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All 16 Waterloo hotels

Quality Inn & Suites

2.0 of 5 Hotel   |   226 W. 5th St., Waterloo, IA 50701
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Ranked #15 of 16 Hotels in Waterloo
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54 reviews from our community

Traveler rating
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    6
    13
    12
    19
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13
8
4
15
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Big Lake, Minnesota
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We stayed at this hotel strictly for sleep - checked in at 9pm and checked out at 7am the next morning. We got a great deal on a 2-room suite with 2 double beds, a pullout couch and 2 bathrooms. The rooms were big, we didn't feel cramped at all. The bedding was clean, the pullout couch was sufficient (surprisingly... More 

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1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

Went to check in 5 mins before check in time was given a room the sheets were on the floor cups had been used go back down and tell they recived a different room had reserved a king bed smoking with mini fridge, the 2nd one they gave me was 2 full beds non smoking, go back down complain again,... More 

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Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago via mobile

This hotel is in need of investment. During a 2 night stay the elevator broke and a water pipe leaked on the ground floor. The staff is solid and very helpful but they cannot overcome the basic condition of the building (carpets, flooring, beadlinens, etc). We had not issues at all with the staff just the conditions of the hotel.... More 

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Reviewer
3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed November 5, 2014

This place is in a seedy neighborhood. But that is just the beginning of the problems with this establishment. They put me on the 5th floor. When I got to my room and opened it, there were no light switches anywhere near the entrance. I had to use my phone to give me a little bit of light til I... More 

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Senior Contributor
27 reviews 27 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 27, 2014

When we checked in the service was great even though we checked in at midnight. We literally only stayed 12 hours, but for the price we would stay again. Great for a pit stop in a road trip. When we got to the room it was kinda smelly and out dated, but the bed was comfortable.

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Peoria, Illinois
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed October 12, 2014

Was traveling to Minneapolis and this was about 1/2 way for us to break up the trip. Apparently, that was all I looked at and failed to read the reviews. If I had I can guarantee we would NOT have stayed here. Parking was scarce. It was in a shady part of town and we could here people yelling in... More 

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Council Bluffs, Iowa
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed September 22, 2014

Worst hotel . Room had hair all over shower so called front desk and he said he will move me couldnt clean only one here walls paper thin the room next having sex loud and had to move to smoking so i did .The smoking room sucked. holes in carpet cobwebs and furniture worn bad shower leaked lot. So i... More 

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Saint Louis, Missouri
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 2, 2014

Check in was ridiculous and long. I arrived early am and has paid for my room through a website and the guy and the front desk initially refused to let my nephew and me check-in. It took and hour and half to finally get our room. He refused to give us a double room and my nephew would have to... More 

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Sabeena R, General Manager at Quality Inn & Suites, responded to this review

Dear Customer, Thank you for taking the time to let us know about your stay at our hotel. We sincerely apologize for any problems you may have had at your time of check in. We accommodate many guest each evening and morning, and we strive to make their check in fast and pleasant , unfortunatley you did not get this.... More 

Marcus, Iowa
Contributor
12 reviews 12 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 13, 2014

Sorry to complain, but this is one of the worst hotels I have stayed in. I don't expect a lot, but I do expect a clean room and hotel. Carpet was filthy, halls were dirty. Entire building needs a face lift. Window at front entrance was broken too. We stayed at this hotel because Ramada was full and we where... More 

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Sabeena R, General Manager at Quality Inn & Suites, responded to this review

Dear Cory Thank you for taking the time to post your review regarding your recent stay experience at the Quality Inn, Allow me to apologize on behalf of the hotel for failing to meet your expectations regarding, The carpet the hallway, And the broken window in the entrance, On your recent visit, We have shared your feedback with maintenance department... More 

Burlington, Iowa
Top Contributor
64 reviews 64 reviews
20 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed April 23, 2014

This is the worst Quality Inn I have ever stayed in. It is very old and outdated. There was mold on the under side of the bathroom sink, the pillows are the smallest I've ever seen. Spent one night here then moved next door to the Ramada.

Was this review helpful? Yes
Sabeena R, Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to post your review regarding your recent stay experience at our hotel. Your feedback is very important to us and we can assure you that we will use this information regarding the mold and the pillows, We do everything to create an enjoyable experience for our guest. We hope to see you again soon!... More 

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Additional Information about Quality Inn & Suites

Address: 226 W. 5th St., Waterloo, IA 50701
Phone Number:
Location: United States > Iowa > Waterloo
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites 2*
Number of rooms: 68
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Also Known As:
Quality Inn And Suites
Quality Hotel Waterloo
Waterloo Quality Inn
Quality Inn Waterloo

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