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All 16 West Des Moines hotels

Sheraton West Des Moines Hotel

3.5 of 5 Hotel   |   1800 50th Street, West Des Moines, IA 50266
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Ranked #12 of 16 hotels in West Des Moines
A recent review
3 of 5 stars reviewed 1 week ago
Crazyh0rse67 Baltimore, Maryland
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  • Reviews (202)
  • Photos (13)
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202 people have reviewed this hotel

Traveler rating
    51
    70
    56
    11
    14
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
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English first
Baltimore, Maryland
Contributor
12 reviews 12 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

Good Points: Nice design for a business hotel with a large courtyard with a waterfall, restaurant and bar. Rooms are of good size and have a separate seating area with a sofa and desk. Rooms had nice, quiet AC. Nice location if you are doing business in West DesMoines. Right off of 235. Breakfast is very good and they get... More

Was this review helpful? Yes
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for the review of your recent stay. We appreciate the feedback and are glad you enjoyed the location and amenities. We hope to see you again when you return to Des Moines. More

Senior Contributor
30 reviews 30 reviews
19 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at the Sheraton for two weeks in May-June of 2013. As an SPG Platinum, I received an upgrade to a suite on a preferred guest hotel. Most suites enter into a small living area with a door separating it from the bedroom and bathroom. The hotel itself has a very old layout with the soaring atrium in the... More

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Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for your review and specific mentions about enjoying the Sheraton Club and service levels of the staff! We appreciate the feedback and hope to see you again during your next visit to Des Moines. More

Iowa City, Iowa
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

My daughter and I stayed here for six days during the National track meet, so we got to experience everything to do with this hotel. First, it is a good-looking and well-kept hotel, inside and outside. There is a cool waterfall inside. We stayed in a two room suite, and it was a TRUE two-room suite with spacious rooms and... More

Was this review helpful? Yes
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Dear Mickey Z, Thank you for the review of your stay with us. We do appreciate all the feedback and comments you mentioned. We will make sure to share both the pros and cons with our team! Thank you again for choosing Sheraton! More

Senior Contributor
28 reviews 28 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Not sure what I can say positive about this hotel chain other than its convenience to the highway. I was not aware of Gold members privileges were lowered to the point of it not being worth the trouble of booking here or at any other Sheraton hotel. Very disappointed with the lack of training that the staff was given when... More

Was this review helpful? Yes
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for the review of your recent stay with us. The Gold SPG travel benefit program is something that is set up at the corporate level. I apologize if it does not meet your expectations. We do appreciate the feedback and I will share with our corporate liaison. More

Usa, Japan
Top Contributor
50 reviews 50 reviews
19 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hotel looks very nice, check-in process very easy and quick, staff very friendly. The breakfast choice was quite disappointing, which came as a surprise. I would return here but would look at other places around this area as well.

Was this review helpful? Yes
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for your recent review of the hotel. We appreciate the feedback on the staff and check in process. I do apologize that you did not enjoy our breakfast offerings. I will make sure that feedback gets to the culinary team so that we can become better. Thank you again for choosing Sheraton for your Des Moines travel needs. More

Dubuque, Iowa
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed July 12, 2014

I am always excited to stay at a Starwood property , but this was not the case at the West Des Moines Sheraton . I like Sheratons because you can count on a "Sweet Sleeper Bed" . I really don't thinkthis was the case at this hotel . You know they say you can judge a book by it's cover... More

Was this review helpful? Yes
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Dear JohnL, Thank you for your review. It appears that we could have done much better during your stay. I apologize that the stay did not exceed your expectations. We are nearing a full renovation of the facility and we would invite for you to come back and experience the hotel once completed. Thank you again for the feedback and... More

Colorado Springs, Colorado
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 8, 2014

Our family has stayed here a few times while traveling. We feel it's worth paying ten to twenty more than the average hotel because the beds/bedding are so comfy after ten hours on the road. The kids think the lobby/glass elevator is so cool and they get so excited to stay here because it's "fancy" to them. Drawbacks: Sheraton still... More

Was this review helpful? Yes 2
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Dear jreid8420, Thank you for your review of your recent stay! I am glad you enjoyed your stay and yes, those Sheraton Sweet Sleeper beds are pretty great! It was nice to hear you were able to visit some of the local restaurants as well, the Mexican restaurant by the hotel is definitely one of the most popular in the... More

Phoenix, Arizona, United States
Top Contributor
112 reviews 112 reviews
16 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed June 27, 2014

This 10-story atrium-style hotel was built a while ago (70's - 80's?), and that fact brought with it a lot of baggage. On the plus side, the walls were more soundproof than most modern 4-story hotels. The atrium construction means that there really aren't any hallways, so the sounds of people in the hallway and slamming doors were absent. Also,... More

Was this review helpful? Yes 2
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We appreciate all the comments and hope to see you again soon! More

Boston, Massachusetts
Top Contributor
185 reviews 185 reviews
128 hotel reviews
165 helpful votes 165 helpful votes
1 of 5 stars Reviewed June 23, 2014

The guy at check-in was fairly nice, thought he was night auditor but based on it being a different guy the next morning very early, he must have been 2nd shift. Hotel is isolated and unattractive. Rooms are unusual, what they call a suite is not a suite, just an oversized room. Next morning was trying to get assistance from... More

Was this review helpful? Yes 1
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I can assure you the interaction you experienced... More

Illinois
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 18, 2014

Stayed for two nights as part of a group. Booked two rooms myself and none of the groups rooms were even close or on the same floor. Pool small and loud, breakfast buffet not very good. Not a lot of space to hang out in lobby and had security telling us we could only sit there if we bought drinks... More

Was this review helpful? Yes
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Dear cbanker17, Thank you for the review of your recent stay. We appreciate the feedback. More

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Additional Information about Sheraton West Des Moines Hotel

Address: 1800 50th Street, West Des Moines, IA 50266
Phone Number:
Location: United States > Iowa > West Des Moines
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton West Des Moines Hotel 3.5*
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Also Known As:
Sheraton West Des Moines
West Des Moines Sheraton

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Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
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Official Description (provided by the hotel)
Located in the heart of West Des Moines, the Sheraton West Des Moines Hotel is ideally situated for business, weekend getaways, or an extended vacation. ... more   less 
Number of rooms
285

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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