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Sheraton West Des Moines Hotel

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1800 50th Street, West Des Moines, IA 50266
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Sheraton West Des Moines Hotel
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Sheraton West Des Moines Hotel
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232 reviews from our community

Traveler rating
    53
    79
    64
    20
    16
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59
32
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87
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Los Angeles, California
Top Contributor
144 reviews 144 reviews
106 hotel reviews
173 helpful votes 173 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I didn't stay very long here as I had a friend in at the Marriott downtown. It is convenient, with free parking and easy check in and out. The front desk staffer said the hotel is going thru a top to bottom renovation this year and yes, it is needed. Maybe I'll be back in less than ten years next... More 

Was this review helpful? Yes 2
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for your review and visiting us again. I am glad you enjoyed the location, team members and convenience of the hotel. We too are looking forward to a renovation in the coming year! We hope you come see us again! More 

Bolingbrook, Illinois
Contributor
18 reviews 18 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Our room was comfortable and clean. Bed was very comfortable but the hotel itself was showing wear and the carpet in the hallways was nasty and stained. Also there was random bits of garbage on the floors as well. It appeared to have fallen off of cleaning carts as they were finishing up rooms when I arrived at 3:45. Seeing... More 

Was this review helpful? Yes
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for the review of your recent stay. The issues with our hallway carpet damage is pretty well noted- however we do continue to clean the carpet on a regular schedule. We are just unable to correct the damage and stains until we replace later this year. I am glad you found the room to be comfortable and clean.... More 

Iowa City, Iowa
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were in West Des Moines on a weekend trip to visit our family and this hotel really surprised us. Iowa isn't known for having big name hotels, come on, its Iowa. This is a great hotel, with decent prices and nice staff.

Was this review helpful? Yes
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for the great review of your recent stay! We appreciate the feedback on the overall stay and experience with our staff members! We hope you have the opportunity to visit again now that you know Iowa rocks! More 

Minnesota
Top Contributor
156 reviews 156 reviews
39 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This was a priceline purchase. I paid $89 for a room. The rooms were fine. Open style concept so the desk was kind enough to give me one of the side rooms to cut down echos and general noise from the lobby. You have to pay for internet. Really? Not certain I would go back, but it was certainly acceptable.

Was this review helpful? Yes
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for your review of your recent stay. I am glad we were able to accommodate your specific room request for a location. We do have a charge of $9.95 but that fee is good for up to three devices in the room. Safe future travels, More 

Kansas City, Missouri
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 16, 2015

My wife and I stayed here while I was on business. The front desk staff was great. There were very friendly and helpful. The hotel was much nicer than I expected. This was one of the cheapest places to stay in West Des Moines and since I was there for business and not pleasure, I didn't really care about staying... More 

Was this review helpful? Yes
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for the great review and feedback about the hotel and team members! We do appreciate the feedback and will forward to hosting you again when you return to Des Moines! More 

Sherman, Texas
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 9, 2015 via mobile

I stayed here for two days while attending a conference. Overall the hotel was ok. The only real complaint I have is that I had requested an early check-in, but upon my arrival my room wasn't ready. The front desk told me and the group that I was with that our rooms would be ready at 1:30, so we left... More 

Was this review helpful? Yes
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for your review. We always appreciate feedback! I do apologize for the delay in getting into your room for the conference. For many groups, they request that the conference rooms be in certain room types or areas of the hotel- which can make options for early check in more difficult to accommodate. We do appreciate your patience while... More 

Iowa
Senior Contributor
36 reviews 36 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 1, 2015

My fiancée and I stayed here for Valentine's Day. The line for check in was lengthy but once we got to our turn ithe check in process went quickly. The room was really nice the bed was soft, clean, and had a couch we could lounge. We were trying to find something on tv but gave up and wanted to... More 

Was this review helpful? Yes
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for your review! We always appreciate the feedback. We are glad to hear you enjoyed the hotel and facilities. Unfortunately, our current contracts with our HDTV vendors do not allow connections to the TVs, which is why the chromecast device would not work correctly. We hope you will consider the Sheraton again, if your travels bring you to... More 

Minnesota City, Minnesota
Contributor
19 reviews 19 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 28, 2015

I have read a few reviews on this hotel and was unsure about staying here but it was too late as this was an anonymous pick hotel. No refund :) I am a very picky person about hotels and restaurants. A nice hotel should not give you budget accomodations. I consider a Sheraton a nicer hotel and this lived up... More 

Was this review helpful? Yes
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for the great review of your recent stay. I was glad to hear you enjoyed the team members and facilities. I do apologize that with the issue with your TV, but I am glad we were able to fix it quickly and to your satisfaction. We will hope to see you again in the future! More 

Fort Lauderdale, Florida
Top Contributor
168 reviews 168 reviews
63 hotel reviews
164 helpful votes 164 helpful votes
2 of 5 stars Reviewed February 14, 2015

Even though I'm a loyal SPG Member, I can't sugar coat the issues with Sheraton Wes Des Moines. When I arrived, I was pleased that I'd been pre-registered. I thought that this was in recognition of my Platinum status and included perhaps a room upgrade, or at least a "better" room. Not so. I'll keep this brief. When I first... More 

Was this review helpful? Yes
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for the review of your recent stay with us. We appreciate all feedback as we continually strive to perform a better guest experience. Due to your SPG level, you were upgraded to a suite vs a standard room. I do apologize that some of the conditions in the suite were not up to par- we work very hard... More 

Dixon, Illinois
Senior Contributor
40 reviews 40 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed January 21, 2015

This is a preliminary review but just called to find out information on the airport shuttle service that the Sheraton advertises as a guest service. I'm arriving on a late-evening flight to Des Moines, never flown into this airport before and I explained that. Lady on the phone cheerfully informed me that the shuttle runs when they want to, call... More 

Was this review helpful? Yes
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for your review on your conversation with the Sheraton. Yes, we do have shuttle service that runs based upon availability at the time of the need and time of day. The service runs from 7a-10p daily, but since the airport is 20 minutes away- there could be extended times of wait depending on the demands for service at... More 

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