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Staybridge Suites West Des Moines

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6905 Lake Drive, West Des Moines, IA 50266
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Staybridge Suites West Des Moines
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Staybridge Suites West Des Moines
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96 reviews from our community

Traveler rating
    40
    34
    16
    5
    1
See reviews for
27
25
3
31
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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Hamilton, Canada
Top Contributor
57 reviews 57 reviews
31 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Nancy, at the front desk, was our first clue, on the phone from home while making some advance arrangements, that the staff here were amazing. Then during our great stay here, we had the pleasure of meeting other key members of the all-star team - Justin, Chelsi, Katelynn, and of course Jessica. Wow. They are all so caring, welcoming, professional... More 

Was this review helpful? Yes 1
Jessica_H_12186, General Manager at Staybridge Suites West Des Moines, responded to this review

Dear PA32pilot, Thank you for sharing your comments about your recent stay with us. The staff & other guests really enjoyed getting to know you during your stay. I hope the kids loved the boots! I'm glad we could be your home away from home while you were in the area. We look forward to seeing you again!! Happy flying!!... More 

Contributor
16 reviews 16 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 9, 2015

We stayed here on business in a double queen suite. The room was above our expectations and resembled an apartment. It had a well-appointed kitchen with appliances including a full sized fridge. There was a sitting area with a couch and love seat in front of a fireplace. The "bedroom" was spacious with modern bedding. The toilet and shower were... More 

Was this review helpful? Yes
Jessica_H_12186, General Manager at Staybridge Suites West Des Moines, responded to this review

Dear Afish47, I am so glad to hear that you enjoyed your stay with us. The view of the pond is very nice & relaxing. The rooms with 2 beds are the largest in the hotel & very spacious indeed. We hope that the next time you're in town you stay with us & are able to eat with us.... More 

Elk River, MN
Reviewer
3 reviews 3 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 7, 2015 via mobile

I get the feeling that this hotel used to be AMAZING and has been run down a bit. Fantastic towels and bedding. Great front desk service. Our room was EXTREMELY roomy. The DVD player in one room wasn't working properly, but in this room it is, (which is a bonus because most hotels don't have DVD players in the rooms!)... More 

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Jessica_H_12186, General Manager at Staybridge Suites West Des Moines, responded to this review

Dear NYCJunkie, I'm glad that the room was comfortable. I'm sorry that one of the DVD players wasn't working - we have extra on hand so that we can exchange them to avoid as little inconvenience as possible. I'm terribly sorry about the breakfast items not being stocked. I have made some staffing changes that I know will be positive... More 

Rochester, Minnesota, United States
Senior Contributor
34 reviews 34 reviews
19 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed March 27, 2015

Stayed one night in a 1 bedroom, 2 queen suite with my family. Room itself was clean and comfortable and served us well. We did use the pool and hot tub which was nice and clean as well. The breakfast was lacking in all areas. We got there at 8, and there was nothing left. No eggs, no sausage, no... More 

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Jessica_H_12186, General Manager at Staybridge Suites West Des Moines, responded to this review

Dear KatieE, Thank you for taking the time to share your experience during your recent stay with us. I'm terribly sorry that the breakfast wasn't properly staffed during the open hours. I have addressed this issue & made some staffing changes that I know will have a positive impact. That is not our standard - I do hope that you'll... More 

Burlington, Iowa
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 24, 2015

My wife and I stayed at the Staybridge on our way to a family weekend. We were very pleased with the amenities and the staff. The jetted tub was great for relaxing. The breakfast was quite substantial. The room itself was well appointed and clean. The bed was a little firm for my taste, but not uncomfortable. I wish I... More 

Was this review helpful? Yes 1
Jessica_H_12186, General Manager at Staybridge Suites West Des Moines, responded to this review

Dear DaleK, Thank you for taking the time to share your experience from your recent stay with us. I'm glad that the desk clerk was able to help you find some local dive bars. I'm glad you were able to enjoy our social while you were here. We look forward to seeing you the next time you're in the Des... More 

Senior Contributor
29 reviews 29 reviews
18 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 5, 2015 via mobile

We've stayed at this hotel three times now in the last three years and will always come back when traveling through the area. First off, they are pet friendly. There is a charge but that's o.k. The room was nice and clean, had a big kitchen with full size fridge and a comfy bed. Our windows faced the side of... More 

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Jessica_H_12186, General Manager at Staybridge Suites West Des Moines, responded to this review

Dear ChrisM, I am glad that you were able to relax after a long day of driving. The social is definitely a nice way to wind down your evening & the breakfast starts your day just right. We're glad we're your hotel of choice when you're in the Des Moines area & look forward to seeing you the next time... More 

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed March 1, 2015 via mobile

Room itself is decent. A little cramped for a 2 room suite but did the job. Rooms have also been updated and little things fixed and seems that they chose the cheap route. Cracks in the ceiling and floors throughout the room and the ones that were fixed, paint doesn't match and very clearly stands out. The "continental breakfast" is... More 

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Jessica_H_12186, General Manager at Staybridge Suites West Des Moines, responded to this review

Dear Tarra Z, I am terribly sorry that you didn't enjoy your recent stay with us. We are in the process of making repairs to the rooms & the building, I am currently going through the rooms to inspect repairs & address issues such as were in your room. I am sorry to hear the state of the breakfast area... More 

Cedar Rapids, Iowa
Contributor
13 reviews 13 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 12, 2015

We had a free stay with our rewards points on Saturday, February 7th, 2015. Our room was huge with a full size refrigerator, dishwasher and a beautiful kitchenette equipped with pans, dishes, bowls and silverware. The staff was very friendly. I had overheard the employee at guest services say she had been working double shifts and still had a smile... More 

Was this review helpful? Yes
Jessica_H_12186, General Manager at Staybridge Suites West Des Moines, responded to this review

Dear trixkid, I am so glad that you enjoyed your stay with us & were able to start your day with our delicious breakfast! Thank you for sharing your experience of your recent stay with us. We look forward to seeing you the next time you're in town. Sincerely, Jessica More 

Janesville, Wisconsin
Contributor
19 reviews 19 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 3, 2015

My family of 4 stayed here for 3 nights over Christmas. We were in a 1 bedroom suite with 2 Queen beds and a pull out couch. The pictures on the website showed a large living room. I thought that they had used a special camera lens to make it look bigger than it really was. I was wrong! If... More 

Was this review helpful? Yes
Jessica_H_12186, General Manager at Staybridge Suites West Des Moines, responded to this review

Dear Kay856, I am so glad that you found your room to be more than you expected! Our rooms with 2 beds are a very nice size - it would have been great to see a Christmas tree up in one!! Thank you for informing the front desk staff of the repairs that your room needed. We do our best... More 

Topeka, Kansas
Senior Contributor
39 reviews 39 reviews
26 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 29, 2014

My group that I was bus driver for stayed here and what a nice place. The front desk was very pleasant to me and the other bus driver about where to park and making sure that the parking spaces would not fill with cars while we were out with our group. Be forewarned that getting a bus in is not... More 

Was this review helpful? Yes
Jessica_H_12186, General Manager at Staybridge Suites West Des Moines, responded to this review

Dear Topekachef, I am so glad that you enjoyed your stay with us! After a long drive I'm glad you were able to relax & cool down! We hope you'll be with the group the next time they come to town! Sincerely, Jessica More 

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