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Courtyard by Marriott Des Moines West/Jordan Creek

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410 S. 68th Street, West Des Moines, IA 50266
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Courtyard by Marriott Des Moines West/Jordan Creek
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Courtyard by Marriott Des Moines West/Jordan Creek
Courtyard by Marriott Des Moines West/Jordan Creek
Courtyard by Marriott Des Moines West/Jordan Creek
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91 reviews from our community

Traveler rating
    43
    32
    8
    5
    3
See reviews for
33
14
5
30
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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San Antonio, Texas
Top Contributor
306 reviews 306 reviews
106 hotel reviews
127 helpful votes 127 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed eleven (11) nights at this location and was great except for three very small things. The people at the front desk, shoutout to Vicki, are as nice as could be and courteous to a guests needs and wants. Housekeeping kept the rooms clean and the Bistro is always welcomed for the odd hour cravings and quality coffee in the... More 

Was this review helpful? Yes
Troy B, Manager at Courtyard by Marriott Des Moines West/Jordan Creek, responded to this review

Thank you for taking the time to review us on Trip Advisor. We are glad to hear that your experience with the staff and the hotel. We hope to see you again soon when your travels bring you to West Des Moines. More 

Shoreview, Minnesota
2 reviews
5 of 5 stars Reviewed 2 weeks ago

The staff at the hotle was very helpful. They were attentive to assit with anything you need. They were friendly and went out of their way to make the guests happy. We were traveling with a soccer team and they treated all the gilrs as adults and were respectful of their needs.

Was this review helpful? Yes
Tharaldson H, Guest Relations Manager at Courtyard by Marriott Des Moines West/Jordan Creek, responded to this review

m0mma2, We are so pleased that you enjoyed your stay at the Courtyard by Marriott Des Moines West/Jordan Creek. We pride ourselves on trying to meet the needs of every guest, be it the business traveler during the week or the sports teams and families that we see on weekends. Thank you for taking time to post the review and... More 

Fort Dodge, Iowa
Top Contributor
56 reviews 56 reviews
29 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Due to weather canceling a ball clinic in Omaha we drove over to Des Moines and decided to stay at the Courtyard located near the Jordan Creek shopping area. We didn't checkout a lot of the hotel amenities so can't really address the pool, bistro, etc. The overall appearance of the hotel was good. For a hotel only a couple... More 

Was this review helpful? Yes
Troy B, Manager at Courtyard by Marriott Des Moines West/Jordan Creek, responded to this review

Thank you so much for taking the time to fill out a review on Trip Advisor. While I am happy to hear that as a whole you enjoyed the hotel and its decor/cleanliness, I apologize for the beds not being firm enough for your comfort. Please if you find yourself in the West Des Moines area again, we look forward... More 

talihina
Top Contributor
223 reviews 223 reviews
39 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed April 19, 2015 via mobile

New hotel great location on south side of Des Moines and close to shopping and eating variety. Comfortable beds / good water pressure with hot water. Elevator in center of hotel and a concierge service in lobby to help with local dining and shopping. Could do without the Starbucks coffee in lobby but a nice place.

Was this review helpful? Yes
Troy B, Manager at Courtyard by Marriott Des Moines West/Jordan Creek, responded to this review

Thank you so much for taking the time to fill out a review on Trip Advisor. I am happy that your interactions with the guests were positive and you were pleased by the hotels amenities and accommodations. We hope that in the future if you travel to West Des Moines again we will be able to provide you with an... More 

Louisville, Colorado
Contributor
16 reviews 16 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed April 19, 2015

The staff is very nice, and that's the only reason I've given the property an average rating. It's more accurately characterized as poor. Despite the pleasantness of the staff, they don't seem to be able to execute well. I'm not sure our room was cleaned before we arrived. At a minimum, they didn't stock up the bathroom with soap and... More 

Was this review helpful? Yes
Troy B, General Manager at Courtyard by Marriott Des Moines West/Jordan Creek, responded to this review

Thank you so much for taking the time to fill out a review on Trip Advisor. Although I am happy that your interactions with the guests were positive, I apologise that our hotel did not meet your expectations as a whole. We hope that in the future if you travel to West Des Moines we will be able to provide... More 

Minneapolis, Minnesota
Senior Contributor
37 reviews 37 reviews
21 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 19, 2015

Hotel was clean, staff was great. Nothing special, but standard Marriott Courtyard. This area has a lot of shopping and restaurants. You will need a car to get to get to any of them. Breakfast and drinks are available in the lobby.

Was this review helpful? Yes 1
Kelsey N, General Manager at Courtyard by Marriott Des Moines West/Jordan Creek, responded to this review

Chirssy, Thank you very much for your kind words towards our team here at the Courtyard Marriott Jordan Creek. We know you have a choice in your lodging needs, and thank you for choosing to stay with us. May I ask if there is anything that we could have done better? We are always looking to grow and improve, and... More 

Iowa
Top Contributor
84 reviews 84 reviews
26 hotel reviews
85 helpful votes 85 helpful votes
5 of 5 stars Reviewed February 15, 2015

I've stayed here twice in the last 6 weeks. I've found Marriott to be a quality, consistent brand, and this hotels fits the model. Very nice rooms, friendly staff, exceptionally clean. The rooms have a small microwave / fridge. Internet us free with a good signal. The pool area is comfortably. I generally find hotel hot tubs set way too... More 

Was this review helpful? Yes
Kelsey N, General Manager at Courtyard by Marriott Des Moines West/Jordan Creek, responded to this review

Jeff, Thank you for taking the time to post such a generous review for us here at the Courtyard Marriott West Des Moines. We have shared your kind words with our team members, and conitnuously strive to make every guests stay just a great as yours! We hope to serve you again for your lodging needs the next time you... More 

Minneapolis, Minnesota
Contributor
19 reviews 19 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 13, 2015

Stayed here with my family for a weekend in January 2015. The rooms are very clean and functional. Nothing too fancy, but everything works and was well-maintained. The hotel was built or renovated during Courtyard's last round of updates. Has a decor that seems pretty standard in Courtyard's across the country, so nothing will surprise you about this place if... More 

Was this review helpful? Yes
Kelsey N, General Manager at Courtyard by Marriott Des Moines West/Jordan Creek, responded to this review

Thank you very much for your feedback and kind words towards the Courtyard Marriott West Des Moines. Without your feedback, we cannot work towards continuous improvement as a team. We hope to serve you for your lodging needs the next time you are in the West Des Moines area! More 

Apple Valley, Minnesota
Contributor
12 reviews 12 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 5, 2015

Our family was down in Des Moines for a wedding this past weekend. The hotel was beautiful and super clean and All of the staff were all so friendly! The service was amazing -breakfast was incredible! Kids had breakfast meals from the kids menu and their eyes just about popped out of their heads when they saw the huge amount... More 

Was this review helpful? Yes
Kelsey N, General Manager at Courtyard by Marriott Des Moines West/Jordan Creek, responded to this review

Mary, Thank you very much for the kind words towards our staff and hotel! We appreciate you staying with us, and would love to have you and your family back in the future! Thank you, Kelsey Nannenga General Manager More 

Iowa
Top Contributor
101 reviews 101 reviews
28 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed January 6, 2015

Our family celebrated our annual Ralston Family Christmas this year at this hotel. We made the plan last fall with a gal that was no longer employed at The Courtyard when we arrived, and, she had not left any word with anyone on what we had agreed on. Since our room rate included breakfast for Saturday and Sunday morning, when... More 

Was this review helpful? Yes 2
Kelsey N, General Manager at Courtyard by Marriott Des Moines West/Jordan Creek, responded to this review

Thank you VERY much for your kind words! We shared your review with our staff members, and it brought tears to many people's eyes! It is great to see our passion for this hotel radiating to our guests! We appreciate you taking the time to post a review about us here at the Courtyard Marriott Jordan Creek! We hope to... More 

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