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Extended Stay America - Des Moines - West Des Moines

2.0 of 5
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2701 Westown Parkway, West Des Moines, IA 50266 (Formerly Studio Plus Deluxe Studios)
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Extended Stay America - Des Moines - West Des Moines
Best prices for: 1 room 1 guest
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Ranked #14 of 16 Hotels in West Des Moines
A recent review
3 of 5 stars reviewed 2 weeks ago
David_Cull London, United Kingdom
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65 reviews from our community

Traveler rating
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    12
    6
    11
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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London, United Kingdom
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My wife and I stayed here overnight as we were going to a concert in Clive IA. We had booked this hotel through a Hotwire deal and acknowledged that we would just have to turn up and take what we were given. When we arrived, there was building work going on in the hotel which made the initial impression somewhat... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Des Moines - West Des Moines, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies for the issues that occurred during check-in; however, I am glad to read that they were quickly resolved. I truly appreciate your comments regarding our staff and the great customer service they provided. Thank you again for your review. We look forward to... More 

Omaha, NE
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed April 4, 2015

I was concerned after reading previous reviews but hotel exceeded my expectations. Staff was friendly. Room was clean. Room had all hardwood floors which was different. Hotel located in quiet neighborhood but close to shopping and restaurants. As I understand hotel was recently renovated and no longer allows smoking.

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Des Moines - West Des Moines, responded to this review

Thank you for taking the time to write a review of your stay. I'm pleased to hear you enjoyed our clean rooms and friendly staff. I’m also excited to read that our hotel exceeded your expectations. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. More 

Noida, India
1 review
4 of 5 stars Reviewed March 26, 2015

I stayed at this Hotel last year for a month and the best part I liked was its location. Its very well placed, Valley West Mall and Walgreens were at walking distance. Staff was overall fine. The only sad part which I felt was the breakfast. This should be taken care seriously and there should be some additions to the... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Des Moines - West Des Moines, responded to this review

I want to thank you for taking the time to post a review of our hotel. I am glad that you were pleased with our location and our staff during your visit. Still, I apologize that our grab-and-go breakfast did not meet your expectations. Your comments will be useful as we continue to improve our guest experience. Thank you again... More 

Trego, Wisconsin
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 18, 2014

The check in staff was very friendly and helpful. We had a truck and large travel trailer and were able to find an adequate parking place. There was a large grassy area behind the motel to walk the dogs and let them run. The room was clean. No smells in room or hallways. Breakfast food was fresh. My only suggestion... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Des Moines - West Des Moines, responded to this review

Thank you for taking the time to write a review of your stay. I'm glad that you enjoyed our location, that your room was clean and that you enjoyed our free grab-and-go breakfast. Your feedback regarding our breakfast selection will be useful to us as we continually work to improve our hotel. Thank you again for your review. We look... More 

California Desert, California
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 13, 2014

I had made a reservation via Priceline for a studio. When I checked in at 5pm I was offered a non smoking room. The receptionist MEGHAN was not at all professional and rude in talking. We realized that the toilet was a jammed toilet at 7 pm local time and immediately reported this to Meghan. She didn't seem I retested... More 

Was this review helpful? Yes 1
Takoma Park, Maryland
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed August 27, 2014

The hotel was sold out, so maybe they gave me what they had, but it was a smoking floor and a smoking room. The place reeked. I opened the window, but it hardly helped. The room seemed clean, but the hallways and elevators were not. The rate, even supposedly a good rate, was too high for the value received. On... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Des Moines - West Des Moines, responded to this review

Thank you for telling us about your stay. We are sorry to hear that you encountered a smoke odor and that you were not informed of our housekeeping policy. In an effort to keep our rates low, we include housekeeping for our guests staying 8 days or more. We offer additional housekeeping and refresh services for a minimal fee. We... More 

Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 11, 2014

We selected this location because of its proximity to the area we would need to be in so we did not have to navigate through the city to get to the location of a wedding. It was our first stay at an Extended Stay facility and were very happy with the decision.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Des Moines - West Des Moines, responded to this review

Thank you for taking the time to write a review of your stay. I'm glad you enjoyed our convenient location. We are pleased to have provided you with a pleasant stay. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. More 

IL
Contributor
13 reviews 13 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 29, 2014

If I would have paid prevailing rate for this hotel, I would feel that I had been ripped off. The room was fairly clean. Hallway smelled strange but room free of bad smells. Bed hard and uncomfortable. Staff seemed friendly. Since I didn't stay long term I don't have a full picture of this hotel, but based on comfort, clientele,... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Des Moines - West Des Moines, responded to this review

Thank you for your recent review of your stay. I am pleased to read that your room was clean and that our staff was friendly; however, I regret to read of the odor in the hallway and that your bed was uncomfortable. In response to your feedback, I will be working with my housekeeping staff to review cleanliness standards so... More 

Sturgeon Bay, Wisconsin
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 28, 2014

The front desk staff was pleasant and helpful when they were available. I saw them outside by the pool smoking the majority of the time. Hallways smell terrible, seems as though the windows need to be opened and air the place out. Our room smelled like mildew and we ran the air conditioner with the window open just to be... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Des Moines - West Des Moines, responded to this review

Thank you for your recent review of your stay. We are sorry to hear about the issues you encountered during your stay. In response to your feedback, we will be working with our housekeeping staff to ensure all areas of our hotel are cleaned properly and smell fresh. Still, we are glad that you found our staff to be friendly... More 

Baltimore, Maryland, United States
Contributor
19 reviews 19 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed July 17, 2014

On a cross-country trip, this is the first motel (including ESAs) that fell well below minimum standards for normalcy. The reception people were...not actually in reception half the time we were looking for them. The entire place REEKS of smoke (to such an extent that my dad, a smoker, complained). furniture in room was worn out and - in the... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Des Moines - West Des Moines, responded to this review

Rebecca - Thank you for your recent review of your stay. We are sorry to hear of the issues you encountered during your stay. We will be working with our housekeeping and maintenance staff to improve our room quality and to ensure our rooms are always clean and fresh. Thank you very much for providing us with your feedback. If... More 

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