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Holiday Inn Express & Suites Urbandale

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8789 Plum Drive, Urbandale, IA 50322
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Holiday Inn Express & Suites Urbandale
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97 Reviews from our TripAdvisor Community

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Traveler rating
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    26
    12
    6
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
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English first
  • All months
    (97)
  • Mar-May only
    (25)
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    (33)
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    (19)
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    (20)
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2 reviews
1 of 5 stars Reviewed 1 week ago

We have stayed in that hotel a couple of times before and it is OK in general as far as amenities. My negative review pertains mostly to poor customer service and specifically the attitude of the manager. My wife booked a room at this hotel on her way to my son's swim meet. When his event for the next day... More 

Was this review helpful? Yes
Nick C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Firstly we would like to thank you for your repeat business and loyalty to IHG. Also that we are terribly sorry that we were not able to accommodate your cancellation due to our 24 hour cancellation policy when we spoke on the phone and that you feel that our customer service was sub par. We take all of our reviews... More 

Omaha, Nebraska
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Very clean, easy access from the Interstate... Beds were comfortable lots of nice pillows quiet enough parking.. The front desk was very helpful and had my reservation ready. It was very warm that day and the air conditioner kept up the room was nice and cool when we walked in.

Was this review helpful? Yes
Nick C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for taking the time to let us know about your recent stay. We are glad that you were so pleased with your stay. We have a great team here that strive to ensure the highest quality for our guests visits. We do hope that you will be making a return trip in the near future. More 

Bentonville, Arkansas
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stopped here late 1 night after driving on I35. The hotel is very nice and clean - it seems new. It was a good price and a good night sleep We have a young child who enjoyed the morning breakfast of eggs, bacon, fruit, and milk. The TV was using satellite so it offered plenty of channels to help... More 

Was this review helpful? Yes
Sanford C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for your review. We are thrilled that we were able to to provide you the service you expect from Holiday Inn Express. We look forward to seeing you on your next trip to Urbandale. More 

Level Contributor
1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

The people were so friendly and sweet! The free breakfast was wonderful! We had such an amazing stay!! Thank you for making it everything we needed!! The pool was a huge plus also and the rooms were super clean. A plus!

Was this review helpful? Yes
Sanford C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for your feed back. We are so happy that you loved your experience with us. We will be sharing your comments with our team and look forward to your next visit to Urbandale. More 

Coralville, Iowa
2 reviews
5 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel during state baseball games. Lots of kids in the hotel, but didn't feel it was over-crowded. Pool was crazy, but to be expected. Nice large meeting room and accommodating staff. Nick at the front desk was wonderful--responding very quickly to requests for extra towels, area questions, etc. He was there in the afternoon, the evening,... More 

Was this review helpful? Yes
Sanford C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for taking the time to give us feed back on your recent stay. We are thrilled that you have a great time while visiting for your sporting event. We do hope you will choose us again for your next tournament! Safe travels! More 

Chicago, Illinois
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed June 23, 2015

The TVs use a DirecTV remote, so it is impossible to set a sleep timer. No luck using the buttons on the side of the TV either. Everything else was fine, but it is frustrating to leave the TV on for background noise while falling asleep, and then wake up again in the middle of the night to turn the... More 

Was this review helpful? Yes
Sanford C, Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for letting us know about your most recent stay. We will be speaking with our television provider to find a solution to the sleep timer problem that you had let us know about. We do hope you will pay us a visit again and thank you for your continued business. More 

Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed June 20, 2015

We spent the night here on the way to Duluth. Check in was easy, room was fantastic. The pool was PACKED way too many kids to enjoy. Breakfast was great with one exception. The orange and apple juice were the correct color but tasted a lot more like water than juice. Great stay all in all would highly recommend.

Was this review helpful? Yes
Sanford C, Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank You for your feedback of your most recent stay. We will be taking your comments and using them as tools to help us improve. We do hope you get a chance to pay us a visit again in the near future. More 

Dickson, TN
Level Contributor
58 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed June 12, 2015

Coworker had recommended another hotel which was full, so knowing HIE properties are good and consistent, I chose this property. I wasn't disappointed. Hotel appears new, is very clean, has a good workout room, and a typical HIE breakfast. The desk folks were helpful and friendly, and the location is good near restaurants and the interstate.

Was this review helpful? Yes 1
Sanford C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for your wonderful review. We are pleased that we still feel brand new as we enter into our 4th year serving our guests. Your continued loyalty and business is much appreciated and we look forward to providing you excellent accommodations for years to come. More 

Clinton, New Jersey
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed June 9, 2015

Stayed here on the way back to NE from NJ with my husband and two pups. We stayed here as pets were allowed and that was the main criteria. The pet friendly rooms were on the 1st floor at the back of the hotel. If you were staying in these rooms with a pet you must enter through the back... More 

Was this review helpful? Yes
Sanford C, Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Becky F, Thank you for posting a review with Trip Advisor. According to your review you were staying at a pet friendly property. The Holiday Inn Express and Suites- Urbandale is not a pet friendly property and we believe that your posting may be for another property. There is a pet friendly Holiday Inn nearby that we believe you are... More 

Racine, Wisconsin
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed May 26, 2015

This hotel is fairly new. The rooms are very spacious and clean. The breakfast area is huge and there is a very large table/bar in the middle of the room that would accommodate a large group. I personally hate getting my breakfast and then being unable to find a place to sit - not a problem at this hotel. There... More 

Was this review helpful? Yes
Sanford C, Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for taking the time to provide us with feedback on your most recent stay. We are so excited that we were able to provide you with the services that made your stay WONDERFUL. We are even more thrilled that you have made us your place to stay when in Des Moines. We cant wait to see you again! More 

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