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Hilton Garden Inn Des Moines/Urbandale

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8600 Northpark Drive, Urbandale, IA 50322
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Hilton Garden Inn Des Moines/Urbandale
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Hilton Garden Inn Des Moines/Urbandale
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253 reviews from our community

Traveler rating
    144
    71
    28
    6
    4
See reviews for
62
43
12
106
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (253)
  • Mar-May only
    (67)
  • Jun-Aug only
    (67)
  • Sep-Nov only
    (60)
  • Dec-Feb only
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Greenfield, Illinois
Contributor
14 reviews 14 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Spent 2-nights, and no complaints on room or property. We had a late dinner in dining room for a sandwich and it was wonderful with homemade chips and the server kept our beverage glass filled. The hotel was busy for the first night but we kept the fan in our room running for air circulation but overall no outside noise... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your review! We are so glad you had a great stay with us! We hope your trip was just as great! We hope to be your choice of service on your next visit here. Have a wonderful Memorial Day weekend! Safe travels to you! Thank you, Jennifer More 

Lenexa, United States
1 review
4 of 5 stars Reviewed 1 week ago

Everyone was great! The room itself was comfortable except for the bedding. The sheets felt very stiff and I could not sleep on them. The pillows were also very noisy! The food was good and breakfast was prepared to order with no problem. I requested spinach for my omelet and the chef made it happen! Nice!!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your review! I appreciate your feedback & look forward to hearing from you in regards to the items you brought to our attention! Our goal is that every guest has a great stay every time & we want to make that right for you! Have a great day! Thank you, Jennifer More 

Springfield, Illinois
Senior Contributor
41 reviews 41 reviews
6 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a great location on the west side of the Des Moines metro area. Convenient to the interstate highways allowing quick access to west side attractions and shopping. Rooms were large, clean and quiet. If you want to go downtown too, it's a short trip.

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello, Thank you for your taking your time to review your stay with us! I truly appreciate your feedback & recommendation of our property to others! How awesome of you! We are glad you had a great stay & I hope your trip was just as great! We look forward to having you back! Thank you! Jennifer More 

Green Valley, Arizona
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

hotel was very nice and room comfortable - personel were friendly and helpful. restaurant had good selections for breakfast and dfinners. recommend this hotel to everyone. location of hotel was right on the highway and close to freeways, restaurants and shopping hotel caters weddings and banquets easily and the Mothers DFay brunch was superb.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your review of your stay with us! I am glad you enjoyed your time here. We truly appreciate your business & feedback for others! We hope to serve you again in the future. Have a great day & see you soon! Thank you! Jennifer More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed 2 weeks ago via mobile

Says pet friendly but they are not!!!!! How can you list a hotel pet friendly and then they don't take your dog Not very happy for a lady traveling by herself with her dogs moving to a new city and needed a place to rest for the night

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your review. I am very sorry for the miscommunication about pets. Would you mind sharing with me where you read that our hotel is pet friendly so that I can get that corrected? For future travels, please know that as a brand all Hilton Garden Inn hotels do not accept pets. I hope that your move... More 

Evansdale, Ia
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My sister and I stayed at the Hilton in early May. We didn't really spend to much time in the hotel, but we slept amazingly! Very clean rooms and the beds were so comfy! Love the Hilton Garden Inn hotels! Thanks for another great stay!!

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your review! We are glad you both enjoyed your time here! I hope your trip to the area was a success for you! We appreciate your business & will look forward to serving you again soon. Have a great day! Thank you, Jennifer More 

1 review
5 of 5 stars Reviewed 2 weeks ago

all staff members were very helpful, from the kitchen, restaurant, front desk. Breakfast, lunch and diner were all good. Breakfast and Lunch were the best. Being new to area, the front desk was very helpful in giving directions and recommendations on what to visit.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your awesome review of your stay here & recommendation of our property to others! Your feedback is so valuable to our future guests. I am glad you had a great stay with us. We will look forward to serving you again soon. Please feel free to contact me if I may assist you on a future... More 

1 review
1 of 5 stars Reviewed 2 weeks ago

Terrible Hotel Design. VERY loud noise from venting units located over lobby/restaurant make sleeping nearly impossible. Rooms located on the NORTH side of Hotel are affected. I will never stay at this Hotel again!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for this feedback. We appreciate your review & look forward to correcting this past stay for you to your satisfaction. I have reached out to you & will look forward to hearing from you. Enjoy a great day! Thank you, Jennifer More 

Overland Park, Kansas
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed at the Towne Place Suites near this Hilton Garden Inn and it was awful. This time we tried the Hilton Garden. It was much better. However, I must say that I do have the same complaints about this hotel as I do about most hotels: very poor lighting in the room (and no reading lights on the bed);... More 

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for taking time to review your stay with us. I am glad you enjoyed your time here. I apologize that we did not provide you with a great stay though. I understand your feedback; if there is anything I may do for you in regards to this past stay, I would be happy to. We want you... More 

Lawrence, Kansas
1 review
5 of 5 stars Reviewed 3 weeks ago

This hotel is always on top of their game. I have yet to meet, run into an employee who isn't friendly, informative, and willing to assist. The sit down restaurant is better than the standard buffet. The front desk associates are very welcoming, I look forward to checking in just to visit with them on my visits to the hotel.... More 

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your awesome review of your hotel stay with us. We truly value your feedback & recommendation to others! I will be sure to pass your kind words along to all of my staff. It is always great to hear! We will look forward to serving you again soon. If I may ever be of any assistance... More 

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