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Holiday Inn Hotel & Suites West Des Moines-Jordan Creek

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6075 Mills Civic Parkway, West Des Moines, IA 50266
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Holiday Inn Hotel & Suites West Des Moines-Jordan Creek
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129 Reviews from our TripAdvisor Community

Traveler rating
    67
    43
    13
    4
    2
See reviews for
36
20
12
51
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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Marquette, Michigan
1 review
5 of 5 stars Reviewed 3 days ago NEW

Very friendly staff on all levels. Excellent food and service. Very personable employees. Scott, Mary, Jonathan & Sara especially. Would definitely stay again. Pool area & hot tub was clean and worked well. Breakfast was not a typical continental bit a full buffet, wonderfully stocked including beverage for $10.

Review collected in partnership with this hotel

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Minneapolis, Minnesota
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago NEW

This hotel was hands down my favorite when I drove down to San Antonio, TX in mid-April 2015. The location of the hotel was a plus as it is close to an upscale shopping center located in West Des Moines, IA. The staff was so polite and attentive. I was the epitome of the weary traveler--hot, tired, stressed and in... More 

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Danville, California
1 review
2 of 5 stars Reviewed 1 week ago

I was out for a business trip, and although the hotel was clean, the staff very friendly and the food good, I was underwhelmed by a few key factors. 1) spotty wifi. As a business customer I need to be able to get online and it was horrible. Took an hour to connect and then it would stop and start.... More 

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Webster City, Iowa
Top Contributor
109 reviews 109 reviews
14 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I always enjoy staying here. We hadn't been there in awhile but still fun. The staff behind the desk were great. Very friendly helpful and wonderful. The rooms are clean and the lobby is very inviting.

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Cedar Rapids, Iowa
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed for 3 days in Mid May. Rooms are comfortable, and clean. However the staff was fantastic. Lit the outside fireplace for our group to enjoy, and when it got too cold, allowed us to move into a lobby area that wasn't being used so we could eat some pizza we he delivered. There is also a great shuttle to... More 

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Bettendorf, Iowa
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

While it's not a five star hotel it is a four star hotel. Very well maintained and you can tell how the room is cleaned they take pride in their work. It's nice to have a nice restaurant (Johnny's Italian Steakhouse) and bar in the hotel.

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ExecutiveTeam, Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Dear john37682, Thank you for taking a moment to share your experience. Our housekeepers and maintenance staff will be pleased to hear that one of our guests has commented on the pride that they take in their work. Thank you for the opportunity to serve you. Best Regards, Lyle Front Office Executive More 

Omaha, NE
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
45 helpful votes 45 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Hotel was nice, room was clean and fairly modern. Hotel is in a nice area with plenty of restaurants and shopping. Check in personnel were pleasant and efficient. Room rate with tax for std room with two queen beds was approx $130. I can't remember the last time I paid a similar rate and 1) had a room without a... More 

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ExecutiveTeam, Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Dear jfdomaha, Thank you for taking the time to share your comments. We appreciate your recognition of our team's dedication to cleanliness and their friendliness. We agree that we should have caught the slow drain before you arrived, and apologize for any inconvenience this may have caused you during your stay. It is only with such feedback that we can... More 

Orchard Lake, Michigan
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Stopped here for 1 night as we were traveling across Iowa. Hotel was excellent! Very bright and well maintained. Room was very nice, neat and clean. Friendly hotel staff. Would definitely recommend staying here!

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ExecutiveTeam, Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Dear Lindaeck, Thank you for taking the time to share your experience with everyone. I'm so pleased that you found our staff to be friendly and your room to be nice, neat and clean. Thank you for the opportunity to serve you, and for the kind review. Best Regards, Lyle Front Office Executive More 

Dallas, Texas
1 review
5 of 5 stars Reviewed April 26, 2015

I've stayed at Holiday Inn-Jordan Creek several times. They are consistently great. The staff is friendly and helpful, the rooms are super clean, the onsite restaurant is delicious and the location is perfect! This is my go-to hotel when I'm in Des Moines.

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ExecutiveTeam, Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Dear FourWards, Thank you for your loyalty and for taking the time to share your experience. Your loyalty is truly appreciated and we are thankful for the opportunity to serve you. If you ever need assistance with anything, do not hesitate to contact me directly. We look forward to welcoming you back soon! Best Regards, Lyle Front Office Executive More 

1 review
5 of 5 stars Reviewed April 23, 2015

The facilities were perfect. The suites for getting ready were spacious. Everyone was friendly and helpful. The staff went out of their way to help, no matter what we asked. The reception hall was just right. The kitchen staff prepared a wonderful meal for 200+ guests!

Review collected in partnership with this hotel

Was this review helpful? Yes
ExecutiveTeam, Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Dear Janice A, Thank you for your comments regarding your visit with us at Johnny's Holiday Inn & Suites-Jordan Creek. I am delighted you found the our facilities to be perfect! We couldn't ask for a better review! Our staff will be so pleased to hear your kind comments about the services they provided. Thank you so much! We look... More 

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