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All 11 Urbandale hotels

Extended Stay America - Des Moines - Urbandale

2.5 of 5 Hotel   |   3940 114th Street, Urbandale, IA 50322
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Ranked #7 of 11 Hotels in Urbandale
A recent review
5 of 5 stars Reviewed August 25, 2014
Papazed Columbus, Ohio
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51 reviews from our community

Traveler rating
    17
    11
    7
    9
    7
See reviews for
12
6
6
16
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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California Desert, California
2 reviews
1 of 5 stars Reviewed 6 days ago NEW

I had made a reservation via Priceline for a studio. When I checked in at 5pm I was offered a non smoking room. The receptionist MEGHAN was not at all professional and rude in talking. We realized that the toilet was a jammed toilet at 7 pm local time and immediately reported this to Meghan. She didn't seem I retested... More

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Milwaukee, Wisconsin
Contributor
17 reviews 17 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago

We booked a non-smoker room through Hotels.com at this hotel. We got there around 1AM and to our surprise got a smoker room. We were so tired of our long road trip that we decided to stay and tolerate: The room was so stinky that we could only sleep a couple of hours. The receptionist's answer to our complaint: "It... More

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Manager_11525, General Manager at Extended Stay America - Des Moines - Urbandale, responded to this review

Thank you for your recent review of your stay. The situation you described regarding you being given a smoking room despite your reservation is truly regrettable. We are very sorry for your experience. To uphold our company's high standards, I will be working with my staff to review our reservation procedures. As well, I am sorry to read that our... More

Atlanta
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
35 helpful votes 35 helpful votes
1 of 5 stars Reviewed 1 week ago

The girl at the front desk with long blonde hair was friendly and helpful but that is as far as it goes for the pros for this hotel and we are glad we only had to stay one night, Where to begin on the cons,,,,1. The elevator smelled like cigarette smoke and was dirty. 2. We usually stay in hotels... More

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Phenix City, Alabama
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 14, 2014

The room was clean upon arrival, but during the two week stay my coworker and I had to beg for clean sheets and towels. We only received towels and sheets twice in 12 nights from the front desk. We had to steal them from unattended maid carts. Our room was not cleaned once during our stay. Our company had a... More

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Manager_11525, General Manager at Extended Stay America - Des Moines - Urbandale, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our most sincere apologies for the lack of housekeeping services during your stay. We can assure you that we have reviewed our housekeeping schedules with our staff to ensure your experience is not repeated. We are grateful for the feedback you provided so we are... More

Kirkland, Illinois
1 review
2 of 5 stars Reviewed September 2, 2014

We just returned from staying at the Extended Stay America in Des Moines/Urbandale, IA. This was one of the worst hotel stays I have had in a while. The woman at the counter took her own time waiting on us. There was a guest in line ahead of us who asked for change and she gave him an attitude first.... More

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Manager_11525, General Manager at Extended Stay America - Des Moines - Urbandale, responded to this review

Shelly - We appreciate you taking the time to write a review of your experience with us. The situation you described is unacceptable, and we sincerely apologize for your experience. In response to your feedback, we are working on retraining our staff on the importance of guest relations and cleanliness. We really appreciate you bringing this to our attention. If... More

Columbus, Ohio
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed August 25, 2014

I stayed one night at this ESA while on a road trip on I-80. Very convenient to the road; but ask for a room facing away from the highway if you want more quiet. The room was spotlessly clean and well appointed, with a very comfortable bed. I got a good AAA rate that made it worthwhile to stay here.... More

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Manager_11525, General Manager at Extended Stay America - Des Moines - Urbandale, responded to this review

Thank you for your wonderful review of our property. I am glad to read that you were pleased with cleanliness of our hotel and that you found your bed to be so comfortable. The staff and I are pleased to read that our hotel met your needs for an overnight stay. Once more, thank you for posting your review. We... More

Des Moines, Iowa
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 16, 2014

Sometimes the quality of paid internet service is very bad: the speed is slow and the connection breaks every few minutes. For example, while I was writing this short review I lost connections twice for a few minutes. It makes it really difficult to use this hotel internet for work or streaming.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Des Moines - Urbandale, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that our wireless internet connection was not working properly during your stay. To make sure this doesn't happen again, I am working with our wireless internet provider to ensure that your experience is not repeated. Thank you very much for bringing... More

Des Moines, Iowa
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 22, 2014

Clean room with a full kitchen, Free Wi-Fi available, and all in a room that didn't feel cramped. We skipped the breakfast so I can't comment on that except that it was available. Staff was friendly. I arrived 15 minutes early for check in and was looking for a public restroom in the lobby after my long drive. They didn't... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Des Moines - Urbandale, responded to this review

Carrie - We want to thank you for taking the time to post a review of your stay. It's great to hear that you enjoyed your clean, comfortable room and our friendly staff. We are also glad you appreciated our free Wi-Fi and fully equipped kitchens. We would like to thank you again for posting your review and we look... More

Des Moines, Iowa
1 review
5 of 5 stars Reviewed July 5, 2014

Staff is super friendly, especially Kari; rooms are very clean and spacious. It's very quiet here unlike other hotels. The beds are so comfortable and the internet is fast too. I stayed in a Value Place for a little while and it was HORRIBLE, so I'm thankful I changed to Extended Stay. MUCH better!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Des Moines - Urbandale, responded to this review

I want to thank you for taking the time to post a review of your stay. We are glad to hear that you found your room to be clean, comfortable, and spacious. We are also pleased that you enjoyed our free Wi-Fi. The staff and I would like to thank you again for posting your review and we look forward... More

Canon City, Colorado
Contributor
16 reviews 16 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed June 23, 2014

This was awful. Headaches, nausea, rancid smoke smell, bad, bad, bad. I would not stay here again as you get a hotel room to get a good night's rest, not to lay awake hating every minute of your stay.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Des Moines - Urbandale, responded to this review

Dean - We appreciate you taking the time to write a review of your experience with us. We are very disappointed to hear that we were not able to accommodate your non-smoking room request. Please accept our apologies. We will be working with our staff to make sure we are accommodating our guests to the best of our abilities. Thank... More

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Additional Information about Extended Stay America - Des Moines - Urbandale

Address: 3940 114th Street, Urbandale, IA 50322
Phone Number:
Location: United States > Iowa > Urbandale
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Des Moines - Urbandale 2.5*
Number of rooms: 20
Reservation Options:
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Also Known As:
Extended Stay Urbandale
Urbandale Extended Stay

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