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DoubleTree by Hilton Kansas City - Overland Park

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10100 College Boulevard, Overland Park, KS 66210-1462
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DoubleTree by Hilton Kansas City - Overland Park
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561 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
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buffalo, United States
3 of 5 stars Reviewed 2 days ago NEW

The staff was above average, room was below standards for the price that was paid, could have paid $70 a night and have had the same type of room and standards. The bath tub would not drain, wall paper was coming off the walls. The room was clean but as far as working order just fell bellow the standard.

Review collected in partnership with DoubleTree by Hilton

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Dallas, Texas
Level Contributor
92 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed on business for 2 nights arriving very late in the evening. The check in was easy and I appreciated having the 2 bottles of water in my room. The bed was comfortable. I travel nearly every week and all I want is a quiet room with a comfy bed which is what I got. I ate in the... More 

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kenner, United States
1 review
3 of 5 stars Reviewed 5 days ago NEW

the hotel has many amenities , however the personnel not friendly, like they don't want to be there. my room was hot when i walked in, shower walls with mildew and smell, not impressed. knowing that double tree has a higher standard than what i experience here, i think that people practices need to be change for guest to feel... More 

Review collected in partnership with DoubleTree by Hilton

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Missouri
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

If you like snooty, this is the hotel for you. I, however, like to be treated as a valued guest. That didn't happen at this DoubleTree Hotel. The room was clean and the beds comfortable. Room has a large flat screen TV. There are no USB charging ports on the night stand so be prepared to find an outlet or... More 

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GMDoubleTreeKC, Front Office Manager at DoubleTree by Hilton Kansas City - Overland Park, responded to this review

Thank you for taking the time to respond to our survey regarding your recent stay at our hotel. I am very sorry that we failed to meet your expectations and failed treat you as a valued customer. Your feedback is very important to us and we look forward to seeing you again in the near future. More 

Pequannock, New Jersey
Level Contributor
163 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Saw the reviews & the place is a bit old but my room seemed fine. The front desk people were very nice & polite & the location is very good. I did not get a chance to go to fitness center, only here one night. Check in was quick and easy My room had 2 waters in it since I'm... More 

Was this review helpful? Yes
GMDoubleTreeKC, Front Office Manager at DoubleTree by Hilton Kansas City - Overland Park, responded to this review

Thank you for taking the time to leave us a comment regarding your stay at our hotel. Your feedback is very important to us and we hope to see you again in the near future. Sincerely FOM More 

Oklahoma City, Oklahoma
Level Contributor
104 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My friend and I shared a room here last weekend for a yoga conference. I travel a lot and I can't remember the last time I had an experience this poor at a hotel. As much as I travel, I keep my expectations low and try to always keep an open mind. I need a hot shower with water pressure,... More 

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GMDoubleTreeKC, Front Office Manager at DoubleTree by Hilton Kansas City - Overland Park, responded to this review

Thank you for taking the time to leave us a comment regarding your stay at our hotel. I am terribly sorry that we failed to meet your expectations. I can understand why you would be frustrated and why you had a bad experience. It's unfortunate that this happened and we will continue to work with our staff and train them... More 

Dallas, United States
Level Contributor
3 reviews
2 of 5 stars Reviewed 2 weeks ago

This property is 20 years overdue for room updates. Aside from the 80's look and feel in my room, the grout in the shower has also surpassed it's lifetime - stained and gross looking. I didn't bother to complain about it - it's not like the staff could replace the grout or update the furniture in just my room. No... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
GMDoubleTreeKC, Front Office Manager at DoubleTree by Hilton Kansas City - Overland Park, responded to this review

Thank you for taking the time to leave us a comment regarding your stay at our hotel. I am very sorry that we failed to meet your expectations. It's also unfortunate that our staff were not customer oriented, that's very disheartening and we will continue to work on our service. Your feedback is very important to us and I will... More 

Kansas City, Missouri
1 review
1 of 5 stars Reviewed 2 weeks ago

I checked in and the room I was given smelled really bad. Almost a blend of a smoker and must. I called the front desk and they sent up someone to spray something in the room. Well at first that worked BUT in 30 minutes it was back. Called front desk and they moved to the Hilton Honors floor, strange... More 

Was this review helpful? Yes
GMDoubleTreeKC, Front Office Manager at DoubleTree by Hilton Kansas City - Overland Park, responded to this review

Thank you for taking the time to leave us a comment regarding your stay at our hotel. I am very sorry that you have had to deal with all this. It's unfortunate that I have not been made aware of these issues. I would like the opportunity to talk to you and find out more about what happened and why... More 

1 review
1 of 5 stars Reviewed 2 weeks ago

i will be staying at the hotel for 9weeks. i've been here almost a week and so far so good. The room was great and so are the staff. Or so i thought. I called front desk earlier and spoke to Sarah. The shuttle would pick us up at the office daily at 5pm so I asked her if it's... More 

Was this review helpful? Yes
GMDoubleTreeKC, Front Office Manager at DoubleTree by Hilton Kansas City - Overland Park, responded to this review

Thank you for taking the time to leave us a comment regarding your stay at our hotel. I am very sorry that our front desk staff was very short and rude with you and didn't take the time to listen and understand what you needed. She also failed to explain anything to you and I am very sorry for this.... More 

Clinton, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

I would recommend this hotel. It is very clean and the rooms are spacious. Especially loved their pillows! This hotel does not provide complimentary breakfast. I would stay in the hotel again. Very quiet.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
GMDoubleTreeKC, Front Office Manager at DoubleTree by Hilton Kansas City - Overland Park, responded to this review

Thank you for taking the time to respond to our survey regarding your recent stay at our hotel. Your feedback is very important to us and we look forward to seeing you again in the near future. More 

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