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All 10 Urbandale hotels

Extended Stay America - Des Moines - Urbandale

2.5 of 5 Hotel   |   3940 114th Street, Urbandale, IA 50322
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Ranked #6 of 10 hotels in Urbandale
A recent review
4 of 5 stars Reviewed February 11, 2014
Ginger D Alliance, Ohio
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39 people have reviewed this hotel

Traveler rating
    14
    11
    7
    4
    3
See reviews for
9
3
4
13
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

Somewhat outdated for supposed to be new! TV channels are 32 analog channels of what I would say is basic cable. Served its purpose but the West DesMoines property is by far a better value. Toliet clogged up however luckily I was checking out. Was noisier than I expected. The room below me (I was on the third floor) left... More

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Des Moines - Urbandale, responded to this review

Thank you for taking the time to write a review of your stay. I’m happy to hear that you enjoyed our clean rooms with fully equipped kitchens at a great value. I sincerely apologize for your experience including the maintenance issues in your room. I will meet with the staff to review our maintenance policies to ensure your experience is... More

Waterloo, Iowa
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed February 26, 2014 via mobile

My non-smoking king suite had an ash tray in it, smelled like smoke and had several cigarette burns in the carpet. Doesn't have a drive- up covered area to unload/load luggage. Tiny lobby area and no lounge area to hang out with large groups of friends. Continental breakfast very limited items to chose from. Would not recommend.

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Des Moines - Urbandale, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am sorry that your room smelled of smoke. Your comments were reviewed by our staff, and we are taking steps to ensure your experience is not repeated. I apologize that we do not have a covered drive-up or lounge at our hotel. Lastly,... More

Alliance, Ohio
1 review
4 of 5 stars Reviewed February 11, 2014

We had no major issues, but we did have to ask for a hairdryer and shampoo, they had no conditioner. Grab and Go breakfast leaves a bit to be desired. There are no frills but all the staff were courteous and friendly and we would stay there again. It was reasonably priced and our room was clean.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Des Moines - Urbandale, responded to this review

Ginger - Thank you so much for sharing your experience with us. I am happy that we were able to provide you with a clean room at a great rate. As well, I am glad that you found our staff to be courteous and friendly during your stay with us. Still, I apologize that our grab-and-go breakfast and in-room amenities... More

Altoona, Iowa
Contributor
13 reviews 13 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 26, 2014

Stayed here last night in room 213. We booked this room through Hotwire for a great rate of $50/night. It was rated as a 2.5 star hotel according to Hotwire. We checked in about 4:30pm and a young man named Jake checked us in. He was very friendly and efficient. Had absolutely no issues with check-in and found it to... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Des Moines - Urbandale, responded to this review

Greg – Thank you so much for sharing your experience with us. It’s great to hear that our staff was friendly and efficient when you checked in. As well, I’m glad you enjoyed your clean, quiet room. Your feedback will be very useful as we continue to improve our hotel. We look forward to welcoming you back in the future. More

Cedar Rapids
Senior Contributor
44 reviews 44 reviews
30 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed December 30, 2013

I stayed for a weekend trip in a a room at the Extended Stay (two nights 12/27 and 12/28). Some tips Bring your own lotion, shampoo, conditioner and dishwashing soap. The shampoo and dish soap were available by asking at the front desk. A suggestion to management is have the check in staff tell people, your room does not have... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Des Moines - Urbandale, responded to this review

The staff and I read your comments about your stay with us. I am sorry to hear that communication about not providing shampoo, conditioner and a soap dish in the room was not done properly. To uphold our company's high standards, we will be sure to communicate this at check in. I appreciate you letting us know about the light... More

Bloomington, Illinois
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 7, 2013

Fire alarm went off 2 different nights. Not the fault of the hotel - people burned meals and then opened the door to air out the room. It was annoying and woke me from sleep the first time. The location is convenient - right off of the interstate. Nothing much around it in terms of restaurants, etc. It's a place... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Des Moines - Urbandale, responded to this review

Tom - The staff and I read your comments about your stay with us. I am glad that you liked our hotel's location and your room overall. Still, I am very sorry that the fire alarm disturbed you during your stay and that a fitness option was not outlined at check-in. Please know, we take guest safety very seriously, so... More

Waterloo, Iowa
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 1, 2013 via mobile

This was an okay stay. The staff at this hotel is great, extremely helpful and nice. The rooms were dated, and definitely showed signs of wear. Our room had an odd smell, almost like old cooking oil. The bed was very uncomfortable. It was a decent stay, mostly because it was inexpensive.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Des Moines - Urbandale, responded to this review

The staff and I read your comments about your stay with us. The situation you described regarding the bed comfort and room odor is truly regrettable. We are very sorry for your experience. I discussed your comments with the team, and we are going to monitor for smells when checking rooms. Our team is committed to satisfying our guests, so... More

IOWA CITY, IOWA
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 5, 2013 via mobile

Not so good experience in the past. However, gave them a second chance. They tried really hard. Staff is excellent. Location good- with a car. Wish they had a pool- we would stay more often. Great for short stays.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Des Moines - Urbandale, responded to this review

Thank you so much for sharing your experience with us. I sincerely apologize that your previous stay was not the best; however I am glad to read that you were pleased with your most recent stay at our hotel. As well, I am very happy that you found our staff to be excellent and that you enjoyed our location. The... More

Miami, Florida
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed June 25, 2013

As the manager stated "all we have to offer are clean rooms, no pool, no exercise room or extras." This is exactly what I needed and wanted. The staff was very courteous and accommodating, we were allowed a early check-in and late check-out on a 1 nite stay. We were in the area for a track meet at Drake University,... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Des Moines - Urbandale, responded to this review

Thank you so much for posting a review of our property. I truly appreciate your comments regarding our courteous and accommodating staff. As well, I am so glad to read that you enjoyed your clean room. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More

Wheaton, Illinois
Reviewer
5 reviews 5 reviews
1 of 5 stars Reviewed June 21, 2013

Don't stay here. We stayed here for a family wedding. Another family member made the reservation and we arrived before them. When I inquired about checking in, I was asked if I was the person that made the reservation. I advised that I was not. It was then that the rudeness came. The woman at the registration desk stated, "then... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Des Moines - Urbandale, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The level of cleanliness in your room and the lack of attention to your needs from our staff you described is unacceptable, and I sincerely apologize for your experience. To prevent this from happening again, my team has been directed to closely watch for... More

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Additional Information about Extended Stay America - Des Moines - Urbandale

Also Known As:
Extended Stay Urbandale
Urbandale Extended Stay
Address: 3940 114th Street, Urbandale, IA 50322
Phone Number:
Location: United States > Iowa > Urbandale
Amenities:
Business Center with Internet Access Free Parking Kitchenette Wheelchair access
Hotel Style:
Ranked #6 of 10 hotels in Urbandale
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Des Moines - Urbandale 2.5*
Reservation Options:
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