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Comfort Inn Waverly


Hotel class 2.0 of 5
404 29th Avenue SW, (formerly AmeriHost Inn), Waverly, IA 50677
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Reviews you can trust

63% Do not recommend
3.0 of 5 stars 8 reviews
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All (8)
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[ Date ] [ Rating ]
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1 of 5 stars
fourcorp1   1 contribution
cedar rapids, ia
Sep 21, 2009

I would never stay here, even if my life depended on it. They are very rude and unwilling to accommodate their guests. I would drive an extra 30 miles to stay at another hotel. more

Management response from
responder, management

Thank you for opinion. I don't have specific to this comment but one thing we do makesure that any unusual request made by guest (inappropriate to hotel environment) or unusual language or behaviour not suitable with hotel staff or other guest in any ways will not be accomodoted. Our guest safety comes first and our policies are very effective for...

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5 of 5 stars
Howie74Daphne_AL   1 contribution
Daphne, AL
Jun 23, 2009 | Trip type: Solo travel

Before staying at this hotel, I read the previous reviews which led me to expect poor, rude service. However, my experience was quite different. I stayed two nights and found the desk clerks to be extremely friendly, professional and pleasant. The room was clean and appeared updated. Everything worked like it was supposed to. When I had to change my... more

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1 of 5 stars
Rae-Mel   1 contribution
Iowa
Jan 20, 2009 | Trip type: Family

This was the worst experience with a hotel I have had in my life, on a day that was supposed to be the happiest..I was born in Waverly and had my wedding nearby. Much of my family lives in the area. A block of rooms was reserved under my name. However, when multiple guests tried to use my last name... more

Management response from
responder, manager

I personally thank you for your comment and I have looked into great detail of this comment to see any duplication of wedding block rooms etc. We have following guideline to follow, when it comes to wedding block reservation. I will try my best to explain the procedure of any block that is created with this location. Wedding blocks are...

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5 of 5 stars
easterniowa   1 contribution
cedarrapids
Jan 18, 2009 | Trip type: Business
2
people found this review helpful

We had situation due to ice storm in the area and found out that out of 4 wheels of my car one of them was frozen due to ice storm. General Manager and/or owner has got me a bottle of Deicer from next door Super Walmart and use on one of the wheel without me asking for the help from... more

Management response from
responder, manager

We have always try to help within our reach. We have also have portable bettery charger and during the year several guest saved money for towing services. We will continue looking into more option to help our loyal guest.

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1 of 5 stars
marathonrunnerIowa   1 contribution
Iowa
Jan 16, 2009 | Trip type: Couples

The staff at the front desk was very rude, both over the phone when we called prior to our arrival regarding questions and upon arrival. She used profanity in the breakfast room while talking about a guest at the hotel. This type of behavior does not represent professionalism and good customer service. Beware of language staff uses, if you have... more

Management response from
responder, manager

I appreciate your comment and management will look into this very carefully and take appropriate action immediately.

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1 of 5 stars
somedayacres   1 contribution
somedayacres
Oct 8, 2007 | Trip type: Business
1
person found this review helpful

Hotel staff/management very rude. I originally had 2 rooms booked for Wednesday through Saturday morning, checking out on Saturday. I call 2-3 weeks prior to coming to the hotel to cancel my room for Friday night, so we would just be staying Wednesday & Thursday night. I young girl on the phone canceled the reservation, I asked if I needed... more

Management response from
responder, manager

I apologize for any misunderstanding, but I have checked all the reservations for that week of October. It was horse show week and when some one is making changes to a reservation by changing length of stay, we do those changes to existing reservations. In this scenario you don't get cancellation number. On behalf of our staff, we are sorry...

Great value
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4 of 5 stars
graeme_jannaway   1 contribution
Toronto
Jul 2, 2007 | Trip type: Couples
2
people found this review helpful

My wife and I have stayed here at least 6 times in the last 4 years and have been very please with the service and the amenities - nice clean rooms (renovated in the last 4 years), great indoor pool & hot tub. The breakfast has been recently improved from bagels, juice & coffee to include waffles, fresh fruit and... more

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1 of 5 stars
jackFess   1 contribution
Madison WI
Sep 27, 2006 | Trip type: Business, Family
1
person found this review helpful

We scheduled an 3 day stay here for a wedding. When we had a small problem we called Hotels.com (very Helpfull BTW) we had a smoking room and with a 7 month old baby we needed a non smoking room. Hotels.com said we would have to call the hotel and talk with them. The person that took our call was... more

Management response from
responder, manager

This reservation was made in smoking room from Hotels.com, and if hotel doesn't have non-smoking room available then guest will be receving a smoking room. My only suggestion is to make reservation with hotel directly, calling sales team of hotels.com, or any third party website. Another thing I have learn over the time from using website reservations, they don't give...

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Location: Waverly, IA
€50*
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Comfort Inn Waverly Also Known As

  • Waverly Comfort Inn
Address: 404 29th Avenue SW, (formerly AmeriHost Inn), Waverly, IA 50677
Waverly Hotels Comfort Inn Waverly
3.0/5.0
8