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All 11 Urbandale hotels

Holiday Inn Express & Suites Urbandale

2.5 of 5 Hotel   |   8789 Plum Drive, Urbandale, IA 50322
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79%
Ranked #3 of 11 hotels in Urbandale
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 weeks ago
professordoctormom Sterling Heights, MI
  • Overview
  • Reviews (67)
  • Photos (28)
  • Amenities
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  • Room tips (18)
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67 people have reviewed this hotel

Traveler rating
    36
    17
    8
    4
    2
See reviews for
25
8
3
21
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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English first
Sterling Heights, MI
Top Contributor
195 reviews 195 reviews
158 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My business travel agent had apparently booked the wrong day, using a discount through Hotels.com. Jordan at the front desk figured it out (the reservation number was unrecognizable) and I called work so we could get the same rate. Jordan offered me water and gave me the Internet access code while I waited. Five minutes later, our travel agent straightened... More

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Elkhorn
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 4 weeks ago

We love staying at holiday inn express hotels. On our trip to adventureland it was a great location. Nice, big room for our family of four. Clean room. Cleanliness throughout hotel was less than acceptable. The desk outside of the elevator had coffee cups and half eaten snacks. Later empty beer cans were there. The free breakfast was unacceptable. We... More

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Sanford C, Manager at Holiday Inn Express & Suites Urbandale, responded to this review

We apologize that you did not get a chance to enjoy our breakfast during your stay. Our team strives to provide our guests with the best experience possible. Unfortunately in this case we fell short. We have taken your comments and will be addressing your concerns with our team. We do hope you have a chance to give us another... More

Columbus, Ohio
Top Contributor
140 reviews 140 reviews
45 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed June 2, 2014

This was a nice hotel, ample free parking. My only complaint is usual with Holiday Inn are the extra firm beds. Actually, so firm, it hurts! Complimentary breakfast was not so great. Very friendly staff and clean.

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Sanford C, Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you fro your feedback on your recent stay with us. We are thrilled to here that you had a great stay with us and our staff were on point. We have taken your comments concerning our beds and have forwarded them to the appropriate parties. We do hope you have a chance to stay with us again in the... More

Iowa
Contributor
17 reviews 17 reviews
12 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed May 6, 2014

Very consistant for a HIE property. Very nice and very new place. Pretty good location. Front desk staff was outstanding. Good parking. TV Channels seemed to have a lot of Infomercial channels (cut them from DirecTV lineup please). Overall....good experience.

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Fayetteville, Arkansas
Senior Contributor
40 reviews 40 reviews
40 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed April 23, 2014 via mobile

Above average HIE for sure. Don't have any problems staying here. Though it can get noisy from the street noise on the north end of the hotel. Breakfast was usually ready a couple of minutes before six each morning which for us that get up early for work is a huge plus. I usually stay on the west side of... More

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Fort Madison, Iowa
Top Contributor
68 reviews 68 reviews
21 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 19, 2014 via mobile

I had to make an unexpected stay here while traveling. The front desk was very friendly and helpful. The room was very clean and had everything that I needed. The hotel is close to a few restaurants and fast food places which is great.

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Omaha, Nebraska
Contributor
12 reviews 12 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 2, 2014

Hotel rooms are very nice, but staff does not go above and beyond to make your stay better. Check-in was quick and accurate. Comfortable beds and Direct TV was available. Gentleman in the breakfast are was nice and worked very hard to keep everything filled and available for the guests. Front desk staff need to take some customer service courses... More

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Sanford C, Manager at Holiday Inn Express & Suites Urbandale, responded to this review

We are sorry to hear that you found our guest service representatives to be lacking during your stay. We strive to ensure each of our guests receive excellent customer service when staying with us. We have taken your comments and will be addressing your concerns internally as well as use them in our continuous training with our team members. We... More

Contributor
20 reviews 20 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 8, 2014

Spent a full week here during particularly bad weather. Very comfortable. The Staff were friendly and concerned with our care. The rooms were clean and well maintained. If there was any complaint, the heaters were a little loud but for as cold as it was (-30) they were warm and nothing else mattered. The best part, the cost was well... More

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Lakeville, Minnesota
Contributor
18 reviews 18 reviews
12 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 7, 2014

Room was clean and all of the furniture is in good condition. The Direct TV service is great. Lots of options to watch. The breakfast area is huge and breakfast was ready on time with many options. Well worth the price to stay here.

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Fayetteville, Arkansas
Contributor
14 reviews 14 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed February 18, 2014

The heaters on the rooms will make a loud noise as they turn off and on. This happens in all of the rooms. If you like awakening each time the heater turns off this is the hotel for you. We also noticed that there was a lot of ice in the parking lot. Other businesses had put out ice melt... More

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Sanford C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Lee R, Thank you for your comment. We are deeply sorry that your stay with us was not a pleasant one. I have taken your concerns and forwarded them to the proper departements and will be working to ensure that nobody shares your experience. Thank you for taking the time to let us know where we can improve. More

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Additional Information about Holiday Inn Express & Suites Urbandale

Address: 8789 Plum Drive, Urbandale, IA 50322
Phone Number:
Location: United States > Iowa > Urbandale
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Urbandale 2.5*
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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Class
Number of rooms
93

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