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All 16 West Des Moines hotels

Extended Stay America - Des Moines - West Des Moines

2.0 of 5 Hotel   |   2701 Westown Parkway, West Des Moines, IA 50266-1441 (Formerly Studio Plus Deluxe Studios)
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58%
Ranked #14 of 16 hotels in West Des Moines
A recent review
3 of 5 stars reviewed 3 days ago
Budget_Hotel_Family IL
  • Overview
  • Reviews (58)
  • Photos (33)
  • Amenities
  • Room tips (13)
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58 people have reviewed this hotel

Traveler rating
    14
    18
    11
    5
    10
See reviews for
14
9
8
20
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
IL
Contributor
11 reviews 11 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

If I would have paid prevailing rate for this hotel, I would feel that I had been ripped off. The room was fairly clean. Hallway smelled strange but room free of bad smells. Bed hard and uncomfortable. Staff seemed friendly. Since I didn't stay long term I don't have a full picture of this hotel, but based on comfort, clientele,... More

Was this review helpful? Yes
Sturgeon Bay, Wisconsin
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

The front desk staff was pleasant and helpful when they were available. I saw them outside by the pool smoking the majority of the time. Hallways smell terrible, seems as though the windows need to be opened and air the place out. Our room smelled like mildew and we ran the air conditioner with the window open just to be... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Des Moines - West Des Moines, responded to this review

Thank you for your recent review of your stay. We are sorry to hear about the issues you encountered during your stay. In response to your feedback, we will be working with our housekeeping staff to ensure all areas of our hotel are cleaned properly and smell fresh. Still, we are glad that you found our staff to be friendly... More

Baltimore, Maryland, United States
Contributor
13 reviews 13 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

On a cross-country trip, this is the first motel (including ESAs) that fell well below minimum standards for normalcy. The reception people were...not actually in reception half the time we were looking for them. The entire place REEKS of smoke (to such an extent that my dad, a smoker, complained). furniture in room was worn out and - in the... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Des Moines - West Des Moines, responded to this review

Rebecca - Thank you for your recent review of your stay. We are sorry to hear of the issues you encountered during your stay. We will be working with our housekeeping and maintenance staff to improve our room quality and to ensure our rooms are always clean and fresh. Thank you very much for providing us with your feedback. If... More

1 review
4 of 5 stars Reviewed 4 weeks ago

Stayed two months and was my second visit. Staff are helpful especially Monica/ Kristi and a maintenance man who turned the mattress without hesitation! Close to nice mall...walking distance! Great places to eat including vegan lunch stop within two blocks. Some updates are planned but overall a safe and pleasant stay!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Des Moines - West Des Moines, responded to this review

Judith - Thank you for taking the time to write a review of your stay. We are glad you enjoyed our location and our great staff, especially Monica and Kristi. We are happy that we provided you with a "home away from home" experience. Thank you again for your review. We look forward to seeing you in the future. More

Saint Louis, Missouri
Top Contributor
99 reviews 99 reviews
25 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed June 15, 2014

The hotel is easy to find. I was checked in very quickly and got the exact room and location that I had asked about, very nice. The hotel is extremely well kept, pretty nice fitness center, Very nice pool area. Spacious rooms. Plenty of variety in shopping within a short drive. I was able to cook and enjoy a couple... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Des Moines - West Des Moines, responded to this review

I appreciate you taking the time to write a review of our hotel. I am glad that you were pleased with your quick check-in, our fitness center and our pool area. As well, it's great to hear that you enjoyed your spacious room, our location and your fully equipped kitchen. I will be sure to share your kind remarks with... More

Minnesota
Contributor
19 reviews 19 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 7, 2014 via mobile

This is my second time staying here for work. The rooms are clean, spacious, modern, and affordable. What more can you ask for! Oh, the free grab and go breakfast is convenient as well. I recommend this hotel for everyone, business traverals and families.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Des Moines - West Des Moines, responded to this review

Thank you for taking the time to write a review of your stay. It’s great to hear that we were able to provide you with a comfortable stay at a great value. I’m so pleased that you enjoyed your clean, spacious room and our grab-and-go breakfast. We look forward to seeing you in the future, should your travels bring you... More

Contributor
11 reviews 11 reviews
6 hotel reviews
197 helpful votes 197 helpful votes
4 of 5 stars Reviewed December 11, 2013

My husband and I stayed there for about a month over the summer and liked it very much. Nice location to restaurants, the mall and grocery store. We definitely liked the kitchen in our room. Lisa at the front desk was nice and always helpful. If we're in the area we will definitely stay again!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Des Moines - West Des Moines, responded to this review

Thank you for taking the time to write a review of your stay. I'm glad that you and your Husband enjoyed our hotel's location, the amenities we had to offer and the service our staff provided. We look forward to seeing you in the future, should your travels bring you back to our area. More

Iowa
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 25, 2013

If not for the very reasonable weekly/monthly rates compared to name-brand extended stay hotels, I would have rated lower. Condition of the room I received was lower than expected based on the sample room shown. TV and microwave were newer but most items in room (furniture, oven, carpet, cabinets, etc) and bath were tired and worn looking. Bathroom drains had... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Des Moines - West Des Moines, responded to this review

Thank you for your recent review of your stay. We are sincerely sorry that we were unable to meet your expectations. In response to your feedback, I am working with staff to improve our housekeeping and maintenance services. As well, please know, we have recently received some upgrades to our hotel and are anticipating more to come in the near... More

Waterloo
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 12, 2013

Stayed here this past weekend for 1 night. I have stayed here in the past when it was Studio Plus. I'm glad that Extended Stay America took over this. When you first walk in to the lobby, you have to walk into the office as there is no front desk, which is kind of unusual. Checking in was easy and... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Des Moines - West Des Moines, responded to this review

Thank you for your recent review of your stay. I am sorry to that you found there to be a slight odor in the hallways and for the level of cleanliness in your room. In response to your feedback, I am working with the housekeeping staff to improve our cleaning procedures moving forward. Thank you very much for providing us... More

1 review
4 of 5 stars Reviewed June 1, 2013 via mobile

This was an ok stay. My biggest upset was the poor bed and the sink in the kitchen took forever to drain. Overall we liked our stay. If you are looking for a descent priced, well located place to stay in Des Moines I would recommend it.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Des Moines - West Des Moines, responded to this review

Thank you for your recent review of your stay. I am sorry to hear of the bed discomfort and the plumbing issue. In response to your feedback, I have requested maintenance to investigate the mattress condition and to address the slow drain. Thank you very much for providing us with your feedback. If you would like to discuss this further,... More

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Additional Information about Extended Stay America - Des Moines - West Des Moines

Address: 2701 Westown Parkway, West Des Moines, IA 50266-1441 (Formerly Studio Plus Deluxe Studios)
Phone Number:
Location: United States > Iowa > West Des Moines
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Des Moines - West Des Moines 2*
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Also Known As:
Studio Plus Des Moines

33 photos of this hotel

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Room/suite (12)
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Bathroom (4)

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Room/suite (4)
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Hotel & grounds (2)
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Other (4)

Amenities

Fitness Center with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Class
Number of rooms
86

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