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West Des Moines Marriott

3.5 of 5 1250 Jordan Creek Parkway, West Des Moines, IA 50266
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Certificate of Excellence 2014
West Des Moines Marriott
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West Des Moines Marriott
West Des Moines Marriott
West Des Moines Marriott
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231 reviews from our community

Traveler rating
    119
    72
    29
    7
    4
See reviews for
43
49
16
86
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
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  • Russian first
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English first
  • All months
    (231)
  • Mar-May only
    (51)
  • Jun-Aug only
    (64)
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    (51)
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Guttenberg, Iowa
Contributor
17 reviews 17 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Staff at this hotel, from check-in, to the bartenders at our large annual conference dinner, to the servers at our tables to the top notch chef who presented us with a beautiful dinner - all made this a wonderful experience. I highly recommend this hotel. And the beds are dreamy comfortable!

Was this review helpful? Yes 1
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear Rabeccaj, Our team strives to provide a pleasant stay. We thank you for taking the time to write a review as your feedback is helpful in obtaining this goal. We are thrilled to hear your stay and meal were enjoyable. I appreciate you choosing our hotel while in the area and we hope to see you again on a... More 

Chatham, il
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Fortunately one of our friends who works for a major bank had recommended this hotel. It was in a decent part of town and we felt safe. We stayed in town due to a group gymnastics meet. Our group had several 9 year old girls and parents. From the time we checked in the staff was EXTREMELY friendly and accommodating.... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear zander74, Your feedback assists us in our mission to continuously improve our offerings and guest satisfaction, so we thank you for your time in reviewing our hotel. I’m happy to hear of the comfort you experienced due to our modern accommodations and friendly service. On behalf of our entire team, I thank you for your kind remarks. Best, Lisa... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

After a LONG day on the road from the East Coast, I called to arrange for a night's stay. I was greeted by a charging young lady, who extended her shift to insure I received the room and the service I so desperately needed. What a great end to a tiring day!

Was this review helpful? Yes
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear Jim C, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Lisa Tuller General Manager More 

Senior Contributor
45 reviews 45 reviews
22 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed one night here while in transit to the southwest. The lobby, restaurant and host staff were a bright spot! I visited the lobby restaurant and bar for some Sunday football refreshments and food. Absolutely excellent! Later that evening in was encouraged to visit the 9th floor elite lounge. All I can say is that management better take a... More 

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ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear Icantdrive65, I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience. Along with providing us with areas of opportunity, your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we look forward to your return... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

My son was in a bad accident and admitted to a nearby hospital. The main reason I booked here was because of its proximity to the hospital. My son's wife and I were pleasantly surprised and touched by the genuine care and concern of the Marriott staff from the wait staff to the shuttle drivers who took us back and... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear Connie S, We’re happy to hear from you, and glad to know our location was convenient. I’m pleased you found our service pleasant and I'm glad we could provide you with a good night's rest during a stressful time. Thank you for your kind feedback and we hope to host you again under better circumstances. Warm Regards, Lisa Tuller... More 

Iowa
Senior Contributor
35 reviews 35 reviews
18 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Upsides: Staff, service, drinks, room quality, bed, shower and..... were all great. Convenient location to shopping of all kinds and quality food and beverage operations. Great lobby area for socializing. After dinner elsewhere, bistro available on site, we returned and had two cabernets each with great visiting with staff especially bartender Tori (Victoria) Lutcavish. Room was great, comfy bed and... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear DKMTravel, Thank you for sharing your review and recommendation. We’re pleased to hear our clean hotel, friendly staff, and convenient location made for an enjoyable stay. Along with providing us with areas of opportunity, your feedback serves as encouragement to our associates. We enjoyed having you as our guest, and we hope you’ll visit us again soon. Best, Lisa... More 

Iowa City, Iowa
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed at other Marriotts in different cities/countries, but non stands out as this Marriott hotel. The staffs at this hotel make the difference!! We were always greeted at the lobby area by the staffs whenever we passed thru the hotel. The front desk staffs were very helpful, friendly, accommodating and courteous and always with a smile when dealing with... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear sher2011, Thank you for your review and recommendation of our modern hotel and wonderful staff. I’m pleased to hear that our staff’s excellence in service made for a truly fantastic experience. We have a great team comprised of dedicated associates that genuinely care about providing each guest with an exceptional stay. I’ll be certain to pass along your compliments.... More 

Sioux Falls, South Dakota
Top Contributor
66 reviews 66 reviews
19 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The Marriott in West Des Moines is just beautiful! Our bed was so comfortable, we considered staying a 2nd night (ultimately had to leave though). The room was very clean, but the housekeepers did overlook an empty wine bottle in one of the cupboards and the complimentary lotion was empty! Otherwise, spotless. We stayed in a 2 room suite. It... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear ljbeethoven, Your feedback assists us in our mission to continuously improve our offerings and guest satisfaction, so we thank you for your time in reviewing our hotel. I’m happy to hear of the comfort you experienced due to our modern accommodations and friendly service. On behalf of our entire team, I thank you for your kind remarks. Please visit... More 

Bella Vista, Arkansas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

When we visit the area we love to stay at this hotel. The rooms are so clean and the beds are so comfortable. We love how friendly the staff always is. The last time I stayed, Kurt, Bridget and Bill were so helpful getting me the information that I requested. Bridget gave great advice on where to go to give... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear Michele S, Welcome back! We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your next visit. Best, Lisa Tuller General Manager More 

Des Moines, Iowa
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago

I stayed at the West Des Moines Marriott on Christmas Eve and Christmas night, 2014. To my surprise, there was a Christmas stocking hanging on my hotel room door, filled with fruits and candy. My room towels were folded with candy canes included. The staff was so kind, they gave me complementary Internet hook up and truly provided warm customer... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear marsue1978, We appreciate having the opportunity to host you over the holiday. We aim to provide every guest with a comfortable visit, so it’s wonderful to hear of the comfort you experienced while staying with us. I thank you for your time in reviewing our hotel. We are delighted to be your hotel of choice. Best, Lisa Tuller General... More 

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Additional Information about West Des Moines Marriott

Address: 1250 Jordan Creek Parkway, West Des Moines, IA 50266
Location: United States > Iowa > West Des Moines
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — West Des Moines Marriott 3.5*
Number of rooms: 219
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Also Known As:
Marriott West Des Moines Hotel West Des Moines
Hotel Style:
#3 Business Hotel in West Des Moines
#4 Romantic Hotel in West Des Moines
#6 Family Hotel in West Des Moines

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