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All 16 West Des Moines hotels

Sheraton West Des Moines Hotel

3.5 of 5 Hotel   |   1800 50th Street, West Des Moines, IA 50266
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61%
Ranked #12 of 16 Hotels in West Des Moines
A recent review
4 of 5 stars reviewed 2 weeks ago
Urmuzicman Minneapolis, Minnesota
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208 reviews from our community

Traveler rating
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    71
    57
    13
    16
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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English first
1 review
2 of 5 stars Reviewed 1 week ago NEW via mobile

We stayed here one night. Upon check in the guy at the desk acted like I was a poor homeless person because I had enough money in my spare bank account for the room, no extra money for the $80 hold they put on my acct, which is more than we paid for the room! He saw I had another... More

Was this review helpful? Yes
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More

Minneapolis, Minnesota
Contributor
12 reviews 12 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Check in was quick and easy, food in the restaurant was good slightly pricy and parking was plentiful. There was a wedding the weekend of our stay, but pretty non eventful for our party. The rooms were very good and clean and room rate was great. In town for a family gathering and most of the family stayed at the... More

Was this review helpful? Yes
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for the great review! I am glad you found the area and the hotel to fit your travel needs and we will look forward to seeing you next year! Thank you for choosing Sheraton! More

Lakeville, Minnesota
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 of 5 stars Reviewed 3 weeks ago

I stayed here because of business reasons. When I checked in I asked about laundry and she said it was $2 to wash and $2 to dry plus the $1.50 for laundry soap. When I asked about Wifi she said that anything over the third floor that you have to pay $9.99 to use their Wifi. Plus if you wanted... More

Was this review helpful? Yes
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for your review. I apologize that the stay was not as you expected. We do offer complimentary WIFI in the lobby, but there is a charge inside the guest rooms, although it does allow you to connect up to 3 devices for one fee. Even if a room is pre-paid, hotels will pre-authorize a credit card for possible... More

2 reviews
2 of 5 stars Reviewed 3 weeks ago

Check-in clerk was new but apathetic and pretty low-energy. What I couldn't tolerate is the grimy, stained, worn out carpet throughout. I was on the sixth floor, and the hallway carpets were filthy. My room was clean, with newer carpet, but there was an unpleasant air-freshener odor. Bed was average, shower drain extremely slow. Is this really a Sheraton? I... More

Was this review helpful? Yes
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for your review and feedback. I apologize that your stay was less than anticipated. We will most surely utilize your comments to try and improve upon the service offering. I hope you might be able to visit us again in the future to experience a stay more indicative of our offerings. More

Arlington Heights, Illinois
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

My family stayed at this hotel last week and while clean, there were some issues regarding this hotel. The most serious problem was when we came back to our rooms after being gone all day, my room and my mothers room doors were open. When called the front desk and told them about this, they said they would call us... More

Was this review helpful? Yes 2
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Dear JeffK, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More

Evergreen, Colorado
Contributor
12 reviews 12 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stay in West Des Moines every year on a trip to the North Woods. This is one of the few hotels that takes pets and thus our selection is limited. The Sheraton is a good location near the highway and good restaurants. The hotel itself is definitely starting to show its age and needs to be updated. The rooms... More

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Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thanks for your review. We are glad you enjoyed your stay with us and found the location to work out well. We are, indeed, a pet friendly hotel and are glad you enjoyed having your four legged family members stay with you. More

Baltimore, Maryland
Contributor
12 reviews 12 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed August 11, 2014

Good Points: Nice design for a business hotel with a large courtyard with a waterfall, restaurant and bar. Rooms are of good size and have a separate seating area with a sofa and desk. Rooms had nice, quiet AC. Nice location if you are doing business in West DesMoines. Right off of 235. Breakfast is very good and they get... More

Was this review helpful? Yes
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for the review of your recent stay. We appreciate the feedback and are glad you enjoyed the location and amenities. We hope to see you again when you return to Des Moines. More

Senior Contributor
31 reviews 31 reviews
19 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed August 7, 2014

I stayed at the Sheraton for two weeks in May-June of 2013. As an SPG Platinum, I received an upgrade to a suite on a preferred guest hotel. Most suites enter into a small living area with a door separating it from the bedroom and bathroom. The hotel itself has a very old layout with the soaring atrium in the... More

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Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for your review and specific mentions about enjoying the Sheraton Club and service levels of the staff! We appreciate the feedback and hope to see you again during your next visit to Des Moines. More

Iowa City, Iowa
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 of 5 stars Reviewed August 2, 2014

My daughter and I stayed here for six days during the National track meet, so we got to experience everything to do with this hotel. First, it is a good-looking and well-kept hotel, inside and outside. There is a cool waterfall inside. We stayed in a two room suite, and it was a TRUE two-room suite with spacious rooms and... More

Was this review helpful? Yes
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Dear Mickey Z, Thank you for the review of your stay with us. We do appreciate all the feedback and comments you mentioned. We will make sure to share both the pros and cons with our team! Thank you again for choosing Sheraton! More

Senior Contributor
28 reviews 28 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed July 25, 2014

Not sure what I can say positive about this hotel chain other than its convenience to the highway. I was not aware of Gold members privileges were lowered to the point of it not being worth the trouble of booking here or at any other Sheraton hotel. Very disappointed with the lack of training that the staff was given when... More

Was this review helpful? Yes
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for the review of your recent stay with us. The Gold SPG travel benefit program is something that is set up at the corporate level. I apologize if it does not meet your expectations. We do appreciate the feedback and I will share with our corporate liaison. More

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Additional Information about Sheraton West Des Moines Hotel

Address: 1800 50th Street, West Des Moines, IA 50266
Phone Number:
Location: United States > Iowa > West Des Moines
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton West Des Moines Hotel 3.5*
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Also Known As:
Sheraton West Des Moines
West Des Moines Sheraton

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