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Country Inn & Suites Northwood

Certificate of Excellence
3.0 of 5
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711 Diamond Jo Lane, at Diamond Jo Casino, Northwood, IA 50459
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Country Inn & Suites Northwood
Best prices for: 1 room 1 guest
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Ranked #1 of 3 Hotels in Northwood
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 6 days ago
Sara H northwood, United States
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101 reviews from our community

Traveler rating
    51
    43
    4
    0
    3
See reviews for
30
40
3
13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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Minnesota
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel as it is connected to Diamond Jo. We have been to the casino numerous times but have always stayed at the Holiday Inn across the parking lot. Check-in was quick once I was waited on. It seemed that one person at the front desk was doing most of the check in's and the other staff... More 

Was this review helpful? Yes
TMcLaughlin711, General Manager at Country Inn & Suites Northwood, responded to this review

Thank you for the review of your recent stay with our hotel. We are pleased to hear that you had a pleasant stay. It is always good to hear the good and the bad so that we have an opportunity to celebrate the good and continue our work on what can be improved upon. We hope to see you again... More 

Sioux Falls, South Dakota
1 review
1 of 5 stars Reviewed March 10, 2015

My 86 year old mother and I had a very disappointing encounter trying to check in with a voulcher from Diamond Jo's. The computer system was down and the only way we could stay was to have a $200 deposit. The whole situation seemed unreal with no compromising with the front desk and I chose not to stay and drive... More 

Was this review helpful? Yes
TMcLaughlin711, Manager at Country Inn & Suites Northwood, responded to this review

I'm truly sorry for your experience with the front desk check in staff as I expressed to you in our phone conversation the day after this occurred. As I stated then I would (and have) addressed this situation with all of our front desk staff to ensure that a similiar situation does not occur again. Again I am sorry for... More 

Park Rapids, Minnesota
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 1, 2015

4 years of attention to detail, easy access to casino and buffet, substantial and quality breakfast, quality service and even scooping the snow away from my car! means we plan to be back next year's birthday bash with my brothers! Symantha wins the service award after listening to our needs and getting it done with 1 conversation. Thanks Symantha, we'll... More 

Was this review helpful? Yes
TMcLaughlin711, General Manager at Country Inn & Suites Northwood, responded to this review

Thank you so much for the great review of our hotel and staff. We are so pleased that you enjoyed your stay and that Cymantha was able to assist you with everything your group needed to enjoy your birthday bash! We look forward to hosting you and your brothers again upon your next visit to our area. More 

Top Contributor
65 reviews 65 reviews
21 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed February 14, 2015 via mobile

We were interested in this property because it is attached to the hotel. We found a promotional code on the Diamond Jo's website for $77 room. After tax room was $86. We had a rough check-in, the front desk personnel were too busy talking amongst each other about their personal business to be bothered by guests. We were treated as... More 

Was this review helpful? Yes
TMcLaughlin711, General Manager at Country Inn & Suites Northwood, responded to this review

Thank you for your review of our hotel and staff. I am truly sorry that you did not feel like you were a priority to us at your check in and please know that I will address this with all of our staff. I am happy to hear that the customer service did improve with other staff members. I also... More 

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