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All 16 West Des Moines hotels

Residence Inn Des Moines West

3.0 of 5 Hotel   |   160 South Jordan Creek Parkway, West Des Moines, IA 50266
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Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 1 week ago
Kents19 White Salmon, Washington
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80 people have reviewed this hotel

Traveler rating
    43
    27
    5
    2
    3
See reviews for
25
13
6
17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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English first
White Salmon, Washington
Contributor
15 reviews 15 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

We were in Des Moines for a family emergency, so booked it online at the last minute, with trepidation, not knowing the city at all. We were so pleased with the location, next to a big mall, with lots of restaurant choices. There is also a big cinema complex. The staff was very friendly and helpful, the people in the... More

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Nocona50266, General Manager at Residence Inn Des Moines West, responded to this review

Thank you for your review. I am happy that you enjoyed your stay with us and we do apologize about the noise issue that you had. We hope to see you again in the future! More

Urbandale, Iowa, United States
Contributor
13 reviews 13 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

loved staying here... we had a large 2 bedroom. This had a nice sized living room and kitchen. We made quite a few meals here and enjoyed the daily breakfast and M-W supper, which included free beer and wine. My husband also grilled out one night on their grill. The staff is amazingly friendly and very helpful. I even got... More

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Nocona50266, General Manager at Residence Inn Des Moines West, responded to this review

Thank you for staying with us. We really enjoyed meeting you and family! More

Madison, Wisconsin
Contributor
12 reviews 12 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Property of choice in West Des Moines, can't beat the location if you have any shopping you need to get done - it's close to everything. Walking to the movie theater at night is a nice perk as well. Facilities are well maintained, front desk staff were kind and happy to see our small pug. Room was clean, and as... More

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Nocona50266, General Manager at Residence Inn Des Moines West, responded to this review

Thank you for your wonderful comments. I am very glad that you had a wonderful stay and look forward to see you again in the future More

Buffalo, Minnesota
1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

I am not typically one to leave a bad review. I usually try and work out any sort of issue with the hotel management and they are typically helpful. I used my rewards points to book a hotel room at the Jordan Creek Marriott Residence inn for my wife who had to travel to Des Moines, IA to help settle... More

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Nocona50266, General Manager at Residence Inn Des Moines West, responded to this review

Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit. You’re a valued customer; everything we do is aimed at... More

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 4, 2014

Stayed overnight, a Saturday night during the State wrestling tournament. A hotel filled with rowdy boys and their families. I was concerned about the noise level but even in the room next to the elevator I heard nothing. Staff was really friendly. Room was clean, not huge but perfect for overnight. Location was great. Walked to the mall for a... More

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Nocona50266, General Manager at Residence Inn Des Moines West, responded to this review

Thank you for staying with us! Yes, it gets crazy around here during the tournaments but I am glad to hear that your stay was still great! Hope to see you again soon! More

Iowa
Top Contributor
80 reviews 80 reviews
31 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed March 1, 2014

This is our property of choice when we travel to Des Moines. The location cannot be beat. Once again, we enjoyed our stay. Our room was spotless, bed was comfy & the breakfast was delicious. The gal who takes care of the breakfast room is always so polite & quick to help. I would highly recommend this property!

Was this review helpful? Yes 1
Nocona50266, General Manager at Residence Inn Des Moines West, responded to this review

Thank you for staying with us! We hope to see you again soon! More

Hyderabad, India
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 26, 2014

This was one of the best hotels I have stayed so far, excellent location, good ambience and friendly staff There were many good experiences during my stay. Little small things they do makes you feel like a king. I would recommend this place to everyone.

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Nocona50266, Manager at Residence Inn Des Moines West, responded to this review

Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the Residence Inn Des Moines West at Jordan Creek Town Center was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us... More

Portland, Oregon, United States
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 3, 2014

This Residence Inn has an amazing staff, everyone I interacted with was helpful and charming. If it weren't for them I don't know that I would have given the hotel 4 out of 5 stars, but I think that the staff is one of the most important aspects of any hotel experience. I like that they offer recycling service and... More

Was this review helpful? Yes
Nocona50266, General Manager at Residence Inn Des Moines West, responded to this review

Thank you for taking the time to review our hotel. We appriciate all the great feedback about our staff. I am pleased to hear that they had such a wonderful impact on your stay! More

Senior Contributor
25 reviews 25 reviews
14 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 29, 2013 via mobile

Excellent hotel with an excellent staff! Very clean rooms that were very quiet and comfortable! Excellent evening reception and wonderful breakfast! Pool and hot tub area was very nice. Great value too for what we paid. We would not hesitate to stay here again!

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Iowa
Top Contributor
80 reviews 80 reviews
31 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed November 30, 2013

We stayed here the night before our son returned from his overseas deployment. This property is conveniently located to Jordan Creek Mall & many eateries. Check-in was an average wait time. The staff is very friendly and helpful. The morning breakfast was typical for what we've had at other hotels. The breakfast gal did a great job keeping the area... More

Was this review helpful? Yes
Nocona50266, Front Office Manager at Residence Inn Des Moines West, responded to this review

Thank you for your review and for choosing the Residence Inn for your stay. We work hard to make sure our guests have a exemplary stay. I apologize for the inconveniences during your stay with us. We are having maintenance replace mattresses to make necessary steps to prevent this in the future. I'm happy to hear the breakfast staff and... More

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Additional Information about Residence Inn Des Moines West

Also Known As:
Residence Inn Des Moines West Hotel
Residence Inn Des Moines West Hotel West Des Moines
Residence Inn West Des Moines
West Des Moines Residence Inn
Address: 160 South Jordan Creek Parkway, West Des Moines, IA 50266
Phone Number:
Location: United States > Iowa > West Des Moines
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in West Des Moines
#6 Business Hotel in West Des Moines
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Des Moines West 3*
Official Description (provided by the hotel):
The NEW Des Moines West Residence Inn by Marriott at Jordan Creek Town Center offers all that the business, leisure, and those relocating are seeking. Located minutes away from the headquarters of Wells Fargo, the downtown financial district, and Des Moines International Airport. Our visitors have access to many local attractions including the Iowa Events Center/Wells Fargo Arena, Science and Botanical Center, and Des Moines Civic Center to name a few. Here you will also find shopping, lakeside restaurants, running trails, and an outdoor amphitheater for enjoying concerts and other activities all within walking distance. As the leader in extended stay lodging, our homelike surroundings invite you to relax, and our community atmosphere will make you feel welcome. ... more   less 
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