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Holiday Inn Express & Suites Urbandale

Certificate of Excellence
2.5 of 5
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8789 Plum Drive, Urbandale, IA 50322
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Holiday Inn Express & Suites Urbandale
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Ranked #3 of 11 Hotels in Urbandale
Certificate of Excellence
A recent review
5 of 5 stars reviewed 2 days ago
JoAnn R Racine, Wisconsin
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88 reviews from our community

Traveler rating
    47
    23
    11
    5
    2
See reviews for
34
11
3
26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Racine, Wisconsin
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This hotel is fairly new. The rooms are very spacious and clean. The breakfast area is huge and there is a very large table/bar in the middle of the room that would accommodate a large group. I personally hate getting my breakfast and then being unable to find a place to sit - not a problem at this hotel. There... More 

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Springfield, Missouri
1 review
2 of 5 stars Reviewed 3 days ago NEW

Spent one night, May 23, 2015, to visit family. Bathroom had paper product wrappers and pill cups underneath vanity. A little after 5am, we understood a pan of bacon slipped off rack and caught kitchen on fire. Smoke filled certain areas of Hotel. Fire alarm sounded for almost hour, hotel cleared and guests stood out in storm until fire dept... More 

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Sanford C, Manager at Holiday Inn Express & Suites Urbandale, responded to this review

417family2015, We apologize for the experience you had with us on May 23. We do take our guests comments to heart and strive to serve our guests to their utmost satisfaction. We apologize we did not meet your concerns to their fullest during you stay with us and will be reviewing these issues internally with our staff and management to... More 

Knoxville, Illinois
1 review
5 of 5 stars Reviewed 3 weeks ago

WOW! What a great lounge area. The breakfast had lots of options. Also impressed with the meeting room space that you do not find in many travel hotels. The room was very comfortable and was amazed at the channel selection on the large screen TV! Would absolutely stay here again and recommend it to others.

Was this review helpful? Yes
Sanford C, Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Wow! Thanks for the glowing review. We are happy to have the opportunity to serve you on your recent visit with us. We do hope you choose us again for future travels to the Des Moines area. More 

Park Ridge, Illinois, Usa
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We checked into the Holiday Inn Express in Urbandale, just west of Des Moines and north of Clive, Iowa the last weekend in April for two nights. It was the weekend of the Drake Relay races and the hotel was at 100 % occupancy. The hotel was quiet and very pleasant even with so many teenagers. Newer construction with a... More 

Was this review helpful? Yes 1
Sanford C, Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for letting us know about your stay. We are so happy that you found your room and over all stay to your liking. We strive to provide the best service and comfort to all of our guests. We look froward to servicing you in the future. More 

Top Contributor
70 reviews 70 reviews
21 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed April 18, 2015

This is almost your average HIE. I thought the room was clean with a nice choice of pillows. There was a dark colored smear of something by the bathroom garbage can. Bed is a little hard for my taste. I missed having either waffles or pancakes for breakfast and hard boiled eggs. The counters at breakfast were bare. Need more... More 

Was this review helpful? Yes 1
Sanford C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank You for your recent visit with us. We are happy you enjoyed your time with us. We apologize for an inconvenience that didn't earn us a full rating with you. We have taken your comments and will be working to improve for future stays. We do hope you get a chance to come and try us out again. More 

Cedar Rapids, Iowa
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 3, 2015

This is a newer property and it is well maintained. Free Wi-Fi and they give you the password when checking in, without having to ask. Great. They actually get it! Wi-Fi signal was strong enough in the room. Staff is helpful and friendly. Free breakfast in the morning has more variety than some, but not as much as some others.... More 

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Sanford C, Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for taking the time to let us know how we are doing. We are thrilled you found us to be a great place to stay. We will be sharing your comments with our team to celebrate the service they provide. Thank you again and we hope to see you again soon! More 

Wausau, Wisconsin
Contributor
16 reviews 16 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 2, 2015

This was right off the highway next to restaraunts. We were politely greeted, the hotel is super clean, the room and wifi was great, the breakfast offered hot and cold items including eggs, bacon, sausage, bisquits and gravy. The best part was the mattress. It was the best night sleep my wife and I have had and we both woke... More 

Was this review helpful? Yes
Sanford C, Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for your glowing review. We are thrilled that you think so highly about our property and the job our staff performs. We will be sharing your comment with the team and hope that you get the chance to come back and see us again in the near future. More 

Princeton, New Jersey
Top Contributor
66 reviews 66 reviews
24 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed January 16, 2015

Came for the state fair and to meet my boyfriend's family for the first time. We stayed for 6 nights. The room was big enough to have people stop by and sit at the table and talk without being out at a restaurant or having to go to everyone's houses. Chair and ottoman were comfy. Desk was good - wifi... More 

Was this review helpful? Yes
Sanford C, Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for taking the time to provide us with a review. We do apologize as we believe you have submitted this review for the wrong property. We are a new property and have not had any construction done to our parking lot. We are glad you enjoyed your stay regardless of the property and hope that you will come... More 

Omaha, Nebraska
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 17, 2014

About 1/2 hour after checking out, I realized I had left a re-freezable ice pack in the refridgerator in my room. I called and spoke with Joanne explaining that I would be passing back through town that same evening. She assured me that it would be at the front desk waiting for me. Upon my return at approximately 5PM that... More 

Was this review helpful? Yes
Sanford C, Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for taking the time to let us know how we are doing. We apologize that you were not fully satisfied with your stay. The Christmas cards you had left with us were not picked up the day you dropped them as our mail carrier only comes to the hotel if we have mail delivered our self. We will... More 

Des Moines
Top Contributor
107 reviews 107 reviews
9 hotel reviews
94 helpful votes 94 helpful votes
5 of 5 stars Reviewed December 3, 2014

Freezing ice cold pool but great place to sleep. The warm cookies and hot soup are a nice touch upon check-in. Located close to the interstate and mall. Arbys, Ruby Tuesday, Culvers, Pizza Ranch within walking distance.

Was this review helpful? Yes 1
Sanford C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

We know that sleep is very important to our travelers and do all we can to provide a comfortable night with us. We are glad we didn't fail you. We hope you get the chance to visit us again in the near future. More 

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