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Holiday Inn Hotel & Suites West Des Moines-Jordan Creek

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6075 Mills Civic Parkway, West Des Moines, IA 50266
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Holiday Inn Hotel & Suites West Des Moines-Jordan Creek
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148 Reviews from our TripAdvisor Community

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Traveler rating
    74
    48
    19
    4
    3
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40
25
13
57
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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Omaha, Nebraska
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Nice, clean hotel. The restaurant is delicious and had wonderful service. Nice pool, hot tub, and workout facility. Close to plenty of shopping and other dining. Nothing out of the ordinary to report, a nice hotel. Would stay here again if in the area!

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Brighton, Michigan
Level Contributor
8 reviews
7 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

This is about the best a Holiday Inn gets. Great location, very good local chain restaurant on site, nice rooms. A little pricey but you get what you pay for. Many choices for dining close by. The staff seems nice but I didnt have very much interaction with them. One serious downfall, WiFi on the top floor during my stay... More 

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Council Bluffs, Iowa
2 reviews
3 of 5 stars Reviewed 1 week ago

My husband and I stayed one night in this hotel. We had a King room-supposedly an executive room. It was an okay room but nothing outstanding about it. The bed and pillows were not especially comfortable. We have stayed at other hotels in this same area which we thought were much better. This room seemed very overpriced. It also did... More 

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Seattle, Washington
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This property is maintained so well it seems brand new. My room was clean and well serviced the 3 days I stayed. Friendly front desk staff as well as cordial housekeeping staff. I was here on business, however the Jordan Creek mall is nearby. Great place to stay, see my review of the in house restaurant Johnny’s steak house

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Illinois
Level Contributor
34 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Spent two nights at this hotel in June. My daughter and I had barely gotten into our room when another guest was inserting a card key trying to open the door. Upon speaking with the other guest I learned he had the same room number written down by the front desk as we had been given. The lobby was empty... More 

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IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Dear Motherof3Illinois, Thank you for taking the time to review our property. I am pleased to note that you liked the on-site fitness center. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn around. It sounds like we fell below your expectations because of the lackluster service at... More 

Lincoln, Nebraska
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 19, 2015

Over the past couple of years I have stayed here better than 40 times. Without fail I have a clean, comfortable room waiting. The staff is extremely accommodating, from the initial checkin to departure. I wouldn't stay elsewhere in Des Moines.

Review collected in partnership with this hotel

Was this review helpful? Yes 4
ExecutiveTeam, Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Dear Kelly B, Thank you so much for your review of our hotel and for choosing us as your hotel of choice. I am pleased to hear you have a pleasant experience with each stay. It's something our staff takes great pride in, so we value your feedback. Thank you for the opportunity to have you as our guest. Sincerely,... More 

Council Bluffs, Iowa
Level Contributor
52 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed July 12, 2015

Wife and I spent the night on the way home from a family event. Front desk staff was friendly and attentive . We stayed in Room 403 which had a single king bed. The room was very clean. Bathroom had just a shower instead of shower/tub combo which was fine with us but someone with small kids might not like... More 

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IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Dear Tom S, Thank you for sharing your thoughts about our hotel. We rely on guest feedback as this will allow us to improve wherever possible. Our hotel is committed to providing our guests with the highest quality services and facilities and we are truly sorry for the disturbance caused by the air conditioning unit that prevented you from having... More 

Albany, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 4, 2015

Completely fresh and new hotel. Nice big room, king bed with microwave, refrigerator and safe. L-shaped pool and large hot tub were perfect. The service was excellent, everyone was helpful and friendly. The rate was excellent booked online $117 with AAA discount. Numerous places to shop and dine close by. The hotel grounds were immaculate and beautifully landscaped and the... More 

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Omaha, Nebraska
1 review
4 of 5 stars Reviewed July 1, 2015

My husband and I shared a room with 3 friends for a recent wedding reception. The rooms we're spacious and accommodated our group nicely. The reception was excellent and the experience was great. We did have a special rate for the block of rooms, so of course the value was wonderful. Also, this is in the BEST part of Des... More 

Review collected in partnership with this hotel

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Davenport, Iowa
1 review
3 of 5 stars Reviewed June 30, 2015

Our rate for the weekend was $189 a night, which might have been inflated due to an overrated art festival which was in town. Nevertheless, there is no way this hotel can justify its prices just because of its location and ritzy steakhouse. The rooms were average, the bathroom was not user friendly and I had to unplug a lamp... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Dear cjhagedorn8, Thank you for your valuable review. Our goal has always been to provide our guests with the best hospitality service and it is with regret that we were not able to meet your expectations with regards to the bathroom condition and the bar operation. Rest assured, that your feedback will be reviewed and most certainly be forwarded to... More 

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