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Hilton Garden Inn Des Moines/Urbandale

3.0 of 5 8600 Northpark Drive, Urbandale, IA 50322
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Certificate of Excellence 2014
Hilton Garden Inn Des Moines/Urbandale
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Hilton Garden Inn Des Moines/Urbandale
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214 reviews from our community

Traveler rating
    121
    64
    22
    5
    2
See reviews for
50
41
11
90
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (214)
  • Mar-May only
    (44)
  • Jun-Aug only
    (67)
  • Sep-Nov only
    (60)
  • Dec-Feb only
    (43)
All months
Cedar rapids
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We enjoyed the pool. There were plenty of SOFT towels to dry off with so no need to bring room towels or try to find someone to give you more. The rooms were clean. This includes the bathroom that had 3! SOFT bath towels, hand towels, and wash clothes. They didn't smell like sanitizer or bleach! BE SURE to make... More 

Was this review helpful? Yes 1
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your review! All of your kind feedback is greatly appreciated & will be shared. We are glad you enjoyed your time here & hope your trip was a success for you as well. It was our pleasure to serve you & will look forward to having you back again one day! Have a great holiday season!... More 

Rochester, MN, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The hotel location, the well maintained interior & exterior of the building, and the room all exceeded my expectations. The staff made check in and check out smooth and efficient. The room was clean with updated decor and furnishings. The lobby was clean and welcoming. Hallways and stairwells were clean. The front desk area was always staffed with helpful employees.... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your review of your hotel stay with us. I truly appreciate your feedback. I am glad you enjoyed your time here & apologize for the card key issue you experienced. It was a pleasure to hear we assisted you to your satisfaction. We will review our system to ensure you won't experience this on a future... More 

wi
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This hotel will not disappoint you. Very nice, clean like brand new. Being a HH member check in and check out was fast and simple. Was unable to use the pool but it looked great. Breakfast was 8 bucks but worth it!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for taking your time to review your hotel stay with us. I truly appreciate your kind words! Your recommendation of our services is priceless! We will look forward to serving you again soon. Enjoy the holiday season! Thank you, Jennifer More 

Baldock, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

Great hotel that is quiet and has clean and comfortable rooms. It is well located for shops, restaurants and the interstate. The staff were very friendly and helpful. Our request for a quiet corner room was granted. I spoke to the manager one morning and said I thought it was good that she responded to all reviews, good or bad.... More 

Was this review helpful? Yes 1
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your kind review. We are so glad you enjoyed your stay with us. Everyone enjoyed having you here. It was a pleasure to meet you in person! We will look forward to your next visit. Enjoy the holiday season! Thank you, Jennifer More 

bernard, IA
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The staff was very nice. Hotel was very clean. I would stay again. The lobby was very clean and inviting. Our bed was very comfortable and I like the outlet on the lamp for my sleep machine. Coffee was a nice extra in the room.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for taking the time to review your stay with us. I am happy to hear you had a great stay here. I hope your trip to the area was a success too. We will look forward to serving you again soon. Have a great day! Thank you! Jennifer More 

Lee's Summit, Missouri
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is conveniently located near shopping and food. Great location of you are going to see a college football game! Friendly staff and noon check out! Definitely get breakfast! It's worth the money with cooked to order eggs and lots of other choices!

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your kind review. We are glad you enjoyed your time with us & hope your trip to the area was a success too. We will look forward to serving you in the future. Enjoy a wonderful Thanksgiving week! Thank you, Jennifer More 

United States
1 review
5 of 5 stars Reviewed November 17, 2014

I stayed at this hotel for 2 nights. I was very pleased with how pleasant and helpful the staff was. The breakfast was delicious each morning. I had soup for dinner and it was very good. I would definitely stay here again and recommend this hotel.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello, Thank you for taking your time to review your hotel stay with us. I am glad you enjoyed your time here & hope your trip to the area was a success for you as well. We will look forward to serving you again soon. Have a great day! Thank you, Jennifer More 

Ashland, KY
Senior Contributor
48 reviews 48 reviews
21 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed November 11, 2014

Hotel is very attractive and has a nice entrance area. It is close to dining options and highways. The room was clean and comfortable. However, the Keurig coffee maker in the room didn't work, the fridge was noisy, and neither breakfast nor internet was provided. The rates were fairly high for the area. There are a lot of hotels in... More 

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your review. I hope you enjoyed your trip to the area. I apologize for the issue you encountered with your fridge noise & Keurig not working. Please know these are not representative of our goal that every guest has a great stay every time. I understand your comment in regards to Hilton Garden Inn hotels not... More 

Iowa, United States
1 review
3 of 5 stars Reviewed October 29, 2014

When staying at this hotel for the second time in the last couple months the staff was very friendly and welcoming. The issues came when we tried to shower. The tub in our room would not drain, resulting in the shower having to be turned off halfway through to let the tub drain. When brought up to the staff they... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello, Thank you for your review. I am glad we were able to resolve the issue from your past stay for you to your satisfaction yesterday! My apologies it wasn't done right the first time. We will look forward to serving you again. Enjoy your day! Thank you, Jennifer More 

Omaha
Contributor
20 reviews 20 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed October 21, 2014

I have stayed at this hotel several times before without incident. However, my most recent stay had some flying beetles that were in my room (5 Plus) that wanted to attach to my ceiling. I asked the front desk if I could change rooms and they honored my request although I could not get a complimentary upgrade for my trouble.... More 

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your review. I am so sorry for the issue you experienced. I am glad my staff was able to correct it for you. You are a very loyal Hilton guest & we greatly appreciate that. Please let me know when you will be here again & I will personally make sure you enjoy an upgrade! I... More 

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Additional Information about Hilton Garden Inn Des Moines/Urbandale

Address: 8600 Northpark Drive, Urbandale, IA 50322
Phone Number:
Location: United States > Iowa > Urbandale
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Des Moines/Urbandale 3*
Number of rooms: 148
Reservation Options:
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Also Known As:
Hilton Garden Inn Des Moines/Urbandale Hotel Urbandale
Hilton Garden Inn Urbandale
Hilton Urbandale

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