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West Des Moines Marriott

3.5 of 5 1250 Jordan Creek Parkway, West Des Moines, IA 50266
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Certificate of Excellence 2014
West Des Moines Marriott
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West Des Moines Marriott
West Des Moines Marriott
West Des Moines Marriott
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220 reviews from our community

Traveler rating
    111
    70
    28
    7
    4
See reviews for
40
47
14
84
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Denver, Colorado
Contributor
20 reviews 20 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This is a very clean, comfortable hotel. The room had everything you need from fridge to coffee pot, hair dryer. The rooms are all updated. Comfortable bed too! The staff are friendly and willing to help. Stayed for a conference and the conference room was good size for our group.

Was this review helpful? Yes
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear jsink369, We are so appreciative of your kind review. It is rewarding to know that you enjoyed our modern room and friendly service. Your remarks serve as encouragement to our team who strive to provide a pleasant stay. Thank you for taking the time to share your experience and please visit us upon your return to the area. Best,... More 

West Des Moines, Iowa
Senior Contributor
42 reviews 42 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have to say I only live about 3 miles from here so you ask why did I stay the night when I'm so close wedding reception part of the wedding party so figured better I stay the night. I love to travel and have stayed at many hotels in the US and international. I have stayed at Marriott's before,... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear icityrules, Your comfort is our top priority, so it’s wonderful to know your stay was pleasant. Thank you for taking the time to share your experience. We enjoy hearing that you found our service friendly and accommodations comfortable during your quick wedding overnight. We appreciate your review and recommendation and look forward to your return. Best, Lisa Tuller General... More 

Cleveland, Ohio
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here on an overnight business trip last month. The hotel was easy to find and had many close locations to grab food or shopping. Had no problems with anything. WiFi worked great, hotel was clean, room was large. Would definitely stay here again if back in the area.

Was this review helpful? Yes
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear T J, We’re happy to hear from you, and glad to know you enjoyed your stay. I’m pleased you found our amenities and service pleasant. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback and we look forward to hosting you again. Best, Lisa Tuller General Manager More 

Snowmass Village, Colorado
Contributor
17 reviews 17 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Stayed here on a cross country trip and it was great. Located directly off I-80 made it a easy in and out service. Staff and atmosphere was friendly and attentive. Room and bathroom were very clean and quiet. Would recommend and would return again.

Was this review helpful? Yes
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear BDE111, It is fantastic to hear that your stay was enjoyable! We thank you for your compliments regarding our clean rooms and great location, but more importantly our staff. Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback. I appreciate you taking the time to write. Best, Lisa Tuller General Manager More 

Mason City, Iowa
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Pros and Cons: Pros: Conference area is nice, staff are friendly and helpful with pleasant check-in experience, rooms are clean, ample parking, excellent location, nice bar with regional beers. Fitness center is nice and adequate. Comfortable bed. Cons: Pool is in desperate need of deep cleaning, there is a rim of scum all around the edge. Pool needs paint and... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear barstego, We are thrilled to hear that we provided you with a comfortable stay. Your sincere feedback, which includes successes and areas for improvement, help guide our team who strive to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Lisa Tuller General... More 

1 review
5 of 5 stars Reviewed 5 weeks ago via mobile

The best part about our experience was the personable bartender Chris Long. If you ever have the pleasure or dis-pleasure of visiting Des Moines, IA & want good company he's your man. Worth the visit.

Was this review helpful? Yes
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear Monkey Town Bakery, We appreciate you sharing your kind recommendation. It’s great to hear that you enjoyed the friendly service you received from Chris. Thank you for your time in reviewing our hotel. Your words serve as encouragement to our associates who strive to provide a pleasant stay. Best, Lisa Tuller General Manager More 

Boston, Massachusetts, United States
Top Contributor
75 reviews 75 reviews
11 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed November 10, 2014

The positive, great club lounge on 9th floor, attentive service in the restaurant once the managers noticed the young woman waiting on us seemed overwhelmed. (Believe she was new. We have all been there.) Food in restaurant was quite good. My room was quite clean. I was graciously offered late check out. The negative, I have not been to this... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear Margaret F, We take pride in providing the best accommodations and service; your feedback, which highlights success and areas for improvement, is appreciated. I’m happy to learn you enjoyed your stay and I have noted your recommendations regarding the banquet service, club lounge and decor. Thank you for your time in reviewing our hotel. Sincerely, Lisa Tuller General Manager More 

Waterloo, Iowa
Top Contributor
50 reviews 50 reviews
22 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed November 3, 2014

I was very pleased with the reception I received upon check in. The last time I came, the welcome mat wasn't rolled out. It really does make all the difference when the staff greets you so kindly upon check in. This time both men at the desk were very attentive. They welcomed me back. They had no problem with a... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear iowaloves2travel, We are so appreciative of your kind review. It is rewarding to know that you enjoyed our modern room and friendly service. Your remarks serve as encouragement to our team who strive to provide a pleasant stay. Thank you for taking the time to share your experience and we look forward to your next visit. Best, Lisa Tuller... More 

Coralville, Iowa
Top Contributor
50 reviews 50 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed October 27, 2014

My family just stayed here and I was very impressed with the lovely lobby and very nice room. I have to say that the front desk staff person we interacted with could be a lot more pleasant which is very unusual for a Marriot. Overall, a great stay.

Was this review helpful? Yes
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear iowabeachmom, We are delighted to hear of the comfort you experienced at our hotel. I’m glad you were able to take advantage of our modern rooms and abundant amenities. Our associates are the key to providing our guests with a satisfying stay, so I was sorry to hear you did not receive exceptional service from our front desk associate.... More 

1 review
5 of 5 stars Reviewed October 21, 2014

I didn't think my rating would end up being an excellent because I had an issue with my room (my room heating/ventilation had a really loud noise when kicking on so I didn't get a good night's sleep for 2 nights.); But the customer service shown by the front desk attendant Bridget and then by the hotel manager Lisa Tuller... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear Carrie L, Thank you for sharing your kind review with us and other travelers. I was sorry that the noise from the HVAC unit in your room interrupted your sleep, so it was our pleasure to make it right. I’m glad we were able to provide a little comfort during a very difficult time. Thank you for staying with... More 

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Additional Information about West Des Moines Marriott

Address: 1250 Jordan Creek Parkway, West Des Moines, IA 50266
Location: United States > Iowa > West Des Moines
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — West Des Moines Marriott 3.5*
Number of rooms: 219
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Also Known As:
Marriott West Des Moines Hotel West Des Moines
Hotel Style:
#3 Business Hotel in West Des Moines
#5 Romantic Hotel in West Des Moines
#7 Family Hotel in West Des Moines

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