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Residence Inn Des Moines West

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160 South Jordan Creek Parkway, West Des Moines, IA 50266
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Residence Inn Des Moines West
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Residence Inn Des Moines West
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Residence Inn Des Moines West
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113 reviews from our community

Traveler rating
    63
    35
    7
    5
    3
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38
20
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23
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lisbon, WI
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We had a great stay at this Residence Inn. It is in the mall parking lot, has a walkway directly to the mall that is situated around a really nice pond area. There is also multiple great restaurants and light music playing along the same pathway. Great area! The hotel is nice and clean. The room was clean and we... More 

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Portland, Oregon
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

We stayed here 3 nights with my family. The room was fine. A little small. No room to put our luggage, so a little cramped. Check- in went fine. Breakfast was pretty good. Some hot selections- eggs, make your own waffles, cereal, etc. Staff was friendly. What makes this a 2 Star review is a pretty severe fail on customer... More 

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Nocona M, General Manager at Residence Inn Des Moines West, responded to this review

Dear Traveler, Thank you for taking the time to share your recent experience at the Residence Inn Des Moines West at Jordan Creek Town Center with us. I would personally like to apologize for the lack of service you received when we failed to promptly deliver the blanket you had requested. It is our goal to make sure each and... More 

Minneapolis, Minnesota
Top Contributor
51 reviews 51 reviews
13 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A very nice Residence Inn and a credit to the brand. Spacious room that was extremely clean, but a little sterile in decor. Great front-desk and breakfast staff. You can't go wrong here. 4 bubbles because of solid support of the brand, but nothing amazing. Our rating scheme 5 bubbles – a truly outstanding establishment with some combination of amazing... More 

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Nocona M, General Manager at Residence Inn Des Moines West, responded to this review

Dear MN-Emptynesters Thank you for your recent stay in our Residence Inn at Jordan Creek Towncenter. I enjoy your bubble rating system, thanks for sharing. Our team strives to deliver a truly outstanding experience and we look forward to seeing you in the future. More 

Fort Worth, Texas
Top Contributor
104 reviews 104 reviews
46 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed a night while driving from DFW to northern Wisconsin. Location is excellent with tons of shopping and dining options, some within walking distance of the property. Rooms are typical Residence Inn rooms, but they are newer and very clean. Outdoor area is great with a fire pit overlooking a small pond. Service was good also.

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Nocona M, Manager at Residence Inn Des Moines West, responded to this review

Thank you for taking the time to share your experience with the Residence Inn. We truly appreciate the great comments and we will share with our team members. It is nice to hear what our guests think of our newly renovated property. We hope to see you in the future. I hope the rest of your road trip went smoothly! More 

Fairbank, Iowa
1 review
5 of 5 stars Reviewed April 21, 2015

This hotel is amazing and we stay here every time we are in West Des Moines! The hotel and the rooms are clean, spacious, and modern. The hotel has everything a family would need: pool, hot tub, exercise room, outdoor tennis court and outdoor family fireplace. The staff are friendly and very accommodating to our needs. They serve a delicious... More 

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Nocona M, General Manager at Residence Inn Des Moines West, responded to this review

Thank you for taking the time to share your experience in our newly renovated hotel. We take pride in not only meeting but in exceeding our guests expectations so we are delighted to hear that you enjoyed our establishment and location. We look forward to serving you in the future. More 

1 review
5 of 5 stars Reviewed April 19, 2015 via mobile

This hotel and staff were amazing this past weekend. The rooms were clean, comfortable, and included everything we needed. The location is super close to shopping and entertainment. The accommodations were perfect for six of us to stay together. We certainly will arrange another gathering here again!

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Nocona M, General Manager at Residence Inn Des Moines West, responded to this review

Thank you for the recent review on your stay with us at the Residence Inn and Jordan Creek Towncenter. We are delighted to hear that you enjoyed your weekend getaway. With the spirit to serve, our staff takes great pride in not only meeting but exceeding your expectations. Thank you again for your time and come visit us again soon!... More 

Moweaqua, Illinois
1 review
5 of 5 stars Reviewed April 15, 2015

When we walk into this hotel, we feel like we are walking into our "second home". This hotel is staffed with wonderfully friendly people who look after your comfort at every turn. It is always spotless. Everything is so fresh and beautiful, as the entire facility had just finished with a renovation. Start out your day with a breakfast with... More 

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Nocona50266, General Manager at Residence Inn Des Moines West, responded to this review

Thank you for your review and for choosing the newly renovated Residence Inn at Jordan Creek Towncenter for your recent stay. We work very hard to make each of our guests feel welcomed while they are with us - I'm happy to hear the staff, the property and location exceeded your needs. We look forward to having you with us... More 

Eldorado, Iowa
1 review
5 of 5 stars Reviewed April 15, 2015

We always stay at this hotel when we are in the West Des Moines area. It is very modern, spacious, and offers lots of activities. Customer service is excellent! They are all very accomodating, sincere, helpful, and friendly. They really make you feel welcome. Our room was very clean, comfortable and large. The breakfast is wonderful. They offer a good... More 

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Nocona50266, General Manager at Residence Inn Des Moines West, responded to this review

Thank you for taking the time to share your experience with the Residence Inn. I'm happy to hear the staff and breakfast exceeded your needs. We appreciate you and your family staying with us in our newly renovated property! We now have a highly functional space and stylish décor that meets the modern needs of our valued guests, like you.... More 

Cedar Falls, Iowa
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 27, 2015

We stayed here with our 3 children, 10, 8 and 5. This hotel is right next to Jordan Creek Shopping Center and has paths to walk right to the mall. The path is large and runs right next to a stream with bridges and restaurants on one side. Geese, ducks and fish are in the stream and the trail is... More 

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Nocona50266, General Manager at Residence Inn Des Moines West, responded to this review

Thank you for sharing your experience at the Residence Inn Des Moines West at Jordan Creek Town Center. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With the spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our... More 

Adrian, Michigan
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed March 16, 2015

My husband and I were in town to watch our daughter's team compete at Cheer Nationals. We were very pleased with our stay. We were able to check in early and our room was large, clean, comfortable, and up-to-date. We will stay here again if we are in Omaha.

Was this review helpful? Yes
Nocona50266, General Manager at Residence Inn Des Moines West, responded to this review

Thank you for sharing your experience at the Residence Inn Des Moines West at Jordan Creek. As a valued guest we appreciate your feedback and are delighted to hear that you had a great stay. With the spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback will be shared with the team... More 

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