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Residence Inn Des Moines West

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160 South Jordan Creek Parkway, West Des Moines, IA 50266
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Residence Inn Des Moines West
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Residence Inn Des Moines West
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122 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

The staff and rooms are wonderful. They offer a buffet breakfast daily and are more than happy to ensure your hotel stay is enjoyable. This hotel is located next to the Jordan Creek Town Center Mall and in the middle of the Jordan Creek shopping district. There are numerous stores to enjoy and plenty of restaurants to choose from. There... More 

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Ontario, California
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This place meets all the needs and then some. Surrounded by great places to shop and get food. My work chooses where I get to stay so most of the accommodations are what I term "affordable". This hotel exceeded my expectations and then some. I love to stay places where I feel clean and fresh when I leave.

Was this review helpful? Yes
Nocona M, General Manager at Residence Inn Des Moines West, responded to this review

Dear Traveler, Thank you for taking the time to review your stay at the Residence Inn. We appreciate the great comments and look forward to having you stay with us again! Sincerely Nocona Mollendor General Manager More 

Waterloo, Iowa
1 review
5 of 5 stars Reviewed 3 weeks ago

Super service from check-in to check out. Wonderful accomidations, location and amenities. Love the modern decor, outdoor lounge area and the hotel's layout. Will return next time we stay in Des Moines.

Was this review helpful? Yes
Nocona M, Manager at Residence Inn Des Moines West, responded to this review

Dear Traveler, Thank you for the review on your recent stay at the Residence Inn at Jordan Creek Town Center in West Des Moines. We truly appreciate the great comments and we will be sure to share them with our team. We look forward to seeing you at the Residence Inn in the future! Nocona Mollendor General Manager More 

Level Contributor
40 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed 31 days at The Residence Inn in a 2 bedroom handicapped room. The staff were extremely helpful in putting us in an apartment that fit all our needs. This is a great location with a lot of restaurants and shopping in the immediate area. They server breakfast every morning. On Mondays, Tuesdays & Wednesdays have a social gathering... More 

Was this review helpful? Yes
Nocona M, General Manager at Residence Inn Des Moines West, responded to this review

Dear Traveler, Thank you for making us your home away from home. We are delighted to hear that you have enjoyed your stay with us. Sincerely, Nocona Mollendor General Manager More 

Springfield, Missouri
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 28, 2015

My husband and I stayed one night in a king loft room. I am a Marriott gold member and this Residence Inn is the nicest RI location I have been to. The location is very convenient to a huge shopping area. The property features a good outdoor rec area and pond. The breakfast was great with plenty of seating and... More 

Was this review helpful? Yes
Nocona M, General Manager at Residence Inn Des Moines West, responded to this review

Dear Traveler, Thank you for staying at the Residence Inn West Des Moines. We are delighted to hear that you enjoyed your stay. And we hope to see you in the future. Residence Inn at Jordan Creek More 

Madison, Wisconsin
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 24, 2015

This hotel chain's room renovations are modern and well thought out. The furniture and clean lines feel very European, and the layout makes the best use of a limited space. Our room had a full kitchen (I think they all do) that was well-appointed, but cramped where the fridge met the dishwasher. I might have skipped the dishwasher altogether, but... More 

Was this review helpful? Yes
Nocona M, General Manager at Residence Inn Des Moines West, responded to this review

I sincerely apologize for a less than stellar stay. We will make the much needed corrections outlined in your post, and we do hope to have the opportunity to welcome you back in the near future. If you would like to speak in further details about your stay, please feel free to contact me at nocona.mollendor@pillarhotels.com any time. More 

West Point, Iowa
1 review
5 of 5 stars Reviewed June 24, 2015

We have been staying at this hotel since it opened over 10 years ago, and the hotel and staff have always been great! The hotel has recently been updated, and the look great. You cannot beat the location as we are able to walk to nearby restaurants and the Jordan Creek Mall.

Was this review helpful? Yes
Nocona M, General Manager at Residence Inn Des Moines West, responded to this review

Thank you for taking the time to share your experience with the newly renovated Residence Inn. We truly appreciate the great comments and we will share with our team members. We hope to see your family in the near future. More 

charliew123
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed June 15, 2015

I highly recommend this hotel! The rooms are spacious and clean. The staff is extremely friendly and accommodating. The hotel has a great spacious outdoor patio with sport court and grill, plenty of room for groups or families. The area surrounding the hotel is very nice, it sits right next to the mall and there are many choices for good... More 

Was this review helpful? Yes
Nocona M, General Manager at Residence Inn Des Moines West, responded to this review

Thank you for the kind Trip Advisor post! It’s great to hear that you had an enjoyable experience and we hope to have the opportunity to welcome you back soon. More 

Saint Paul, Minnesota
Level Contributor
181 reviews
149 hotel reviews
common_n_hotel_reviews_1bd8 208 helpful votes
4 of 5 stars Reviewed June 8, 2015

This was a wonderful surprise. It's very conveniently located if you're traveling I-80 or I-35. It's right near where I-80 comes in from the west (Omaha) and I-35 comes up from the south (Kansas City). The hotel's about 10 years old, but was completely renovated within the last few months. As such, our room seemed practically brand new - from... More 

Was this review helpful? Yes 1
Nocona M, General Manager at Residence Inn Des Moines West, responded to this review

Dear Traveler, Thank you for taking the time to share your experience, we truly appreciate the great comments. We are delighted to hear that your brief stop felt like a mini vacation. Come see us again and stay a couple days. Sincerely, Nocona Mollendor General Manager More 

Level Contributor
29 reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed June 6, 2015

This is our preferred place to stay when travelling to visit family. The rooms are very nice and the staff is very personable - they actually recognize us from trip to trip. The entire hotel has been recently remodeled and the new look even gives it more of a home feel. They offer breakfast and they have a very good... More 

Was this review helpful? Yes 1
Nocona M, General Manager at Residence Inn Des Moines West, responded to this review

Dear Traveler, Thank you for your recent review of our Residence Inn at Jordan Creek. It is great to hear that you had a enjoyable experience, and dig our new look. We look forward to seeing you and your family in the future. Sincerely, Nocona Mollendor, GM More 

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