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SpringHill Suites Des Moines West

3.0 of 5
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1236 Jordan Creek Parkway, West Des Moines, IA 50266
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SpringHill Suites Des Moines West
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Ranked #10 of 17 Hotels in West Des Moines
A recent review
4 of 5 stars reviewed 4 days ago
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111 Reviews from our TripAdvisor Community

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38
23
5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Level Contributor
1 review
4 of 5 stars Reviewed 4 days ago NEW via mobile

Clean, roomy, but the desk clerk was exceptional. Sharp, attentive, helpful. In today's world of distraction it is refreshing to find a young person focused on the customer and doing his or her job. Reflection on management.

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Beverly Hills, Michigan
Level Contributor
55 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We've stayed here a couple times, this is a very clean and well-organized property in the Marriott franchise. I think it's the best breakfast I've had in a Springhill/Residence Inn/Fairfield Inn. Fresh strawberries, several items on the "oatmeal bar", juice and coffee were good, great pastry selection. We had a room with two queens and a pull out sofa in... More 

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Orem, Utah
Level Contributor
56 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We were driving from Illinois to Colorado and stayed here one night. The room was a great oasis for us. We have 5 people in the family, so the two queens and a sofabed were perfect. The room was very clean and nice. Wifi was free and good. Very convenient to the interstate and a mile away from lots of... More 

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Iowa
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 18, 2015

We arrived around 7 to a completely booked hotel. The front desk attendant Steve was very busy with the phone ringing off the hook and people waiting to be helped, but the whole while he maintained a professional demeanor and I received hands down the BEST customer service I have experienced from a hotel staff member, took his time to... More 

Was this review helpful? Yes 1
Honey Creek, Iowa
1 review
5 of 5 stars Reviewed May 10, 2015

This was a great place for our team to stay for a soccer tournament in the area. The staff, especially the two Steve's, were extremely helpful and went out of their way to make our stay enjoyable. The rooms were great, as way breakfast. The lobby area was a perfect place for our team to relax and enjoy our downtime.... More 

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Level Contributor
66 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed May 8, 2015

Very friendly and helpful staff. The property is a little dated but I found it very clean. The room was near the back and generally quiet. There hotels are build in a way that allows noise to transfer from the above floor. During this stay that wasn't an issue.

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1 review
5 of 5 stars Reviewed April 4, 2015

Dont look any further. This was our 8th hotel in as many days. Very warm and welcoming atmosphere. Friendly and helpful staff. Large clean updated rooms. Very nice pool. Good breakfast options. Great value! Well done.

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Olathe, Kansas
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed March 30, 2015

This hotel was pretty standard. Check in was easy. Rooms are big with a living room area with desk and pull out couch. TV in bedroom and living room. Walls are very thin though. Pool was small, but the kids had fun regardless. Breakfast had a decent variety - waffles, toast, eggs, biscuits, cereal, etc. Nice location right off I80.... More 

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Tyler C, Manager at SpringHill Suites Des Moines West, responded to this review

Thank you for taking the time to give feed back regarding our hotel. Sounds like you enjoyed the size of the room, breakfast, and the kids enjoyed the pool area. Thanks again for taking the time to give us feedback. More 

Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed March 27, 2015

We were in Des Moines for a family event recently and we were very impressed with this hotel -- I don't know if it is brand new -- but it sure looked like it. Good service. Lovely room. We stay at Marriott properties a bunch -- and I had begun to think there was some miracle formula they had figured... More 

Was this review helpful? Yes 1
Street, Maryland
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed February 18, 2015

Stayed here for a business trip. The room was large and clean. The staff was efficient and friendly. The hot breakfast items could have been better. Microwave did not work in the room. The staff never changed it out over my 3 day stay. I was advised to use the one in the hotel kitchen prep area. This was an... More 

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Tyler C, Manager at SpringHill Suites Des Moines West, responded to this review

Thank you for taking the time to give us feedback regarding our hotel. Glad to hear that you enjoyed your stay for the most part. We apologize about your microwave not working, we will forward this along to all hotel staff so we can work together as a team to better serve our guests in the future. Thanks again for... More 

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