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2.5 of 5 Hotel   |   3535 Westown Parkway, West Des Moines, IA 50266
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Valley West Inn
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Ranked #16 of 16 Hotels in West Des Moines
A recent review
5 of 5 stars Reviewed January 16, 2015
James H
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74 reviews from our community

Traveler rating
    24
    14
    6
    19
    11
See reviews for
18
9
3
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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    (19)
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    (34)
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1 review
2 of 5 stars Reviewed January 18, 2015 via mobile

The lobby was nice. The girl at the front desk seemed like she didn't really want to be at work. When I called to make the reservation, I had requested to have 2 rooms that were right next to each other and I was told that that would be feasible. When I checked in however I was given rooms 214... More 

Was this review helpful? Yes
Dallas J, General Manager at Valley West Inn, responded to this review

Crystal H, Thank you for taking the time to provide your feedback on your recent visit. I apologize for the issues you experienced at our property and we will use your comments to better our operation and training efforts. In regards to the request for rooms right next to each other, we do our best to meet any requests that... More 

1 review
5 of 5 stars Reviewed January 16, 2015

The Staffing r awesome to take care of everything I need and want my room is clean every week this is a great place to stay for a long term they are very helpful give me clean towels whenever I want them they are very very friendly I rate this place a 5 star rating

Was this review helpful? Yes
Dallas J, General Manager at Valley West Inn, responded to this review

Thank you for taking the time to give us your comments. I am happy to hear that you have been enjoying your stay with us and that our staff has been taking good care of you. More 

1 review
5 of 5 stars Reviewed January 16, 2015 via mobile

My family and I stayed at this hotel on our trip to visit family in the area. I was immediately impressed when I walked into the lobby. It felt very welcoming/clean and the staff was extremely helpful from the moment we arrived and throughout our stay. We were close to shopping and nice restaurants. The rooms were clean and roomy.... More 

Was this review helpful? Yes
Dallas J, General Manager at Valley West Inn, responded to this review

Thank you for taking the time to give your feedback. I am happy to hear that you found our rooms clean and our staff helpful and friendly. We hope to see you again soon. More 

WEST BURLINGTON
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 4, 2014

The outside and lobby look amazing...but once you enter the hotel it is very dirty, smells throughout the hotel, my room was filthy...but I guess that's what I get for $60 a night. Scariest part was....you could enter the back by the pool with no key...that screams unsafe.

Was this review helpful? Yes 2
Dallas J, General Manager at Valley West Inn, responded to this review

Thank you for taking the time to give us your feedback. I appreciate you bringing the back entrance key issue to our attention, we did have a lock stop working properly and have made the corrections to it so that a guest room key is required for entry again. I am sorry to hear of the cleanliness concerns and we... More 

New York
Contributor
13 reviews 13 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 3, 2014

I recently stayed here for a few days and found it to have a good price/quality ratio. The rooms can be booked at 70 dollars a night and are large with a desk, TV, fridge and decent sized bathroom. The location is great, since Valley West Mall is a 5 minute walk and if you don't have a car, the... More 

Was this review helpful? Yes
Dallas J, General Manager at Valley West Inn, responded to this review

Thank you for your feedback. I am happy to hear that you found out price to quality ration good. Thank you for providing us with some of the areas that we can improve on as well, without this information it is difficult for us to improve our operation. More 

Hickory, North Carolina
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 5, 2014

We were on a 12 day road trip. The hotel we were to stay in was overbooked and they moved us to this dump. Room was nasty and stunk!! The air unit was very loud. This was on the bottom of our 'Best Hotels' list! Would not recommend!

Was this review helpful? Yes 1
Dallas J, General Manager at Valley West Inn, responded to this review

Thank you for taking the time to give us your feedback. I am sorry to hear that the hotel you originally booked oversold and had to relocate you. We take pride in providing a clean hotel and will use your comments to ensure we are providing clean rooms. Thank you again for your feedback. More 

Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 31, 2014

We walked into this hotel and were greeted by two employees smoking on the lobby couch. They were friendly, but it was unprofessional. The carpet in our room was damp, we can only hope it was because it had been recently shampooed. The desk chair and recliner were stained with years of grime, there was a hole in the bathroom... More 

Was this review helpful? Yes
Dallas J, General Manager at Valley West Inn, responded to this review

Thank you for taking the time to give us your feedback. We have used your comments to ensure that our staff is trained better and more capable of servicing our hotel. In regards to employees smoking on the lobby couch I can assure you that will be investigated as we do not allow smoking in the building by employees or... More 

Cersco
Contributor
19 reviews 19 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 25, 2014

I have stayed at this location on and off for 30 years, but I am sad to report it's dying a slow death. The whole place especially the back part is run down. My room was OK and I think clean but the sheets were old and stained which creeped me out. Old style TV. Hotel has a great location... More 

Was this review helpful? Yes
Dallas J, General Manager at Valley West Inn, responded to this review

Thank you for taking the time to give us your feedback. I am happy to hear from a long time guest. We are currently working on some plans to improve the hotel and bring it back to life. Thank you again for your time. More 

Nebraska City, Nebraska
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed August 24, 2014

This is an older hotel but very clean and it looks like they are working hard to keep up the property. Check In clerk and morning clerk very helpful and cheerful. It was a bit hard to find. A bit off the main street, did not see the sign and had to back track a couple of times. Please be... More 

Was this review helpful? Yes
Dallas J, General Manager at Valley West Inn, responded to this review

Thank you for your recent visit. I am happy to hear you found out hotel clean and staff helpful and cheerful. We are working hard to find ways to improve our hotel as well. Thank you again for taking the time to give your feedback. More 

1 review
1 of 5 stars Reviewed August 12, 2014 via mobile

We stayed overnight and the room was dirty and the maintenance issues alone should have kept them from renting room 202. The toilet would not flush, the hand washing sink had a bucket under the pipes 1/2 full, the bed was 1/2 way off the frame, the shower would not turn on with out pulling hard on the spout then... More 

Was this review helpful? Yes
Dallas J, General Manager at Valley West Inn, responded to this review

Thank you for taking the time to provide us with feedback from your stay. We take pride in offering a clean and friendly hotel at an affordable price. When we fail to meet those expectations it is unacceptable and we will use your feedback to review with the staff on what our expectations are. I am truly sorry to hear... More 

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Additional Information about Valley West Inn

Address: 3535 Westown Parkway, West Des Moines, IA 50266
Phone Number:
Location: United States > Iowa > West Des Moines
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Valley West Inn 2.5*
Number of rooms: 142
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Also Known As:
Valley West Hotel West Des Moines

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