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West Des Moines Marriott

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1250 Jordan Creek Parkway, West Des Moines, IA 50266
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West Des Moines Marriott
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West Des Moines Marriott
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251 reviews from our community

Traveler rating
    127
    80
    31
    7
    6
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52
54
18
90
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mason City, Iowa
1 review
5 of 5 stars Reviewed 2 days ago NEW

Staff was very helpful and friendly. Room service was faster than they said they'd be. Very clean, and we had a baby with us, that was crying but the neighboring wall said they didn't hear a thing. Good stay. A little more expensive than we'd like, but for the area it was a good value.

Was this review helpful? Yes
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear Nfoley11, Our team strives to provide a pleasant stay. We thank you for taking the time to write a review as your feedback is helpful in obtaining this goal. We are thrilled to hear your stay was enjoyable. I appreciate you choosing our hotel while in the area and we hope to see you again on a return visit.... More 

Harrisburg, Pennsylvania
1 review
5 of 5 stars Reviewed 3 days ago NEW

When I arrived to check in they offered to upgrade us to a suite, my wife and child LOVED the upgrade and big spacious room. Nice staff and great service. The pool and the rest of the amenities were great. Would stay here again.

Was this review helpful? Yes
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear Patrick S, Our team strives to provide a pleasant stay. We thank you for taking the time to write a review as your feedback is helpful in obtaining this goal. We are thrilled to hear your stay was enjoyable. I appreciate you choosing our hotel while in the area and we hope to see you again on a return... More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel was fantastic! Nice and quiet, the room was right off the elevator so I didn't have to walk far. I needed a refrigerator for my meds,and they brought one up. The prices of the food was expensive, so we didn't eat there, but the staff was helpful and polite. I would definitely stay there again next time we're... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear Janet C, On behalf of our entire team I would like to thank you for your kind review. It’s wonderful to know that your stay was enjoyable. Our associates work hard to provide a pleasant stay, so we are appreciative that you took the time to review our hotel. Your feedback allows us to monitor the guest experience. Thank... More 

Iowa City, Iowa
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We stayed here in May 2015 because a friend was getting married in the ballroom at the Marriott. The hotel was very clean and check in was very friendly. Our room was clean and well kept as well. We did not eat at the restaurant on site; however, our friend's wedding was catered by the hotel and the food was... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear Sara B, We are delighted that you took the time to write. Your review lets us know that overall, your stay was enjoyable. Our team works hard to provide a pleasant stay, so we appreciate knowing you felt comfortable while visiting for a wedding. I have noted your feedback regarding the ice-machine, and I appreciate your time in reviewing... More 

Top Contributor
95 reviews 95 reviews
18 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

We were here for a soccer tournament. Check in was swift and effortless. Quiet and comfortable hotel with bar and restaurant. Would have liked to see a fridge in room. Ladies be sure to look in the closet for a hair dryer in a bag. Odd. Kids loved the pool area. Bartender was nice but not confident in her hard... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear John R, We appreciate having the opportunity to host you. We aim to provide every guest with a comfortable visit, so it’s wonderful to hear of the comfort you experienced while staying with us. Your honest feedback on areas which we can improve is welcomed. I thank you for your time in reviewing our hotel. We hope to host... More 

marion, iowa
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed one night in May. the room is a good size, however there is no fridge, which I really need when traveling. Grounds and room were both well maintained and clean. The hotel is only about 6 min from the Jordan creek area and about 15 min from downtown des moines. We would stay here again if visiting the... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear cnkwitter, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Lisa Tuller General Manager More 

Omaha, Nebraska
Senior Contributor
44 reviews 44 reviews
21 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My daughter and I stayed for a competition at Valley Southwoods Freshman. This hotel is right by the interstate but you'd never know it. The rooms are quiet, spacious and clean. The front desk staff is friendly and helpful. We ordered breakfast room service and everything was excellent! There are plenty of eating options nearby and great shopping at Jordan... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear Chellis74, I'm glad that we provided you with the great stay you've come to know from Marriott. Your time in reviewing our hotel is appreciated and we hope to see you upon your return to the area. Thanks again. Best, Lisa Tuller General Manager More 

Boston, Massachusetts
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

the hotel was clean and what you expect of a marriott. I have no complains and the room service food was good, better than most places we ate around Des Moines. The hotel was close to Drake university were the JO track and field events were taking place. There is a sub shop a corner away with some pretty good... More 

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ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear Pola705, I’m delighted to hear that you enjoyed your stay. We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon. Best, Lisa Tuller General Manager More 

Longmont, Colorado
Top Contributor
215 reviews 215 reviews
24 hotel reviews
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed April 21, 2015

I'm not all that sensitive to perfumes, etc. but they really overdid it with the fragrance when it bothers me! Other than that, nice hotel, good location, attentive staff. Bar and light fare in lobby.

Was this review helpful? Yes
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear jdbirch, We appreciate you sharing your sincere review. It’s great to hear that you enjoyed our friendly service and comfortable accommodations. Thank you for your time in reviewing our hotel. Your feedback, which highlights strengths and areas of improvement, serve as encouragement to our associates who strive to provide a pleasant stay. Best, Lisa Tuller General Manager More 

Grant City, Missouri
1 review
5 of 5 stars Reviewed April 20, 2015

I stayed for a girls overnight, with my 3 little girls (12 and under). I had the family meal package. It was so nice! My girls loved the room, the pool, the restaurant and the food. Such a fun time! The facilities were nice and the people were so friendly. The room was very clean. I will definitely look for... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear Amber M, Thank you for taking the time to share your review on TripAdvisor. It is sincere feedback like yours which allows us to monitor and enhance our guest experience. We’re pleased to hear our modern hotel, friendly staff, and amenities made for an enjoyable girls weekend. There is no better compliment than a return visit, so we hope... More 

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