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All 2 Bonner Springs hotels

Holiday Inn Express Bonner Springs

2.5 of 5 Motel   |   13031 Ridge, Bonner Springs, KS 66012
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Holiday Inn Express Bonner Springs
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Ranked #2 of 2 Hotels in Bonner Springs
A recent review
3 of 5 stars Reviewed August 1, 2014
Calee S Omaha, Nebraska
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42 reviews from our community

Traveler rating
    11
    11
    11
    6
    3
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15
9
1
6
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Omaha, Nebraska
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed August 1, 2014

I just stayed at this hotel last night with my cousin. I called a week ago just to confirm my reservation and the person on the phone confirmed that I had a double room. We checked in and went to our room to find that it was a single King bed. We went back to the front desk and asked... More

Was this review helpful? Yes
Paige K, General Manager at Holiday Inn Express Bonner Springs, responded to this review

Thank you for reviewing your recent stay with us, I am very sorry to hear that you did not receive the room type you reserved. We always do our best to accommodate all reservations, and if for any reason we cannot than we find another option for that person. Again I apologize that we were not able to accommodate your... More

Kansas
Contributor
17 reviews 17 reviews
16 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 25, 2014

Easy to find. Not very far from Legends and all that Legends has to offer. Clean. Breakfast was better then most complimentary breakfast. Pool was nice. The hot tub was being worked on and their were renovations going on on the outside, but they did their best to not interfere with travelers. I would highly recommend this hotel.

Was this review helpful? Yes
Paige K, General Manager at Holiday Inn Express Bonner Springs, responded to this review

Deedrap, Thank you for taking the time to review your recent stay at our Bonner Springs hotel. I am very happy to hear that our renovation did not interfere with your excellent experience, we hope you will come see us again this fall when it is all completed. More

Top Contributor
52 reviews 52 reviews
20 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 12, 2014

I have stayed at better Holiday Inn expresses , front desk personnel dress code was very lacking not sure if there is one at this holiday inn. Rooms were very nice at standards and the breakfast was great. The morning desk person was very nice and was dressed in a professional manner . Three restaurants within walking distance .

Was this review helpful? Yes
Paige K, General Manager at Holiday Inn Express Bonner Springs, responded to this review

Hello and thank you for your review, I'm glad you had a great stay. it is unfortunately to hear that your experience one of our employee out of the proper uniform, but please be assured that it has been addressed and will not happen again. More

bonner springs
1 review
3 of 5 stars Reviewed July 2, 2014 via mobile

Rooms were decent enough ... Broken tiles in bathroom, but things worked. The location serves the purpose. it's right off the interstate, except if you are going/coming from the West you will have a toll road. Showed up at 11pm with two kids and 5 bags and not a single offer for help with our luggage. Breakfast was the worst... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Bonner Springs, responded to this review

Dear leckiecharms, Thank you for writing a candid review following your recent stay. Superior customer service is one of the things we pride ourselves in, but in this case, it is regrettable to read that we fell short of your expectations. Please accept our sincerest apologies for the shortcomings, in particular the guest service and breakfast selections. Your comments have... More

Bentonville, Arkansas
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 3, 2014

While this hotel offers convenience in location just off of the interstate, it lacked operational efficiency during our stay. A one night stay was lacking for a number of reasons. Our reservation had been booked on the wrong date, and computers were down so check-in took well over half an hour. Again, due to computer issues, they attempted to give... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Bonner Springs, responded to this review

Dear Allison O, Thank you for sharing your experience. We appreciate your the compliments about our hotel having clean and comfortable rooms. We are very sorry for the inconvenience you had with your reservation and the breakfast buffet. We certainly appreciate you bringing these concerns to our attention. As a valued guest, we will take the necessary actions to make... More

Cathedral City, California, United States
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 28, 2014

This Holiday Inn Express offers convenience in its location just off I70. Attention to detail is not a hallmark. This is best illustrated in the lack of preparation for the breakfast. Breakfast items were missing and had to requested...such as bananas, milk, pancake mix. The guest rooms are generally clean, but maintenance of wall paints and attention to ceiling stains... More

Was this review helpful? Yes
Paige K, General Manager at Holiday Inn Express Bonner Springs, responded to this review

Thank you for your review, we at Holiday Inn Express Bonner Springs pride ourselves in providing excellent service with a great product. I'm sorry to hear that we did not meet expectation that day, but we will do better. More

Jupiter, Florida
Senior Contributor
47 reviews 47 reviews
15 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed May 18, 2014

Stayed in a room with 2 queen beds facing the interstate. Surprisingly quiet. The parking seemed small but adequate. The entrance has 2 sets of double pull doors instead of automatic sliding doors. The lobby and breakfast area were clean. (We didn't have breakfast there, so I have no comment.) There is an indoor swimming pool across from the entrance.... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Bonner Springs, responded to this review

Dear Teresa M, Thank you for your recent stay with us and for writing a review about our property. We are very pleased to have provided a clean and quiet environment during your stay with us. However, it seems that your room condition and some of our amenities did not meet your standards. Please accept our sincerest apologies for any... More

Ottumwa, Iowa
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 2, 2014

I stayed here for a month and it was awesome. Paige, the general manager, was a treat to deal with. The rest were just perfect and professional. The breakfast was great everyday and the place thrives on cleanliness!

Was this review helpful? Yes 1
Paige K, Front Office Manager at Holiday Inn Express Bonner Springs, responded to this review

Thank you for that glowing response. We try and pride ourselves on making the customer happy. Glad we were able to do that for you. More

Kansas City, Kansas
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 28, 2014

Front desk staff was very friendly but needed another person there. Phones were ringing and he just didn't have enough help. He did a great job and was very friendly. The lady in the breakfast did everything in her power to much sure we were totally satisfied. The hotel had great customer service. Rooms were nice, up to date and... More

Was this review helpful? Yes 1
Paige K, Front Office Manager at Holiday Inn Express Bonner Springs, responded to this review

Thank you so much for your wonderful survey. We try our best. And if you enjoyed the rooms now, come back when our renovation is done. More

Tulsa, Oklahoma
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 27, 2014

I had an excellent experience here. Last time I was at a Holiday Inn I did not enjoy it so I didnt know if I wanted to stay here but I am glad I did Brooke and Brandon were incredible they were always so nice and sweet and breakfast was great Brooke did a great job keeping everything stocked and... More

Was this review helpful? Yes 1
Paige K, Front Office Manager at Holiday Inn Express Bonner Springs, responded to this review

Thank you for that glowing response. We have fun with our job and try to do anything to make the customer happy. Hope to see you again. More

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Additional Information about Holiday Inn Express Bonner Springs

Address: 13031 Ridge, Bonner Springs, KS 66012
Phone Number:
Location: United States > Kansas > Bonner Springs
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Bonner Springs 2.5*
Number of rooms: 63
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Also Known As:
Holiday Inn Bonner Springs
Bonner Springs Holiday Inn

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