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All 2 Lansing hotels

Holiday Inn Express Lansing - Leavenworth

2.5 of 5 Hotel   |   120 Express Drive, Lansing, KS 66043
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Ranked #2 of 2 Hotels in Lansing
A recent review
3 of 5 stars reviewed 4 weeks ago
Denise7787 Kansas City, Kansas
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55 reviews from our community

Traveler rating
    13
    15
    11
    4
    12
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14
5
6
23
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Kansas City, Kansas
Contributor
11 reviews 11 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed here for a wedding. The walls are thin and we could hear every time someone shut their door when they left their room. We could also hear people walking around upstairs and also closing their doors. Some of the tiles on the bathroom floor were broken. There were many stains on the bed skirts. The hotel ran out... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Lansing - Leavenworth, responded to this review

Dear Denise7787, Thank you for your recent stay with us and reviewing our property. I am pleased to know that you found our staff commendable and that you enjoyed the breakfast area. On the other hand, please accept our sincerest apologies for any inconvenience the noise challenges and the condition of the room may have caused you. I have taken... More

The Villages, Florida
Top Contributor
166 reviews 166 reviews
76 hotel reviews
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed 8/8. Bottom line: Clean, comfortable, good staff, walking distance to several restaurants. Had problem with room door not closing properly. Breakfast was attended, but the food was old and there was no coffee or cream available when we ate. Would likely not stay here again.

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IHGCare, Guest Relations Manager at Holiday Inn Express Lansing - Leavenworth, responded to this review

Dear Jerry C, Thank you very much for your feedback. We value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect. We sincerely apologize for the food served during your visit did not live up to your expectations. We constantly strive to provide the best accommodation and value... More

Sedalia, Missouri, United States
1 review
1 of 5 stars Reviewed August 14, 2014

I was staying on a business trip and the desk staff charged the wrong credit card on file and it took a week to be refunded. The manager beth was a joke to get ahold of and wont call you back at all!!!! It is the worst customer service I have ever encountered!!!!!The worst part is they arent even sympathetic... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Lansing - Leavenworth, responded to this review

Dear Jessica W, First of all, thank you very much for your recent stay at our hotel. We are sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should... More

Kansas
Top Contributor
194 reviews 194 reviews
41 hotel reviews
160 helpful votes 160 helpful votes
1 of 5 stars Reviewed August 5, 2014

Had a lot of my family stay here for a wedding. They had stayed here last year for another wedding and had issues; but since this is the only real hotel in town, they went back. Don’t even think of trying to check in early; not only will they not do it, they won’t let you use the bathroom. One... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Lansing - Leavenworth, responded to this review

Dear ben17a, Thank you for taking the time to post a review of our property. We are deeply sorry for the experience they had during their stay. We work very hard to ensure our facilities and guest services are superior and strive to be the best hotel around. For that reason, the comments are troubling and will certainly be looked... More

Cincinnati
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 4, 2014 via mobile

A bunch of kids are running the place (try to get ahold of GM Beth Thames---Ha!!!!) 1st night took 30 minutes(with eventual staff help) to get room door open-2nd night, 1 1/2 hours-I could go on and on-thank God there is a new Marriott opening and a Hampton Inn to follow. Rudest people I have ever dealt with in a... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Lansing - Leavenworth, responded to this review

Dear Tryingtobefai, Thank you for taking the time to post a review of our property. Please accept our sincerest apology for the experience you had during your stay. It is regrettable that we fell below your expectations. We have sent you a private message in an effort to obtain some additional details. Thank you for staying and we look forward... More

Seattle
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 7, 2014

I spent two nights in this hotel while visiting family in the area. Everything was pretty much as expected. The room (King) was fairly spacious. Had a mini fridge, microwave and coffee maker. There was writing table and chair along with an easy chair. Cable TV and free WiFi rounded out the room amenities. For those who need such things,... More

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Houston, Texas
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 30, 2014

Except for the fact that the 2nd floor had no ice machine, necessitating taking the elevator or stairs. I have no problem with stairs; however, the stairs were at each end of the hall and ice was next to elevator in the middle. Other than that, Brandon allowed us to check in a little early, going upstairs to make sure... More

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Texas
2 reviews
2 of 5 stars Reviewed June 23, 2014 via mobile

Horrible customer service from the front desk, Brandon specifically. Waited almost an hour in the lobby to check-in even though we arrived past check-in time, no extra bedding in the room for the pullout, breakfast gone at just after 8:00 am and breakfast attendant, who was fully aware of it, made no attempt to replenish it until someone told them... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Lansing - Leavenworth, responded to this review

Dear LNicholas2003 , Thank you for taking the time to provide feedback on your stay. It is unfortunate your interactions with the staff prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving... More

Olathe, Kansas
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 21, 2014

We stayed at the Holiday Inn Express in Lansing for our son's reception. We knew check in was at 3pm but thought we would try a little earlier b/c we had to help set up at the reception. The receptionist said that we couldn't check in b/c the cleaning staff wasn't quite finished and to come back in a half... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Lansing - Leavenworth, responded to this review

Dear KCSunshine789, Thank you for staying with us and for leaving a review of the property. I am happy to hear that you found our room and its amenities clean and decent. On the other hand, please accept our apologies for any inconvenience the noise challenge may have caused you. We appreciate your feedback as this is our best resource... More

Saint Louis, Missouri
2 reviews
3 of 5 stars Reviewed May 14, 2014

Stayed two nights - in town for a wedding. Booked well in advance and saved some $. Pros: Hotel was conveniently located near stores, restaurants and Ft. Leavenworth Army Post. Staff was friendly and courteous. Pillows cases are labeled to tell you if the pillow was soft or firm. Cons: Bathroom needs to be updated - there were floor tiles... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Lansing - Leavenworth, responded to this review

Dear Sherry B, We appreciate you leaving a review on your recent stays with us. We are glad to see that you left some feedback on what you liked as well as what fell below your expectations. We are pleased you did enjoy the location of our hotel. We are deeply sorry for any issues you have encountered. We take... More

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Additional Information about Holiday Inn Express Lansing - Leavenworth

Address: 120 Express Drive, Lansing, KS 66043
Phone Number:
Location: United States > Kansas > Lansing
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Lansing - Leavenworth 2.5*
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Also Known As:
Holiday Inn Express Lansing - Leavenworth Hotel Lansing
Lansing Holiday Inn
Holiday Inn Lansing

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