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Hampton Inn & Suites Marshalltown

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20 West Iowa Avenue, Marshalltown, IA 50158
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Hampton Inn & Suites Marshalltown
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Hampton Inn & Suites Marshalltown
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174 reviews from our community

Traveler rating
    105
    45
    14
    7
    3
See reviews for
67
16
6
72
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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Cedar Rapids, Iowa
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

As a Hilton Honors member, we often stay at Hampton Inns when we travel. This was among the best we've ever experienced. The advance online check-in I completed before we left home allowed us to simply pick up our key and go right to the room. Decor was modern and inviting. Whirlpool was very hot (almost too hot). The hot... More 

Was this review helpful? Yes
Marhsalltown, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

I enjoyed my weekend stay, and was even allowed to check out a little late. I was, however, disappointed in was the food selection at the continental breakfast. The rooms were clean and the staff were helpful. I just wish there was a bit more variety of food at breakfast. But, overall I was impressed.

Review collected in partnership with Hampton

Was this review helpful? Yes
Liz W, General Manager at Hampton Inn & Suites Marshalltown, responded to this review

I appreciate you taking time to complete a review regarding your recent stay with us in Marshalltown. I’m happy to hear that we delivered to you a clean and comfortable room. Those Serta Perfect Sleeper mattresses are hard to beat and I’m glad you were comfortable. I’m also happy to hear that you had a good experience with my staff.... More 

Boyden, United States
1 review
5 of 5 stars Reviewed 1 week ago

Went to the races in Marshalltown. And stayed at the Hampton Hotel. Love their service and cleanliness! Would recommend this hotel to everyone that stay in Marshalltown. love the way they have the room arranged and lots of room.

Review collected in partnership with Hampton

Was this review helpful? Yes
Liz W, General Manager at Hampton Inn & Suites Marshalltown, responded to this review

Thank you for staying with us recently and for completing a review about your stay. I also appreciate you complimenting our staff. They work hard to provide you with excellent service during your stay and being recognized is always appreciated. We look forward to accommodating you again on your return to Marshalltown. More 

Ottumwa, United States
1 review
1 of 5 stars Reviewed 1 week ago

I was double billed for my stay and got an '...aw, gee, that's too bad..." from Hilton Honors Customer Service. From the Marshalltown Hampton Inn I got "...yea, you were double billed, but I can't do anything about it..." So, I going to let the Consumer Fraud and Protection Division of the Iowa Attorney General's Office investigate.

Review collected in partnership with Hampton

Was this review helpful? Yes
Liz W, General Manager at Hampton Inn & Suites Marshalltown, responded to this review

Thank you for taking time to speak with me today regarding your concern. I apologize that the authorization process of your credit card was not explained thoroughly to you when you contacted Hilton or the property. As mentioned during our phone call this morning, the room folio amounts you were seeing and referring to in your surveys were simply the... More 

Jesup, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Hampton Inn in Marshalltown, Iowa is the only Hotel I stay at when I travel to Marshalltown. I am always impressed with the quality of service, care, and concern given to the guests. They truly believe in the quality guarantee and work towards it. The rooms are always clean and comfortable. I have never been disappointed in the Hampton Inn.... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Liz W, General Manager at Hampton Inn & Suites Marshalltown, responded to this review

Thank you for staying at the Hampton Inn & Suites of Marshalltown and also for taking the time to complete a review regarding your stay with us. I’m happy to hear that you had a good overall experience and that you enjoyed your interaction with my staff. I’m proud of the customer service my staff delivers and I’m glad to... More 

Tomah, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Very well maintained hotel. The room was very clean and well kept. The service was excellent and staff was friendly. Will definitely stay here again if I am in the area and looking for a place to stay.

Review collected in partnership with Hampton

Was this review helpful? Yes
Liz W, General Manager at Hampton Inn & Suites Marshalltown, responded to this review

Thank you for completing a review regarding your recent stay with us in Marshalltown. I’m happy to hear that we delivered to you a clean and comfortable room. That is always our number goal and priority. We look forward to your next visit with us. More 

West Salem, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Staff was very helpful, they really smiled and made it seem that we were welcome. Hotel was clean and everything was in great shape. Breakfast was very good. Coffee was great too! Quite and calm. Pool and spa were well maintained.

Review collected in partnership with Hampton

Was this review helpful? Yes
Liz W, General Manager at Hampton Inn & Suites Marshalltown, responded to this review

Thank you for staying with us recently and for completing a review about your stay. I also appreciate you complimenting our staff. They work hard to provide you with excellent service during your stay and being recognized is always appreciated. We look forward to accommodating you again on your return to Marshalltown. More 

Marengo, United States
1 review
5 of 5 stars Reviewed March 10, 2015

The most important part of the Hotel to me is cleanliness and appearance. They both were amazing. Usually the complimentary breakfast is just ok. Well this one was really good with a wide variety of choices. Would for sure stay again.

Review collected in partnership with Hampton

Was this review helpful? Yes
Liz W, General Manager at Hampton Inn & Suites Marshalltown, responded to this review

I appreciate you taking time to complete a review regarding your recent stay with us in Marshalltown. I’m happy to hear that we delivered to you a clean and comfortable room and an overall great experience while visiting us. We look forward to seeing you again soon. More 

Omaha, United States
2 reviews
4 of 5 stars Reviewed March 9, 2015

A wonderful queen bed that did its job. I slept like the dead for 9 straight hours. Felt refreshed and ready for the new day. Can't ask more out of a hotel room than that. Then went down and had a very nice breakfast with fresh scrambled eggs, maple flavored kielbasa sausage, and some wonderfully cooked and hot potatoes O'Brien.... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Liz W, General Manager at Hampton Inn & Suites Marshalltown, responded to this review

I appreciate you taking time to complete a review regarding your recent stay with us in Marshalltown. I’m happy to hear that we delivered to you a clean and comfortable room. Those Serta Perfect Sleeper mattresses are hard to beat and I’m glad you were comfortable. Our goal is to receive feedback like yours. We look forward to your next... More 

Beaver Dam, Wisconsin
Top Contributor
81 reviews 81 reviews
28 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed March 5, 2015 via mobile

Convenient location just off of Hwy 30 though the entrance road is a little hard to find. Front desk friendly and fast. Room very clean. Bed comfortable. Room quiet. Desk is a little small but acceptable. Internet speed was very good. Enjoyed my stay and will stay here again when in the area.

Was this review helpful? Yes
Liz W, General Manager at Hampton Inn & Suites Marshalltown, responded to this review

Thank you for staying at the Hampton Inn & Suites of Marshalltown and also for taking the time to complete a review regarding your stay with us. I’m happy to hear that you had a good overall experience and that you enjoyed your interaction with my staff. I’m proud of the customer service my staff delivers and I’m glad to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

27 photos of this hotel

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