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All 11 Urbandale hotels

Holiday Inn Express & Suites Urbandale

2.5 of 5 Hotel   |   8789 Plum Drive, Urbandale, IA 50322
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Ranked #3 of 11 Hotels in Urbandale
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 weeks ago
ERVIN R Cedar Rapids, Iowa
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83 reviews from our community

Traveler rating
    44
    23
    10
    4
    2
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31
10
3
26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cedar Rapids, Iowa
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is a newer property and it is well maintained. Free Wi-Fi and they give you the password when checking in, without having to ask. Great. They actually get it! Wi-Fi signal was strong enough in the room. Staff is helpful and friendly. Free breakfast in the morning has more variety than some, but not as much as some others.... More 

Was this review helpful? Yes
Sanford C, Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for taking the time to let us know how we are doing. We are thrilled you found us to be a great place to stay. We will be sharing your comments with our team to celebrate the service they provide. Thank you again and we hope to see you again soon! More 

Wausau, Wisconsin
Contributor
16 reviews 16 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was right off the highway next to restaraunts. We were politely greeted, the hotel is super clean, the room and wifi was great, the breakfast offered hot and cold items including eggs, bacon, sausage, bisquits and gravy. The best part was the mattress. It was the best night sleep my wife and I have had and we both woke... More 

Was this review helpful? Yes
Sanford C, Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for your glowing review. We are thrilled that you think so highly about our property and the job our staff performs. We will be sharing your comment with the team and hope that you get the chance to come back and see us again in the near future. More 

Princeton, New Jersey
Top Contributor
66 reviews 66 reviews
24 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed January 16, 2015

Came for the state fair and to meet my boyfriend's family for the first time. We stayed for 6 nights. The room was big enough to have people stop by and sit at the table and talk without being out at a restaurant or having to go to everyone's houses. Chair and ottoman were comfy. Desk was good - wifi... More 

Was this review helpful? Yes
Sanford C, Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for taking the time to provide us with a review. We do apologize as we believe you have submitted this review for the wrong property. We are a new property and have not had any construction done to our parking lot. We are glad you enjoyed your stay regardless of the property and hope that you will come... More 

Omaha, Nebraska
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 17, 2014

About 1/2 hour after checking out, I realized I had left a re-freezable ice pack in the refridgerator in my room. I called and spoke with Joanne explaining that I would be passing back through town that same evening. She assured me that it would be at the front desk waiting for me. Upon my return at approximately 5PM that... More 

Was this review helpful? Yes
Sanford C, Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for taking the time to let us know how we are doing. We apologize that you were not fully satisfied with your stay. The Christmas cards you had left with us were not picked up the day you dropped them as our mail carrier only comes to the hotel if we have mail delivered our self. We will... More 

Des Moines
Top Contributor
85 reviews 85 reviews
10 hotel reviews
89 helpful votes 89 helpful votes
5 of 5 stars Reviewed December 3, 2014 via mobile

Freezing ice cold pool but great place to sleep. The warm cookies and hot soup are a nice touch upon check-in. Located close to the interstate and mall. Arbys, Ruby Tuesday, Culvers, Pizza Ranch within walking distance.

Was this review helpful? Yes 1
Sanford C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

We know that sleep is very important to our travelers and do all we can to provide a comfortable night with us. We are glad we didn't fail you. We hope you get the chance to visit us again in the near future. More 

Golden, Colorado
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 of 5 stars Reviewed December 1, 2014

We had an excellent stay at the Holiday Inn Express and Suites in Urbandale; we arrived after having faced some poor driving conditions so the fact that the hotel is conveniently located right off I-80 was a plus particularly in this situation. We were greeted enthusiastically by two gentlemen. The entire stay was excellent; my wife and I liked the... More 

Was this review helpful? Yes
Sanford C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for your review. We are glad you enjoyed your stay with us and hope that you will choose us again when traveling through the Urbandale area. More 

Bedford Iowa
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 21, 2014

I have stayed at this Motel so many times they know our first names. They have remarkable pillows and everyone gets two, a firm and soft. Great nights sleep, quiet. Have been given free upgrades when the need came up. The manager is by far one of the best around. He treats us like family. We have been staying there... More 

Was this review helpful? Yes
Sanford C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for the glowing review. We are thrilled we left such an impression on you. We appreciate you staying with us and hope to serve you again in the near future. More 

Minnesota, US
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 21, 2014

Great Hotel, I made reservations over the phone a couple days prior to coming down, the check in at the counter for both my coworker and myself took all of three minutes, super quick and the person checking us in was super friendly The hotel is clean and well decorated, the room was spotless and spacious. A nice spacious bathroom... More 

Was this review helpful? Yes
Sanford C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for your review. We appreciate all guest feedback and will use this in coaching and training with our staff! More 

Kalamazoo, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 29, 2014

The hotel decor was very nice, room was very clean and very quiet!! The staff was very friendly. Breakfast was average, the cinnamon rolls were very good though. It was in a nice area, right off highway, but still quiet inside. The only negative I have is that the beds in our room were terrible, I've never slept on a... More 

Was this review helpful? Yes
Sanford C, Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for your review. We hope to see you again soon! More 

Batavia, Illinois
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 22, 2014

I stayed at the other Holiday Inn near camp Dodge last drill and this one far exceeds it. They gave me my complimentary room upgrade as a Platinum Elite member. The suite was very nice and clean. The A/C worked great and bed was comfortable. I was able to delay checkout so my fiancee was able to sleep in and... More 

Was this review helpful? Yes
Sanford C, Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for the review. We are glad you enjoyed your time with us and cant wait to see you again! More 

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Additional Information about Holiday Inn Express & Suites Urbandale

Address: 8789 Plum Drive, Urbandale, IA 50322
Phone Number:
Location: United States > Iowa > Urbandale
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Urbandale 2.5*
Number of rooms: 93
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