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All 10 Urbandale hotels

Holiday Inn Express & Suites Urbandale

2.5 of 5 Hotel   |   8789 Plum Drive, Urbandale, IA 50322
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Holiday Inn Express & Suites Urbandale
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80%
Ranked #3 of 10 hotels in Urbandale
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 2 weeks ago
LLBayne Omaha, Nebraska
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61 people have reviewed this hotel

Traveler rating
    34
    15
    6
    4
    2
See reviews for
24
8
2
18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Any
English first
Omaha, Nebraska
Contributor
11 reviews 11 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hotel rooms are very nice, but staff does not go above and beyond to make your stay better. Check-in was quick and accurate. Comfortable beds and Direct TV was available. Gentleman in the breakfast are was nice and worked very hard to keep everything filled and available for the guests. Front desk staff need to take some customer service courses... More

Was this review helpful? Yes
Sanford C, Manager at Holiday Inn Express & Suites Urbandale, responded to this review

We are sorry to hear that you found our guest service representatives to be lacking during your stay. We strive to ensure each of our guests receive excellent customer service when staying with us. We have taken your comments and will be addressing your concerns internally as well as use them in our continuous training with our team members. We... More

Contributor
16 reviews 16 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 8, 2014

Spent a full week here during particularly bad weather. Very comfortable. The Staff were friendly and concerned with our care. The rooms were clean and well maintained. If there was any complaint, the heaters were a little loud but for as cold as it was (-30) they were warm and nothing else mattered. The best part, the cost was well... More

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Lakeville, Minnesota
Contributor
12 reviews 12 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 7, 2014

Room was clean and all of the furniture is in good condition. The Direct TV service is great. Lots of options to watch. The breakfast area is huge and breakfast was ready on time with many options. Well worth the price to stay here.

Was this review helpful? Yes
Fayetteville, Arkansas
Contributor
14 reviews 14 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed February 18, 2014

The heaters on the rooms will make a loud noise as they turn off and on. This happens in all of the rooms. If you like awakening each time the heater turns off this is the hotel for you. We also noticed that there was a lot of ice in the parking lot. Other businesses had put out ice melt... More

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Sanford C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Lee R, Thank you for your comment. We are deeply sorry that your stay with us was not a pleasant one. I have taken your concerns and forwarded them to the proper departements and will be working to ensure that nobody shares your experience. Thank you for taking the time to let us know where we can improve. More

Des Moines, Iowa, United States
2 reviews
2 of 5 stars Reviewed January 25, 2014

Staff was very friendly and the room was clean; however, that is an expectation everywhere I stay for over $50 per night. The bed was uncomfortable, the tv channels quit working mid show, and both the tub and sink drains were very slow. We would not stay there again- not for that price!!!

Was this review helpful? Yes
Sanford C, Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for taking the time to give us some feedback about your most recent stay with us. We are glad that we met your expectations with our friendly staff as well as the cleanliness of your room. We have taken the feedback you have povided about the items you did not enjoy about your stay and will be reviewing... More

Urbandale
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 30, 2013

We hosted Christmas in the Des Moines area; reserving 6 rooms and the meeting/party room for our large out-of-town extended family. It made for a wonderful Christmas! Would recommend staying here with a group or if just passing through. Staff was accommodating from the day I called to make the arrangements to check-in. Pool was a little cool for the... More

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Sanford C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for the glowing review. We are glad that you and your family enjoyed our facilities. We strive to make sure our guests are comfortable and can be themselves. We hope that you will come see us again in the future and be sure to let your 5 year old know that he is welcome to come back and... More

Perth
Top Contributor
74 reviews 74 reviews
31 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed December 27, 2013

My wife and I stayed here for one night - the hotel satisfied our criteria as we travel, viz: 1) must have gym 2) must have wifi 3) must have breakfast -- we prefer 'Holiday Inn' Reception was pleasant and welcoming. Has great gym. Bed and room clean and bed was comfortable. two small "issues": 1) strange smell in one... More

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Sanford C, Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for choosing us for your travel needs. We are glad you enjoyed your stay. We do apologize that you did not enjoy our breakfast. There are some exciting changes to the menu coming soon. We hope that you get a chance to come see the new changes in the future. More

Ankeny, Iowa
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed December 27, 2013

Very clean. Rooms in excellent condition. Close to interstate but no issues with traffic noise. Breakfast was standard HI Express fare but service staff was outstanding. Pool was a big hit with the kids.

Was this review helpful? Yes
Sanford C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for your review. We are thrilled that we were able to provide you with a nice comfortable stay. We hope your travels bring you this way again in the future. More

West Texas
Senior Contributor
29 reviews 29 reviews
20 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 22, 2013

We chose this off of the IGH app due to a weather event changing our plans suddenly. Be sure to mark this one you won't be disappointed. Rooms well appointed, clean, modern amenities. Breakfast the standard HIEX fare but presented well in a lovely modern dining area. Peter the evening front desk staff was VERY helpful in helping with a... More

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Sanford C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

We are so glad that you found our location convenient for your travels and that we were able to help you out with your reservation. It is our goal to make sure every guest has a memorable stay with us. We look forward to seeing you again. More

New Smyrna Beach, Florida, United States
Contributor
18 reviews 18 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 7, 2013

My wife and I were on an emergency medical trip to Urbandale and a relative reserved a room for us at this Holiday Inn. The room was excellent with all the comforts of home. The Breakfast Buffet was above par as far as Continental Breakfasts go. One of the main enjoyments was the pool and especially the heated Jacuzzi, bringing... More

Was this review helpful? Yes
Sanford C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for taking the time to let us know how we are doing. We look forward to your next visit to town and hope you choose to stay with us again. More

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Additional Information about Holiday Inn Express & Suites Urbandale

Address: 8789 Plum Drive, Urbandale, IA 50322
Phone Number:
Location: United States > Iowa > Urbandale
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 10 hotels in Urbandale
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Urbandale 2.5*
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