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All 16 West Des Moines hotels

Staybridge Suites West Des Moines

3.0 of 5 Hotel   |   6905 Lake Drive, West Des Moines, IA 50266
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78%
Ranked #9 of 16 Hotels in West Des Moines
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 weeks ago
Chris V Des Moines
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85 reviews from our community

Traveler rating
    33
    31
    15
    5
    1
See reviews for
23
23
3
27
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Dubuque, Iowa
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

The positives were a clean room, excellent bed, and the check-in staff was excellent. However, early weekend staff, Sunday were rude, interested in there own thing, and not the hotel guest. Fire Alarm went off in early Sunday morning. Desk staff didn't handle phone calls well. The next staff person, a young lady, was not to receptive to the guest... More

Was this review helpful? Yes
Jessica_H_12186, General Manager at Staybridge Suites West Des Moines, responded to this review

Dear ramrod334, I'm glad to hear that your room was clean, the bed comfortable & the check in desk clerk pleasant. I am sorry to hear of the other issues you experienced while here. I will work with my staff to address the issues so that they don't happen again. I can tell you that we are in the process... More

Des Moines
Contributor
11 reviews 11 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Nice newer property with many amenities and outstanding breakfast included with room. Our 4th floor room was clean, spacious, comfortable beds and quiet. The elevator is slow and occasionally some guests leave litter outside their room -- the only negatives we experienced. The location in WDSM is convenient to nearby West Des Moines and Jordan Creek mall about 5 miles... More

Was this review helpful? Yes
Jessica_H_12186, General Manager at Staybridge Suites West Des Moines, responded to this review

Dear Chris V, Thank you for sharing your experience of your recent stay with us. We appreciate hearing when guests enjoy their stay. It sounds like the positives made for an enjoyable stay! We look forward to seeing you the next time you're in the area. Sincerely, Jessica More

Indiana
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We got in late and left early, and were just passing through, but we were pleasanlty surprised with their hot breakfast! There was something for everyone... Waffles,eggs, toast, muffins, breakfast sausage, and fresh fruit and yogurt. Coffee, tea, hot choc, milk and juice. It was included in the price of the room. The rooms them selves were large, clean, and... More

Was this review helpful? Yes
Jessica_H_12186, General Manager at Staybridge Suites West Des Moines, responded to this review

Dear Alane J, I am so glad that you had a comfortable stay & hearty breakfast when you were passing through the Des Moines area. We hope to see you again! Sincerely, Jessica More

Emory, Texas
Top Contributor
63 reviews 63 reviews
11 hotel reviews
41 helpful votes 41 helpful votes
1 of 5 stars Reviewed August 10, 2014

Rude staff, do not expect any help finding elevator from Jessica ! Bad pillows and hard mattress ! We will not be back to this hotel, we have had good luck with staybridge suites, but be forewarned on this one ! Breakfast is horrible and cold, staff unfriendly and concerned about gossiping with each other than helping guests !

Was this review helpful? Yes
Jessica_H_12186, General Manager at Staybridge Suites West Des Moines, responded to this review

Dear Fdrl L, I'm very sorry to hear that the staff was rude & unhelpful. I'd be more than happy to discuss your experience in more detail if you'll contact me at (515) 223-0000. We strive to provide a wonderful stay experience for all of our guests & I'm sorry you didn't receive that. Sincerely, Jessica More

Road Warrior
Top Contributor
142 reviews 142 reviews
142 hotel reviews
127 helpful votes 127 helpful votes
3 of 5 stars Reviewed August 7, 2014

Spent one night here passing through town, I thought this hotel was OK but I expected better for the price. My room was one of their studio's, not studio suite, so it did not have a full kitchen only a kitchenette with microwave and fridge. I have stayed in many Staybridges and honestly I had no idea that all of... More

Was this review helpful? Yes 1
Jessica_H_12186, General Manager at Staybridge Suites West Des Moines, responded to this review

Dear AlCzervik1, Thank you for sharing your comments about your recent stay with us. I'm sorry that your room & our hotel didn't meet your expectations. Our property is unique to Staybridge Suites in that we do have a few rooms without the kitchenette. The description of the room type does state wetbar & mini fridge. I will come up... More

Des Moines, Iowa
1 review
4 of 5 stars Reviewed August 1, 2014

The hotel is located in a nice area that is close to stores and a few restaurants. But then the following occurred: First There Was Small Fire On The Second Floor. The Alarms Worked And our Family Evacuated Like We Should Have. My Concern Is The Staff Did Not State What Happened Or if It Was Safe To Return. They... More

Was this review helpful? Yes
Jessica_H_12186, General Manager at Staybridge Suites West Des Moines, responded to this review

Dear Jeff I, I'm glad that you & your family were able to have a good vacation while staying with us. I am terribly sorry about the chaos & confusion caused by the fire alarm going off twice. Thankfully it wasn't a fire, but a broken sprinkler head. I am sorry that the staff didn't communicate to you what the... More

Washington DC
Senior Contributor
42 reviews 42 reviews
22 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed July 28, 2014

We stayed at this hotel for two weeks and found it to be a mixed bag. First the good things: The rooms are large and you don't hear a lot of outside noise from other rooms or the halls. The laundry is free. The location is good. They have two PCs and printers you can use at any time. Now... More

Was this review helpful? Yes
Jessica_H_12186, General Manager at Staybridge Suites West Des Moines, responded to this review

Dear jojobeanWashingtonDC, Thank you for commenting about your recent stay with us. I'm glad that the room size made for a comfortable stay. Staybridge Suites as a brand offers the light touch during the week & a full clean once a week for stays 7 days or longer, as well as no service on the weekends unless requested. I am... More

Storm Lake, Iowa
Contributor
11 reviews 11 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 26, 2014

I always stay here when in the area for business or pleasure, if they aren't booked. The rooms are clean, staff is friendly and helpful, the evening food for guests is substantial and good. The location is excellent for business, shopping, and for recreation. Easy access from I-80. Many fine restaurants located within 5-10 minutes. If road noise and quiet... More

Was this review helpful? Yes
Jessica_H_12186, General Manager at Staybridge Suites West Des Moines, responded to this review

Dear 33Hawkeye44, We appreciate your loyalty! I'm glad that our hotel & it's location offer everything you want/need in a hotel. We'll see you next time!! Sincerely, Jessica More

Iowa City, Iowa
Top Contributor
232 reviews 232 reviews
52 hotel reviews
105 helpful votes 105 helpful votes
4 of 5 stars Reviewed July 13, 2014

We don't always get a good night's sleep in a hotel but we did here. Comfortable room, bed and pillows. It was nice to have 3 treadmills plus elliptical in the fitness room - we didn't have to share a treadmill. The hotel is in an executive business area so it's very quiet - no street noise - but still... More

Was this review helpful? Yes
Jessica_H_12186, General Manager at Staybridge Suites West Des Moines, responded to this review

Dear Bountiful-IA, I'm so glad that you were able to relax & get a good night's rest in our bed. We do have very comfortable mattresses & pillows. It's great that you were able to enjoy the fitness center with ease. Thank you for sharing your experience. We look forward to seeing you next time you're in town. Sincerely, Jessica More

Papillion, Nebraska, United States
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 6, 2014

Just stayed for overnighter had the king bed suit was nice clean the front desk help were friendly , only complaint where thin walls and ceiling as there must have been a group of little kids running around at 6am , but that's on the parents not the hotel. Ac unit worked great as I like it cold at night... More

Was this review helpful? Yes
Jessica_H_12186, General Manager at Staybridge Suites West Des Moines, responded to this review

Dear paplodad, Thank you for sharing your thoughts on your recent stay with us. I am glad that you were comfortable while here. We do hope that we'll see you next time you're in town. Sincerely, Jessica More

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Additional Information about Staybridge Suites West Des Moines

Address: 6905 Lake Drive, West Des Moines, IA 50266
Phone Number:
Location: United States > Iowa > West Des Moines
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Staybridge Suites West Des Moines 3*
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Also Known As:
Staybridge Suites West Des Moines Hotel West Des Moines

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