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Residence Inn Kansas City Olathe

3.0 of 5
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12215 S. Strang Line Rd., Olathe, KS 66062
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1 room 1 adult
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Residence Inn Kansas City Olathe
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102 Reviews from our TripAdvisor Community

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Dallas, Texas
Level Contributor
100 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

Everything was fine. Nothing special. It is good to know it is behind Schlotzsky's in order to find it. Breakfast was marginal. Room had fireplace that seemed to need an adjustment. It flickered like a disco.

Helpful?
2 Thank mmsc40
Tyler A, Director of Sales at Residence Inn Kansas City Olathe, responded to this review

Thank you for the review, mmsc40. We are happy to hear everything was fine and hope to have an opportunity to accommodate you again to exceed your expectations. Regards- Tyler More 

Topeka, Kansas
Level Contributor
5 reviews
5 of 5 stars Reviewed 1 week ago

This was an incredibly nice and unexpected time for my family of 5! I expected to be placed in a room with one bed and a pull-out sofa bed, which my room had, but I did not expect for the one bed to be in an entirely separate bedroom WITH A DOOR!!! That made my vacation perfect, having an opportunity... More 

Helpful?
Thank dangerzone467
Tyler A, Director of Sales at Residence Inn Kansas City Olathe, responded to this review

Thanks for the great review, dangerzone467! We have passed along your compliments to our team and are happy to hear we exceeded your family's expectations. Please come see us again! Regards- Tyler More 

Overland Park, Kansas
1 review
5 of 5 stars Reviewed 3 weeks ago

We had a flood in our apartment 3 days after Christmas. We had to move out immediately, and finding a place for 5 people (2 parents, 3 teens) and two dogs to go was tough. My IL's had just stayed here while in town for Christmas so I called and they did have a 2 bedroom suite available. The entire... More 

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Helpful?
Thank the5becks
Tyler A, Director of Sales at Residence Inn Kansas City Olathe, responded to this review

Thank you for taking the time to review your stay, the5becks! We enjoyed having you as our guests and hope to see you again...under different circumstances! Regards- Tyler More 

Florida
Level Contributor
10 reviews
3 hotel reviews
4 of 5 stars Reviewed December 4, 2015

Here for a work trip. Easy access to dozens of restaurants near by, as well as any kind of store you might need to shop at. Staff is courteous and professional. Rooms are typical for a residence inn. Halls are freshly redecorated with wall paper and carpet - looks nice. Pool and hot tub were closed for repairs. Will be... More 

Helpful?
Thank ritchie56
Tyler A, Director of Sales at Residence Inn Kansas City Olathe, responded to this review

Good afternoon, ritchie56...thank you for taking the time to review your stay! You are correct - our property is conveniently located and within close proximity of numerous dining and shopping options. Please know our pool and spa enhancement was the last step of our complete renovation...and is now open for our guests to enjoy! Have a great holiday and we... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 13, 2015

We were 1 among several others whose vehicle got broken into while staying here just last weekend. Absolutely no communication offered about the incident from any member of hotel management. Certainly no offer of a refund or discount, despite the $300 repair to our truck. I'd avoid it unless driving home with plastic on your window sounds like fun. It's... More 

Helpful?
1 Thank Angie M
Tyler A, Director of Sales at Residence Inn Kansas City Olathe, responded to this review

Thank you for the review, Angie...not to sound redundant, but as stated below to other members of your team, we apologize for the incident that happened while you were in town for the tournament. This was an isolated occurrence that affected many hotels in the area...and it is very unfortunate that the criminal activity of others can have such a... More 

Omaha, Nebraska
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed November 11, 2015

First let me state that the working staff (front desk, housekeeping, breakfast servers etc...) were very friendly and good at their jobs. The facility is fine. I would describe it as clean and the property is well kept. Plenty of shopping and eating options close by. My issue is lack of basic security provided and the lack of concern from... More 

Helpful?
4 Thank Kevin F
Tyler A, Director of Sales at Residence Inn Kansas City Olathe, responded to this review

Thank you for the review, Kevin...we are happy to hear you were satisfied with our staff and the hotel as we pride ourselves on the cleanliness of our property and the professionalism of our team. As mentioned to the other members of your team, we apologize for the unfortunate situation that happened the weekend of the tournament. I also apologize... More 

Cedar Rapids, Iowa
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed November 10, 2015

I travel frequently for work and with my family staying in hotel rooms at least 50 nights each year. During my most recent stay I experienced the worst customer service ever. I arrived on a Friday evening to attend a soccer tournament for my son. We checked into the hotel, spent a little time at the pool and then went... More 

Helpful?
4 Thank Carri W
Tyler A, Director of Sales at Residence Inn Kansas City Olathe, responded to this review

Thank you for the review, Carri. I do recall you speaking to our General Manager and I apologize you did not receive the level of service we strive for. Please know that the "pattern of behavior" you are referring to most certainly does not happen frequently as suggested; Johnson County and Olathe have received several accolades as great, safe, places... More 

Omaha, Nebraska
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed November 10, 2015

Stayed here for a soccer tournament November 6th - 8th. Hotel is very nice, clean, and staff friendly. Close to several restaurants and shops. Only issue was the parking lot security. Many vehicles were broke into. Encourage hotel management/owners to address recurring issue of vandalism.

Helpful?
4 Thank sl4022015
Tyler A, Director of Sales at Residence Inn Kansas City Olathe, responded to this review

Thank you for the review, sl4022015. Unfortunately and as you are aware, a handful of hotels in the area were the target of vandals. Although there is little we can do to prevent these random foolish acts, please know we continually work with the Olathe PD and Sheriff's office to ensure our guest's safety. Additionally, Johnson County has been praised... More 

Stockton, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 5, 2015

The front desk service, Abby,Naomi, and Krista was great. I was always greeted and made to feel welcomed. The rooms were clean and comfortable. If I return to Olathe, KS, I know where I will be staying.

Helpful?
1 Thank Jim B
Tyler A, Director of Sales at Residence Inn Kansas City Olathe, responded to this review

Thanks for the review, Jim...we'll be sure to pass along your compliments to our front desk team and hope to see you when you return to Olathe! Regards- Tyler More 

Saint Louis, Missouri
Level Contributor
56 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed October 31, 2015

We stayed at this hotel recently while spending the weekend with our daughter that is attending KU. It is a reasonable drive from Lawrence when all the hotels there are booked. I checked in during the early afternoon using the app on my phone. When we arrived later in the evening, I was still checked-in again in the traditional way.... More 

Helpful?
Thank jmotley123
Tyler A, Director of Sales at Residence Inn Kansas City Olathe, responded to this review

Thank you for the review, jmotley123. We hope to see you next time you visit your daughter! Regards- Tyler More 

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