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SpringHill Suites Des Moines West

3.0 of 5 1236 Jordan Creek Parkway, West Des Moines, IA 50266
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SpringHill Suites Des Moines West
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SpringHill Suites Des Moines West
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97 reviews from our community

Traveler rating
    25
    30
    25
    11
    6
See reviews for
31
23
5
20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Wyoming
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 6 days ago NEW via mobile

Staff are very accommodating and friendly. Rooms are clean and comfortable. Physical maintenance is neat and inviting. Breakfast in morning is hot and there is a nice variety. While there is no restaurant on site for dinner, Johnny's is right off the back of the hotel and serves a nice, reasonably priced meal. I stay here every time in in... More 

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Rockwell City, Iowa, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We could not have asked for a better staff or rooms. The rooms were clean and the bests were soft and comfy. Our family has had our Christmas here for at least 9 years and they never fail to be the best, friendliest and most helpful to our family during our stay. We always reserve the meeting room and they... More 

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Morris, Illinois
Contributor
14 reviews 14 reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

It's a spring hill suites. I wasn't expecting the lap of luxury. Just decent, clean, comfie. They didn't disappoint or wow me. The room was nicely decorated for the price but apparently used hard and there were a few issues. The linens were nice and were clean. My husband said his side of the bed sagged, my side did not.... More 

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South Bend, Indiana
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed November 11, 2014

Stayed at this Springhill Suites property on 11/7/2014. I agree with a previous reviewer that this hotel was most likely another brand at one time. It appears to have undergone a "spruce-up" rather than a full renovation like a few other Springhill hotels we've stayed with in the last 18 months. Having said that: PLUS: * Location...very close to I-35... More 

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Franklin, Wisconsin
Senior Contributor
35 reviews 35 reviews
25 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 1, 2014

Hotel is either new or recently remodeled. very inviting lobby. staff was helpful and friendly. my room was clean and comfortable. free warm snack, chips and soda in the evening and hot breakfast in the morning. I would definitely stay here again. The only drawback was the fact that you couldn't watch tv while working at the desk. Everything else... More 

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Dublin, Ohio
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 27, 2014

Good clean hotel. But my experience at this particular hotel was not too great. Don't get me wrong, the staff were friendly and nice; especially the night auditor who likes his baseball. But our room had this high pitch noise coming out of the bathroom, and all of the rooms were booked up, so I could not transfer to another... More 

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Tyler C, Manager at SpringHill Suites Des Moines West, responded to this review

Thank you for taking time to give us feedback about our property. I apologize that your stay was unsatisfactory. Please be assured that we are taking immediate corrective action to prevent issues like this for future guests. More 

New York City, New York
Top Contributor
96 reviews 96 reviews
28 hotel reviews
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed August 22, 2014

While OK for a 1 night stay, the hotel is in dire need of a renovation. The room looked like it was not touched in years. The tub had rust stains and cracks in the tile. It is close to shopping and the Des Moines airport but to be competitive in the area, they need to put some money into... More 

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Tyler C, Manager at SpringHill Suites Des Moines West, responded to this review

Thank you for taking time to give us feedback regarding our property. We will be deep cleaning our entire property in the upcoming weeks, and will be looking into revamping our bathrooms in the future. Thanks for giving us feedback! More 

Chicago, IL
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 22, 2014

I agree with the review who said it smelled old. Kind of reminded me of a holiday inn back in the day. The rooms were ok but the bathroom was gross. It smelled and there was some strange splash of something on the wall. The pool was nice but there were never enough towels. I would expect a more from... More 

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Tyler C, Manager at SpringHill Suites Des Moines West, responded to this review

Thank you for taking time to give us feedback regarding our property. We will be going through a professional, deep clean of our entire property in the upcoming weeks. I will be forwarding this message to everyone on staff to prevent issues with future guests. Thanks again for giving us feedback. More 

Contributor
11 reviews 11 reviews
3 hotel reviews
2 of 5 stars Reviewed August 21, 2014 via mobile

Hotel looked nice from the outside. Great location, but rooms smelled musty, bathroom was not the great. The pool looked nice, however it was dirty, we couldnt let the kids get into it. Not real impressed considering it was in the Marriott chain.

Was this review helpful? Yes
Tyler C, Manager at SpringHill Suites Des Moines West, responded to this review

Thank you for taking time to give us feedback regarding our property. I apologize your stay was not to your, or our own standards. I will be forwarding this message to everyone on staff so we can correct and prevent issues for future guests. More 

Omaha, Nebraska
Top Contributor
152 reviews 152 reviews
47 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed August 11, 2014

I was really pleased with my stay at SpringHill Suites and am surprised it is not rated more highly by my fellow travelers. The room was very spacious with a large sitting area and separate bedroom. A bar sink and the bathroom sink are both located outside the bathroom, which is very convenient when multiple people are getting dressed in... More 

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Additional Information about SpringHill Suites Des Moines West

Address: 1236 Jordan Creek Parkway, West Des Moines, IA 50266
Location: United States > Iowa > West Des Moines
Price Range (Based on Average Rates): $
Hotel Class:3 star — SpringHill Suites Des Moines West 3*
Number of rooms: 97
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Also Known As:
Springhill Suites Des Moines West Hotel West Des Moines
Springhill Suites West Des Moines
Hotel Style:
#8 Business Hotel in West Des Moines

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