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Holiday Inn Express & Suites Urbandale

Certificate of Excellence
2.5 of 5
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8789 Plum Drive, Urbandale, IA 50322
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Holiday Inn Express & Suites Urbandale
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Ranked #3 of 11 Hotels in Urbandale
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
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84 reviews from our community

Traveler rating
    44
    23
    11
    4
    2
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31
10
3
26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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Top Contributor
70 reviews 70 reviews
21 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed yesterday NEW

This is almost your average HIE. I thought the room was clean with a nice choice of pillows. There was a dark colored smear of something by the bathroom garbage can. Bed is a little hard for my taste. I missed having either waffles or pancakes for breakfast and hard boiled eggs. The counters at breakfast were bare. Need more... More 

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Cedar Rapids, Iowa
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 3, 2015

This is a newer property and it is well maintained. Free Wi-Fi and they give you the password when checking in, without having to ask. Great. They actually get it! Wi-Fi signal was strong enough in the room. Staff is helpful and friendly. Free breakfast in the morning has more variety than some, but not as much as some others.... More 

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Sanford C, Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for taking the time to let us know how we are doing. We are thrilled you found us to be a great place to stay. We will be sharing your comments with our team to celebrate the service they provide. Thank you again and we hope to see you again soon! More 

Wausau, Wisconsin
Contributor
16 reviews 16 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 2, 2015

This was right off the highway next to restaraunts. We were politely greeted, the hotel is super clean, the room and wifi was great, the breakfast offered hot and cold items including eggs, bacon, sausage, bisquits and gravy. The best part was the mattress. It was the best night sleep my wife and I have had and we both woke... More 

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Sanford C, Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for your glowing review. We are thrilled that you think so highly about our property and the job our staff performs. We will be sharing your comment with the team and hope that you get the chance to come back and see us again in the near future. More 

Princeton, New Jersey
Top Contributor
66 reviews 66 reviews
24 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed January 16, 2015

Came for the state fair and to meet my boyfriend's family for the first time. We stayed for 6 nights. The room was big enough to have people stop by and sit at the table and talk without being out at a restaurant or having to go to everyone's houses. Chair and ottoman were comfy. Desk was good - wifi... More 

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Sanford C, Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for taking the time to provide us with a review. We do apologize as we believe you have submitted this review for the wrong property. We are a new property and have not had any construction done to our parking lot. We are glad you enjoyed your stay regardless of the property and hope that you will come... More 

Omaha, Nebraska
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 17, 2014

About 1/2 hour after checking out, I realized I had left a re-freezable ice pack in the refridgerator in my room. I called and spoke with Joanne explaining that I would be passing back through town that same evening. She assured me that it would be at the front desk waiting for me. Upon my return at approximately 5PM that... More 

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Sanford C, Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for taking the time to let us know how we are doing. We apologize that you were not fully satisfied with your stay. The Christmas cards you had left with us were not picked up the day you dropped them as our mail carrier only comes to the hotel if we have mail delivered our self. We will... More 

Des Moines
Top Contributor
88 reviews 88 reviews
10 hotel reviews
90 helpful votes 90 helpful votes
5 of 5 stars Reviewed December 3, 2014

Freezing ice cold pool but great place to sleep. The warm cookies and hot soup are a nice touch upon check-in. Located close to the interstate and mall. Arbys, Ruby Tuesday, Culvers, Pizza Ranch within walking distance.

Was this review helpful? Yes 1
Sanford C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

We know that sleep is very important to our travelers and do all we can to provide a comfortable night with us. We are glad we didn't fail you. We hope you get the chance to visit us again in the near future. More 

Golden, Colorado
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 of 5 stars Reviewed December 1, 2014

We had an excellent stay at the Holiday Inn Express and Suites in Urbandale; we arrived after having faced some poor driving conditions so the fact that the hotel is conveniently located right off I-80 was a plus particularly in this situation. We were greeted enthusiastically by two gentlemen. The entire stay was excellent; my wife and I liked the... More 

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Sanford C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for your review. We are glad you enjoyed your stay with us and hope that you will choose us again when traveling through the Urbandale area. More 

Bedford Iowa
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 21, 2014

I have stayed at this Motel so many times they know our first names. They have remarkable pillows and everyone gets two, a firm and soft. Great nights sleep, quiet. Have been given free upgrades when the need came up. The manager is by far one of the best around. He treats us like family. We have been staying there... More 

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Sanford C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for the glowing review. We are thrilled we left such an impression on you. We appreciate you staying with us and hope to serve you again in the near future. More 

Minnesota, US
Senior Contributor
29 reviews 29 reviews
19 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 21, 2014

Great Hotel, I made reservations over the phone a couple days prior to coming down, the check in at the counter for both my coworker and myself took all of three minutes, super quick and the person checking us in was super friendly The hotel is clean and well decorated, the room was spotless and spacious. A nice spacious bathroom... More 

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Sanford C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for your review. We appreciate all guest feedback and will use this in coaching and training with our staff! More 

Kalamazoo, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 29, 2014

The hotel decor was very nice, room was very clean and very quiet!! The staff was very friendly. Breakfast was average, the cinnamon rolls were very good though. It was in a nice area, right off highway, but still quiet inside. The only negative I have is that the beds in our room were terrible, I've never slept on a... More 

Was this review helpful? Yes
Sanford C, Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for your review. We hope to see you again soon! More 

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