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All 16 West Des Moines hotels

SpringHill Suites Des Moines West

3.0 of 5 Hotel   |   1236 Jordan Creek Parkway, West Des Moines, IA 50266
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Ranked #11 of 16 Hotels in West Des Moines
A recent review
4 of 5 stars reviewed 2 weeks ago
ChicagoMembers South Bend, Indiana
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94 reviews from our community

Traveler rating
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    25
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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South Bend, Indiana
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed at this Springhill Suites property on 11/7/2014. I agree with a previous reviewer that this hotel was most likely another brand at one time. It appears to have undergone a "spruce-up" rather than a full renovation like a few other Springhill hotels we've stayed with in the last 18 months. Having said that: PLUS: * Location...very close to I-35... More

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Franklin, Wisconsin
Senior Contributor
35 reviews 35 reviews
25 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 1, 2014

Hotel is either new or recently remodeled. very inviting lobby. staff was helpful and friendly. my room was clean and comfortable. free warm snack, chips and soda in the evening and hot breakfast in the morning. I would definitely stay here again. The only drawback was the fact that you couldn't watch tv while working at the desk. Everything else... More

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Dublin, Ohio
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 27, 2014

Good clean hotel. But my experience at this particular hotel was not too great. Don't get me wrong, the staff were friendly and nice; especially the night auditor who likes his baseball. But our room had this high pitch noise coming out of the bathroom, and all of the rooms were booked up, so I could not transfer to another... More

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Tyler C, Manager at SpringHill Suites Des Moines West, responded to this review

Thank you for taking time to give us feedback about our property. I apologize that your stay was unsatisfactory. Please be assured that we are taking immediate corrective action to prevent issues like this for future guests. More

New York City, New York
Top Contributor
96 reviews 96 reviews
28 hotel reviews
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed August 22, 2014

While OK for a 1 night stay, the hotel is in dire need of a renovation. The room looked like it was not touched in years. The tub had rust stains and cracks in the tile. It is close to shopping and the Des Moines airport but to be competitive in the area, they need to put some money into... More

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Tyler C, Manager at SpringHill Suites Des Moines West, responded to this review

Thank you for taking time to give us feedback regarding our property. We will be deep cleaning our entire property in the upcoming weeks, and will be looking into revamping our bathrooms in the future. Thanks for giving us feedback! More

Chicago, IL
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 22, 2014

I agree with the review who said it smelled old. Kind of reminded me of a holiday inn back in the day. The rooms were ok but the bathroom was gross. It smelled and there was some strange splash of something on the wall. The pool was nice but there were never enough towels. I would expect a more from... More

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Tyler C, Manager at SpringHill Suites Des Moines West, responded to this review

Thank you for taking time to give us feedback regarding our property. We will be going through a professional, deep clean of our entire property in the upcoming weeks. I will be forwarding this message to everyone on staff to prevent issues with future guests. Thanks again for giving us feedback. More

Senior Reviewer
9 reviews 9 reviews
2 of 5 stars Reviewed August 21, 2014 via mobile

Hotel looked nice from the outside. Great location, but rooms smelled musty, bathroom was not the great. The pool looked nice, however it was dirty, we couldnt let the kids get into it. Not real impressed considering it was in the Marriott chain.

Was this review helpful? Yes
Tyler C, Manager at SpringHill Suites Des Moines West, responded to this review

Thank you for taking time to give us feedback regarding our property. I apologize your stay was not to your, or our own standards. I will be forwarding this message to everyone on staff so we can correct and prevent issues for future guests. More

Omaha, Nebraska
Top Contributor
139 reviews 139 reviews
45 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed August 11, 2014

I was really pleased with my stay at SpringHill Suites and am surprised it is not rated more highly by my fellow travelers. The room was very spacious with a large sitting area and separate bedroom. A bar sink and the bathroom sink are both located outside the bathroom, which is very convenient when multiple people are getting dressed in... More

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1 review
5 of 5 stars Reviewed July 20, 2014

This is a great facility. Easy to find. Clean. Pleasant staff. AWESOME shower!! Paul Mitchell toiletries! Online price was FAR better than 800#. Operator wouldn't match online price! Saved at least $25 online. Will stay here again if in the area

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Cedar Rapids, Iowa
1 review
5 of 5 stars Reviewed July 12, 2014

I stayed here with my daughter and grandchildren and it was the absolute cleanest hotel I have ever stayed in. The staff was friendly and the breakfast was very good. I will definitely stay here again and highly recommend it to all families.

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Chicago, Illinois
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed June 26, 2014

Myself and 8 other of my family members stayed here 6/20-6/22 for a family reunion. The price was right and we were initially very impressed with the cleanliness and the price we paid for the suites we stayed in. The free continental breakfast was a bonus too. In terms of quality & price, this is a five star hotel. However,... More

Was this review helpful? Yes
Tyler C, Manager at SpringHill Suites Des Moines West, responded to this review

Thank you for taking the time to respond regarding your stay at our property. I apologize about the issues that you had while you stayed with us. I will be forwarding this message to the General Manager. We will be having a staff meeting with the entire staff so we can come up with a better solution to noise with... More

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Additional Information about SpringHill Suites Des Moines West

Address: 1236 Jordan Creek Parkway, West Des Moines, IA 50266
Location: United States > Iowa > West Des Moines
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Des Moines West 3*
Number of rooms: 97
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Also Known As:
Springhill Suites Des Moines West Hotel West Des Moines
Springhill Suites West Des Moines

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