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Holiday Inn Express & Suites Urbandale

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8789 Plum Drive, Urbandale, IA 50322
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Holiday Inn Express & Suites Urbandale
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120 Reviews from our TripAdvisor Community

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Dodge City, Kansas
Level Contributor
141 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a quick overnight stay here. The motel is reasonably easy to get to off of the interstate. I liked its proximity to a Target which was just down the frontage road. The breakfast was typical for Express' and better than average for similar motels. Rooms were as expected, nice and clean. Overall a newer motel and worth the... More 

Helpful?
Thank iroamaround67801
Nick C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for your review! We are thrilled that you enjoyed your time with us and look forward to seeing you again in the future. More 

La Crosse, WI
Level Contributor
97 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel staff were incredibly friendly and professional. Our room -- just me and my husband -- was big and clean and fantastic when my nieces and nephews stopped by to play games. The complimentary breakfast was nice, and the pool area was great for the kids (my nieces and nephews). Great hotel for a great price.

Helpful?
Thank jennelliott14
Nick C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for your review. Our team is thrilled to know that we left such a great impression with you. We do hope you pay us another visit with your nieces and nephews real soon! More 

Denver, Colorado
Level Contributor
229 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

As a road warrior with constant travel and always staying with this Holiday Inn chain, this property is clean, comfortable and consistent as expected for the national chain. It is a good property, good location with good food and drink in the area. Sleep fast folks.

Helpful?
Thank 07BigBlue
Nick C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for your recent review. We are thrilled we were able to provide you with the stay you expect from Holiday Inn Express! We do hope you will pay us another visit during your travels. More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago via mobile

This hotel is typical for the 50 year old vacationer. After all it's just a Holiday Inn Express. At one time they were nice, now they lag behind their competitors and want to charge the same. It is hard to get a millennial to think this is quality. Hilton and Marriott can so surpass with their friendly business brands. I... More 

Helpful?
Thank Nickolas W
Nick C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Nickolas W., Thank you for taking the time to review your stay with us. We take all of our guests reviews very seriously and would like to apologize that your stay was not entirely to your liking and for any inconvenience you experienced. We would like you to know in case you happen to return that our common area in... More 

Olathe, Kansas
Level Contributor
68 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed January 3, 2016

In my Title I mentioned the word Stand by. I am referring to my being able to get a good quality room on a Holiday weekend when I made calls to other Hotels in the area to be advised that I should of called them earlier. The Staff service was good even though we had a little mix-up with the... More 

Helpful?
Thank Bob746
Nick C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for your visit with us and providing us with feedback. We appreciate all of our guests feedback and are thrilled you enjoyed your time with us. We look forward to seeing you again! More 

Omaha, NE
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed December 22, 2015

For business, I travel between 80 and 100 nights a year throughout the Midwest and tend to stick to franchises such as HI Express and other medium-end hotels. I have stayed at this property a few times over the last couple of years and just. I tend to only write reviews for leisure travel or independent businesses, but was motivated... More 

Helpful?
Thank tonyandk
Nick C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

tonyandk, Thank you for your feedback. We appreciate your continued business in the past and apologize that we were unable to assist you any further in this matter. We value all of our guests feedback and will use your comments when reviewing hotel policy in the future. More 

Gillette, Wyoming
Level Contributor
490 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
4 of 5 stars Reviewed December 18, 2015 via mobile

This is a VERY new hotel. Plenty of parking, Ben Carson's smiling face on the side of a bus was there to greet us as we rolled in late at night. The front desk staff was efficient, the room was comfortable, everything worked, although in the winter I think they should equip every room with an extra blanket or two.... More 

Helpful?
Thank HDFLHPI
Nick C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for your review. We are thrilled you found us convenient for your travels and that you were able to enjoy your time with us. We do hope to see you again here in the new year! More 

Oskaloosa, Iowa
Level Contributor
41 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed October 22, 2015

Stayed here while traveling on business. Check was quick and easy. Staff was all friendly and helpful. Room was clean and comfortable. Staff was very helpful and accommodating with working with my groups early departure schedule and let us have access the the cold breakfast food early. Would definitely stay here again and recommend to others.

Helpful?
Thank M H
Nick C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for your feedback. We are glad you had the chance to let us know about your recent stay and that we left such a great impression on you. We do hope that you will have the chance to come back and see us again. More 

Hoffman Estates, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 3, 2015 via mobile

This hotel was very clean and comfortable. My husband and I had a suite. It was very spacious. The beds were very comfortable. Nice TV and wi-if. Breakfast was good. I would definitely consider staying in another Holiday Inn Express. The staff was also nice and recommended a great restaurant with great food a short distance away. This is the... More 

Helpful?
Thank Michael S
Nick C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for your feedback about your most recent stay with us. We appreciate your feedback and your recommendation. It is our goal to provide our guests with the best experience and can't wait to serve you again in the future. More 

Minnesota City, Minnesota
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed September 28, 2015

This is a beautiful new Holiday Inn Express right off the interstates 35/80) in the western part of Des Moines, Iowa. The room was enormous with super clean and new bedding with a lot of pillows to choose from. It was QUIET, and the bathroom was exceptionally clean. The bathtub was larger than most hotel bathtubs. Very relaxing after a... More 

Helpful?
Thank Klfbooks
Nick C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for your feedback. We are thrilled you enjoyed your time with us and look forward to the opportunity to serve you again. More 

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