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Hampton Inn & Suites Marshalltown

2.5 of 5 20 West Iowa Avenue, Marshalltown, IA 50158
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Certificate of Excellence 2014
Hampton Inn & Suites Marshalltown
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Hampton Inn & Suites Marshalltown
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163 reviews from our community

Traveler rating
    97
    43
    14
    7
    2
See reviews for
63
14
6
69
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (163)
  • Mar-May only
    (38)
  • Jun-Aug only
    (53)
  • Sep-Nov only
    (43)
  • Dec-Feb only
    (29)
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1 review
5 of 5 stars NEW

The room was very clean, quite surroundings and a great night away from home.... OMG.. and they have the fluffy pillows ever. The staff was great and it the hotel itself was beautiful... enough words..

Review collected in partnership with Hampton

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Omaha, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

front desk agent was inexperienced and unprofessional. she didn't seem to know how to book reservations from a reserved block. when we attempted to check in, she finished a five-minute phone call before even acknowledging our presence. We were not given the rate established for the reserved block, but instead had to pay full rate.

Review collected in partnership with Hampton

Was this review helpful? Yes
Liz W, General Manager at Hampton Inn & Suites Marshalltown, responded to this review

Thank you for your review. Please accept my sincere apologies for the poor level of service that you received; this is not the Hampton norm as our goal is Satisfaction Guaranteed. I have addressed these issues with our staff, and hope that the next time you are in the area you will come stay with us again and experience an... More 

West Palm Beach, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

I don't typically stay at Hampton Inns because I have had issues in the past with the brand. I chose this one because it was the only Hilton within 40 miles of my destination. I was very impressed with the staff and the cleaning crew. They are doing an excellent job with the guests and the upkeep of the property.... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Liz W, General Manager at Hampton Inn & Suites Marshalltown, responded to this review

I appreciate you taking time to complete a review regarding your recent stay with us in Marshalltown. I’m happy to hear that we delivered to you a clean and comfortable room and an overall great experience while visiting us. I always enjoy and appreciate when my staff is complimented. They work hard to provide our guests with a personalized experience... More 

United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Had an overall wonderful experience at the Marshalltown Hampton Inn. The facilities were clean, staff friendly and was well rested for my day of business. Breakfast was warm and there was a nice selection. Wonderful job!

Review collected in partnership with Hampton

Was this review helpful? Yes
Liz W, General Manager at Hampton Inn & Suites Marshalltown, responded to this review

Thank you for staying at the Hampton Inn & Suites of Marshalltown and also for taking the time to complete a review regarding your stay with us. I’m happy to hear that you had a good overall experience and that you enjoyed your interaction with my staff. I’m proud of the customer service my staff delivers and I’m glad to... More 

Garfield, United States
1 review
4 of 5 stars Reviewed January 21, 2015

We reserved 10 rooms for family to attend a funeral. The staff were great to work with and the accommodations very nice. We all felt comfortable here and even used the meeting room (compliments of Hampton Inn) in the evening to visit.

Review collected in partnership with Hampton

Was this review helpful? Yes
Liz W, General Manager at Hampton Inn & Suites Marshalltown, responded to this review

Thank you for taking time to complete a reveiw about your stay with us. I apologize that it was not under better circumstances. I appreciate you complimenting the staff. They work really hard to give our guests a feeling of home away from home. I hope you and your family will visit us again. We look forward to your next... More 

Birmingham, United States
1 review
5 of 5 stars Reviewed January 19, 2015

My stay was very comfortable and relaxing. I will make a point to stay at Hampton on all of my trips when available. The staff was very friendly and I especially enjoyed visiting with the nice lady hosting breakfast during the week. She greeted me every morning with a smile and was very helpful. Thank you for taking such good... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Liz W, General Manager at Hampton Inn & Suites Marshalltown, responded to this review

Thank you for staying at the Hampton Inn & Suites of Marshalltown and also for taking the time to complete a review regarding your stay with us. I’m happy to hear that you had a good overall experience and that you enjoyed your interaction with my staff. I’m proud of the customer service my staff delivers and I’m glad to... More 

Minneapolis, Minnesota
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed December 29, 2014

While the Hampton Inn is definitely one of the nicer hotels in this area, we were disappointed that in the spacious rooms there is no couch and no frig while there is definitely room for both of these. Wasted space..... When we arrived at the hotel there was no one in the office, no one at the front desk. Finally... More 

Was this review helpful? Yes
Liz W, General Manager at Hampton Inn & Suites Marshalltown, responded to this review

Thank you for taking the time to review your recent stay at our property. We appreciate all feedback and use it as a learning experience so we can continue providing you with an overall wonderful stay when you visit our property. We have a breakfast attendant on duty every morning. I sincerely apologize that your breakfast experience is not as... More 

Omaha, United States
1 review
5 of 5 stars Reviewed December 21, 2014

After having stayed in all of the other properties in Marshalltown over the past few years, the Hampton Inn is clearly the best property to stay in while in town. The GM & the staff is wonderful and very pleasant & helpful and the rooms are always clean and comfortable. I've never had a negative experience during my numerous stays... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Liz W, General Manager at Hampton Inn & Suites Marshalltown, responded to this review

Thank you for staying with us recently and for completing a review about your stay. I also appreciate you complimenting our staff. They work hard to provide you with excellent service during your stay and being recognized is always appreciated. We look forward to accommodating you again on your return to Marshalltown. More 

Marshalltown, United States
1 review
4 of 5 stars Reviewed December 15, 2014

Nothing spectacular, but then again nothing to complain about. The hotel is clean, comfortable, and we get a good rate through our Company. I think this is one of the better hotels in the area. The room was spacious and quiet. The decor was tasteful. The Staff was helpful and friendly. If you want a comfortable, reasonably-priced hotel in Marshalltown,... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Liz W, General Manager at Hampton Inn & Suites Marshalltown, responded to this review

Thank you for staying at the Hampton Inn & Suites of Marshalltown and also for taking the time to complete a review regarding your stay with us. I’m happy to hear that you had a good overall experience and that you were pleased with your stay. We look forward to your next stay with us. More 

Houston
1 review
5 of 5 stars Reviewed December 15, 2014

The Hampton was a great place to stay. Clean rooms, friendly staff and nice breakfast. I would definitely stay at the Hampton at any location. They are committed to pleasing the customer as their priority.

Review collected in partnership with Hampton

Was this review helpful? Yes
Liz W, General Manager at Hampton Inn & Suites Marshalltown, responded to this review

Thank you for staying with us recently and for completing a review about your stay. I also appreciate you complimenting our staff. They work hard to provide you with excellent service during your stay and being recognized is always appreciated. Being able to deliver and clean and comfortable stay for all of our guests is our number one priority. We... More 

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Additional Information about Hampton Inn & Suites Marshalltown

Address: 20 West Iowa Avenue, Marshalltown, IA 50158
Phone Number:
Location: United States > Iowa > Marshalltown
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Marshalltown 2.5*
Number of rooms: 80
Reservation Options:
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Also Known As:
Hampton Hotel Marshalltown
Hampton Inn And Suites
Hampton Inn & Suites Marshalltown Iowa

27 photos of this hotel

Management photos: Courtesy of the property manager

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