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Courtyard by Marriott Des Moines West/Jordan Creek

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410 S. 68th Street, West Des Moines, IA 50266
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Courtyard by Marriott Des Moines West/Jordan Creek
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Courtyard by Marriott Des Moines West/Jordan Creek
Courtyard by Marriott Des Moines West/Jordan Creek
Courtyard by Marriott Des Moines West/Jordan Creek
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88 reviews from our community

Traveler rating
    42
    31
    7
    5
    3
See reviews for
32
13
5
29
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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talihina
Top Contributor
222 reviews 222 reviews
39 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

New hotel great location on south side of Des Moines and close to shopping and eating variety. Comfortable beds / good water pressure with hot water. Elevator in center of hotel and a concierge service in lobby to help with local dining and shopping. Could do without the Starbucks coffee in lobby but a nice place.

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Louisville, Colorado
Contributor
14 reviews 14 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The staff is very nice, and that's the only reason I've given the property an average rating. It's more accurately characterized as poor. Despite the pleasantness of the staff, they don't seem to be able to execute well. I'm not sure our room was cleaned before we arrived. At a minimum, they didn't stock up the bathroom with soap and... More 

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Minneapolis, Minnesota
Senior Contributor
37 reviews 37 reviews
21 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 19, 2015

Hotel was clean, staff was great. Nothing special, but standard Marriott Courtyard. This area has a lot of shopping and restaurants. You will need a car to get to get to any of them. Breakfast and drinks are available in the lobby.

Was this review helpful? Yes 1
Kelsey N, General Manager at Courtyard by Marriott Des Moines West/Jordan Creek, responded to this review

Chirssy, Thank you very much for your kind words towards our team here at the Courtyard Marriott Jordan Creek. We know you have a choice in your lodging needs, and thank you for choosing to stay with us. May I ask if there is anything that we could have done better? We are always looking to grow and improve, and... More 

Iowa
Top Contributor
84 reviews 84 reviews
26 hotel reviews
85 helpful votes 85 helpful votes
5 of 5 stars Reviewed February 15, 2015

I've stayed here twice in the last 6 weeks. I've found Marriott to be a quality, consistent brand, and this hotels fits the model. Very nice rooms, friendly staff, exceptionally clean. The rooms have a small microwave / fridge. Internet us free with a good signal. The pool area is comfortably. I generally find hotel hot tubs set way too... More 

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Kelsey N, General Manager at Courtyard by Marriott Des Moines West/Jordan Creek, responded to this review

Jeff, Thank you for taking the time to post such a generous review for us here at the Courtyard Marriott West Des Moines. We have shared your kind words with our team members, and conitnuously strive to make every guests stay just a great as yours! We hope to serve you again for your lodging needs the next time you... More 

Minneapolis, Minnesota
Contributor
20 reviews 20 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed February 13, 2015

Stayed here with my family for a weekend in January 2015. The rooms are very clean and functional. Nothing too fancy, but everything works and was well-maintained. The hotel was built or renovated during Courtyard's last round of updates. Has a decor that seems pretty standard in Courtyard's across the country, so nothing will surprise you about this place if... More 

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Kelsey N, General Manager at Courtyard by Marriott Des Moines West/Jordan Creek, responded to this review

Thank you very much for your feedback and kind words towards the Courtyard Marriott West Des Moines. Without your feedback, we cannot work towards continuous improvement as a team. We hope to serve you for your lodging needs the next time you are in the West Des Moines area! More 

Apple Valley, Minnesota
Contributor
12 reviews 12 reviews
3 hotel reviews
5 of 5 stars Reviewed February 5, 2015

Our family was down in Des Moines for a wedding this past weekend. The hotel was beautiful and super clean and All of the staff were all so friendly! The service was amazing -breakfast was incredible! Kids had breakfast meals from the kids menu and their eyes just about popped out of their heads when they saw the huge amount... More 

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Kelsey N, General Manager at Courtyard by Marriott Des Moines West/Jordan Creek, responded to this review

Mary, Thank you very much for the kind words towards our staff and hotel! We appreciate you staying with us, and would love to have you and your family back in the future! Thank you, Kelsey Nannenga General Manager More 

Iowa
Top Contributor
101 reviews 101 reviews
28 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed January 6, 2015

Our family celebrated our annual Ralston Family Christmas this year at this hotel. We made the plan last fall with a gal that was no longer employed at The Courtyard when we arrived, and, she had not left any word with anyone on what we had agreed on. Since our room rate included breakfast for Saturday and Sunday morning, when... More 

Was this review helpful? Yes 2
Kelsey N, General Manager at Courtyard by Marriott Des Moines West/Jordan Creek, responded to this review

Thank you VERY much for your kind words! We shared your review with our staff members, and it brought tears to many people's eyes! It is great to see our passion for this hotel radiating to our guests! We appreciate you taking the time to post a review about us here at the Courtyard Marriott Jordan Creek! We hope to... More 

Contributor
20 reviews 20 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 21, 2014

We were travelling to Colorado and we wanted a hotel that was not going to be extremely pricey for an over night stay while on the road. This Courtyard lived to the expectations. Great location- it was right by some shopping centers and easy to get to. Extremely clean and updated rooms. The Staff was very friendly to the point... More 

Was this review helpful? Yes 1
Kelsey N, General Manager at Courtyard by Marriott Des Moines West/Jordan Creek, responded to this review

Thank you very much for your kind words! We appreciate you taking the time to post a review about us here at the Courtyard Marriott Jordan Creek! We hope to assist you for your lodging needs once again the next time you are in the Jordan Creek area! More 

Iowa City, Iowa
Top Contributor
119 reviews 119 reviews
20 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed December 16, 2014

My wife and I stayed at this location for a quick weekend getaway. We had reserved the king suite for the added room and convenience of a separate bedroom. We arrived a little early around 1:30pm and were told by the front desk staff that our room's not quite ready yet and to return in one hour. When we returned... More 

Was this review helpful? Yes 1
Kelsey N, General Manager at Courtyard by Marriott Des Moines West/Jordan Creek, responded to this review

Thank you very much for your valuable feedback! I apologize for the situation you encountered involving our staff, or lack there of. We will definitely use your comments as an example and training topic from here on out. I apologize for the inconvenience, we know you have a choice in your lodging needs. It would be our pleasure to ensure... More 

Sioux City, Iowa
Top Contributor
71 reviews 71 reviews
29 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed December 9, 2014

we stayed here the last weekend in November - the men went on to a football game and the ladies stayed to shop. The only complaint is that this hotel, while in the middle of a large shopping area does not offer any shuttle service which would have been more convenient for the ladies to get to the various shopping... More 

Was this review helpful? Yes 1
Kelsey N, General Manager at Courtyard by Marriott Des Moines West/Jordan Creek, responded to this review

Thank you very much for your kind words! We appreciate you taking the time to post a review about us here at the Courtyard Marriott Jordan Creek! We hope to assist you for your lodging needs once again the next time you are in the Jordan Creek area! More 

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