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All 4 Johnston hotels

AmericInn Hotel & Suites Johnston

5050 Merle Hay Road, Johnston, IA 50131 (Formerly Best Inn Des Moines)
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AmericInn Hotel & Suites Johnston
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Ranked #3 of 4 Hotels in Johnston
A recent review
4 of 5 stars reviewed 1 week ago
KCGretty Carroll, Iowa
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56 reviews from our community

Traveler rating
    15
    17
    15
    5
    4
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24
12
1
15
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
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New Brighton
1 review
2 of 5 stars Reviewed 1 week ago

The motel was easy to find, being on Merle Hay Drive, and was decently clean. The breakfast drinks were luke-warm and weak, however, and there was inadequate parking. Moreover, our room, overlooking the pool, was very noisy. Not a place I would go again.

Review collected in partnership with AmericInn Hotels and Suites

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Carroll, Iowa
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel was nice. Clean. Comfy beds & pillows. Very reasonable for price. Hot tub not currently working. Needed extra towels and an extra blanket staff was happy to help even brought the blanket up to our room! 1 suggestion our room faced the pool the lights were bright even with the curtains closed can they be turned off after hours?... More

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kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

Thank you for your kind words, I pleased that the staff was responsive to your needs and took care of you during your stay. I you were so inclined send me an e-mail we could discuss your concern and go to a conclusion that works for you. johnston.ia@americinn.com More

Green Bay
1 review
4 of 5 stars Reviewed 2 weeks ago

We enjoyed our 4 night stay. Everything worked well and everyone was very friendly. This is not a luxury hotel but it is well-run, clean and an excellent value. Our room was quiet. There are ample restaurants within two miles.

Review collected in partnership with AmericInn Hotels and Suites

Was this review helpful? Yes
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

It is very easy to receive exceptional service and keep it to yourself. However, you took the time to share your experience with our office and we truly appreciate your feedback. On behalf of our hotel staff I am writing to let you know how delighted we were to receive your kind words of praise. More

Winona
2 reviews
3 of 5 stars Reviewed 3 weeks ago

Slight musty smell when we entered the room. Smaller, awkward bathroom/ door area. Odd position of light switch entering room. Supportive bed. Slight gap in door to the hall- had the potential to be loud but it was quiet.

Review collected in partnership with AmericInn Hotels and Suites

Was this review helpful? Yes
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

I do apologize for inconveniences that you endured during your stay. The housekeeping staff is doing deep clean on all of rooms. so this issue doesn't arise again More

Georgetown, Texas
2 reviews
1 of 5 stars Reviewed 3 weeks ago

We had stayed at AmericInn in another city/state before this and expected much more. First view was totally unkempt area around hotel. Grass/weeds must not have been cut for a month. Cigarette butts everywhere. Original room we were given had no hot water. Desk clerk changed us to another wing, but did admit that she knew the room across the... More

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kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

We are truly sorry that your experience did not meet your expectations. Please accept my sincere apologies for any inconvenience you experienced during your stay. Constructive feedback from our guests is crucial in our continued quest to provide unparalleled guest service and impeccably clean lodging accommodations. I have spoken with our guest representative staff and our maintenance staff about the... More

Kansas City, Missouri
1 review
3 of 5 stars Reviewed 4 weeks ago

While the facilities are clean, the staff was okay, but they were unprepared for the number of patrons during the first weekend of the Iowa State Fair. They ran out of breakfast food and towels for both the rooms and the pool! Not good on a weekend that they were at capacity.

Review collected in partnership with AmericInn Hotels and Suites

Was this review helpful? Yes
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

I do apologize that we did not meet your expectations during your stay with us. We will make sure it is better staffed so this isn't an issue again Thank you for your feed back it is truly appreciated, More

Butler, Missouri
Top Contributor
97 reviews 97 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 5 weeks ago

If I had stayed only one night I would have given it a 4, but we stayed two nights so I was able to see what it was really like. The manager was so sour and rude. Would not even recognise anyone was around. Very uncomfortable. That was the first night when we checked in. When we got back to... More

Was this review helpful? Yes
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

I do apologize that you felt uncomfortable during your stay that is not what we want at our hotel. I will have a discussion with all the staff about this matter. We hope that you will give us another try to meet your expectations next time you are in the Des Moines area. Your satisfaction is very important to us. More

Phoenix, Arizona
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 24, 2014

We stayed at AmericInn for 5 nights while visiting Des Moines for the State Fair. The hotel was very clean and you could tell that the carpet and furnishings were recently replaced. Very nice, quiet rooms. Great breakfast for free. Staff was very friendly and accommodting. Overall nice hotel and would stay here again.

Review collected in partnership with AmericInn Hotels and Suites

Was this review helpful? Yes
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

Thank you for your kind words during your stay. I am glad that our staff was willing and helpful during your stay I hope to see you again the next time you are in the Des Moines. More

Lino Lakes
1 review
1 of 5 stars Reviewed August 19, 2014

This is at least my 50th time in an Americinn, and most likely my last. Room was humid/damp and carpet was soaked. I could taste cigarettes in my mouth in this non-smoking room. Staff unwilling to help.

Review collected in partnership with AmericInn Hotels and Suites

Was this review helpful? Yes
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

I truly apologize for the room condition that you had during your stay. As per our phone conversation if there is anything further I can do for you please don't hesitate to call. More

Se Minnesota
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 11, 2014

The hotel was clean and in good shape. The bed was comfortable. Everything worked good. The breakfast was the only disappointment of our stay. I've stayed in other AmericInns and the breakfast was so much better. The sausage was cold even after they brought it right out. There was a long wait for eggs and then they were not good... More

Review collected in partnership with AmericInn Hotels and Suites

Was this review helpful? Yes
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

Thank you for the kind comments on the hotel.. We always appreciate suggestions from our valued guests More

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Additional Information about AmericInn Hotel & Suites Johnston

Address: 5050 Merle Hay Road, Johnston, IA 50131 (Formerly Best Inn Des Moines)
Location: United States > Iowa > Johnston
Price Range (Based on Average Rates): $
Number of rooms: 89
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Also Known As:
Best Inn Johnston
Johnston Best Inn

24 photos of this hotel

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