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Holiday Inn Express Hotel & Suites Hays

#2 of 15 Hotels in Hays
Certificate of Excellence
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4650 Roth Ave, Hays, KS 67601
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Holiday Inn Express Hotel & Suites Hays
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Holiday Inn Express Hotel & Suites Hays
Holiday Inn Express Hotel & Suites Hays
Holiday Inn Express Hotel & Suites Hays
Review This Hotel

189 reviews from our community

Traveler rating
    117
    60
    7
    4
    1
See reviews for
72
42
6
29
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 6 days ago NEW via mobile

My children and I traveled to Hays for the Kansas Special Olympics state basketball finals. After a particularly horrifying experience at another local hotel, we were lucky to find a room here. Check in was very fast and friendly, or room was impeccable and or entire stay was amazing. This is the only place we will stay in Hays.

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Saint Louis, Missouri
Contributor
15 reviews 15 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This was a second stay at this hotel. We were so happy the first time it was an easy choice. I was a little apprehensive when I arrived and there were many grade school and middle school kids and parents in basketball uniforms to spend the night with us. I was thinking of the loud turmoil all those kids would... More 

Was this review helpful? Yes 1
Dallas, Texas
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here one night but wouldn't mind having to stay more. The decor is crisp and clean, the rooms nicely decorated, clean and comfortable. Friendly staff. Too bad they were down to one luggage cart. The hotel was full with sports teams and we had to sign a code of conduct like all the other guests. But even with... More 

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Gunnison, Colorado
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is a nice hotel! The front desk worker was very friendly and pleasant. The lobby was clean and what you expect from a Holiday Inn. We stayed in room 335. It also was clean and smelled nice. Breakfast was typical fare for a HI Express. There wasn't a whole lot of food left but we were there about 15... More 

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Illinois
Senior Contributor
42 reviews 42 reviews
28 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed one night heading back home. The hotel appears to be relatively new. Room was comfortable and quiet. Everything was very clean. My only complaint was the young lady working the front desk. We arrived about 6PM and she was manning the desk alone. Just after I walked up to the counter and she greeted me, the phone rang.... More 

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Express4650, Front Office Manager at Holiday Inn Express Hotel & Suites Hays, responded to this review

Tklasinski, Thank you for taking the time to leave us a review. We apologize that you had to wait and we will be bringing up this issue in the next staff meeting. We hope to see you again soon! More 

Arkansas
Top Contributor
90 reviews 90 reviews
24 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed January 22, 2015

Nice clean rooms. Good TV channel selection. The bed was very comfortable. The pillows, not so much. All were very fluffy. There's a bright light on the TV cable box that kept us awake. Had to get up in the night and turn the box around. The bath products were Bath and Body Works and we liked them. The shower... More 

Was this review helpful? Yes 2
Express4650, Front Office Manager at Holiday Inn Express Hotel & Suites Hays, responded to this review

50StateTravelers, Thank you for positive feedback, it means a lot coming from someone who has 24 other hotel reviews. We appreciate you letting us know about the issues with the showerheads, they can be a little tricky to adjust, and front desk is always willing to help you adjust them if you need it. We hope to see you again... More 

Arkansas
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 20, 2015

Very modern hotel, very clean, with polite staff. Walmart is nearby so if you forget something, no problem. Breakfast was eeh :-/. They have the regular fair cereals, yogurt. Their hot breakfast not so great, biscuits were rock hard and eggs looked like they had been there a while and hash browns were barely warm. Shower pressure in room was... More 

Was this review helpful? Yes 2
Express4650, Front Office Manager at Holiday Inn Express Hotel & Suites Hays, responded to this review

Arubaed125, Thank you for taking the time to write a review for our hotel. We apologize that you did not have an amazing breakfast experience. We will communicate the issues regarding breakfast to the appropriate staff to make sure this does not happen again. If you ever have any issues while staying at our hotel please do not hesitate to... More 

Omaha, Nebraska
Contributor
18 reviews 18 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 11, 2015

This was a super clean hotel. Staff was friendly and helpful. Breakfast was adequate. The place was so clean! Walmart located just behind in case you forgot anything. We'd stay here again if we were ever passing thru again. Five stars!!!!!!

Was this review helpful? Yes 1
Express4650, Front Office Manager at Holiday Inn Express Hotel & Suites Hays, responded to this review

Tammie, Thank you so much for your kind words. Our staff works extremely hard to keep everything in top condition, and reviews like this are extremely rewarding to each staff member. We look forward to seeing you again! More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 28, 2014 via mobile

First when we checked in no information was given about location of room or best entramce...who i had to go back in and ask. When we do get to room the curtains are sheer so all street lights are lighting up the room till it was hard to sleep. Then took a shower...no water pressure. Went down for breakfast...ran pity... More 

Was this review helpful? Yes 1
Express4650, General Manager at Holiday Inn Express Hotel & Suites Hays, responded to this review

I apologize for the inconveniences you encountered during your stay. Our rooms are all outfitted with black -out drapes located behind the sheers. The front desk is available 24 hrs. a day to answer any question you might of had. Creamer is located by the coffee also 24 hrs. a day. Thanks for staying. More 

Denver CO
Top Contributor
63 reviews 63 reviews
42 hotel reviews
89 helpful votes 89 helpful votes
5 of 5 stars Reviewed December 9, 2014

I booked our room at HIE after reading the reviews here, and I'm glad I did. Superb, friendly service, including restaurant recommendations and coupons. Warm, inviting lobby. Unusually good workout equipment. Comfortable room with good wifi, mini-fridge and microwave. And a particular emphasis on a great breakfast, with my favorite buttery cinnamon rolls. I've stayed at several hotels in Hays,... More 

Was this review helpful? Yes 1
Express4650, General Manager at Holiday Inn Express Hotel & Suites Hays, responded to this review

You certainly covered a lot of territory on you recent visits with us, and then you were still thoughtful enough to take the time to share your experiences. Thank you for all patronage and your valued input. More 

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