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Holiday Inn Hotel & Suites West Des Moines-Jordan Creek

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6075 Mills Civic Parkway, West Des Moines, IA 50266
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Holiday Inn Hotel & Suites West Des Moines-Jordan Creek
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Holiday Inn Hotel & Suites West Des Moines-Jordan Creek
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143 Reviews from our TripAdvisor Community

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Traveler rating
    73
    46
    17
    4
    3
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39
25
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55
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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Lincoln, Nebraska
5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Over the past couple of years I have stayed here better than 40 times. Without fail I have a clean, comfortable room waiting. The staff is extremely accommodating, from the initial checkin to departure. I wouldn't stay elsewhere in Des Moines.

Review collected in partnership with this hotel

Was this review helpful? Yes 4
Council Bluffs, Iowa
Level Contributor
52 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Wife and I spent the night on the way home from a family event. Front desk staff was friendly and attentive . We stayed in Room 403 which had a single king bed. The room was very clean. Bathroom had just a shower instead of shower/tub combo which was fine with us but someone with small kids might not like... More 

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IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Dear Tom S, Thank you for sharing your thoughts about our hotel. We rely on guest feedback as this will allow us to improve wherever possible. Our hotel is committed to providing our guests with the highest quality services and facilities and we are truly sorry for the disturbance caused by the air conditioning unit that prevented you from having... More 

Albany, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Completely fresh and new hotel. Nice big room, king bed with microwave, refrigerator and safe. L-shaped pool and large hot tub were perfect. The service was excellent, everyone was helpful and friendly. The rate was excellent booked online $117 with AAA discount. Numerous places to shop and dine close by. The hotel grounds were immaculate and beautifully landscaped and the... More 

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Omaha, Nebraska
1 review
4 of 5 stars Reviewed 4 weeks ago

My husband and I shared a room with 3 friends for a recent wedding reception. The rooms we're spacious and accommodated our group nicely. The reception was excellent and the experience was great. We did have a special rate for the block of rooms, so of course the value was wonderful. Also, this is in the BEST part of Des... More 

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Davenport, Iowa
3 of 5 stars Reviewed 5 weeks ago

Our rate for the weekend was $189 a night, which might have been inflated due to an overrated art festival which was in town. Nevertheless, there is no way this hotel can justify its prices just because of its location and ritzy steakhouse. The rooms were average, the bathroom was not user friendly and I had to unplug a lamp... More 

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IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Dear cjhagedorn8, Thank you for your valuable review. Our goal has always been to provide our guests with the best hospitality service and it is with regret that we were not able to meet your expectations with regards to the bathroom condition and the bar operation. Rest assured, that your feedback will be reviewed and most certainly be forwarded to... More 

Scottsdale, Arizona
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

I stay here 2x/year on travel to and from WI/AZ. Everything is first rate from staff to accommodations to restaurant/bar. +nice workout room. Check in is fast and friendly. Parking is well lighted and I feel my loaded vehicle is secure.

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Hanover, New Hampshire
1 of 5 stars Reviewed 5 weeks ago

We stayed 1 night here and could not wait to leave. It's a newer hotel, but the room made us all sick. We got to our room at 10pm and had to leave by 7am because the a/c was filling the room w some sort of mold. Our sinuses were killing all 4 of us and we were nauseous. No... More 

Review collected in partnership with this hotel

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IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Dear Sarah C, Thank you for your recent stay with us and for reviewing our property. Our efforts are always to ensure our guests are satisfied and our hotel is maintained to be comfortable while you are with us. It is disappointing to know that the condition of the room received let down your stay. Please accept our sincere apologies... More 

Johnston, Iowa
1 review
4 of 5 stars Reviewed June 29, 2015

Really liked the king suite! Me and my girlfriend used it for our one year anniversary! Great shower with a wide area that could easily fit 2 people! All in all a great choice. Came with a huge TV and mini fridge to store drinks and food!

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Charlotte, NC
Level Contributor
95 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed June 25, 2015

This is a newer Holiday Inn with nice sized rooms. Not quite up to the same quality as a Marriott, Courtyard or Residence and as noted below the breakfast is not free. You need to consider that in your rate. You don;t stay much time in the room anyway and it was a comfortable large room. Did not use internet,... More 

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Alta Vista, Iowa
1 review
3 of 5 stars Reviewed June 24, 2015

I thought the room was quite nice, however, slightly spendy. Especially considering I stayed one night. And the fact that there wasn't a free breakfast, like most of the other hotels have, was kind of annoying. I figured if I have to pay $160.00 + after taxes, that my meal would be included with that.

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ExecutiveTeam, Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Dear docg122, Thank you for sharing your experience and choosing to stay with us. I'm pleased to hear that your found your room to be nice. I sincerely hope that you will consider staying with us again soon. I would be happy to work with you on our best available rate that will include breakfast. Again, that you for the... More 

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