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Sheraton West Des Moines Hotel

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1800 50th Street, West Des Moines, IA 50266
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Sheraton West Des Moines Hotel
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Sheraton West Des Moines Hotel
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228 reviews from our community

Traveler rating
    53
    77
    62
    20
    16
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58
32
16
86
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kansas City, Missouri
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I stayed here while I was on business. The front desk staff was great. There were very friendly and helpful. The hotel was much nicer than I expected. This was one of the cheapest places to stay in West Des Moines and since I was there for business and not pleasure, I didn't really care about staying... More 

Was this review helpful? Yes
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for the great review and feedback about the hotel and team members! We do appreciate the feedback and will forward to hosting you again when you return to Des Moines! More 

Sherman, Texas
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I stayed here for two days while attending a conference. Overall the hotel was ok. The only real complaint I have is that I had requested an early check-in, but upon my arrival my room wasn't ready. The front desk told me and the group that I was with that our rooms would be ready at 1:30, so we left... More 

Was this review helpful? Yes
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for your review. We always appreciate feedback! I do apologize for the delay in getting into your room for the conference. For many groups, they request that the conference rooms be in certain room types or areas of the hotel- which can make options for early check in more difficult to accommodate. We do appreciate your patience while... More 

Iowa
Senior Contributor
36 reviews 36 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My fiancée and I stayed here for Valentine's Day. The line for check in was lengthy but once we got to our turn ithe check in process went quickly. The room was really nice the bed was soft, clean, and had a couch we could lounge. We were trying to find something on tv but gave up and wanted to... More 

Was this review helpful? Yes
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for your review! We always appreciate the feedback. We are glad to hear you enjoyed the hotel and facilities. Unfortunately, our current contracts with our HDTV vendors do not allow connections to the TVs, which is why the chromecast device would not work correctly. We hope you will consider the Sheraton again, if your travels bring you to... More 

Minnesota City, Minnesota
Contributor
19 reviews 19 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I have read a few reviews on this hotel and was unsure about staying here but it was too late as this was an anonymous pick hotel. No refund :) I am a very picky person about hotels and restaurants. A nice hotel should not give you budget accomodations. I consider a Sheraton a nicer hotel and this lived up... More 

Was this review helpful? Yes
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for the great review of your recent stay. I was glad to hear you enjoyed the team members and facilities. I do apologize that with the issue with your TV, but I am glad we were able to fix it quickly and to your satisfaction. We will hope to see you again in the future! More 

Fort Lauderdale, Florida
Top Contributor
168 reviews 168 reviews
63 hotel reviews
159 helpful votes 159 helpful votes
2 of 5 stars Reviewed February 14, 2015

Even though I'm a loyal SPG Member, I can't sugar coat the issues with Sheraton Wes Des Moines. When I arrived, I was pleased that I'd been pre-registered. I thought that this was in recognition of my Platinum status and included perhaps a room upgrade, or at least a "better" room. Not so. I'll keep this brief. When I first... More 

Was this review helpful? Yes
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for the review of your recent stay with us. We appreciate all feedback as we continually strive to perform a better guest experience. Due to your SPG level, you were upgraded to a suite vs a standard room. I do apologize that some of the conditions in the suite were not up to par- we work very hard... More 

Dixon, Illinois
Senior Contributor
38 reviews 38 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed January 21, 2015

This is a preliminary review but just called to find out information on the airport shuttle service that the Sheraton advertises as a guest service. I'm arriving on a late-evening flight to Des Moines, never flown into this airport before and I explained that. Lady on the phone cheerfully informed me that the shuttle runs when they want to, call... More 

Was this review helpful? Yes
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for your review on your conversation with the Sheraton. Yes, we do have shuttle service that runs based upon availability at the time of the need and time of day. The service runs from 7a-10p daily, but since the airport is 20 minutes away- there could be extended times of wait depending on the demands for service at... More 

Burlington, Iowa, United States
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed December 5, 2014

Although a clean andl maintained hotel with wonderful employees like most other hotels I have stayed in, I give it a low rating because they claim to have a breakfast at $14.95 extra cost per person, claim to have internet at an additional cost of $15 per day and claim to be pet friendly at $50 a day per pet... More 

Was this review helpful? Yes
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for your review and comments about the hotel and team members. We do offer both complimentary and additional cost amenities for our guests and always try to be up front if there are any additional costs both on our website and while on property. More 

Grimes, Iowa
Top Contributor
129 reviews 129 reviews
35 hotel reviews
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed December 5, 2014

We booked this 3 1/2 star hotel though Hotwire for $74/night which was a great rate. The room was clean though small and in need of updating. The beds were only full-size and not queen-size that you typically find in hotels. We were travelling with our family so were crowded. There is a $10/day charge for internet. In general this... More 

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Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for the review of your recent stay with us. We appreciate the feedback and comments about the hotel and cleanliness. More 

Street, Maryland
Contributor
16 reviews 16 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 17, 2014

The rooms and public areas are clean and well maintained. As others have stated, this hotel could use a little updating. With that said, the prices they charge are a good value with what you get. The front desk was very helpful and polite. The shuttle van driver was very nice. I arrived late and he took me to a... More 

Was this review helpful? Yes 1
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for the great review! We appreciate the feedback on the hotel and team members and hope to see you again when you return to Des Moines! More 

Olney, Maryland
Top Contributor
310 reviews 310 reviews
53 hotel reviews
82 helpful votes 82 helpful votes
3 of 5 stars Reviewed November 3, 2014

First, I'll get this little chip off my shoulder. I don't get atrium hotels. The center space is mostly useless, except for producing a lot of needless noise when it is busy. On this particular night, when I checked in late, it was...because of some kind of convention. The check-in desk kept me waiting, which i didn't appreciate. But after... More 

Was this review helpful? Yes
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for the review of your recent stay. We appreciate the feedback on the team members and facilities. I am glad you noted the cleanliness and staff friendliness. I apologize as it sounds like the bar might have been very busy when you arrived- sorry we were not able to accommodate your culinary needs. Thank you again for the... More 

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