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All 11 Urbandale hotels

Holiday Inn Express & Suites Urbandale

2.5 of 5 Hotel   |   8789 Plum Drive, Urbandale, IA 50322
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78%
Ranked #3 of 11 hotels in Urbandale
Certificate of Excellence 2014
A recent review
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  • Reviews (70)
  • Photos (28)
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70 people have reviewed this hotel

Traveler rating
    36
    19
    9
    4
    2
See reviews for
27
8
3
21
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Any
English first
1 review
4 of 5 stars Reviewed 1 week ago

HIE in Urbandale is a good place to stay just outside of the metro, and is still quite new. It is right off of 35/80, though you cannot hear the traffic in your room at all. That said, the walls are pretty thin, and there is no sound insulation between them - we could hear our next door neighbor snoring,... More

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Minneapolis, Minnesota
Senior Contributor
31 reviews 31 reviews
24 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I've stayed at many Holiday Inn Express and Suites hotels as the experience has been consistent from each one I've visited across my travels. The hotel was the same as others that I've been to except the service was not up to the standard of other HI Express hotels that I have stayed at. When I requested a crib for... More

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Sanford C, Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for taking the time to provide us with feedback on your recent stay with us. We apologize for any inconvenience that you experienced during your stay. We strive to make every guests stay the best stay it can possibly be. We will be using your comment in future staff training and reevaluating our day to day operations. We... More

Lithonia, Georgia
Contributor
14 reviews 14 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My family and I stayed here for eight days for the AAU Junior Olympics in July 2014. The property looks great and is located just off the highway among other hotels. We were on the second floor and it was quiet. The rooms are impeccably clean. The front desk staff is very friendly. The indoor pool was nice and never... More

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Sterling Heights, MI
Top Contributor
195 reviews 195 reviews
158 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed July 8, 2014

My business travel agent had apparently booked the wrong day, using a discount through Hotels.com. Jordan at the front desk figured it out (the reservation number was unrecognizable) and I called work so we could get the same rate. Jordan offered me water and gave me the Internet access code while I waited. Five minutes later, our travel agent straightened... More

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Elkhorn
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed June 28, 2014

We love staying at holiday inn express hotels. On our trip to adventureland it was a great location. Nice, big room for our family of four. Clean room. Cleanliness throughout hotel was less than acceptable. The desk outside of the elevator had coffee cups and half eaten snacks. Later empty beer cans were there. The free breakfast was unacceptable. We... More

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Sanford C, Manager at Holiday Inn Express & Suites Urbandale, responded to this review

We apologize that you did not get a chance to enjoy our breakfast during your stay. Our team strives to provide our guests with the best experience possible. Unfortunately in this case we fell short. We have taken your comments and will be addressing your concerns with our team. We do hope you have a chance to give us another... More

Columbus, Ohio
Top Contributor
140 reviews 140 reviews
45 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed June 2, 2014

This was a nice hotel, ample free parking. My only complaint is usual with Holiday Inn are the extra firm beds. Actually, so firm, it hurts! Complimentary breakfast was not so great. Very friendly staff and clean.

Was this review helpful? Yes
Sanford C, Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you fro your feedback on your recent stay with us. We are thrilled to here that you had a great stay with us and our staff were on point. We have taken your comments concerning our beds and have forwarded them to the appropriate parties. We do hope you have a chance to stay with us again in the... More

Iowa
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed May 6, 2014

Very consistant for a HIE property. Very nice and very new place. Pretty good location. Front desk staff was outstanding. Good parking. TV Channels seemed to have a lot of Infomercial channels (cut them from DirecTV lineup please). Overall....good experience.

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Fayetteville, Arkansas
Senior Contributor
41 reviews 41 reviews
41 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed April 23, 2014 via mobile

Above average HIE for sure. Don't have any problems staying here. Though it can get noisy from the street noise on the north end of the hotel. Breakfast was usually ready a couple of minutes before six each morning which for us that get up early for work is a huge plus. I usually stay on the west side of... More

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Fort Madison, Iowa
Top Contributor
68 reviews 68 reviews
21 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 19, 2014 via mobile

I had to make an unexpected stay here while traveling. The front desk was very friendly and helpful. The room was very clean and had everything that I needed. The hotel is close to a few restaurants and fast food places which is great.

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Omaha, Nebraska
Contributor
13 reviews 13 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 2, 2014

Hotel rooms are very nice, but staff does not go above and beyond to make your stay better. Check-in was quick and accurate. Comfortable beds and Direct TV was available. Gentleman in the breakfast are was nice and worked very hard to keep everything filled and available for the guests. Front desk staff need to take some customer service courses... More

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Sanford C, Manager at Holiday Inn Express & Suites Urbandale, responded to this review

We are sorry to hear that you found our guest service representatives to be lacking during your stay. We strive to ensure each of our guests receive excellent customer service when staying with us. We have taken your comments and will be addressing your concerns internally as well as use them in our continuous training with our team members. We... More

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Additional Information about Holiday Inn Express & Suites Urbandale

Address: 8789 Plum Drive, Urbandale, IA 50322
Phone Number:
Location: United States > Iowa > Urbandale
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Urbandale 2.5*
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28 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Class
Number of rooms
93

Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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