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Extended Stay America - Des Moines - Urbandale

2.5 of 5
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3940 114th Street, Urbandale, IA 50322
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Extended Stay America - Des Moines - Urbandale
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Ranked #6 of 11 Hotels in Urbandale
A recent review
3 of 5 stars reviewed 4 weeks ago
Espi52 Denver, Colorado
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61 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Denver, Colorado
Level Contributor
53 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed there to take a break from the long journey. It is an OK place if you are used to extended stay. There is a kitchenette which we found it to be useful because the location is not great to go out and eat. A light breakfast is served.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Des Moines - Urbandale, responded to this review

Thank you so much for sharing your experience with us. I am glad to read that you were pleased with the full size kitchenette in your room. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More 

Chicago, Illinois
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed May 30, 2015

Stayed here while in town for one night for business. We had to wait for over a half hour for someone to get to the front desk to check us in and at night there is no one and I mean no one at the hotel!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Des Moines - Urbandale, responded to this review

Your review for our hotel was recently brought to my attention. The situation you described regarding the long wait to check-in is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have talked to our overnight staff to ensure your experience is not repeated. Thanks to your feedback, we can... More 

Travelers are raving about these Urbandale hotels

Waukesha, Wisconsin
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 29, 2015

Terrible place to stay. No room service. I had to take my dirty towels to the front desk to get fresh towels. There were spider webs in the corners of the room and ants in the room. The one chair in the room had a broken arm. The place advertises a kitchen, however, if you want any pots, pans, coffee... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Des Moines - Urbandale, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed to hear about the cleanliness issues you experienced. Please accept my apology. Your comments were reviewed by the staff, and we will make sure your experience is not repeated by making sure we inspect all rooms thoroughly before guest arrivals.... More 

Minnesota
Level Contributor
50 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 stars Reviewed May 23, 2015 via mobile

First time booking this hotel. Went through Hotwire which was my first mistake. The front desk staff were apathetic and the lobby carried a faint unrecognizable stench. In a classic bait and switch, we were placed in a smoking room after requesting a non-smoking. The room was filthy and the floor of the kitchenette was covered in water leaking from... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Des Moines - Urbandale, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies that your stay did not meet our company’s high standards. In response to your feedback, we will do our best to honor all room type requests, unfortunately until we complete our remodel this fall we will still have a... More 

Level Contributor
54 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed April 16, 2015

I've stayed here several times. It's nothing fancy and could maybe use a little updating but I love the location, large rooms and kitchen area. The staff is always very friendly. I did hear a lot of traffic noise from the interstate this time. But that's my only issue.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Des Moines - Urbandale, responded to this review

The staff and I read your review, and would like to thank you for writing such nice comments about our staff. It was disheartening to read that our rooms were not to your standards; however, I am happy to inform you that we will be going through a full remodel this year and our rooms will be updated and better... More 

Chisago City, Minnesota
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed February 9, 2015

I booked a stay for 2 nights as i was in a racquetball tourney in the area. I pulled up to the hotel and was treated to fire alarms going off....a fire truck just pulling up and a guy at the front desk who asked me"What do you want?" I told him kindly.....my room??? I was assured there was no... More 

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Des Moines - Urbandale, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that your check-in experience was unacceptable. Please accept my apology. As this hotel’s manager, I can assure you that I have spoken to all of our front desk associates to ensure your experience is not repeated. Thank you for sharing... More 

Mesa
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 21, 2014

They have it together with there new manager. What ever you need they have it. The full size frig and stove top is great. I stayed two months and always felt safe. I am a woman staying by myself, so that is important. The price is right for short or long term stays.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Des Moines - Urbandale, responded to this review

Thank you for taking the time to write a review of your stay. I am so pleased to read that you had a pleasant stay with us. It is great to know that you enjoyed your fully equipped kitchen and that you felt safe staying at our hotel. We are glad to know you found us to be a great... More 

Chesapeake, Virginia, USA
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed December 9, 2014

I did not have the same experience as the other people. This is a very basic and older motel but I gave it five stars because it was good value - $58 a night for a queen non-smoking room on the ground floor and very affordable for a Senior citizen with limited funds. There was no odor in the room... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Des Moines - Urbandale, responded to this review

Thank you for posting such a wonderful review. I truly appreciate your comments regarding your room and the amenities at our hotel. It is great to read that we met your needs and that our staff was helpful and informative. Thank you again for your review. We would love to see you again, should your travels bring you back to... More 

Palmyra
2 reviews
2 of 5 stars Reviewed November 6, 2014 via mobile

Was not impressed with this hotel. Our room had a foul odor for the moment we opened the door that even a candle couldn't hide. Very dated interior, poor lighting in the bathroom. The grab and go breakfast was a few pieces of fruit and granola bars. I'd rather go to a gas station. For $70 a night, I was... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Des Moines - Urbandale, responded to this review

I appreciate you taking the time to write a review of our hotel. I apologize that you were not pleased with the odor, cleanliness and overall condition of our hotel. As well, I am sorry to hear that our grab-and-go breakfast did not meet your needs. Your comments will be very helpful as we continue to improve our hotel and... More 

Buellton, California
Level Contributor
68 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed October 25, 2014

Now this chain of hotel properties is of course for those in a city for a while. I think it caters mostly to workers more so than the suit and tie crowd. We check in at the rather crappy front desk and get on the elevator. Good grief it has more cig. smoke than anywhere else. Of course they only... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Des Moines - Urbandale, responded to this review

The staff and I read your comments about your stay with us. The situation you described regarding the odor in you room is truly regrettable. We are very sorry for your experience. I discussed your comments with the team, and we will be working to better deodorize our smoking rooms moving forward. As well, I do apologize that your in-room... More 

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