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Quality Inn & Suites

2.0 of 5
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226 W. 5th St., Waterloo, IA 50701
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Quality Inn & Suites
Best prices for: 1 room 1 guest
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Ranked #16 of 16 Hotels in Waterloo
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58 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Iowa
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This is my second time staying at this hotel, the first was 7 years ago. I remembered it because the rates are reasonable and you get a very spacious suite. I have 4 kids so spacious is the key. Bedroom with two beds and separate living room, hot tub and counter area. Fridge seems sketchy....I have a feeling it's not... More 

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1 review
1 of 5 stars Reviewed April 2, 2015

I'm not even sure where to begin. SERIOUSLY! This place should only allow check-ins prior to sun down, because being outside in this part of town is unsafe. The doors here are truly locked for the safety of its guests. Fold out couch had no linens and there was a large blood spot on the mattress. Asked front desk for... More 

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Phoenix AZ
Level Contributor
188 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 244 helpful votes
2 of 5 stars Reviewed February 5, 2015

There were a few bright spots in my stay that I'll address immediately, then move on to the depressing aspects! The customer service is solid. The evening front desk agent was fantastic - helpful, kind, professional. The overnight front desk agent was welcoming and cheerful. These employees should be commended for their hard work in the midst of a worn-down... More 

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London, United Kingdom
Level Contributor
53 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed January 4, 2015

I am always a bit amazed when I see some shocking reviews of a hotel, and I experience nothing close to the sort. I am a firm believer in getting what you pay for, and you certainly achieve that at this Quality Inn. One thing I will agree on that appears in most of the bad reviews is that the... More 

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Big Lake, Minnesota
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed December 11, 2014

We stayed at this hotel strictly for sleep - checked in at 9pm and checked out at 7am the next morning. We got a great deal on a 2-room suite with 2 double beds, a pullout couch and 2 bathrooms. The rooms were big, we didn't feel cramped at all. The bedding was clean, the pullout couch was sufficient (surprisingly... More 

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1 review
1 of 5 stars Reviewed November 23, 2014

Went to check in 5 mins before check in time was given a room the sheets were on the floor cups had been used go back down and tell they recived a different room had reserved a king bed smoking with mini fridge, the 2nd one they gave me was 2 full beds non smoking, go back down complain again,... More 

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Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed November 17, 2014 via mobile

This hotel is in need of investment. During a 2 night stay the elevator broke and a water pipe leaked on the ground floor. The staff is solid and very helpful but they cannot overcome the basic condition of the building (carpets, flooring, beadlinens, etc). We had not issues at all with the staff just the conditions of the hotel.... More 

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Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed November 5, 2014

This place is in a seedy neighborhood. But that is just the beginning of the problems with this establishment. They put me on the 5th floor. When I got to my room and opened it, there were no light switches anywhere near the entrance. I had to use my phone to give me a little bit of light til I... More 

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Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed October 27, 2014

When we checked in the service was great even though we checked in at midnight. We literally only stayed 12 hours, but for the price we would stay again. Great for a pit stop in a road trip. When we got to the room it was kinda smelly and out dated, but the bed was comfortable.

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Peoria, Illinois
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed October 12, 2014

Was traveling to Minneapolis and this was about 1/2 way for us to break up the trip. Apparently, that was all I looked at and failed to read the reviews. If I had I can guarantee we would NOT have stayed here. Parking was scarce. It was in a shady part of town and we could here people yelling in... More 

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