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Hilton Garden Inn Des Moines/Urbandale

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8600 Northpark Drive, Urbandale, IA 50322
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Hilton Garden Inn Des Moines/Urbandale
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Hilton Garden Inn Des Moines/Urbandale
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241 reviews from our community

Traveler rating
    136
    70
    27
    6
    2
See reviews for
57
42
11
102
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (241)
  • Mar-May only
    (55)
  • Jun-Aug only
    (67)
  • Sep-Nov only
    (60)
  • Dec-Feb only
    (59)
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IOWA
Top Contributor
93 reviews 93 reviews
28 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We stayed there for a night. the hotel was full with a wedding and baseball families from tourneys in the area. The pool was crazy probably 50 kids in there and capacity is 25. The next morning there were band aids every where in the pool area which was gross. We also got a noise complaint at 9 pm bc... More 

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello, Thank you for taking your time to complete the on line survey in regards to your hotel stay with us. I truly appreciate your feedback & business! I am very sorry for the experience you had at our property. This is definitely not representative of our goal that every guest has a great stay every time. Please feel free... More 

BLACKWELL, United States
1 review
5 of 5 stars Reviewed 1 week ago

I had drove 7 hours to get here. Checking in was efficient, staff courteous, room fantastic, workout facility good. Would stay here again. Snack area was good, location to other eating establishments good.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your review! We truly appreciate your feedback. We are glad you enjoyed your stay here & hope that we will get to serve you again soon. Have a great day & safe travels to you! Thank you, Jennifer More 

narberth, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Hotel was easy to find, in a good area with restaurants and other amenities close by. Room was well appointed for business travelers, bed was comfortable and bathroom clean. Overall, it was a good choice for this trip.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your kind review of your stay with us. I truly appreciate your feedback & business! I am glad you enjoyed your stay here & hope your trip was a success for you as well. We will look forward to serving you again soon. Have a great day! Thank you, Jennifer More 

1 review
3 of 5 stars Reviewed 3 weeks ago

Mattress in room was too hard and worn, pillows too soft even though there were three available. Plates for breakfast were cold and meal was cold by the time I got to the table. Very good location next I-80/35.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your review of your stay with us. I hope you had a great trip to the area! I am very sorry for the disappointing breakfast & bed. Please know our goal is that everyone has a great stay every time. Please reach out to me so that I may make this past stay right for you.... More 

Grand Junction, Colorado
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here for four days to attend a family funeral. The rooms are very clean. Beds are a bit soft for our taste. There is a Texas Roadhouse steakhouse next door. Get there early, as it is very popular. We really enjoyed the $9 breakfast. It gave us time to talk to other family members, and the food was... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! We are very sorry for your family loss. It was our pleasure to provide you with your stay & help make your trip a bit easier for you. We hope to serve you in the future. Have a great day! Thank you, Jennifer More 

Louisville, Colorado
Contributor
12 reviews 12 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here on our way back to Illinois. Checked in at midnight, staff was great, room was large and clean and the beds were very comfortable.nice area, shopping and food close by. Pool and hot tub.ooked nice.

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your review of your stay here. Your feedback is greatly appreciated! I am glad you enjoyed your trip! We will look forward to having you back soon. Have a great week! Thank you, Jennifer More 

Contributor
13 reviews 13 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Very friendly and accommodating staff! Bright & inviting lobby. Clean, quiet room with comfortable bed. Eat at the Garden Grille and Bar! It's small but the food is outstanding. Get the chicken pesto flatbread. Delicious and made with fresh ingredients!

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you so much for your awesome review of your stay here. We are so glad you had a great experience & hope your trip was a success too. We hope to be your choice on your next trip to the area too. Have a great week & safe travels! Thank you, Jennifer More 

Kansas City, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed March 18, 2015

We stay frequently at Hilton properties, specifically Hilton Garden Inn. Our experience at this locations was not great. Room was okay, disappointed they don't offer a queen suite. We like the suites since the kids usually go to bed before we do. Shower had little water pressure when you turned on the hot water, so bad I couldn't shower. Pool... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for sharing your experience with us. We are truly sorry we did not provide you with the stay you deserved. We hope that we have addressed your concerns & resolved this past stay to your satisfaction! We are happy to assist with any future reservations with Hilton. Have a great weekend! Thank you, Jennifer More 

Iowa
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 14, 2015

Stayed at this hotel w/ 2 children. This hotel has a nice pool and hot tub for the kids to swim. It was a warm day so opened door to patio outside pool and enjoyed sitting outside. Great open grass areas outside, kids would have loved to kick a soccer ball around or blow bubbles if we had brought along.... More 

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you so much for reviewing your stay with us. We are glad you enjoyed your time here & hope that your team had a great time at the state tournament! It was our pleasure to serve you & your recommendation of our services to others is priceless! We hope you enjoy a great day & look forward to... More 

waialua, United States
1 review
5 of 5 stars Reviewed March 10, 2015

While attending a conference I made mistake with reservations and hotel released my room. Upon arrival I was faced with no room and no other rooms in near proximity. The hotel manager provided me with excellent servie and found me a room.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! We are so glad you enjoyed your stay here & hope your trip to the area was a success for you as well. We will always do our best to provide each guest with a great stay every time. We will look forward to having you back! Safe travels to you! Thank you, Jennifer More 

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