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Holiday Inn Hotel & Suites West Des Moines-Jordan Creek

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6075 Mills Civic Parkway, West Des Moines, IA 50266
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Holiday Inn Hotel & Suites West Des Moines-Jordan Creek
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Holiday Inn Hotel & Suites West Des Moines-Jordan Creek
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122 reviews from our community

Traveler rating
    63
    42
    13
    3
    1
See reviews for
34
19
11
48
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Orchard Lake, Michigan
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Stopped here for 1 night as we were traveling across Iowa. Hotel was excellent! Very bright and well maintained. Room was very nice, neat and clean. Friendly hotel staff. Would definitely recommend staying here!

Was this review helpful? Yes
Dallas, Texas
1 review
5 of 5 stars Reviewed 1 week ago

I've stayed at Holiday Inn-Jordan Creek several times. They are consistently great. The staff is friendly and helpful, the rooms are super clean, the onsite restaurant is delicious and the location is perfect! This is my go-to hotel when I'm in Des Moines.

Was this review helpful? Yes
ExecutiveTeam, Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Dear FourWards, Thank you for your loyalty and for taking the time to share your experience. Your loyalty is truly appreciated and we are thankful for the opportunity to serve you. If you ever need assistance with anything, do not hesitate to contact me directly. We look forward to welcoming you back soon! Best Regards, Lyle Front Office Executive More 

1 review
5 of 5 stars Reviewed 1 week ago

The facilities were perfect. The suites for getting ready were spacious. Everyone was friendly and helpful. The staff went out of their way to help, no matter what we asked. The reception hall was just right. The kitchen staff prepared a wonderful meal for 200+ guests!

Review collected in partnership with this hotel

Was this review helpful? Yes
ExecutiveTeam, Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Dear Janice A, Thank you for your comments regarding your visit with us at Johnny's Holiday Inn & Suites-Jordan Creek. I am delighted you found the our facilities to be perfect! We couldn't ask for a better review! Our staff will be so pleased to hear your kind comments about the services they provided. Thank you so much! We look... More 

Swansea, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I have stayed several times in this property while on business in Des Moines. This hotel remains very clean and modern. Customer service is great. The perfect place to relax. Nearby to a shopping and restaurants.

Was this review helpful? Yes 1
ExecutiveTeam, Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Dear Ralph B, Thank you for your loyalty and for choosing to stay with us while traveling on business. I'm glad you find our West Des Moines location to be convenient and our customer service to be great! Your valuable feedback will be shared with the entire staff. Again, thank you for the opportunity to serve you, we look forward... More 

Cedar Rapids, Iowa
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I was staying at this hotel on Friday April 10th and were were shocked by the atmosphere this this Holiday Inn has. It was very nice! Beautiful Hotel, and the staff was so nice. We had drinks and dinner at the hotel restaurant. We sat near the bar and our waiter casey took great care of us. We kept our... More 

Was this review helpful? Yes 1
ExecutiveTeam, Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Dear ray480, Thank you for sharing your experience! As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. We take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. I will be sure to share your comments... More 

Topeka
Top Contributor
124 reviews 124 reviews
46 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great property. Great location right by the highway and Jordan Creek Mall. Clean, quiet and comfortable. My only complaint is that they don't serve a complimentary breakfast. A little odd for a Holiday Inn Express.

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ExecutiveTeam, Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Thank you for taking the time to provide your valuable feedback. I'm pleased that you found your room to be clean, quiet and comfortable. As a Holiday Inn & Suites we offer a full hot breakfast buffet, a made to order breakfast menu as well as a made to order omelet station on weekends; a premium over the Express hotels.... More 

North Liberty, IA
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 23, 2015

The continental breakfast was hot and clean. Rooms were clean and spacious. Hotel was quiet and close to all the things we needed to do while in Des Moines. Coming back in a few weeks and will stay here again!

Was this review helpful? Yes
ExecutiveTeam, Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Dear kresler, Thank you for taking the time to share your experience. I'm glad that you enjoyed our breakfast and found your room to be clean and spacious. Feel free to stop by the front desk if you ever need recommendations for activities in the Jordan Creek or West Glen area. We look forward to an opportunity to serve you... More 

phoenix
Top Contributor
285 reviews 285 reviews
48 hotel reviews
131 helpful votes 131 helpful votes
4 of 5 stars Reviewed March 13, 2015

I typically stay at this hotel for business in West Des Moines and it is very convenient for accessing 2 freeways, a multitude of restaurants and shopping within walking distance. The corporate rate is decent, the room a decent size and the hotel is part of IHG points.

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ExecutiveTeam, Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Dear chicago90Phoenix, Thank you for taking the time to review our hotel! I appreciate your valuable feedback and am pleased that you find our location to be convenient for your travels. Thank you for allowing us the opportunity to serve you. We look forward to serving you again soon! Best Regards, Lyle Front Office Executive More 

Preston
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed March 4, 2015

We stayed there in a suite and upgraded to the Girls Night Out Package. The hotel/restaurant/people where all excellent. The front desk employees were all very helpful! The hotel room was very nice and clean. Couldn't of asked for a better stay! We will be staying there in the future if back in that area!

Review collected in partnership with this hotel

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ExecutiveTeam, Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Dear Amanda, Thank you for taking the time to share your experience with others! I'm pleased to hear that your experience at Johnny's Italian Steakhouse was a pleasant one, and that our team at the front desk was helpful during your visit. We look forward to welcoming you back. Thank you for the opportunity to serve you and your friends... More 

Iowa
Top Contributor
103 reviews 103 reviews
38 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed March 2, 2015

Stayed here on business. Even with a corporate discount the rate was still plenty high. Then when I checked in they had NO upgrades for a Platinum member. Breakfast was good and staff was courteous but I'll drive a few miles farther and stay @ a Holiday Inn downtown or on Merle Hay and save a lot of money on... More 

Was this review helpful? Yes
ExecutiveTeam, Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Dear Cy2015, Thank you for your Platinum Elite loyalty and for taking the time to provide your valuable feedback. I'm pleased you found our staff to be courteous and enjoyed the breakfast in Johnny's Italian Steakhouse. It looks as though you stayed with us at a time when the hotel was full. We make every effort to upgrade all of... More 

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