We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Residence Inn Des Moines West

Certificate of Excellence
Hotel website
Hotel deals
Hotel packages
160 South Jordan Creek Parkway, West Des Moines, IA 50266
Special Offer
Earn Rewards Points
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Residence Inn Des Moines West
Professional photos View all
Browse nearby
Residence Inn Des Moines West
Residence Inn Des Moines West
Residence Inn Des Moines West
Add Photo

119 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    67
    36
    8
    5
    3
See reviews for
41
22
7
23
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
  • All months
    (119)
  • Mar-May only
    (29)
  • Jun-Aug only
    (38)
  • Sep-Nov only
    (31)
  • Dec-Feb only
    (21)
All months
Springfield, Missouri
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband and I stayed one night in a king loft room. I am a Marriott gold member and this Residence Inn is the nicest RI location I have been to. The location is very convenient to a huge shopping area. The property features a good outdoor rec area and pond. The breakfast was great with plenty of seating and... More 

Was this review helpful? Yes
Madison, Wisconsin
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This hotel chain's room renovations are modern and well thought out. The furniture and clean lines feel very European, and the layout makes the best use of a limited space. Our room had a full kitchen (I think they all do) that was well-appointed, but cramped where the fridge met the dishwasher. I might have skipped the dishwasher altogether, but... More 

Was this review helpful? Yes
Nocona M, General Manager at Residence Inn Des Moines West, responded to this review

I sincerely apologize for a less than stellar stay. We will make the much needed corrections outlined in your post, and we do hope to have the opportunity to welcome you back in the near future. If you would like to speak in further details about your stay, please feel free to contact me at nocona.mollendor@pillarhotels.com any time. More 

West Point, Iowa
1 review
5 of 5 stars Reviewed 6 days ago NEW

We have been staying at this hotel since it opened over 10 years ago, and the hotel and staff have always been great! The hotel has recently been updated, and the look great. You cannot beat the location as we are able to walk to nearby restaurants and the Jordan Creek Mall.

Was this review helpful? Yes
Nocona M, General Manager at Residence Inn Des Moines West, responded to this review

Thank you for taking the time to share your experience with the newly renovated Residence Inn. We truly appreciate the great comments and we will share with our team members. We hope to see your family in the near future. More 

charliew123
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I highly recommend this hotel! The rooms are spacious and clean. The staff is extremely friendly and accommodating. The hotel has a great spacious outdoor patio with sport court and grill, plenty of room for groups or families. The area surrounding the hotel is very nice, it sits right next to the mall and there are many choices for good... More 

Was this review helpful? Yes
Nocona M, General Manager at Residence Inn Des Moines West, responded to this review

Thank you for the kind Trip Advisor post! It’s great to hear that you had an enjoyable experience and we hope to have the opportunity to welcome you back soon. More 

Saint Paul, Minnesota
Level Contributor
180 reviews
148 hotel reviews
common_n_hotel_reviews_1bd8 202 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was a wonderful surprise. It's very conveniently located if you're traveling I-80 or I-35. It's right near where I-80 comes in from the west (Omaha) and I-35 comes up from the south (Kansas City). The hotel's about 10 years old, but was completely renovated within the last few months. As such, our room seemed practically brand new - from... More 

Was this review helpful? Yes 1
Nocona M, General Manager at Residence Inn Des Moines West, responded to this review

Dear Traveler, Thank you for taking the time to share your experience, we truly appreciate the great comments. We are delighted to hear that your brief stop felt like a mini vacation. Come see us again and stay a couple days. Sincerely, Nocona Mollendor General Manager More 

Level Contributor
29 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is our preferred place to stay when travelling to visit family. The rooms are very nice and the staff is very personable - they actually recognize us from trip to trip. The entire hotel has been recently remodeled and the new look even gives it more of a home feel. They offer breakfast and they have a very good... More 

Was this review helpful? Yes 1
Nocona M, General Manager at Residence Inn Des Moines West, responded to this review

Dear Traveler, Thank you for your recent review of our Residence Inn at Jordan Creek. It is great to hear that you had a enjoyable experience, and dig our new look. We look forward to seeing you and your family in the future. Sincerely, Nocona Mollendor, GM More 

Lisbon, WI
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We had a great stay at this Residence Inn. It is in the mall parking lot, has a walkway directly to the mall that is situated around a really nice pond area. There is also multiple great restaurants and light music playing along the same pathway. Great area! The hotel is nice and clean. The room was clean and we... More 

Was this review helpful? Yes
Nocona M, General Manager at Residence Inn Des Moines West, responded to this review

Thank you for sharing your experience at the Residence Inn Des Moines West at Jordan Creek Towncenter. We are delighted to hear that you enjoyed your stay in our newly renovated hotel. We truly appreciate the great comments and will share them with the staff. We look forward to serving you in the future. Sincerely Allie Garrels, AGM Residence Inn... More 

Portland, Oregon
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed May 23, 2015

We stayed here 3 nights with my family. The room was fine. A little small. No room to put our luggage, so a little cramped. Check- in went fine. Breakfast was pretty good. Some hot selections- eggs, make your own waffles, cereal, etc. Staff was friendly. What makes this a 2 Star review is a pretty severe fail on customer... More 

Was this review helpful? Yes
Nocona M, General Manager at Residence Inn Des Moines West, responded to this review

Dear Traveler, Thank you for taking the time to share your recent experience at the Residence Inn Des Moines West at Jordan Creek Town Center with us. I would personally like to apologize for the lack of service you received when we failed to promptly deliver the blanket you had requested. It is our goal to make sure each and... More 

Minneapolis, Minnesota
Level Contributor
51 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed May 9, 2015

A very nice Residence Inn and a credit to the brand. Spacious room that was extremely clean, but a little sterile in decor. Great front-desk and breakfast staff. You can't go wrong here. 4 bubbles because of solid support of the brand, but nothing amazing. Our rating scheme 5 bubbles – a truly outstanding establishment with some combination of amazing... More 

Was this review helpful? Yes
Nocona M, General Manager at Residence Inn Des Moines West, responded to this review

Dear MN-Emptynesters Thank you for your recent stay in our Residence Inn at Jordan Creek Towncenter. I enjoy your bubble rating system, thanks for sharing. Our team strives to deliver a truly outstanding experience and we look forward to seeing you in the future. More 

Fort Worth, Texas
Level Contributor
110 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed May 1, 2015

Stayed a night while driving from DFW to northern Wisconsin. Location is excellent with tons of shopping and dining options, some within walking distance of the property. Rooms are typical Residence Inn rooms, but they are newer and very clean. Outdoor area is great with a fire pit overlooking a small pond. Service was good also.

Was this review helpful? Yes
Nocona M, Manager at Residence Inn Des Moines West, responded to this review

Thank you for taking the time to share your experience with the Residence Inn. We truly appreciate the great comments and we will share with our team members. It is nice to hear what our guests think of our newly renovated property. We hope to see you in the future. I hope the rest of your road trip went smoothly! More 

Questions? Get answers from hotel staff and past guests. Ask a question

56 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (5)
Viewed
Hotel & grounds (1)
Viewed
Room/suite (2)
Viewed
Bathroom (1)
Viewed
Other (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (51)
Viewed
Room/suite (20)
Viewed
Pool/beach area (1)
Viewed
Dining (2)
Viewed
Business center/function rooms (1)
Viewed
Bathroom (1)
Viewed
Hotel & grounds (4)
Viewed
Other (22)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay