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All 4 Johnston hotels

AmericInn Hotel & Suites Johnston

5050 Merle Hay Road, Johnston, IA 50131 (Formerly Best Inn Des Moines)
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AmericInn Hotel & Suites Johnston
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66%
Ranked #3 of 4 hotels in Johnston
A recent review
3 of 5 stars reviewed 2 weeks ago
J M Minneapolis, Minnesota
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34 people have reviewed this hotel

Traveler rating
    13
    9
    8
    2
    2
See reviews for
11
8
1
11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
Cherokee
1 review
1 of 5 stars Reviewed 4 days ago NEW

The title says it all. Don't stay here! Hundreds of others to choose from in the area. Don't choose this hotel! The receptionist was rude upon check in, and even worse when our room keys did not work the 2nd day. The room reeked of cigarette smoke. Just plain awful!

Review collected in partnership with AmericInn Hotels and Suites

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kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

I cannot express to own how sorry I am that you had such a horrible experience. I assure that isn't the practice here at our hotel. I do truly apologize More

Minneapolis, Minnesota
1 review
3 of 5 stars Reviewed 2 weeks ago

I have stayed at many AmericINNs and always had a great experience. The hotel was fine......but, my issues were the car dealer behind and the 'paging' of personnel at 6:30A. The walls are thin so; kids running down the hall was annoying and the parents SCREAMING after them was a plus! That had nothing to do with the service though,... More

Review collected in partnership with AmericInn Hotels and Suites

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kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

Thank you for your comments on your recent stay. I do apologize that you did not have a relaxing stay with us. I will speak with the car dealership and try to get them not page so early in the morning. next time you are in the Des Moines, I hope you will give another chance to meet your expectations. More

Des Moines
1 review
4 of 5 stars Reviewed March 6, 2014

Overall great hotel , I've stayed plenty of times and every time it was great . Had a few small problems at my last stay, tv didn't work properly and hot tub was not working and staff at front desk acted as if they didn't know what was going on with the hot tub or the tv. Staff worker was... More

Review collected in partnership with AmericInn Hotels and Suites

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kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

I am so sorry that you had these problems at our hotel. I would be very interested in talking to you You can reach me at 515-270-1111 or email johnston.ia@americinn.com More

Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 2, 2014

Stayed there this past weekend. Heat only works in some rooms. Ours it did our friends room did not. My room looked into the indoor pool. Kinda weird. Overall it was ok not great. We mite stay again if nothing else is open

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kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

I am sorry that you didn't have a wonderful stay with us. The pool was an outdoor pool that they enclosed that is why the rooms are against the pool. We have several other rooms that we would gladly place you in so, you may have a great and relaxing stay with us We would greatly enjoy serving you the... More

Avoca
1 review
2 of 5 stars Reviewed February 10, 2014

Heat turned off in dead of winter... took hours to warm the room. Phone didn't work. Hot tub broken. Beds were hard as a rock. Fold away bed was paper thin. Nobody in our room got any sleep. Waste of money!

Review collected in partnership with AmericInn Hotels and Suites

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kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

I truly apologize that you had such a unpleasant experience at our hotel I would be very interested in talking with you further on this matter.. 515-270-1111 my name is Karen. More

Seattle, Washington
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed January 10, 2014

This isn't a built-to-be-quiet AmericInn. It's an ordinary motel remodeled as an AmericInn. So if you're like us, loyal to AmericInns because of their ultra-quiet construction, know up front that you're not getting that here. It was quiet enough for our stay because there weren't many other guests at the time; we had the second floor to ourselves (which meant... More

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kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

I am sorry that you had a bad experience during your stay with us. I hope that we can meet your expectations next you are in the Des Moines area. I greatly appreciate all your comments and recommendations. More

Rochester
2 reviews
4 of 5 stars Reviewed December 10, 2013

I was pleased with the quality of desk service and the room in relationship to the room rate , i.e. it was a good quality for the money. The breakfast was pretty basic and a the person keeping track of area was a bit slow but not to the point where I would not come again.

Review collected in partnership with AmericInn Hotels and Suites

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kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

Thank you for staying with us. Looking forward to serving you again in the future. More

Brookings
1 review
4 of 5 stars Reviewed November 6, 2013

Good price, the front desk staff was on top of things, very helpful. Room was nice. This was my second stay there, and it was better than the first. I will stay there again next time I am in the area.

Review collected in partnership with AmericInn Hotels and Suites

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kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

Thank you for your gracious comments. We look forward to your next visit More

Pine City
Contributor
20 reviews 20 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 7, 2013

Called Katie to make a reservation, very helpful addressing our needs. She was there on check-in and was delightful. The pool area was kinda dirty and the hot tub was non-functional, yet people were sitting in it. Housekeeping lady spoke zero english when we asked if the tub would work. People hoarded towels- literally. We like the room, breakfast and... More

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kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

Thank you for your kind words on our front desk associate I am glad she took great care of you. The hot tub jets are an issue and we are trying to resolve this, it does have hot water and alot of our guest use this for theraputic reasons as well. We try to make sure that we inform our... More

Madison, Wisconsin
2 reviews
5 of 5 stars Reviewed April 3, 2013

I always stay at this hotel whenever I am in the area. The staff is very freindly and hospitable. The rooms are very clean. I would highly recommend this hotel if you are looking for a great value for your stay

Was this review helpful? Yes
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

Thank you for your kind comments on our hotel. I am pleased that our staff keep meeting your expectation and needs. We look forward to your next visit when you are in the Des Moines area More

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Additional Information about AmericInn Hotel & Suites Johnston

Also Known As:
Best Inn Johnston
Johnston Best Inn
Address: 5050 Merle Hay Road, Johnston, IA 50131 (Formerly Best Inn Des Moines)
Location: United States > Iowa > Johnston
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 hotels in Johnston
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
The newly upgraded rooms at the AmericInn Johnston include updated furnishings, room décor, 32" flat screen TVs and cozy Serta® Perfect Sleeper beds. The AmericInn Johnston hotel is conveniently located just off Interstates I-80 and I-35 on the outskirts of Des Moines and right on the border of Urbandale, Iowa. Visitors can explore our neighboring cities and attractions like the Buccaneer Ice Arena and Metro Ice Arena in Urbandale or the Waveland Golf Course in Clive. In nearby Altoona, gaming enthusiasts can visit the Prairie Meadows Race Track and Casino. We have a nice bike trail conveniently located behind the hotel, great for biking or just a quiet relaxing walk. ... more   less 
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