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Holiday Inn Express & Suites Urbandale

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8789 Plum Drive, Urbandale, IA 50322
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1 room 1 guest
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Holiday Inn Express & Suites Urbandale
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103 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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Wickenburg, Arizona
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The young lady at the front desk was the most pleasantly helpful person you could wish for. For some reason, my error or theirs, we showed-up a day later than the day they had us registered. She went right to work and produced a very nice room, actually a suite for us. This is a newer building, and is in... More 

Was this review helpful? Yes
Nick C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for taking the time to let us know about your stay with us. We apologize for the confusion with you reservation and are glad our team was able to get the issue resolved quickly so that you could get settled in and relax. We are thrilled that you enjoyed your stay with us and look forward to your... More 

Bonita Springs, Florida
Level Contributor
182 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The room had been updated. It was clean, comfortable and quiet, even though we were right by the elevator, which we prefer NOT to do. The pool was freezing, floor was very slippery, and we saw several people have problems walking. There is a Bennigan's connected to hotel. Nothing fancy, but it's handy.

Was this review helpful? Yes
Nick C, Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for the review. We believe that you have posted this review for the wrong hotel as we do not have a Bennigan's attached to our property. We would love to have you at our location the next time you are in town! More 

Fort Dodge, Iowa, United States
Level Contributor
28 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is your standard Holiday Inn Express property. It is located on the NW side of the Des Moines metro when you need something in that part of town. There was a large amount of younger than teenager baseball players in town for a tournament. They were more noisy and unsupervised than what normal people would consider acceptable. The property... More 

Was this review helpful? Yes
Nick C, Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for your review. We are thrilled that you were able to enjoy your time with us and met your expectations. We hope to see you again in the near future. More 

Level Contributor
1 review
4 of 5 stars Reviewed 3 weeks ago

I was very satisfied with our room and they served a good, free breakfast. However, the Internet was very weak and there were several guests above us running around the halls making noise until well past midnight.

Was this review helpful? Yes
Nick C, Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for your review! We are glad that you enjoyed your time with us and apologize for the issues you were having with the internet as well as the noise from other guests above you. We do take these comments to heart and will be tirelessly working to make improvements to help with the satisfaction of our guests. We... More 

Winnipeg
Level Contributor
56 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

End of the day on our holiday trip. Really like Holiday Inn Express and this was no exception. The young lady at the desk was already very busy, but when we stepped up she was very cheerful and helpful. Checked us in and asked several questions that lead to a couple of pleasant discounts. Typical HIE, clean room and facilities,... More 

Was this review helpful? Yes
Nick C, Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for your feedback.We are thrilled that you made it to our location. Those long driving days can be brutal. Even more we are glad that you were able to relax before continuing on your journey. We do hope that your next road trip brings you our way next time. We look forward to it. More 

Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

The Urbandale Holiday Inn Express is what you expect from this chain, the reason why I always stay with them. Newer hotel, kept nice. The only down sides were that the wifi was a bit weak and the breakfast wasn't well attended to, things were not restocked as they ran out and they only had "diet" yogurt with artificial sweaters.

Was this review helpful? Yes
Nick C, Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for your lovely feedback. We are so happy that we were able to fulfill our brand promises that you have come to expect. We have taken your comments and are sharing them with our team to let them know of the great job they did. We thank you for your visit and hope to see you again. More 

2 reviews
1 of 5 stars Reviewed July 18, 2015

We have stayed in that hotel a couple of times before and it is OK in general as far as amenities. My negative review pertains mostly to poor customer service and specifically the attitude of the manager. My wife booked a room at this hotel on her way to my son's swim meet. When his event for the next day... More 

Was this review helpful? Yes
Nick C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Firstly we would like to thank you for your repeat business and loyalty to IHG. Also that we are terribly sorry that we were not able to accommodate your cancellation due to our 24 hour cancellation policy when we spoke on the phone and that you feel that our customer service was sub par. We take all of our reviews... More 

Omaha, Nebraska
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 16, 2015

Very clean, easy access from the Interstate... Beds were comfortable lots of nice pillows quiet enough parking.. The front desk was very helpful and had my reservation ready. It was very warm that day and the air conditioner kept up the room was nice and cool when we walked in.

Was this review helpful? Yes
Nick C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for taking the time to let us know about your recent stay. We are glad that you were so pleased with your stay. We have a great team here that strive to ensure the highest quality for our guests visits. We do hope that you will be making a return trip in the near future. More 

Bentonville, Arkansas
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed July 9, 2015

We stopped here late 1 night after driving on I35. The hotel is very nice and clean - it seems new. It was a good price and a good night sleep We have a young child who enjoyed the morning breakfast of eggs, bacon, fruit, and milk. The TV was using satellite so it offered plenty of channels to help... More 

Was this review helpful? Yes
Sanford C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for your review. We are thrilled that we were able to to provide you the service you expect from Holiday Inn Express. We look forward to seeing you on your next trip to Urbandale. More 

Level Contributor
3 reviews
5 of 5 stars Reviewed June 30, 2015 via mobile

The people were so friendly and sweet! The free breakfast was wonderful! We had such an amazing stay!! Thank you for making it everything we needed!! The pool was a huge plus also and the rooms were super clean. A plus!

Was this review helpful? Yes
Sanford C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for your feed back. We are so happy that you loved your experience with us. We will be sharing your comments with our team and look forward to your next visit to Urbandale. More 

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