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Hilton Garden Inn Kansas City

Certificate of Excellence
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520 Minnesota Avenue, Kansas City, KS 66101
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Double HHonors Points
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1 room 1 guest
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Hilton Garden Inn Kansas City
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316 Reviews from our TripAdvisor Community

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Traveler rating
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    108
    59
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
5 of 5 stars Reviewed 6 days ago NEW

Were in town for a concert at Sprint Center. Booked this hotel due to proximity to the venue. It was extremely easy to get to/from this hotel to the event. Only about 9 minutes away. Great breakfast and dinner as well.

Review collected in partnership with Hilton Garden Inn

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Wichita, United States
1 review
3 of 5 stars Reviewed 6 days ago NEW

booked reservation online for 2 adults and 2 children. Was given a room with only 1 bed and no adjustment or help with accommodations for the children. We spoke with desk staff several times about the problem but did not get much help and no apparent interest in helping find a solution for our problem.

Review collected in partnership with Hilton Garden Inn

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Denver, Colorado
Level Contributor
42 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
1 of 5 stars Reviewed 1 week ago

I stayed last weekend at this hotel. While on the surface it appeared average, and certainly by no means any outstanding property, where the REAL issues lie with this hotel are these facts: 1) There was a shooting outside the hotel (Would I choose to stay at a property where on a Saturday afternoon there are gunshots ringing out on... More 

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HGI-KCK, Front Office Manager at Hilton Garden Inn Kansas City, responded to this review

Dear Mr. Mtn Will, Good morning! I appreciate you for taking time to write your feedback at our hotel. I apologize for all issues that you have at our hotel. understand your safety concern.We are informed by the police officers that incident happen two blocks from our hotel that cause the car accident a block from our hotel. The police... More 

Omaha, United States
1 review
2 of 5 stars Reviewed 1 week ago

Room quality, customer service, breakfast staff friendliness rated poorly. Front desk staff was not responsive to member benefits. Bathrooms were not clean. Location was not bad. Parking was free. No body knew if breakfast was included or not. Didn't get much help when we noted that breakfast items are over.

Review collected in partnership with Hilton Garden Inn

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HGI-KCK, Front Office Manager at Hilton Garden Inn Kansas City, responded to this review

Dear Anand P, We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. I have discuss your issues with my staff and explain the Hilton Honors benefits and the parking garage procedure... More 

Omaha, Nebraska
Level Contributor
111 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Had a quick trip to the Kansas City, MO and the Kansas City, KS area and this was the most convenient place to stay. I'm also limited on where I can stay by my company - we use CLC. But, this place was very nice for the business traveler - not sure of the location for personal travel, though. Not... More 

Was this review helpful? Yes 1
Hays, Kansas
Level Contributor
81 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Overview:Chose this property, because we wanted something under $200, that was close to the Sprint Center and didn't have a daily parking fee of $20!!! Pros:Close to Sprint Center. Clean. Comfortable beds although doubles and not queens. Free parking. Cons:The complementary breakfast is not much besides cereal, yogurt, and toast, however the cooked to order breakfast for around $10 looked... More 

Was this review helpful? Yes 1
Kansas City, United States
1 review
1 of 5 stars Reviewed 3 weeks ago

We were two adults and two kids. OUr room was on the second floor. Outside on the ground was an aircondition or power unit which didn't stop making noise all night long. We didn't sleep at all. We expected as a Hilton branded hotel the room was going to be quiet. We will not recommend this hotel to anyone.

Review collected in partnership with Hilton Garden Inn

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HGI-KCK, Front Office Manager at Hilton Garden Inn Kansas City, responded to this review

Thank you for your review of your past stay with us. I appreciate hearing the issue from you. I sincerely apologize that the comfort of your stay was interrupted due to the noisy AC Unit and I have taken your comments to our team to ensure our maintenance will fix the loud AC unit. The next time you have the... More 

Gardena, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

The hotel itself is nice, the location is not so nice. Bar closes too early, closed by 10. If you are on vacation you may want a little night cap, not here. We were there for a Family Reunion, so at night there was no bar to hang out in. The food served at the banquet was horrible.

Review collected in partnership with Hilton Garden Inn

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dallas, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

When you check in the check in area is messy. The lobby, the elevators and the hallways smell terrible. The location is across from a parking area and it is not a place I'd feel safe parking a car. The bed was comfortable about all I can say for the stay.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGI-KCK, Front Office Manager at Hilton Garden Inn Kansas City, responded to this review

Dear Linda B, We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Our housekeeping team will do their best to ensure our hallways, elevators and lobby are clean and smell fresh.... More 

Columbia, Missouri
Level Contributor
3 reviews
4 of 5 stars Reviewed 3 weeks ago

The hotel was clean and the staff was very friendly as well as helpful. It was also nice to have the convenience of the restaurant as we were always rushed to get to the horse show. I will definitely book this hotel again.

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