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All 16 West Des Moines hotels

Candlewood Suites - Des Moines

2.0 of 5 Hotel   |   7625 Office Plaza Drive North, West Des Moines, IA 50266
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Ranked #10 of 16 Hotels in West Des Moines
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed September 24, 2014
Lynda G Grand Rapids, Michigan
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64 reviews from our community

Traveler rating
    28
    13
    11
    8
    4
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Andover, Minnesota
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I had high expectations but was sadly disappointed. The room was small and crowded and was more like a room with a fridge microwave and cook top shoved in. IMHO not worth the premium price. Room was also noisy due to proximity to highway.

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Stephanie E, General Manager at Candlewood Suites - Des Moines, responded to this review

I am very sorry that we did not meet your expectations. Please feel free to call me directly to discuss. Thank you for taking the time to share your feedback with us. More

Grand Rapids, Michigan
Contributor
11 reviews 11 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 24, 2014

The hotel and the room were both very clean. There were extra touches that made it nice like free DVDs and games to borrow. Everything was clean and relatively new, although it didn't feel particularly luxurious. The bed was not very comfortable, but it was fine for a night.

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Stephanie E, General Manager at Candlewood Suites - Des Moines, responded to this review

Thank you for staying with us and we hope to see you again in the future! More

Belfast, United Kingdom
Top Contributor
162 reviews 162 reviews
72 hotel reviews
124 helpful votes 124 helpful votes
5 of 5 stars Reviewed August 21, 2014 via mobile

A really good Candlewood. Full kitchen, lounge and separate bedroom and bath - all modern and very clean. Bed is a queen so fine if you are alone. Gym good and laundry free. Great value for money if you need a few nights but you make your own bed.

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Stephanie E, General Manager at Candlewood Suites - Des Moines, responded to this review

Thank you for your awesome review! We love feedback especially with such great comments! Hope to see you again in the near future. More

Iowa
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed August 15, 2014

The hotel is a nice decent place to stay.Great Rooms..FREE Laundry. Full Kitchen. BUT..the reservation that I had made 3 months prior to our arrival REALLY let me down!! I am a wheelchair user and had requested a Roll In Shower..Check in guy says.."Oh I see you requested a Roll In Shower when making your reservation??!!..Sorry those rooms have been... More

Was this review helpful? Yes 1
Stephanie E, General Manager at Candlewood Suites - Des Moines, responded to this review

I am very sorry that we did not meet your expectations. More

Corpus Christi, Texas, Usa
Top Contributor
82 reviews 82 reviews
27 hotel reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed July 18, 2014

We have stayed at a couple of Candlewood Suites before but this one has to take the number one position. The staff was so helpful, friendly and professional. The suite was very spacious and equipped with everything we needed for a relaxing evening after a long drive during the day. The laundry facility was spotless and had plenty of machines... More

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Stephanie E, General Manager at Candlewood Suites - Des Moines, responded to this review

I am very please to hear that you enjoyed your stay! Thank you for your review and we hope to see you again in the future. More

Colorado Springs, Colorado
Top Contributor
164 reviews 164 reviews
94 hotel reviews
94 helpful votes 94 helpful votes
5 of 5 stars Reviewed July 16, 2014

This place is just across the border in Dallas County. Location is good for business travelers. There's a Perkins restaurant a short walk away. 2 miles away you can find a Starbucks and a large shopping mall with many upscale restaurants. There is also a Walmart for suntan lotion and other things you forgot. The staff is great. I reserved... More

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Stephanie E, General Manager at Candlewood Suites - Des Moines, responded to this review

I am so happy to hear that you had a great stay. Thank you very much for such a pleasant review and we hope to see you again in the future! More

Minneapolis, MN
Contributor
20 reviews 20 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed June 17, 2014

Arrived after 10 pm, so the "lobby" (front) door was locked - but was greeted at the door after a quick intercom buzz. Clerk had printout of my reservation ready to go - loved the super fast, courteous check-in. Room was clean, modern, with a nice layout - at least for a single or couple. Would have been tight with... More

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Stephanie E, Manager at Candlewood Suites - Des Moines, responded to this review

Thank you for your review! We always love to see such great reviews! More

London, United Kingdom
Contributor
13 reviews 13 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed May 30, 2014

This was 1 of 2 Candlewood suites we stayed in in our recent trip around the USA. They would not be my first choice, this was not as shabby/dirty as the one in Fort Wayne but the bed was small and uncomfortable. The staff on the desk were friendly and helpful.

Was this review helpful? Yes 1
Stephanie E, General Manager at Candlewood Suites - Des Moines, responded to this review

I am really sorry that you did not have a wonderful experience. Our goal is for you to have an excellent stay so I will talk with the staff regarding your comments. Thank you for taking the time for doing this review. I truly appreciate all feedback. More

Memphis, Missouri
Contributor
18 reviews 18 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 8, 2014

Everything worked out great on this trip. Very clean - slow elevator, but ok - safe part of town - lots of things to do near by - good food next door and a quick trip down the street - Jordan Creek mall is five minutes away - close to interstate

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Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed March 22, 2014

Nice property. Staff is great. I'm not usually too big of a fan of candlewood suites, but this one is nice. You don't see the wear that can be seen at other extended stay properties. Great location near jordan creek.

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Additional Information about Candlewood Suites - Des Moines

Address: 7625 Office Plaza Drive North, West Des Moines, IA 50266
Phone Number:
Location: United States > Iowa > West Des Moines
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites - Des Moines 2*
Number of rooms: 98
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Also Known As:
Candlewood Suites - Des Moines Hotel West Des Moines
Candlewood Suites West Des Moines
Candlewood West Des Moines
West Des Moines Candlewood Suites

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