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West Des Moines Marriott

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1250 Jordan Creek Parkway, West Des Moines, IA 50266
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West Des Moines Marriott
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239 reviews from our community

Traveler rating
    122
    75
    30
    7
    5
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45
51
17
89
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
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English first
  • All months
    (239)
  • Mar-May only
    (55)
  • Jun-Aug only
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Moline, Illinois
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago via mobile

Nicely updated and clean. Loved the modern decor. Even the cool photos of corn had a great modern feel. Desk workers were attentive and helpful. The rooms were well appointed but only were fitted with towels for two. The pool and exercise room nice. Water was warm. The hot tub was not working. Breakfast buffet was very pricey.

Was this review helpful? Yes
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear Tumips, Thank you for taking the time to share your review with us and other travelers. I’m pleased to hear that you were able to enjoy our modern rooms and friendly service while in town. I appreciate your comments regarding the towels, whirlpool and breakfast and I have taken note. There is no better compliment than a return visit,... More 

West Des Moines, Iowa
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 3 weeks ago

What a superb facility and staff. We booked our event with them and they expertly guided us through every step to insure all of our wants and needs were accommodated. Jack Boettcher, Robin, Denise, Bridget and all the wait staff we came in contact with were right there insure everything went smoothly. With over 150 people sitting down to a... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear rlbennett2010, We appreciate having the opportunity to host your event. We aim to provide every guest with an exceptional experience, so it’s wonderful to hear of the hospitality and service you received. I thank you for your time in writing a review. I look forward to sharing your kind feedback with our team and we hope to host you... More 

Oskaloosa, Iowa
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

For starters there was mold growing on the wall of the room around the window, the window itself leaked, the carpet under the window was wet. Housekeeping is not timely, we stayed two nights and when we returned back to the room on Saturday late afternoon housekeeping had not been to our room. We were staying with a large group... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear Suzy R, Thank you for sharing a review about your recent stay with us. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect from Marriott. The little details definitely do make a trip and we regret we missed the mark. Your feedback provides us with the valuable information we need... More 

Iowa
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Returned to this property for a night's stay after an absence of many years and found it to be a very nice, updated property. Staff was friendly and accommodating at check in. Had a maintenance issue that was handled promptly. Room was nice size with a comfortable bed. I was there on a weekend so the concierge lounge was closed.... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear IrishRoverlA, Welcome back! Thank you for taking the time to share your review with us and other travelers. I’m pleased to hear that you were able to enjoy our updated accommodations and friendly service while in town. There is no better compliment than a return visit, so we hope to see you again soon. Best, Lisa Tuller General Manager More 

Cedar Rapids, Iowa
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 16, 2015

I had accidentally booked my reservation on Expedia a day earlier than I was staying. (Booked for a Saturday night but MEANT to book for a Sunday night.) I was terrified when I showed up when they said that my reservation was for the previous night and that I had missed my reservation. The front desk employee said that they... More 

Was this review helpful? Yes 3
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear Lily A, We are delighted you took the time to share your kind review; we value your comments. It’s wonderful to know your stay was pleasant. I’m glad we were able to make your reservation right; mistakes happen. Thank you for staying with us and we look forward to seeing you again. Best, Lisa Tuller General Manager More 

council bluffs, IA
Senior Contributor
33 reviews 33 reviews
20 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed February 16, 2015

We stayed here overnight for a wedding. We arrived a little early and our rooms were ready so we were able to check in and freshen up. We still had some time to kill and decided to go to the restaurant/bar to get some food and drinks. This may be some of the best hotel bar food I have ever... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear CAB314, On behalf of our entire team I would like to thank you for your kind review. It’s wonderful to know that your stay was enjoyable. Our associates work hard to provide a pleasant stay, so we are appreciative that you took the time to review our hotel. Your feedback allows us to monitor the guest experience. Thank you... More 

New York City, New York
Senior Contributor
33 reviews 33 reviews
22 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed February 11, 2015

I'm a Rewards Platinum business traveler and I give this place two thumbs up. Absolutely spotless, well-maintained, sound isolating, comfort brimming hotel. What a joy it has been to stay here while in Des Moines on business. You know, I'm not even actually doing business in Des Moines, my client is 50 miles out of town, but I loved this... More 

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ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear amostovoy, Thank you for your review and recommendation of our hotel and associates. I’m pleased to hear that our staff’s excellence in service make for a truly fantastic experience. Our team works hard to provide a remarkable stay. I will be sure to share your kind feedback. We appreciate your patronage. Best, Lisa Tuller General Manager More 

Omaha, Nebraska, United States
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 of 5 stars Reviewed February 5, 2015

Really nice hotel but a little pricey for what you get. The hotel had lots of meeting rooms and very large dining area inside. The fitness center was amazing but if you are just staying for a few night and are not holding business meetings at the hotel, it's not worth the price. No free breakfast , no free internet.

Was this review helpful? Yes
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear Max L, I’m sorry that you did not find us to be a good value. Guest satisfaction is our highest priority and I regret that we did not impress. I appreciate you noting our nice hotel and amazing gym. We will take your comments under consideration as we continually work to improve our guest experience. Thank you for taking... More 

Guttenberg, Iowa
Contributor
19 reviews 19 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 25, 2015

Staff at this hotel, from check-in, to the bartenders at our large annual conference dinner, to the servers at our tables to the top notch chef who presented us with a beautiful dinner - all made this a wonderful experience. I highly recommend this hotel. And the beds are dreamy comfortable!

Was this review helpful? Yes 2
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear Rabeccaj, Our team strives to provide a pleasant stay. We thank you for taking the time to write a review as your feedback is helpful in obtaining this goal. We are thrilled to hear your stay and meal were enjoyable. I appreciate you choosing our hotel while in the area and we hope to see you again on a... More 

Chatham, il
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed January 18, 2015

Fortunately one of our friends who works for a major bank had recommended this hotel. It was in a decent part of town and we felt safe. We stayed in town due to a group gymnastics meet. Our group had several 9 year old girls and parents. From the time we checked in the staff was EXTREMELY friendly and accommodating.... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear zander74, Your feedback assists us in our mission to continuously improve our offerings and guest satisfaction, so we thank you for your time in reviewing our hotel. I’m happy to hear of the comfort you experienced due to our modern accommodations and friendly service. On behalf of our entire team, I thank you for your kind remarks. Best, Lisa... More 

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