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Drury Inn & Suites West Des Moines

Certificate of Excellence
5505 Mills Civic Pkwy, West Des Moines, IA 50266
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Best prices for: 1 room 1 guest
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Drury Inn & Suites West Des Moines
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Drury Inn & Suites West Des Moines
Drury Inn & Suites West Des Moines
Drury Inn & Suites West Des Moines
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218 reviews from our community

Traveler rating
    155
    47
    8
    4
    4
See reviews for
73
56
9
41
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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English first
  • All months
    (218)
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    (53)
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Des Moines, Iowa
1 review
5 of 5 stars Reviewed 4 days ago NEW

I had never stayed at the drury before, but it will not be my last. The staff is amazing, they have a new healthy menu, and the rooms are clean. I am happy I signed up for their rewards program, Gold Key. I will for sure stay again soon.

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Iowa City, Iowa
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We've stayed in this hotel twice while in Des Moines for soccer tournaments - lots of sports teams in the hotel but rooms are very quiet. Room was super clean and comfortable. Morning breakfast was good and everyone in our family found something they liked. Staff are very friendly! We will stay again!

Was this review helpful? Yes 1
Senior Reviewer
6 reviews 6 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

While the accommodations are nice - clean, spacious rooms, marble bathroom with shampoo/shower gel dispensers - I found the breakfast lacking. True, there were hot things (scrambled eggs, sausage patties, biscuits and gravy, and fried potatoes) as well as oatmeal, and tasteless/plasticlike waffles - there were not a lot of choices as far as fruit or baked goods. Also, only... More 

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Early
Contributor
11 reviews 11 reviews
4 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We visited over Easter break as a family get away with 2 young kids. The hotel was very clean, the pool and hot tub area was nice--not real spacious, but nice. The breakfast and evening meal were great. We will definitely stay here again as it is close to some great shopping and restaurants.

Was this review helpful? Yes 2
West Des Moines
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I have used the West Des Moines Drury Inn many times over the years. The hotel has been perfect every time. The rooms are clean and comfortable, the staff is always friendly, and they always have a nice selection of food for their morning breakfast. I will continue to frequent here and I strongly recommend them to everyone.

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Was this review helpful? Yes 1
West Des Moines
1 review
1 of 5 stars Reviewed 3 weeks ago

For $120 or so a night, I would expect to have clean rooms, nice staff, etc. Instead, I got a room that LOOKED clean, but was not, and a manager that, when presented with the issues I had, was about as rude as she could get. I will NOT stay at this hotel or any other that bears the same... More 

Review collected in partnership with this hotel

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DruryHotels, General Manager at Drury Inn & Suites West Des Moines, responded to this review

Thank you for taking the time to share your feedback regarding your stay. I would like to apologize for the issues you experienced, and regret to hear of your disappointment with your stay. If you have any any questions or additional concerns beyond what we have discussed, please feel free to contact me at the hotel any time. Sincerely, Kim... More 

Mankato, Minnesota
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stopped here on our way to Missouri and it was a very pleasant experience. Everything was new and clean and very upscale looking. They were very accommodating in adjusting the rate since it was almost midnight. I would definitely stay here again.

Was this review helpful? Yes 1
Omaha, Nebraska
Senior Contributor
40 reviews 40 reviews
28 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed March 17, 2015

Very nice, well kept, clean and inviting stay. Definitely one of the nicer Drury Inn's we've stayed in. Very nice large room and especially appreciated the 10pm quite rule. Would recommend and we'll return as needed.

Was this review helpful? Yes 1
RIVERSIDE
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 6, 2015

Had my usual great experience at Drury in West Des Moines, Iowa Great hotel, relaxing home away from home. Staff is great to work with and rooms are very nice! Nice evening meal and great breakfast. The place to stay !

Was this review helpful? Yes 1
Bedford Iowa
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 26, 2015

This is a large Motel but small time friendly! Everything from the room to the food is always great! You can eat twice a day and this makes our number trips much more affordable . They know us after 2 visits, a little bit about us and always asking how thing are. Even during basketball tournaments it was nice and... More 

Was this review helpful? Yes 1
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