We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Express & Suites Urbandale

Certificate of Excellence
Hotel website
Hotel deals
8789 Plum Drive, Urbandale, IA 50322
Special Offer
Save 10-30%
Book on
TripAdvisor
Trusted partner. We work directly with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Holiday Inn Express & Suites Urbandale
Professional photos View all
Browse nearby
Holiday Inn Express & Suites Urbandale
Add Photo Write a Review

94 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    49
    25
    12
    6
    2
See reviews for
37
11
3
28
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Any
English first
  • All months
    (94)
  • Mar-May only
    (25)
  • Jun-Aug only
    (30)
  • Sep-Nov only
    (19)
  • Dec-Feb only
    (20)
All months
Level Contributor
1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

The people were so friendly and sweet! The free breakfast was wonderful! We had such an amazing stay!! Thank you for making it everything we needed!! The pool was a huge plus also and the rooms were super clean. A plus!

Was this review helpful? Yes
Sanford C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for your feed back. We are so happy that you loved your experience with us. We will be sharing your comments with our team and look forward to your next visit to Urbandale. More 

Coralville, Iowa
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

We stayed at this hotel during state baseball games. Lots of kids in the hotel, but didn't feel it was over-crowded. Pool was crazy, but to be expected. Nice large meeting room and accommodating staff. Nick at the front desk was wonderful--responding very quickly to requests for extra towels, area questions, etc. He was there in the afternoon, the evening,... More 

Was this review helpful? Yes
Sanford C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for taking the time to give us feed back on your recent stay. We are thrilled that you have a great time while visiting for your sporting event. We do hope you will choose us again for your next tournament! Safe travels! More 

Chicago, Illinois
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

The TVs use a DirecTV remote, so it is impossible to set a sleep timer. No luck using the buttons on the side of the TV either. Everything else was fine, but it is frustrating to leave the TV on for background noise while falling asleep, and then wake up again in the middle of the night to turn the... More 

Was this review helpful? Yes
Sanford C, Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for letting us know about your most recent stay. We will be speaking with our television provider to find a solution to the sleep timer problem that you had let us know about. We do hope you will pay us a visit again and thank you for your continued business. More 

Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We spent the night here on the way to Duluth. Check in was easy, room was fantastic. The pool was PACKED way too many kids to enjoy. Breakfast was great with one exception. The orange and apple juice were the correct color but tasted a lot more like water than juice. Great stay all in all would highly recommend.

Was this review helpful? Yes
Sanford C, Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank You for your feedback of your most recent stay. We will be taking your comments and using them as tools to help us improve. We do hope you get a chance to pay us a visit again in the near future. More 

Dickson, TN
Level Contributor
58 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Coworker had recommended another hotel which was full, so knowing HIE properties are good and consistent, I chose this property. I wasn't disappointed. Hotel appears new, is very clean, has a good workout room, and a typical HIE breakfast. The desk folks were helpful and friendly, and the location is good near restaurants and the interstate.

Was this review helpful? Yes 1
Sanford C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for your wonderful review. We are pleased that we still feel brand new as we enter into our 4th year serving our guests. Your continued loyalty and business is much appreciated and we look forward to providing you excellent accommodations for years to come. More 

Clinton, New Jersey
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Stayed here on the way back to NE from NJ with my husband and two pups. We stayed here as pets were allowed and that was the main criteria. The pet friendly rooms were on the 1st floor at the back of the hotel. If you were staying in these rooms with a pet you must enter through the back... More 

Was this review helpful? Yes
Sanford C, Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Becky F, Thank you for posting a review with Trip Advisor. According to your review you were staying at a pet friendly property. The Holiday Inn Express and Suites- Urbandale is not a pet friendly property and we believe that your posting may be for another property. There is a pet friendly Holiday Inn nearby that we believe you are... More 

Racine, Wisconsin
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed May 26, 2015

This hotel is fairly new. The rooms are very spacious and clean. The breakfast area is huge and there is a very large table/bar in the middle of the room that would accommodate a large group. I personally hate getting my breakfast and then being unable to find a place to sit - not a problem at this hotel. There... More 

Was this review helpful? Yes
Sanford C, Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for taking the time to provide us with feedback on your most recent stay. We are so excited that we were able to provide you with the services that made your stay WONDERFUL. We are even more thrilled that you have made us your place to stay when in Des Moines. We cant wait to see you again! More 

Springfield, Missouri
1 review
2 of 5 stars Reviewed May 25, 2015

Spent one night, May 23, 2015, to visit family. Bathroom had paper product wrappers and pill cups underneath vanity. A little after 5am, we understood a pan of bacon slipped off rack and caught kitchen on fire. Smoke filled certain areas of Hotel. Fire alarm sounded for almost hour, hotel cleared and guests stood out in storm until fire dept... More 

Was this review helpful? Yes
Sanford C, Manager at Holiday Inn Express & Suites Urbandale, responded to this review

417family2015, We apologize for the experience you had with us on May 23. We do take our guests comments to heart and strive to serve our guests to their utmost satisfaction. We apologize we did not meet your concerns to their fullest during you stay with us and will be reviewing these issues internally with our staff and management to... More 

Knoxville, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 4, 2015

WOW! What a great lounge area. The breakfast had lots of options. Also impressed with the meeting room space that you do not find in many travel hotels. The room was very comfortable and was amazed at the channel selection on the large screen TV! Would absolutely stay here again and recommend it to others.

Was this review helpful? Yes 1
Sanford C, Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Wow! Thanks for the glowing review. We are happy to have the opportunity to serve you on your recent visit with us. We do hope you choose us again for future travels to the Des Moines area. More 

Park Ridge, Illinois, Usa
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 3, 2015

We checked into the Holiday Inn Express in Urbandale, just west of Des Moines and north of Clive, Iowa the last weekend in April for two nights. It was the weekend of the Drake Relay races and the hotel was at 100 % occupancy. The hotel was quiet and very pleasant even with so many teenagers. Newer construction with a... More 

Was this review helpful? Yes 2
Sanford C, Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for letting us know about your stay. We are so happy that you found your room and over all stay to your liking. We strive to provide the best service and comfort to all of our guests. We look froward to servicing you in the future. More 

Questions? Get answers from hotel staff and past guests. Ask a question

30 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (6)
Viewed
Room/suite (2)
Viewed
Bathroom (1)
Viewed
Hotel & grounds (1)
Viewed
Dining (2)

Management photos: Courtesy of the property manager

Viewed
All management photos (24)
Viewed
Hotel & grounds (3)
Viewed
Room/suite (4)
Viewed
Pool/beach area (2)
Viewed
Dining (3)
Viewed
Business center/function rooms (1)
Viewed
Bathroom (1)
Viewed
Other (10)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay