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Hilton Garden Inn Des Moines/Urbandale

3.0 of 5 8600 Northpark Drive, Urbandale, IA 50322
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Certificate of Excellence 2014
Hilton Garden Inn Des Moines/Urbandale
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Hilton Garden Inn Des Moines/Urbandale
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230 reviews from our community

Traveler rating
    130
    68
    24
    6
    2
See reviews for
53
41
11
97
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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  • German first
  • Any
English first
  • All months
    (230)
  • Mar-May only
    (44)
  • Jun-Aug only
    (67)
  • Sep-Nov only
    (60)
  • Dec-Feb only
    (59)
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Omaha, Nebraska
Contributor
19 reviews 19 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had originally planned on three nights for a debate tournament. Had to cancel the last night due to an impending snow storm. This was done with ease. The general manager Jennifer even made a point to call and email me to help me get back the HHonors points that I was using to pay for the last night. The... More 

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! So glad you enjoyed your time here. It was my pleasure to be of assistance to you! Your valuable feedback for others is priceless for us & we will look forward to being able to serve you in the future. Have a great weekend! Thank you, Jennifer More 

Cedar Rapids, Iowa, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The hotel and my room was quite clean. In spite of what seems to be a nearly full house the room was quiet. The thing I did not expect but which was quite welcome was the fact that all of the bedding that come in contact with my body was laundered. There are not worries as to the length of... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for taking time to review your stay with us. We truly value our guests & their feedback. We are so glad you enjoyed your time here & appreciate your loyalty to Hilton! We will look forward to having you back as our guest again soon. Safe travels to you! Thank you, Jennifer More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed 3 weeks ago

Son lives in area. Seven of us stayed here in 3 rooms for weekend to celebrate his birthday. Staff was very good; room was quiet and complete with microwave, fridge, Keurig. Value was very good compared to other hotels I priced in the DSM area. Had great time enjoying pool, hot tub and sauna with family including little ones. Breakfast... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your review! I am glad that you & your family were able to enjoy a great time together. It is always our pleasure to be able to be a part of such special times for people! We hope to be your choice of stay in the future. Have a wonderful week! Thank you, Jennifer More 

Milwaukee, Wisconsin
1 review
4 of 5 stars Reviewed 4 weeks ago

I've stayed here many times for business in the Des Moines area. Great hotel, staff is always helpful and courteous. Keurig machine, microwave and fridge in rooms is very convenient. Breakfast bar is excellent, for a great price. Only complaint, is they do not offer the Golf Channel in their tv package. Huge deal for me, and I'll have to... More 

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your kind review of your stay with us. It is always a pleasure to hear from our guests. I am glad you enjoyed your time here & I will look into getting the golf channel added to our line up if available with our provider. Please feel free to contact me if I may be of... More 

Olive Branch, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

Caution, even if you are a reward member, you may be charged double the daily room rate as the person checking in next to you. All other service were good and the breakfast (not complementary) was very good.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your review! I appreciate the opportunity to address your concerns for you & correct them to your satisfaction! As our guest, you are our number one reason to be our best & do our best at all times. We hope to see you again soon. Enjoy your day! Thank you! Jennifer More 

2 reviews
5 of 5 stars Reviewed 4 weeks ago

The hotel is centrally located and has an excellent staff. The rooms are clean and have comfortable beds and furniture. The check in/check out process is efficient. The grounds are neatly maintained and the lobby is clean and organized.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your review! It is always a pleasure to hear from our guests! I am glad you had a great stay with us & hope your trip was a success for you as well! We look forward to being your hotel choice on your next trip here. Have a great day! Thank you, Jennifer More 

Napoleon, Ohio
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

I have stayed at this hotel probably 20 times over the years and it is still my first pick when coming to the Des Moines area. The hotel is always clean, comfortable, and has a great staff. The room is comfortable and has a microwave, refrigerator, and Keurig coffee maker in them. The hotel has complementary coffee and cookies in... More 

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for taking your time to complete the on line survey in regards to your hotel stay with us. I truly appreciate your feedback & loyalty! Your recommendation of our hotel to others is priceless & we cannot say THANK YOU enough! We will look forward to serving you again soon. Have a great day! Thank you, Jennifer More 

Herndon, Virginia
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed January 28, 2015

Excellent staff, great food, terrific exercise room--I always stay here! AND the most comfortable beds ever. Breakfast is not included in the room price, but it reasonable and delicious with omelets made to order. A+++++++++++++

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your review of your stay with us. We truly appreciate your feedback & recommendation for others to be our guest as well. We hope your trip was a success & we will look forward to serving you again soon. Enjoy your weekend! Thank you, Jennifer More 

Omaha, United States
1 review
3 of 5 stars Reviewed January 28, 2015

Additional charges to one of 6 rooms was an unwelcome surprise and I will not stay at this hotel again because of it. As if paying 109 per room, and having 6 total isn't enough the 25 dollar charge for a room that was left in the same condition as the other 5 will keep me from going back.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for reviewing your stay here. I hope that we have been able to resolve your issue to your satisfaction. If not, please feel free to contact me. We value every guest & their experience with us. Have a great weekend! Thank you, Jennifer More 

Clear Lake
2 reviews
5 of 5 stars Reviewed January 20, 2015

I have been thoroughly impressed by this hotel and a variety of their staff members. The people they have working at the front desk have been awesome. They seem to take care of every detail and apply some logic and common sense that seems to be lacking for many other hotel front desks.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you so much for taking your time to review your stay with us. We are so glad you had a great stay here. Your kind words & positive feedback are priceless for us & we truly value your voice! We look forward to serving you again soon. Have a wonderful day! Thank you, Jennifer More 

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Additional Information about Hilton Garden Inn Des Moines/Urbandale

Address: 8600 Northpark Drive, Urbandale, IA 50322
Phone Number:
Location: United States > Iowa > Urbandale
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Des Moines/Urbandale 3*
Number of rooms: 148
Reservation Options:
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Also Known As:
Hilton Garden Inn Des Moines/Urbandale Hotel Urbandale
Hilton Garden Inn Urbandale
Hilton Urbandale

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