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Ramada Waterloo Hotel and Convention Center

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205 West 4th Street and Comercial, Waterloo, IA 50701
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Ramada Waterloo Hotel and Convention Center
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Ranked #12 of 16 Hotels in Waterloo
A recent review
3 of 5 stars reviewed 6 days ago
Michelle G Cresco, Iowa
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339 reviews from our community

Traveler rating
    32
    85
    96
    79
    47
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117
37
16
102
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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  • All months
    (339)
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    (103)
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Des Moines
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Great location if you are going to the Sullivan Center. That was all that made this hotel stand out. Nothing necessarily wrong with it, but I feel like it could use more updating. Our TV was installed improperly in the cabinet so it could not turn, but it wasn't that big of a problem. Small rooms. Brick helped with sound... More 

Review collected in partnership with Ramada

Was this review helpful? Yes 1
mason city iowa
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I'm the GM of a hotel and I get some of the issues with older equipment. But when your fd staff says "the owner will come check on my a/c" is ridiculous. They took the unit out on wed and left us exposed to the outside elements until thurs night! The gentleman at the desk thurs evening was very accommodating... More 

Review collected in partnership with Ramada

Was this review helpful? Yes 2
Nick H, Public Relations Manager at Ramada Waterloo Hotel and Convention Center, responded to this review

Christina K, Thank you for taking the time to let us know about the maintenance issue you experienced during your stay, my apologies. I will do some fact finding and address the issue with the appropriate parties. We certainly want each and every guest to have the best possible experience when they stay with us and not having a heating/cooling... More 

New London, Iowa
1 review
3 of 5 stars Reviewed 1 week ago

Constant trickle of hot water in the tub causing part of the tub to have a bluish green tint to it. Treads in tub coming up. Heard complaints like that from numerous other people that maintenance needs done and upgrading of rooms needs done. Think the restaurant was not very well prepared for the influx of pool players. We spend... More 

Review collected in partnership with Ramada

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Nick H, Public Relations Manager at Ramada Waterloo Hotel and Convention Center, responded to this review

Shannon J, Thank you Shannon for your latest review and I could not agree more that service should be 100% when you are here and my apologies that we fell short during your stay. We have slated renovations for the rooms for later this year which will be very exciting. We also have a new restaurant coming into the property... More 

Pittsburgh
Top Contributor
112 reviews 112 reviews
46 hotel reviews
44 helpful votes 44 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This rating is for the restaurant. Was my second time staying here, the hotel is fine. The front desk folks try hard to make your stay a good one. But, do not eat in the restaurant, particularly for breakfast. It is flat out awful. Service is horrendous and food is bland. A simple two eggs with bacon took over 30... More 

Was this review helpful? Yes 1
Nick H, Public Relations Manager at Ramada Waterloo Hotel and Convention Center, responded to this review

Chinanomad, Thank you for your review and rating the restaurant. My apologies that you had an unfortunate experience while staying there. I am happy to let you know that a brand new concept is moving into that restaurant space that will be sure to please. The Factory City Gastropub is slated to be opening soon after a few renovations and... More 

Omaha, Nebraska
1 review
2 of 5 stars Reviewed 4 weeks ago

This property is older hotel. Heater did not work in room. there were a lot of police sirens going off all night long. Would not return to this property

Review collected in partnership with Ramada

Was this review helpful? Yes
Nick H, Public Relations Manager at Ramada Waterloo Hotel and Convention Center, responded to this review

Doug T, Thank you for taking the time out to review your latest stay. My apologies that your stay was not up to your standards. I will have maintenance look into the heater situation you experienced. Unfortunately, I am unable to fix the sirens that you heard. Downtown is a safe and progressive neighborhood that many enjoy. Come stay with... More 

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