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West Des Moines Marriott

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1250 Jordan Creek Parkway, West Des Moines, IA 50266
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1 room 1 adult
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West Des Moines Marriott
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287 Reviews from our TripAdvisor Community

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Minnetonka, Minnesota
Level Contributor
63 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Spent two nights at this hotel in early January on a business trip. The room was clean and staff were friendly. There was some updating that could have been done around the tub in the bathroom and around the windows in the room. It was incredibly cold outside, and the moisture had condensed around the windows causing water in the... More 

Helpful?
Thank chaya s
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear chaya s, We are thrilled to hear that we provided you with a comfortable stay. Your sincere feedback, which includes successes and areas for improvement, help guide our team who strive to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Lisa Tuller... More 

Seattle, Washington
1 review
5 of 5 stars Reviewed 1 week ago

I stayed in a standard room with 2 queen beds for a business trip for 5 nights. I had fast internet and the rooms were very clean. The best part about my stay was the fantastic staff. Every single one of them goes out of their way to make you feel comfortable and happy. They are always available for questions... More 

Helpful?
Thank Sheri S
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear Sheri S, Our team strives to provide a pleasant stay. We thank you for taking the time to write a review as your feedback is helpful in obtaining this goal. We are thrilled to hear your stay was enjoyable. I appreciate you choosing our hotel while in the area and look forward to sharing your kind remarks with the... More 

Bergen, Norway
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 1 week ago

Annoying problems started right away. I could not check-in at 3 PM as is policy with the hotel. -Come back in an hour! I was told. I came back an hour and a half later. Still no room available and there was no explanation to why either. Then I waited another hour and a half before they could offer me... More 

Helpful?
Thank Skyflier
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear Skyflier, We sincerely regret your experience. I apologize that we did not have a room ready for your 3PM arrival. This is definitely not up to our standards and I’m sorry for any frustration caused. Additionally, I'm sorry for the lapses in service that occurred during your stay and I have taken note. The details definitely do make the... More 

West Des Moines, Iowa
1 review
5 of 5 stars Reviewed 2 weeks ago

I have been staying here for a week for business and being away from home is hard enough. The customer service and personable experience from the hotel staff was beyond anything I have ever experienced from a hotel. Morgan M. was exceptional and was always welcoming coming back from dinner every night. He always greeted me with a smile and... More 

Helpful?
Thank hallea31
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear hallea31, Your feedback assists us in our mission to continuously improve our offerings and guest satisfaction, so we thank you for your time in reviewing our hotel. I’m happy to hear of the comfort you experienced due to our welcoming and friendly service. On behalf of our entire team, I thank you for your kind remarks. Please visit us... More 

Iowa City, Iowa
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here New Years Eve on our way to Omaha. Hotel is just off Interstate 80 and about a mile from the Jordan Creek Mall. Our room was large and clean, and the staff was friendly. There are many restaurants nearby. The lounge was closed due to it being a holiday so I can't say anything about that. Since... More 

Helpful?
Thank plasmawave
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear plasmawave, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable while passing through. We appreciate your review and humbly request a return visit. Sincerely, Lisa Tuller General Manager More 

Spearfish
Level Contributor
6 reviews
3 hotel reviews
5 of 5 stars Reviewed January 7, 2016

Travelling home for the holidays, we decided to stop near Des Moines, IA for the night, My husband picked the Marriot. I'm thinking it will be too expensive. Boy was i wrong. It was cheaper than most hotels and there was a restaurant/bar included so we didn't have to leave the facility after travelling. A big plus. Also for just... More 

Helpful?
Thank Deborah G
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear Deborah G, Thank you for taking the time to share your review with us and other travelers. I’m pleased to hear that you were able to enjoy our comfortable accommodations and amenities while passing through to visit family. There is no better compliment than a return visit, so we hope to see you again soon. Best, Lisa Tuller General... More 

1 review
5 of 5 stars Reviewed January 7, 2016 via mobile

The rooms were wonderful with excellent comfort level. They were very clean as well. The breakfast buffet was pricier, but very enjoyable with the selection. Chad provided excellent service each morning. I did try to hang my towels up so they wouldn't have to be replaced each day, but they got replaced anyway. That could be a coaching opportunity, but... More 

Helpful?
Thank Austin L
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear Austin L, We’re happy to hear from you, and glad to know you enjoyed your stay. I’m pleased you found our amenities and service pleasant. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback and we look forward to hosting you again. Best, Lisa Tuller General Manager More 

Chicago, Illinois
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed December 21, 2015

I stayed here for 3 days (2 nights) and the experience was good. The room was great and the hotel (overall) was nice. The front desk was helpful and friendly. The restaurant had good food and excellent service. Nothing really stood out about the breakfast bar (except the fact that it was pricey) for the few options it offered. I... More 

Helpful?
Thank Dnb1234
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear Dnb1234, Thanks so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we provide. I have noted your comments regarding our breakfast. Thank you for recognizing the staff, I will be sure to share your kind comments. We look forward to seeing you... More 

Omaha, Nebraska
Level Contributor
55 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed December 14, 2015

This Hotel is Awesome. Friendly staff , comfortable rooms and service is excellent. Location is right next to main interstate and Jordan Creek Shopping Mall. I would highly recommend this hotel to business and vacation travelers. Thanks Marriott !!

Helpful?
Thank AnyCabernet
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear AnyCabertnet, I'm delighted to hear that you enjoyed your stay. It’s great to receive your kind comments regarding our location and service. We appreciate your patronage and hope to see you again soon. Best, Lisa Tuller General Manager More 

Columbia, Missouri, United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed December 5, 2015 via mobile

My husband and I were not impressed with the room or service. Everything was an extra charge, and even those things that came with our room rate had to be charged and then removed from the final bill. Really? The breakfast buffet was very overpriced for what was included. My room service salad was served on limp lettuce and the... More 

Helpful?
Thank Rhonda M
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear Rhonda M, I’m sorry that our service and the quality of our amenities were not to your liking; please forgive us. Guest satisfaction is our highest priority and I regret that we left you underwhelmed. Your feedback is welcomed as it fosters improvements. Thank you for taking the time to share your review with us. Sincerely, Lisa Tuller General... More 

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