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AmericInn Hotel & Suites Johnston

5050 Merle Hay Road, Johnston, IA 50131
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AmericInn Hotel & Suites Johnston
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103 Reviews from our TripAdvisor Community

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Coon Rapids, Minnesota
1 review
5 of 5 stars Reviewed 3 weeks ago

My husband recently stayed here for work. He loved the breakfast and really liked the bed after a long day in construction. I myself called to make the reservation for him and the GM Karen helped me personally! She is absolutely wonderful and so accommodating to our needs. Next week my husband will be going back to stay! If you... More 

Helpful?
Thank Meg Z
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that we were able to met your husbands needs and he was able to relax after a hard day. We look forward to welcoming you back to the hotel in the near future More 

1 review
3 of 5 stars Reviewed December 15, 2015 via mobile

As a non-smoker I was bothered by smell in my room which although a smkoe free room was adjacent to rooms in which smoking was allowed. Room was otherwise clean and comfortable. I was also pleased by the fact that the room was very quiet.

Helpful?
Thank Jack M
kalpesh2, Manager at AmericInn Hotel & Suites Johnston, responded to this review

Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear we didn't meet your expectations. We are a non smoking hotel. I apologize for your inconvenience about the smoke smell. Unfortunately, not every guest abides by the rules, and for this I am sorry. I will speak with the... More 

Chicago, Illinois
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed November 17, 2015

We were only staying one night for an event at Drake University and I wanted to be as cheap as possible. It's not even 15 minutes away from Drake's campus. We have stayed with AmericInn before, so thought we'd give it a try. It has been remodeled inside, but still not entirely brand-new. The beds were just O.K. Kind of... More 

Review collected in partnership with AmericInn Hotels and Suites

Helpful?
Thank can78
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

I hope this notes finds well. We have spoken to the personnel concerned. I apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. More 

Stratford, United States
Level Contributor
5 reviews
3 hotel reviews
3 of 5 stars Reviewed November 9, 2015

AmericInn in Johnston is not too bad. The entry wasn't high quality but the room was nice and seemed updated. Like most hotels, the only thing changed on the bed were sheets and pillow cases. The down comforter hadn't been changed and had an odor.

Review collected in partnership with AmericInn Hotels and Suites

Helpful?
Thank Deborah B
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

Thank you for taking the time to review the hotel. I am truly sorry for not meeting your expectations. I have spoken to the housekeeping staff making sure that have the comforter launder after people check out of the room. If you any suggestions that would of made your stay better please feel free to email me johnston.ia@americinn.com More 

Cedar Falls, Iowa
1 review
5 of 5 stars Reviewed November 3, 2015

The hotel staff was excellent, very easy to work with for a group block we had for our hockey team. We did not get to the hotel until late at night after our game. We had planned a team meal in their breakfast area. We thought the staff might not be happy we were coming in with a very large... More 

Helpful?
Thank SSHSFAM
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

Thank you so very much for taking the time to review your stay with us. I am very happy to hear that you felt at home. This is really one of the things that we try to maintain in our hotel with every guest. We thoroughly enjoyed having your team here. Everyone could not of been nicer and we look... More 

Las Vegas, Nevada
Level Contributor
34 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed October 27, 2015 via mobile

Hey yall, This was my first time staying at an AmericInn but it won't be my last. Customer service was exceptional the front desk lady couldn't of been better. She was very friendly and helpful. I had a suit which was awesome, the room was big and clean all the way through. The bathroom was nice and clean. I had... More 

Helpful?
Thank Allan H
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future More 

Chicago, Illinois
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed October 3, 2015 via mobile

I have crossed this one off the list of Des Moines hotels to consider. The smell of body odor emminating from the rooms near room 143 was so offensive that we asked for a different room. The second room smelled a little better but the sheets were stained and the fist floor window was unlocked and you could jump into... More 

Helpful?
Thank PDQ312
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

I hope this notes finds well. We have sent your feedback to the personnel concerned. I apologize for this bad experience. I have spoken to the housekeeping staff that if a room smell bad that it needs to be deep cleaned or put out of order until we can get the smell gone. I do apologize This is very disappointing... More 

Moville, Iowa
Level Contributor
38 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed September 6, 2015 via mobile

We stayed at this AmericInn for a softball tournament Labor Day weekend. Have to say the one we stayed in last week was much nicer. We got a group rate, and expected a little bit nicer I would say. There were cracks in the ceilings in the hallways, it looked like our shower had been used and abused, and breakfast... More 

Helpful?
Thank Heathmets
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. your concerns have been passed on to our housekeeping management. We will be making some changes to the hotel this winter to improve in needed areas. More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed August 25, 2015

We stayed in the Americinn Johnston on Aug 14, 15, and 16th. When we arrived the staff was welcoming and helpful. When we got to our room it was what we expected. The bed was comfortable and there was a good selection of pillows. The breakfast was very good with a good selection. As we were leaving to go about... More 

Helpful?
Thank Clark P
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

Dear Guests; I truly apologize to you for your inconvenience during your stay. I will talk with the housekeeping staff to make sure that they're checking the DND rooms to make sure the sign had not been removed. The front desk staff should of made your bed for you not hand you the sheets. I am sorry we did not... More 

Belmond, United States
2 reviews
2 of 5 stars Reviewed August 18, 2015

Upon arrival we were greeted by a nice young man at the front desk. He gave us keys to our room and upon opening the door we found the room had not been cleaned. There were beer cans, towels, etc. strewn about, the TV was on and the room was not ready for our stay. We contacted a housekeeping staff... More 

Review collected in partnership with AmericInn Hotels and Suites

Helpful?
Thank Murphy J
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. When we are checking in guest before and at arrival time we try to keep an updated list from the housekeepers throughout the day... More 

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