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All 11 Urbandale hotels

Hilton Garden Inn Des Moines/Urbandale

3.0 of 5 Hotel   |   8600 Northpark Drive, Urbandale, IA 50322
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87%
Ranked #1 of 11 hotels in Urbandale
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Daniel T Hastings, United States
  • Overview
  • Reviews (182)
  • Photos (7)
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  • Room tips (19)
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182 people have reviewed this hotel

Traveler rating
    105
    55
    16
    5
    1
See reviews for
42
32
10
81
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • German first
  • Any
English first
Hastings, United States
1 review
5 of 5 stars Reviewed yesterday NEW

The staff and accommodations are great. This is a great value and great location wheter you are looking for a place to stay for business or personal reasons. The property is located in a nice area and close to several places to eat. There is also a movie theatre within walking distance. A grocery store is located just down the... More

Review collected in partnership with Hilton Garden Inn

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Cedar Rapids, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

This hotel is top notch from the service you receive right when you walk in to the cleanliness of the whole hotel. Everything about it was wonderful! This was my second trip to this property and I will be going back again I am sure!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for taking your time to review your stay with us. I truly appreciate your business & rave review of our services! Your recommendation of our hotel to others is priceless for us. We will look forward to your return! Have a great day & safe travels to you! Thank you, Jennifer More

Glenwood, Iowa
Contributor
15 reviews 15 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We've stayed at several Hilton Garden Inns. We are accustom to the spacious rooms, comfy beds, cleanliness, good food and drinks and wonderful service. Most things were as expected however, the bed was terrible. There was some sort of wool cover under the bottom sheet which made the bed feel very hot. The bottom sheet was too small and kept... More

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello, Thank you for taking your time to review your stay with us. I am very sorry for the disappointing nights of sleep here. Our goal is that every guest has a great stay every time; my apologies we did not provide that for you. Please contact me directly so that I may make this right for you! I will... More

Colorado
Top Contributor
95 reviews 95 reviews
31 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at this hotel in August of 2014 for a week, which gives you a nice chance to get a feel for a place. Pros: The staff. Service is kind, fast, friendly, and exceedingly professional. They handle your request with a smile. Bathrooms were very clean and the towels were nice and soft. Good pressure from the shower and... More

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello, Thank you for your review of your stay here! I truly appreciate your feedback & business! You have provided a lot of great information for others! I am very sorry for the issues you did experience with your guest room; please know these are not representative of our goal that every guest has a great stay every time. If... More

Iowa, United States
1 review
4 of 5 stars Reviewed 1 week ago

Very nice hotel, nice a quiet. Very modern amenities. Have stayed there twice had a strange occurrence with the housekeeping staff the first time but the manager made it right by offering us a free nights stay. Thanks!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for the review. I am glad we made your recent stay with us was a great one! We value our guests & you are a great example of our goal to make things right. We will see you again soon! Safe travels! Thank you, Jennifer More

Northern Illinois
Contributor
15 reviews 15 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed one night at HG outside Des Moines. Located right off I80. Clean, quiet, no frills room. Kids thought the beds were extra comfy. Several nice restaurant's adjacent to the hotel. We did not eat at the hotel as we opted for local establishments. WiFi seemed sluggish in the evening, but nice and quick in the morning. Staff was pleasant... More

Was this review helpful? Yes 2
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your review. We are so glad you had a great stay here! We will look forward to serving you again in the future! Please let us know if there is anything we can do better to serve you! Have a great day! Thank you! Jennifer More

Kansas City
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Love this hotel. Have looked around and find that the offering and rate cannot be beat by another hotel. The Hilton Garden Inn has the best of everything from the breakfast to the staff to the surroundings. From the time we first stepped in, we were treated very cordially. There was a wedding going on during this last stay so... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for such a kind review! You both are such great guests for us to serve! We enjoy seeing you each week! We are glad to have your business & appreciate your recommendation of our services to others: that is priceless! Have a great day! Thank you, Jennifer More

Rochester, Minnesota, United States
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

On the road again, we are once again staying at a hilton property. From the time you walk into the clean, well lit lobby and front desk area to the friendly knowledgeable staff to the clean well maintained rooms, you truly realize you made a great choice in hotels. When you stay in the Des Moines area there is no... More

Was this review helpful? Yes 1
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for taking your time to review your stay here! We are so glad you had a great time & hope your trip to the area was a success too. We will look forward to serving you again. Have a great day! Thank you, Jennifer More

Miami, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The Hilton Garden was absolutely wonderful, the hotel was fresh and clean smelling the breakfast was awesome, the room was fantastic, and it was in a great location. We used the fitness which was great for what we needed, and they also provided disposable headphones, because i forgot mine. The satff was very courteous and friendly, they went out of... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for such a great review of your stay with us. We couldn't be happier to serve you & provide you with a great stay. We will look forward to having you back. Have a great day! Thank you, Jennifer More

Nashville, Tennessee
Top Contributor
89 reviews 89 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We spent 3 days at this hotel for our wedding. The service was wonderful. Everyone at the front desk was personal, as if you had known them forever. The hotel was clean and neat. The rooms were comfortable. There was not a safe in the room, which we found surprising for a Hilton Hotel. The only issue was breakfast. Several... More

Was this review helpful? Yes 1
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Congratulations on your wedding! We are so glad you enjoyed your stay here & hope your trip to Iowa was great. We hope to serve you in the future! I am very sorry about the disappointing breakfast, if you wouldn't mind contacting me, I would be happy to refund any money spent on it. Our goal that every guest... More

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Additional Information about Hilton Garden Inn Des Moines/Urbandale

Address: 8600 Northpark Drive, Urbandale, IA 50322
Phone Number:
Location: United States > Iowa > Urbandale
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Des Moines/Urbandale 3*
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Also Known As:
Hilton Garden Inn Des Moines/Urbandale Hotel Urbandale
Hilton Garden Inn Urbandale
Hilton Urbandale

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Number of rooms
148

Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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