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Candlewood Suites - Des Moines

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7625 Office Plaza Drive North, West Des Moines, IA 50266
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Candlewood Suites - Des Moines
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75 Reviews from our TripAdvisor Community

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Minneapolis, Minnesota, United States
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The front desk employees are friendly, helpful and go out of their way to make sure everything is okay. We were surprised how very, very clean our room was - I travel weekly in 4 & 5 star hotels for work and I haven't seen a room this clean in a long time. The room is nicely appointed with new... More 

Helpful?
Thank Kathleen V
Chicago, Illinois
Level Contributor
199 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
3 of 5 stars Reviewed November 9, 2015

I booked 2 rooms online for me and my elderly mother while traveling. Before we arrived at the hotel, approximately an hour before arriving, I called the hotel in advance and requested adjoining rooms. I explained the situation that we were traveling together and needed rooms adjoining. When we arrived at the hotel, there was a guy checking in ahead... More 

Helpful?
Thank jbrenz
CWDesMoines, General Manager at Candlewood Suites - Des Moines, responded to this review

We apologize for your experience. We pride ourselves in our customer service. The team member you encountered is no longer with the company. Please know that we do take our guests' feedback to heart and want only the best, friendliest people on our team. Please come back and visit soon, I assure you that you will not be disappointed. More 

Crescent City, California
Level Contributor
50 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed September 22, 2015

There is nothing about this property that is bad! Had a problem with drainage in the tub, but other than that, couldn't ask for a more relaxing week-end. The property has free laundry services, as well, if you are an all the time traveler. There is a Perkins Restaurant within walking distance. Plenty of other great eateries within a mile... More 

Helpful?
Thank sameoldsparks
Toronto, Canada
Level Contributor
57 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed August 15, 2015

A very good place to stay when visiting Des Moines. Really a hidden surprise.. Very helpful members of staff at the desk. Also very quiet. Will definitely stay at the hotel on my visits to the area. Stayed on the third floor; no smoking rooms; well lighted hallway, Used the laundry and had no issues.

Helpful?
Thank lightzoom
co
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 4, 2015 via mobile

We stay at Candlewood Suites when traveling with our dog, and have generally had good experiences. This hotel was the one exception. We booked a non smoking room, but ended up on a floor with a mixture of smoking and non smoking accommodations. The cigarette smoke was so think, that we were all holding our breath from the time we... More 

Helpful?
Thank mjaCo
IHGCare, Guest Relations Manager at Candlewood Suites - Des Moines, responded to this review

Dear mjaCo, Thank you for taking the time to share your recent experience at our hotel. Allow me to apologize for any inconvenience you may have experienced with the unusual smell in the room that was assigned to you. I have taken your comments into serious account and please be assured that these will be used for our improvement. I... More 

Pella, Iowa
1 review
4 of 5 stars Reviewed June 25, 2015

My husband and I came here a week ago and stayed for one night. The lobby is under construction, which I take as a good sign because this means they are constantly looking for ways to improve their site. The check-in took a little long, but was understandable since the guy in front of me didn't previously have a reservation.... More 

Helpful?
Thank Allison N
h0telteam, Manager at Candlewood Suites - Des Moines, responded to this review

Thank you so much for taking the time to write this review. We really appreciate the feedback and are glad you enjoyed your stay. You will be happy to know that our lobby is back in full function and we hope you stay with us again to see the finished product. Thanks, More 

Minnesota City, Minnesota
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed June 13, 2015 via mobile

We had driven for 8 hours and needed a rest. Our room had quite a stale smell and it never quite cleared. The unattended dog next door barked so much we called management. They appeared at our door and offered us another room, but I was in my pjs and he said the dog's owner was on the way. Hours... More 

Helpful?
Thank Klfbooks
h0telteam, Manager at Candlewood Suites - Des Moines, responded to this review

Thank you for taking the time to write this review. We appreciate any and all feedback and hope you stay with us next time you're in town. More 

Kansas City
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 30, 2015

Stayed one night in March and the room was ok. Although I found a trash can completely stuffed full under the kitchen sink. When I left, I had conjunctivitis (pink eye) in both eyes. Doctor says I could have gotten from a door knob.... Despite this, I decided to give it one more try a month later. This time the... More 

Helpful?
1 Thank Travlgal759
h0telteam, Manager at Candlewood Suites - Des Moines, responded to this review

Thank you for taking the time to write a review for our property as we always appreciate feedback, whether it be positive or constructive. We are in the process of getting new recliners in our hotel. Some of the recliners have been replaced, but not all of them. Thank you for bringing this to our attention. We also appreciate you... More 

Loveland, Colorado
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed February 25, 2015

We used several Candlewood Suites during a recent cross country move. We chose this property chain because they accept pets. We had no issues at any of the properties and will be using them again. This property was close to the interstate and easy to find. There are several restaurants nearby.

Helpful?
1 Thank wna66
h0telteam, Manager at Candlewood Suites - Des Moines, responded to this review

Thanks so much for taking the time to write this review. We really appreciate the comments and hope you stay with us next time. More 

Davenport, Iowa
Level Contributor
117 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed February 22, 2015

Was looking for somewhere to stay, heading West out of town for starting the drive the next morning. One major reason for staying here was they had smoking rooms. We would stay at some of the higher dollar properties, now and then, if they offered smoking rooms even at premium rate, but they don't so that's their loss. We liked... More 

Helpful?
Thank Jay H
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