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All 4 Johnston hotels

TownePlace Suites Des Moines Urbandale

2.0 of 5 Hotel   |   8800 Northpark Dr., Johnston, IA 20131
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Ranked #2 of 4 Hotels in Johnston
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 days ago
lauren_bergen Omaha
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67 reviews from our community

Traveler rating
    31
    21
    12
    2
    1
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29
11
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Omaha
Contributor
15 reviews 15 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

There were good things and bad things about my recent 3 day stay at this hotel. The good things were the friendly staff, comfortable room, and close proximity to the interstate. The bad things were construction right by my window that woke me up at 7:00 am, one waffle machine that did not cook the waffle all the way through,... More

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Orlando G, Manager at TownePlace Suites Des Moines Urbandale, responded to this review

Thank you for your review! I want to thank you for staying with us, and mentioning great things about our staff! Nevertheless, I was dissapointed that we didn't meet your most basic hotel needs. The issues you experienced have been addressed with our staff and we hope to see you return in the near future. I hope you will contact... More

Chicago
Top Contributor
132 reviews 132 reviews
55 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Not a very good bed or pillows -- why do hotels consistently neglect the one reason people stay there -- to sleep?? Room was clean, bathroom adequate, kitchenette did what it was supposed to, wifi was fast. But you can have all the bells and whistles in the world, and if the bed isn't good, you've missed the mark. Easy... More

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Orlando G, Manager at TownePlace Suites Des Moines Urbandale, responded to this review

Thank you for your review! I want to thank you for choosing to stay with us on your most recent trip to the Des Moines area. We as a leadership team want to ensure our guests leave feeling rested and renewed, and we are disapointed that this did not happen in your case. I hope you will contact me to... More

Miramar Beach, Florida
Top Contributor
100 reviews 100 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Clean, pet friendly, safe, up to modern standards, not a 5 star but efficient, free wifi, staff- London - very helpful and nice, good sized room, kitchenette and fridge, indoor pool, continental breakfast (i do wish they had bacon or sausage available) dining and drink options nearby and the gas station on the corner sells beer and liquor! Room quiet... More

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Orlando G, Manager at TownePlace Suites Des Moines Urbandale, responded to this review

Thank you for your review! I am glad you enjoyed your recent stay with us. I'll be sure to pass on your positive comments to our staff, especially London, she'll be delighted. We hope to see you again soon! Thank you! More

Loma Linda, California
Contributor
13 reviews 13 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This place was amazing. Beautiful, large, very clean room with 2 queen beds and large table with four chairs, and kitchenette with microwave, dishwasher, larger refrigerator and large closet. The breakfast had plenty of options: fresh waffles, apples, bananas, packaged muffins, yogurt, canned fruit, cold cereal, bread, oatmeal with walnuts and brown sugar, hard boiled eggs, and more. The pool... More

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Orlando G, Manager at TownePlace Suites Des Moines Urbandale, responded to this review

Thank you for your review! We thank you, and your familty for choosing our property for your recent visit to the Des Moines area. We have recently undergone a major renovation and are glad you enjoyed the new room layout and decor. We hope to see you return in the near future, and hope you will contact me with any... More

Contributor
17 reviews 17 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is a decent hotel, nothing special. I do like the suite and room amenities. Stove, dishwasher, refrigerator large desk area. My room was clean as is the hotel. Though the hallways, and I checked this on every floor were very hot. Seems like they are trying to save $$ on their AC eleteic bill. The air conditioning in my... More

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Orlando G, Manager at TownePlace Suites Des Moines Urbandale, responded to this review

Thank you for your review! I thank you for choosing the TownePlace Suites, but nevertheless I was dissapointed we were unable to exceed your hotel expectations. I can assure the issues you mentioned have been resolved and we look forward to having you again. If there is anything I can help with before your next visit do no hesitate to... More

Aberdeen, South Dakota
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

In the Des Moines/Ames, IA, area for the NDSU/Iowa State football game. We found the room accommodations at the Town Place Marriott to be exceptionally top rate. The continental breakfast was available at 6AM allowing an early departure to the tailgate party in Ames. Staff was very friendly.

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Orlando G, Manager at TownePlace Suites Des Moines Urbandale, responded to this review

Thank you for your review! We're delighted you chose to stay with us during your visit to the Des Moines/Ames area. Your feedback is greatly appreciated. We hope to see you return for another Iowa State game or any other time your travels bring you to Des Moines. Thank you! Orlando Gonzalez Assistant General Manager More

Brantford, Canada
Senior Contributor
43 reviews 43 reviews
16 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed August 19, 2014

This is my second time at this hotel as it's close to my employer's U.S. office. For the price, you can't beat it. Check in was fast, staff was courteous. Close to a couple of restaurants (Texas Roadhouse right in parking lot) and a Mexican place and Starbucks across the street. The rooms are well equipped with a kitchenette, desk... More

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Denver, Colorado
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 19, 2014

TownePlace Suites off I-80 in north Des Moines was a great find! Very spacious rooms. Comfortable beds. Generous supply and sizing on towels. Even my "studio" with 2 queens had a kitchen area. Probably not adequate for gourmet meal, but certainly sufficient to prepare food "on the road". Several restaurants very near-by. When travelling through this area, we would definitely... More

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Lansing, Michigan
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 6, 2014

I stayed here while visiting friends. It's in a great location and it's right off the highway. That being said, the street noise is non-existent. The continental breakfast is amazing and the little dining area is a great place to sit down, plan your day, watch the news, and eat your breakfast. The pool is fun, as is the hot... More

Was this review helpful? Yes 1
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 of 5 stars Reviewed August 4, 2014

This was our first time staying at this hotel. The staff is excellent and London went above and beyond superior customer service when making our reservation. I cannot thank her enough!! The rooms are clean and quiet. The hotel is located in a developing suburb of Des Moines. We were there for the track and field Junior Olympics and Although,... More

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Additional Information about TownePlace Suites Des Moines Urbandale

Address: 8800 Northpark Dr., Johnston, IA 20131
Location: United States > Iowa > Johnston
Price Range (Based on Average Rates): $$
Hotel Class:2 star — TownePlace Suites Des Moines Urbandale 2*
Number of rooms: 116
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Also Known As:
Townplace Suites Urbandale Hotel Johnston
Towneplace Suites Johnston

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