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All 16 West Des Moines hotels

SpringHill Suites Des Moines West

3.0 of 5 Hotel   |   1236 Jordan Creek Parkway, West Des Moines, IA 50266
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Ranked #11 of 16 hotels in West Des Moines
A recent review
3 of 5 stars reviewed yesterday
Marad12 New York City, New York
  • Reviews (91)
  • Photos (17)
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91 people have reviewed this hotel

Traveler rating
    22
    28
    25
    10
    6
See reviews for
29
22
4
19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • German first
  • Any
English first
New York City, New York
Top Contributor
96 reviews 96 reviews
28 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed yesterday NEW

While OK for a 1 night stay, the hotel is in dire need of a renovation. The room looked like it was not touched in years. The tub had rust stains and cracks in the tile. It is close to shopping and the Des Moines airport but to be competitive in the area, they need to put some money into... More

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Chicago, IL
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed yesterday NEW

I agree with the review who said it smelled old. Kind of reminded me of a holiday inn back in the day. The rooms were ok but the bathroom was gross. It smelled and there was some strange splash of something on the wall. The pool was nice but there were never enough towels. I would expect a more from... More

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Reviewer
5 reviews 5 reviews
2 of 5 stars Reviewed 2 days ago NEW via mobile

Hotel looked nice from the outside. Great location, but rooms smelled musty, bathroom was not the great. The pool looked nice, however it was dirty, we couldnt let the kids get into it. Not real impressed considering it was in the Marriott chain.

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Omaha, Nebraska
Top Contributor
137 reviews 137 reviews
45 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed 1 week ago

I was really pleased with my stay at SpringHill Suites and am surprised it is not rated more highly by my fellow travelers. The room was very spacious with a large sitting area and separate bedroom. A bar sink and the bathroom sink are both located outside the bathroom, which is very convenient when multiple people are getting dressed in... More

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1 review
5 of 5 stars Reviewed 4 weeks ago

This is a great facility. Easy to find. Clean. Pleasant staff. AWESOME shower!! Paul Mitchell toiletries! Online price was FAR better than 800#. Operator wouldn't match online price! Saved at least $25 online. Will stay here again if in the area

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Cedar Rapids, Iowa
1 review
5 of 5 stars Reviewed July 12, 2014

I stayed here with my daughter and grandchildren and it was the absolute cleanest hotel I have ever stayed in. The staff was friendly and the breakfast was very good. I will definitely stay here again and highly recommend it to all families.

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Chicago, Illinois
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed June 26, 2014

Myself and 8 other of my family members stayed here 6/20-6/22 for a family reunion. The price was right and we were initially very impressed with the cleanliness and the price we paid for the suites we stayed in. The free continental breakfast was a bonus too. In terms of quality & price, this is a five star hotel. However,... More

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Tyler C, Manager at SpringHill Suites Des Moines West, responded to this review

Thank you for taking the time to respond regarding your stay at our property. I apologize about the issues that you had while you stayed with us. I will be forwarding this message to the General Manager. We will be having a staff meeting with the entire staff so we can come up with a better solution to noise with... More

Dayton, Ohio
Top Contributor
88 reviews 88 reviews
52 hotel reviews
78 helpful votes 78 helpful votes
2 of 5 stars Reviewed June 17, 2014

This particular hotel is located off I-80 and is clustered with other Marriott hotels in the area: a Marriott Hotel and Fairfield Inn & Suites. After having been on the road for more than 11 hours and having had only 4 hours of sleep the night before, I was super exhausted when we arrived at Springhill Suites, and I just... More

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Tyler C, Manager at SpringHill Suites Des Moines West, responded to this review

Thank you for taking the time to complete your survey and giving us a response regarding our property. I want to apologize about the hotel being short staffed. We are currently in the process of hiring a new associate so issues like this do not happen for future guests. Once again thank you for the response, and I apologize about... More

Ramsey, Minnesota
1 review
1 of 5 stars Reviewed April 26, 2014 via mobile

I will never ever stay at any type of Marriott hotel chain again. I brought a soccer team to the hotel. Before booking we made sure the hotel was sport friendly. We have been told to be quiet in the lobby at 7pm. We have been told that we can't have girls walking the halls. We have been told we... More

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Tyler C, Manager at SpringHill Suites Des Moines West, responded to this review

Thank you for your candid review of your stay. I would like to offer my sincere apologies for the inconvenience you experienced. Please know that we value and take all feedback very seriously as it helps us reach our goal of delivering exceptional service. I will be addressing these matters with my team during our weekly meeting. Best Regards, Abid... More

Iowa Falls, Iowa
Senior Contributor
34 reviews 34 reviews
20 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed March 31, 2014

I don't always expect much when going to a hotel where my meeting is housed, but this hotel was excellent almost all round. The 'almost' refers to the fact that it took 4 phone calls to the hotel and two to my meeting head before my room rate was lowered to the advertised rate, but this may perhpas have been... More

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Additional Information about SpringHill Suites Des Moines West

Address: 1236 Jordan Creek Parkway, West Des Moines, IA 50266
Phone Number:
Location: United States > Iowa > West Des Moines
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Des Moines West 3*
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Also Known As:
Springhill Suites Des Moines West Hotel West Des Moines
Springhill Suites West Des Moines

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style
#8 Business Hotel in West Des Moines
Hotel Class
Number of rooms
97

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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