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All 16 West Des Moines hotels

West Des Moines Marriott

3.5 of 5 Hotel   |   1250 Jordan Creek Parkway, West Des Moines, IA 50266
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86%
Ranked #4 of 16 hotels in West Des Moines
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
CScott04 Sterling Heights, Michigan
  • Overview
  • Reviews (195)
  • Photos (51)
  • Amenities
  • Room tips (33)
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195 people have reviewed this hotel

Traveler rating
    95
    63
    26
    7
    4
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36
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73
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Sterling Heights, Michigan
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

We checked in late, exhausted from 9 hours on the road. The wonderful, kind clerk at the check-in desk took one look at me and asked if my family wanted an upgrade from our 2-queen-bed regular room to a king suite. I wanted to cry from gratitude. The hotel on the whole, our room & entire experience was utterly luxurious... More

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Overland Park, Kansas
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

A couple of things to watch out for if considering this Marriott. One is you have to drive to just about anything (Des Moines is 10 miles East) and if you are not a gold level Marriott then you will pay for food and Internet access. They did resolve an Internet access issue quickly but it added to my work... More

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ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear Rob P, It’s wonderful to know you enjoyed our modern rooms and Starbucks. I’m so sorry for the frustration you experienced with Wi-Fi. I appreciate you sharing your sincere review with us and other travelers; this allows us to improve future stays. Our team strives to be your hotel of choice when in the West Des Moines area. Kind... More

Sparland
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed at this property for 3 nights while attending a GoodGuys car show in Des Moines (it was the host hotel recommended by them). We attend the car show each year but this was our first experience with this hotel. Room rate was reasonable ($92/night for 2 adults not including taxes). It was obvious this is a 'business' hotel (conference... More

Was this review helpful? Yes 1
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear Carl H, Thank you for taking the time to write. I am happy to hear that overall you had a pleasant stay. I apologize for your disappointment with internet, cost & pool tile cleanliness. I appreciate you sharing our strengths along with areas of opportunity. It is feedback like yours which allows us to impact future guest experiences. Sincerely,... More

Minneapolis, Minnesota
1 review
3 of 5 stars Reviewed 3 weeks ago

The Marriott has been the headquarters hotel for a classic car show my husband and I have been attending for several years. The entire hotel has gone through a beautiful renovation in the last couple of years. Alas, looks aren't everything. We discovered a few things during our recent stay: In-room internet is no longer free! Sorry, but I'm not... More

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ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear Joni O, Thank you for sharing your feedback. This is definitely not up to our standards and we are constantly working on improving the quality of service provided. I have taken note and wish to thank you for all your valuable comments regarding internet, toiletries and food service. These are of great importance to us and allow us to... More

Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed June 23, 2014

Nick Agnus provided the best service that I have had at any hotel that I have been to in this area. He was kind, attentive, and made sure that our time at the hotel was as productive as possible. I highly recommend you request his help when having an event here.

Was this review helpful? Yes
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear Will, Thank you for taking the time to write a review. I am so glad to know that your time at West Des Moines Marriott was productive. I look forward to sharing your kind comments with Nick Agnus and hope to see you again on your next trip to the area. Warmest Regards, Lisa Tuller, GM More

1 review
5 of 5 stars Reviewed June 23, 2014

Went here for a meeting, best space I've experienced in a long time. We got a nice space to work, plenty of food and water throughout the day, and a lunch that was delicious. Options for vegetarians, and a large variety of beverages to choose from. Nick frequently checked in on us for anything additional needs without being a bother,... More

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ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

It’s wonderful to hear that our staff was friendly and accommodating to your requests. I'm delighted to know you enjoyed our many vegetarian food selections. I will share your kind feedback with Nick. We look forward to your next visit. Best, Lisa Tuller, GM More

Des Moines, Iowa
1 review
5 of 5 stars Reviewed June 23, 2014

My organization was in a pinch to find a training location for new staff coming into the state. We needed the space quickly, in a private area, food provided and needed this for two entire days. I spoke with Nick Agnus, the restaurant manager, and he was an incredible help! He offered the private dining room because the conference rooms... More

Was this review helpful? Yes
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Thank you for taking a moment and writing a review. I'm happy to hear that you found our staff friendly and helpful, and that you were able to accomplish your training goals. I will share your kind feedback with Nick. We hope to host your next event! Best, Lisa Tuller, GM More

Sergeant Bluff, Iowa
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 14, 2014

Where to begin, booked a room for my 2 daughters and I and our 2 small dogs because we went to the CHER concert in DM. Arrived on a Sunday night. After we got our dogs settled and all our luggage in (which was very inconvenient making 2 trips all the way thru the lobby and up to our room... More

Was this review helpful? Yes 2
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Thank you for writing. Please know we take all guest feedback very seriously and would like to discuss the issues you encountered at your earliest convenience. I assure you that our highest priority is delivering the quality product and service that our guests have come to expect and deserve. Please feel free to contact me directly to further discuss. We... More

San Juan, Puerto Rico
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed June 9, 2014

It is a nice 2 1/2 stars hotel at West Des Moines. For the price paid $129 per night is fantastic. The maid housekeeping is a fantastic service. The Bed and pillows were excellent. Nice buffett breakfast on the weekends and during the week there is a Perkins cafe walking by 3-5 minutes. It is on Jordan Creek Parkway close... More

Was this review helpful? Yes 2
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

JimmMPR, Thanks very much for taking the time to share your experience and for your kind words. We hope you had a great time at the wedding and to see you again the next time you’re in West Des Moines. Yours truly, Lisa Tuller, General Manager More

Saint Louis, Missouri
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 28, 2014

The decor and lighting is very pleasant. The Concierge Lounge is well stocked and spacious. The overall service everywhere was excellent. I had an accidental spill of some Diet Coke in my room, and they responded very promptly to my call about it. The hotel is convenient to the highway and businesses in West Des Moines.

Was this review helpful? Yes
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

TheBigChasMO, Thank you for choosing West Des Moines Marriott. We appreciate your review and kind comments regarding the excellent service delivered during your stay. Our staff takes pride in their approach to hospitality, and I look forward to sharing your compliments. We hope to welcome you back again soon. Thank you again for your review. Kind regards, Lisa Tuller, General... More

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Additional Information about West Des Moines Marriott

Address: 1250 Jordan Creek Parkway, West Des Moines, IA 50266
Phone Number:
Location: United States > Iowa > West Des Moines
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — West Des Moines Marriott 3.5*
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Also Known As:
Marriott West Des Moines Hotel West Des Moines

51 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#3 Business Hotel in West Des Moines #6 Family Hotel in West Des Moines
Hotel Class
Official Description (provided by the hotel)
West Des Moines Marriott is ideally located for business or leisure travel and is just 8 miles to downtown and 1 mile to Jordan Creek Town Center. We're close to businesses including Wells Fargo, Marsh, Aviva USA, Farm Bureau and Mercy West Medical Center. Complimentary shuttle service to the airport (12 miles) is available 7am-11pm daily. This West Des Moines hotel offers 219 rooms including 38 suites with WIRELESS Internet and 37" flat screen TVs. On the Concierge Level, upgraded amenities such as complimentary breakfast and evening hors d'oeuvres await you in the exclusive lounge for Concierge Level guests. Enjoy delectable cuisine at Two Rivers Grille or unwind with cocktails and conversation at Two Rivers Lounge. Freshly renovated event space for 10 to 450, enhanced by our award-winning service and catering, will make your presentation, wedding or reunion truly dazzle. We invite you to experience the best among hotels in West Des Moines! ... more   less 
Number of rooms
219

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