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Residence Inn Des Moines West

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160 South Jordan Creek Parkway, West Des Moines, IA 50266
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1 room 1 guest
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Residence Inn Des Moines West
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126 Reviews from our TripAdvisor Community

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Traveler rating
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    37
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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Bentonville, Arkansas
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

The staff at the hotel is fantastic. Very friendly and accommodating. Breakfast was good (not outstanding, but met our needs). The snacks and drinks in the evening were great and the hotel location is great. The room is nice and clean. Overall a very nice stay.

Was this review helpful? Yes
Fort Knox, Kentucky
Level Contributor
46 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Overall the property and location are very nice. Close to shopping, dining, and relaxing. The lobby, pool, breakfast areas, fitness area are wonderful. Most employees are very professional and friendly. The management staff very friendly and helpful. Did have an issue and mentioned it agaIn at check out and no resolution. Contacted the property since then and still no resolution... More 

Was this review helpful? Yes
Nocona M, General Manager at Residence Inn Des Moines West, responded to this review

Dear Traveler, Thank you for your review. I'm sorry your stay with us was not problem free. Our goal is to make sure each and every guest feels welcomed and cared for. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. Sincerely, Nocona Mollendor... More 

Saint Louis, Missouri
Level Contributor
65 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I couldn't wait to give a rating for this property. I was very impressed with the staff and the location of the hotel. It is right across from the MALL, who wouldn't love that? We received a corner suite as requested on a high floor away from the elevators. They just cleaned the carpets, the furniture and made us aware... More 

Was this review helpful? Yes
Nocona M, General Manager at Residence Inn Des Moines West, responded to this review

Dear Traveler, Thank you for your review and for choosing the Residence Inn for your recent stay. We work hard to make each of our guests feel welcomed while they are with us. I am happy to hear the staff exceeded your needs and expectations. Thank you again for staying with us! Sincerely, Nocona Mollendor General Manager More 

Rapid City, South Dakota
Level Contributor
207 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The property feels brand new it has been maintained so well. Check-in was a breeze with the desk lady being extremely friendly and efficient. Room was immaculate and as advertised. Manager's mix on Tuesday night was great with beer, wine, soda, hot dogs, and hamburgers with all the fixings. Highly recommend for proximity to shopping at Jordan Creek mall and... More 

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United States
Level Contributor
7 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

The staff and rooms are wonderful. They offer a buffet breakfast daily and are more than happy to ensure your hotel stay is enjoyable. This hotel is located next to the Jordan Creek Town Center Mall and in the middle of the Jordan Creek shopping district. There are numerous stores to enjoy and plenty of restaurants to choose from. There... More 

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Ontario, California
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 18, 2015

This place meets all the needs and then some. Surrounded by great places to shop and get food. My work chooses where I get to stay so most of the accommodations are what I term "affordable". This hotel exceeded my expectations and then some. I love to stay places where I feel clean and fresh when I leave.

Was this review helpful? Yes
Nocona M, General Manager at Residence Inn Des Moines West, responded to this review

Dear Traveler, Thank you for taking the time to review your stay at the Residence Inn. We appreciate the great comments and look forward to having you stay with us again! Sincerely Nocona Mollendor General Manager More 

Waterloo, Iowa
1 review
5 of 5 stars Reviewed July 12, 2015

Super service from check-in to check out. Wonderful accomidations, location and amenities. Love the modern decor, outdoor lounge area and the hotel's layout. Will return next time we stay in Des Moines.

Was this review helpful? Yes
Nocona M, Manager at Residence Inn Des Moines West, responded to this review

Dear Traveler, Thank you for the review on your recent stay at the Residence Inn at Jordan Creek Town Center in West Des Moines. We truly appreciate the great comments and we will be sure to share them with our team. We look forward to seeing you at the Residence Inn in the future! Nocona Mollendor General Manager More 

Level Contributor
40 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed July 7, 2015

We stayed 31 days at The Residence Inn in a 2 bedroom handicapped room. The staff were extremely helpful in putting us in an apartment that fit all our needs. This is a great location with a lot of restaurants and shopping in the immediate area. They server breakfast every morning. On Mondays, Tuesdays & Wednesdays have a social gathering... More 

Was this review helpful? Yes
Nocona M, General Manager at Residence Inn Des Moines West, responded to this review

Dear Traveler, Thank you for making us your home away from home. We are delighted to hear that you have enjoyed your stay with us. Sincerely, Nocona Mollendor General Manager More 

Springfield, Missouri
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 28, 2015

My husband and I stayed one night in a king loft room. I am a Marriott gold member and this Residence Inn is the nicest RI location I have been to. The location is very convenient to a huge shopping area. The property features a good outdoor rec area and pond. The breakfast was great with plenty of seating and... More 

Was this review helpful? Yes
Nocona M, General Manager at Residence Inn Des Moines West, responded to this review

Dear Traveler, Thank you for staying at the Residence Inn West Des Moines. We are delighted to hear that you enjoyed your stay. And we hope to see you in the future. Residence Inn at Jordan Creek More 

Madison, Wisconsin
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 24, 2015

This hotel chain's room renovations are modern and well thought out. The furniture and clean lines feel very European, and the layout makes the best use of a limited space. Our room had a full kitchen (I think they all do) that was well-appointed, but cramped where the fridge met the dishwasher. I might have skipped the dishwasher altogether, but... More 

Was this review helpful? Yes
Nocona M, General Manager at Residence Inn Des Moines West, responded to this review

I sincerely apologize for a less than stellar stay. We will make the much needed corrections outlined in your post, and we do hope to have the opportunity to welcome you back in the near future. If you would like to speak in further details about your stay, please feel free to contact me at nocona.mollendor@pillarhotels.com any time. More 

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