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Chateau Avalon

3.5 of 5 701 Village West Parkway, Kansas City, KS 66111
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Chateau Avalon
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255 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kansas City, Missouri
Senior Contributor
39 reviews 39 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I loved our hotel stay. We stayed in a beautiful luxurious room that was themed like a castle. It was so romantic. The staff wasn't the best. The hotel room was great. It is very close to Legends shopping. Great restaurants close. There is no restaurant on the property. We added couples massage and it was super relaxing.

Was this review helpful? Yes
Casey P, Front Office Manager at Chateau Avalon, responded to this review

Thank you for staying with us recently! I am so happy that you enjoyed the hotel and found your accomodations beautiful. I am the Front Office Manager and would to have the opportunity to discuss any Staffing issues you encountered. Please never hesitate to reach out while you are here, so we have the chance to correct the issue before... More 

1 review
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed January 25, 2015

I am very upset with this place. Especially since we spent almost $400 for 1 night. Right when we got there, there were 2 receptionists, and as we waited for the young man at the front desk to finish a call he received, he walked away from us as the call was over. Not a word from him, he could... More 

Was this review helpful? Yes 10
Casey P, Front Office Manager at Chateau Avalon, responded to this review

I am very sorry that you were unhappy with your experience at check in. We do offer 2 Front Desk stations to expedite the check in process during weekends to avoid long waits. I apologize if the clerk was not gracious and welcoming. I am the Front Desk Manager and would love the opportunity to personally speak to you about... More 

Maryville, Missouri, United States
Contributor
12 reviews 12 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 6, 2015

We have spent many a nights and really enjoy this place. Theme rooms and close to Legends so great shopping and of course Cabalas and Nebraska Furniture mart. They offer a shuttle so you don't have to drive.

Was this review helpful? Yes 1
Casey P, Front Office Manager at Chateau Avalon, responded to this review

Thank you for sharing! We love our Guests and strive to make every stay a special one. Village West is such a beautiful area and we are happy to be a part of it. Please contact me if I may of assistance the next time you plan to be in the area. More 

Overland Park, Kansas
Contributor
18 reviews 18 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 6, 2015

This hotel is very unique and charming, but I would highly suggest to come here with your significant other and not a family retreat. The rooms are not overly extravagant, but very comfortable. It was very relaxing and my breakfast both mornings was amazing. The spa services were nice as well. There is plenty of things to do around this... More 

Was this review helpful? Yes
Casey P, Front Office Manager at Chateau Avalon, responded to this review

Thank you for sharing~ We are definitely geared towards couples and romance! I am so glad you were able to enjoy our Spa during your stay. Our hotel is a nice little getaway close to home. Village West and Hollywood Casino are conveniently close, it does make for a good night out close to your accommodations. We appreciate your comments... More 

Saint Joseph, Missouri, United States
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed December 29, 2014

Pricey hotel with themed suites. Have stayed a few times but the service and quality of the rooms have gone down. Special order breakfast order comes with the room and it was delivered 35 minutes after the promised delivery time. Rooms have aged with little preventative maintenance. Felt like we were in a prison. Read comments from other guests in... More 

Was this review helpful? Yes 4
Casey P, Front Office Manager at Chateau Avalon, responded to this review

I am sorry that you were disappointed with your stay. Please, always feel free to voice any dissatisfaction before you leave, so that we have the opportunity to insure your happiness. We have 23 different types of suites. Some rooms are not for everyone. We strive to insure that you are reserved the room that is most suited to you.... More 

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 28, 2014

My husband and I stayed here in March 2013 in the Presidential room. It was not a ood experience. There was hair on the bathroom floor and in the tub, and when we filled the tub and turned on the jets, there was a film that covered the water. We ordered a fruit and cheese plate and the fruit was... More 

Was this review helpful? Yes 3
Casey P, Front Office Manager at Chateau Avalon, responded to this review

I truly apologize that you were so disappointed with your room. I appreciate you bringing these issues to our attention. Please never hesitate to contact management during your stay, so we have the chance to make it right, right away. I have addressed these issues maintenance and our housekeeping team to insure these are not problems that future guests encounter.... More 

1 review
5 of 5 stars Reviewed December 27, 2014

My husband and I stayed here for our 17th anniversary!!! We stayed in the Hemingway's room. The bed is very comfortable. The 2-person jetted-tub was perfect!!! Breakfast was amazing!!! We will be staying here again!!!

Was this review helpful? Yes
Casey P, Front Office Manager at Chateau Avalon, responded to this review

Thank you for letting us be a part of such a special day in your lives! Congratulations on 17 years!!! We hope to see you again~ Thank you for sharing. More 

Leawood, Kansas
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed December 23, 2014

It is nearly impossible to compare the Chateau Avalon to a traditional hotel. If you want a regular room, go somewhere else. The Chateau Avalon is too much fun for you. Another perk: the hotel offers a shuttle bus that will take you to the nearby NASCAR track, the Hollywood Casino, Sporting KC arena, and any number of restaurants or... More 

Was this review helpful? Yes 2
Casey P, Front Office Manager at Chateau Avalon, responded to this review

Thank you for sharing your experience. We have 23 types of suites and are always happy to insure you get the perfect one to suit your needs! I hope we have another chance to show you more of what we have to offer. Thank you for staying with us! More 

Senior Contributor
32 reviews 32 reviews
5 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed December 19, 2014

My husband and I had limited time for our anniversary this year so we did a stay-cation at Chateau Avalon. The grounds are really interesting, it's near a huge casino and racetrack but it reminded me of a old manor out in the country. We chose the Tahiti Theme. My husband and I arrived arrived approximately 6pm, the hotel looked... More 

Was this review helpful? Yes 1
Casey P, Front Office Manager at Chateau Avalon, responded to this review

I am sorry that your room was not at a comfortable temperature when you arrived. I appreciate you sharing your experience. We have put a system in place, where all arrivals are set to 70 degrees hours before check in time. We have 23 different types of suites. Perhaps a more traditional or a luxury suite would have suited you... More 

Kansas City, Missouri
Reviewer
5 reviews 5 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed December 1, 2014

I reserved the Colorado Frontier room for my first anniversary to do something special for my wife and I. Worst mistake I have made. We arrived about 8PM on an evening that was 15 degrees outside. When I went to check in, I was given a different room number than I had reserved and told it was the same theme,... More 

Was this review helpful? Yes 5
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Additional Information about Chateau Avalon

Address: 701 Village West Parkway, Kansas City, KS 66111
Phone Number:
Location: United States > Kansas > Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Chateau Avalon 3.5*
Number of rooms: 61
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Also Known As:
Chateau Avalon Hotel Kansas City
Chateau Avalon Kansas City
Kansas City Chateau Avalon

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