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Sheraton West Des Moines Hotel

3.5 of 5 1800 50th Street, West Des Moines, IA 50266
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Sheraton West Des Moines Hotel
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Sheraton West Des Moines Hotel
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222 reviews from our community

Traveler rating
    53
    73
    62
    18
    16
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58
30
16
83
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
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Burlington, Iowa, United States
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 3 weeks ago

Although a clean andl maintained hotel with wonderful employees like most other hotels I have stayed in, I give it a low rating because they claim to have a breakfast at $14.95 extra cost per person, claim to have internet at an additional cost of $15 per day and claim to be pet friendly at $50 a day per pet... More 

Was this review helpful? Yes
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for your review and comments about the hotel and team members. We do offer both complimentary and additional cost amenities for our guests and always try to be up front if there are any additional costs both on our website and while on property. More 

Cincinnati, Ohio
Top Contributor
114 reviews 114 reviews
27 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We booked this 3 1/2 star hotel though Hotwire for $74/night which was a great rate. The room was clean though small and in need of updating. The beds were only full-size and not queen-size that you typically find in hotels. We were travelling with our family so were crowded. There is a $10/day charge for internet. In general this... More 

Was this review helpful? Yes
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for the review of your recent stay with us. We appreciate the feedback and comments about the hotel and cleanliness. More 

Street, Maryland
Contributor
13 reviews 13 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 17, 2014

The rooms and public areas are clean and well maintained. As others have stated, this hotel could use a little updating. With that said, the prices they charge are a good value with what you get. The front desk was very helpful and polite. The shuttle van driver was very nice. I arrived late and he took me to a... More 

Was this review helpful? Yes 1
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for the great review! We appreciate the feedback on the hotel and team members and hope to see you again when you return to Des Moines! More 

Olney, Maryland
Top Contributor
265 reviews 265 reviews
52 hotel reviews
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed November 3, 2014

First, I'll get this little chip off my shoulder. I don't get atrium hotels. The center space is mostly useless, except for producing a lot of needless noise when it is busy. On this particular night, when I checked in late, it was...because of some kind of convention. The check-in desk kept me waiting, which i didn't appreciate. But after... More 

Was this review helpful? Yes
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for the review of your recent stay. We appreciate the feedback on the team members and facilities. I am glad you noted the cleanliness and staff friendliness. I apologize as it sounds like the bar might have been very busy when you arrived- sorry we were not able to accommodate your culinary needs. Thank you again for the... More 

Scottsdale, Arizona
Senior Contributor
30 reviews 30 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 2, 2014

I stayed at the Sheraton West Des Moines 5 times over a 12 month period while traveling on business. My accommodations were pleasant, but what made my stay exceptional was the staff at this hotel. Everyone from the shuttle drivers (who took me to and from the airport, and to and from work each day), to the concierge level staff,... More 

Was this review helpful? Yes 1
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thanks for the great review of your stay! We appreciate the feedback and are glad you enjoyed the facilities and the guest service team! We hope the next time your travels bring you to Des Moines we can host your stay again! Safe travels! More 

1 review
2 of 5 stars Reviewed October 28, 2014

I recently stayed at the Sheraton for 2 consecutive weekends. After my first trip I noticed once I was back at home on Monday, that I had 3 itchy bug bites. Didn't really think anything of it, maybe a mosquito was in my room. after some thinking about the mosquito explanation for a while it seemed kind of unlikely seeing... More 

Was this review helpful? Yes
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for your review of your recent stays with us. We appreciate the feedback and of course take any concerns about bed bugs very seriously. A clean, comfortable and safe stay is always a top concern. As you know, we had both rooms inspected and found no evidence of any bugs (with the exception of one lady bug). Thank... More 

Rosemount, Minnesota
Top Contributor
94 reviews 94 reviews
23 hotel reviews
201 helpful votes 201 helpful votes
2 of 5 stars Reviewed October 27, 2014

I was disappointed with the Sheraton in our October overnight stay. First the disappointments. We booked this hotel last minute on a roadtrip down to Kansas City. We arrived at the front disk around 10:30PM and asked for a their best rate. They told me the walk-up rate was $179. I informed them they had a rate on the SPG... More 

Was this review helpful? Yes 1
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for your recent review. We do appreciate the feedback. I was glad to see you enjoyed the room and found the hotel to be very clean and appreciate you noting that. I do apologize about the frustrations about making your reservations- specifically when using reward stays. Those reservations are required to be made via SPG specifically and cannot... More 

Eau Claire, Wisconsin
1 review
3 of 5 stars Reviewed October 22, 2014

I stayed there in late August when I brought my daughter to college. Friendly staff and decent facility, but hard to see beyond the filthy carpet. My recent priceline offer was accepted and I will be staying there in early November and am crossing my fingers the carpets will have been replaced by then. My husband is much fussier than... More 

Was this review helpful? Yes
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for your review about your recent stay with us. We sincerely appreciate the feedback! We are hoping for new carpet soon as well. It is in the plans. More 

Omaha
Contributor
20 reviews 20 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed October 21, 2014

I stayed at this hotel for 6 nights for a conference. Several issues occurred during my stay. When I checked into my room there was a empty can of dog food inside my room that housekeeping had neglected to pick up. I put the can outside my door and ordered room service, in which the food was very good. I... More 

Was this review helpful? Yes
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thanks for the review regarding your recent stay with us. We appreciate both the good comments and those in which we can do better. All have been shared with the team in order to try and improve upon the guest experience. Thank you again for the feedback. More 

Chappaqua, New York
Contributor
11 reviews 11 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 20, 2014

Recently stayed in 2 Sheratons on a midwest swing. The other, in Sioux Falls, SD was infinitely superior. This hotel is sorely in need of a renovation both to the lobby area, dining area, etc. The SF version was built similarly, center location with hotels in a square facing the outside. Somehow, the feel at the Des Moines version is... More 

Was this review helpful? Yes
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thanks for the review of your recent stay with us. We appreciate the feedback. We actually operate the Sioux Falls Sheraton as well, they just finished with their renovation and ours is coming very soon. We hope you can visit us again soon to see the changes. More 

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Additional Information about Sheraton West Des Moines Hotel

Address: 1800 50th Street, West Des Moines, IA 50266
Phone Number:
Location: United States > Iowa > West Des Moines
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton West Des Moines Hotel 3.5*
Number of rooms: 285
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Also Known As:
Sheraton West Des Moines
West Des Moines Sheraton

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