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Staybridge Suites West Des Moines

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6905 Lake Drive, West Des Moines, IA 50266
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Staybridge Suites West Des Moines
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99 Reviews from our TripAdvisor Community

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Traveler rating
    42
    34
    17
    5
    1
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28
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32
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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Cedar Rapids, Iowa
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

The Staybridge manager's week night reception was much better than most hotel chains! The staff person was pouring beer and wine for all the guests and keeping the glasses full. She was also very pleasant. The reception food the night I was there was a full nacho bar. The other pleasant surprise was a free bag of microwave popcorn in... More 

Was this review helpful? Yes
Fort Dodge, Iowa
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We pulled in and right away, my first comment was "Wow, doesn't she look like a pretty little princess".... this property is very well kept, both inside and out. It felt very inviting just pulling in and the area was quite safe with many 'extras' within walking distance. The entry/check-in area was welcoming and somewhat busy, but surprisingly quiet for... More 

Was this review helpful? Yes 1
Jessica_H_12186, General Manager at Staybridge Suites West Des Moines, responded to this review

Dear BlondeeIA, I'm glad to hear that we met your expectations & that you were warmly welcomed each time you returned to the hotel. I hope that the next time you'll be able to enjoy our wonderful breakfast!! Sincerely, Jessica More 

Venice, FL
Top Contributor
206 reviews 206 reviews
54 hotel reviews
173 helpful votes 173 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The exterior of the property suggests a newer property than the interior. The ceilings seemed low and while there was a HUGE main room and large bedroom, the bathroom was microscopic and dismal. The door barely closed past the toilet. The pool and hot tub area were nice enough but the hot tub is scalding hot and apparently it is... More 

Was this review helpful? Yes 1
Jessica_H_12186, General Manager at Staybridge Suites West Des Moines, responded to this review

Dear Sharon Z, Thank you for sharing your comments regarding your recent stay with us. I'm glad to hear that you were impressed with the size of the main room. I'm sorry the bathroom area seems to be so small. I'm sorry that the hot tub was too hot - we have contacted our vendor to address the issue &... More 

Hamilton, Canada
Top Contributor
60 reviews 60 reviews
31 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed April 26, 2015

Nancy, at the front desk, was our first clue, on the phone from home while making some advance arrangements, that the staff here were amazing. Then during our great stay here, we had the pleasure of meeting other key members of the all-star team - Justin, Chelsi, Katelynn, and of course Jessica. Wow. They are all so caring, welcoming, professional... More 

Was this review helpful? Yes 2
Jessica_H_12186, General Manager at Staybridge Suites West Des Moines, responded to this review

Dear PA32pilot, Thank you for sharing your comments about your recent stay with us. The staff & other guests really enjoyed getting to know you during your stay. I hope the kids loved the boots! I'm glad we could be your home away from home while you were in the area. We look forward to seeing you again!! Happy flying!!... More 

Contributor
17 reviews 17 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 9, 2015

We stayed here on business in a double queen suite. The room was above our expectations and resembled an apartment. It had a well-appointed kitchen with appliances including a full sized fridge. There was a sitting area with a couch and love seat in front of a fireplace. The "bedroom" was spacious with modern bedding. The toilet and shower were... More 

Was this review helpful? Yes 1
Jessica_H_12186, General Manager at Staybridge Suites West Des Moines, responded to this review

Dear Afish47, I am so glad to hear that you enjoyed your stay with us. The view of the pond is very nice & relaxing. The rooms with 2 beds are the largest in the hotel & very spacious indeed. We hope that the next time you're in town you stay with us & are able to eat with us.... More 

Elk River, MN
Reviewer
3 reviews 3 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 7, 2015 via mobile

I get the feeling that this hotel used to be AMAZING and has been run down a bit. Fantastic towels and bedding. Great front desk service. Our room was EXTREMELY roomy. The DVD player in one room wasn't working properly, but in this room it is, (which is a bonus because most hotels don't have DVD players in the rooms!)... More 

Was this review helpful? Yes
Jessica_H_12186, General Manager at Staybridge Suites West Des Moines, responded to this review

Dear NYCJunkie, I'm glad that the room was comfortable. I'm sorry that one of the DVD players wasn't working - we have extra on hand so that we can exchange them to avoid as little inconvenience as possible. I'm terribly sorry about the breakfast items not being stocked. I have made some staffing changes that I know will be positive... More 

Rochester, Minnesota, United States
Senior Contributor
35 reviews 35 reviews
20 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed March 27, 2015

Stayed one night in a 1 bedroom, 2 queen suite with my family. Room itself was clean and comfortable and served us well. We did use the pool and hot tub which was nice and clean as well. The breakfast was lacking in all areas. We got there at 8, and there was nothing left. No eggs, no sausage, no... More 

Was this review helpful? Yes
Jessica_H_12186, General Manager at Staybridge Suites West Des Moines, responded to this review

Dear KatieE, Thank you for taking the time to share your experience during your recent stay with us. I'm terribly sorry that the breakfast wasn't properly staffed during the open hours. I have addressed this issue & made some staffing changes that I know will have a positive impact. That is not our standard - I do hope that you'll... More 

Burlington, Iowa
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 24, 2015

My wife and I stayed at the Staybridge on our way to a family weekend. We were very pleased with the amenities and the staff. The jetted tub was great for relaxing. The breakfast was quite substantial. The room itself was well appointed and clean. The bed was a little firm for my taste, but not uncomfortable. I wish I... More 

Was this review helpful? Yes 1
Jessica_H_12186, General Manager at Staybridge Suites West Des Moines, responded to this review

Dear DaleK, Thank you for taking the time to share your experience from your recent stay with us. I'm glad that the desk clerk was able to help you find some local dive bars. I'm glad you were able to enjoy our social while you were here. We look forward to seeing you the next time you're in the Des... More 

Senior Contributor
29 reviews 29 reviews
18 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 5, 2015 via mobile

We've stayed at this hotel three times now in the last three years and will always come back when traveling through the area. First off, they are pet friendly. There is a charge but that's o.k. The room was nice and clean, had a big kitchen with full size fridge and a comfy bed. Our windows faced the side of... More 

Was this review helpful? Yes
Jessica_H_12186, General Manager at Staybridge Suites West Des Moines, responded to this review

Dear ChrisM, I am glad that you were able to relax after a long day of driving. The social is definitely a nice way to wind down your evening & the breakfast starts your day just right. We're glad we're your hotel of choice when you're in the Des Moines area & look forward to seeing you the next time... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 1, 2015 via mobile

Room itself is decent. A little cramped for a 2 room suite but did the job. Rooms have also been updated and little things fixed and seems that they chose the cheap route. Cracks in the ceiling and floors throughout the room and the ones that were fixed, paint doesn't match and very clearly stands out. The "continental breakfast" is... More 

Was this review helpful? Yes
Jessica_H_12186, General Manager at Staybridge Suites West Des Moines, responded to this review

Dear Tarra Z, I am terribly sorry that you didn't enjoy your recent stay with us. We are in the process of making repairs to the rooms & the building, I am currently going through the rooms to inspect repairs & address issues such as were in your room. I am sorry to hear the state of the breakfast area... More 

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