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All 11 Urbandale hotels

Holiday Inn Express & Suites Urbandale

2.5 of 5 Hotel   |   8789 Plum Drive, Urbandale, IA 50322
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Ranked #3 of 11 Hotels in Urbandale
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
indonesianprincess13 Princeton, New Jersey
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81 reviews from our community

Traveler rating
    42
    23
    10
    4
    2
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31
9
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25
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Princeton, New Jersey
Top Contributor
66 reviews 66 reviews
24 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 1 week ago

Came for the state fair and to meet my boyfriend's family for the first time. We stayed for 6 nights. The room was big enough to have people stop by and sit at the table and talk without being out at a restaurant or having to go to everyone's houses. Chair and ottoman were comfy. Desk was good - wifi... More 

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Omaha, Nebraska
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 17, 2014

About 1/2 hour after checking out, I realized I had left a re-freezable ice pack in the refridgerator in my room. I called and spoke with Joanne explaining that I would be passing back through town that same evening. She assured me that it would be at the front desk waiting for me. Upon my return at approximately 5PM that... More 

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Sanford C, Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for taking the time to let us know how we are doing. We apologize that you were not fully satisfied with your stay. The Christmas cards you had left with us were not picked up the day you dropped them as our mail carrier only comes to the hotel if we have mail delivered our self. We will... More 

Des Moines
Top Contributor
85 reviews 85 reviews
10 hotel reviews
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed December 3, 2014 via mobile

Freezing ice cold pool but great place to sleep. The warm cookies and hot soup are a nice touch upon check-in. Located close to the interstate and mall. Arbys, Ruby Tuesday, Culvers, Pizza Ranch within walking distance.

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Sanford C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

We know that sleep is very important to our travelers and do all we can to provide a comfortable night with us. We are glad we didn't fail you. We hope you get the chance to visit us again in the near future. More 

Golden, Colorado
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 of 5 stars Reviewed December 1, 2014

We had an excellent stay at the Holiday Inn Express and Suites in Urbandale; we arrived after having faced some poor driving conditions so the fact that the hotel is conveniently located right off I-80 was a plus particularly in this situation. We were greeted enthusiastically by two gentlemen. The entire stay was excellent; my wife and I liked the... More 

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Sanford C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for your review. We are glad you enjoyed your stay with us and hope that you will choose us again when traveling through the Urbandale area. More 

Bedford Iowa
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 21, 2014

I have stayed at this Motel so many times they know our first names. They have remarkable pillows and everyone gets two, a firm and soft. Great nights sleep, quiet. Have been given free upgrades when the need came up. The manager is by far one of the best around. He treats us like family. We have been staying there... More 

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Sanford C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for the glowing review. We are thrilled we left such an impression on you. We appreciate you staying with us and hope to serve you again in the near future. More 

Minnesota, US
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 21, 2014

Great Hotel, I made reservations over the phone a couple days prior to coming down, the check in at the counter for both my coworker and myself took all of three minutes, super quick and the person checking us in was super friendly The hotel is clean and well decorated, the room was spotless and spacious. A nice spacious bathroom... More 

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Sanford C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for your review. We appreciate all guest feedback and will use this in coaching and training with our staff! More 

Kalamazoo, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 29, 2014

The hotel decor was very nice, room was very clean and very quiet!! The staff was very friendly. Breakfast was average, the cinnamon rolls were very good though. It was in a nice area, right off highway, but still quiet inside. The only negative I have is that the beds in our room were terrible, I've never slept on a... More 

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Sanford C, Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for your review. We hope to see you again soon! More 

Batavia, Illinois
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 22, 2014

I stayed at the other Holiday Inn near camp Dodge last drill and this one far exceeds it. They gave me my complimentary room upgrade as a Platinum Elite member. The suite was very nice and clean. The A/C worked great and bed was comfortable. I was able to delay checkout so my fiancee was able to sleep in and... More 

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Sanford C, Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for the review. We are glad you enjoyed your time with us and cant wait to see you again! More 

Holland, Michigan
Top Contributor
56 reviews 56 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed September 5, 2014

Traveling through for the night and it was a comfortable stay. The beds were comfortable and the rooms were large and clean. Upgraded to a double Queen suite and we were very happy with the size of the room and bathroom. The staff was very nice and the breakfast area was very large and clean. We are IHG platinum members... More 

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Sanford C, Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for your loyalty to IHG first of all. And thank you for choosing our property for your recent stay. As a Platinum member we know that you travel all over the place and to receive a good review from you shows we must be doing something right. Thank you again for taking the time to provide us with... More 

michigan
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 3, 2014

Arrived around 11:30pm on a Thursday night, August 28th., traveling to Mt Rushmore, SD. We needed a suite, double queen with a sleeper couch. It fit our party perfectly. The room was spotless as was the bathroom. The breakfast was normal fare for hotels of this class. We usually stay at the Hampton Inns and are more than happy with... More 

Was this review helpful? Yes
Sanford C, Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for your feedback. It was our pleasure to serve you during your visit. We hope we have the chance to do it again in the near future. More 

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Additional Information about Holiday Inn Express & Suites Urbandale

Address: 8789 Plum Drive, Urbandale, IA 50322
Phone Number:
Location: United States > Iowa > Urbandale
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Urbandale 2.5*
Number of rooms: 93
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