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Courtyard by Marriott Des Moines West/Jordan Creek

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410 S. 68th Street, West Des Moines, IA 50266
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Courtyard by Marriott Des Moines West\/Jordan Creek
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109 Reviews from our TripAdvisor Community

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Iowa
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

CHRIS the overnight attendant was SO helpful and sweet!! I woke up very ill. He did everything that he could to help me! Made me chamomile tea and looked up urgent care centers nearby. Kudos to you!!!

Helpful?
Thank happytravelerIowa
Tharaldson, Manager at Courtyard by Marriott Des Moines West/Jordan Creek, responded to this review

We are thrilled to hear that Chris was able to assist you, and appreciate you taking time to share your experience with others. We certainly hope that you are on the mend and that you will return during future travels. Have a great day, Cindy Dulaney Courtyard by Marriott Des Moines West/Jordan Creek More 

Hanover, Maryland
Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The staff was amazing and really went out of their way to make sure my stay was enjoyable. The rooms were nice and the décor was up-to-date. The king size bed was a little worn on one-side so I found myself tossing and turning some to find a comfy spot. It was clean and the maid service was perfect every... More 

Helpful?
Thank TrashyRabbit
Tharaldson, Guest Relations Manager at Courtyard by Marriott Des Moines West/Jordan Creek, responded to this review

We are thrilled to hear that you enjoyed your stay with us. Thank you for the feedback and for sharing your experience with our TripAdvisor readers. We hope you will visit again soon, Cindy Dulaney Courtyard by Marriott Des Moines West/Jordan Creek More 

Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed January 2, 2016 via mobile

The Courtyard is in a great location close to mall, restraints comedy club etc. The hotel and rooms are updated and clean. Only problem we had wad no hot water for the shower. The nice girl at the front desk let us use a different room to shower in because she could not find anyone to fix on a Sunday... More 

Helpful?
1 Thank Scott T
Tharaldson, Guest Relations Manager at Courtyard by Marriott Des Moines West/Jordan Creek, responded to this review

Greetings Scott, Thank you for providing us with feedback about your experience. We sincerely apologize that you had to switch rooms to shower, but we are happy to hear that our staff was able to come up with a solution. We hope that you will visit again when you are back in the area, so that we can provide you... More 

Polk City, Iowa
1 review
4 of 5 stars Reviewed December 12, 2015

Our daughter was having a baby during a snowstorm so we wanted to be as close to the hospital as possible. It was the first time we stayed at this hotel, but it was clean, the staff was great, and they took care of everything we needed. Kristin at the front desk was very nice and professional, Christin in the... More 

Helpful?
Thank Sheilamahan12
Tharaldson, Guest Relations Manager at Courtyard by Marriott Des Moines West/Jordan Creek, responded to this review

We are so glad we could be a part of this joyous event for your family. Thank you for sharing your experience with our TripAdvisor readers. Well wishes to your family and we hope you will return when you are back in the area. Have a wonderful Holiday Season, Cindy Dulaney Courtyard by Marriott Des Moines West/Jordan Creek More 

Chicago, Illinois
Level Contributor
6 reviews
6 hotel reviews
3 of 5 stars Reviewed December 5, 2015

In town for just one night, arrived late and left fairly early. The hotel is in a great location by Jordan Creek Mall, close to a ton of restaurants, stores, etc. The location around all the restaurants is as good a reason as any to stay here and was the highlight for us. The hotel service was fine - friendly... More 

Helpful?
Thank 541JB312
John H, General Manager at Courtyard by Marriott Des Moines West/Jordan Creek, responded to this review

Thank you very much for your feedback and kind words towards the Courtyard Marriott West Des Moines team. Without your feedback, we cannot work towards continuous improvement as a team. I would like to apologize for the noise you experience from other guests and the HVAC unit in your room. We hope to serve you for your lodging needs the... More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed December 1, 2015

We only stayed one night but we had such a great stay. Needless to say we will be returning. The General Manager John checked us in and he was very helpful and kind. We also ate dinner at the Bistro and they were very accommodating and the food was delicious! I thought our room was very clean and def worth... More 

Helpful?
Thank Kathy78962
Tharaldson, Guest Relations Manager at Courtyard by Marriott Des Moines West/Jordan Creek, responded to this review

Thank you Kathy! It is wonderful to know that we were a good part of your holiday travel. It is our hope that you will visit again when you travel through the area in the future. Best regards, Cindy Dulaney Courtyard by Marriott Des Moines West/Jordan Creek More 

2 reviews
5 of 5 stars Reviewed November 28, 2015 via mobile

We had a great time here. The rooms were perfect and the staff was awesome. Matt at the front desk was very friendly and helpfull. We had a drink at the bar and Jessica was very friendly and helpful. This place is about a block from Jordan Creek Mall and is definitely worth staying at. Five stars

Helpful?
Thank Marty B
John H, General Manager at Courtyard by Marriott Des Moines West/Jordan Creek, responded to this review

Marty B, Thank you for the great feedback from your recent stay. Whether it be accommodations, amenities, or service, we always aim to deliver the best in all facets to our patrons. We value when our guests appreciate all we offer, and its rewarding to know we have accomplished a job well done. Thank you again for sharing, and we... More 

Bella Vista, Arkansas
Level Contributor
47 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed November 24, 2015

Exactly what you expect in a Marriot Courtyard, Typical of the genre with clean room, friendly staff and convenient location. Got the room on internet for $75 and it was a really good value and a nice stay. Will definitely stay again when in area.

Helpful?
Thank Steve M
John H, General Manager at Courtyard by Marriott Des Moines West/Jordan Creek, responded to this review

Thank you Steve M. We are so pleased that you enjoyed your stay at the Jordan Creek Courtyard. Thank you for your review and for sharing your experience. We hope to be your #1 choice for lodging when you are in the area. Have a great day, John Holman General Manager More 

Marion, Iowa
1 review
5 of 5 stars Reviewed November 4, 2015

I stayed here for over a week, and it felt like a second home. Chris, the night auditor was especially great, and very accommodating. I wished to have enjoyed the jacuzzi but unfortunately it was out of order, and my room key demagnetized every day but those are my only negatives.

Helpful?
Thank Andrew H
John H, General Manager at Courtyard by Marriott Des Moines West/Jordan Creek, responded to this review

Thank you for the great feedback from your recent stay. Whether it be accommodations, amenities, or service, we always aim to deliver the best in all facets to our patrons. We value when our guests appreciate all we offer, and its rewarding to know we have accomplished a job well done. Thank you again for sharing, and we hope to... More 

St. Louis
Level Contributor
81 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed October 13, 2015 via mobile

Warm greeting upon check-in, clean and nice sized room, appropriate amenities. Popcorn available each night of my stay. Overall, a very nice property. I look forward to staying again in a few days! Would certainly recommend. Did not take advantage of pool, fitness center, or breakfast this trip.

Helpful?
Thank HHSmith
Tharaldson H, Guest Relations Manager at Courtyard by Marriott Des Moines West/Jordan Creek, responded to this review

Thank you HHSmith, We are delighted that you enjoyed your stay with us and that you are already planning your return visit. Hoping you will be able to relax and enjoy the hot tub and pool this next visit. Safe Travels, Cindy Dulaney Courtyard by Marriott Des Moines West/Jordan Creek More 

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