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West Des Moines Marriott

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1250 Jordan Creek Parkway, West Des Moines, IA 50266
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West Des Moines Marriott
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West Des Moines Marriott
West Des Moines Marriott
West Des Moines Marriott
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243 reviews from our community

Traveler rating
    124
    76
    30
    7
    6
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47
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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    (243)
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Longmont, Colorado
Top Contributor
200 reviews 200 reviews
23 hotel reviews
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I'm not all that sensitive to perfumes, etc. but they really overdid it with the fragrance when it bothers me! Other than that, nice hotel, good location, attentive staff. Bar and light fare in lobby.

Was this review helpful? Yes
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear jdbirch, We appreciate you sharing your sincere review. It’s great to hear that you enjoyed our friendly service and comfortable accommodations. Thank you for your time in reviewing our hotel. Your feedback, which highlights strengths and areas of improvement, serve as encouragement to our associates who strive to provide a pleasant stay. Best, Lisa Tuller General Manager More 

Grant City, Missouri
1 review
5 of 5 stars Reviewed 1 week ago

I stayed for a girls overnight, with my 3 little girls (12 and under). I had the family meal package. It was so nice! My girls loved the room, the pool, the restaurant and the food. Such a fun time! The facilities were nice and the people were so friendly. The room was very clean. I will definitely look for... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear Amber M, Thank you for taking the time to share your review on TripAdvisor. It is sincere feedback like yours which allows us to monitor and enhance our guest experience. We’re pleased to hear our modern hotel, friendly staff, and amenities made for an enjoyable girls weekend. There is no better compliment than a return visit, so we hope... More 

Covington, Kentucky
Contributor
16 reviews 16 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a well maintained, well-managed property, convenient to I-80. My request for a quiet king-room was honored. Didn't eat, but enjoyed the bar that has made a conscious decision to serve local draft brews. Fantastic rate, wireless for Rewards members. Room was very clean, bed comfortable, bedding clean an crisp, effective sound insulation.

Was this review helpful? Yes
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear Dharmabum1809, Thanks for your time in reviewing your experience. It’s encouraging to know you enjoyed our amenities and accommodations. Your recommendation is appreciated; our associates work hard to provide a pleasant stay. We hope to host you again the next time you are passing through. Best, Lisa Tuller General Manager More 

West Branch, Iowa
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I reserved a room (part of a group with total 10 rooms) on March 6 at this property for two nights (April 10-12), and received a confirmation. The event is in Des Moines, and has resulted in every Des Moines area hotel being booked for the weekend. Today, one week prior to the stay, I received an email from the... More 

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ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear wb191, I'm terribly sorry for any frustration caused. Your reservation was booked outside of the room block reserved by your group. We do our very best to accommodate all room type requests; but your confirmation stated that we could not guarantee you a room type with two beds. Due to the high demand in the area and your group... More 

Moline, Illinois
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 of 5 stars Reviewed March 20, 2015

Nicely updated and clean. Loved the modern decor. Even the cool photos of corn had a great modern feel. Desk workers were attentive and helpful. The rooms were well appointed but only were fitted with towels for two. The pool and exercise room nice. Water was warm. The hot tub was not working. Breakfast buffet was very pricey.

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ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear Tumips, Thank you for taking the time to share your review with us and other travelers. I’m pleased to hear that you were able to enjoy our modern rooms and friendly service while in town. I appreciate your comments regarding the towels, whirlpool and breakfast and I have taken note. There is no better compliment than a return visit,... More 

West Des Moines, Iowa
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed March 8, 2015

What a superb facility and staff. We booked our event with them and they expertly guided us through every step to insure all of our wants and needs were accommodated. Jack Boettcher, Robin, Denise, Bridget and all the wait staff we came in contact with were right there insure everything went smoothly. With over 150 people sitting down to a... More 

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ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear rlbennett2010, We appreciate having the opportunity to host your event. We aim to provide every guest with an exceptional experience, so it’s wonderful to hear of the hospitality and service you received. I thank you for your time in writing a review. I look forward to sharing your kind feedback with our team and we hope to host you... More 

Oskaloosa, Iowa
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 1, 2015

For starters there was mold growing on the wall of the room around the window, the window itself leaked, the carpet under the window was wet. Housekeeping is not timely, we stayed two nights and when we returned back to the room on Saturday late afternoon housekeeping had not been to our room. We were staying with a large group... More 

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ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear Suzy R, Thank you for sharing a review about your recent stay with us. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect from Marriott. The little details definitely do make a trip and we regret we missed the mark. Your feedback provides us with the valuable information we need... More 

Iowa
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 1, 2015

Returned to this property for a night's stay after an absence of many years and found it to be a very nice, updated property. Staff was friendly and accommodating at check in. Had a maintenance issue that was handled promptly. Room was nice size with a comfortable bed. I was there on a weekend so the concierge lounge was closed.... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear IrishRoverlA, Welcome back! Thank you for taking the time to share your review with us and other travelers. I’m pleased to hear that you were able to enjoy our updated accommodations and friendly service while in town. There is no better compliment than a return visit, so we hope to see you again soon. Best, Lisa Tuller General Manager More 

Cedar Rapids, Iowa
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 16, 2015

I had accidentally booked my reservation on Expedia a day earlier than I was staying. (Booked for a Saturday night but MEANT to book for a Sunday night.) I was terrified when I showed up when they said that my reservation was for the previous night and that I had missed my reservation. The front desk employee said that they... More 

Was this review helpful? Yes 3
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear Lily A, We are delighted you took the time to share your kind review; we value your comments. It’s wonderful to know your stay was pleasant. I’m glad we were able to make your reservation right; mistakes happen. Thank you for staying with us and we look forward to seeing you again. Best, Lisa Tuller General Manager More 

council bluffs, IA
Senior Contributor
35 reviews 35 reviews
21 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed February 16, 2015

We stayed here overnight for a wedding. We arrived a little early and our rooms were ready so we were able to check in and freshen up. We still had some time to kill and decided to go to the restaurant/bar to get some food and drinks. This may be some of the best hotel bar food I have ever... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear CAB314, On behalf of our entire team I would like to thank you for your kind review. It’s wonderful to know that your stay was enjoyable. Our associates work hard to provide a pleasant stay, so we are appreciative that you took the time to review our hotel. Your feedback allows us to monitor the guest experience. Thank you... More 

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