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All 13 Garden City hotels

Holiday Inn Express Hotel & Suites Garden City

2.5 of 5 Motel   |   2502 E Kansas Ave, Garden City, KS 67846
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Ranked #9 of 13 Hotels in Garden City
A recent review
3 of 5 stars reviewed 3 weeks ago
kerma1950 Jewell, Kansas
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47 reviews from our community

Traveler rating
    13
    19
    7
    6
    2
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12
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4
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Fayetteville, AR
Senior Contributor
47 reviews 47 reviews
24 hotel reviews
46 helpful votes 46 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

This property has changed my image of Holiday Inn Express. Is there no corporate oversite? No franchise requirements to keep up with properties? The first clue that this property had not been kept up was the luggage cart that was in dire need of replacing. While waiting to check in, I notice there were water spots in the ceiling of... More

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Wichita, Kansas
Top Contributor
182 reviews 182 reviews
16 hotel reviews
46 helpful votes 46 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

This was a disappointing experience! The receptionist was just a kid with no business in the Hospitality business! He treated me like I was his peer. I don’t like to deal with know-it-alls, because they always make you feel stupid. The room was nice and comfortable, I liked the pillows. But that is all I liked about this hotel, because... More

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Jewell, Kansas
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We did find dead bugs in the bathroom the first time we stayed but all was well the second time. They do welcome dogs which we appreciate. Because of our dog we do tend to stay in Holiday Inns and found this one just a tad less than others in which we have stayed. The gentleman at the front desk... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Garden City, responded to this review

Dear kerma1950, Thank you for sharing your feedback regarding your stay. I am pleased to know that you liked our pet friendly hotel and the service received from our front desk. I regret that the bathroom’s level of cleanliness was a disappointment. We do take all of the reviews we receive very seriously as they allow us to identify areas... More

1 review
2 of 5 stars Reviewed 4 weeks ago

Upon entering bathroom in our room we found some dead and some alive beetles. Staff is friendly but for a four person room they can only give you a set of three towels due to a towel shortage. Breakfast was fair Pool is good size but had to go request for pool towels. Step outside, go down the stairs and... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Garden City, responded to this review

Dear El015a, Thank you for sharing your feedback regarding your stay. Your comments are highly valuable and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am delighted to read that you liked the friendliness of our staff. However, I regret that you were not satisfied with the level of cleanliness,... More

Denver, Colorado
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed July 24, 2014

Comfortable place, if you're passing through Garden City Kansas. Located close to the highway and tasty restaurants. Friendly and welcoming staff. Clean room and bathroom. The best part is nice accommodations for your fuzzy friend!

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Wichita, Kansas
Contributor
14 reviews 14 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 6, 2014 via mobile

Booked a room with two queens, got there and there were none available. The king room had a musty smell and was very humid. Nice gentleman at the front desk. At breakfast the pancake maker was broke. Otherwise breakfast was ok.

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Garden City, responded to this review

Dear Dennis600, Thank you for taking the time to provide feedback on your stay. It is unfortunate the room assignment prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in the... More

Colorado Springs
Top Contributor
84 reviews 84 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed July 4, 2014

We arrived just after 11 pm, Went to our room and it was not the room with two queens I had reserved online. Back down to the desk, no one around. Clerk did show up and said she had been getting hot water. Switched to another room with two queens on the same floor. The room smelled of smoke. Do... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Garden City, responded to this review

Dear yellowcat3, Thank you for taking the time to relay your comments regarding our property during your recent stay. I am very disappointed to hear about your experience during your recent stay. Please accept our sincerest apologies for any inconvenience the room allocation and the condition of our room may have caused you. I have taken note of your comments... More

Colorado
Contributor
12 reviews 12 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 10, 2014

We were very comfortable in this hotel. The rooms were very clean, quiet and we will stay there again when in town. Staff was friendly and welcomed us. The attendant was helpful to select a room where we could watch our pickup and trailer that were loaded.

Was this review helpful? Yes 1
Bentonville
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 25, 2014

Hotel is clean and quiet. Pool area needs some slip resistant flooring added since the flooring is very slick and some has been painted, adding to the problem. Biggest issue we had was lack of seating in breakfast area. It is right in the lobby. They need to remove couches and add some table and chairs.

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Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 8, 2014

I've stayed here at least twice. A nice clean hotel with a very pleasant staff. The room and bed were very clean and comfortable. The exercise room was handy and well equipped. The morning I left, the maid attempted to enter the room without knocking. Fortunately I had the door latched. I would have would have been a wonderful scary... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Garden City, responded to this review

Dear Jim B, Thank you for your feedback and for choosing our hotel and for telling that you will be back. I appreciate and wish to thank you for the nice words intended for the staff. This encourages our team members to work even harder and consistently delight our guests. On the other hand, I certainly apologize for the inconveniences... More

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Additional Information about Holiday Inn Express Hotel & Suites Garden City

Address: 2502 E Kansas Ave, Garden City, KS 67846
Phone Number:
Location: United States > Kansas > Garden City
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Garden City 2.5*
Number of rooms: 69
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Also Known As:
Holiday Inn Express Hotel And Suites Garden City
Holiday Inn Garden City
Garden City Holiday Inn

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