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Candlewood Suites Overland Park

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11001 Oakmont, Overland Park, KS 66210
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1 room 1 adult
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Candlewood Suites Overland Park
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64 Reviews from our TripAdvisor Community

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1 review
4 of 5 stars Reviewed 2 days ago NEW

We have been here only for about a week now, and have had the pleasure of knowing, at least two of the staff members here, one is Kelly in Housekeeping and the other is Daniel, in Maintenance. They both have been exceptional in seeing that all our needs are taken care of and then some. Ms. Kelly made sure our... More 

Helpful?
Thank Denise S
Winfield, Kansas
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We stayed here one night while visiting our daughter who attends college nearby. The hotel is in a nice area, directly north of Johnson County Community College and is not far from I-35 & I-435 highways. The staff we dealt with were not particularly the friendliest bunch of people but our room was very large and clean. The rooms look... More 

Helpful?
Thank Colin W
Lori L, General Manager at Candlewood Suites Overland Park, responded to this review

I can understand your concern however that is strong accusations considering numerous things. I as a manager take things of such matter very serious and if that were the case the employee would be spoken to immediately and actions would have been pursued. This is the first of our property hearing that there was an issue and I would think... More 

York, PA
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

This was, by far, the WORST hotel experience of my life. It started off with an elevator that smelled of urine- so much so that we put our scarves over our noses so as to not inhale the fumes. After we got to our room, after the first toilet flushing, it would not flush. My partner told the front desk... More 

Helpful?
Thank MustLoveDogs
Lori L, General Manager at Candlewood Suites Overland Park, responded to this review

I am sorry you experienced the unfortunate situation we had in the elevator. After three visits from professionals and not able to solve the problem we ended up having to rip the carpet out and replace the flooring. I will investigate the other items you mentioned and I hope you will give us another try this is typically not how... More 

Level Contributor
49 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed December 30, 2015 via mobile

I was very disapointed in the cleanliness of the common areas. All of the trash cans were overflowing, the carpet was old and filthy. The elevator was gross. The room was huge, but very outdated. There was actually a VHS player in my room. I stayed two nights and my roomed didn't get cleaned after the first night. The staff... More 

Helpful?
Thank Adam S
IHGCare, Guest Relations Manager at Candlewood Suites Overland Park, responded to this review

Dear Adam S, Thank you for posting a candid feedback from your recent stay with us. I was concerned to see your disappointment with our property particularly with the cleanliness, the room condition, and with our staff. I would like to apologize for any inconvenience these issues may have caused you during your stay. Rest assured, your comments will be... More 

Atlanta, Georgia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed October 31, 2015

Had a fantastic stay and the staff was always helpful. Tried having my room cleaned over the weekend and only one housekeeper was working. Dirty laundry and trash was in the hallway for hours. I felt bad for the woman stuck doing all those rooms alone and put new sheets and took my own trash out. Had a perfect stay... More 

Helpful?
Thank WiLLisFun
Lori L, General Manager at Candlewood Suites Overland Park, responded to this review

Thank you for the feedback and we appreciate your business. Unfortunately being an extended stay hotel we do not clean rooms daily to offer the privacy and more like a home feeling. I apologize for the trash and linen from the housekeepers and will work on revisiting our procedures More 

Clemmons, North Carolina
Level Contributor
127 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed October 27, 2015

Very friendly and helpful staff. It is extended-stay, so there is no housekeeping unless you stay longer than a week. You can exchange your towels but there are no cleaning supplies if you want to clean your room. The hallways were not cleaned at all during the six days we were there. The suite is nice and large with a... More 

Helpful?
Thank halltab
Lori L, Manager at Candlewood Suites Overland Park, responded to this review

Thank you for the time you took to share your comments. We appreciate your business and hope to see you again real soon. More 

Wichita, Kansas
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed October 19, 2015

I am certain portions of this review are a result of being accustomed to my own bed but these things are worth mentioning nonetheless. First, the bed in the bedroom seemed rather *rickety*. Any movement (rolling over, etc.) shook the entire bed. Second, the heating / cooling unit was located right next to the sofa bed where my children slept.... More 

Helpful?
Thank JuryRigged0001
Lori L, General Manager at Candlewood Suites Overland Park, responded to this review

Thank you so much for all your details and we take all comments very seriously. This is the only way we can assure that we correct things if needed to make guest feel comfortable. We work hard to keep our hotel lovely and we hope to see you again. GM More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 28, 2015 via mobile

I stayed here for 15 nights with my fiancé for my job as I move around a lot with my work. We both loved the room and the friendliness of all the staff and other guests in the hotel. Heather at the front desk was very helpful with everything at the hotel and knowledgeable about the area. Kelly in housekeeping... More 

Helpful?
1 Thank Kristopher P
Lori L, General Manager at Candlewood Suites Overland Park, responded to this review

We appreciate your business and hope to see you again. We take all reviews seriously and work on the things as needed so thank you again. More 

Clarksville, Tennessee
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed September 9, 2015

we stayed in this hotel over labor day weekend I liked the fact that it was a extended stay which meant it had a area to cook a fridge dishes ect. I was though not impressed with the day shift front desk and how they cared for the hotel how they treated you when you checked in they were not... More 

Helpful?
Thank Trisha1986
Lori L, General Manager at Candlewood Suites Overland Park, responded to this review

Thank you for the time you took to share your comments and will look into the things you mentioned. We do hope you will come back and visit we would like another opportunity. More 

Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed September 8, 2015

I want to personally thank Heather for her great assistance while checking in on a stormy night! Her personal attention to detail makes staying here that much more of a great experience. The hotel is clean, the staff is great, and I will definitely recommend this hotel to anyone looking for an inexpensive hotel while in the Overland Park area!

Helpful?
Thank Bob B
Lori L, General Manager at Candlewood Suites Overland Park, responded to this review

Thank you for the feedback and letting us know that our staff is making you feel wonderful we hope to see you again More 

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