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All 11 Urbandale hotels

Hilton Garden Inn Des Moines/Urbandale

3.0 of 5 Hotel   |   8600 Northpark Drive, Urbandale, IA 50322
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88%
Ranked #1 of 11 hotels in Urbandale
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
Dave L Lawrence, Kansas
  • Overview
  • Reviews (187)
  • Photos (7)
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  • Room tips (19)
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187 people have reviewed this hotel

Traveler rating
    108
    57
    16
    5
    1
See reviews for
43
34
10
82
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • German first
  • Any
English first
Lawrence, Kansas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Great Ending to a so-so day. The hotel was nice, clean, and staff was very helpful. After returning to the room from dinner I found a plate of cookies and Starbucks coffee, definetly the highlight of my day.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Janesville, Iowa, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Enjoyed everything about this Hotel. Excellent check-in staff. Very quick and efficient. Everyone I came in contact with took time to speak. I even learned things about the pool temperature. Very friendly staff.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your review. So glad you had a great stay with us. We appreciate your business & will look forward to serving you again. Safe travels! Thank you, Jennifer More

Kansas City, Kansas
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We drove to Minneapolis and stopped here for a night. It was clean, quiet, and we were pleasantly surprised to have the restaurants and Starbucks across the street. We left our bikes on the back of our car and had no problems. The breakfast they provide was nice in the morning! Would for sure stay again!

Was this review helpful? Yes 1
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for taking time to review your hotel stay with us. Your feedback & business are greatly appreciated! Your recommendation of our hotel & services to others is priceless! We will hope to serve you again soon. Enjoy your day! Thank you, Jennifer More

frisco, tx
Top Contributor
106 reviews 106 reviews
35 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 1 week ago

My sister and I stayed here one night while visiting family in the area. The hotel sits right off the highway, next to a Texas Roadhouse, and across the street from a Starbucks. There are several other restaurants nearby, as well as a movie theater. We checked in late and left right after breakfast so we didn't get to fully... More

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for reviewing your hotel stay with us. I truly appreciate your business! I am very sorry for the beds & coffee. If there is anything I can do in regards to them for you, please let me know! We hope to have the opportunity to serve you in the future. Have a great day! Thank you, Jennifer More

Minneapolis Mn
Top Contributor
209 reviews 209 reviews
38 hotel reviews
125 helpful votes 125 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I needed a hotel in Des Moines to break up our trip, and we took pot luck and chose this hotel because it was convenient to the Interstate. We were very pleasantly surprised and glad we chose it. First, it is very solidly built, so there was no noise from the nearby freeway, the corridor, or the... More

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for such a kind review! It was our pleasure to serve you! Will look forward to your return. Have a great day! Thank you! Jennifer More

Hastings, United States
1 review
5 of 5 stars Reviewed 1 week ago

The staff and accommodations are great. This is a great value and great location wheter you are looking for a place to stay for business or personal reasons. The property is located in a nice area and close to several places to eat. There is also a movie theatre within walking distance. A grocery store is located just down the... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for taking time to review your stay with us. I am glad you enjoyed your time here & hope your trip to the area was a success for you as well! We will look forward to having you back soon. Safe travels & have a great day! Thank you, Jennifer More

Cedar Rapids, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel is top notch from the service you receive right when you walk in to the cleanliness of the whole hotel. Everything about it was wonderful! This was my second trip to this property and I will be going back again I am sure!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for taking your time to review your stay with us. I truly appreciate your business & rave review of our services! Your recommendation of our hotel to others is priceless for us. We will look forward to your return! Have a great day & safe travels to you! Thank you, Jennifer More

Glenwood, Iowa
Contributor
15 reviews 15 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We've stayed at several Hilton Garden Inns. We are accustom to the spacious rooms, comfy beds, cleanliness, good food and drinks and wonderful service. Most things were as expected however, the bed was terrible. There was some sort of wool cover under the bottom sheet which made the bed feel very hot. The bottom sheet was too small and kept... More

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello, Thank you for taking your time to review your stay with us. I am very sorry for the disappointing nights of sleep here. Our goal is that every guest has a great stay every time; my apologies we did not provide that for you. Please contact me directly so that I may make this right for you! I will... More

Colorado
Top Contributor
95 reviews 95 reviews
31 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel in August of 2014 for a week, which gives you a nice chance to get a feel for a place. Pros: The staff. Service is kind, fast, friendly, and exceedingly professional. They handle your request with a smile. Bathrooms were very clean and the towels were nice and soft. Good pressure from the shower and... More

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello, Thank you for your review of your stay here! I truly appreciate your feedback & business! You have provided a lot of great information for others! I am very sorry for the issues you did experience with your guest room; please know these are not representative of our goal that every guest has a great stay every time. If... More

Iowa, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Very nice hotel, nice a quiet. Very modern amenities. Have stayed there twice had a strange occurrence with the housekeeping staff the first time but the manager made it right by offering us a free nights stay. Thanks!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for the review. I am glad we made your recent stay with us was a great one! We value our guests & you are a great example of our goal to make things right. We will see you again soon! Safe travels! Thank you, Jennifer More

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Additional Information about Hilton Garden Inn Des Moines/Urbandale

Address: 8600 Northpark Drive, Urbandale, IA 50322
Phone Number:
Location: United States > Iowa > Urbandale
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Des Moines/Urbandale 3*
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Also Known As:
Hilton Garden Inn Des Moines/Urbandale Hotel Urbandale
Hilton Garden Inn Urbandale
Hilton Urbandale

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Number of rooms
148

Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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