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BEST WESTERN Hospitality House

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3021 West US Highway 50, Emporia, KS 66801
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BEST WESTERN Hospitality House
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BEST WESTERN Hospitality House
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149 Reviews from our TripAdvisor Community

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Traveler rating
    61
    45
    21
    10
    12
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57
30
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40
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Any
English first
  • All months
    (149)
  • Mar-May only
    (43)
  • Jun-Aug only
    (45)
  • Sep-Nov only
    (35)
  • Dec-Feb only
    (26)
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Great Bend, Kansas, USA
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Hot tub out of order. Fluorescent light in bathroom not functioning. No towels in pool area...brought some later. Rates quoted by phone not what we were charged...dealt with management to get that corrected. Be careful...note that they are double beds, not queen. Decent breakfast...but not really full...you can order from parts of the menu.

Was this review helpful? Yes
Neeti G, General Manager at BEST WESTERN Hospitality House, responded to this review

Dear Leonard, Thank you for completing the survey regarding your recent stay at our property. I sincerely apologize that we didn't meet your expectations and for all the problems that you had during your stay with us. The hot tub has been fixed. We have addressed the maintenance issue in the bathroom and have ensured that our maintenance staff is... More 

Manhattan
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This hotel is older but is very well kept, clean, and in a good location to the interstate. We stayed one night to attend a function in town and was very satisfied with our room and the service we received.

Review collected in partnership with Best Western

Was this review helpful? Yes
Neeti G, General Manager at BEST WESTERN Hospitality House, responded to this review

Dear Walter, Thank you so much for completing the survey regarding your recent stay at our property. Our entire staff is so glad and thrilled to have you as our guest. We are glad that you enjoyed the service and hospitality of our staff and enjoyed the hot breakfast at our restaurant. We are working with Best Western Design team... More 

texas, United States
1 review
3 of 5 stars Reviewed 1 week ago

Restaurant was Ok for breakfast. Dinner was terrible. They were out of soup, sour cream, a number of salad dressings and the country steak came out burned on the bottom. The steak came out like it had been left over and just heated on the grill (burn on a grill). It was covered with what they called white gravy. I... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Neeti G, General Manager at BEST WESTERN Hospitality House, responded to this review

Dear Joe, Thank you for completing the survey regarding your recent stay at our property. We sincerely apologize that the quality of the food at our restaurant didn't meet your expectations and our restaurant was out of some of the items. We take your concerns very seriously and have addressed these issues with our restaurant staff. We hope that you'll... More 

Kansas City, Missouri
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The staff at BEST WESTERN Hospitality House were great. We were in town for an event that started at 1pm (before check-in) and wouldn't be done until after 10pm. We were worried about getting a late check in, but when we arrived the staff said they had already set up late check in for everyone that day. Really appreciated the... More 

Was this review helpful? Yes
Neeti G, General Manager at BEST WESTERN Hospitality House, responded to this review

Dear Atb13, Thank you so much for completing the survey regarding your recent stay at our property. Our entire staff is so glad and thrilled to have you as our guest. We are glad that you enjoyed the service and hospitality of our staff and enjoyed the hot breakfast at our restaurant. We, at Best Western Hospitality House, are very... More 

Wichita, Kansas
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Was clean but needed the bathroom sink replaced. Was cracked in quite a few places. The walls needed painted over where there were gouges. The best part of the stay was the breakfast coupon for a cafe right next door. Most motels offer a Continental one and doesn't have a full breakfast w/pancakes, bacon and eggs.

Review collected in partnership with Best Western

Was this review helpful? Yes
Neeti G, General Manager at BEST WESTERN Hospitality House, responded to this review

Dear Pattie, Thank you so much for completing the survey regarding your recent stay at our property. Our entire staff is so glad and thrilled to have you as our guest. We are glad that you enjoyed the service and hospitality of our staff and enjoyed the hot breakfast at our restaurant. We, at Best Western Hospitality House, are very... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We had planed to stop down the road 50 miles, had a tire problem, went to the Best Western first . We wanted a nice place to stay. Very glad we did. Hotel staff was nice and helpful. Nice Room too. They told us about a tire dealer just around the corner from the Best western. It was a nice... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Neeti G, General Manager at BEST WESTERN Hospitality House, responded to this review

Dear Darrel, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More 

Washington DC, District of Columbia
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed June 20, 2015 via mobile

We called to get a room in the road and we're thrilled to get a clean very clean, well kept room with a discount. The staff was very friendly and helpful. Breakfast provided is a large selection from the restaurant menu. We highly recommend this as a place to stay on the road. Not much activity in the local area,... More 

Was this review helpful? Yes 1
Neeti G, General Manager at BEST WESTERN Hospitality House, responded to this review

Dear Cathy, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More 

Cleveland, Ohio
Level Contributor
112 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 168 helpful votes
2 of 5 stars Reviewed June 20, 2015

I am a Best Western frequent user. I'm generally pleased by Best Western hotels. This one, however, had some issues. Though It was the most expensive place I stayed on my trip out west, my room had the most bothersome smell to it. Like someone had tried unsuccessfully to cover up the smell of cat pee in the carpet. I... More 

Was this review helpful? Yes
Neeti G, General Manager at BEST WESTERN Hospitality House, responded to this review

Dear DoeHead, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We sincerely apologize... More 

Mound, Minnesota
Level Contributor
47 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed June 19, 2015

Some older BW MOTOR LODGES have been amazingly good experiences. This one is a laborer's hotel. The rooms were clean and ok, but just not much for the price I paid. Look around for something newer and updated if you are staying in Emporia, KS

Was this review helpful? Yes 1
Neeti G, General Manager at BEST WESTERN Hospitality House, responded to this review

Dear Harpbreaker, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are working... More 

Arlington, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 17, 2015 via mobile

I'm not going to lie, when I first arrived at this location it seemed a bit sketchy. it's pretty outdated from the outside. The room I was given was updated with new carpet and fresh paint, beds were comfy and AC worked well I was very satisfied with my stay and enjoyed the pool and courtesy breakfast from the mom... More 

Was this review helpful? Yes
Neeti G, General Manager at BEST WESTERN Hospitality House, responded to this review

Dear AprilWaj, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are working... More 

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37 photos of this hotel

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Hotel & grounds (4)
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Pool/beach area (3)
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Bathroom (1)
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Room/suite (3)

Management photos: Courtesy of the property manager

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Hotel & grounds (4)
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Bathroom (6)
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Room/suite (5)
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Business center/function rooms (2)
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Dining (2)
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Pool/beach area (3)
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Other (4)
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