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All 11 Urbandale hotels

Holiday Inn Express & Suites Urbandale

2.5 of 5 Hotel   |   8789 Plum Drive, Urbandale, IA 50322
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79%
Ranked #3 of 11 Hotels in Urbandale
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 weeks ago
jml1618 Holland, Michigan
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73 reviews from our community

Traveler rating
    37
    21
    9
    4
    2
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28
8
3
22
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Holland, Michigan
Top Contributor
52 reviews 52 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Traveling through for the night and it was a comfortable stay. The beds were comfortable and the rooms were large and clean. Upgraded to a double Queen suite and we were very happy with the size of the room and bathroom. The staff was very nice and the breakfast area was very large and clean. We are IHG platinum members... More

Was this review helpful? Yes
Sanford C, Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for your loyalty to IHG first of all. And thank you for choosing our property for your recent stay. As a Platinum member we know that you travel all over the place and to receive a good review from you shows we must be doing something right. Thank you again for taking the time to provide us with... More

michigan
Contributor
11 reviews 11 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Arrived around 11:30pm on a Thursday night, August 28th., traveling to Mt Rushmore, SD. We needed a suite, double queen with a sleeper couch. It fit our party perfectly. The room was spotless as was the bathroom. The breakfast was normal fare for hotels of this class. We usually stay at the Hampton Inns and are more than happy with... More

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Sanford C, Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for your feedback. It was our pleasure to serve you during your visit. We hope we have the chance to do it again in the near future. More

Omaha, Nebraska
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I've stayed at this hotel a couple of different times, and recommend it without hesitation. First and foremost, wireless internet is free and easily accessible. A must for business travel these days. The hotel is relatively new, remaining clean and comfortable. The staff is always courteous, even if one is using the breakfast space for work during the afternoon. The... More

Was this review helpful? Yes 1
Sanford C, Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for your lovely feedback. We are glad that we were able to make you feel comfortable and provide you with a space you can work in the afternoons. We hope to continue seeing you when you travel to the area. More

1 review
4 of 5 stars Reviewed August 11, 2014

HIE in Urbandale is a good place to stay just outside of the metro, and is still quite new. It is right off of 35/80, though you cannot hear the traffic in your room at all. That said, the walls are pretty thin, and there is no sound insulation between them - we could hear our next door neighbor snoring,... More

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Sanford C, Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for your comments. We have an amazing staff that does our best to keep the hotel looking fresh and new. We hope you have the chance to continue coming back to our hotel. More

Minneapolis, Minnesota
Senior Contributor
31 reviews 31 reviews
24 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed August 6, 2014

I've stayed at many Holiday Inn Express and Suites hotels as the experience has been consistent from each one I've visited across my travels. The hotel was the same as others that I've been to except the service was not up to the standard of other HI Express hotels that I have stayed at. When I requested a crib for... More

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Sanford C, Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for taking the time to provide us with feedback on your recent stay with us. We apologize for any inconvenience that you experienced during your stay. We strive to make every guests stay the best stay it can possibly be. We will be using your comment in future staff training and reevaluating our day to day operations. We... More

Lithonia, Georgia
Contributor
14 reviews 14 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 5, 2014

My family and I stayed here for eight days for the AAU Junior Olympics in July 2014. The property looks great and is located just off the highway among other hotels. We were on the second floor and it was quiet. The rooms are impeccably clean. The front desk staff is very friendly. The indoor pool was nice and never... More

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Sanford C, Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for your feedback. We hope to see you again in the future so that we can show you just how amazing we can be. More

Sterling Heights, MI
Top Contributor
195 reviews 195 reviews
158 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed July 8, 2014

My business travel agent had apparently booked the wrong day, using a discount through Hotels.com. Jordan at the front desk figured it out (the reservation number was unrecognizable) and I called work so we could get the same rate. Jordan offered me water and gave me the Internet access code while I waited. Five minutes later, our travel agent straightened... More

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Sanford C, Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for your review. I am thrilled our front desk staff were able to make you feel comfortable and welcome during your stay. I hope they get a chance to serve you again. More

Elkhorn
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed June 28, 2014

We love staying at holiday inn express hotels. On our trip to adventureland it was a great location. Nice, big room for our family of four. Clean room. Cleanliness throughout hotel was less than acceptable. The desk outside of the elevator had coffee cups and half eaten snacks. Later empty beer cans were there. The free breakfast was unacceptable. We... More

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Sanford C, Manager at Holiday Inn Express & Suites Urbandale, responded to this review

We apologize that you did not get a chance to enjoy our breakfast during your stay. Our team strives to provide our guests with the best experience possible. Unfortunately in this case we fell short. We have taken your comments and will be addressing your concerns with our team. We do hope you have a chance to give us another... More

Columbus, Ohio
Top Contributor
140 reviews 140 reviews
45 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed June 2, 2014

This was a nice hotel, ample free parking. My only complaint is usual with Holiday Inn are the extra firm beds. Actually, so firm, it hurts! Complimentary breakfast was not so great. Very friendly staff and clean.

Was this review helpful? Yes
Sanford C, Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you fro your feedback on your recent stay with us. We are thrilled to here that you had a great stay with us and our staff were on point. We have taken your comments concerning our beds and have forwarded them to the appropriate parties. We do hope you have a chance to stay with us again in the... More

Iowa
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed May 6, 2014

Very consistant for a HIE property. Very nice and very new place. Pretty good location. Front desk staff was outstanding. Good parking. TV Channels seemed to have a lot of Infomercial channels (cut them from DirecTV lineup please). Overall....good experience.

Was this review helpful? Yes
Sanford C, Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for your review. We have taken your comments about the directv and are working on removing the commercial channels from our lineup. Thank you for bringing this to our attention. More

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Additional Information about Holiday Inn Express & Suites Urbandale

Address: 8789 Plum Drive, Urbandale, IA 50322
Phone Number:
Location: United States > Iowa > Urbandale
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Urbandale 2.5*
Number of rooms: 93
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