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Extended Stay America - Des Moines - Urbandale

2.5 of 5
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3940 114th Street, Urbandale, IA 50322
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Extended Stay America - Des Moines - Urbandale
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65 Reviews from our TripAdvisor Community

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Moline, Illinois
2 reviews
2 of 5 stars Reviewed December 30, 2015

no smoking rooms staf not doing nothing but worry about getting u in rooms r dirty they don't care about clean ness at all no tp in my room because they ran out under budget motel wouldn't let no body go there for any mount of money paid to me

Helpful?
Thank steven4613
Manager_11525, General Manager at Extended Stay America - Des Moines - Urbandale, responded to this review

Your review for our hotel was recently brought to my attention. The situation you described regarding the service and cleanliness during your stay is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will be coaching and retraining our staff to make sure your experience is not repeated. Thank you very... More 

Saint Joseph, Minnesota
1 review
4 of 5 stars Reviewed October 8, 2015

When I first moved to Des Moines, Extended Stay America in Urbandale was my home away from home. I stayed there for two months as I settled into a new job and searched for a new place to live. It was a good choice as I found the staff extremely friendly, supportive and inviting. I worked with the front desk... More 

Helpful?
Thank charles c
Manager_11525, General Manager at Extended Stay America - Des Moines - Urbandale, responded to this review

Thank you so much for posting a review of our property. I am so pleased to read that we were able to accommodate your needs with excellent customer service as well as a comfortable room. I truly appreciate your comments about our grab-and-go breakfast and fully equipped kitchens. The staff and I would like to thank you again for posting... More 

Ligonier
Level Contributor
134 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed September 1, 2015

We work over the road and REALLY appreciate it when we can get a place where we can cook a meal ourselves and have some place that has more of a "Apartment" feel to it. This chain really fits the bill and this particular property was one of the best that we have stayed at. This review is being done... More 

Helpful?
Thank horizontransport
Manager_11525, General Manager at Extended Stay America - Des Moines - Urbandale, responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our convenient location, friendly staff and comfortable rooms. Once more, thank you for posting your review. We look forward to having you visit with us again in the... More 

Shenandoah, Iowa
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed August 27, 2015

We booked our stay through Priceline as an Express Deal - so we didn't get to choose the hotel. After booking and then reading reviews, I was very leery of staying here. We booked non-smoking rooms and got non-smoking rooms. The rooms were clean. There were no dishes in the room, not even glasses. I would think they could replace... More 

Helpful?
Thank John O
Manager_11525, General Manager at Extended Stay America - Des Moines - Urbandale, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am pleased to read your remarks about the cleanliness of our room; however, I apologize that our amenities were not to your expectations. In response to your feedback, I am reviewing your comments with our housekeeping and maintenance staff to ensure that all equipment... More 

Denver, Colorado
Level Contributor
64 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed June 30, 2015

We stayed there to take a break from the long journey. It is an OK place if you are used to extended stay. There is a kitchenette which we found it to be useful because the location is not great to go out and eat. A light breakfast is served.

Helpful?
Thank Espi52
Manager_11525, General Manager at Extended Stay America - Des Moines - Urbandale, responded to this review

Thank you so much for sharing your experience with us. I am glad to read that you were pleased with the full size kitchenette in your room. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More 

Chicago, Illinois
Level Contributor
22 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed May 30, 2015

Stayed here while in town for one night for business. We had to wait for over a half hour for someone to get to the front desk to check us in and at night there is no one and I mean no one at the hotel!

Helpful?
Thank wmp35042
Manager_11525, General Manager at Extended Stay America - Des Moines - Urbandale, responded to this review

Your review for our hotel was recently brought to my attention. The situation you described regarding the long wait to check-in is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have talked to our overnight staff to ensure your experience is not repeated. Thanks to your feedback, we can... More 

Travelers are raving about these Urbandale hotels

Waukesha, Wisconsin
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 29, 2015

Terrible place to stay. No room service. I had to take my dirty towels to the front desk to get fresh towels. There were spider webs in the corners of the room and ants in the room. The one chair in the room had a broken arm. The place advertises a kitchen, however, if you want any pots, pans, coffee... More 

Helpful?
Thank joecool11
Manager_11525, General Manager at Extended Stay America - Des Moines - Urbandale, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed to hear about the cleanliness issues you experienced. Please accept my apology. Your comments were reviewed by the staff, and we will make sure your experience is not repeated by making sure we inspect all rooms thoroughly before guest arrivals.... More 

Minnesota
Level Contributor
55 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 stars Reviewed May 23, 2015 via mobile

First time booking this hotel. Went through Hotwire which was my first mistake. The front desk staff were apathetic and the lobby carried a faint unrecognizable stench. In a classic bait and switch, we were placed in a smoking room after requesting a non-smoking. The room was filthy and the floor of the kitchenette was covered in water leaking from... More 

Helpful?
Thank RamblinTrav
Manager_11525, General Manager at Extended Stay America - Des Moines - Urbandale, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies that your stay did not meet our company’s high standards. In response to your feedback, we will do our best to honor all room type requests, unfortunately until we complete our remodel this fall we will still have a... More 

Level Contributor
69 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed April 16, 2015 via mobile

I've stayed here several times. It's nothing fancy and could maybe use a little updating but I love the location, large rooms and kitchen area. The staff is always very friendly. I did hear a lot of traffic noise from the interstate this time. But that's my only issue.

Helpful?
1 Thank Jean B
Manager_11525, General Manager at Extended Stay America - Des Moines - Urbandale, responded to this review

The staff and I read your review, and would like to thank you for writing such nice comments about our staff. It was disheartening to read that our rooms were not to your standards; however, I am happy to inform you that we will be going through a full remodel this year and our rooms will be updated and better... More 

Chisago City, Minnesota
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed February 9, 2015

I booked a stay for 2 nights as i was in a racquetball tourney in the area. I pulled up to the hotel and was treated to fire alarms going off....a fire truck just pulling up and a guy at the front desk who asked me"What do you want?" I told him kindly.....my room??? I was assured there was no... More 

Helpful?
1 Thank body4sal
Manager_11525, Manager at Extended Stay America - Des Moines - Urbandale, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that your check-in experience was unacceptable. Please accept my apology. As this hotel’s manager, I can assure you that I have spoken to all of our front desk associates to ensure your experience is not repeated. Thank you for sharing... More 

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