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West Des Moines Marriott

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1250 Jordan Creek Parkway, West Des Moines, IA 50266
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251 Reviews from our TripAdvisor Community

Traveler rating
    127
    80
    31
    7
    6
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52
54
18
90
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
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There are newer reviews for West Des Moines Marriott
See the most recent reviews
2 reviews
5 of 5 stars Reviewed August 1, 2013

The service was outstanding! Morgan checked me in and was so attentive and has outstanding customer service skills. He is a great representative for Marriott! I had an opportunity to observe him with another customer and he was just as attentive- very impressive! I was also very impressed with the food and service during our meetings here. I would definitely... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Shannate1, Thank you for your review and high recommendations of West Des Moines Marriott. We’re happy to hear of your pleasant stay and appreciation of our attentive staff. I’ll be certain to pass along your kind comments to Morgan and will also recognize him with a special commendation for his outstanding customer service. We work hard on offering excellent customer... More 

Sioux Falls, SD
Senior Contributor
43 reviews 43 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed July 29, 2013

We researched hotels in the West Des Moines area and the Marriott was the least expensive, so that was the reason we selected this property. Our room was nice and the bed was fine, but I didn't like not having a refridgerator in the room. The entire staff however was extremely friendly and regardless of who it was or if... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

bnort1, We’re delighted to hear from you, and we’re glad you enjoyed your stay with us at West Des Moines Marriott. I’m pleased to hear our hotel suited your travel needs and you found our entire staff friendly and welcoming. Your feedback is important to us, so we greatly appreciate you writing. We look forward to your return visit the... More 

Davenport
Top Contributor
111 reviews 111 reviews
36 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed July 22, 2013

What a pleasant surprise. The staff at this Marriott is fantastic. Every one from the front desk to the housekeeping personnel went out of their way to make sure you were happy with their property. The room was extremely clean, the beds very comfortable (only thing I would want improved is that their pillows were too soft). It was really... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

DavenportPete, Thank you for taking a moment to write a review about your stay with us at West Des Moines Marriott. It’s wonderful to hear we exceeded your expectations with our excellent service, clean rooms, and comfortable beds. We’re happy to have had you as our guest, and we hope you’ll have an opportunity to visit us again in the... More 

Scottsdale, Arizona
Senior Contributor
46 reviews 46 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 16, 2013

Checked into this hotel for one night. The room was very clean and spacious, and the staff was friendly. The check in process was efficient, and the agent suggested I prearrange a cab for the morning which was very helpful. I got sick in the evening of my stay, so I ordered soup and hot tea through room service. It... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Raganreview, We thank you for sharing your feedback on your stay with us at West Des Moines Marriott. It was a pleasure to have you as our guest, and we’re glad you enjoyed our friendly staff, as well as our clean and spacious accommodations. I sincerely apologize that the quality of our room service did not exceed your expectations. Your... More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 14, 2013

We came down to attend a couple Iowa Cubs' game every year and like staying at Marriott brands. This was our first time staying here and was pleased with our stay. Location was great, just off the interstate and north of the Jordan Creek Mall. Our room was clean and just what we asked for. Didn't have much dealings with... More 

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ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

MandHZimmerman, We appreciate your review and for choosing to stay with us while attending a couple Iowa Cubs’ games. I’m happy to hear you were pleased with your stay and found our location accessible and convenient for your travels. We hope to see you again soon at West Des Moines Marriott. Thank you again for writing. Sincerely, Lisa Tuller, General... More 

Wichita Falls, Texas
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 11, 2013

Stopped in for a couple nights, treated very well, quiet, great beds and pillows. Not enough towels for four people and the only working ice machine was two floors down.. Other than two small issues it was as usual, a well run Mariott. Would stay there anytime..

Was this review helpful? Yes
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

John J, We appreciate you writing a review about your experience with us at West Des Moines Marriott. It's great to know that you enjoyed our clean and comfortable rooms, as well as our friendly staff. Your feedback is important to us so we appreciate you bringing these issues to our attention. We hope you’ll have an opportunity to visit... More 

Lincoln, Nebraska
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 10, 2013

This hotel has been the host hotel for the Good Guys national car show for quite a few years. It is on the outskirts of Des Moines, yet close to the Jordan Creek Parkway Mall (within 2 miles). Jordan Creel Parkway Mall is huge with great shopping and even greater restaurants. This hotel has been remodeled within the past two... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Cindy W, Thank you for your review and complimentary feedback on our great hotel and excellent staff. We’re honored to be the host hotel for the Good Guys National Car Show, and we’re glad you found our clean accommodations and convenient location ideal for your stay. We appreciate your high recommendations of our hotel to future travelers for any occasion.... More 

Saint Paul Park, Minnesota
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 21, 2013

The hotel exceeded my expectations. It is conveniently located with several restaurants and shops in the area. The rooms and common areas are well decorated and kept in pristine condition. The bed was incredibly comfortable. The front desk staff was friendly and very accomodating, especially Morgan McCullough. I can't wait for my next trip to West Des Moines!

Was this review helpful? Yes 1
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Katie S, I’m delighted to hear of your pleasant stay with us at West Des Moines Marriott. It’s great to know we exceeded your expectations with our comfortable accommodations and excellence in service. I’ll be certain to pass along your complimentary feedback to our team and I’ll recognize Morgan McCullough with a special commendation for his outstanding hospitality. We appreciate... More 

Wichita, Kansas, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 19, 2013

I travel weekly for my job and recently has the opportunity to stay at this location. The Staff is absolutely AMAZING. They are so welcoming and kind and do everything that they can to make your home away from home stay as seamless as possible. Morgan, Erica and Mesha at the front desk have made me feel very comfortable. The... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Aram M, We’re happy to have had you stay with us at West Des Moines Marriott, and we’re glad you enjoyed your visit. It’s wonderful to receive your kind comments about our staff and their excellence in hospitality. I’ll be certain to recognize Morgan, Erica, and Mesha with a special commendation for their outstanding service and adding comforts as your... More 

Sioux City, Iowa, United States
1 review
5 of 5 stars Reviewed June 18, 2013

I want to thank the front desk staff especially Bill the Door Man for helping me with my two small grandchildren this past weekend. Both children were under walking age and Bill helped me not once , not twice, but three times to get them into my car to attend the wedding festivities that I was in Des Moines for.... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Joann H, Thank you for sharing your experience with us at West Des Moines Marriott. I’m delighted to hear of your enjoyable stay and appreciation of our staff. I’ll be certain to recognize Bill for with a special commendation for his excellence in service in helping you with your grandchildren. We have a wonderful staff that genuinely cares about providing... More 

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