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All 16 West Des Moines hotels

Courtyard by Marriott Des Moines West/Jordan Creek

3.0 of 5 Hotel   |   410 S. 68th Street, West Des Moines, IA 50266
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80%
Ranked #4 of 16 Hotels in West Des Moines
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
Nancy G Chanhassen, Minnesota
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73 reviews from our community

Traveler rating
    36
    23
    6
    5
    3
See reviews for
26
8
5
25
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Chanhassen, Minnesota
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I spent 4 days at the Marriott Courtyard in Jordan Creek and had a great stay. Knowing they were booked, upon check-in I asked if a room change was available from King to 2 Queens. They responded quickly and upgraded my room. Washer/Dryer available which was a big plus. Clean room and responsive staff. Only negative was a room with... More

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Kristen A, General Manager at Courtyard by Marriott Des Moines West/Jordan Creek, responded to this review

Hello Nancy, Thank you so much for sharing your experience with us. Everything we do is aimed to provide you with nothing but the best service. I will personally see that during your next visit with us your room is on the top floor. Your kind words are greatly appreciated. We hope to see you soon! More

Independence, Iowa
1 review
5 of 5 stars Reviewed August 8, 2014

I travel a lot for business, so I appreciate a clean room, friendly staff and being located near restaurant and malls. I will be staying at this hotel when I travel back to the Des Moines IA area for business or pleasure.

Was this review helpful? Yes
Kristen A, General Manager at Courtyard by Marriott Des Moines West/Jordan Creek, responded to this review

We appreciate your feedback. I am delighted that your stay, amenities and the service provided were to your liking. We look forward to the next time your future traveling brings you back to the West Des Moines area! More

Papillion, Nebraska
Top Contributor
50 reviews 50 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed August 8, 2014

We did not use our room much which is too bad considering we found such a great place to stay. This hotel is very clean, check in was a breeze. If I had to find something wrong with our room I would say that it is missing a mirror in the bedroom area. The only mirror is in the bathroom.... More

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Kristen A, General Manager at Courtyard by Marriott Des Moines West/Jordan Creek, responded to this review

I am happy that you enjoyed your stay with us and that the facilities were what you expected and deserve. We appreciate your time in sharing with us your expereince! More

Palo, Iowa
1 review
5 of 5 stars Reviewed August 5, 2014

I was there with family and the hotel was very clean and modern. The staff was very friendly. We were close to many resturaunt and the mall. We travel to this area often so I believe we will be coming back to this hotel for sure.

Was this review helpful? Yes
Kristen A, General Manager at Courtyard by Marriott Des Moines West/Jordan Creek, responded to this review

Thank you for your kind words. We really appreciate you taking the time to tell us how wonderful your experience was. We are looking forward to your next stay with us! More

Omaha, Nebraska
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 4, 2014

This hotel is very nice! All staff was friendly and helpful! The room was clean and spacious. Courtyard is near lots of shopping and the interstate. I would recommend this hotel and I will definitely stay there again!

Was this review helpful? Yes 1
Kristen A, General Manager at Courtyard by Marriott Des Moines West/Jordan Creek, responded to this review

Dear Bennett, I am delighted you enjoyed your stay with us and that the facilities and service experience were what you expected and deserve. We appreciate your time in sharing with us your experience! More

Portland, Oregon
Contributor
18 reviews 18 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 17, 2014

The staff really made this Courtyard stand out; the staff as of July 2014 is excellent. The rooms are generally clean, quiet, and comfortable. I did have problems with the wi-fi in the room, but after reporting it they promptly took care of the issue.

Was this review helpful? Yes 1
Kristen A, General Manager at Courtyard by Marriott Des Moines West/Jordan Creek, responded to this review

Thank you so much for taking the time to review us on TripAdvisor! We take great pride in our service and we are so happy to hear we exceeded your expectations! More

Shanghai, China
Contributor
13 reviews 13 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 12, 2014

We were so pleased to have spent the night at this pleasant, clean and comfortable hotel. The room was so nice. I can't remember ever staying in a room with so many outlets. (even the bathroom) My sister was with me and she doesn't like any hotel but this one was an exception because of the cleanliness and price. It's... More

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Kristen A, General Manager at Courtyard by Marriott Des Moines West/Jordan Creek, responded to this review

Thank you so much for your kind words. We are truly delighted to be able to exceed your expecations. Please keep us in mind the next time you are in the Des Moines area! More

Muscatine, IA
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed June 29, 2014

Stayed for two days for our sons state baseball tournament. Understood that there would be a lot of young boys running around. Hotel made us sign a contract stating we would keep noise to a minimum because we were with a team but apparently never felt the need to enforce it. We were placed at the end of a hall... More

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Kristen A, General Manager at Courtyard by Marriott Des Moines West/Jordan Creek, responded to this review

Please accept our most sincere apology for any inconvenience that you may have encountered. We have taken the proper procedures to prevent this from happening in the future. Again, we greatly apologize for your unsatisfactory stay. We hope you can give us another chance at exceeding your expectations. More

Midwest
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 17, 2014

In a great area, close to shopping, dining, and more. One of those hotels where you just knew it was going to be great. Clean exterior, lobby, rooms. Friendly staff, and was like-new condition all around. I would highly recommend this hotel if staying in the Des Moines area. Just a short 10-15 drive to downtown.

Was this review helpful? Yes
Kristen A, General Manager at Courtyard by Marriott Des Moines West/Jordan Creek, responded to this review

Thank you so much for your 5 star review on us! We are excited to hear you enjoyed our hotel as much as we love working here! More

Midlothian, Virginia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 2, 2014

I would. to be sitting at the airport if Alicia had not helped me find a locksmith at 4 in the airport. I work up for a 6am flight out of Des Moines and realized I locked my keys in the car. Alicia was IMMEDIATELY on the phone calling every locksmith in town. Even when she couldn't fine one, she... More

Was this review helpful? Yes
Kristen A, General Manager at Courtyard by Marriott Des Moines West/Jordan Creek, responded to this review

Thank you so much for your feedback. We are more than thrilled that Allicia went above and beyond to accomodate your needs. We look forward to seeing you in the near future! More

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Additional Information about Courtyard by Marriott Des Moines West/Jordan Creek

Address: 410 S. 68th Street, West Des Moines, IA 50266
Phone Number:
Location: United States > Iowa > West Des Moines
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Des Moines West/Jordan Creek 3*
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