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Quality Inn & Suites

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226 W. 5th St., Waterloo, IA 50701
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Quality Inn & Suites
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Ranked #15 of 16 Hotels in Waterloo
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56 reviews from our community

Traveler rating
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    7
    13
    13
    19
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13
8
5
15
Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Phoenix AZ
Top Contributor
174 reviews 174 reviews
82 hotel reviews
236 helpful votes 236 helpful votes
2 of 5 stars Reviewed February 5, 2015

There were a few bright spots in my stay that I'll address immediately, then move on to the depressing aspects! The customer service is solid. The evening front desk agent was fantastic - helpful, kind, professional. The overnight front desk agent was welcoming and cheerful. These employees should be commended for their hard work in the midst of a worn-down... More 

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London, United Kingdom
Top Contributor
50 reviews 50 reviews
36 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 4, 2015

I am always a bit amazed when I see some shocking reviews of a hotel, and I experience nothing close to the sort. I am a firm believer in getting what you pay for, and you certainly achieve that at this Quality Inn. One thing I will agree on that appears in most of the bad reviews is that the... More 

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Big Lake, Minnesota
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 11, 2014

We stayed at this hotel strictly for sleep - checked in at 9pm and checked out at 7am the next morning. We got a great deal on a 2-room suite with 2 double beds, a pullout couch and 2 bathrooms. The rooms were big, we didn't feel cramped at all. The bedding was clean, the pullout couch was sufficient (surprisingly... More 

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1 review
1 of 5 stars Reviewed November 23, 2014

Went to check in 5 mins before check in time was given a room the sheets were on the floor cups had been used go back down and tell they recived a different room had reserved a king bed smoking with mini fridge, the 2nd one they gave me was 2 full beds non smoking, go back down complain again,... More 

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Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 17, 2014 via mobile

This hotel is in need of investment. During a 2 night stay the elevator broke and a water pipe leaked on the ground floor. The staff is solid and very helpful but they cannot overcome the basic condition of the building (carpets, flooring, beadlinens, etc). We had not issues at all with the staff just the conditions of the hotel.... More 

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Reviewer
3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed November 5, 2014

This place is in a seedy neighborhood. But that is just the beginning of the problems with this establishment. They put me on the 5th floor. When I got to my room and opened it, there were no light switches anywhere near the entrance. I had to use my phone to give me a little bit of light til I... More 

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Senior Contributor
27 reviews 27 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 27, 2014

When we checked in the service was great even though we checked in at midnight. We literally only stayed 12 hours, but for the price we would stay again. Great for a pit stop in a road trip. When we got to the room it was kinda smelly and out dated, but the bed was comfortable.

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Peoria, Illinois
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed October 12, 2014

Was traveling to Minneapolis and this was about 1/2 way for us to break up the trip. Apparently, that was all I looked at and failed to read the reviews. If I had I can guarantee we would NOT have stayed here. Parking was scarce. It was in a shady part of town and we could here people yelling in... More 

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Council Bluffs, Iowa
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed September 22, 2014

Worst hotel . Room had hair all over shower so called front desk and he said he will move me couldnt clean only one here walls paper thin the room next having sex loud and had to move to smoking so i did .The smoking room sucked. holes in carpet cobwebs and furniture worn bad shower leaked lot. So i... More 

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Saint Louis, Missouri
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 2, 2014 via mobile

Check in was ridiculous and long. I arrived early am and has paid for my room through a website and the guy and the front desk initially refused to let my nephew and me check-in. It took and hour and half to finally get our room. He refused to give us a double room and my nephew would have to... More 

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Sabeena R, General Manager at Quality Inn & Suites, responded to this review

Dear Customer, Thank you for taking the time to let us know about your stay at our hotel. We sincerely apologize for any problems you may have had at your time of check in. We accommodate many guest each evening and morning, and we strive to make their check in fast and pleasant , unfortunatley you did not get this.... More 

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