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All 16 West Des Moines hotels

Sheraton West Des Moines Hotel

3.5 of 5 Hotel   |   1800 50th Street, West Des Moines, IA 50266
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62%
Ranked #13 of 16 hotels in West Des Moines
Certificate of Excellence 2013
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186 people have reviewed this hotel

Traveler rating
    50
    62
    52
    10
    12
See reviews for
46
26
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67
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
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  • Any
English first
Lincoln, Nebraska
Top Contributor
98 reviews 98 reviews
29 hotel reviews
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here several days for a conference held at the hotel. From the minute I checked in I could tell customer service was a high priority as the staff all learned my name my first day and they were always checking to make sure my stay was a good one. My room was a 2 room suite. It was... More

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Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Dear NebraskaTravelnut, Thank you for your review regarding your stay with us. We appreciate the feedback regarding our guest service! That is a very high priority with us, as is providing a clean and comfortable experience for our guests. We hope to see you again your travels bring you to the Des Moines area. More

Toronto, Canada
Contributor
14 reviews 14 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Spent 1 week here while on business. The rooms were clean, beds comfortable, water pressure could've been a bit better. I didn't like the extra $10 charge for WiFi in your room, these days everyone including coffee stores offer free wife. The breakfast buffet was ok, i'd say get yourself a freshly made to order omelette, the juices they had... More

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Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Dear MissAdina, Thank you for taking the time to review your recent stay at our hotel. We appreciate the feedback! I am glad you enjoyed the Sheraton Sweet Sleeper Beds- they are truly the best in the industry. We hope to see you again if your travels bring you through Des Moines. More

Austin
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Staying here on business, so one of my pet peeves is not enough electrical outlets. My room had outlets aplenty, which made me very happy. The desk has a built-in power strip with two outlets, and the nightstand also has a built-in power strip. The room was clean and nicely decorated. Granted, the rest of the hotel can definitely use... More

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Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Dear Betdafarm, Thank you for your review of your recent stay. We appreciate the feedback. I am glad to hear you enjoyed the Sheraton Sweet Sleeper Beds, they are pretty remarkable. Thank you, as well, for the comments on your experience with our staff members and the room technology. We look forward to seeing you again during your next trip... More

The Woodlands, Texas
Contributor
11 reviews 11 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed March 15, 2014

Unremarkable Sheraton in need of some updating. Very dated interior with cheesy indoor waterfall with strong chlorine smell in the atrium style lobby. Rooms are ok, some in better condition than others. I would say if you get a good rate and need an overnight stay in West Des Moines it is OK, but the Marriott down the road is... More

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Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Dear Whodat75, Thank you for you review regarding your recent stay with us. We do appreciate the feedback. Being a large atrium hotel- the waterfall is a signature item and necessary to create a white noise that actually makes the hotel environment quieter. Many guests enjoy the soothing effect of the water sound as well. We are in preparations for... More

Hoboken, New Jersey
Contributor
18 reviews 18 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 11, 2014

I recently stayed at this hotel for a work meeting in Des Moines. The hotel staff was really friendly. I sat at the bar for dinner and the bartender was extremely pleasant. The good was decent. Decent wine menu. The hotel gym was okay, very clean, few exercise machines & a few weights in addition to a stretching area. They... More

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Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Dear ShannonW3, Thank you for commenting on your recent stay with us. I am glad you enjoyed the experience at the hotel and connecting with our staff. I will make sure to share the comments with our f&b team about the experience in the Waterfall Grille and specifically the bar staff. We hope to see you again during your next... More

Nashville, Tennessee
Senior Contributor
42 reviews 42 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 9, 2014 via mobile

Stayed here for a meeting. The lobby area is nice. The staff was exceptionally friendly. Answered all questions. Room was larger than normal hotel rooms and it was clean. Starbucks coffee inside of room. Pillows were comfortable. Internet was easy to get onto but they charge for it. I had breakfast at the hotel and it was good and waitress... More

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Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for your review regarding your recent stay with us! Thank you for the comments regarding the staff hospitality and service during your visit. I am glad you enjoyed the Starbucks Coffee and other in room amenities. Thank you, too, for the feedback on the room- we were able to resolve the issue with the shower head right away.... More

Omaha, Nebraska
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 3, 2014

Stayed at the Sheraton this past weekend and had an amazing stay. From the initial check-in, to the bartenders, to the room attendants - they showed that they were here for us and cared about making our stay enjoyable. Great looking atrium, great looking rooms with an amazing bed for a great night's sleep to top it off. The fact... More

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Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for your comments regarding your recent stay with us! We sincerely appreciate the feedback. I am very happy that you enjoyed connecting with our staff at the hotel and enjoyed the Sheraton Sweet Sleeper Bed. We look forward to serving you again when you next visit our community! Thank you again and safe future travels! More

Providence, Rhode Island
Top Contributor
80 reviews 80 reviews
13 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed February 21, 2014

This us a great property. Well located in West Des Moines, it has an open atrium design, the rooms are spacious and well designed. The hotel was exquisitely clean. Most importantly was the friendliness of the front desk staff. They were wonderful. I was "stuck" in Des Moines due to weather and needed to extend my stay. They were very... More

Was this review helpful? Yes
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for your feedback regarding your recent stay with us. We appreciate the comments regarding the staff connections, cleanliness of the hotel and overall experience. Thank you for choosing Sheraton and please keep us in mind should your travels bring you to Des Moines again! More

Contributor
13 reviews 13 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 10, 2014 via mobile

This is a regular stop for business that is starting to show its age. The lobby is impressive but once you get to the rooms the older bathrooms and overall condition make this place average. The ceiling height in the bathroom must be less than 7 ft.

Was this review helpful? Yes
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for your feedback regarding your recent stay. We appreciate you using the hotel frequently for your accommodation needs in Des Moines. More

Dubuque, Iowa
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed February 9, 2014 via mobile

Stayed here for a business convention of sorts. Great rate, convenient location. My only minor issues were no hot tub and no mini fridges in the rooms. Good service, very clean. I'd definitely stay here again.

Was this review helpful? Yes
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for your comments from your recent stay with us. We appreciate the feedback on the service and cleanliness of the hotel as those are things very important to us! While our standard rooms do not have refrigerators- all of our suite rooms do have those along with microwaves. We hope to see you again the next time your... More

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Additional Information about Sheraton West Des Moines Hotel

Also Known As:
Sheraton West Des Moines
West Des Moines Sheraton
Address: 1800 50th Street, West Des Moines, IA 50266
Phone Number:
Location: United States > Iowa > West Des Moines
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 16 hotels in West Des Moines
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton West Des Moines Hotel 3.5*
Official Description (provided by the hotel):
Located in the heart of West Des Moines, the Sheraton West Des Moines Hotel is ideally situated for business, weekend getaways, or an extended vacation. ... more   less 
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