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Residence Inn Des Moines West

3.0 of 5 160 South Jordan Creek Parkway, West Des Moines, IA 50266
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Certificate of Excellence 2014
Residence Inn Des Moines West
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Residence Inn Des Moines West
Residence Inn Des Moines West
Residence Inn Des Moines West
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103 reviews from our community

Traveler rating
    57
    32
    7
    4
    3
See reviews for
34
17
7
22
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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    (19)
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    (32)
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Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

This hotel is in the heart of the Jordan Creek center. It is right across from the mall and in close proximity to many other stores and restaurants. The rooms are a decent size and there is a good variety at breakfast. My only complaint would be the pool needs to be better maintained. The chlorine smell was so strong... More 

Was this review helpful? Yes
West Des Moines, Iowa
1 review
5 of 5 stars Reviewed 2 weeks ago

I have been staying here for 9 week so far and the staff and management are GREAT!! I would highly recommend this hotel to anyone traveling to Des Moines, IA. The hotel has went through a recent remodel and it is a nice hotel with many restaurants surrounding it. The hotel is in the middle of a mall parking lot,... More 

Was this review helpful? Yes
Nocona50266, Manager at Residence Inn Des Moines West, responded to this review

Thank you for taking the time to share your experience with the Residence Inn. We truly appreciate the great comments and we will share with our team members. Thank you for staying with us! Nocona Mollendor General Manager More 

Contributor
19 reviews 19 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 28, 2014

Besides being perfectly located next to Jordan Creek Mall and in the middle of almost everything else, it was a fantastic hotel. We had booked a two-bedroom suite for family and when we arrived we were warmly greeted and our room was ready! It was clean, the perfect size with a full kitchen and a fireplace, which my children absolutely... More 

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Nocona50266, General Manager at Residence Inn Des Moines West, responded to this review

Dear Marsha, Thank you for sharing your experience at the Residence Inn Des Moines West at Jordan Creek Town Center through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be... More 

Malone, Wisconsin
Contributor
15 reviews 15 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed December 16, 2014

Although this is not a direct service of the Residence Inn, it is highly recommended by their facility. We arrived at the hotel (which is fabulous) and didn't want to venture out for dinner after a long day of driving so we ordered pizza from this service called Order Inn.. We placed the order at 6:15pm and were told it... More 

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Nocona50266, General Manager at Residence Inn Des Moines West, responded to this review

Thank you for taking the time to provide a review on TripAdvisor about your recent stay with us! We are very sorry to hear you had a bad experience with our Order Inn Service and will make sure to contact them directly to let them know of the experience you had. We hope this does not change the view you... More 

Arlington, Texas
Top Contributor
127 reviews 127 reviews
39 hotel reviews
107 helpful votes 107 helpful votes
4 of 5 stars Reviewed December 10, 2014

HOTEL OVERALL - The location is fantastic with many restaurants nearby, lots of shopping, and a beautiful little lake behind the hotel which can be gorgeous in the winter. NEGATIVES: They are in the middle of renovating the hotel, so if you are bothered by new paint and carpet smells, you may want to consider a different property. Seems to... More 

Was this review helpful? Yes
Nocona50266, Manager at Residence Inn Des Moines West, responded to this review

We are so sorry to hear that the renovations caused you any inconenience. Although it is very difficult to pull off a flawless renovation, we have been taking as many steps necessary to make sure we do not inconvenience our guests. We are sorry to hear it did. We are also sorry to hear you do not particularily enjoy the... More 

Sergeant Bluff, Iowa
Contributor
13 reviews 13 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 4, 2014

This hotel is in the perfect location to shop at the Jordan Creek Mall, go to the movies, eat at a wonderful restaurant or just to sit in their lobby with their beautiful fireplace! They have a hot breakfast each day and the beds are extremely comfortable!

Was this review helpful? Yes
Nocona50266, Manager at Residence Inn Des Moines West, responded to this review

Thank you very much for taking the time to leave us feedback regarding your recent stay with us! We are so glad you enjoyed your stay and its vary convenient location. We hope to have you join us again in the future when you are back in the Des Moines area. More 

Des Moines, Iowa
Contributor
15 reviews 15 reviews
8 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed November 18, 2014

My wife, dog and I are staying at this hotel for a couple of months while our new house is being finished. We typically stay at Hilton properties, but because this Residence Inn allows dogs we ended up here. What a nice place! The facilities are being renovated and will be even better in another month or so. The hotel... More 

Was this review helpful? Yes 1
Nocona50266, General Manager at Residence Inn Des Moines West, responded to this review

Thank you so much for taking the time to give us a great review on TripAdvisor! We love to hear back from our guests, and in this case, we really love to hear back. I will make sure to pass this information along to our staff to motivate them to keep up the hard work and awesome customer service! More 

washington, dc
Senior Contributor
37 reviews 37 reviews
29 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed November 11, 2014

I stayed at this hotel for about 3 weeks while in Des Moines for business. The hotel staff is very friendly, but the building itself is pretty outdated & run down. (I'm told that they plan on renovating it soon.) The first night or two was fine, but then things got increasingly unbearable. The bed was uncomfortable; I kept blowing... More 

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Nocona50266, General Manager at Residence Inn Des Moines West, responded to this review

Thank you for taking the time to write a review on TripAdvisor. We are sorry to hear your stay with us was not perfect and that we missed a number of marks with you. We are disappointed that you felt the need to move to a different hotel because we would have loved the chance to make it right with... More 

Chicago, Illinois
Contributor
18 reviews 18 reviews
16 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed October 29, 2014

We stopped at the Residence Inn in West Des Moines, IA for one night while on a long multi-day road trip. I booked a 2 bedroom suite in advance knowing that I wanted separate bedrooms, a kitchen, and a location close to a Whole Foods grocery store. This Residence Inn didn't disappoint. It is located in what appears to be... More 

Was this review helpful? Yes
Nocona50266, General Manager at Residence Inn Des Moines West, responded to this review

Thank you so much for taking the time to give us a review on your most recent stay here with us at the West Des Moines Residence Inn! We love to hear from our guests on what they enjoyed about our property and our location. We are glad to hear your stay with us was enjoyable and hope to see... More 

Epworth, Iowa
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed October 21, 2014

We took our 2 children and 3 of their friends. We stayed in the 2 bedroom suite with queen beds. The room was very spacious. There was a fully equipted kitchen with even a dishwasher! Two bathrooms also which was nice, no waiting to shower! We had requested an early check-in, rollaway bed and extra pillows. All met no problem!... More 

Was this review helpful? Yes
Nocona50266, General Manager at Residence Inn Des Moines West, responded to this review

Kate, Thank you for taking the time to review your recent stay with us here at the West Des Moines Residence Inn. We are delighted to hear you enjoyed your stay and especially the 2-bedroom suite. We love to hear compliments so we know what we are doing right and if there is anything we could possibly improve on. We... More 

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Additional Information about Residence Inn Des Moines West

Address: 160 South Jordan Creek Parkway, West Des Moines, IA 50266
Location: United States > Iowa > West Des Moines
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Des Moines West 3*
Number of rooms: 122
Reservation Options:
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Also Known As:
Residence Inn Des Moines West Hotel West Des Moines
Residence Inn West Des Moines
West Des Moines Residence Inn
Hotel Style:
#4 Family Hotel in West Des Moines
#7 Business Hotel in West Des Moines

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