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West Des Moines Marriott

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1250 Jordan Creek Parkway, West Des Moines, IA 50266
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1 room 1 guest
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West Des Moines Marriott
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269 Reviews from our TripAdvisor Community

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Traveler rating
    136
    85
    34
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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  • Mar-May only
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Charlotte, North Carolina
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed today NEW

Rated #4 in West Des Moines here on TripAdvisor led me to book this hotel for a business trip. I won't make the same mistake next time. While my room was clean, spacious and well-appointed, the bathroom upgrades stopped at the fancy Speakman showerhead. The bathtub was still the old-style very low-profile tub, and the toilet was the old, water-guzzling... More 

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1 review
4 of 5 stars Reviewed 3 days ago NEW

I was in town for a conference that was held at this hotel so I stayed 2 nights. I found the room to be quite comfortable! Several of the reviews I've read mentioned the bed was not comfortable but I found the bed very comfortable and I slept great both nights. The staff were all very friendly and everyone from... More 

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Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed for one night. Great location right by the highway. Rooms were of decent size, the carpets and hallways could use some updates looked a little run down. The bar had a great setting for watching football games with big screens. Recommend for business travelers.

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ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear HappyFeetUSA, Your feedback assists us in our mission to continuously improve our offerings and guest satisfaction, so we thank you for your time in reviewing our hotel. I’m happy to hear of the comfort you experienced while staying with us. Thank you for your feedback regarding our carpeting; I have taken note. On behalf of our entire team, I... More 

Quad Cities IL
Level Contributor
32 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This property has a convenient location. It's the only Marriott that I have been charged for internet service. I requested a room near the elevator and was placed in a room as far from the elevator as possible. We had people next door and across the hall that were yelling in the hall after midnight. I stayed at a different... More 

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ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear collinsjcc32, I offer my heartfelt apologies that inconsiderate guests interrupted the comfort of your stay. I completely understand your frustrations and share them. We do our best to advise all of our guests of hotel etiquette upon registration in an effort to provide everyone with a comfortable stay. In addition, I was sorry to hear of your disappointment with... More 

Cedar Rapids,IA
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stay here often, rooms are beautiful. Guest services always goes above and beyond to make our stay enjoyable. Same staff has been there for many years, that says a lot. Close to Jordan Creek Mall. Favorite place to stay in Des Moines!

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ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear 1026, Welcome back! Thank you for taking the time to share your review on TripAdvisor. It is sincere feedback like yours which allows us to monitor and enhance our guest experience. We’re pleased to hear our modern hotel, friendly staff, and convenient location have made for enjoyable stays. We hope to see you again soon. Best, Lisa Tuller General... More 

Rolling Prairie, Indiana
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

we stayed at this hotel on August 1st and again on August 7th, the rooms are spacious and very clean. The staff are friendly. Didn't have the breakfast. Mall close by is very handy and lots of good restaurant's there to choose from.

Was this review helpful? Yes
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear snovak2014, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our friendly service and good location while visiting. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Lisa Tuller General Manager More 

BENNET
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We've stayed at this Marriott several times throughout the last 5 years or so, normally during the summer or early fall. The hotel is always busy and nearly every time we stay, there is also a wedding reception being held there. It must be a popular destination for those events. The rooms are always very clean, the staff friendly, and... More 

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ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear Heather L, We are happy to hear from you and glad to know your stay was pleasant. We appreciate you taking the time to share your experience and I'm glad we were able to retrieve the car key. Your comments, which highlight strengths and areas for improvement, serve as encouragement to our associates who genuinely care about providing each... More 

West Burlington, Iowa
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We stayed at this hotel while attending a wedding at the same location. The rooms were very clean and nicely decorated. The price we got for the night was the best price of all area hotels. We could not hear the interstate noise even though our roomed over looked I-80. No Big complaints but we were awaked by a noisy... More 

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ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear Goingplaces4u, Thank you for taking the time to share your review with us. It is encouraging to hear that your stay was enjoyable; our associates strive to provide a pleasant experience. Your kind comments are appreciated and we look forward to your return visit in August. Best, Lisa Tuller General Manager More 

Cheyenne, Wyoming
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 26, 2015

We enjoyed our stay. Clean and quiet room. The staff was very courteous. Our coffee maker did not work and was replaced within minutes. The fitness room and swimming pool was nice and very clean. We would stay here again.

Was this review helpful? Yes
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear KTWYOMING, Thank you for taking the time to share your kind review. I’m glad you found our location convenient, accommodations pleasant and staff friendly. We look forward to being your hotel of choice when in the area. Best, Lisa Tuller General Manager More 

Lawrence, Kansas
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 25, 2015

Nice hotel, right off the interstate, lots of restaurants nearby. The lobby staff was very nice and they had my featherless pillows in the room as requested. Room was clean the bed was comfortable. Will be staying there again on the next trip through.

Was this review helpful? Yes
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear LarryHenry, Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad to know you enjoyed our hotel and the level of service we provide. We look forward to seeing you upon your return to the area! Best, Lisa Tuller General Manager More 

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