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Hampton Inn & Suites Marshalltown

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20 West Iowa Avenue, Marshalltown, IA 50158
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1 room 1 guest
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Hampton Inn & Suites Marshalltown
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210 Reviews from our TripAdvisor Community

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Traveler rating
    130
    48
    19
    9
    4
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77
22
7
90
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (210)
  • Mar-May only
    (64)
  • Jun-Aug only
    (73)
  • Sep-Nov only
    (43)
  • Dec-Feb only
    (30)
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Illinois
Level Contributor
89 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed here for two nights while visiting family & our stay was ok, but had a couple issues that fellow travelers might want to know. We arrived on a Friday night & were greeted by a very nice lady who checked us in very fast, which I also used the Hilton app, which I highly recommend. She was very... More 

Was this review helpful? Yes
Liz W, General Manager at Hampton Inn & Suites Marshalltown, responded to this review

I appreciate the review of your recent stay at our hotel. I'm sorry that you received a poor level of service; this is not the Hampton norm as our goal is Satisfaction Guaranteed. I have addressed these issues with our staff. The next time you are in the area we would love to have you come back and experience an... More 

St Paul, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Special option for premium internet connection wasn't known to staff and how to support. Only option was to discount the room 5$...not what I wanted, wanted premium internet, which is why I opted for it in the first place. Not impressed with staffs training or knowledge of promotion.

Review collected in partnership with Hampton

Was this review helpful? Yes
Liz W, General Manager at Hampton Inn & Suites Marshalltown, responded to this review

I appreciate the review of your recent stay at our hotel. I'm sorry that you received a poor level of service; this is not the Hampton norm as our goal is Satisfaction Guaranteed. I have addressed these issues with our staff. The next time you are in the area we would love to have you come back and experience an... More 

Chicago, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Very clean rooms and reception area, pleasant - helpful staff. The beds are very comfortable and the pool was refreshing. Generous with the breakfast and coffee. I will try to always book with Hampton Hotels from now on wherever I travel to. I will also refer friends and family

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Liz W, General Manager at Hampton Inn & Suites Marshalltown, responded to this review

Thank you for staying with us recently and for completing a review about your stay. I also appreciate you complimenting our staff. They work hard to provide you with excellent service during your stay and being recognized is always appreciated. We look forward to accommodating you again on your return to Marshalltown. More 

Grand Rapids, Minnesota
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Did not know what to expect and was pleasantly surprised. I received hop notch service from staff, the room was excellent. I will definitely be staying at Hampton inns again.the bed was comfortable. Cleanliness stood out in the room.

Was this review helpful? Yes 1
Liz W, General Manager at Hampton Inn & Suites Marshalltown, responded to this review

Thank you for staying at the Hampton Inn & Suites of Marshalltown and also for taking the time to complete a review regarding your stay with us. I’m happy to hear that you had a good overall experience and that you enjoyed your interaction with my staff. I’m proud of the customer service my staff delivers and I’m glad to... More 

2 reviews
5 of 5 stars Reviewed 4 weeks ago

The Staff exceeded my expectations, They were very friendly and helpful. The Hotel was sparkling and clean appearance thru out the Hotel. The room was great and the T V selections was great. we only spent one night during our.

Review collected in partnership with Hampton

Was this review helpful? Yes
Liz W, General Manager at Hampton Inn & Suites Marshalltown, responded to this review

Thank you for staying with us recently and for completing a review about your stay. I also appreciate you complimenting our staff. They work hard to provide you with excellent service during your stay and being recognized is always appreciated. We look forward to accommodating you again on your return to Marshalltown. More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I visited this location while working in the area for a couple of weeks. The Manager Liz and the staff went above and beyond to make sure that things were taken care of and that my stay was as pleasant as possible. Very clean, well kept, and exceptional service.

Was this review helpful? Yes
Liz W, General Manager at Hampton Inn & Suites Marshalltown, responded to this review

Thank you for staying at the Hampton Inn & Suites of Marshalltown and also for taking the time to complete a review regarding your stay with us. I was really nice meeting you. I’m happy to hear that you had a good overall experience and that you enjoyed your interaction with my staff. I’m proud of the customer service my... More 

Kansas City, Missouri
Level Contributor
101 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed 4 weeks ago

All of the staff we had contact with at this hotel were outstanding. We came in early and our room wasn't ready yet. The lady at the front desk took my number and called as soon as our room was ready. We found the room to be clean and spacious. the furniture showed some wear in places but all in... More 

Was this review helpful? Yes
Liz W, General Manager at Hampton Inn & Suites Marshalltown, responded to this review

Thank you for staying at the Hampton Inn & Suites of Marshalltown and also for taking the time to complete a review regarding your stay with us. I’m happy to hear that you had a good overall experience with a few exceptions. I apologize for any inconvenience these may have caused you. We hope you visit again soon. Thank you... More 

Encino, United States
1 review
5 of 5 stars Reviewed 5 weeks ago

Staying here was great for the fact that everything went so smoothly and the place was so clean and orderly. Sometimes the best feature is that you don't notice anything causing you consternation. The room was spacious, the complimentary breakfast was generous and the service was gracious.

Review collected in partnership with Hampton

Was this review helpful? Yes
Liz W, General Manager at Hampton Inn & Suites Marshalltown, responded to this review

I appreciate you taking time to complete a review regarding your recent stay with us in Marshalltown. I’m happy to hear that we delivered to you a clean and comfortable room and an overall great experience while visiting us. I always enjoy and appreciate when my staff is complimented. They work hard to provide our guests with a personalized experience... More 

Tulsa, Oklahoma
1 review
5 of 5 stars Reviewed July 13, 2015

Welcoming staff that went out of their way for special requests. The suite was well appointed, comfortable and spacious. I was traveling with a family member enough has mobility issues and some dementia. We were accommodated with a first floor room close to the breakfast area and the staff went beyond the call of duty to assist when she became... More 

Was this review helpful? Yes
Liz W, General Manager at Hampton Inn & Suites Marshalltown, responded to this review

Thank you for staying at the Hampton Inn & Suites of Marshalltown and also for taking the time to complete a review regarding your stay with us. I’m happy to hear that you had a good overall experience and that you enjoyed your interaction with my staff. I’m proud of the customer service my staff delivers and I’m glad to... More 

Marshalltwon, United States
1 review
3 of 5 stars Reviewed July 13, 2015

Good staff and good hotel apart from the really poor sound insulation, I could hear everything from the room next door, not helped by the adjoining door! Overall a good hotel apart from the noise at night!

Review collected in partnership with Hampton

Was this review helpful? Yes
Liz W, General Manager at Hampton Inn & Suites Marshalltown, responded to this review

Thank you for staying at the Hampton Inn & Suites of Marshalltown and also for taking the time to complete a review regarding your stay with us. I’m happy to hear that you had a good overall experience with the exception of the noise level between rooms. Our adjoining rooms do have a tendency to be a little louder and... More 

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41 photos of this hotel

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Room/suite (12)
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Bathroom (1)
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Dining (8)
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Hotel & grounds (7)
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Business center/function rooms (3)
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Other (6)
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