My wife and kids spent one night here and had a good experience. When we got the credit card bill we had been charged $250 for smoking cleanup and we never smoke. So far we have contested this with the national Best Western and BBB and had no sucess. The staff refuses to concede that they may have charged the... more

We stayed at the Best Western Manhattan Inn in Manhattan, KS over the 4th of July holiday in 2008. The room was clean upon arrival. Check-in was easy and smooth. The room has iron and ironing board, large TV, coffee pot with accoutrements, and AC that works very, very well. The bed was king sized and very comfortable. I slept... more

The room was dirty with coffee still in the coffee pot, used soap in the shower, and trash can was not emptied. I will drive outside of Manhattan before attempting to stay here again. The clerk was made aware of the situation but did not have any solution for the problem. Unsatisfied tourist more

We stayed at this motel the first weekend of June for a family wedding. The staff and rooms were quite good. The only things that they need to improve would be to have wireless internet and warm up the pool water. The breakfast was well attended. The front desk was responsive to all our questions & requests. We had a... more

Best Western has always advertised itself as a nationwide pet friendly hotel. We travel often with our dog and I always look for a Best Western to stay at because I've never had a problem in the past. Not this time. We left our dog at the hotel to go shopping. She was in her cage so that she wasn't... more

The rooms were DIRTY. The front desk clerk switched me to another room that wasn't even cleaned that morning. The closet doors fell on top of me. I have stayed at many Best Westerns and this is by far the worst. more