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Staybridge Suites West Des Moines

3.0 of 5 6905 Lake Drive, West Des Moines, IA 50266
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Certificate of Excellence 2014
Staybridge Suites West Des Moines
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Staybridge Suites West Des Moines
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88 reviews from our community

Traveler rating
    34
    33
    15
    5
    1
See reviews for
24
23
3
29
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Janesville, Wisconsin
Contributor
16 reviews 16 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

My family of 4 stayed here for 3 nights over Christmas. We were in a 1 bedroom suite with 2 Queen beds and a pull out couch. The pictures on the website showed a large living room. I thought that they had used a special camera lens to make it look bigger than it really was. I was wrong! If... More 

Was this review helpful? Yes
Jessica_H_12186, General Manager at Staybridge Suites West Des Moines, responded to this review

Dear Kay856, I am so glad that you found your room to be more than you expected! Our rooms with 2 beds are a very nice size - it would have been great to see a Christmas tree up in one!! Thank you for informing the front desk staff of the repairs that your room needed. We do our best... More 

Topeka, Kansas
Senior Contributor
36 reviews 36 reviews
23 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 29, 2014

My group that I was bus driver for stayed here and what a nice place. The front desk was very pleasant to me and the other bus driver about where to park and making sure that the parking spaces would not fill with cars while we were out with our group. Be forewarned that getting a bus in is not... More 

Was this review helpful? Yes
Jessica_H_12186, General Manager at Staybridge Suites West Des Moines, responded to this review

Dear Topekachef, I am so glad that you enjoyed your stay with us! After a long drive I'm glad you were able to relax & cool down! We hope you'll be with the group the next time they come to town! Sincerely, Jessica More 

Concord, North Carolina
2 reviews
4 of 5 stars Reviewed September 28, 2014

This is a beautiful hotel. The room I stayed in was a king suite and the room was huge. Although it was warm outside and I didn't use it, the gas fireplace was a nice touch. The bed was comfortable, the room was impeccably clean, the water pressure was in the shower was fantastic. It was a very enjoyable stay.... More 

Was this review helpful? Yes
Jessica_H_12186, General Manager at Staybridge Suites West Des Moines, responded to this review

Dear bmatthes, Thank you for sharing your experience from your recent stay with us. I'm glad that you enjoyed your stay - maybe next time you can enjoy the fireplace. I will see if there's anything that can be done to give better window coverage to keep the light out of the rooms. We look forward to seeing you the... More 

Dubuque, Iowa
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 1, 2014

The positives were a clean room, excellent bed, and the check-in staff was excellent. However, early weekend staff, Sunday were rude, interested in there own thing, and not the hotel guest. Fire Alarm went off in early Sunday morning. Desk staff didn't handle phone calls well. The next staff person, a young lady, was not to receptive to the guest... More 

Was this review helpful? Yes
Jessica_H_12186, General Manager at Staybridge Suites West Des Moines, responded to this review

Dear ramrod334, I'm glad to hear that your room was clean, the bed comfortable & the check in desk clerk pleasant. I am sorry to hear of the other issues you experienced while here. I will work with my staff to address the issues so that they don't happen again. I can tell you that we are in the process... More 

Des Moines
Contributor
11 reviews 11 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 26, 2014

Nice newer property with many amenities and outstanding breakfast included with room. Our 4th floor room was clean, spacious, comfortable beds and quiet. The elevator is slow and occasionally some guests leave litter outside their room -- the only negatives we experienced. The location in WDSM is convenient to nearby West Des Moines and Jordan Creek mall about 5 miles... More 

Was this review helpful? Yes
Jessica_H_12186, General Manager at Staybridge Suites West Des Moines, responded to this review

Dear Chris V, Thank you for sharing your experience of your recent stay with us. We appreciate hearing when guests enjoy their stay. It sounds like the positives made for an enjoyable stay! We look forward to seeing you the next time you're in the area. Sincerely, Jessica More 

Indiana
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 25, 2014

We got in late and left early, and were just passing through, but we were pleasanlty surprised with their hot breakfast! There was something for everyone... Waffles,eggs, toast, muffins, breakfast sausage, and fresh fruit and yogurt. Coffee, tea, hot choc, milk and juice. It was included in the price of the room. The rooms them selves were large, clean, and... More 

Was this review helpful? Yes
Jessica_H_12186, General Manager at Staybridge Suites West Des Moines, responded to this review

Dear Alane J, I am so glad that you had a comfortable stay & hearty breakfast when you were passing through the Des Moines area. We hope to see you again! Sincerely, Jessica More 

Emory, Texas
Top Contributor
78 reviews 78 reviews
12 hotel reviews
52 helpful votes 52 helpful votes
1 of 5 stars Reviewed August 10, 2014

Rude staff, do not expect any help finding elevator from Jessica ! Bad pillows and hard mattress ! We will not be back to this hotel, we have had good luck with staybridge suites, but be forewarned on this one ! Breakfast is horrible and cold, staff unfriendly and concerned about gossiping with each other than helping guests !

Was this review helpful? Yes
Jessica_H_12186, General Manager at Staybridge Suites West Des Moines, responded to this review

Dear Fdrl L, I'm very sorry to hear that the staff was rude & unhelpful. I'd be more than happy to discuss your experience in more detail if you'll contact me at (515) 223-0000. We strive to provide a wonderful stay experience for all of our guests & I'm sorry you didn't receive that. Sincerely, Jessica More 

Road Warrior
Top Contributor
141 reviews 141 reviews
141 hotel reviews
129 helpful votes 129 helpful votes
3 of 5 stars Reviewed August 7, 2014

Spent one night here passing through town, I thought this hotel was OK but I expected better for the price. My room was one of their studio's, not studio suite, so it did not have a full kitchen only a kitchenette with microwave and fridge. I have stayed in many Staybridges and honestly I had no idea that all of... More 

Was this review helpful? Yes 1
Jessica_H_12186, General Manager at Staybridge Suites West Des Moines, responded to this review

Dear AlCzervik1, Thank you for sharing your comments about your recent stay with us. I'm sorry that your room & our hotel didn't meet your expectations. Our property is unique to Staybridge Suites in that we do have a few rooms without the kitchenette. The description of the room type does state wetbar & mini fridge. I will come up... More 

Des Moines, Iowa
1 review
4 of 5 stars Reviewed August 1, 2014

The hotel is located in a nice area that is close to stores and a few restaurants. But then the following occurred: First There Was Small Fire On The Second Floor. The Alarms Worked And our Family Evacuated Like We Should Have. My Concern Is The Staff Did Not State What Happened Or if It Was Safe To Return. They... More 

Was this review helpful? Yes
Jessica_H_12186, General Manager at Staybridge Suites West Des Moines, responded to this review

Dear Jeff I, I'm glad that you & your family were able to have a good vacation while staying with us. I am terribly sorry about the chaos & confusion caused by the fire alarm going off twice. Thankfully it wasn't a fire, but a broken sprinkler head. I am sorry that the staff didn't communicate to you what the... More 

Washington DC
Senior Contributor
44 reviews 44 reviews
24 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed July 28, 2014

We stayed at this hotel for two weeks and found it to be a mixed bag. First the good things: The rooms are large and you don't hear a lot of outside noise from other rooms or the halls. The laundry is free. The location is good. They have two PCs and printers you can use at any time. Now... More 

Was this review helpful? Yes
Jessica_H_12186, General Manager at Staybridge Suites West Des Moines, responded to this review

Dear jojobeanWashingtonDC, Thank you for commenting about your recent stay with us. I'm glad that the room size made for a comfortable stay. Staybridge Suites as a brand offers the light touch during the week & a full clean once a week for stays 7 days or longer, as well as no service on the weekends unless requested. I am... More 

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Additional Information about Staybridge Suites West Des Moines

Address: 6905 Lake Drive, West Des Moines, IA 50266
Phone Number:
Location: United States > Iowa > West Des Moines
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Staybridge Suites West Des Moines 3*
Number of rooms: 90
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Also Known As:
Staybridge Suites West Des Moines Hotel West Des Moines
Hotel Style:
#5 Romantic Hotel in West Des Moines

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