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All 16 West Des Moines hotels

Residence Inn Des Moines West

3.0 of 5 Hotel   |   160 South Jordan Creek Parkway, West Des Moines, IA 50266
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Ranked #6 of 16 Hotels in West Des Moines
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 6 days ago
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93 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
12 reviews 12 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Great location, friendly staff, clean rooms. There is a very good breakfast in the a.m. Located outside a grill, fireplace and fire pit. If you are in West Des Moines this is the place to stay (walk over to the mall).

Was this review helpful? Yes
Nocona50266, General Manager at Residence Inn Des Moines West, responded to this review

Thank you so much for taking the time to review us on TripAdvisor. We love to hear feedback from our guests on what we are doing well. We are so glad you enjoyed your stay with us and hope that you will come back to stay with us in the future when you are in the Des Moines area. More

San Diego, California
Senior Contributor
40 reviews 40 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My work sometimes brings me to odd places for extended stays. In this instance I worked in southwestern Iowa and Des Moines for several months. This Residence Inn is perfectly sited in West Des Moines. The breakfasts are substantial and the evening nibbles M-Tu-W-Th provide ample sustenance. Solo travelers and families will not be disappointed staying here for a month,... More

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Nocona50266, General Manager at Residence Inn Des Moines West, responded to this review

Thank you for sharing your experience at the Residence Inn Des Moines West at Jordan Creek Town Center through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with... More

Knoxville, Tennessee
Top Contributor
70 reviews 70 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 14, 2014

What a pleasant surprise in Iowa! Not one request was denied. The ladies at the front desk made our stay very comfortable. Breakfast was delicious. The managers reception was over the top. The location next to the Mall was perfect. We shopped until we dropped. The Inn was spotless, the beds were comfortable and the staff made our stay perfect.... More

Was this review helpful? Yes
Nocona50266, General Manager at Residence Inn Des Moines West, responded to this review

Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the Residence Inn Des Moines West at Jordan Creek Town Center was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us... More

Chicago, Illinois
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed August 24, 2014

There's something very good going on at the Residence Inn Des Moines West. 1) When I first arrived and asked about movies playing nearby, the (red-haired female) front desk person took the time to actually read off the choices for me. Admittedly, there was no line of people waiting, but this was impressive service. (2) During my stay I became... More

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Nocona50266, General Manager at Residence Inn Des Moines West, responded to this review

Anna Sophia, Thank you so much for taking the time to leave a review about our property on TripAdvisor. We love to hear all of our guests' feedback! We are so glad you enjoyed your stay, but very sorry you got sick during your time in Des Moines. It is great to hear that you had a great experience with... More

San Jose, California
Top Contributor
79 reviews 79 reviews
16 hotel reviews
68 helpful votes 68 helpful votes
2 of 5 stars Reviewed August 9, 2014

We arrived at our room with two pieces of luggage. Went to the closet to get out the luggage rack and the closet door would not slide - we had to force it open - and found no luggage rack. We were only staying one night so decided not to bother calling. When we wanted to hang up a few... More

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Nocona50266, General Manager at Residence Inn Des Moines West, responded to this review

Thank you for your review. I'm so sorry your stay with us was not problem free. Our goal is to always make sure each guest feels welcomed and cared for. Please know we have addressed these issues and have taken the proper actions to prevent this from happening again in the future. I take our guests comments very seriously as... More

Rockwell City, Iowa
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 of 5 stars Reviewed August 4, 2014

This hotel was awesome!! WE got a 2 bedroom suite and with each bedroom having it's own bathroom, it was nice with all girls....it was super clean and the hotel had a great outdoor patio area overlooking a pond where there was a gazebo with table & chairs and also a fire pit area with seating around it...we hung out... More

Was this review helpful? Yes
Nocona50266, General Manager at Residence Inn Des Moines West, responded to this review

We are so glad you enjoyed our stay with us! We love to hear feedback from our guests so we know what we are doing right. We are happy you enjoyed our central location, as that is one of our many amenites! We also love to hear that you enjoyed our breakfast variety. Our two bedroom suites are very popular... More

Garden Grove, California
1 review
3 of 5 stars Reviewed July 30, 2014

Nice place. Good rooms. The view is okay. The restaurant is good we only ate breakfast there but both times it was good. The pool area and gym are very nice. Dumb that you have to pay to park at the hotel you are staying at.

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Nocona50266, General Manager at Residence Inn Des Moines West, responded to this review

Emily, Thank you for taking the time to review The Residence Inn. I believe you meant to leave this review on the Residence Inn in Downtown Des Moines..? We are located in West Des Moines at the Jordan Creek Towncenter. Our parking is most definitely complimentary and it surrounds both sides of our property as well as directly out front.... More

Cedar Rapids, Iowa
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 22, 2014

This hotel was a great place to stay while we were in Des Moines. There is so much to do around this hotel with movies, mall, and tons of restaurants. The staff was all very nice, and I'm starting to think Residence Inns hire really good people cuz I've had good interactions with staff at several Residence Inns. Our room... More

Was this review helpful? Yes
Nocona50266, General Manager at Residence Inn Des Moines West, responded to this review

Thank you so much for taking the time to review us on TripAdvisor. We appreciate ALL feedback so we can share the responses with our staff and within Marriott. We are excited to have you back in the Fall season. More

Omaha, Nebraska
1 review
5 of 5 stars Reviewed July 20, 2014

We stayed here this past weekend as we attended the Des Moines Metro Opera. The staff were all friendly and professional, the room was quiet and comfortable, and the breakfast in the morning great. The only suggestion I would have is-switch the sausage patties! They were like rubber chips with no taste. Other than that the breakfast was wonderfully generous... More

Was this review helpful? Yes
Nocona50266, General Manager at Residence Inn Des Moines West, responded to this review

Thank you very much for taking the time to review us on TripAdvisor. Any and all feedback is very important to us as we want to make sure our guests are satisfied with all aspects of our property. We are glad you enjoyed the hot continental breakfast but we will make sure to rethink the sausage patties. We are also... More

Las Cruces, New Mexico
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 9, 2014

My husband and I attended a family reunion/birthday the 4th of July weekend. We selected this facility because of the location. This facility is close to everything you would need,restaurants, mall, department store. The property is beautiful and has a nice relaxing outdoor living area with a pond. My husband had a pleasant check inn. He had a short conversation... More

Was this review helpful? Yes
Nocona50266, General Manager at Residence Inn Des Moines West, responded to this review

Cynthia, Thank you so much for taking the time to write a review on TripAdvisor. We appreciate all your truthful feedback. We are glad we were able to make up for it in the end and continue to have you and your husband as loyal Marriott customers. Your feedback is greatly appreciated so we can share with the staff and... More

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Additional Information about Residence Inn Des Moines West

Address: 160 South Jordan Creek Parkway, West Des Moines, IA 50266
Location: United States > Iowa > West Des Moines
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Des Moines West 3*
Number of rooms: 122
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Also Known As:
Residence Inn Des Moines West Hotel West Des Moines
Residence Inn West Des Moines
West Des Moines Residence Inn

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