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Hampton Inn & Suites Marshalltown

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20 West Iowa Avenue, Marshalltown, IA 50158
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Hampton Inn & Suites Marshalltown
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Hampton Inn & Suites Marshalltown
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198 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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Madison, Wisconsin
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This Hampton was top notch as expected with the Hilton brand. Rooms were clean and staff was friendly. Check in and check out went smooth. Breakfast was good . I have nothing else but trip advisor requires you to keep using characters so I will keep typing till I meet the minimum I guess.. which I think is ridiculous.

Review collected in partnership with Hampton

Was this review helpful? Yes
Liz W, General Manager at Hampton Inn & Suites Marshalltown, responded to this review

I appreciate you taking time to complete a review regarding your recent stay with us in Marshalltown. I’m happy to hear that we delivered to you an overall great experience while visiting us. I always enjoy and appreciate when my staff is complimented as well. They work hard to provide our guests with a personalized experience that is memorable. We... More 

Dickinson, Texas
2 reviews
5 of 5 stars Reviewed 1 week ago

The room in this hotel was laid out different from other hotels. It felt more like home and was roomy and very comfortable. The bathroom shower was large (no tub) and could fit even the largest guest if necessary. Perfect room in every way.

Review collected in partnership with Hampton

Was this review helpful? Yes
Liz W, General Manager at Hampton Inn & Suites Marshalltown, responded to this review

Thank you for staying at the Hampton Inn & Suites of Marshalltown and also for taking the time to complete a review regarding your stay with us. I’m happy to hear that you had a good overall experience. We look forward to your next stay with us. More 

Washington, PA
Level Contributor
6 reviews
5 of 5 stars Reviewed 2 weeks ago

I've stayed at this particular Hampton Inn several times and enjoyed my stay each time. As with all Hamptons, clean and wonderfully white linens and the rooms were excellent. Staff was accommodating and polite. Expect typical Hampton breakfast and service. This is a great place to stay.

Was this review helpful? Yes
Liz W, General Manager at Hampton Inn & Suites Marshalltown, responded to this review

Thank you for staying with us recently and for completing a review about your stay. I also appreciate you complimenting our staff. They work hard to provide you with excellent service during your stay and being recognized is always appreciated. We look forward to accommodating you again on your return to Marshalltown. More 

Tucson, Arizona
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Overall, this is a decent hotel. The only problem and it was a real one was the noise factor. Our room reverberated with clomping feet in the room above us for most of the night. We were moved the next night and it was better. However, my advice would be to insist on a room on the top floor was... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Liz W, General Manager at Hampton Inn & Suites Marshalltown, responded to this review

Thank you for completing a review regarding your recent stay with us in Marshalltown. I can understand your frustration regarding the noise level you experienced and apologize for the inconvenience. I'm grateful we were able to accommodate you the next evening by moving you to a different room. We look forward to seeing you again. More 

Marhsalltown, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I've stayed at this Hampton several times and usually have a good experience. My most recent stay was not as positive as I've come to expect. I requesting a smoking room, but for 3 days/2 nights no one was able to find an ashtray for us despite multiple requests. There was also an issue with the water heater that weekend... More 

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Liz W, General Manager at Hampton Inn & Suites Marshalltown, responded to this review

Thank you for your recent stay at the Hampton Inn & Suites of Marshalltown and for taking the time to fill out the survey that was sent to you. I apologize about the water pressure and temperature. We were experiencing problems with our tankless water heater system during the time of your stay but we have now corrected the problem... More 

Marshalltown IA, United States
1 review
1 of 5 stars Reviewed 3 weeks ago

First off, no fridge or iron/ironing board. Not a major issue, but extremely inconvenient. Then, I found fruit in the garbage can, toothpaste stains on the bathroom counter, hand prints on the window, there was standing water in the tub, and there was hair on the sheets and in the tub. This room was clearly not clean. I requested a... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Liz W, General Manager at Hampton Inn & Suites Marshalltown, responded to this review

I apologize you left with the impression you had of our property. The items described in your review not completely factual. I sincerely apologize you felt we had checked you into a room that you felt have not been cleaned yet. As soon as you notified the front desk of the situation we called the Executive Housekeeper and she immediately... More 

Orlando, Florida
Level Contributor
66 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Pros: Large spacious room, lush bedding, terrific staff. Cons: Hard to find entrance, no mini-fridge. I stayed here for one night while attending a conference. The property is clearly visible from the street, but the entrance is hard to find as they are not on the main street and have quite a small temporary sign up. Hopefully they will get... More 

Was this review helpful? Yes 1
Liz W, General Manager at Hampton Inn & Suites Marshalltown, responded to this review

Thank you for completing a review regarding your recent stay with us in Marshalltown. I can understand your frustration regarding the entry into our property. We are hoping with new development coming to our area, a new more visible entrance will be in our near future. Our goal for every guest is a clean and friendly environment during every stay.... More 

Lakeland, United States
2 reviews
5 of 5 stars Reviewed 4 weeks ago

My experience at this hotel was wonderful from the start. The employee that greeted me at the check in counter was very helpful and pleasant. The fresh cookies were a good treat as well. The room was clean, neat and better than expected. I highly recommend this hotel.

Review collected in partnership with Hampton

Was this review helpful? Yes
Liz W, General Manager at Hampton Inn & Suites Marshalltown, responded to this review

Thank you for staying at the Hampton Inn & Suites of Marshalltown and also for taking the time to complete a review regarding your stay with us. I’m happy to hear that you had a good overall experience and that you enjoyed your interaction with my staff. I’m proud of the customer service my staff delivers and I’m glad to... More 

Overland Park, Kansas
Level Contributor
8 reviews
5 hotel reviews
4 of 5 stars Reviewed May 26, 2015

Hampton Inn and Suites was fine. I've stayed in the Super 8, Best Western, and the Tremont Inn on Main in Marshalltown. I much prefer the Tremont Inn for room quality and customer service. However, we stayed at the Hampton Inn this time since we had a relative who needed an elevator. The hotel had water heater problems so we... More 

Was this review helpful? Yes
Liz W, General Manager at Hampton Inn & Suites Marshalltown, responded to this review

Thank you for completing a review regarding your recent stay with us in Marshalltown. I can understand your frustration regarding the entry into our property. We are hoping with new development coming to our area, a new more visible entrance will be in our near future. I appreciate your patience while we repaired our tankless water heaters. I know that... More 

Sheldon, United States
1 review
5 of 5 stars Reviewed May 25, 2015

Our room was very clean, quiet, and had ample room. The Bed was very comfortable, breakfast great, and coffee hot. The staff was extremely helpful and very friendly. Would definately recommend this hotel to stay at.

Review collected in partnership with Hampton

Was this review helpful? Yes
Liz W, General Manager at Hampton Inn & Suites Marshalltown, responded to this review

I appreciate you taking time to complete a review regarding your recent stay with us in Marshalltown. I’m happy to hear that we delivered to you a clean and comfortable room. Those Serta Perfect Sleeper mattresses are hard to beat and I’m glad you were comfortable. We always strive to better ourselves and adding fresh cut fruit and “crack your... More 

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