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Hilton Garden Inn Des Moines/Urbandale

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8600 Northpark Drive, Urbandale, IA 50322
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Hilton Garden Inn Des Moines/Urbandale
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Hilton Garden Inn Des Moines/Urbandale
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237 reviews from our community

Traveler rating
    135
    69
    25
    6
    2
See reviews for
57
42
11
99
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (237)
  • Mar-May only
    (51)
  • Jun-Aug only
    (67)
  • Sep-Nov only
    (60)
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Grand Junction, Colorado
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

We stayed here for four days to attend a family funeral. The rooms are very clean. Beds are a bit soft for our taste. There is a Texas Roadhouse steakhouse next door. Get there early, as it is very popular. We really enjoyed the $9 breakfast. It gave us time to talk to other family members, and the food was... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! We are very sorry for your family loss. It was our pleasure to provide you with your stay & help make your trip a bit easier for you. We hope to serve you in the future. Have a great day! Thank you, Jennifer More 

Louisville, Colorado
Contributor
11 reviews 11 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Stayed here on our way back to Illinois. Checked in at midnight, staff was great, room was large and clean and the beds were very comfortable.nice area, shopping and food close by. Pool and hot tub.ooked nice.

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your review of your stay here. Your feedback is greatly appreciated! I am glad you enjoyed your trip! We will look forward to having you back soon. Have a great week! Thank you, Jennifer More 

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Very friendly and accommodating staff! Bright & inviting lobby. Clean, quiet room with comfortable bed. Eat at the Garden Grille and Bar! It's small but the food is outstanding. Get the chicken pesto flatbread. Delicious and made with fresh ingredients!

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you so much for your awesome review of your stay here. We are so glad you had a great experience & hope your trip was a success too. We hope to be your choice on your next trip to the area too. Have a great week & safe travels! Thank you, Jennifer More 

Kansas City, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

We stay frequently at Hilton properties, specifically Hilton Garden Inn. Our experience at this locations was not great. Room was okay, disappointed they don't offer a queen suite. We like the suites since the kids usually go to bed before we do. Shower had little water pressure when you turned on the hot water, so bad I couldn't shower. Pool... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for sharing your experience with us. We are truly sorry we did not provide you with the stay you deserved. We hope that we have addressed your concerns & resolved this past stay to your satisfaction! We are happy to assist with any future reservations with Hilton. Have a great weekend! Thank you, Jennifer More 

Iowa
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed at this hotel w/ 2 children. This hotel has a nice pool and hot tub for the kids to swim. It was a warm day so opened door to patio outside pool and enjoyed sitting outside. Great open grass areas outside, kids would have loved to kick a soccer ball around or blow bubbles if we had brought along.... More 

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you so much for reviewing your stay with us. We are glad you enjoyed your time here & hope that your team had a great time at the state tournament! It was our pleasure to serve you & your recommendation of our services to others is priceless! We hope you enjoy a great day & look forward to... More 

waialua, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

While attending a conference I made mistake with reservations and hotel released my room. Upon arrival I was faced with no room and no other rooms in near proximity. The hotel manager provided me with excellent servie and found me a room.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! We are so glad you enjoyed your stay here & hope your trip to the area was a success for you as well. We will always do our best to provide each guest with a great stay every time. We will look forward to having you back! Safe travels to you! Thank you, Jennifer More 

Peachtree City, Georgia
Senior Contributor
49 reviews 49 reviews
21 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed one night and held a meeting the following day at this property. The only thing that I can say is that I was completely impressed. As a Diamond Level Member with Hilton, I must say that this property carries the Hilton Banner proudly. Every front desk person that I spoke with were always professional and friendly. The same... More 

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for taking your time to review your hotel stay with us. It is always a pleasure to hear from our guests. I am glad you enjoyed your stay & meeting here. We truly value your sentiments & loyalty to Hilton. It is because of guests like you, we are a success! We will look forward to serving... More 

Omaha, Nebraska
Contributor
19 reviews 19 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 13, 2015

We had originally planned on three nights for a debate tournament. Had to cancel the last night due to an impending snow storm. This was done with ease. The general manager Jennifer even made a point to call and email me to help me get back the HHonors points that I was using to pay for the last night. The... More 

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! So glad you enjoyed your time here. It was my pleasure to be of assistance to you! Your valuable feedback for others is priceless for us & we will look forward to being able to serve you in the future. Have a great weekend! Thank you, Jennifer More 

Cedar Rapids, Iowa, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 10, 2015

The hotel and my room was quite clean. In spite of what seems to be a nearly full house the room was quiet. The thing I did not expect but which was quite welcome was the fact that all of the bedding that come in contact with my body was laundered. There are not worries as to the length of... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for taking time to review your stay with us. We truly value our guests & their feedback. We are so glad you enjoyed your time here & appreciate your loyalty to Hilton! We will look forward to having you back as our guest again soon. Safe travels to you! Thank you, Jennifer More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed February 10, 2015

Son lives in area. Seven of us stayed here in 3 rooms for weekend to celebrate his birthday. Staff was very good; room was quiet and complete with microwave, fridge, Keurig. Value was very good compared to other hotels I priced in the DSM area. Had great time enjoying pool, hot tub and sauna with family including little ones. Breakfast... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your review! I am glad that you & your family were able to enjoy a great time together. It is always our pleasure to be able to be a part of such special times for people! We hope to be your choice of stay in the future. Have a wonderful week! Thank you, Jennifer More 

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