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All 15 Waterloo hotels

Quality Inn & Suites

2.0 of 5 Hotel   |   226 W. 5th St., Waterloo, IA 50701
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29%
Ranked #15 of 15 Hotels in Waterloo
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47 reviews from our community

Traveler rating
    4
    6
    11
    10
    16
See reviews for
12
7
4
14
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Saint Louis, Missouri
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Check in was ridiculous and long. I arrived early am and has paid for my room through a website and the guy and the front desk initially refused to let my nephew and me check-in. It took and hour and half to finally get our room. He refused to give us a double room and my nephew would have to... More

Was this review helpful? Yes
Sabeena R, General Manager at Quality Inn & Suites, responded to this review

Dear Customer, Thank you for taking the time to let us know about your stay at our hotel. We sincerely apologize for any problems you may have had at your time of check in. We accommodate many guest each evening and morning, and we strive to make their check in fast and pleasant , unfortunatley you did not get this.... More

Marcus, Iowa
Contributor
12 reviews 12 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 13, 2014

Sorry to complain, but this is one of the worst hotels I have stayed in. I don't expect a lot, but I do expect a clean room and hotel. Carpet was filthy, halls were dirty. Entire building needs a face lift. Window at front entrance was broken too. We stayed at this hotel because Ramada was full and we where... More

Was this review helpful? Yes
Sabeena R, General Manager at Quality Inn & Suites, responded to this review

Dear Cory Thank you for taking the time to post your review regarding your recent stay experience at the Quality Inn, Allow me to apologize on behalf of the hotel for failing to meet your expectations regarding, The carpet the hallway, And the broken window in the entrance, On your recent visit, We have shared your feedback with maintenance department... More

Burlington, Iowa
Top Contributor
64 reviews 64 reviews
19 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed April 23, 2014

This is the worst Quality Inn I have ever stayed in. It is very old and outdated. There was mold on the under side of the bathroom sink, the pillows are the smallest I've ever seen. Spent one night here then moved next door to the Ramada.

Was this review helpful? Yes
Sabeena R, Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to post your review regarding your recent stay experience at our hotel. Your feedback is very important to us and we can assure you that we will use this information regarding the mold and the pillows, We do everything to create an enjoyable experience for our guest. We hope to see you again soon!... More

Madison, Wisconsin
2 reviews
5 of 5 stars Reviewed February 21, 2014

The staff was very friendly and the place was quiet and clean. The rooms were very large and the beds were super comfy. The fitness center was great and not crowded when I was there. Definitely a good place for a cozy getaway weekend.

Was this review helpful? Yes
Garrison, Minnesota
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed January 15, 2014

I really enjoyed my stay at this Quality Inn. The beds were dreamy. The staff makes you feel welcome and treated me like a VIP. My room was very very clean. As was the lobby and pool area. I enjoyed a good breakfast. The coffee was hot and tasted fresh brewed, same with the coffee in the lobby (available 24... More

Was this review helpful? Yes
Sabeena R, Manager at Quality Inn & Suites, responded to this review

Dear Mr Soulak Thank you for taking the time to post your review regarding your stay at the Quality Inn waterloo with such positive feedback! I have shared your comments with the staff, and they join me in thanking you for your kind words of especially for the things you liked check -in service, clean rooms, comfort beds ect. We... More

2 reviews
1 of 5 stars Reviewed December 29, 2013 via mobile

This Hotel charges 60 a night for a room that is worth about 35. Greeted the first morning by a manager colorfully discussing the skill set of an employee. Second elevator is still broken - see the November posting. No mention of what the breakfast included or where it was located. Strip Club on the corner. Visiting family and one... More

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Rochester, Minnesota
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed December 4, 2013

I'm staying at the Quality Inn for business. Now if yhouve never been to Waterloo.. it's not exactly your sweet-life kinda city. My complaint is a combo of the hotel and it's location. Jenni at the desk was a sweetheart she also booked my reservation for me. The room is huge, I mean huge and the bed was actually pretty... More

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South Bend, Indiana
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 4, 2013

I stayed here because it offered the best coupon in a travel brochure. It is not a fancy place, could use a top to bottom cleaning, and the neighborhood appeared to be a little seedy but there were no issues. The bed was comfortable though I'd recommend you bring your own pillow as they offered some really small square pillows... More

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Detroit, Michigan
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed November 7, 2013

Please read the other reviews! They are factual. My list of complaints are: 1. Parking lot is dark. 2. Carpets in hallways are stained and odoriferous. 3. Only one elevator works. 4. Fitness room machines were all broken. All three of them. 5. Room refrigerator was so loud I unplugged it. 6. Furniture in room is vintage second hand store.... More

Was this review helpful? Yes
Sabeena R, General Manager at Quality Inn & Suites, responded to this review

Dear Susan, Thank you for taking the time to commit on your stay at our hotel and allow me to apologize on behalf of our hotel for failing to meet your expectations. We accommodate many guest each evening and we strive to make their stay a satisfying one, The principal goal of our hotel is to provide dependable service to... More

Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed November 3, 2013 via mobile

My fiancee and I stayed here for two nights. Unfortunately we didn't read the reviews before booking a room. The hotel is in need of a gut rehab. There were disgusting looking, dirty couches in the lobby. Even though we had a non-smoking room, as soon as we stepped into the hallway our noses were assaulted with the pungent smell... More

Was this review helpful? Yes
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Additional Information about Quality Inn & Suites

Address: 226 W. 5th St., Waterloo, IA 50701
Phone Number:
Location: United States > Iowa > Waterloo
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites 2*
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Also Known As:
Quality Hotel Waterloo
Quality Inn And Suites
Waterloo Quality Inn
Quality Inn Waterloo

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