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Staybridge Suites West Des Moines

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6905 Lake Drive, West Des Moines, IA 50266
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Staybridge Suites West Des Moines
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121 Reviews from our TripAdvisor Community

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Cedar Rapids, IA
Level Contributor
48 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This really should be a 4 or 4.5 star, but a few things sort of rubbed us the wrong way. The two gentlemen working the front desk didn't seem to care about anything in life when I checked in. I asked if our 4 rooms could at least be on the same floor. Their answer was "nope." I went down... More 

Helpful?
Thank ZebraRef1
IHGService, Guest Relations Manager at Staybridge Suites West Des Moines, responded to this review

Dear ZebraRef1, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about breakfast and cleanliness. However, we’re sorry we fell below your expectation regarding front desk service which was unacceptable. We will address this concern.We take all reviews positive and negative very seriously,... More 

Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My family of 4 stayed here as a mini-getaway over the Christmas break. What a nice place! On select weekdays, they offer a heavy snack and adult beverage service as much as you could drink during the posted hours. Different food items each night. Breakfast included eggs, cheese, breakfast pizza, fruit, oatmeal, waffles and other standard continental items. Pool was... More 

Helpful?
Thank Kimberly M
Jessica J, General Manager at Staybridge Suites West Des Moines, responded to this review

Dear Kimberly M, Thank you for taking the time to review your recent stay with us, as well as giving us a perfect score! I'm glad your family enjoyed your getaway. I'm sorry the pool was a little cool - we had special ordered parts to repair the heater & it has now been fixed. We look forward to seeing... More 

Lawrence, KS
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is more expensive than my normal price range, but it is a quality place to stay. The rooms seem a little small for the price, but the beds are very comfortable, the internet connection is stable, and everything is very clean. The front desk staff is friendly and helpful. There is also an excellent breakfast selection. Overall, it... More 

Helpful?
Thank FDRLincoln
Jessica J, General Manager at Staybridge Suites West Des Moines, responded to this review

Dear FDRLincoln, Thank you for taking the time to review your recent stay with us. I'm glad that you enjoyed your stay with us, & that you were able to start your day with our delicious breakfast buffet. We hope to see you again! Sincerely, Jessica More 

Iowa
Level Contributor
173 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
4 of 5 stars Reviewed 4 weeks ago

It's been awhile (10 years) since I've stayed at a Staybridge property. This place has been here awhile, but maintained well. When I arrived around 11:30 in the morning, the front desk associate initially said they had no rooms available until about 3 pm. I received a Wi-Fi passed word for the lobby and commenced to work a little, then... More 

Helpful?
2 Thank Viking94708
Jessica J, General Manager at Staybridge Suites West Des Moines, responded to this review

Dear Viking94708, Thank you for taking the time to share your experience from your recent stay with us. I'm glad that we were able to get you checked into a room earlier than the 3pm check in time. We are always happy to check guests into rooms early if we have them available. Thank you for recommending us to others.... More 

Michigan
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed January 3, 2016 via mobile

This is a wonderful place to stay. We came to town with our two small dogs to visit our family. Our room was nice sized, quiet, well equipped and nicely decorated. We were in 417 which faced the street and interstate and it was quiet. The breakfasts were always well stocked with fresh fruit, eggs, sausage, breakfast pizza, coffee, juices,... More 

Helpful?
Thank Mary Kay G
Jessica J, General Manager at Staybridge Suites West Des Moines, responded to this review

Dear Mary Kay G, Thank you so much for the perfect score! I am so glad that you & your dogs enjoyed your stay with us & were able to enjoy our wonderful breakfast & Socials. We are in a great location & a great place for families! We look forward to seeing you again! Sincerely, Jessica More 

Pocahontas IA
Level Contributor
81 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed December 16, 2015

Stayed here overnight for a convention. Nice room. Frig, sink, dishes, microwave, popcorn, tea and coffee for a snack. Nice big tub with jets. Clean, quiet. Pet friendly, saw 3 dogs, but didn't hear them. Excellent hot breakfast - eggs, ham, waffles, fruit, cheese, cereal, muffins/breads, yogurt, milk, juice, coffees. You won't go away hungry. Easily a $20-30 buffet/for 2.... More 

Helpful?
Thank Joann F
Jessica J, General Manager at Staybridge Suites West Des Moines, responded to this review

Dear Joann F, Thank you for the perfect score rating! I'm glad to hear that you were able to start your day with our delicious breakfast buffet, & that you were comfortable in the room. We hope to see you the next time you're in the Des Moines area. Sincerely, Jessica More 

Chicago, Illinois
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed December 10, 2015

We stayed in a king suite with a fold out queen bed in the living room. Very spacious. Full sized fridge, dishwasher and kitchen. Nice location easy access to the highway and easy to find. The staff was very accommodating and the breakfast buffet was wonderful. Was like a mini-vacations.

Helpful?
Thank scottymom01
Jessica J, General Manager at Staybridge Suites West Des Moines, responded to this review

Dear scottymom01, Thank you for taking the time to review your recent stay with us, & thank you for the perfect rating! I'm glad that you enjoyed your room as well as the breakfast. We hope to see you again soon. Sincerely, Jessica More 

Columbia, Missouri
Level Contributor
70 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed December 2, 2015

We stayed at this hotel to meet with family and attend the Disney on Ice Production at the Wells Fargo Center. The hotel is about a ten minute drive from the Center, but it is still an excellent option for people who want to attend events there, but also have other great dining and shopping options available. We found the... More 

Helpful?
Thank MICHAEL W
Jessica J, General Manager at Staybridge Suites West Des Moines, responded to this review

Dear Michael W, Thank you for taking the time to review your recent stay with us. I'm glad to know that we took great care of you, & that you were able to start the day with our great breakfast! We really are in a good location to access all areas of Des Moines. We hope to see you again!... More 

Oklahoma City, Oklahoma
Level Contributor
100 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed December 2, 2015 via mobile

"Technically", I'd rate this Staybridge at a 4.75, only because I stayed at a different Staybridge Suites, and the oversized, walk-in shower really spoiled me... Beyond that, this location is easy to get to, very clean, the staff is great & the rooms are big and comfy. Nice touches like actual plates & silverware, and tasty fresh fruit on the... More 

Helpful?
Thank Jeff S
Jessica J, General Manager at Staybridge Suites West Des Moines, responded to this review

Dear Jeff S, Thank you for the perfect score! I'm sorry we don't have the large shower like the other Staybridge Suites you stayed at, however I'm glad that you did enjoy your stay while you were with us, & that the staff took great care of you! We hope to see you the next time you're in the Des... More 

Hayward, Wisconsin
Level Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed November 19, 2015

Very clean and comfortable hotel. Close to shopping mall...a must for my wife. We did enjoy the smacks and wine each evening. And Breakfast was more than adequate. Whenever we travel, we look for Staybridge.

Helpful?
Thank Chuck M
Jessica J, General Manager at Staybridge Suites West Des Moines, responded to this review

Dear Chuck M, I'm glad that you enjoyed your stay with us & that we are close to shopping for your wife! We truly appreciate your loyalty to the Staybridge Suites brand & IHG. We look forward to seeing you again! Sincerely, Jessica More 

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