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Quality Inn

2.0 of 5
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2810 Vine Street, Hays, KS 67601
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Quality Inn
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Ranked #13 of 15 Hotels in Hays
A recent review
3 of 5 stars reviewed 4 weeks ago
Bob B Boulder, Colorado
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32 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Boulder, Colorado
Top Contributor
53 reviews 53 reviews
17 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Some sort of event was taking place in town and the hotel was busy with children running up and down the halls in the evening. I was awakened several times during the night by a barking dog in the next room, in spite of my ear plugs. No in-room coffee because the pot was missing. I wonder how many negative... More 

Was this review helpful? Yes 1
1 review
2 of 5 stars Reviewed January 13, 2015

My 2 year old found Opened chips under our bed, side of end table fell off, hallway felt like the floor could give out. It's old & out dated. There was maybe 8 rooms filled, and of course we were all together, got called in 2x for being noisy(we have a 2 year old-apparently he walked/ran around the room too... More 

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Kathleen K, General Manager at Quality Inn, responded to this review

I want to start with an apology about your child had found chips beside the bed had fallen off the night stand. This is not my policy for the rooms. We may be older but I want you to have a very clean room. We did after you told staff about the chips we went in and did a recheck... More 

Atlanta, Georgia
Senior Contributor
49 reviews 49 reviews
45 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed November 9, 2014

Older hotel, poorly designed. No automatic entry door. The hotel laundry room is just behind the front desk, so the lobby smells like a laundry room. Room was nice, but the carpet was stained. Friendly staff. Nice indoor pool and hot tub. Beware – the outlet close to the desk/table is controlled by the switch by the door. Do not... More 

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Kathleen K, General Manager at Quality Inn, responded to this review

Yes we are an older hotel. We do give you clean rooms and friendly staff. I really don't know what to say about your comment about laundry room. This is the first in many years that I have heard this.most hotels laundry rooms are behind the wall of the front desk. I am sorry this bothered you. Our carpets are... More 

Dodge City
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 24, 2014

I tried to check into my room at about 6:00pm. After going through the entire check-in process and signing the ticket, I was told my room wasn't ready yet! I asked why since check-in was 3 hours ago. I was informed that they were really busy the night before and only had two housekeepers. When I came back later, I... More 

Was this review helpful? Yes 1
Kathleen K, General Manager at Quality Inn, responded to this review

Yes your evening started off bumpy. But glad we were able to met your needs. Yes it is true we were late getting the rooms done for the amount sold & shortage of staff. We did discount for your late check in with out being asked. You also said that the room was very clean. That's right because the housekeepers... More 

Valdosta, Georgia
Senior Contributor
36 reviews 36 reviews
27 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed May 28, 2014

This hotel is extremely old with very few if any updates. The room appeared clean, but had a musty odor. The furnishings were a mixture of old and older, the bathroom was clean, but very small. Breakfast was a complete disaster as the waffle machine did not work and the hotel attendant when informed stated just give it time to... More 

Was this review helpful? Yes 1
Kathleen K, General Manager at Quality Inn, responded to this review

I am sorry you had problems with the waffle machine and the staff. I will look into this right away. Also the fruit should be fresh in the refrigerator. Please try us again. More 

Buena Vista
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed March 28, 2014

This was a good choice for stopping between Kansas City and Colorado. It is strictly an older chain motel, but the room was very clean and comfortable. Agree with other reviewers about the super friendly staff. The parking lot in back was a little creepy, so parked in front by the office. Breakfast was standard fare. Although our dog was... More 

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Kathleen K, General Manager at Quality Inn, responded to this review

Yes our staff is friendly. Why? Cause they care about you! Our Guest. More 

Onawa, Ia
Top Contributor
74 reviews 74 reviews
43 hotel reviews
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed March 16, 2014

We got caught in a snow storm and stayed at this Hotel. The front desk clerk was very nice and helped us get settled. It had a Continental breakfast which we thought was very good. The room was very clean and comfortable. I would certainly stay there again if we were in the area.

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Kathleen K, General Manager at Quality Inn, responded to this review

I want to say I am sooo sorry that you had a very unpleasant breakfast. I will take care of the issue. You should have fresh hot waffles with in 3 minutes. Also fresh fruit. Not old. I will take care of your issues. We are adding new items & updates to our rooms. More 

Mahomet, Illinois
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 8, 2014

The Quality Inn in Hays, KS is a great place to stop overnight or for an extended stay. The staff there is exceptional!!! I can't say that I have a one bad word to say about this Quality Inn. I would be happy to stay there again.

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Kathleen K, General Manager at Quality Inn, responded to this review

Thank you! We appreciate your kind words about the Quality Inn. We have new staff and they are really trying their best to have a nice comfortable place for you to stay here in Hays. We hope to see you again soon! More 

Dallas, Texas
Contributor
19 reviews 19 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed December 17, 2013

My wife and I were on our way to Colorado for the Holidays and elected to stay in Hays for the night, and made the terrible mistake of choosing this dated, flea-bag hotel. The staff was polite and professional mind you but this place was truly awful. We asked for a room in the back as we had our daughters... More 

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Kathleen K, General Manager at Quality Inn, responded to this review

We take your reviews to heart. We have new housekeepers who take pride in their rooms to be sure they are clean. I am sorry you had a bad stay. If you would give us a chance again I believe you will see a big change. We have replaced a lot of the beds this month. We are also 100%... More 

Tennessee
Top Contributor
128 reviews 128 reviews
43 hotel reviews
79 helpful votes 79 helpful votes
2 of 5 stars Reviewed November 26, 2013

Hard to find something good to say about this place. It is almost a mile from the Interstate. You can walk to nearby restaurants in good weather. The place is noisy and the rooms are not cleaned properly - my chair was dirty and there was dust all around the carpet. It is an old type of hotel and needs... More 

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Kathleen K, General Manager at Quality Inn, responded to this review

We do want to apologize that you had a bad stay with us. We are working to improve. We have changed managers over the property. So we do hope you will give us another chance to show our changes that have happened and more to come. Chairs that needed to be have been replaced.The others have been shampooed. All carpets... More 

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