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Sheraton West Des Moines Hotel

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1800 50th Street, West Des Moines, IA 50266
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Sheraton West Des Moines Hotel
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Sheraton West Des Moines Hotel
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242 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Minneapolis, Minnesota, United States
Level Contributor
154 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
3 of 5 stars Reviewed 1 week ago

There is a foul, sour moldy water smell throughout the lobby, I assume from the fountain. They should really do something about that. Check-in was smooth. We had a room on the club level which was nice. There were appetizers from 7-9 in the club lounge and the next morning there was a lovely complimentary breakfast. It was nice to... More 

Was this review helpful? Yes
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for your review of your recent stay with us. We appreciate the feedback as always. I am glad you enjoyed your Sheraton Club room and the experience in the club lounge. We do offer refrigerators and microwaves in our suite rooms, but not the standard rooms as it is not a standard amenity on most Sheraton, Marriott or... More 

colorado
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I have been an SPG guest for a long time. Stays have included cities like Rome, Maui, Kauai, Honolulu, Cancun, Denver and Philadelphia, After driving 11 hours, calling ahead and confirming, check in and D most importantly, the room was a huge disappointment. The room smelled of cigarettes, the hand towel was soap were used and after spe used a

Was this review helpful? Yes
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for your feedback on your recent stay. Our apologies for the issue with the smoke smell- we are a 100% non smoking facility, but unfortunately we do still have occasions where guests might still choose to smoke in the rooms or adjacent rooms. In those situations we do treat the room as needed. More 

Travelers are raving about these West Des Moines hotels

Chapel Hill, North Carolina
Level Contributor
148 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Hotel had almost everything. Large room. Central air instead of noisy air conditioners. Bathrobes in closet. Comfortable Sheraton beds. Very quiet. Our rate even included breakfast with omelets made to order. Good neighborhood. Only thing missing was fridge and ice was hard to find.

Was this review helpful? Yes
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for the great review of your recent stay with us. We were glad to read that you enjoyed your experience in the hotel as well as the area surrounding the hotel. We hope that you will consider us again during your next visit to Des Moines. More 

Stockton,IL
Level Contributor
49 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed while in town for a night. They accept dogs which is a big plus. Would be nice if they included a managers special and breakfast for the price. The property is starting to look a little dated but overall very nice!

Was this review helpful? Yes
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for the review of your recent stay with us. We were glad to hear you had a nice stay with us and enjoy our pet friendly atmosphere. We do offer packages that would include breakfast options or our Sheraton Club level includes both a daily breakfast and evening Hors D. We hope to see you again during your... More 

Level Contributor
61 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I had been to the Sheraton WDM a few years back and had good memories of my stay, so returning seemed like a no-brainer. The lobby area is very nice and I love the open space that fills the center space of the hotel. I stayed on the second floor and immediately noted the buckling carpet on the balcony that... More 

Was this review helpful? Yes 1
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for the review of your recent stay with us. We appreciate the feedback. This summer we begin our renovations and do look forward to replacing the carpet. While it does have some damage on it- we do continue to clean it and appreciate the fact you noted that our hotel is very clean. We continue to have some... More 

Orlando, Florida
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed May 26, 2015

I arrived May 14 and checked out May 17 of 2015. What a great hotel. :)) Hotel staff are friendly, helpful. Housekeeping was awesome. Everything about my stay was pleasant. I recommend it to anyone. Oh - I used their fitness room too and it was so cool! Beds were amazingly comfortable and pillows too! Thank you Sheraton!

Was this review helpful? Yes 1
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for the feedback and great review of your recent stay with us. So glad to hear the enjoyment you got from all aspects of the hotel! We hope to see you again during your next visit to Des Moines! More 

Shenandoah, Iowa
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed May 25, 2015

We stayed here overnight to see the LION KING show in town. Our check in was speedy, but the place wasn't busy but we were given a room furthest from the elevator. I just thought that was strange. No free/complimentary breakfast. There's a buffet but its about $13 in price. We chose to leave for breakfast. The cost of the... More 

Was this review helpful? Yes
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for your review of your recent stay with us. We appreciate the feedback and comments on the speedy check in. The actual room selection is based upon where we have a clean and inspected room at the time of check in, unless you have specific requests as to the location, which we always do our best to accommodate.... More 

Iowa City, Iowa
Level Contributor
55 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed May 11, 2015

We were there this past weekend, it was an excellent experience. We had stayed there a while back-rather unimpressive. However, it seems they have undergone a renovation, the decoration, furniture, storage, they really improved the total experience. Very comfortable bed, coffee table in the living room-these are all improvements. Only comment I have is their front desk staff need a... More 

Was this review helpful? Yes
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for the great scored review. I am glad to hear you enjoyed the hotel facilities during your stay. Thank you too for the comments about your staff interactions with guest services. We appreciate your information so as we can make improvements. Safe future travels, More 

Los Angeles, California
Level Contributor
153 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 184 helpful votes
4 of 5 stars Reviewed April 22, 2015

I didn't stay very long here as I had a friend in at the Marriott downtown. It is convenient, with free parking and easy check in and out. The front desk staffer said the hotel is going thru a top to bottom renovation this year and yes, it is needed. Maybe I'll be back in less than ten years next... More 

Was this review helpful? Yes 2
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for your review and visiting us again. I am glad you enjoyed the location, team members and convenience of the hotel. We too are looking forward to a renovation in the coming year! We hope you come see us again! More 

Bolingbrook, Illinois
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed March 31, 2015

Our room was comfortable and clean. Bed was very comfortable but the hotel itself was showing wear and the carpet in the hallways was nasty and stained. Also there was random bits of garbage on the floors as well. It appeared to have fallen off of cleaning carts as they were finishing up rooms when I arrived at 3:45. Seeing... More 

Was this review helpful? Yes
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for the review of your recent stay. The issues with our hallway carpet damage is pretty well noted- however we do continue to clean the carpet on a regular schedule. We are just unable to correct the damage and stains until we replace later this year. I am glad you found the room to be comfortable and clean.... More 

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