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TownePlace Suites Des Moines Urbandale

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8800 Northpark Dr., Johnston, IA 20131
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1 room 1 guest
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TownePlace Suites Des Moines Urbandale
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96 Reviews from our TripAdvisor Community

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Traveler rating
    44
    30
    17
    3
    2
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44
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4
18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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English first
  • All months
    (96)
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    (13)
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    (38)
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Council Bluffs, Iowa
Level Contributor
76 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for a weekend to visit Adventureland, and it is a great property. We rented a 2-bedroom suite and were very pleased with the room. The kitchen is small but has everything you need, including dishes, silverware, etc. The refrigerator is full sized, so you have plenty of room for snacks and drinks. The living area was much... More 

Was this review helpful? Yes
FHGdmt, General Manager at TownePlace Suites Des Moines Urbandale, responded to this review

Hello Amy Josephine, Thank you very much for taking the time to review your recent experience with our TownePlace Suites. We are thrilled that you and your family enjoyed your time here. We appreciate your comments and suggestions regarding breakfast and the extra towels and discuss with our team how we can best implement these ideas. We hope that you... More 

Minnesota
Level Contributor
407 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The rooms were very nice, well maintained and clean. The beds were very comfortable. The front desk staff were friendly. We were disappointed with the service at breakfast. We arrived at 9:30 am. Breakfast closes at 10:00 am. It was very busy at that time. Typically when it is busy, one would see staff busy cleaning tables and bringing out... More 

Was this review helpful? Yes
FHGdmt, General Manager at TownePlace Suites Des Moines Urbandale, responded to this review

Hello Randy, Thank you for taking the time to tell us about your recent experience with our hotel. I am embarrassed with the situation that you described regarding our breakfast operation. I want you to know that I am taking immediate action today to rectify this situation in order to keep it from happening again. This is not a normal... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

On a family trip without preplanned reservations we ended a night here. They were one of the few places that had rooms available with a king and sofa bed that would take dogs. The sofa bed was a nice full size. The kitchenette was updated and well scrubbed. Linen was clean and in good shape. Husband and kid enjoyed a... More 

Was this review helpful? Yes
FHGdmt, General Manager at TownePlace Suites Des Moines Urbandale, responded to this review

Hello and thank you very much for the 5 STAR review on TripAdvisor. We are so glad that you enjoyed your time with us and look forward to seeing your family again very soon. Best regards, Tom Murray General Manager More 

Belton, Missouri
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We stayed at the TownePlace Suites on our way to a family reunion. We had stayed here once before and really like the hotel. It was nice to be able to stay a relax and then get up the next morning and only be a couple of minutes away.

Was this review helpful? Yes
FHGdmt, General Manager at TownePlace Suites Des Moines Urbandale, responded to this review

Hello and thank you very, very much for the 5 STAR review on TripAdvisor. We are so glad that you enjoyed your experience with us as we try so hard to exceed our guests expectations. We look forward to seeing you again very soon! Best regards, Tom Murray General Manager More 

1 review
5 of 5 stars Reviewed July 27, 2015

Great place to stay in Des Moines. Clean friendly and quiet! Great location to yummy food, drinks and fun👍👍👏👏. The staff are attentive to any questions or needs. Breakfast was just what I needed and exceeded expectations. 👏👍👏👍. Super friendly staff!

Was this review helpful? Yes
FHGdmt, General Manager at TownePlace Suites Des Moines Urbandale, responded to this review

Hi Laura, Thank you very much for the super 5 STAR review of your recent experience with our TownePlace Suites. We are thrilled that you found our food & beverage tasty including the complimentary hot breakfast buffet. I will pass along your comments to the hotel team and we look forward to hosting you again very soon! Best regards, Tom... More 

Lakeville, MN
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed July 26, 2015

The staff was pleasant and professional, which is the standard we have come to expect at Marriott properties. We had a two-bedroom suite, which was clean and well-appointed. The beds were ridiculously comfortable and all of us commented that the pillows were some of the best we've had at hotels. In the morning, the breakfast eaters were pleased with the... More 

Was this review helpful? Yes 1
FHGdmt, General Manager at TownePlace Suites Des Moines Urbandale, responded to this review

Hello! Thank you for the nice 4 STAR review on TripAdvisor. We certainly appreciate the kind remarks regarding your experience with us. We hope that we are able to host you again should your travels bring you back through the area again! Best regards, Tom Murray General Manager More 

Kathleen, Georgia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 21, 2015

I stayed here with approximately 7 other team members on a business trip. We had the worst experience we could ever have from a Marriott hotel and due to this stay, we will not be staying in a Marriott hotel again unless it is the last one with available rooms. Upon check-in to the rooms: Fleas were in bed sheets... More 

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Orlando G, Manager at TownePlace Suites Des Moines Urbandale, responded to this review

Scott, Thank you for taking the time to review your recent experience with us. We are sorry we were unable to provide the level of service that our hotel is known for. Once notified of the posible bug problem in your room the hotel immediately notified our pest control technician and it was determined later that day that there was... More 

Las Vegas, Nevada
Level Contributor
3 reviews
5 of 5 stars Reviewed July 8, 2015

I have come to expect that my Towneplace Suites will be clean, comfortable and well-equipped. I'll have to say that I was equally pleased to experience an amazingly courteous and friendly staff that took pride in their property. From the General Manager to the Maids, they were eager to please and make sure our stay was enjoyable in spite of... More 

Was this review helpful? Yes
FHGdmt, General Manager at TownePlace Suites Des Moines Urbandale, responded to this review

Hello and thank you so much for the glowing review on TripAdvisor. We are so pleased that you enjoyed your experience with us in so many different ways and especially with your interactions with all of our hotel associates. We appreciate you taking the time to tell us of this and we certainly look forward to serving you again soon!... More 

Indiana
Level Contributor
53 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 6, 2015

Even though GPS gave us completely wrong directions to this hotel, we were very pleased when we got there. Everything was clean and comfortable. The breakfast was tasty with some nice options. We were pleased to have Texas Roadhouse within walking distance. We will come back when in Des Moines again.

Was this review helpful? Yes
FHGdmt, General Manager at TownePlace Suites Des Moines Urbandale, responded to this review

Hello and thank you for the great review on TripAdvisor. We are so glad that you enjoyed your experience with our TowmePlace Suites especially our new enhanced hot breakfast buffet featuring egg patties and both pork and turkey sausage. We hope that you will choose to stay with us again in the future! Best wishes, Tom Murray General Manager More 

Florida, Massachusetts
Level Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 3, 2015

A nice off the road place to stay. Not a real luxury place but its a TownePlace. Check in folks are super friendly. Helped get a room to my liking with no problems. Breakfast is very basic. Instead of egg patties which werent very good may I suggest scrambled or hard boiled eggs?

Was this review helpful? Yes
FHGdmt, General Manager at TownePlace Suites Des Moines Urbandale, responded to this review

Hello and thank you very much for taking the time to tell us about your recent experience with our TownePlace Suites. We are glad that you enjoyed your time with us and look forward to hosting you again very soon. Best regards, Tom Murray General Manager More 

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