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Residence Inn Des Moines West

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160 South Jordan Creek Parkway, West Des Moines, IA 50266
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Residence Inn Des Moines West
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Residence Inn Des Moines West
Residence Inn Des Moines West
Residence Inn Des Moines West
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105 reviews from our community

Traveler rating
    58
    33
    7
    4
    3
See reviews for
35
18
7
22
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cedar Falls, Iowa
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

We stayed here with our 3 children, 10, 8 and 5. This hotel is right next to Jordan Creek Shopping Center and has paths to walk right to the mall. The path is large and runs right next to a stream with bridges and restaurants on one side. Geese, ducks and fish are in the stream and the trail is... More 

Was this review helpful? Yes
Nocona50266, General Manager at Residence Inn Des Moines West, responded to this review

Thank you for sharing your experience at the Residence Inn Des Moines West at Jordan Creek Town Center. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With the spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our... More 

Adrian, Michigan
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I were in town to watch our daughter's team compete at Cheer Nationals. We were very pleased with our stay. We were able to check in early and our room was large, clean, comfortable, and up-to-date. We will stay here again if we are in Omaha.

Was this review helpful? Yes
Nocona50266, General Manager at Residence Inn Des Moines West, responded to this review

Thank you for sharing your experience at the Residence Inn Des Moines West at Jordan Creek. As a valued guest we appreciate your feedback and are delighted to hear that you had a great stay. With the spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback will be shared with the team... More 

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed February 22, 2015 via mobile

This hotel is in the heart of the Jordan Creek center. It is right across from the mall and in close proximity to many other stores and restaurants. The rooms are a decent size and there is a good variety at breakfast. My only complaint would be the pool needs to be better maintained. The chlorine smell was so strong... More 

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West Des Moines, Iowa
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 10, 2015

I have been staying here for 9 week so far and the staff and management are GREAT!! I would highly recommend this hotel to anyone traveling to Des Moines, IA. The hotel has went through a recent remodel and it is a nice hotel with many restaurants surrounding it. The hotel is in the middle of a mall parking lot,... More 

Was this review helpful? Yes 1
Nocona50266, Manager at Residence Inn Des Moines West, responded to this review

Thank you for taking the time to share your experience with the Residence Inn. We truly appreciate the great comments and we will share with our team members. Thank you for staying with us! Nocona Mollendor General Manager More 

Contributor
19 reviews 19 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 28, 2014

Besides being perfectly located next to Jordan Creek Mall and in the middle of almost everything else, it was a fantastic hotel. We had booked a two-bedroom suite for family and when we arrived we were warmly greeted and our room was ready! It was clean, the perfect size with a full kitchen and a fireplace, which my children absolutely... More 

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Nocona50266, General Manager at Residence Inn Des Moines West, responded to this review

Dear Marsha, Thank you for sharing your experience at the Residence Inn Des Moines West at Jordan Creek Town Center through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be... More 

Malone, Wisconsin
Contributor
17 reviews 17 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed December 16, 2014

Although this is not a direct service of the Residence Inn, it is highly recommended by their facility. We arrived at the hotel (which is fabulous) and didn't want to venture out for dinner after a long day of driving so we ordered pizza from this service called Order Inn.. We placed the order at 6:15pm and were told it... More 

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Nocona50266, General Manager at Residence Inn Des Moines West, responded to this review

Thank you for taking the time to provide a review on TripAdvisor about your recent stay with us! We are very sorry to hear you had a bad experience with our Order Inn Service and will make sure to contact them directly to let them know of the experience you had. We hope this does not change the view you... More 

Arlington, Texas
Top Contributor
136 reviews 136 reviews
41 hotel reviews
111 helpful votes 111 helpful votes
4 of 5 stars Reviewed December 10, 2014

HOTEL OVERALL - The location is fantastic with many restaurants nearby, lots of shopping, and a beautiful little lake behind the hotel which can be gorgeous in the winter. NEGATIVES: They are in the middle of renovating the hotel, so if you are bothered by new paint and carpet smells, you may want to consider a different property. Seems to... More 

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Nocona50266, Manager at Residence Inn Des Moines West, responded to this review

We are so sorry to hear that the renovations caused you any inconenience. Although it is very difficult to pull off a flawless renovation, we have been taking as many steps necessary to make sure we do not inconvenience our guests. We are sorry to hear it did. We are also sorry to hear you do not particularily enjoy the... More 

Sergeant Bluff, Iowa
Contributor
13 reviews 13 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 4, 2014

This hotel is in the perfect location to shop at the Jordan Creek Mall, go to the movies, eat at a wonderful restaurant or just to sit in their lobby with their beautiful fireplace! They have a hot breakfast each day and the beds are extremely comfortable!

Was this review helpful? Yes
Nocona50266, Manager at Residence Inn Des Moines West, responded to this review

Thank you very much for taking the time to leave us feedback regarding your recent stay with us! We are so glad you enjoyed your stay and its vary convenient location. We hope to have you join us again in the future when you are back in the Des Moines area. More 

Des Moines, Iowa
Contributor
19 reviews 19 reviews
9 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed November 18, 2014

My wife, dog and I are staying at this hotel for a couple of months while our new house is being finished. We typically stay at Hilton properties, but because this Residence Inn allows dogs we ended up here. What a nice place! The facilities are being renovated and will be even better in another month or so. The hotel... More 

Was this review helpful? Yes 1
Nocona50266, General Manager at Residence Inn Des Moines West, responded to this review

Thank you so much for taking the time to give us a great review on TripAdvisor! We love to hear back from our guests, and in this case, we really love to hear back. I will make sure to pass this information along to our staff to motivate them to keep up the hard work and awesome customer service! More 

washington, dc
Senior Contributor
37 reviews 37 reviews
29 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed November 11, 2014

I stayed at this hotel for about 3 weeks while in Des Moines for business. The hotel staff is very friendly, but the building itself is pretty outdated & run down. (I'm told that they plan on renovating it soon.) The first night or two was fine, but then things got increasingly unbearable. The bed was uncomfortable; I kept blowing... More 

Was this review helpful? Yes
Nocona50266, General Manager at Residence Inn Des Moines West, responded to this review

Thank you for taking the time to write a review on TripAdvisor. We are sorry to hear your stay with us was not perfect and that we missed a number of marks with you. We are disappointed that you felt the need to move to a different hotel because we would have loved the chance to make it right with... More 

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