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All 11 Urbandale hotels

Hilton Garden Inn Des Moines/Urbandale

3.0 of 5 Hotel   |   8600 Northpark Drive, Urbandale, IA 50322
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87%
Ranked #1 of 11 Hotels in Urbandale
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
mkat723 Richmond, Texas
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194 reviews from our community

Traveler rating
    110
    60
    17
    5
    2
See reviews for
45
36
10
84
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • German first
  • Any
English first
Richmond, Texas
Contributor
15 reviews 15 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

We wanted to visit the State Capitol and the State Fair, so we routed our trip from Texas to Michigan through Des Moines. Because we planned to stay three nights we wanted someplace that was comfortable. We were not disappointed. The rooms were clean, beds were great and we loved the cookies and cold drinks in the lobby each afternoon.... More

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New Ulm, Minnesota
Top Contributor
95 reviews 95 reviews
17 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The hotel was nice, expected for a HGI. Upon our late night arrival the front desk representative had everything prepared and it took minutes to complete the check in. The breakfast was good, reasonably priced at 8.99 for all you can eat. I was ecstatic to see their gluten free pancakes on the morning we were there. The make to... More

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JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you so much for your review! Your feedback is greatly appreciated & priceless for others to read! We are so glad you enjoyed your stay here & hope to serve you again soon. I will pass all of your kind sentiments along to my staff. If I may ever be of any assistance to you on a future... More

Marcus, Iowa
1 review
1 of 5 stars Reviewed 6 days ago NEW

My family ( my husband & 3 kids ages 3,5,6) stayed here, when we first got into the room we where not impressed, there was dried pee behind the toilet, then we sat on the beds and had a feeling we would not sleep well that night, but wanted to give it a chance, none of us slept well even... More

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JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! I am so sorry for this experience. This is not acceptable on our behalf & I would like to make things right for you. Please contact me at the hotel so that I may do this for you. We value our guests & want every stay to be a great one. I will look forward to hearing from you.... More

Mankato, United States
1 review
4 of 5 stars Reviewed 1 week ago

The Hilton Garden Inn was a nice place. I taught a workshop in their conference facilities and it was nice to stay in the same location as the workshop. The room was nice and the facilities were fine.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your recent business! We truly appreciate your stay & am glad to hear you had a great time here. I hope your conference was a success for you as well. We will look forward to having you back soon. Please feel free to contact me if I can help you in the future! Have a great... More

los angeles, ca
Contributor
17 reviews 17 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 1 week ago

I enjoy the Hilton brand and arriving at this hotel I thought it would be another great stay. The lobby area was nice and the hotel appears to do a lot of local meetings in their conference room. The lobby area was great. My room had a slight dingy carpet. The worst was my toilet didn't flush well and got... More

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JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your review of your stay with us. I am glad you enjoyed your time in the area. I apologize for the less than stay you experienced. If I may do anything for you in regards to this stay, please feel free to contact me. I want you to feel confident in our hotel & services so... More

Bothell, Washington
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is a great place to spend the night. Stayed here crossing the country in both directions and always had a pleasant evening. Staff is very helpful and accomodating. Easy a cess off the freeway.

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your review! So glad we could be a resting point for you in your travels! We will look forward to being your stop again on future trips. Have a great day! Thank you, Jennifer More

Bellevue
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

We were in town from Omaha and stayed 2 nights (Friday/Saturday). The room was clean, the front desk service was very friendly and helpful. We had the hotel breakfast both days. It costs $10.00 per adult but kids ate free and the food was good! Made to order eggs, pancakes or waffles along with a variety of other items. The... More

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your review! We are so glad you & your family enjoyed a great time away. Your feedback is greatly appreciated & priceless for others to read! We hope to have you back soon as our guests. If I may be of any assistance to you on a future stay here, please feel free to contact me.... More

Lawrence, Kansas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Great Ending to a so-so day. The hotel was nice, clean, and staff was very helpful. After returning to the room from dinner I found a plate of cookies and Starbucks coffee, definetly the highlight of my day.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your review! We are so glad you had a great stay here & hope your trip was a success too! We always enjoy being a "bright" spot in our guests' day! We will look forward to serving you again soon. Have a great day! Thank you, Jennifer More

Janesville, Iowa, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Enjoyed everything about this Hotel. Excellent check-in staff. Very quick and efficient. Everyone I came in contact with took time to speak. I even learned things about the pool temperature. Very friendly staff.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your review. So glad you had a great stay with us. We appreciate your business & will look forward to serving you again. Safe travels! Thank you, Jennifer More

Kansas City, Kansas
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We drove to Minneapolis and stopped here for a night. It was clean, quiet, and we were pleasantly surprised to have the restaurants and Starbucks across the street. We left our bikes on the back of our car and had no problems. The breakfast they provide was nice in the morning! Would for sure stay again!

Was this review helpful? Yes 1
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for taking time to review your hotel stay with us. Your feedback & business are greatly appreciated! Your recommendation of our hotel & services to others is priceless! We will hope to serve you again soon. Enjoy your day! Thank you, Jennifer More

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Additional Information about Hilton Garden Inn Des Moines/Urbandale

Address: 8600 Northpark Drive, Urbandale, IA 50322
Phone Number:
Location: United States > Iowa > Urbandale
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Des Moines/Urbandale 3*
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Also Known As:
Hilton Garden Inn Des Moines/Urbandale Hotel Urbandale
Hilton Garden Inn Urbandale
Hilton Urbandale

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