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Comfort Inn

2.0 of 5
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2613 S. Center St., Marshalltown, IA 50158-4501
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Comfort Inn
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Ranked #5 of 11 Hotels in Marshalltown
A recent review
5 of 5 stars Reviewed June 20, 2015
MamaBear311 Springfield Gardens, New York
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33 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Davenport, Iowa
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The room and hallways were very clean. My room faced a field. There was an sheer curtain and a partial drape. The drapes do not close over the window and there was a light across the field that shone in on my bed all night. I was in town for a funeral and my parents were staying in another room.... More 

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Darcy M, General Manager at Comfort Inn, responded to this review

Charles, We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay was not all you expected. As far as room views go, you get either the parking lot or the empty lot behind us for. As I stated in my response from your previous review,... More 

Springfield Gardens, New York
Level Contributor
4 reviews
5 of 5 stars Reviewed June 20, 2015

This was my second stay at this hotel. The staff was wonderful and very accommodating, breakfast was great, the breakfast host was very friendly. The rooms are very clean. It was a very pleasant stay. They are currently in the process of switching from cable to Direct TV. I was pleasantly surprised to discover that. I will definitely continue staying... More 

Was this review helpful? Yes
Darcy M, General Manager at Comfort Inn, responded to this review

Dear guest, Thank you for taking the time to respond to our online survey, regarding your recent stay. I have shared your comments with the entire staff, and they join me in thanking you for your kind words. We hope to see you again when you are in the area. Kind regards, Darcy McCubbin General Manager Comfort Inn 641-752-6000 More 

Tomahawk, Wisconsin
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 20, 2015

We regularly stay at Choice Hotel properties and are generally quite pleased with them. Considering the location and size of Marshalltown we were not expecting such an outstanding stay. Very nice accommodations and the staff was very helpful and pleasant to us. Found a local restaurant only mile or so down the road that they recommended and it was exceptional.... More 

Was this review helpful? Yes 1
Darcy M, General Manager at Comfort Inn, responded to this review

Thank you taking the time to review our hotel. It's always pleasant to receive such positive feedback from guests. I have shared your comments with the staff, and they join me in thanking you as well. We look forward to seeing you again. More 

Marshalltown, Iowa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed November 23, 2014

The brightest point about this hotel is the Continental breakfast, and the sweet lady who ran it. The PM staff is frankly rude and unfriendly. The walls are paper thin, there are literally no curtains (decoration only...they do not pull shut), so if you are on the main floor, you have little privacy. Pipes were rhythmically clanging in the wall... More 

Was this review helpful? Yes
Darcy M, Manager at Comfort Inn, responded to this review

Dear guest, Thank you for taking the time to respond to our online survey regarding your recent stay. On behalf of the entire team, I would like to apologize for failing to exceed your expectations. I have shared your comments with them, and have addressed the issues. The style of curtains that we feature in the rooms are required from... More 

Travelers are raving about these Marshalltown hotels

Naperville
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 20, 2014

I travel to Marshalltown every few weeks and have stayed at the Comfort Inn consistently over the past ten years. The hotel was sold earlier this year, and the new owners have extensively renovated the property. The rooms are clean, quiet, and well appointed, and the breakfast service is excellent. The hotel staff is friendly and efficient, and a number... More 

Was this review helpful? Yes
Darcy M, Manager at Comfort Inn, responded to this review

Dear Mark, Thank you for taking the time to complete our survey regarding your recent stay. It's always reassuring to receive positive feedback from guests. I will definitely be sharing your comments with all the staff. Thank you again, Darcy McCubbin Manager Comfort Inn 641-752-6000 More 

Springfield Gardens, New York
Level Contributor
4 reviews
5 of 5 stars Reviewed October 26, 2014

I was pleasantly surprised by this recently remodeled hotel. There are a few things here and there that are still needing work (no carpet in the lobby) but my room, the breakfast, and everything else was great. The desk staff was very friendly and accommodating, the housekeeper I encountered was very nice as well. I will definitely stay here again... More 

Was this review helpful? Yes
Darcy M, Manager at Comfort Inn, responded to this review

Thank you for completing our online survey regarding your recent stay. It's always rewarding to from our guests. I will share your comments with the staff. More 

Chennai (Madras), India
Level Contributor
47 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed August 24, 2014

The rooms are like new after the renovations. The two nights I was there, the construction crew (or maybe it was a highway crew – people in orange vests) were working by 5am. No sleeping in, but this should resolve itself. The new rooms are neat & standard Comfort Inn style. Sink separate from the bathroom, in-room refrigerator and microwave.... More 

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GM_IA052, Manager at Comfort Inn, responded to this review

Dear Susan, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We greatly appreciate your feedback, and it will be shared for all the staff to see. We are delighted that you enjoyed the new rooms, and common areas. The front doors are next, then we have plans to add an... More 

Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed August 4, 2014

I recently had a large group stay at the Comfort Inn in Marshalltown, Iowa. Our guests were pleasantly surprised with their stay. The rooms were all newly refurbished. The lobby is currently under construction, but will be nice once complete. The staff was friendly, accomodating, and a pleasure to work with. I am looking forward to placing my group at... More 

Was this review helpful? Yes
GM_IA052, Manager at Comfort Inn, responded to this review

Thank you for the kind review. I'll definitely share it with the entire staff. It's always nice to receive positive feedback. We look forward to seeing your group again next year! Darcy McCubbin Manager Comfort Inn 641-752-6000 More 

Okoboji, Iowa
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 1, 2014

We stayed 2 nights (Saturday and Sunday) and were pleasantly surprised at the renovations that were done. Everything had that new smell. The rooms were clean and very modern. The pool was clean and warm. The breakfast had something for every one. They are still renovating the hotel, so there is a cluttered area in the foyer with the new... More 

Was this review helpful? Yes 1
GM_IA052, Manager at Comfort Inn, responded to this review

Dear guest, Thank you for your kind words about the hotel. We strive to make each guest feel as if they are at their home away from home. We take great pride in the changes that have been made recently. We look forward to seeing again in the future. Darcy McCubbin Manager Comfort Inn 641-752-6000 More 

Jennifer Lanham
Level Contributor
107 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
4 of 5 stars Reviewed June 29, 2014

Had a great night in a very nice dbl queen non smoking room. Everything was really new and clean in the room, and there was no smell of cigarette smoke (we would have left if there was). There was a small fridge and microwave in the room. We did not hear any other guests. The reception area is a holding... More 

Was this review helpful? Yes 1
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