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Extended Stay America - Kansas City - Overland Park - Nall Ave

2.5 of 5
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5401 W. 110th St, Overland Park, KS 66211 (Formerly Homestead Studio Suites - Kansas City - Overland Park - Convention Center)
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Extended Stay America - Kansas City - Overland Park - Nall Ave
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Ranked #31 of 39 Hotels in Overland Park
A recent review
4 of 5 stars Reviewed June 16, 2014
tonewash Atlanta, Georgia
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72 reviews from our community

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    9
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    13
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28
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Extended Stay America - Kansas City - Overland Park - Nall Ave
See the most recent reviews
Atlanta, Georgia
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 16, 2014

Hello, This is a great Hotel! Completely smoke-free, (I don't care but-heads up...: )). The rooms are really great-very clean, clean carpet in the hallways, (unlike some of there hotels), the location is literally right of the 435. You're not far from restaurants, shopping, and I guess right around 20 mins from the downtown area. This one is in Overland... More 

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Manager_11525, General Manager at Extended Stay America - Kansas City - Overland Park - Nall Ave, responded to this review

Thank you so much for posting a review of our property. I'm thrilled that you enjoyed your stay at our hotel. We apologize that our wi-fi did not meet your expectations and we have addressed the issue, as well as the friendliness of our front desk team. Thank you again for your kind words. The staff and I would love... More 

Portsmouth, United Kingdom
1 review
1 of 5 stars Reviewed June 9, 2014

This was the first time I'd stayed in an Extended Stay America and I'll not be going back. While the staff were friendly enough the whole place reeked of cigarette smoke. I'm not sure if they let people smoke in their room or not, but, it was really quite bad. My clothes absolutely stank of cigarette smoke after wearing them... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Kansas City - Overland Park - Nall Ave, responded to this review

Luke, Thank you for taking the time to write a review of your stay. I sincerely apologize that your stay with us did not meet your expectations. To make sure this doesn't happen again, I am working with our wi-fi provider and will make sure our smoking policy is better enforced. Thank you very much for providing us with your... More 

Minneapolis, Minnesota
Top Contributor
86 reviews 86 reviews
35 hotel reviews
32 helpful votes 32 helpful votes
1 of 5 stars Reviewed May 20, 2014

This was the most dirty filthy hotels I have ever stayed in. There was hair all over the bathroom tub and floor. The toilet had not been cleaned. The hallway floor and the elevator was nasty. This was not a day or weeks worth of dirt it was months. There were no cups or glasses in the room. No bath... More 

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Topeka, Kansas
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed May 12, 2014

I only stayed at this location because I was given vouchers from my last stay, which was equally bad. One of the problems during my last stay was that the shower curtain was moldy. I'm unsure whether to have been surprised that the shower curtain in this room (which was a DIFFERENT room!) was also moldy. We went to the... More 

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Minnetonka, Minnesota
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 of 5 stars Reviewed April 28, 2014

Room was good it had a little stinch to it, but overall clean! It did the job stayed for two nights, but sad no free hot breakfast, no turnover and had to request towels. The towels were very cheap and hard feeling. I probably wont stay there again, but great location by alot of shopping and restaurants.

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Springfield, Missouri
1 review
1 of 5 stars Reviewed April 9, 2014

The Extended Stay America at 5401 W. 110th St. Overland Park, Kansas is by far the worst place I have ever stayed. The staff do not care about you. The manager does not care about you. The place is filthy dirty. The 2 dollar bedding is horrible. The front door is the designated smoking area. If you are a non... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Kansas City - Overland Park - Nall Ave, responded to this review

Thank you for reviewing our hotel. I am sorry that our staff did not attend to your needs in a professional manner. As well, I apologize for the issues you had with the condition and cleanliness of your room. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure your experience is not... More 

Olathe
2 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed February 9, 2014

Filthy carpets, stained bathroom floors. Dirty used toilet. Was told by staff in middle of snowstorm we could go get ice at convenience store. No Kleenex or hair dryers. Scratchy linens. Couldn't wait to check out and go back to work. Definitely would not recommend!!

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Kansas City - Overland Park - Nall Ave, responded to this review

Patty – Thank you for providing us with details about your stay. The room condition you described is unacceptable, and I sincerely apologize for your experience. I will be meeting with our housekeeping staff to ensure your experience is not repeated. If you’d like to discuss this further, please feel free to contact me at ovp@extendedstay.com. We do hope you... More 

Kansas City, Missouri
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 5, 2013

The housekeeping staff is rude and are short with you when you are asking them a question in pertaining to cleaning the room. I had tobag my wet and dirty towels in a garbage bag and take it to the front desk, JUST to get some clean towles in return. If you dont stay longer than 5 days at the... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 15, 2013

Most FILTHY rooms I have ever seen in my life!!! Dog hair, pee stained matress, black bathtub, looked like a meatloaf exploded in microwave, blood drops and a crack pipe. Reported to the Health Dept. You cant even breathe in these rooms and the screens were broken off...nightmare!!!

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Kansas City - Overland Park - Nall Ave, responded to this review

I appreciate you bringing your experience to our attention. The situation you described regarding the condition of you room is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have spoken with our staff on the importance of cleanliness. In addition, I am working with them to improve our cleaning... More 

Kansas City
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 24, 2013 via mobile

Overall, pretty standard hotel which would be fine if the Internet would stabilize. If you use a VPN, you will not be able to work consistently. I may have to pay for a second hotel just to work on this trip. I even paid the up charge from the free Internet which won't support VPNs. If you have to use... More 

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