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Sheraton West Des Moines Hotel

3.5 of 5 1800 50th Street, West Des Moines, IA 50266
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Sheraton West Des Moines Hotel
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Sheraton West Des Moines Hotel
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226 reviews from our community

Traveler rating
    53
    75
    62
    20
    16
See reviews for
58
32
16
85
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (53)
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Iowa
Senior Contributor
36 reviews 36 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My fiancée and I stayed here for Valentine's Day. The line for check in was lengthy but once we got to our turn ithe check in process went quickly. The room was really nice the bed was soft, clean, and had a couch we could lounge. We were trying to find something on tv but gave up and wanted to... More 

Was this review helpful? Yes
Minnesota City, Minnesota
Contributor
19 reviews 19 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I have read a few reviews on this hotel and was unsure about staying here but it was too late as this was an anonymous pick hotel. No refund :) I am a very picky person about hotels and restaurants. A nice hotel should not give you budget accomodations. I consider a Sheraton a nicer hotel and this lived up... More 

Was this review helpful? Yes
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for the great review of your recent stay. I was glad to hear you enjoyed the team members and facilities. I do apologize that with the issue with your TV, but I am glad we were able to fix it quickly and to your satisfaction. We will hope to see you again in the future! More 

Fort Lauderdale, Florida
Top Contributor
163 reviews 163 reviews
63 hotel reviews
156 helpful votes 156 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Even though I'm a loyal SPG Member, I can't sugar coat the issues with Sheraton Wes Des Moines. When I arrived, I was pleased that I'd been pre-registered. I thought that this was in recognition of my Platinum status and included perhaps a room upgrade, or at least a "better" room. Not so. I'll keep this brief. When I first... More 

Was this review helpful? Yes
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for the review of your recent stay with us. We appreciate all feedback as we continually strive to perform a better guest experience. Due to your SPG level, you were upgraded to a suite vs a standard room. I do apologize that some of the conditions in the suite were not up to par- we work very hard... More 

Dixon, Illinois
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed January 21, 2015

This is a preliminary review but just called to find out information on the airport shuttle service that the Sheraton advertises as a guest service. I'm arriving on a late-evening flight to Des Moines, never flown into this airport before and I explained that. Lady on the phone cheerfully informed me that the shuttle runs when they want to, call... More 

Was this review helpful? Yes
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for your review on your conversation with the Sheraton. Yes, we do have shuttle service that runs based upon availability at the time of the need and time of day. The service runs from 7a-10p daily, but since the airport is 20 minutes away- there could be extended times of wait depending on the demands for service at... More 

Burlington, Iowa, United States
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed December 5, 2014

Although a clean andl maintained hotel with wonderful employees like most other hotels I have stayed in, I give it a low rating because they claim to have a breakfast at $14.95 extra cost per person, claim to have internet at an additional cost of $15 per day and claim to be pet friendly at $50 a day per pet... More 

Was this review helpful? Yes
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for your review and comments about the hotel and team members. We do offer both complimentary and additional cost amenities for our guests and always try to be up front if there are any additional costs both on our website and while on property. More 

Grimes, Iowa
Top Contributor
129 reviews 129 reviews
35 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed December 5, 2014

We booked this 3 1/2 star hotel though Hotwire for $74/night which was a great rate. The room was clean though small and in need of updating. The beds were only full-size and not queen-size that you typically find in hotels. We were travelling with our family so were crowded. There is a $10/day charge for internet. In general this... More 

Was this review helpful? Yes
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for the review of your recent stay with us. We appreciate the feedback and comments about the hotel and cleanliness. More 

Street, Maryland
Contributor
16 reviews 16 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 17, 2014

The rooms and public areas are clean and well maintained. As others have stated, this hotel could use a little updating. With that said, the prices they charge are a good value with what you get. The front desk was very helpful and polite. The shuttle van driver was very nice. I arrived late and he took me to a... More 

Was this review helpful? Yes 1
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for the great review! We appreciate the feedback on the hotel and team members and hope to see you again when you return to Des Moines! More 

Olney, Maryland
Top Contributor
295 reviews 295 reviews
53 hotel reviews
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed November 3, 2014

First, I'll get this little chip off my shoulder. I don't get atrium hotels. The center space is mostly useless, except for producing a lot of needless noise when it is busy. On this particular night, when I checked in late, it was...because of some kind of convention. The check-in desk kept me waiting, which i didn't appreciate. But after... More 

Was this review helpful? Yes
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for the review of your recent stay. We appreciate the feedback on the team members and facilities. I am glad you noted the cleanliness and staff friendliness. I apologize as it sounds like the bar might have been very busy when you arrived- sorry we were not able to accommodate your culinary needs. Thank you again for the... More 

Scottsdale, Arizona
Senior Contributor
38 reviews 38 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 2, 2014

I stayed at the Sheraton West Des Moines 5 times over a 12 month period while traveling on business. My accommodations were pleasant, but what made my stay exceptional was the staff at this hotel. Everyone from the shuttle drivers (who took me to and from the airport, and to and from work each day), to the concierge level staff,... More 

Was this review helpful? Yes 1
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thanks for the great review of your stay! We appreciate the feedback and are glad you enjoyed the facilities and the guest service team! We hope the next time your travels bring you to Des Moines we can host your stay again! Safe travels! More 

1 review
2 of 5 stars Reviewed October 28, 2014

I recently stayed at the Sheraton for 2 consecutive weekends. After my first trip I noticed once I was back at home on Monday, that I had 3 itchy bug bites. Didn't really think anything of it, maybe a mosquito was in my room. after some thinking about the mosquito explanation for a while it seemed kind of unlikely seeing... More 

Was this review helpful? Yes
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for your review of your recent stays with us. We appreciate the feedback and of course take any concerns about bed bugs very seriously. A clean, comfortable and safe stay is always a top concern. As you know, we had both rooms inspected and found no evidence of any bugs (with the exception of one lady bug). Thank... More 

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Additional Information about Sheraton West Des Moines Hotel

Address: 1800 50th Street, West Des Moines, IA 50266
Phone Number:
Location: United States > Iowa > West Des Moines
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton West Des Moines Hotel 3.5*
Number of rooms: 285
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Also Known As:
Sheraton West Des Moines
West Des Moines Sheraton

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