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Valley West Inn

2.5 of 5
Hotel website
3535 Westown Parkway, West Des Moines, IA 50266
Valley West Inn
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Ranked #16 of 16 Hotels in West Des Moines
A recent review
5 of 5 stars reviewed 2 days ago
Stephanie M West des
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78 reviews from our community

Traveler rating
    26
    14
    7
    19
    12
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18
9
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18
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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    (22)
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West des
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I have been traveling and living I hotels for 6 months and The Valley West Inn is my very favorite place. The big old building get has an old fashioned spooky charm yet is clean and has every comfort you need. The front desk staff are very friendly and accommodating, housekeepers are very sweet and it's all around great homey... More 

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Lincoln, Nebraska
1 review
5 of 5 stars Reviewed March 9, 2015

I recently stayed at Valley West Inn with a few friends. The desk clerk, Julie, was very pleasent and helpful. We stayed in the Clint Eastwood room. The room was spacious, clean, and had everything we needed including a kitchen table. Amazing experience. Thank you.

Was this review helpful? Yes
Dallas J, General Manager at Valley West Inn, responded to this review

Elizabeth, Thank you for taking the time to give your feedback. I am very pleased to here that you enjoyed your visit and that Julie was pleasant and helpful. More 

Fort Collins, Colorado
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed March 1, 2015

Great place for the money. We got a room with two comfortable beds and slept well . The place could use a bit on a remodel but for the price you will not find any hotel with this much to offer. Nice quite , well built hotel and just a bit off of I-80 in west Des Moine.

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Dallas J, General Manager at Valley West Inn, responded to this review

Thank you for taking the time to give your feedback. I am happy to hear that you found the beds comfortable and enjoyed our amenities. We are currently working on making some updates to some of our room types as well as updating some of the hallways. I hope the next time you are in the area you will visit... More 

2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 27, 2015

Staying five nights. First day, no housekeeping service. Stopped by morning of second day at front desk to complain and was told specific note made to clean the room. No housekeeping on second day also. Had to go the front desk after returning that night to deliver trash and pick up toilet paper and towels. Wifi also inconsistent. We'll see... More 

Was this review helpful? Yes 1
Dallas J, General Manager at Valley West Inn, responded to this review

Bud, Thank you for taking the time to give your feedback. I apologize for the issues you experienced with housekeeping. I hope that we were able to leave you with a better experience during the remaining portion of your stay. More 

1 review
2 of 5 stars Reviewed January 18, 2015

The lobby was nice. The girl at the front desk seemed like she didn't really want to be at work. When I called to make the reservation, I had requested to have 2 rooms that were right next to each other and I was told that that would be feasible. When I checked in however I was given rooms 214... More 

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Dallas J, General Manager at Valley West Inn, responded to this review

Crystal H, Thank you for taking the time to provide your feedback on your recent visit. I apologize for the issues you experienced at our property and we will use your comments to better our operation and training efforts. In regards to the request for rooms right next to each other, we do our best to meet any requests that... More 

1 review
5 of 5 stars Reviewed January 16, 2015

The Staffing r awesome to take care of everything I need and want my room is clean every week this is a great place to stay for a long term they are very helpful give me clean towels whenever I want them they are very very friendly I rate this place a 5 star rating

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Dallas J, General Manager at Valley West Inn, responded to this review

Thank you for taking the time to give us your comments. I am happy to hear that you have been enjoying your stay with us and that our staff has been taking good care of you. More 

1 review
5 of 5 stars Reviewed January 16, 2015

My family and I stayed at this hotel on our trip to visit family in the area. I was immediately impressed when I walked into the lobby. It felt very welcoming/clean and the staff was extremely helpful from the moment we arrived and throughout our stay. We were close to shopping and nice restaurants. The rooms were clean and roomy.... More 

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Dallas J, General Manager at Valley West Inn, responded to this review

Thank you for taking the time to give your feedback. I am happy to hear that you found our rooms clean and our staff helpful and friendly. We hope to see you again soon. More 

WEST BURLINGTON
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 4, 2014 via mobile

The outside and lobby look amazing...but once you enter the hotel it is very dirty, smells throughout the hotel, my room was filthy...but I guess that's what I get for $60 a night. Scariest part was....you could enter the back by the pool with no key...that screams unsafe.

Was this review helpful? Yes 3
Dallas J, General Manager at Valley West Inn, responded to this review

Thank you for taking the time to give us your feedback. I appreciate you bringing the back entrance key issue to our attention, we did have a lock stop working properly and have made the corrections to it so that a guest room key is required for entry again. I am sorry to hear of the cleanliness concerns and we... More 

New York
Contributor
17 reviews 17 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 3, 2014

I recently stayed here for a few days and found it to have a good price/quality ratio. The rooms can be booked at 70 dollars a night and are large with a desk, TV, fridge and decent sized bathroom. The location is great, since Valley West Mall is a 5 minute walk and if you don't have a car, the... More 

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Dallas J, General Manager at Valley West Inn, responded to this review

Thank you for your feedback. I am happy to hear that you found out price to quality ration good. Thank you for providing us with some of the areas that we can improve on as well, without this information it is difficult for us to improve our operation. More 

Hickory, North Carolina
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 5, 2014

We were on a 12 day road trip. The hotel we were to stay in was overbooked and they moved us to this dump. Room was nasty and stunk!! The air unit was very loud. This was on the bottom of our 'Best Hotels' list! Would not recommend!

Was this review helpful? Yes 2
Dallas J, General Manager at Valley West Inn, responded to this review

Thank you for taking the time to give us your feedback. I am sorry to hear that the hotel you originally booked oversold and had to relocate you. We take pride in providing a clean hotel and will use your comments to ensure we are providing clean rooms. Thank you again for your feedback. More 

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