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All 16 West Des Moines hotels

Valley West Inn

2.5 of 5 Hotel   |   3535 Westown Parkway, West Des Moines, IA 50266
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Ranked #16 of 16 Hotels in West Des Moines
A recent review
3 of 5 stars Reviewed November 3, 2014
Christophe S New York
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71 reviews from our community

Traveler rating
    22
    14
    6
    18
    11
See reviews for
18
9
3
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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WEST BURLINGTON
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

The outside and lobby look amazing...but once you enter the hotel it is very dirty, smells throughout the hotel, my room was filthy...but I guess that's what I get for $60 a night. Scariest part was....you could enter the back by the pool with no key...that screams unsafe.

Was this review helpful? Yes 1
Dallas J, General Manager at Valley West Inn, responded to this review

Thank you for taking the time to give us your feedback. I appreciate you bringing the back entrance key issue to our attention, we did have a lock stop working properly and have made the corrections to it so that a guest room key is required for entry again. I am sorry to hear of the cleanliness concerns and we... More 

New York
Contributor
11 reviews 11 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 3, 2014

I recently stayed here for a few days and found it to have a good price/quality ratio. The rooms can be booked at 70 dollars a night and are large with a desk, TV, fridge and decent sized bathroom. The location is great, since Valley West Mall is a 5 minute walk and if you don't have a car, the... More 

Was this review helpful? Yes
Dallas J, General Manager at Valley West Inn, responded to this review

Thank you for your feedback. I am happy to hear that you found out price to quality ration good. Thank you for providing us with some of the areas that we can improve on as well, without this information it is difficult for us to improve our operation. More 

Hickory, North Carolina
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 5, 2014

We were on a 12 day road trip. The hotel we were to stay in was overbooked and they moved us to this dump. Room was nasty and stunk!! The air unit was very loud. This was on the bottom of our 'Best Hotels' list! Would not recommend!

Was this review helpful? Yes 1
Dallas J, General Manager at Valley West Inn, responded to this review

Thank you for taking the time to give us your feedback. I am sorry to hear that the hotel you originally booked oversold and had to relocate you. We take pride in providing a clean hotel and will use your comments to ensure we are providing clean rooms. Thank you again for your feedback. More 

Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 31, 2014

We walked into this hotel and were greeted by two employees smoking on the lobby couch. They were friendly, but it was unprofessional. The carpet in our room was damp, we can only hope it was because it had been recently shampooed. The desk chair and recliner were stained with years of grime, there was a hole in the bathroom... More 

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Dallas J, General Manager at Valley West Inn, responded to this review

Thank you for taking the time to give us your feedback. We have used your comments to ensure that our staff is trained better and more capable of servicing our hotel. In regards to employees smoking on the lobby couch I can assure you that will be investigated as we do not allow smoking in the building by employees or... More 

Cersco
Contributor
15 reviews 15 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 25, 2014

I have stayed at this location on and off for 30 years, but I am sad to report it's dying a slow death. The whole place especially the back part is run down. My room was OK and I think clean but the sheets were old and stained which creeped me out. Old style TV. Hotel has a great location... More 

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Dallas J, General Manager at Valley West Inn, responded to this review

Thank you for taking the time to give us your feedback. I am happy to hear from a long time guest. We are currently working on some plans to improve the hotel and bring it back to life. Thank you again for your time. More 

Nebraska City, Nebraska
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed August 24, 2014

This is an older hotel but very clean and it looks like they are working hard to keep up the property. Check In clerk and morning clerk very helpful and cheerful. It was a bit hard to find. A bit off the main street, did not see the sign and had to back track a couple of times. Please be... More 

Was this review helpful? Yes
Dallas J, General Manager at Valley West Inn, responded to this review

Thank you for your recent visit. I am happy to hear you found out hotel clean and staff helpful and cheerful. We are working hard to find ways to improve our hotel as well. Thank you again for taking the time to give your feedback. More 

1 review
1 of 5 stars Reviewed August 12, 2014 via mobile

We stayed overnight and the room was dirty and the maintenance issues alone should have kept them from renting room 202. The toilet would not flush, the hand washing sink had a bucket under the pipes 1/2 full, the bed was 1/2 way off the frame, the shower would not turn on with out pulling hard on the spout then... More 

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Dallas J, General Manager at Valley West Inn, responded to this review

Thank you for taking the time to provide us with feedback from your stay. We take pride in offering a clean and friendly hotel at an affordable price. When we fail to meet those expectations it is unacceptable and we will use your feedback to review with the staff on what our expectations are. I am truly sorry to hear... More 

Northwood, Iowa
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed August 6, 2014

A group of 12 stayed overnight at the Valley West Inn while in the area visiting wineries. The rooms are large and clean. Free internet service is always nice! There is an elevator to the second and third floors but one still needs to climb a few steps to the hallway where the rooms are located. There was no place... More 

Was this review helpful? Yes 1
Dallas J, General Manager at Valley West Inn, responded to this review

Thank you for taking the time to give us your feedback. I am happy to hear you enjoyed the free internet and found our hotel clean. Our unique design does offer some complications in certain areas that require stairs in the front of our building. Thank you again for providing your feedback and we hope to see you again. More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 31, 2014

Make sure you request a remodeled room. They will place you in an older, mildew smelling room if you are not knowledgeable of the Inn. I requested a roll away bed and was told they would have to find one....makes me think they went to the basement and were going ro dust me off an old cot, I'll pass! After... More 

Was this review helpful? Yes 2
Dallas J, General Manager at Valley West Inn, responded to this review

Thank you for taking the time to give your feedback. Unfortunately not all of our rooms have been renovated yet and some of our rooms are outdated. I apologize for the confusion on the rollaway, as our property is unique and divided into different buildings we try to keep items that we have limited amounts of such as rollaway's in... More 

Gladstone, Illinois
1 review
4 of 5 stars Reviewed July 9, 2014

The room I had was nice. It was missing a glass in the bathroom. The mirror over the desk was laying on the bed when I entered the room. I had to lean it against the wall. The location was great, close to the mall and two nice restaurants in walking distance.

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
Dallas J, General Manager at Valley West Inn, responded to this review

Thank you for taking the time to provide us with your feedback. I am sorry to hear about the mirror on the bed as that is something we should have had repaired prior to you receiving the room. I am happy to hear that despite of that you found our room nice and location great. Thank you again for your... More 

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Additional Information about Valley West Inn

Address: 3535 Westown Parkway, West Des Moines, IA 50266
Phone Number:
Location: United States > Iowa > West Des Moines
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Valley West Inn 2.5*
Number of rooms: 142
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Also Known As:
Valley West Hotel West Des Moines

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