This hotel was almost exactly what expected, maybe slightly below.... My first room was on the 2nd floor and smelled like a musky smoke. The staff was very nice, though a bit overwhelmed, and moved me to the 6th floor. This room smelled fine and was decently appointed. They have appointed the rooms with decently new furniture but the public... More

Don't get me wrong Sheraton has the name, but the building is a little older. Vicki with the bar/restaurant made our trip exceptional. She went above and beyond when all we needed was a couple of plates for some sandwiches. Rooms were decent. The beds were comfortable with a nice selection of pillows. The workout room was great, and the... More

It's a Sheraton and you know it as soon as you step in. From the front desk "trainee" to the late night bartender everyone is there to help you with a smile. Room are neat, spacious, tv a bit small but ok no free wifi but heck our tablets are on 4G. The food was also terrific and much less... More

This is a very good hotel. From the moment I entered until I left, the customer service was excellent. Very nice room and the hotel was well managed and very clean. The food was good and the location of the hotel is very good

We stayed at the Sheraton West Des Moines Hotel in May. The staff were extremely professional and pleasant. We stayed on the club level. This property looks like it was an Embassy Suites that Sheraton purchased. I would have given it a higher ranking, but it is very dated. We came late at night, and the lobby was a bit... More

If you're in Iowa for work and a Starwood loyalist, your choices are few and far between as there are only 2 properties in the entire state. While this property in West Des Moines is 11 miles from downtown, it is easily accessible from I80 and I235. There are plenty of chain restaurants around the property which make up for... More

We stayed at the Sheraton in West Des Moines for a soccer tournament. This was a very nice, clean hotel. It was in a great location, just a couple minutes from Jordan Creek Mall. The service was great. When we called for extra towels (because there was only one in our room) they brought them quickly. There were several teams... More

We stayed at this Sheraton for a ball tournament with friends. Nice property however, 1) beds are true full size beds- not queen 2) if you are an early bird and want the morning breakfast, the don't serve until 7am - not even coffee and 3) the thermostat didn't work and our room was terribly warm to sleep in. Overall... More

I am reading some of the reviews here and don't get it. This is a great Sheraton property. Our room was of good size and most importantly, it was mint. The furniture looks like its well maintained and the hotel in general seems also well kept. Staff was courteous at both check-in and check-out and Mike, the shuttle driver was... More