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SpringHill Suites Des Moines West

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1236 Jordan Creek Parkway, West Des Moines, IA 50266
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1 room 1 adult
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SpringHill Suites Des Moines West
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125 Reviews from our TripAdvisor Community

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Minnesota
Level Contributor
191 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 204 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed at SpringHill Suites in West Des Moines one night while in the area for a concert. The front desk staff was friendly and check in was smooth. The hotel itself looks newer on the outside; the inside you see the age more in the hallways and room bathroom, furniture wear... but still not bad. We had a room... More 

Helpful?
Thank MNSandSeeker
Tyler C, Manager at SpringHill Suites Des Moines West, responded to this review

Thank you for taking the time to give us feedback regarding our hotel. Please be assured that we are taking immediate corrective action to ensure that everything mentioned in your feedback is corrected. More 

Albuquerque, New Mexico
Level Contributor
394 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 450 helpful votes
4 of 5 stars Reviewed 1 week ago

Love the suites, and being a Marriott brand makes it that much better. Friendly service, clean hotel all around, spacious suites. Very comfortable bedding and ton of stations on tv at end of day. Love the separate living and sleeping areas. Comforts of home while on the road. Great location and nice decor too. Perkins restaurant in parking lot, easy... More 

Helpful?
Thank bruce p
Boulder, Colorado
Level Contributor
74 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel has a good vibe. The young man at the front desk (with the curly hair) was extra kind and very professional. Upon check in I noticed more people than I would expect gathered in the lobby. There was a nice happy hour going on, hosted by the hotel (they called it a social). Warm cookies, nachos, wine and... More 

Helpful?
Thank AJfromCO
Des Moines, Iowa
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed December 26, 2015

We stayed here the day before Christmas Eve to kick off our family holiday season. We stayed in a suite which includes one room with an amoire and a king bed, a bathroom with a very large jacuzzi tub and shower and a room with a hide-a-bed sofa and an extra TV. Room: The room was perfect for our family... More 

Helpful?
Thank Brock B
Mount Pleasant
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed October 26, 2015

the room itself was nice; clean, VERY comfy bed (probably best ever night's sleep in a hotel), well appointed even to the the disposable plates to use in the microwave. The hotel was easy to get to from I-80 and convenient to a large mall with lots of eating options. Two things that kept it from being a perfect stay... More 

Helpful?
Thank roed2er
Saint Paul, Minnesota
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 5, 2015

We were greeted with a warm welcome. It was my first time staying at a Springhill Suite Hotel and I really liked the size of the rooms and the how clean our room was. My only disappointment was that I would have liked to see more variety in our complimentary breakfast menu. Overall, a good stay and value and I... More 

Helpful?
Thank Robert B
Pennsylvania
Level Contributor
38 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed September 23, 2015

After a long day of driving we were welcomed by a super friendly young woman working the front desk. She bent over backwards to be helpful! wish I remembered her name. The room was fresh and clean and this hotel is located close to the interstate and a few miles away from a nice mall. The only negative of this... More 

Helpful?
Thank palmtreequeen1
Midwest
Level Contributor
48 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed September 10, 2015

I booked and paid for a room on a well-known 3rd party reservation website for a 1 night stay. After returning home I discovered the hotel charged my credit card the full amount in addition to me prepaying on the website, therefore I was charged twice. Annoyed, I called and politely explained to the hotel staff (Michelle) that I was... More 

Helpful?
Thank Travelholicphile
Tyler C, Manager at SpringHill Suites Des Moines West, responded to this review

I am so sorry for the experience that you had while you stayed with us. I am very disappointed to read this review and the experience you had with us, because I know that we are much better than what you experienced. I will be sending this review out to all hotel staff so we can work together to come... More 

Greenville, Michigan
Level Contributor
4 reviews
3 of 5 stars Reviewed September 8, 2015

Booked a double queen room with a pull-out sofa bed about two weeks ahead of time for our August 29th stay. We have 4 small children and need lots of sleeping space. As we were approaching Des Moines, I realized I was going to be about an hour early for check in. I called ahead, and the girl who answered... More 

Helpful?
Thank Josh S
Tyler C, Manager at SpringHill Suites Des Moines West, responded to this review

I am so sorry about the issue that you had while you stayed with us. Please be assured that we are taking immediate corrective action to ensure that issues like this do not happen for future guests. We appreciate your feedback, so we can better serve our guests in the future. More 

Omaha, Nebraska
Level Contributor
41 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed September 6, 2015

Very clean, nice hotel. Breakfast was good, bed was comfortable. My only complaints was there were not enough towels for four people and the pull out couch did not have any pillows for it. Maybe they don't have 4 people usually staying it it and that is why it was lacking. Great location and I would consider staying here again.

Helpful?
Thank Adamson100
Questions? Get answers from hotel staff and past guests. Ask a question

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