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Holiday Inn Express & Suites Mason City

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3041 4th Street SW, Mason City, IA 50401
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Holiday Inn Express & Suites Mason City
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Holiday Inn Express & Suites Mason City
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97 reviews from our community

Traveler rating
    69
    22
    5
    1
    0
See reviews for
35
8
4
32
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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Madison, Wisconsin
1 review
5 of 5 stars Reviewed 2 weeks ago

Tony was very helpful during my stay. Had something I needed to print and he went absolutely out of his way to help me solve the problem. Thanks Tony! *************************************************

Was this review helpful? Yes
CShellhart, Front Office Manager at Holiday Inn Express & Suites Mason City, responded to this review

Andrea K, Thank you for your comments! We love hearing that Tony went above and beyond to provide you with exceptional service. We will be sure to share your kind words with him! We hope to host you again soon. - HIE Mason City Staff More 

Reno, Nevada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 12, 2015

Family matters necessitated our extended stay in Mason City, Iowa. Our choice to stay at this Holiday Inn was based on past experience and, again, turned out to be a life saver! The staff at this hotel is exceptional. Any need we had was met quickly and with a smile; this staff has become our second family and it was... More 

Was this review helpful? Yes 1
CShellhart, Front Office Manager at Holiday Inn Express & Suites Mason City, responded to this review

Betsy V, Thank you so much for such a kind review. We are humbled to have been a small piece of comfort for your family during such stressful and trying times. We are happy to know you have returned home safely and that things are moving in the right direction for your family. We truly hope to see you again... More 

Augusta, Georgia
Top Contributor
92 reviews 92 reviews
31 hotel reviews
158 helpful votes 158 helpful votes
5 of 5 stars Reviewed March 1, 2015

I stayed here at this hotel for 6 days. I have not frequented Holiday Inns in a while and was quite pleased with this property. Close to dining, shopping and medical facilities. The bed was comfortable and the in between room noise was non existent. I had a nice suite on the top floor that had a fridge Micro and... More 

Was this review helpful? Yes 1
CShellhart, Front Office Manager at Holiday Inn Express & Suites Mason City, responded to this review

kjay67, Wow! Thank you for such an outstanding review. We are so pleased to hear that you enjoyed your stay! We appreciate your detailed explanation of your experience with us and are happy we were able to make you comfortable while you were with us. 6 days in a hotel for business can quickly become a long, exhausting process, so... More 

Mitchell, South Dakota
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 13, 2015

Traveling with work, we stay in hotels approximately 300 days out of the year. I find Mason City's Holiday Inn Express to be one of the best. Its well constructed (solid core doors, sound proofed walls) well lit wide hallways, very clean & maintained, and a great staff (from the desk clerks to housekeeping to maintenance to management) that is... More 

Was this review helpful? Yes
CShellhart, Front Office Manager at Holiday Inn Express & Suites Mason City, responded to this review

ABlessedNomad, Wow! What an incredible review! We are truly humbled by your comments and want to thank you, first and foremost, for your continued loyalty. We are so happy to hear that you always enjoy your experience with us. We will be sure to share your kind words with our staff - it will definitely warm all of our hearts... More 

Beaver Dam, Wisconsin
Top Contributor
81 reviews 81 reviews
28 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed February 10, 2015

Enjoyed my stay. Bed comfortable. Clean room. Ample parking. Ruby Tuesday restaurant next door. Other restaurants within a block or so. Front desk friendly and helpful. Wifi worked great. I will stay here again when in tne area.

Was this review helpful? Yes
CShellhart, Front Office Manager at Holiday Inn Express & Suites Mason City, responded to this review

BDgolfer, Thank you so much for taking a moment to share your experience with us! We are happy to hear that you enjoyed your overall stay with us. Thank you for taking note of our amenities that you enjoyed. We will be sure to pass your kind remarks on to our staff. We look forward to hosting you again soon!... More 

Birmingham, Alabama
Contributor
15 reviews 15 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 31, 2014

The accommodations at the Holiday Inn Express were good. What kept it from being excellent were a couple of reservation and payment snafus that I encountered when I tried to check in and when I checked out. We just could not seem to communicate well with the front desk staff or the central reservations staff on the confirmation and payment... More 

Was this review helpful? Yes
CShellhart, Front Office Manager at Holiday Inn Express & Suites Mason City, responded to this review

bgirl55, Thank you for sharing your comments with us. We are happy to hear that overall you enjoyed your stay with us. Having said that, we would like to extend an apology for any troubles you experienced during your check in process. We would love to be able to discuss this with you further and get to the bottom of... More 

Pensacola, Florida
Top Contributor
131 reviews 131 reviews
40 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed November 21, 2014

Very good front staff, nice breakfast selection, comfortable and clean rooms, nice sized bathrooms, good value overall. Mediocre work-out facility, LG TV's (remotes blow with these TV's), scratchy, cheap towels. Definitely a nice hotel for Mason City and well located.

Was this review helpful? Yes 1
CShellhart, Front Office Manager at Holiday Inn Express & Suites Mason City, responded to this review

Brett C, Thank you for staying with us and sharing your thoughts. We are pleased to hear that you enjoyed the cleanliness and comfort of your room as well as the breakfast selection. With regard to your comments about our fitness center and towels, we are sorry to hear that they were a little below your expectations. If there is... More 

Central, CT
Contributor
18 reviews 18 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 14, 2014

We had the pleasure of staying here for a long weekend in early November. We were visiting NIACC. which is about 8 miles east of this hotel on the same road. Natalie and Donnie were particularly helpful to us during our stay. Donnie in particular as we were unable to obtain our return flight boarding passes 24 hours before our... More 

Was this review helpful? Yes
CShellhart, Front Office Manager at Holiday Inn Express & Suites Mason City, responded to this review

Kathiernc, Wow, thank you for your review! First and foremost, we want to thank you for staying with us and taking some time to share your thoughts. We are ecstatic to hear that Donnie, Natalie and Jenna provided you with such outstanding service. We will be sure to pass your kind words on to them! We truly appreciate your time,... More 

Top Contributor
54 reviews 54 reviews
32 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed November 3, 2014

Holiday in has truly made a great comeback. The staff was very gracious to us and our 2 service dogs and treated us wonderfully. The room was large and and very clean with all the amenities... So far we were striking 10 out of 10. Again breakfast was delicious. Easy on and off for travel. We will be back

Was this review helpful? Yes
CShellhart, Front Office Manager at Holiday Inn Express & Suites Mason City, responded to this review

Lisatanker, Thank you so much for taking the time to share your thoughts. We are over the moon to hear how well your stay went! We understand the need for service animals and we strive to ensure that both our guests and their hard working companions are comfortable during our stay. We will be sure to pass your generous comments... More 

Saint Paul, Minnesota
2 reviews
4 of 5 stars Reviewed October 11, 2014

We are currently headed to Arizona to escape the cold winter headed our way in St. Paul, Minnesota. Although we planned on driving miles further we had to stop in this lovely town due to car problems. We could not have picked a better hotel. Rooms were clean, staff was friendly and helpful, and lots of restaurants to choose from... More 

Was this review helpful? Yes
CShellhart, Front Office Manager at Holiday Inn Express & Suites Mason City, responded to this review

Violet M, We would like to take a moment to thank you for your comments! First and foremost, we're sorry to hear your travels were off to a rough start! Having said that, we are so glad you were able to stay with us. More importantly, we're happy to hear you were able to get some rest and relaxation while... More 

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