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AmericInn Hotel & Suites Johnston

5050 Merle Hay Road, Johnston, IA 50131
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1 room 1 guest
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AmericInn Hotel & Suites Johnston
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95 Reviews from our TripAdvisor Community

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Traveler rating
    33
    23
    18
    12
    9
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43
17
2
24
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
  • All months
    (95)
  • Mar-May only
    (26)
  • Jun-Aug only
    (32)
  • Sep-Nov only
    (20)
  • Dec-Feb only
    (17)
All months
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

We stayed in the Americinn Johnston on Aug 14, 15, and 16th. When we arrived the staff was welcoming and helpful. When we got to our room it was what we expected. The bed was comfortable and there was a good selection of pillows. The breakfast was very good with a good selection. As we were leaving to go about... More 

Was this review helpful? Yes
Belmond, United States
2 reviews
2 of 5 stars Reviewed 1 week ago

Upon arrival we were greeted by a nice young man at the front desk. He gave us keys to our room and upon opening the door we found the room had not been cleaned. There were beer cans, towels, etc. strewn about, the TV was on and the room was not ready for our stay. We contacted a housekeeping staff... More 

Review collected in partnership with AmericInn Hotels and Suites

Was this review helpful? Yes
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. When we are checking in guest before and at arrival time we try to keep an updated list from the housekeepers throughout the day... More 

Elkader, Iowa
2 reviews
1 of 5 stars Reviewed 1 week ago

We are staying in a suite tonight and if it wasn't Fair week, I would be checking out. There are no pillows for the pull out bed, which should be considered a bed in a suite. I called down and they said they had no extra. Also the sliding door has boards broken, the remote doesn't work, the phone is... More 

Was this review helpful? Yes
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

Dear guest' I sincerely, apologize for the inconvenience as well of usbeing out of extra pillows. We will sold out and all the pillows were given out. We do have more on order so this doesn't happen in the future. Nothing was mentioned to our staff about the remote not working. We simply ask if there something wrong please give... More 

Minneapolis, Minnesota
1 review
5 of 5 stars Reviewed 2 weeks ago

We enjoyed our stay at the Johnston / Des Moines area AmericInn. The staff was welcoming and the location was great. We loved having a complete breakfast included with the stay and the breakfast bar included so many items ... waffles, sausage, eggs, yogurt, cereals, oatmeal, fruit, bagels, juices, pastries. Good job, AmericInn Johnston!

Review collected in partnership with AmericInn Hotels and Suites

Was this review helpful? Yes
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with. More 

Bolingbrook
1 review
1 of 5 stars Reviewed 2 weeks ago

Check-in took over 20 minutes, was not managed well. Room had mold on AC and drapes, no towels, shower head broken, halls dirty with mud on carpeting. There is minimal parking and hotel is buried behind an automotive dealer, so is hard to get in and out of. The exterior door to pool area was left open and unsecure 24/7... More 

Review collected in partnership with AmericInn Hotels and Suites

Was this review helpful? Yes
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

I genuinely apologize for your inconveniences. This room has been put out of order and will be deep cleaned. I thank you for bringing this to our attention. This employee was new and he will be going through more training. More 

De Witt, IA
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

I called to inquire about reservations/rates regarding a block of rooms being held for a wedding nearby. Was quoted by the gentleman who answered that the rate was $149 + taxes; I stated that that rate was the regular rate and questioned about a special rate for the block of rooms being held--he just said it is the rate of... More 

Was this review helpful? Yes
kalpesh2, Manager at AmericInn Hotel & Suites Johnston, responded to this review

i do sincerely apologize for your inconvenience. When group blocks are made there are rooms guaranteed with a special price. These group blocks have drop off dates; which means that the guest has until that date to pick up the rooms at that rate. The block had dropped when you had called, therefore that was the reason they quoted you... More 

Mount Horeb, Wisconsin
Level Contributor
51 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The rooms were clean, modern... nice rooms. They had an excellent breakfast with a large selection... juice, coffee, fruit, yogurt, cereal, hot scrambled eggs and sausages, biscuits and gravy, toast, pastries, hard boiled eggs, cottage cheese. VERY quiet rooms and very COMFY beds. We slept very well! Would definitely stay here again!

Was this review helpful? Yes
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

Thank you very much for your gracious words about the hotel. I will make sure that everyone see you wonderful comments More 

Peoria, Illinois
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 15, 2015

Our family is part of a traveling baseball club and, unfortunately, stayed here two nights during a weekend tournament In June. From the minute we walked in, we were underwhelmed. Front desk staff failed to inform my husband our room's keyless entry was broken. Didn't discover this until later because the room door was propped open when we checked in.... More 

Was this review helpful? Yes
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

We are truly sorry that your experience did not meet your Expectations; please accept my apologies for any inconvenience you experienced during your Stay. Constructive feedback from our guests is crucial in our continued quest to provide unparalleled guest service and clean lodging accommodations. The rooms were secure and we had already sold the rooms. We asked a guest that... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 12, 2015

We just checked in to AmericInn. The staff here is so friendly! Brooklyn greeted us by name immediately. There are many families and teams here but the hotel got quiet as soon as the pool closed and you would never know the place is filled with young people. The rooms are large, beds are comfortable, and the hospitality is fantastic.... More 

Was this review helpful? Yes
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

It brings me a lot of pride and joy to hear that you're an avid fan of our hotel. We appreciate your business, your loyalty and your trust. Don't hesitate to call us if there's anything we can do to help you during your stay with us.Looking forward to the week ahead. More 

Dubuque, United States
2 reviews
5 of 5 stars Reviewed June 30, 2015

The hotel was very conveniently located for our purpose for being in Des Moines. It was clean and quiet, especially considering it appeared to be fully booked. Our king room was also much larger than I was expecting. Front desk staff were available and helpful. Good value - I would stay there again.

Review collected in partnership with AmericInn Hotels and Suites

Was this review helpful? Yes
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

Your comments on our performance were very generous and will be passed on to the appropriate staff members. It’s always gratifying to know that our efforts were effective and appreciated. Hope next time you are in the Des Moines I hope your next stay is just around the corner. Call us if there is anything we can help you with. More 

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