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Candlewood Suites - Des Moines

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7625 Office Plaza Drive North, West Des Moines, IA 50266
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1 room 1 guest
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Candlewood Suites - Des Moines
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Candlewood Suites - Des Moines
Candlewood Suites - Des Moines
Candlewood Suites - Des Moines
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72 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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    (9)
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    (27)
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Toronto, Canada
Level Contributor
54 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A very good place to stay when visiting Des Moines. Really a hidden surprise.. Very helpful members of staff at the desk. Also very quiet. Will definitely stay at the hotel on my visits to the area. Stayed on the third floor; no smoking rooms; well lighted hallway, Used the laundry and had no issues.

Was this review helpful? Yes
co
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 4, 2015

We stay at Candlewood Suites when traveling with our dog, and have generally had good experiences. This hotel was the one exception. We booked a non smoking room, but ended up on a floor with a mixture of smoking and non smoking accommodations. The cigarette smoke was so think, that we were all holding our breath from the time we... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites - Des Moines, responded to this review

Dear mjaCo, Thank you for taking the time to share your recent experience at our hotel. Allow me to apologize for any inconvenience you may have experienced with the unusual smell in the room that was assigned to you. I have taken your comments into serious account and please be assured that these will be used for our improvement. I... More 

Pella, Iowa
1 review
4 of 5 stars Reviewed June 25, 2015

My husband and I came here a week ago and stayed for one night. The lobby is under construction, which I take as a good sign because this means they are constantly looking for ways to improve their site. The check-in took a little long, but was understandable since the guy in front of me didn't previously have a reservation.... More 

Was this review helpful? Yes
h0telteam, Manager at Candlewood Suites - Des Moines, responded to this review

Thank you so much for taking the time to write this review. We really appreciate the feedback and are glad you enjoyed your stay. You will be happy to know that our lobby is back in full function and we hope you stay with us again to see the finished product. Thanks, More 

Minnesota City, Minnesota
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed June 13, 2015

We had driven for 8 hours and needed a rest. Our room had quite a stale smell and it never quite cleared. The unattended dog next door barked so much we called management. They appeared at our door and offered us another room, but I was in my pjs and he said the dog's owner was on the way. Hours... More 

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h0telteam, Manager at Candlewood Suites - Des Moines, responded to this review

Thank you for taking the time to write this review. We appreciate any and all feedback and hope you stay with us next time you're in town. More 

Kansas City
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 30, 2015

Stayed one night in March and the room was ok. Although I found a trash can completely stuffed full under the kitchen sink. When I left, I had conjunctivitis (pink eye) in both eyes. Doctor says I could have gotten from a door knob.... Despite this, I decided to give it one more try a month later. This time the... More 

Was this review helpful? Yes 1
h0telteam, Manager at Candlewood Suites - Des Moines, responded to this review

Thank you for taking the time to write a review for our property as we always appreciate feedback, whether it be positive or constructive. We are in the process of getting new recliners in our hotel. Some of the recliners have been replaced, but not all of them. Thank you for bringing this to our attention. We also appreciate you... More 

Fort Collins, Colorado
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed February 25, 2015

We used several Candlewood Suites during a recent cross country move. We chose this property chain because they accept pets. We had no issues at any of the properties and will be using them again. This property was close to the interstate and easy to find. There are several restaurants nearby.

Was this review helpful? Yes 1
h0telteam, Manager at Candlewood Suites - Des Moines, responded to this review

Thanks so much for taking the time to write this review. We really appreciate the comments and hope you stay with us next time. More 

Davenport, Iowa
Level Contributor
104 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed February 22, 2015

Was looking for somewhere to stay, heading West out of town for starting the drive the next morning. One major reason for staying here was they had smoking rooms. We would stay at some of the higher dollar properties, now and then, if they offered smoking rooms even at premium rate, but they don't so that's their loss. We liked... More 

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Iowa
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed December 29, 2014

This is truly one of the best hotels in the area. I have stayed there several times and every time staff was accommodating and friendly and the rooms clean. There is no pool or breakfast but rates are reasonable and they have a loan closet to check out appliances, games, DVD's etc. There is also a small pantry store to... More 

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Andover, Minnesota
Level Contributor
107 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
2 of 5 stars Reviewed November 4, 2014

I had high expectations but was sadly disappointed. The room was small and crowded and was more like a room with a fridge microwave and cook top shoved in. IMHO not worth the premium price. Room was also noisy due to proximity to highway.

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Stephanie E, General Manager at Candlewood Suites - Des Moines, responded to this review

I am very sorry that we did not meet your expectations. Please feel free to call me directly to discuss. Thank you for taking the time to share your feedback with us. More 

Grand Rapids, Michigan
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed September 24, 2014

The hotel and the room were both very clean. There were extra touches that made it nice like free DVDs and games to borrow. Everything was clean and relatively new, although it didn't feel particularly luxurious. The bed was not very comfortable, but it was fine for a night.

Was this review helpful? Yes
Stephanie E, General Manager at Candlewood Suites - Des Moines, responded to this review

Thank you for staying with us and we hope to see you again in the future! More 

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