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All 16 West Des Moines hotels

Holiday Inn Hotel & Suites West Des Moines-Jordan Creek

3.0 of 5 Hotel   |   6075 Mills Civic Parkway, West Des Moines, IA 50266
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Holiday Inn Hotel & Suites West Des Moines-Jordan Creek

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85%
Certificate of Excellence 2013
A recent review
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84 people have reviewed this hotel

Traveler rating
    41
    30
    11
    1
    1
See reviews for
25
12
10
33
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
Butler, Wisconsin
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

My 4 day 3 night stay here was one of the best hotel stays I've had in a long time. Everyone I interacted with was great. Always said something even if it was just a hi. I was really taken a back when I came in after work to go to my room and the lady at the front desk... More

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Morrow, Ohio
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 11, 2014 via mobile

Very nice property. At first I had second thoughts since it was a holiday inn but when I arrived I did not have any more second thought. The front desk staff was great and very helpful. The property was spotless and very clean. The property is within walking distance to some shops and a trader joes. The only thing missing... More

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Centerville, Iowa
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 2, 2014

We were in Des Moines for an overnight getaway and we had a great stay! The lobby is beautiful, the room was very clean, and the staff were very helpful! An added bonus is Johnny's Italian Steakhouse that is in the hotel. Our meal that evening was amazing, but the morning breakfast buffet was awesome!!!

Was this review helpful? Yes 1
Iowa
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 8, 2013

We had a great room, reserving a King Handicapped accessible room that adjoined with a 2 queen regular room. There was lots of room for our family to hang out in our room. There was a kitchen area including a mini fridge. The other room did not have a fridge though. We payed extra for the free breakfast in the... More

Was this review helpful? Yes 1
Indianapolis, Indiana
Contributor
15 reviews 15 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed November 22, 2013

Staff was very helpful. The rooms smelled musty - the first one I was assigned actually smelled horrible but they quickly assigned me a different room. The second room was just kinda shabby. Torn upohlstery on chair, some things kinda out of place like they had just used leftover furniture. The lobby area was quite nice. For the price, I'd... More

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IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Dear TechnoPsych, Thank you very much for taking the time to share your comments online. I sincerely apologize for the experience you had with the room condition and its smell. Rest assured that these issues will be looked into. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions... More

Lincoln, Nebraska
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 17, 2013

The hotel is wonderful, clean, upbeat, easy to find and had fantastic beds. The restaurant was slow and the server we had keep telling us how tired she was and how there had been too many people that night to serve. We went to the restaurant, because the bar was full and our server told us that we should have... More

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IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Dear amariej303, We truly appreciate you taking the time to post your review. It is always our goal to provide the best possible service and create memorable experiences and on this occasion we apologize for the disappointment you had with the restaurant. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory... More

Senior Contributor
26 reviews 26 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 24, 2013

Had a wonderful 2 day stay at this property. Staff is friendly and FANTASTIC. The rooms were spacious and SPOTLESS. I have never seen a room so clean. I work in the travel industry so I am fussy. I could not find one thing to complain about in this hotel. Loved it! Shower heads in the rooms with just the... More

Was this review helpful? Yes 3
Scott M, General Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Thank you for sharing your kind words about our hotel and staff. I cannot wait to share your comments with the team, as I know it will make their day, as they did mine. We have been blessed with such a wonderful team of service professionals, and I am forever grateful for the pride our housekeeping and maintenance teams put... More

Houston, Texas
Top Contributor
99 reviews 99 reviews
52 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed October 17, 2013

What a great hotel! I only spent one night of my recent business trip at the Holiday Inn West Des Moines, but it was enough to decide that I will definitely be back next time I'm in the area. The hotel was very easy to find, and my GPS was spot on. Everything about this property was top-notch from the... More

Was this review helpful? Yes 2
Scott M, General Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Thank you for the detailed review you provided regarding your recent experience at our hotel. I am pleased to hear that your lodging expectations were exceeded on multiple levels, and your visit to our Johnny's Italian Steakhouse proved to be an excellent choice. We have heard these sentiments time and again, and your comments will be well received by our... More

Waco
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed October 7, 2013

Stayed here on a business trip. Accommodations were provided so I can't speak to the others here about "more than I wanted to spend" or "overpriced". My observations, however, were that the hotel was very nice. Nice open lobby and a nice restaurant/lounge to visit. The rooms were extremely comfortable, even offering a choice between "firm" or "soft" pillows. Nice... More

Was this review helpful? Yes 3
Scott M, General Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Thank you so much for sharing your experience at our hotel during your last visit to West Des Moines. I always appreciate receiving feedback in regards to what our guests find important when choosing their lodging destination. Your review will provide its readers a taste of what they can expect when they arrive to our hotel. The observations and guidance... More

KATY
Contributor
16 reviews 16 reviews
13 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 17, 2013

Great hotel. Clean, comfy rooms and efficient, friendly front desk. They even had a small sewing kit for a garment emergency that I had at the last second! The only thing is the price. Not sure if I'll come back here as there are plenty of more affordable hotels in the area.

Was this review helpful? Yes
Scott M, General Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

I appreciate and look forward to sharing your review with our team. Our team takes a lot of pride in providing the exact service which you identified in your comments. Please continue to consider us and just as a reminder our prices may have only been elevated due to extreme demand. Thanks again for providing us the opportunity to serve... More

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Additional Information about Holiday Inn Hotel & Suites West Des Moines-Jordan Creek

Also Known As:
Holiday Inn Hotel And Suites West Des Moines-Jordan Creek
West Des Moines Holiday Inn
Address: 6075 Mills Civic Parkway, West Des Moines, IA 50266
Phone Number:
Location: United States > Iowa > West Des Moines
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in West Des Moines
#9 Family Hotel in West Des Moines
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites West Des Moines-Jordan Creek 3*
Official Description (provided by the hotel):
New Des Moines, Iowa hotel offers comfort and convenience Our newly built Holiday Inn Hotel & Suites in Des Moines offers business and leisure travelers a comfortable stay with premium amenities at an affordable cost. This hotel is near the Des Moines International Airport (DSM) and conveniently situated off Interstate 35, making our choice Des Moines, Iowa accommodations perfectly located for all types of travelers. Corporate travelers can benefit from the close proximity of our Des Moines hotel to many nearby businesses, including Wells Fargo, Principle Financial, the Farm Bureau and Pioneer Dupont. Our hotel features four flexible meeting rooms that can be arranged in eight different styles to accommodate any corporate event. Our non smoking Des Moines hotel offers easy access to many of Iowa's best attractions, including the Living History Farm, Wells Fargo Arena, Adventureland Theme Park and the Prairie Meadows Racetrack & Casino. Valley Junction, Des Moines Art Center and Big Creek Lake are also near our location. While lodging in Des Moines, Iowa, hotel guests can take advantage of the special amenities that our family friendly accommodations have to offer, including an indoor pool, a convenience store and our own restaurant, Johnny's Italian Steakhouse. This steakhouse serves breakfast, lunch and dinner; and kids under 12 eat for free. Be our guest at Holiday Inn and enjoy our great Des Moines hotel room deals. ... more   less 
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