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TownePlace Suites Des Moines Urbandale

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8800 Northpark Dr., Johnston, IA 20131
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TownePlace Suites Des Moines Urbandale
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93 Reviews from our TripAdvisor Community

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Traveler rating
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    16
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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    (93)
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    (13)
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Belton, Missouri
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed at the TownePlace Suites on our way to a family reunion. We had stayed here once before and really like the hotel. It was nice to be able to stay a relax and then get up the next morning and only be a couple of minutes away.

Was this review helpful? Yes
FHGdmt, General Manager at TownePlace Suites Des Moines Urbandale, responded to this review

Hello and thank you very, very much for the 5 STAR review on TripAdvisor. We are so glad that you enjoyed your experience with us as we try so hard to exceed our guests expectations. We look forward to seeing you again very soon! Best regards, Tom Murray General Manager More 

5 of 5 stars Reviewed 3 days ago NEW

Great place to stay in Des Moines. Clean friendly and quiet! Great location to yummy food, drinks and fun👍👍👏👏. The staff are attentive to any questions or needs. Breakfast was just what I needed and exceeded expectations. 👏👍👏👍. Super friendly staff!

Was this review helpful? Yes
FHGdmt, General Manager at TownePlace Suites Des Moines Urbandale, responded to this review

Hi Laura, Thank you very much for the super 5 STAR review of your recent experience with our TownePlace Suites. We are thrilled that you found our food & beverage tasty including the complimentary hot breakfast buffet. I will pass along your comments to the hotel team and we look forward to hosting you again very soon! Best regards, Tom... More 

Lakeville, MN
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The staff was pleasant and professional, which is the standard we have come to expect at Marriott properties. We had a two-bedroom suite, which was clean and well-appointed. The beds were ridiculously comfortable and all of us commented that the pillows were some of the best we've had at hotels. In the morning, the breakfast eaters were pleased with the... More 

Was this review helpful? Yes 1
FHGdmt, General Manager at TownePlace Suites Des Moines Urbandale, responded to this review

Hello! Thank you for the nice 4 STAR review on TripAdvisor. We certainly appreciate the kind remarks regarding your experience with us. We hope that we are able to host you again should your travels bring you back through the area again! Best regards, Tom Murray General Manager More 

Kathleen, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I stayed here with approximately 7 other team members on a business trip. We had the worst experience we could ever have from a Marriott hotel and due to this stay, we will not be staying in a Marriott hotel again unless it is the last one with available rooms. Upon check-in to the rooms: Fleas were in bed sheets... More 

Was this review helpful? Yes
Orlando G, Manager at TownePlace Suites Des Moines Urbandale, responded to this review

Scott, Thank you for taking the time to review your recent experience with us. We are sorry we were unable to provide the level of service that our hotel is known for. Once notified of the posible bug problem in your room the hotel immediately notified our pest control technician and it was determined later that day that there was... More 

Las Vegas, Nevada
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 weeks ago

I have come to expect that my Towneplace Suites will be clean, comfortable and well-equipped. I'll have to say that I was equally pleased to experience an amazingly courteous and friendly staff that took pride in their property. From the General Manager to the Maids, they were eager to please and make sure our stay was enjoyable in spite of... More 

Was this review helpful? Yes
FHGdmt, General Manager at TownePlace Suites Des Moines Urbandale, responded to this review

Hello and thank you so much for the glowing review on TripAdvisor. We are so pleased that you enjoyed your experience with us in so many different ways and especially with your interactions with all of our hotel associates. We appreciate you taking the time to tell us of this and we certainly look forward to serving you again soon!... More 

Indiana
Level Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Even though GPS gave us completely wrong directions to this hotel, we were very pleased when we got there. Everything was clean and comfortable. The breakfast was tasty with some nice options. We were pleased to have Texas Roadhouse within walking distance. We will come back when in Des Moines again.

Was this review helpful? Yes
FHGdmt, General Manager at TownePlace Suites Des Moines Urbandale, responded to this review

Hello and thank you for the great review on TripAdvisor. We are so glad that you enjoyed your experience with our TowmePlace Suites especially our new enhanced hot breakfast buffet featuring egg patties and both pork and turkey sausage. We hope that you will choose to stay with us again in the future! Best wishes, Tom Murray General Manager More 

Florida, Massachusetts
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A nice off the road place to stay. Not a real luxury place but its a TownePlace. Check in folks are super friendly. Helped get a room to my liking with no problems. Breakfast is very basic. Instead of egg patties which werent very good may I suggest scrambled or hard boiled eggs?

Was this review helpful? Yes
FHGdmt, General Manager at TownePlace Suites Des Moines Urbandale, responded to this review

Hello and thank you very much for taking the time to tell us about your recent experience with our TownePlace Suites. We are glad that you enjoyed your time with us and look forward to hosting you again very soon. Best regards, Tom Murray General Manager More 

Harrison Twp
Level Contributor
69 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 16, 2015

This is the cleanest, spacious, and newest TownSuites that I have stayed in. After staying at a TownSuites in Galveston TX last week, this is the Taj Mahal giving new meaning to compact. The rooms are spacious and the furnishings are comfortable and full sized. I would definitely stay here again.

Was this review helpful? Yes
FHGdmt, General Manager at TownePlace Suites Des Moines Urbandale, responded to this review

Hello and thank you very much for your kind words regarding your recent experience with our TownePlace Suites. We are thrilled that you enjoyed your spacious room accodations. We hope that we will be able to host you again soon should your travels bring you back through the Des Moines area! Best regards, Tom Murray General Manager More 

Omaha
Level Contributor
38 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed June 7, 2015

I last stayed here last September and had an average stay. I was willing to give it another try and I had an Excellent stay!! I needed to stay there on a Saturday night due to business travel. As it is summer, the hotel had a large group of kids staying with their parents and I was expecting the absolute... More 

Was this review helpful? Yes 1
Orlando G, Manager at TownePlace Suites Des Moines Urbandale, responded to this review

Thank you so much for your kind words lauren_bergen! We are extremely grateful that you decided to visit us again and are glad your experience was enjoyable. I am sure our team will appreciate your kind words and I'll be sure to pass them along. Also, I hope you will join us again soon and have a chance to try... More 

Davenport, Iowa
Level Contributor
6 reviews
5 hotel reviews
3 of 5 stars Reviewed May 29, 2015

This was our 2nd time staying at this hotel. The staff are very friendly. I only encountered 2 issues: The ice machines on the 2nd and 3rd floor were broken so I had to go to the first floor for ice, and the pool water temperature was too cold to go swimming. Other than those 2 issues everything was great.

Was this review helpful? Yes
Orlando G, Manager at TownePlace Suites Des Moines Urbandale, responded to this review

Thank you for reviewing your experience with us Munchie70. We are glad you enjoyed your experience with us and we will definitely pass on your comments about the pool temperature to our engineering team. I would like to let you know that the ice machines have been repaired and should be operational on your next visit. Thank you again for... More 

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