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Sheraton West Des Moines Hotel

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1800 50th Street, West Des Moines, IA 50266
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Sheraton West Des Moines Hotel
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265 Reviews from our TripAdvisor Community

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Franklin, Tennessee
Level Contributor
79 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I recently spent a little over a week at the Sheraton West Des Moines while in town on business and I was very impressed with the hotel and staff. My room was spacious and clean and the staff went above and beyond to accommodate our needs. I highly recommend this property to anyone visiting the Des Moines area.

Helpful?
Thank benmiller321
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you so much for the great review of your recent experience with us! We appreciate the comments on the hotel and interactions with our team members and hope you will visit us again! Thank you for choosing Sheraton! More 

Fort Worth, Texas
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed January 5, 2016 via mobile

Sheraton West Des Moines is a decent hotel. Check-in was speedy yet friendly. The lobby is an open atrium 10 floors high with a waterfall and plenty of seating. Here is a restaurant and bar off the lobby. Two elevators service al 10 floors which could maybe be an issue if things were very busy. My room was a typical... More 

Helpful?
Thank kemsa51
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for the review of your recent stay with us. We appreciate reading the comments on the enjoyable experience and interactions with our team members. We hope you consider Sheraton again as you travel! Thanks, More 

Des Moines, Iowa
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed December 17, 2015

This is an upscale hotel. The suite we stayed in was classy. There was a separate sitting room with a sofa with a pull out bed; a door separated the two. Robes hang in the closet and Starbucks is in the in-room coffee maker. The atrium was my favorite part. The hotel is built like a huge square and all... More 

Helpful?
Thank Iowafamilyofsix
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for the comments on your recent stay! We appreciate you choosing Sheraton and were glad to see you enjoyed the hotel, suite, facilities and service. We hope you will consider us again during your next visit to Des Moines! More 

Los Angeles, California
1 review
2 of 5 stars Reviewed November 11, 2015

reservations ( 2 rooms) a Gold Starwood status. "Requested" the 9th floor. On arrival, was given 2 rooms on 3rd floor. Told that construction was being done on all rooms above the 5th floor. Carpets in the corridor were an embarrassment. Dirty stained, Both rooms smelled bad. Both tubs clogged.

Helpful?
Thank Rebecca T
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for the review of your recent stay with us. We are in the beginning stages of our renovation projects and did have several rooms out of order during your last visit. The items you noted are all being addressed in the renovations happening from now until Spring next year. I hope the next time you visit you can... More 

Mercer Island, Washington
Level Contributor
248 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
2 of 5 stars Reviewed October 7, 2015

I generally think of Sheraton as a business traveler hotel chain. This did not live up to the name. Architecturally it was a clone of the Rushmore Plaza Holiday Inn, but not as clean or well maintained. I was not impressed. The wifi was slow and intermittent. The desk / chair were not ergonomic for working---the chair much too low... More 

Helpful?
Thank CWR01
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for the review of your recent stay. The similarities to the Rapid City hotel are due to the fact both were built by the same owner as Holiday Inn hotels. We appreciate the feedback on the menu and style of the rooms- those, along with the internet, will be addressed shortly with our renovation. I am glad to... More 

wever ia
Level Contributor
315 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 stars Reviewed October 2, 2015

Nice new hotel with atrium near one of the many bike trails around Des Moines. Good restaurant right across street, cool elevators but the only free internet is in lobby. Check in was quick and friendly.

Helpful?
Thank mark m
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for the great review of your recent stay with us. We were glad to see you enjoyed the surrounding area and hotel accommodations! We hope you will consider Sheraton again during your next visit to Des Moines. More 

Marion, Iowa, United States
Level Contributor
25 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed September 19, 2015

Stayed here for a business trip, our event was also held here. All the staff was very friendly and helpful, the room was clean and comfortable. I really enjoyed my stay here. it is close to restaurants and shopping.

Helpful?
Thank Jeffrey D
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for the review of your recent stay with us! We appreciate the feedback and comments on the hotel and surrounding area. We were glad to read you enjoyed your room and interactions with our Sheraton team members. Thank you for choosing Sheraton and we hope to see you again in Des Moines! More 

Corona, California
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 18, 2015

I frequently visit Des Moines for Buiness. The location is close to freeway 35 and 80 and close to many buisnesses. The mattress are very nice and comfortable. The rooms and hallways were clean and very quiet. Breakfast buffett has lots of healty choices.

Helpful?
Thank djainz
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for the review of your recent stay with us. We appreciate the feedback on the hotel and surrounding area. We were very glad to read you enjoyed the Sheraton Sweet Sleeper Bed, which just replaced all the beds in July, and found the hotel to be clean and comfortable. We hope to see you again! More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 16, 2015

Stop here on a business road trip and what a wonderful idea. Got a great price and a great room. It was my wife's birthday and to my surprise she mention it and they gave us a suite, with a huge jacuzzi tube. WOW! The room was beautiful and very comfortable and clean. We had a great birthday dinner and... More 

Helpful?
Thank ARCHIE S
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for the great review of your recent stay with us! We are glad you had an enjoyable and relaxing stay. We will make sure to recognize Cody and thank you for specifically mentioning his service! We hope to see you again! More 

Washington DC, District of Columbia
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed September 15, 2015

I have stayed here twice on business and each time found it to be a very good and staff friendly and responsive hotel. Rooms are large and well kept up. The bar area and bar food is good. Will stay here again when I next am in Des Moines.

Helpful?
Thank scottbadesch
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for the great review and comments from your recent stay with us. We were happy to read you enjoyed the hotel facilities and your interactions with our team members. Thank you for staying with us and we look forward to seeing you again! More 

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