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West Des Moines Marriott

3.5 of 5 1250 Jordan Creek Parkway, West Des Moines, IA 50266
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Certificate of Excellence 2014
West Des Moines Marriott
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West Des Moines Marriott
West Des Moines Marriott
West Des Moines Marriott
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237 reviews from our community

Traveler rating
    121
    74
    30
    7
    5
See reviews for
44
51
17
88
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • Russian first
  • Any
English first
  • All months
    (237)
  • Mar-May only
    (53)
  • Jun-Aug only
    (64)
  • Sep-Nov only
    (65)
  • Dec-Feb only
    (55)
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Oskaloosa, Iowa
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

For starters there was mold growing on the wall of the room around the window, the window itself leaked, the carpet under the window was wet. Housekeeping is not timely, we stayed two nights and when we returned back to the room on Saturday late afternoon housekeeping had not been to our room. We were staying with a large group... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear Suzy R, Thank you for sharing a review about your recent stay with us. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect from Marriott. The little details definitely do make a trip and we regret we missed the mark. Your feedback provides us with the valuable information we need... More 

Iowa
Contributor
19 reviews 19 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Returned to this property for a night's stay after an absence of many years and found it to be a very nice, updated property. Staff was friendly and accommodating at check in. Had a maintenance issue that was handled promptly. Room was nice size with a comfortable bed. I was there on a weekend so the concierge lounge was closed.... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear IrishRoverlA, Welcome back! Thank you for taking the time to share your review with us and other travelers. I’m pleased to hear that you were able to enjoy our updated accommodations and friendly service while in town. There is no better compliment than a return visit, so we hope to see you again soon. Best, Lisa Tuller General Manager More 

Cedar Rapids, Iowa
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I had accidentally booked my reservation on Expedia a day earlier than I was staying. (Booked for a Saturday night but MEANT to book for a Sunday night.) I was terrified when I showed up when they said that my reservation was for the previous night and that I had missed my reservation. The front desk employee said that they... More 

Was this review helpful? Yes 3
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear Lily A, We are delighted you took the time to share your kind review; we value your comments. It’s wonderful to know your stay was pleasant. I’m glad we were able to make your reservation right; mistakes happen. Thank you for staying with us and we look forward to seeing you again. Best, Lisa Tuller General Manager More 

council bluffs, IA
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here overnight for a wedding. We arrived a little early and our rooms were ready so we were able to check in and freshen up. We still had some time to kill and decided to go to the restaurant/bar to get some food and drinks. This may be some of the best hotel bar food I have ever... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear CAB314, On behalf of our entire team I would like to thank you for your kind review. It’s wonderful to know that your stay was enjoyable. Our associates work hard to provide a pleasant stay, so we are appreciative that you took the time to review our hotel. Your feedback allows us to monitor the guest experience. Thank you... More 

New York City, New York
Senior Contributor
30 reviews 30 reviews
21 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I'm a Rewards Platinum business traveler and I give this place two thumbs up. Absolutely spotless, well-maintained, sound isolating, comfort brimming hotel. What a joy it has been to stay here while in Des Moines on business. You know, I'm not even actually doing business in Des Moines, my client is 50 miles out of town, but I loved this... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear amostovoy, Thank you for your review and recommendation of our hotel and associates. I’m pleased to hear that our staff’s excellence in service make for a truly fantastic experience. Our team works hard to provide a remarkable stay. I will be sure to share your kind feedback. We appreciate your patronage. Best, Lisa Tuller General Manager More 

Omaha, Nebraska, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

Really nice hotel but a little pricey for what you get. The hotel had lots of meeting rooms and very large dining area inside. The fitness center was amazing but if you are just staying for a few night and are not holding business meetings at the hotel, it's not worth the price. No free breakfast , no free internet.

Was this review helpful? Yes
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear Max L, I’m sorry that you did not find us to be a good value. Guest satisfaction is our highest priority and I regret that we did not impress. I appreciate you noting our nice hotel and amazing gym. We will take your comments under consideration as we continually work to improve our guest experience. Thank you for taking... More 

Guttenberg, Iowa
Contributor
19 reviews 19 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 25, 2015

Staff at this hotel, from check-in, to the bartenders at our large annual conference dinner, to the servers at our tables to the top notch chef who presented us with a beautiful dinner - all made this a wonderful experience. I highly recommend this hotel. And the beds are dreamy comfortable!

Was this review helpful? Yes 2
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear Rabeccaj, Our team strives to provide a pleasant stay. We thank you for taking the time to write a review as your feedback is helpful in obtaining this goal. We are thrilled to hear your stay and meal were enjoyable. I appreciate you choosing our hotel while in the area and we hope to see you again on a... More 

Chatham, il
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 18, 2015

Fortunately one of our friends who works for a major bank had recommended this hotel. It was in a decent part of town and we felt safe. We stayed in town due to a group gymnastics meet. Our group had several 9 year old girls and parents. From the time we checked in the staff was EXTREMELY friendly and accommodating.... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear zander74, Your feedback assists us in our mission to continuously improve our offerings and guest satisfaction, so we thank you for your time in reviewing our hotel. I’m happy to hear of the comfort you experienced due to our modern accommodations and friendly service. On behalf of our entire team, I thank you for your kind remarks. Best, Lisa... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 16, 2015

After a LONG day on the road from the East Coast, I called to arrange for a night's stay. I was greeted by a charging young lady, who extended her shift to insure I received the room and the service I so desperately needed. What a great end to a tiring day!

Was this review helpful? Yes 1
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear Jim C, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Lisa Tuller General Manager More 

Senior Contributor
46 reviews 46 reviews
22 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed January 11, 2015

I stayed one night here while in transit to the southwest. The lobby, restaurant and host staff were a bright spot! I visited the lobby restaurant and bar for some Sunday football refreshments and food. Absolutely excellent! Later that evening in was encouraged to visit the 9th floor elite lounge. All I can say is that management better take a... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear Icantdrive65, I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience. Along with providing us with areas of opportunity, your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we look forward to your return... More 

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Additional Information about West Des Moines Marriott

Address: 1250 Jordan Creek Parkway, West Des Moines, IA 50266
Location: United States > Iowa > West Des Moines
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — West Des Moines Marriott 3.5*
Number of rooms: 219
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Also Known As:
Marriott West Des Moines Hotel West Des Moines
Hotel Style:
#3 Business Hotel in West Des Moines
#4 Romantic Hotel in West Des Moines

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