We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Residence Inn Des Moines West

3.0 of 5 160 South Jordan Creek Parkway, West Des Moines, IA 50266
Hotel website
Hotel deals
Hotel packages
Special Offer
Earn Rewards Points!
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Certificate of Excellence 2014
Residence Inn Des Moines West
Professional photos View all
Browse nearby
Residence Inn Des Moines West
Residence Inn Des Moines West
Residence Inn Des Moines West
Write a Review

101 reviews from our community

Traveler rating
    56
    31
    7
    4
    3
See reviews for
34
17
7
21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
  • All months
    (101)
  • Mar-May only
    (19)
  • Jun-Aug only
    (32)
  • Sep-Nov only
    (31)
  • Dec-Feb only
    (19)
All months
There are newer reviews for Residence Inn Des Moines West
See the most recent reviews
Knoxville, Tennessee
Top Contributor
64 reviews 64 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed September 14, 2014

What a pleasant surprise in Iowa! Not one request was denied. The ladies at the front desk made our stay very comfortable. Breakfast was delicious. The managers reception was over the top. The location next to the Mall was perfect. We shopped until we dropped. The Inn was spotless, the beds were comfortable and the staff made our stay perfect.... More 

Was this review helpful? Yes
Nocona50266, General Manager at Residence Inn Des Moines West, responded to this review

Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the Residence Inn Des Moines West at Jordan Creek Town Center was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us... More 

Chicago, Illinois
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed August 24, 2014

There's something very good going on at the Residence Inn Des Moines West. 1) When I first arrived and asked about movies playing nearby, the (red-haired female) front desk person took the time to actually read off the choices for me. Admittedly, there was no line of people waiting, but this was impressive service. (2) During my stay I became... More 

Was this review helpful? Yes
Nocona50266, General Manager at Residence Inn Des Moines West, responded to this review

Anna Sophia, Thank you so much for taking the time to leave a review about our property on TripAdvisor. We love to hear all of our guests' feedback! We are so glad you enjoyed your stay, but very sorry you got sick during your time in Des Moines. It is great to hear that you had a great experience with... More 

San Jose, California
Top Contributor
80 reviews 80 reviews
16 hotel reviews
71 helpful votes 71 helpful votes
2 of 5 stars Reviewed August 9, 2014

We arrived at our room with two pieces of luggage. Went to the closet to get out the luggage rack and the closet door would not slide - we had to force it open - and found no luggage rack. We were only staying one night so decided not to bother calling. When we wanted to hang up a few... More 

Was this review helpful? Yes 1
Nocona50266, General Manager at Residence Inn Des Moines West, responded to this review

Thank you for your review. I'm so sorry your stay with us was not problem free. Our goal is to always make sure each guest feels welcomed and cared for. Please know we have addressed these issues and have taken the proper actions to prevent this from happening again in the future. I take our guests comments very seriously as... More 

Rockwell City, Iowa
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 of 5 stars Reviewed August 4, 2014

This hotel was awesome!! WE got a 2 bedroom suite and with each bedroom having it's own bathroom, it was nice with all girls....it was super clean and the hotel had a great outdoor patio area overlooking a pond where there was a gazebo with table & chairs and also a fire pit area with seating around it...we hung out... More 

Was this review helpful? Yes
Nocona50266, General Manager at Residence Inn Des Moines West, responded to this review

We are so glad you enjoyed our stay with us! We love to hear feedback from our guests so we know what we are doing right. We are happy you enjoyed our central location, as that is one of our many amenites! We also love to hear that you enjoyed our breakfast variety. Our two bedroom suites are very popular... More 

Garden Grove, California
1 review
3 of 5 stars Reviewed July 30, 2014

Nice place. Good rooms. The view is okay. The restaurant is good we only ate breakfast there but both times it was good. The pool area and gym are very nice. Dumb that you have to pay to park at the hotel you are staying at.

Was this review helpful? Yes
Nocona50266, General Manager at Residence Inn Des Moines West, responded to this review

Emily, Thank you for taking the time to review The Residence Inn. I believe you meant to leave this review on the Residence Inn in Downtown Des Moines..? We are located in West Des Moines at the Jordan Creek Towncenter. Our parking is most definitely complimentary and it surrounds both sides of our property as well as directly out front.... More 

Cedar Rapids, Iowa
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 22, 2014

This hotel was a great place to stay while we were in Des Moines. There is so much to do around this hotel with movies, mall, and tons of restaurants. The staff was all very nice, and I'm starting to think Residence Inns hire really good people cuz I've had good interactions with staff at several Residence Inns. Our room... More 

Was this review helpful? Yes
Nocona50266, General Manager at Residence Inn Des Moines West, responded to this review

Thank you so much for taking the time to review us on TripAdvisor. We appreciate ALL feedback so we can share the responses with our staff and within Marriott. We are excited to have you back in the Fall season. More 

Omaha, Nebraska
1 review
5 of 5 stars Reviewed July 20, 2014

We stayed here this past weekend as we attended the Des Moines Metro Opera. The staff were all friendly and professional, the room was quiet and comfortable, and the breakfast in the morning great. The only suggestion I would have is-switch the sausage patties! They were like rubber chips with no taste. Other than that the breakfast was wonderfully generous... More 

Was this review helpful? Yes
Nocona50266, General Manager at Residence Inn Des Moines West, responded to this review

Thank you very much for taking the time to review us on TripAdvisor. Any and all feedback is very important to us as we want to make sure our guests are satisfied with all aspects of our property. We are glad you enjoyed the hot continental breakfast but we will make sure to rethink the sausage patties. We are also... More 

Las Cruces, New Mexico
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 9, 2014

My husband and I attended a family reunion/birthday the 4th of July weekend. We selected this facility because of the location. This facility is close to everything you would need,restaurants, mall, department store. The property is beautiful and has a nice relaxing outdoor living area with a pond. My husband had a pleasant check inn. He had a short conversation... More 

Was this review helpful? Yes
Nocona50266, General Manager at Residence Inn Des Moines West, responded to this review

Cynthia, Thank you so much for taking the time to write a review on TripAdvisor. We appreciate all your truthful feedback. We are glad we were able to make up for it in the end and continue to have you and your husband as loyal Marriott customers. Your feedback is greatly appreciated so we can share with the staff and... More 

South Georgia
Top Contributor
118 reviews 118 reviews
16 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed June 30, 2014

Stayed here while in WDM for a class reunion! I love this location! The best restaurants and shopping is directly behind this hotel. You literally walk out your back door and you are there. The rooms are in very nice condition and the front staff is always friendly and helpful! Love the free breakfast too!

Was this review helpful? Yes
Nocona50266, General Manager at Residence Inn Des Moines West, responded to this review

Thank you for your wonderful response! We are so glad you enjoyed your stay and were able to enjoy the cloe proximity to the Jordan Creek Towncenter as well. We hope you enjoyed your class reunion and will come back to stay with us in the future when you are in the Des Moines area. More 

Iowa
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed June 21, 2014

I use this residence in semi-annually and am never disappointed. Many hotels in this area of West Des Moines are nice but what makes this Residence Inn stand above them is the staff. The place is always spotless and every staff member is very nice and extremely helpful. The general manager is first rate and does a fantastic job. The... More 

Was this review helpful? Yes
Nocona50266, General Manager at Residence Inn Des Moines West, responded to this review

Thank you for the kind Trip Advisor post! It’s great to hear that you had an enjoyable experience and we hope to have the opportunity to welcome you back soon. -- Nocona Mollendor General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Residence Inn Des Moines West? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Residence Inn Des Moines West

Address: 160 South Jordan Creek Parkway, West Des Moines, IA 50266
Location: United States > Iowa > West Des Moines
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Des Moines West 3*
Number of rooms: 122
Reservation Options:
TripAdvisor is proud to partner with Priceline, Booking.com, Travelocity, Expedia, Orbitz, Despegar.com, Hotels.com, Marriott, TripOnline SA, Odigeo and Tingo so you can book your Residence Inn Des Moines West reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Residence Inn Des Moines West Hotel West Des Moines
Residence Inn West Des Moines
West Des Moines Residence Inn
Hotel Style:
#4 Family Hotel in West Des Moines
#7 Business Hotel in West Des Moines

26 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (5)
Viewed
Hotel & grounds (1)
Viewed
Room/suite (2)
Viewed
Bathroom (1)
Viewed
Other (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (21)
Viewed
Room/suite (6)
Viewed
Hotel & grounds (5)
Viewed
Pool/beach area (1)
Viewed
Dining (2)
Viewed
Business center/function rooms (1)
Viewed
Bathroom (1)
Viewed
Other (5)
Hotels you might also like...
Check In Check Out
Price Your Stay