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Candlewood Suites - Des Moines

2.0 of 5
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7625 Office Plaza Drive North, West Des Moines, IA 50266
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Candlewood Suites - Des Moines
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Ranked #11 of 16 Hotels in West Des Moines
A recent review
4 of 5 stars Reviewed February 25, 2015
wna66 Fort Collins, Colorado
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68 reviews from our community

Traveler rating
    29
    15
    11
    8
    5
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12
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19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kansas City
Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed 3 weeks ago

Stayed one night in March and the room was ok. Although I found a trash can completely stuffed full under the kitchen sink. When I left, I had conjunctivitis (pink eye) in both eyes. Doctor says I could have gotten from a door knob.... Despite this, I decided to give it one more try a month later. This time the... More 

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h0telteam, Manager at Candlewood Suites - Des Moines, responded to this review

Thank you for taking the time to write a review for our property as we always appreciate feedback, whether it be positive or constructive. We are in the process of getting new recliners in our hotel. Some of the recliners have been replaced, but not all of them. Thank you for bringing this to our attention. We also appreciate you... More 

Fort Collins, Colorado
Contributor
13 reviews 13 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 25, 2015

We used several Candlewood Suites during a recent cross country move. We chose this property chain because they accept pets. We had no issues at any of the properties and will be using them again. This property was close to the interstate and easy to find. There are several restaurants nearby.

Was this review helpful? Yes 1
h0telteam, Manager at Candlewood Suites - Des Moines, responded to this review

Thanks so much for taking the time to write this review. We really appreciate the comments and hope you stay with us next time. More 

Davenport, Iowa
Top Contributor
93 reviews 93 reviews
20 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed February 22, 2015

Was looking for somewhere to stay, heading West out of town for starting the drive the next morning. One major reason for staying here was they had smoking rooms. We would stay at some of the higher dollar properties, now and then, if they offered smoking rooms even at premium rate, but they don't so that's their loss. We liked... More 

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Iowa
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 29, 2014

This is truly one of the best hotels in the area. I have stayed there several times and every time staff was accommodating and friendly and the rooms clean. There is no pool or breakfast but rates are reasonable and they have a loan closet to check out appliances, games, DVD's etc. There is also a small pantry store to... More 

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Andover, Minnesota
Top Contributor
98 reviews 98 reviews
24 hotel reviews
64 helpful votes 64 helpful votes
2 of 5 stars Reviewed November 4, 2014

I had high expectations but was sadly disappointed. The room was small and crowded and was more like a room with a fridge microwave and cook top shoved in. IMHO not worth the premium price. Room was also noisy due to proximity to highway.

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Stephanie E, General Manager at Candlewood Suites - Des Moines, responded to this review

I am very sorry that we did not meet your expectations. Please feel free to call me directly to discuss. Thank you for taking the time to share your feedback with us. More 

Grand Rapids, Michigan
Contributor
16 reviews 16 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 24, 2014

The hotel and the room were both very clean. There were extra touches that made it nice like free DVDs and games to borrow. Everything was clean and relatively new, although it didn't feel particularly luxurious. The bed was not very comfortable, but it was fine for a night.

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Stephanie E, General Manager at Candlewood Suites - Des Moines, responded to this review

Thank you for staying with us and we hope to see you again in the future! More 

Belfast, United Kingdom
Top Contributor
179 reviews 179 reviews
81 hotel reviews
157 helpful votes 157 helpful votes
5 of 5 stars Reviewed August 21, 2014 via mobile

A really good Candlewood. Full kitchen, lounge and separate bedroom and bath - all modern and very clean. Bed is a queen so fine if you are alone. Gym good and laundry free. Great value for money if you need a few nights but you make your own bed.

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Stephanie E, General Manager at Candlewood Suites - Des Moines, responded to this review

Thank you for your awesome review! We love feedback especially with such great comments! Hope to see you again in the near future. More 

Iowa
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed August 15, 2014

The hotel is a nice decent place to stay.Great Rooms..FREE Laundry. Full Kitchen. BUT..the reservation that I had made 3 months prior to our arrival REALLY let me down!! I am a wheelchair user and had requested a Roll In Shower..Check in guy says.."Oh I see you requested a Roll In Shower when making your reservation??!!..Sorry those rooms have been... More 

Was this review helpful? Yes 1
Stephanie E, General Manager at Candlewood Suites - Des Moines, responded to this review

I am very sorry that we did not meet your expectations. More 

New Braunfels, Texas
Top Contributor
90 reviews 90 reviews
27 hotel reviews
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed July 18, 2014

We have stayed at a couple of Candlewood Suites before but this one has to take the number one position. The staff was so helpful, friendly and professional. The suite was very spacious and equipped with everything we needed for a relaxing evening after a long drive during the day. The laundry facility was spotless and had plenty of machines... More 

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Stephanie E, General Manager at Candlewood Suites - Des Moines, responded to this review

I am very please to hear that you enjoyed your stay! Thank you for your review and we hope to see you again in the future. More 

Colorado Springs, Colorado
Top Contributor
183 reviews 183 reviews
103 hotel reviews
106 helpful votes 106 helpful votes
5 of 5 stars Reviewed July 16, 2014

This place is just across the border in Dallas County. Location is good for business travelers. There's a Perkins restaurant a short walk away. 2 miles away you can find a Starbucks and a large shopping mall with many upscale restaurants. There is also a Walmart for suntan lotion and other things you forgot. The staff is great. I reserved... More 

Was this review helpful? Yes
Stephanie E, General Manager at Candlewood Suites - Des Moines, responded to this review

I am so happy to hear that you had a great stay. Thank you very much for such a pleasant review and we hope to see you again in the future! More 

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