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All 11 Urbandale hotels

Hilton Garden Inn Des Moines/Urbandale

3.0 of 5 Hotel   |   8600 Northpark Drive, Urbandale, IA 50322
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Ranked #1 of 11 Hotels in Urbandale
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
DAWN G Lee's Summit, Missouri
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209 reviews from our community

Traveler rating
    117
    64
    21
    5
    2
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48
39
11
90
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lee's Summit, Missouri
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This hotel is conveniently located near shopping and food. Great location of you are going to see a college football game! Friendly staff and noon check out! Definitely get breakfast! It's worth the money with cooked to order eggs and lots of other choices!

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your kind review. We are glad you enjoyed your time with us & hope your trip to the area was a success too. We will look forward to serving you in the future. Enjoy a wonderful Thanksgiving week! Thank you, Jennifer More

United States
1 review
5 of 5 stars Reviewed 1 week ago

I stayed at this hotel for 2 nights. I was very pleased with how pleasant and helpful the staff was. The breakfast was delicious each morning. I had soup for dinner and it was very good. I would definitely stay here again and recommend this hotel.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello, Thank you for taking your time to review your hotel stay with us. I am glad you enjoyed your time here & hope your trip to the area was a success for you as well. We will look forward to serving you again soon. Have a great day! Thank you, Jennifer More

Ashland, KY
Senior Contributor
47 reviews 47 reviews
20 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hotel is very attractive and has a nice entrance area. It is close to dining options and highways. The room was clean and comfortable. However, the Keurig coffee maker in the room didn't work, the fridge was noisy, and neither breakfast nor internet was provided. The rates were fairly high for the area. There are a lot of hotels in... More

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your review. I hope you enjoyed your trip to the area. I apologize for the issue you encountered with your fridge noise & Keurig not working. Please know these are not representative of our goal that every guest has a great stay every time. I understand your comment in regards to Hilton Garden Inn hotels not... More

Iowa, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

When staying at this hotel for the second time in the last couple months the staff was very friendly and welcoming. The issues came when we tried to shower. The tub in our room would not drain, resulting in the shower having to be turned off halfway through to let the tub drain. When brought up to the staff they... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello, Thank you for your review. I am glad we were able to resolve the issue from your past stay for you to your satisfaction yesterday! My apologies it wasn't done right the first time. We will look forward to serving you again. Enjoy your day! Thank you, Jennifer More

Omaha
Contributor
20 reviews 20 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed October 21, 2014

I have stayed at this hotel several times before without incident. However, my most recent stay had some flying beetles that were in my room (5 Plus) that wanted to attach to my ceiling. I asked the front desk if I could change rooms and they honored my request although I could not get a complimentary upgrade for my trouble.... More

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your review. I am so sorry for the issue you experienced. I am glad my staff was able to correct it for you. You are a very loyal Hilton guest & we greatly appreciate that. Please let me know when you will be here again & I will personally make sure you enjoy an upgrade! I... More

Sheldon, United States
1 review
3 of 5 stars Reviewed October 13, 2014

I have contact dermatitis and need fragrance free linen. Staff did not want to meet my needs. I had to insist on the linen to be rinsed in the quest laundry to protect me from their chemicals. I was told they would provide me with one set of sheets and 4 sets of towels. They still spritzed the room when... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for the review. Please feel free to contact me in regards to your stay here. I apologize I did not provide you with your requests. Our goal is every guest has a great stay everytime. I will look forward to hearing from you. Thank you! Jennifer More

Leawood, United States
1 review
4 of 5 stars Reviewed October 11, 2014

Older Garden Inn with sos o accommodations. Not a first class Hilton property. Small TV and smaller old fashioned shower. No water in room. Front desk reception so so and according though. I will look elsewhere for a Hilton property, as this place never has an upgrade.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for this review. We value all of our guests feedback & use it to make ourselves better. I contacted you via your Hilton review. Let me know if I can assist you in the future. Safe travels to you! Have a great day! Thank you, Jennifer More

Hockessin, United States
1 review
4 of 5 stars Reviewed October 10, 2014

My recent stay was great. The hotel is located in a very convenient location off I35. It has clean rooms, free internet access and business center for printing purposes. The staff are very helpful. I would recommend this hotel to anyone who is traveling to Johnston area.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your review! Glad you enjoyed your stay here & hope your trip was great for you. We will look forward to serving you again. Have a great day! Thank you, Jennifer More

Urbandale, United States
1 review
4 of 5 stars Reviewed October 8, 2014

Two room suite was comfortable and clean. Room was advertised with a pull out sofa, which turned out to be a pull out love seat. A bit odd that the room featured a one cup at a time Keurig, which is supposed to be premium and the room was furished with paper cups for coffee or beverages. Otherwise this is... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your feedback! I hope that I was able to assist you in your experience here on your survey you completed for Hilton. If not, please contact me. We want you to feel confident in our services & allow us the opportunity to serve you in the future! Have a great weekend! Thank you, Jennifer More

St Paul, MN, United States
1 review
4 of 5 stars Reviewed October 8, 2014

This hotel has Excellent, clean rooms, and a very friendly and helpful staff. My only problem was that the beds sagged on the side where it was obvious that everyone chose to sleep. Both of the two beds were the same. The front desk clerk was very helpful when I called the day of my reservation to request a quiet... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello, Thank you for your review! I truly appreciate your feedback & business! I hope your trip to the area was a success for you. I am very sorry for the bed issue you experienced with us. Please let me know if there is anything I may do for you in regards to this experience. We want every guest to... More

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Additional Information about Hilton Garden Inn Des Moines/Urbandale

Address: 8600 Northpark Drive, Urbandale, IA 50322
Phone Number:
Location: United States > Iowa > Urbandale
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Des Moines/Urbandale 3*
Number of rooms: 148
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Also Known As:
Hilton Garden Inn Des Moines/Urbandale Hotel Urbandale
Hilton Garden Inn Urbandale
Hilton Urbandale

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