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Extended Stay America - Kansas City - Shawnee Mission

2.5 of 5
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6451 E. Frontage Rd, Merriam, KS 66202 (Formerly Homestead Studio Suites)
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Extended Stay America - Kansas City - Shawnee Mission
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Ranked #5 of 5 Hotels in Merriam
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57 reviews from our community

Traveler rating
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    12
    5
    11
    21
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Columbia, Missouri
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I'm very glad we only stayed here one night. Cons: The free breakfast was nothing that interested me. The room smelled horribly of smoke even though we were in a non-smoking room. The bathtub and kitchen sink didn't drain fast at all. Underneath the bed was disgusting, I'm not sure they even clean under it. We found a few items... More 

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Parkland, Florida
Top Contributor
58 reviews 58 reviews
22 hotel reviews
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Spent two nights here during a business trip where I basically just needed somewhere to sleep at night, as I was gone most of the day. The room did have a kitchenette which was good for take out meals, as I had a full refrigerator and a microwave and stove top! The bed was comfortable, the TV had great channels,... More 

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KCK
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 8, 2015

If you don't mind people congregating outside of your room smoking and drinking, stay here. For my family and myself, this was totally unacceptable. We specifically requested a NON-smoking room, but the stench of stale smoke completely overwhelmed me as soon as I stepped into the room. Before I was even able to get to the room, I saw 2... More 

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Manager_11525, Manager at Extended Stay America - Kansas City - Shawnee Mission, responded to this review

The staff and I read your comments about your stay with us. The situation you described regarding the guest outside late drinking and smoking is truly regrettable. Our maintenance staff was made aware of the condition of the room as well. Extra precautions were discussed regarding all room door mats. It was our pleasure to assist you with finding a... More 

Travelers are raving about these Merriam hotels

1 review
5 of 5 stars Reviewed January 27, 2015

I stayed at this loation for about a week and at first I was not so sure because the attitude of the young woman at the front desk. After the 2nd day I wanted to change rooms and was told I had to wait until 3:00 by the same woman but after talking to a gentleman (who I believe is... More 

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Manager_11525, General Manager at Extended Stay America - Kansas City - Shawnee Mission, responded to this review

Thank you for sharing your comments regarding your recent stay. Our staff always strives to provide a clean and comfortable room for our guests experience. Included in that experience, is the exceptional service that you received from our new Assistant General Manager, Carlos. We are continuously trying to improve Extended Stay America and comments like yours helps us to know... More 

Oklahoma City, Oklahoma
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 17, 2014

The room we reserved lacked pillows , sheets and was extremely filthy. We called the night attendants multiple times but got no help. Although the room was nonsmoking , smelled of smoke. Not a hotel for families with children

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Kansas City - Shawnee Mission, responded to this review

Thank you for providing us with details about your stay. Please accept our most sincere apologies for not having the necessary bedding prepared for the sofa sleeper in your room. We strive to provide a clean, comfortable room for every guest. I am sorry that your room smelled of smoke and that it was not cleaned to your satisfaction. The... More 

1 review
2 of 5 stars Reviewed November 13, 2014

Room was filthy. Walls were dirty, microwave hadnt been wiped down in some time. Lounge chair in room scary. Very dirty. Did not touch it. Mold on bottom of shower curtain. Towels were clean and white though and bedding/sheets appeared to be clean. Bed kinda hard and did not seem to be a queen.

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Manager_11525, General Manager at Extended Stay America - Kansas City - Shawnee Mission, responded to this review

We read your comments about your stay with us, and would like to take a moment to personally respond. We strive to provide guests with all the comforts of home, so we are disappointed to hear about the condition of your room. Please accept our apologies. Your comments were reviewed by our staff, and we will work to ensure all... More 

Payson, Illinois, United States
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 7, 2014

This is an honest review with pictures to back it.....We arrived and checked in, great staff. Got to the room...Boogers on the walls, handprints on the walls, feces smeared on the side of the toilet, half empty soda can in the fridge, trash on the floor, gum on the lamp arm, spit wad over peep hole, closet doors off track... More 

Was this review helpful? Yes 3
1 review
1 of 5 stars Reviewed September 20, 2014 via mobile

This hotel would be good if they hired a housekeeper and groundskeeper. Every trash can on site was overflowing on to the ground. My room had dirty blankets upon check in which I asked to be replaced but was told they didn't have any clean ones. My bathtub had mold in it. Bed was very hard and uncomfortable. Dishes and... More 

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Manager_11525, General Manager at Extended Stay America - Kansas City - Shawnee Mission, responded to this review

Ashely - your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear of the cleanliness issues you experienced in your room and in the common areas of our hotel. I discussed your comments with the team, and we are committed on improving... More 

Houston, Texas
2 reviews
1 of 5 stars Reviewed September 9, 2014

don't stay at a smelly bug bed dirty room. Look at the pictures for yourself . Extended stay in this location burns for sure all the franchise. What the hotel offers online is a hoax or should I say a joke. The sofa beds are from the 70's and the rooms smell like wet dogs!!

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Manager_11525, General Manager at Extended Stay America - Kansas City - Shawnee Mission, responded to this review

Thank you for bringing this to our attention. We are very sorry to hear about the condition of your room. In response to your feedback, we will be deep cleaning our rooms and improving our preventative maintenance program. Thank you again for sharing your experience with us. If you would like to discuss this further, please do not hesitate to... More 

Boulder, Colorado
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed July 14, 2014

Our room had a lot of deferred maintenance, the most annoying was the shower valve. It screeched and didn't stop the water flow though the tub spout. I guess room service was not something they do. They seemed understaffed. The room didn't get cleaned and the desk person was in a room doing something half the time we needed something.... More 

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Manager_11525, General Manager at Extended Stay America - Kansas City - Shawnee Mission, responded to this review

Bob - We appreciate you bringing your experience to our attention. We are glad that you appreciated the value of our hotel; however, we are sorry to hear that you did not enjoy your room. We discussed your comments with our staff, and we are taking proper action to ensure all of our rooms are in proper working order. We... More 

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