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Candlewood Suites - Des Moines

Certificate of Excellence
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7625 Office Plaza Drive North, West Des Moines, IA 50266
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Candlewood Suites - Des Moines
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Ranked #10 of 16 Hotels in West Des Moines
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 weeks ago
wna66 Fort Collins, Colorado
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67 reviews from our community

Traveler rating
    29
    15
    11
    8
    4
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19
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Fort Collins, Colorado
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We used several Candlewood Suites during a recent cross country move. We chose this property chain because they accept pets. We had no issues at any of the properties and will be using them again. This property was close to the interstate and easy to find. There are several restaurants nearby.

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h0telteam, Manager at Candlewood Suites - Des Moines, responded to this review

Thanks so much for taking the time to write this review. We really appreciate the comments and hope you stay with us next time. More 

Davenport, Iowa
Top Contributor
80 reviews 80 reviews
16 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Was looking for somewhere to stay, heading West out of town for starting the drive the next morning. One major reason for staying here was they had smoking rooms. We would stay at some of the higher dollar properties, now and then, if they offered smoking rooms even at premium rate, but they don't so that's their loss. We liked... More 

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Iowa
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 29, 2014

This is truly one of the best hotels in the area. I have stayed there several times and every time staff was accommodating and friendly and the rooms clean. There is no pool or breakfast but rates are reasonable and they have a loan closet to check out appliances, games, DVD's etc. There is also a small pantry store to... More 

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Andover, Minnesota
Top Contributor
78 reviews 78 reviews
18 hotel reviews
61 helpful votes 61 helpful votes
2 of 5 stars Reviewed November 4, 2014

I had high expectations but was sadly disappointed. The room was small and crowded and was more like a room with a fridge microwave and cook top shoved in. IMHO not worth the premium price. Room was also noisy due to proximity to highway.

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Stephanie E, General Manager at Candlewood Suites - Des Moines, responded to this review

I am very sorry that we did not meet your expectations. Please feel free to call me directly to discuss. Thank you for taking the time to share your feedback with us. More 

Grand Rapids, Michigan
Contributor
15 reviews 15 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 24, 2014

The hotel and the room were both very clean. There were extra touches that made it nice like free DVDs and games to borrow. Everything was clean and relatively new, although it didn't feel particularly luxurious. The bed was not very comfortable, but it was fine for a night.

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Stephanie E, General Manager at Candlewood Suites - Des Moines, responded to this review

Thank you for staying with us and we hope to see you again in the future! More 

Belfast, United Kingdom
Top Contributor
175 reviews 175 reviews
78 hotel reviews
142 helpful votes 142 helpful votes
5 of 5 stars Reviewed August 21, 2014 via mobile

A really good Candlewood. Full kitchen, lounge and separate bedroom and bath - all modern and very clean. Bed is a queen so fine if you are alone. Gym good and laundry free. Great value for money if you need a few nights but you make your own bed.

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Stephanie E, General Manager at Candlewood Suites - Des Moines, responded to this review

Thank you for your awesome review! We love feedback especially with such great comments! Hope to see you again in the near future. More 

Iowa
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed August 15, 2014

The hotel is a nice decent place to stay.Great Rooms..FREE Laundry. Full Kitchen. BUT..the reservation that I had made 3 months prior to our arrival REALLY let me down!! I am a wheelchair user and had requested a Roll In Shower..Check in guy says.."Oh I see you requested a Roll In Shower when making your reservation??!!..Sorry those rooms have been... More 

Was this review helpful? Yes 1
Stephanie E, General Manager at Candlewood Suites - Des Moines, responded to this review

I am very sorry that we did not meet your expectations. More 

New Braunfels, Texas
Top Contributor
86 reviews 86 reviews
27 hotel reviews
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed July 18, 2014

We have stayed at a couple of Candlewood Suites before but this one has to take the number one position. The staff was so helpful, friendly and professional. The suite was very spacious and equipped with everything we needed for a relaxing evening after a long drive during the day. The laundry facility was spotless and had plenty of machines... More 

Was this review helpful? Yes
Stephanie E, General Manager at Candlewood Suites - Des Moines, responded to this review

I am very please to hear that you enjoyed your stay! Thank you for your review and we hope to see you again in the future. More 

Colorado Springs, Colorado
Top Contributor
176 reviews 176 reviews
99 hotel reviews
103 helpful votes 103 helpful votes
5 of 5 stars Reviewed July 16, 2014

This place is just across the border in Dallas County. Location is good for business travelers. There's a Perkins restaurant a short walk away. 2 miles away you can find a Starbucks and a large shopping mall with many upscale restaurants. There is also a Walmart for suntan lotion and other things you forgot. The staff is great. I reserved... More 

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Stephanie E, General Manager at Candlewood Suites - Des Moines, responded to this review

I am so happy to hear that you had a great stay. Thank you very much for such a pleasant review and we hope to see you again in the future! More 

Minneapolis, MN
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed June 17, 2014

Arrived after 10 pm, so the "lobby" (front) door was locked - but was greeted at the door after a quick intercom buzz. Clerk had printout of my reservation ready to go - loved the super fast, courteous check-in. Room was clean, modern, with a nice layout - at least for a single or couple. Would have been tight with... More 

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Stephanie E, Manager at Candlewood Suites - Des Moines, responded to this review

Thank you for your review! We always love to see such great reviews! More 

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