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Holiday Inn Express Lansing - Leavenworth

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120 Express Drive, Lansing, KS 66043
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Holiday Inn Express Lansing - Leavenworth
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Holiday Inn Express Lansing - Leavenworth
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    65 Reviews from our TripAdvisor Community

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    Rating summary
    • Location
      4 of 5 stars
    • Sleep Quality
      4 of 5 stars
    • Rooms
      3.5 of 5 stars
    • Service
      3 of 5 stars
    • Value
      3.5 of 5 stars
    • Cleanliness
      4 of 5 stars
    Traveler tips help you choose the right room.   Room tips (11)
    Date | Rating
    • English first
    • Italian first
    • Any
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      (65)
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      (14)
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      (25)
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    Topeka, Kansas
    Level Contributor
    12 reviews
    9 hotel reviews
    4 of 5 stars Reviewed 6 days ago NEW

    Stayed for business. Check in was a little lengthy, I think they are short on staff and the desk guy was a little stressed. While I was in the lobby I heard the desk attendant turn customers away because there were no clean rooms. I am lucky my party checked in early. I took a double queen because king requested... More 

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    Level Contributor
    11 reviews
    7 hotel reviews
    common_n_hotel_reviews_1bd8 2 helpful votes
    2 of 5 stars Reviewed 3 weeks ago

    Seriously. Who paints their pool in the middle of summer?!?! We have stayed here every time we go to a concert in Bonner Springs. Boo. We cancelled our reservations and had to find a place more accommodating for summer months. I know. First world problems right?

    Was this review helpful? Yes
    IHGCare, Guest Relations Manager at Holiday Inn Express Lansing - Leavenworth, responded to this review

    Dear Jensinnard, Thank you for taking the time to write a review of your recent stay. I am sorry to hear that you were not able to enjoy our pool facility. Your comments are forwarded to our management and I am confident that they will continue to do their best to achieve complete guests satisfaction. I do hope that you... More 

    Travelers are raving about these Lansing hotels

    4 of 5 stars
    Show Prices
    Level Contributor
    45 reviews
    6 hotel reviews
    common_n_hotel_reviews_1bd8 11 helpful votes
    3 of 5 stars Reviewed 3 weeks ago

    After a long day of all day flying and airports it's nice to arrive at a room that has a soft bed. The amenities is what disappointed me. It's 99 degrees outside and would have been awesome to swim in the pool but it was closed due to maintenance. We opted for the two queen beds for a family of... More 

    Was this review helpful? Yes
    LansingHieGM, Manager at Holiday Inn Express Lansing - Leavenworth, responded to this review

    Thank you for taking the time to give us your feedback. We are sorry to hear that your stay with us was not everything that you expected. We do however, appreciate you giving us the opportunity for improvement and hope that in the future you will let us show you our full service potential. More 

    Snellville, Georgia
    Level Contributor
    27 reviews
    4 hotel reviews
    common_n_hotel_reviews_1bd8 1 helpful vote
    1 of 5 stars Reviewed June 30, 2015

    We have staying in this hotel semi annually for many years. It has gone down hill horribly. The room was clean, that was the best part, the breakfast was good and hot..that was good. The staff were ignorant and uncaring. The computer in the "business" room, was not working. I told a staff member at 6am. he said he had... More 

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    Atlanta, Georgia
    Level Contributor
    16 reviews
    4 hotel reviews
    common_n_hotel_reviews_1bd8 3 helpful votes
    4 of 5 stars Reviewed March 25, 2015

    I would definitely stay here again. Hotel was quiet. Bed was very comfortable. Scrambled eggs, bacon, tater tots and OJ were terrific. This is a no-nonsense hotel for a practical person. I liked that I can open the window. Yes, the hallways and room seemed dark and cramped. The light in the room tinkles and takes 6 seconds to turn... More 

    Was this review helpful? Yes
    LansingHieGM, General Manager at Holiday Inn Express Lansing - Leavenworth, responded to this review

    Thank you for taking the time to give us your feedback. We are happy to hear that you enjoyed your stay with us. We'll see you on your next visit. More 

    Level Contributor
    4 reviews
    3 hotel reviews
    common_n_hotel_reviews_1bd8 3 helpful votes
    5 of 5 stars Reviewed January 8, 2015

    I loved staying here. Very clean, wonderful staff. Loved the complimentary breakfast!! I have no complaints at all about this hotel! I have stayed here a couple of times matter of fact. My kids love the pool and it's close to a lot of dining locations. I would definitely recommend this motel to everyone!

    Was this review helpful? Yes
    LansingHieGM, General Manager at Holiday Inn Express Lansing - Leavenworth, responded to this review

    We are so glad to hear that you enjoyed your stay with us at our Holiday Inn Express Lansing location. We thank you for your business and look forward to seeing you soon. More 

    Bloomington, Illinois
    Level Contributor
    3 reviews
    common_n_hotel_reviews_1bd8 4 helpful votes
    1 of 5 stars Reviewed November 4, 2014

    As a loyal IHG Rewards Club member, I always stay at one of their hotels because of the professional/attentive management and customer service. So I am appalled at the complete lack of any of those qualities at this hotel. With all of the negative reviews along this line, I am surprised that the Corporate Office of IHG has not taken... More 

    Was this review helpful? Yes 3
    IHGCare, Guest Relations Manager at Holiday Inn Express Lansing - Leavenworth, responded to this review

    Dear Mary35691, Thank you for taking the time to review our property. I’m very disappointed to hear about your experience on your recent stay. I would love the opportunity to regain your faith in our hotel and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to obtain additional detail regarding... More 

    Leavenworth, Kansas
    1 review
    common_n_hotel_reviews_1bd8 1 helpful vote
    1 of 5 stars Reviewed October 23, 2014

    The Carmelite 150th Celebration was being held here in Leavenworth, an international symposium. The church was in contact with this hotel several times, which included providing contact information, phone numbers, and a credit card number to hold over 20 rooms for out of town attendees. Twice this hotel cancelled the rooms without notifying the point of contact. This is a... More 

    Was this review helpful? Yes 1
    IHGCare, Guest Relations Manager at Holiday Inn Express Lansing - Leavenworth, responded to this review

    Dear jani c, First of all, thank you very much for your recent stay at our hotel. We are so sorry to hear about your experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring... More 

    Hackensack, New Jersey
    Level Contributor
    6 reviews
    6 hotel reviews
    common_n_hotel_reviews_1bd8 10 helpful votes
    1 of 5 stars Reviewed September 24, 2014

    The front desk is frequently unattended. I noticed that every time I approached the front desk that the desk clerk will post a sign that he (she) is away and it is up to the guest to locate the clerk. I had to call in a loud voice to get the clerk to come out from the back to check... More 

    Was this review helpful? Yes 1
    IHGCare, Guest Relations Manager at Holiday Inn Express Lansing - Leavenworth, responded to this review

    Dear Rick F, Thank you for taking the time to express your thoughts and concerns regarding your recent stay. I sincerely apologize for any shortfalls you may have experienced, particularly with the level of service provided. We would like to follow up on your concerns and be of further assistance. I have sent you a private message in an effort... More 

    Flushing, New York
    Level Contributor
    29 reviews
    26 hotel reviews
    common_n_hotel_reviews_1bd8 22 helpful votes
    5 of 5 stars Reviewed September 21, 2014

    Been here twice now. Room was very clean and quiet. This hotel also does not use chemical fragrances in the air which is very important to me as I am sensitive to man made chemical fragrances. The beds are very comfortable and the free breakfast was great. Would highly recommend to all.

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