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Country Inn & Suites By Carlson, Waterloo

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4025 Hammond Avenue, Waterloo, IA 50702
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Country Inn & Suites By Carlson, Waterloo
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178 Reviews from our TripAdvisor Community

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Ackley, Iowa
Level Contributor
91 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed January 3, 2016

This hotel is decent for the area. Walking in the front door is very welcoming feeling. Well kept and nicely decorated. The hotel looked clean and the front desk person was friendly. The room was ok. Even though it was a suite with a whirlpool it was not big. The rug had some worn/torn spots, the chair was old, ugly... More 

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Thank IggysTravellers
Marshall, Minnesota
Level Contributor
64 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed December 26, 2015 via mobile

Everything was average or better. Nothing was extraordinary. Room was clean and quiet. Shower/tub drained very slowly. Staff at check-in was a bit cool. We would stay here again because we like the brand.

Helpful?
Thank SenCrow
Des Moines, Iowa, Usa
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed December 16, 2015

Came to town for a basketball tournament with my son. The room was as expected in the price range but with the added bonus of a fridge and microwave. Clean and also comfortable beds. We liked the pool area but it was a bit cold. The hot tub was under repair but they let us know when checking in so... More 

Helpful?
Thank Jason S
Des Moines, Iowa
Level Contributor
8 reviews
6 hotel reviews
5 of 5 stars Reviewed December 15, 2015

We stayed in this motel over Thanksgiving day and found it to be a pleasant stay. Our request for an early in was granted. The front desk staff were friendly and inviting. The room was especially nice and spacious, and it was clean. We enjoyed a complimentary breakfast before leaving and found it to be more than sufficient for our... More 

Helpful?
Thank askmrg
Chicago, Illinois
1 review
2 of 5 stars Reviewed December 3, 2015

Internet cut out frequently during a short browsing session, keys had to be reprogrammed as they stopped working several times each day, our card was charged early though we asked and were assured that it would not happen until checkout, and the staff smoked en masse outside on the porch during checkout time (the foyer and front porch area were... More 

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank 116christophern
Tai P, General Manager at Country Inn & Suites By Carlson, Waterloo, responded to this review

I sincerely apologize for the experience you had during your stay with us. Please know that we have already addressed the employees breaks with the staff and we are working to make sure this kind of experience does not take place again. More 

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