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All 11 Urbandale hotels

Hilton Garden Inn Des Moines/Urbandale

3.0 of 5 Hotel   |   8600 Northpark Drive, Urbandale, IA 50322
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Ranked #1 of 11 Hotels in Urbandale
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 4 days ago
lauren_bergen Omaha
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205 reviews from our community

Traveler rating
    115
    64
    19
    5
    2
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48
38
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Omaha
Contributor
20 reviews 20 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I have stayed at this hotel several times before without incident. However, my most recent stay had some flying beetles that were in my room (5 Plus) that wanted to attach to my ceiling. I asked the front desk if I could change rooms and they honored my request although I could not get a complimentary upgrade for my trouble.... More

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your review. I am so sorry for the issue you experienced. I am glad my staff was able to correct it for you. You are a very loyal Hilton guest & we greatly appreciate that. Please let me know when you will be here again & I will personally make sure you enjoy an upgrade! I... More

Sheldon, United States
1 review
3 of 5 stars Reviewed 1 week ago

I have contact dermatitis and need fragrance free linen. Staff did not want to meet my needs. I had to insist on the linen to be rinsed in the quest laundry to protect me from their chemicals. I was told they would provide me with one set of sheets and 4 sets of towels. They still spritzed the room when... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for the review. Please feel free to contact me in regards to your stay here. I apologize I did not provide you with your requests. Our goal is every guest has a great stay everytime. I will look forward to hearing from you. Thank you! Jennifer More

Leawood, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Older Garden Inn with sos o accommodations. Not a first class Hilton property. Small TV and smaller old fashioned shower. No water in room. Front desk reception so so and according though. I will look elsewhere for a Hilton property, as this place never has an upgrade.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for this review. We value all of our guests feedback & use it to make ourselves better. I contacted you via your Hilton review. Let me know if I can assist you in the future. Safe travels to you! Have a great day! Thank you, Jennifer More

Hockessin, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

My recent stay was great. The hotel is located in a very convenient location off I35. It has clean rooms, free internet access and business center for printing purposes. The staff are very helpful. I would recommend this hotel to anyone who is traveling to Johnston area.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your review! Glad you enjoyed your stay here & hope your trip was great for you. We will look forward to serving you again. Have a great day! Thank you, Jennifer More

Urbandale, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Two room suite was comfortable and clean. Room was advertised with a pull out sofa, which turned out to be a pull out love seat. A bit odd that the room featured a one cup at a time Keurig, which is supposed to be premium and the room was furished with paper cups for coffee or beverages. Otherwise this is... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your feedback! I hope that I was able to assist you in your experience here on your survey you completed for Hilton. If not, please contact me. We want you to feel confident in our services & allow us the opportunity to serve you in the future! Have a great weekend! Thank you, Jennifer More

St Paul, MN, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

This hotel has Excellent, clean rooms, and a very friendly and helpful staff. My only problem was that the beds sagged on the side where it was obvious that everyone chose to sleep. Both of the two beds were the same. The front desk clerk was very helpful when I called the day of my reservation to request a quiet... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello, Thank you for your review! I truly appreciate your feedback & business! I hope your trip to the area was a success for you. I am very sorry for the bed issue you experienced with us. Please let me know if there is anything I may do for you in regards to this experience. We want every guest to... More

Chicago, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Staff was more than accomodating and very helpful. Overally quality of the hotel was clean. Did not experience any sort of problem that would result in it being reported. This is definitely a place I would stay again, over adn over.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for taking your time to review your stay with us! It is always wonderful to hear from our guests! I hope your trip to the area was a success for you. We will look forward to having you back again, and again, =) Have a great day! Thank you! Jennifer More

Raleigh, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

When I arrived I appreciated adequate parking, check in staff were very prompt and courteous. Had dinner in the small but efficient restaurant. Did not take advantage of breakfast due to my time constraints, the menu looked like a great selection and a good price

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for the review of your stay here! We are so glad to have had the opportunity to serve you. We hope your trip to & from the area was safe. We will look forward to having you again soon! Have a great day! Thank you, Jennifer More

Clinton, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

We have stayed here several times, some for business and some for pleasure. We have always enjoyed our stay. We almost feel as though it is a second home. We travel to Des Moines several times each year. This is always our first choice. My elderly mother would not stay anywhere else. The staff knew her by name. Very accommodating.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your kind review of your hotel stay with us. We are so glad to be considered your "home away from home" for you! What a great compliment! We will look forward to serving you again soon! Have a great day! Thank you, Jennifer More

Wisconsin
Senior Contributor
29 reviews 29 reviews
24 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We have been getting to know the Des Moines area hotels as our daughter is attending Drake University. This is the 6th hotel we have visited in Des Moines in the last year and would rank it towards the top of our list. It is easily accessible, the rooms are very clean and comfortable, there are numerous places to eat... More

Was this review helpful? Yes
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your review! We will look forward to having you back on your next visit to the area. Safe travels & enjoy a great week! Thank you! Jennifer More

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Additional Information about Hilton Garden Inn Des Moines/Urbandale

Address: 8600 Northpark Drive, Urbandale, IA 50322
Phone Number:
Location: United States > Iowa > Urbandale
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Des Moines/Urbandale 3*
Number of rooms: 148
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Also Known As:
Hilton Garden Inn Des Moines/Urbandale Hotel Urbandale
Hilton Garden Inn Urbandale
Hilton Urbandale

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