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All 15 Waterloo hotels

Holiday Inn Express Waterloo

2.5 of 5 Hotel   |   2127 La Porte Road, Waterloo, IA 50702
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Ranked #5 of 15 Hotels in Waterloo
A recent review
5 of 5 stars reviewed 3 weeks ago
PhilK03 Jackson, Minnesota
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78 reviews from our community

Traveler rating
    35
    22
    15
    4
    2
See reviews for
22
13
2
27
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Jackson, Minnesota
Contributor
16 reviews 16 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have stayed at the Holiday Inn Express in Waterloo Iowa twice now and have had a great experience both times, the rooms are well maintained, very clean and well appointed. The rooms are well insulated to reduce overflow noise from the rooms next door which is great. All your soaps and shampoos etc are provided and replaced each day... More

Was this review helpful? Yes 2
gschaudhri, General Manager at Holiday Inn Express Waterloo, responded to this review

Dear Guest Glad we were able to make a difference during both your stays at our hotel. Best General Manager More

Los Angeles, California
1 review
1 of 5 stars Reviewed August 7, 2014

I never even saw this hotel. I did, however, have a reservation, which I cancelled a week before my reservation date. Two weeks later, I got charged a night's stay at the hotel. An hour into trying to resolve this (nonanswered phones, brokens links in emailed messages, a national reservation center who will take your information but cannot issue the... More

Was this review helpful? Yes
gschaudhri, General Manager at Holiday Inn Express Waterloo, responded to this review

Dear Guest Please fax us your statement showing the charges at 319-274-7009 or you may call the hotel at 319-274-7000 and leave us the details for us to review and respond accordingly. The inconvenience is regretted. Best General Manager More

Senior Contributor
24 reviews 24 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 22, 2014

As IHG member I booked a room via mobile about 2 hours before arriving. Staff was great, the computer system had not generated my information yet and they were swamped checking in others. They handled themselves very well. Were able to get me a room. The managers reception was a bit lacking versus other "open bar and snacks" at other... More

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gschaudhri, General Manager at Holiday Inn Express Waterloo, responded to this review

Dear Guest We are glad to make a difference and the staff appreciated your comments Best Gurmit GM More

Mt. Clemens Michigan
Contributor
18 reviews 18 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 8, 2014

My husband and I stayed here for the first night on our road trip. We had an excellent stay! The room was very spacious and clean. We had a problem with the Tv and the lady from the front desk was up within a minute to fix it. She also gave us a great recommendation for dinner. The breakfast was... More

Was this review helpful? Yes
gschaudhri, General Manager at Holiday Inn Express Waterloo, responded to this review

Dear Guest Thank you and am glad we could make a difference Best Gurmit GM More

Irving, Texas
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed June 7, 2014

The hotel makes no attempt to control noise problems at the property. My room was located on the the third floor where there is also a meeting room. There was a large family group using it as a family reunion and they were loudly talking in the hallways outside of the meeting room and the children were running full speed... More

Was this review helpful? Yes
gschaudhri, General Manager at Holiday Inn Express Waterloo, responded to this review

Dear Guest Please accept our apology on account of the disturbance from the group .We have taken necessary action to prevent reoccurrence of the same . Best Gurmit GM More

United States
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 20, 2014

We have family in Waterloo and travel here several times a year. This is our go-to hotel for several reasons, but the first is the cleanliness of the rooms and linens. That's always a big one for us. Other great reasons to stay - fair price, central location and indoor pool and whirlpool. The reason I say it's slipping is... More

Was this review helpful? Yes 1
gschaudhri, General Manager at Holiday Inn Express Waterloo, responded to this review

Dear Guest Thank you for your feedback - we assure we wont slip. I appreciate your feedback and encouragement and we look forward to seeing you and your family once again Best Gurmit General Manager More

East Troy
Top Contributor
64 reviews 64 reviews
23 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed May 13, 2014

We were visiting for a graduation, so it was a short overnight stay. Front desk was OK, seemed to be distracted. Parking is limited and in a very narrow lot around the length of the hotel. For a late evening check-in it seemed lucky to find a parking place. Room was nice, and very clean. Didn't get to try breakfast,... More

Was this review helpful? Yes
gschaudhri, General Manager at Holiday Inn Express Waterloo, responded to this review

Dear Guest Appreciate your feedback and will action the lapses. Best Gurmit General Manager More

Senior Contributor
21 reviews 21 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 15, 2014

Really a nice, very clean place to stay. Was greeted well, nice variety of hot foods. reservations were a snap and complimentary extras are great. Cosy upgraded room. Looking forward to yet another great night.

Was this review helpful? Yes 1
gschaudhri, General Manager at Holiday Inn Express Waterloo, responded to this review

Thank you for your positive comments- much appreciated General Manager More

Ellsworth, Wisconsin
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 9, 2014

Stayed February 3rd for the night. Check in was ok but was told they were having computer issues but I was using my points for this stay so didn't really care. Room was clean since is a newer hotel and after driving in ice and snow all day were happy that there was a pizza place that delivered next to... More

Was this review helpful? Yes 1
gschaudhri, Guest Relations Manager at Holiday Inn Express Waterloo, responded to this review

Dear Guest We would like to thank you for your review and apologize that your experience with our hotel did not meet your expectations.Necessary action has been taken to resolve such occurrence again Thank you Guest Relations - Holiday Inn Express More

Tagalong48
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed February 20, 2014

Upon our check-in, we were informed that they did not have a reservation in my name. The front desk clerk was very rude about this and was ready to turn me away until I was able to provide my confirmation number. At that time, she told me I called earlier that morning and changed my reservation to another date, which... More

Was this review helpful? Yes 3
gschaudhri, General Manager at Holiday Inn Express Waterloo, responded to this review

Dear Guest: This has reference to your recent comments regarding the check in process that has been brought to my attention, for action and response. It is our earnest endeavor to ensure that our guests have a most comfortable stay at our hotel and I regret that your stay with us was not as enjoyable, as we would have wished... More

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Additional Information about Holiday Inn Express Waterloo

Address: 2127 La Porte Road, Waterloo, IA 50702
Phone Number:
Location: United States > Iowa > Waterloo
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Waterloo 2.5*
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Also Known As:
Holiday Inn Express Waterloo Hotel Waterloo

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