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Holiday Inn Express & Suites Mason City

2.5 of 5 3041 4th Street SW, Mason City, IA 50401
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Certificate of Excellence 2014
Holiday Inn Express & Suites Mason City
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Holiday Inn Express & Suites Mason City
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92 reviews from our community

Traveler rating
    64
    22
    5
    1
    0
See reviews for
34
8
3
29
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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Birmingham, Alabama
Contributor
15 reviews 15 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The accommodations at the Holiday Inn Express were good. What kept it from being excellent were a couple of reservation and payment snafus that I encountered when I tried to check in and when I checked out. We just could not seem to communicate well with the front desk staff or the central reservations staff on the confirmation and payment... More 

Was this review helpful? Yes
CShellhart, Front Office Manager at Holiday Inn Express & Suites Mason City, responded to this review

bgirl55, Thank you for sharing your comments with us. We are happy to hear that overall you enjoyed your stay with us. Having said that, we would like to extend an apology for any troubles you experienced during your check in process. We would love to be able to discuss this with you further and get to the bottom of... More 

Pensacola, Florida
Top Contributor
108 reviews 108 reviews
35 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed November 21, 2014

Very good front staff, nice breakfast selection, comfortable and clean rooms, nice sized bathrooms, good value overall. Mediocre work-out facility, LG TV's (remotes blow with these TV's), scratchy, cheap towels. Definitely a nice hotel for Mason City and well located.

Was this review helpful? Yes 1
CShellhart, Front Office Manager at Holiday Inn Express & Suites Mason City, responded to this review

Brett C, Thank you for staying with us and sharing your thoughts. We are pleased to hear that you enjoyed the cleanliness and comfort of your room as well as the breakfast selection. With regard to your comments about our fitness center and towels, we are sorry to hear that they were a little below your expectations. If there is... More 

Central, CT
Contributor
16 reviews 16 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 14, 2014

We had the pleasure of staying here for a long weekend in early November. We were visiting NIACC. which is about 8 miles east of this hotel on the same road. Natalie and Donnie were particularly helpful to us during our stay. Donnie in particular as we were unable to obtain our return flight boarding passes 24 hours before our... More 

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CShellhart, Front Office Manager at Holiday Inn Express & Suites Mason City, responded to this review

Kathiernc, Wow, thank you for your review! First and foremost, we want to thank you for staying with us and taking some time to share your thoughts. We are ecstatic to hear that Donnie, Natalie and Jenna provided you with such outstanding service. We will be sure to pass your kind words on to them! We truly appreciate your time,... More 

Top Contributor
51 reviews 51 reviews
31 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed November 3, 2014

Holiday in has truly made a great comeback. The staff was very gracious to us and our 2 service dogs and treated us wonderfully. The room was large and and very clean with all the amenities... So far we were striking 10 out of 10. Again breakfast was delicious. Easy on and off for travel. We will be back

Was this review helpful? Yes
CShellhart, Front Office Manager at Holiday Inn Express & Suites Mason City, responded to this review

Lisatanker, Thank you so much for taking the time to share your thoughts. We are over the moon to hear how well your stay went! We understand the need for service animals and we strive to ensure that both our guests and their hard working companions are comfortable during our stay. We will be sure to pass your generous comments... More 

Saint Paul, Minnesota
2 reviews
4 of 5 stars Reviewed October 11, 2014

We are currently headed to Arizona to escape the cold winter headed our way in St. Paul, Minnesota. Although we planned on driving miles further we had to stop in this lovely town due to car problems. We could not have picked a better hotel. Rooms were clean, staff was friendly and helpful, and lots of restaurants to choose from... More 

Was this review helpful? Yes
CShellhart, Front Office Manager at Holiday Inn Express & Suites Mason City, responded to this review

Violet M, We would like to take a moment to thank you for your comments! First and foremost, we're sorry to hear your travels were off to a rough start! Having said that, we are so glad you were able to stay with us. More importantly, we're happy to hear you were able to get some rest and relaxation while... More 

Liberty, Missouri
Top Contributor
57 reviews 57 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed September 12, 2014

We have used HI Express for years and have always been pleased. This time, front office was helpful, pleasant; breakfast was good, breakfast area was spotless; location was convenient. Only problem was perception of cleanliness or lack thereof in the room. We found a part of an envelope and stamp under the top coverlet, but the main concern was the... More 

Was this review helpful? Yes
CShellhart, Front Office Manager at Holiday Inn Express & Suites Mason City, responded to this review

I2687CSjohn_c, We appreciate that you took some time to let us know how your stay with us went. First and foremost, let me apologize for any trouble you experienced during your stay. We value the time you spend as our guest, and your comfort is our priority. We will be sure to pass your kind words regarding our front desk... More 

Beardstown, Illinois
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 2, 2014

Have stayed at this Holiday Inn many times, have stayed at several in town and this is one of the best. Staff is very friendly, rooms very nice with modern TV, a microwave and fridge. The breakfast is very good, my husbands favorite is the pancake machine! The breakfast room is very nice and quite large. My only problem is... More 

Was this review helpful? Yes
CShellhart, Front Office Manager at Holiday Inn Express & Suites Mason City, responded to this review

dalela48, We would like to take a moment to sincerely thank you for your loyalty! We appreciate your business and are grateful for the recognition you give us. Thank you for pointing out some of our best qualities, we are always happy to meet our the needs of our guests. We look forward to seeing you again soon! - HIE... More 

midwest
Top Contributor
71 reviews 71 reviews
30 hotel reviews
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed September 1, 2014

This was definitely worth the easy 5 minute drive from I-35. Mason City is about half way between Des Moines and the Twin Cities. The room was great, just as other reviewers have pointed out, ours was fresh, quiet, clean, and comfortable. The staff is friendly and helpful. There are restaurants just outside the hotel, including a highly rated Mexican... More 

Was this review helpful? Yes
CShellhart, Front Office Manager at Holiday Inn Express & Suites Mason City, responded to this review

greeny-7, Thank you for taking the time to share your thoughts with us! We are glad that our location was convenient enough to meet your needs. Thank you for sharing your experience regarding our amenities and benefits of local businesses - we are so happy to be in a location with plenty to offer. We look forward to seeing you... More 

Kansas
Senior Contributor
36 reviews 36 reviews
18 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed August 19, 2014

In August 2014 we stayed in the Mason City, Iowa Holiday Inn Express and Suites for two nights. This is new hotel and it's nicely designed. The rooms are extremely spacious as are the bathrooms. And the room had a small refrigerator and microwave plus a small bar area with sink which is a handy amenity. The public spaces are... More 

Was this review helpful? Yes
CShellhart, Front Office Manager at Holiday Inn Express & Suites Mason City, responded to this review

Britishcats, Thanks so much for taking time out of your busy day to share your experience! We're very pleased to read that you enjoyed your stay! We appreciate your compliments on our rooms and location - we love hearing that our guests are able to get so much out of their time with us. We hope to see you again... More 

Rockford, Illinois
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 12, 2014

This is one of the best HIE I've stayed at. I was on the top floor, in a roomy suite, even with 2 beds. My phone was noisy so they replaced it. They had me on the next to top floor & we're a bit hesitant to move me since they were full, but they swapped me. It's right next... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Mason City, responded to this review

Dear Bsnss_Trvlr5, Thank you for taking time out of your busy day to write a review of our hotel. We are delighted you enjoyed your overall experience with us. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel. We look forward to welcoming you... More 

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Additional Information about Holiday Inn Express & Suites Mason City

Address: 3041 4th Street SW, Mason City, IA 50401
Phone Number:
Location: United States > Iowa > Mason City
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Mason City 2.5*
Number of rooms: 87
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Also Known As:
Holiday Inn Express & Suites Mason City Hotel Mason City
Holiday Inn Express And Suites Mason City
Holiday Inn Express & Suites Mason City Iowa

26 photos of this hotel

Management photos: Courtesy of the property manager

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