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Extended Stay America - Des Moines - West Des Moines

2.0 of 5
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2701 Westown Parkway, West Des Moines, IA 50266 (Formerly Studio Plus Deluxe Studios)
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Extended Stay America - Des Moines - West Des Moines
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Ranked #13 of 17 Hotels in West Des Moines
A recent review
3 of 5 stars reviewed 2 weeks ago
Sojournwithme Xenia, Ohio
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68 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Xenia, Ohio
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here one night while passing through on a family trip. Four people in 2 double beds was a bit cozy but the room was clean and quiet, until everybody staying in the hotel started waking up around 5am. No big deal, I think I was the only one who woke up. We stayed in part because it offered free... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Des Moines - West Des Moines, responded to this review

Thank you for taking the time to write a review of your stay. We are happy to hear you enjoyed our clean and quiet rooms. We are sorry you were disappointed in our breakfast offering and apologize for any inconvenience this may have caused you and your family. We appreciate your feedback as we use this to continuously improve the... More 

Temecula, California
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here on business during a trip to West Des Moines. The rooms were clean and comfortable. There is a full kitchen and upon request you are provided with cooking pans , dishes and utensils. The stair way was dirty and smelly . The only reason we know this is because we had to use the stair way due... More 

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Des Moines - West Des Moines, responded to this review

Hi Debbie, Thank you for taking the time to write a review of your stay. I'm glad you enjoyed our clean rooms and friendly staff. I am so sorry the elevator was out of service during your visit. While I tried to get it repaired quickly, I do realize the inconvenience it caused. I will also be monitoring the stairwell... More 

colorado
Level Contributor
81 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed June 21, 2015

having a kitchen after being on the road for 10 days is a plus hy vee grocery near by so easy to pick up supplies Breakfast was Spartan coffee (NO Decaf) apples, oranges, muffin, oatmeal and granola bar I will consider returning

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Des Moines - West Des Moines, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you enjoyed our fully equipped kitchens and had a pleasant stay overall. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

London, United Kingdom
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed May 4, 2015

My wife and I stayed here overnight as we were going to a concert in Clive IA. We had booked this hotel through a Hotwire deal and acknowledged that we would just have to turn up and take what we were given. When we arrived, there was building work going on in the hotel which made the initial impression somewhat... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Des Moines - West Des Moines, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies for the issues that occurred during check-in; however, I am glad to read that they were quickly resolved. I truly appreciate your comments regarding our staff and the great customer service they provided. Thank you again for your review. We look forward to... More 

Omaha, NE
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed April 4, 2015

I was concerned after reading previous reviews but hotel exceeded my expectations. Staff was friendly. Room was clean. Room had all hardwood floors which was different. Hotel located in quiet neighborhood but close to shopping and restaurants. As I understand hotel was recently renovated and no longer allows smoking.

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Des Moines - West Des Moines, responded to this review

Thank you for taking the time to write a review of your stay. I'm pleased to hear you enjoyed our clean rooms and friendly staff. I’m also excited to read that our hotel exceeded your expectations. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. More 

Noida, India
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed March 26, 2015

I stayed at this Hotel last year for a month and the best part I liked was its location. Its very well placed, Valley West Mall and Walgreens were at walking distance. Staff was overall fine. The only sad part which I felt was the breakfast. This should be taken care seriously and there should be some additions to the... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Des Moines - West Des Moines, responded to this review

I want to thank you for taking the time to post a review of our hotel. I am glad that you were pleased with our location and our staff during your visit. Still, I apologize that our grab-and-go breakfast did not meet your expectations. Your comments will be useful as we continue to improve our guest experience. Thank you again... More 

Trego, Wisconsin
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed December 18, 2014

The check in staff was very friendly and helpful. We had a truck and large travel trailer and were able to find an adequate parking place. There was a large grassy area behind the motel to walk the dogs and let them run. The room was clean. No smells in room or hallways. Breakfast food was fresh. My only suggestion... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Des Moines - West Des Moines, responded to this review

Thank you for taking the time to write a review of your stay. I'm glad that you enjoyed our location, that your room was clean and that you enjoyed our free grab-and-go breakfast. Your feedback regarding our breakfast selection will be useful to us as we continually work to improve our hotel. Thank you again for your review. We look... More 

California Desert, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed October 13, 2014

I had made a reservation via Priceline for a studio. When I checked in at 5pm I was offered a non smoking room. The receptionist MEGHAN was not at all professional and rude in talking. We realized that the toilet was a jammed toilet at 7 pm local time and immediately reported this to Meghan. She didn't seem I retested... More 

Was this review helpful? Yes 1
Takoma Park, Maryland
Level Contributor
3 reviews
2 of 5 stars Reviewed August 27, 2014

The hotel was sold out, so maybe they gave me what they had, but it was a smoking floor and a smoking room. The place reeked. I opened the window, but it hardly helped. The room seemed clean, but the hallways and elevators were not. The rate, even supposedly a good rate, was too high for the value received. On... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Des Moines - West Des Moines, responded to this review

Thank you for telling us about your stay. We are sorry to hear that you encountered a smoke odor and that you were not informed of our housekeeping policy. In an effort to keep our rates low, we include housekeeping for our guests staying 8 days or more. We offer additional housekeeping and refresh services for a minimal fee. We... More 

Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 11, 2014

We selected this location because of its proximity to the area we would need to be in so we did not have to navigate through the city to get to the location of a wedding. It was our first stay at an Extended Stay facility and were very happy with the decision.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Des Moines - West Des Moines, responded to this review

Thank you for taking the time to write a review of your stay. I'm glad you enjoyed our convenient location. We are pleased to have provided you with a pleasant stay. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. More 

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