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All 16 West Des Moines hotels

Sheraton West Des Moines Hotel

3.5 of 5 Hotel   |   1800 50th Street, West Des Moines, IA 50266
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61%
Ranked #12 of 16 hotels in West Des Moines
A recent review
3 of 5 stars reviewed 1 week ago
Chris D Evergreen, Colorado
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206 people have reviewed this hotel

Traveler rating
    51
    70
    57
    12
    16
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52
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76
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
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English first
Lakeville, Minnesota
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 of 5 stars Reviewed 3 days ago NEW

I stayed here because of business reasons. When I checked in I asked about laundry and she said it was $2 to wash and $2 to dry plus the $1.50 for laundry soap. When I asked about Wifi she said that anything over the third floor that you have to pay $9.99 to use their Wifi. Plus if you wanted... More

Was this review helpful? Yes
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for your review. I apologize that the stay was not as you expected. We do offer complimentary WIFI in the lobby, but there is a charge inside the guest rooms, although it does allow you to connect up to 3 devices for one fee. Even if a room is pre-paid, hotels will pre-authorize a credit card for possible... More

2 reviews
2 of 5 stars Reviewed 3 days ago NEW

Check-in clerk was new but apathetic and pretty low-energy. What I couldn't tolerate is the grimy, stained, worn out carpet throughout. I was on the sixth floor, and the hallway carpets were filthy. My room was clean, with newer carpet, but there was an unpleasant air-freshener odor. Bed was average, shower drain extremely slow. Is this really a Sheraton? I... More

Was this review helpful? Yes
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for your review and feedback. I apologize that your stay was less than anticipated. We will most surely utilize your comments to try and improve upon the service offering. I hope you might be able to visit us again in the future to experience a stay more indicative of our offerings. More

Arlington Heights, Illinois
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago NEW

My family stayed at this hotel last week and while clean, there were some issues regarding this hotel. The most serious problem was when we came back to our rooms after being gone all day, my room and my mothers room doors were open. When called the front desk and told them about this, they said they would call us... More

Was this review helpful? Yes 1
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Dear JeffK, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More

Evergreen, Colorado
Contributor
11 reviews 11 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We stay in West Des Moines every year on a trip to the North Woods. This is one of the few hotels that takes pets and thus our selection is limited. The Sheraton is a good location near the highway and good restaurants. The hotel itself is definitely starting to show its age and needs to be updated. The rooms... More

Was this review helpful? Yes
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thanks for your review. We are glad you enjoyed your stay with us and found the location to work out well. We are, indeed, a pet friendly hotel and are glad you enjoyed having your four legged family members stay with you. More

Baltimore, Maryland
Contributor
12 reviews 12 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Good Points: Nice design for a business hotel with a large courtyard with a waterfall, restaurant and bar. Rooms are of good size and have a separate seating area with a sofa and desk. Rooms had nice, quiet AC. Nice location if you are doing business in West DesMoines. Right off of 235. Breakfast is very good and they get... More

Was this review helpful? Yes
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for the review of your recent stay. We appreciate the feedback and are glad you enjoyed the location and amenities. We hope to see you again when you return to Des Moines. More

Senior Contributor
30 reviews 30 reviews
19 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed at the Sheraton for two weeks in May-June of 2013. As an SPG Platinum, I received an upgrade to a suite on a preferred guest hotel. Most suites enter into a small living area with a door separating it from the bedroom and bathroom. The hotel itself has a very old layout with the soaring atrium in the... More

Was this review helpful? Yes
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for your review and specific mentions about enjoying the Sheraton Club and service levels of the staff! We appreciate the feedback and hope to see you again during your next visit to Des Moines. More

Iowa City, Iowa
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

My daughter and I stayed here for six days during the National track meet, so we got to experience everything to do with this hotel. First, it is a good-looking and well-kept hotel, inside and outside. There is a cool waterfall inside. We stayed in a two room suite, and it was a TRUE two-room suite with spacious rooms and... More

Was this review helpful? Yes
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Dear Mickey Z, Thank you for the review of your stay with us. We do appreciate all the feedback and comments you mentioned. We will make sure to share both the pros and cons with our team! Thank you again for choosing Sheraton! More

Senior Contributor
28 reviews 28 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Not sure what I can say positive about this hotel chain other than its convenience to the highway. I was not aware of Gold members privileges were lowered to the point of it not being worth the trouble of booking here or at any other Sheraton hotel. Very disappointed with the lack of training that the staff was given when... More

Was this review helpful? Yes
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for the review of your recent stay with us. The Gold SPG travel benefit program is something that is set up at the corporate level. I apologize if it does not meet your expectations. We do appreciate the feedback and I will share with our corporate liaison. More

Usa, Japan
Top Contributor
51 reviews 51 reviews
19 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Hotel looks very nice, check-in process very easy and quick, staff very friendly. The breakfast choice was quite disappointing, which came as a surprise. I would return here but would look at other places around this area as well.

Was this review helpful? Yes
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for your recent review of the hotel. We appreciate the feedback on the staff and check in process. I do apologize that you did not enjoy our breakfast offerings. I will make sure that feedback gets to the culinary team so that we can become better. Thank you again for choosing Sheraton for your Des Moines travel needs. More

Dubuque, Iowa
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed July 12, 2014

I am always excited to stay at a Starwood property , but this was not the case at the West Des Moines Sheraton . I like Sheratons because you can count on a "Sweet Sleeper Bed" . I really don't thinkthis was the case at this hotel . You know they say you can judge a book by it's cover... More

Was this review helpful? Yes
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Dear JohnL, Thank you for your review. It appears that we could have done much better during your stay. I apologize that the stay did not exceed your expectations. We are nearing a full renovation of the facility and we would invite for you to come back and experience the hotel once completed. Thank you again for the feedback and... More

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Additional Information about Sheraton West Des Moines Hotel

Address: 1800 50th Street, West Des Moines, IA 50266
Phone Number:
Location: United States > Iowa > West Des Moines
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton West Des Moines Hotel 3.5*
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Also Known As:
Sheraton West Des Moines
West Des Moines Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
Located in the heart of West Des Moines, the Sheraton West Des Moines Hotel is ideally situated for business, weekend getaways, or an extended vacation. ... more   less 
Number of rooms
285

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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