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All 4 Johnston hotels

AmericInn Hotel & Suites Johnston

5050 Merle Hay Road, Johnston, IA 50131 (Formerly Best Inn Des Moines)
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AmericInn Hotel & Suites Johnston
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Ranked #3 of 4 Hotels in Johnston
A recent review
5 of 5 stars reviewed 6 days ago
Sue K Sun City, Arizona
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61 reviews from our community

Traveler rating
    17
    18
    15
    6
    5
See reviews for
25
13
2
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ann Arbor, Michigan
1 review
2 of 5 stars Reviewed 2 days ago NEW

This was the worst internet I have had in the last ten years. Could not download e-mail and finally gave up. Free hot breakfast consisted of sausage gravy and biscuits or a waffle unless you consider toast a hot breakfast. There was no elevator to the second floor. There was a stale smokey smell in common areas. I will say... More

Review collected in partnership with AmericInn Hotels and Suites

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kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

I am sorry that we did not meet your expectations. I took immediate action to address the situation. Staff was not made aware of the problems with their WI-FI in the guest room until after guest checked out. Upon notification of the problem, the front desk would have gladly moved guest to another room during their night stay. We do... More

Sioux City
1 review
1 of 5 stars Reviewed 4 days ago NEW

Terrible stench of cigarette smoke in "non-smoking" room placed in the middle of the smoking area. Attempted to block smoke smell with a towel to no success. Would not recommend this property although others in the chain are excellent.

Review collected in partnership with AmericInn Hotels and Suites

Was this review helpful? Yes
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

I am terribly sorry that your experience did not meet your expectations. We do have rooms far away from the smoking area. We are working on become an non-smoking hotel. I hope that we will get a chance to meet your expectations next time you are in the area Once again I do apologize. More

Sun City, Arizona
1 review
5 of 5 stars Reviewed 6 days ago NEW

My situations was truly unique. I reserved a room for 3 days, ended staying 6 weeks and my daughter staying a total of 2 mos. The reason this occurred was because my daughter fell the 2nd day we were there, broke her ankle, and the next week having surgery with plates, screws and pins. My daughter's house and bathroom were... More

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kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

Thank you for taking the time to share your comments regarding your recent stay at the AmericInn in Johnston Iowa. Our top priority is creating an environment in which our guests can relax, renew and recharge. Sue, we appreciate your kind words, and we are glad that we could be there to help you through such a rough time. As... More

Ottumwa
1 review
4 of 5 stars Reviewed 2 weeks ago

When I checked in, I forgot to ask about the wi-fi password so I called down. The staff called me by name and answered my question even though if I'd looked it was written on my key sleeve. The next morning, she greeted me by name and made wished me a good day as I was leaving.

Review collected in partnership with AmericInn Hotels and Suites

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kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

Thank you for taking the time to share your comments regarding your recent stay at the AmericInn Johnston on October 10th, 2014. Our top priority is creating an environment in which our guests can relax, renew and recharge. It is very easy to receive exceptional service and keep it to yourself. However, you took the time to share your positive... More

Cedar Falls
1 review
5 of 5 stars Reviewed 2 weeks ago

Great hotel staff was very helpful and friendly. I would recommend it to family and friends. Easy access to major roads and close to places worth visiting. Why your review has to be 200 characters is beyond me.

Review collected in partnership with AmericInn Hotels and Suites

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kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

Thank you for taking the time to share your comments regarding your recent stay at the AmericInn in Johnston Iowa on date on October 7th, 2014. Our top priority is creating an environment in which our guests can relax, renew and recharge. It is very easy to receive exceptional service and keep it to yourself. However, you took the time... More

New Brighton
1 review
2 of 5 stars Reviewed 4 weeks ago

The motel was easy to find, being on Merle Hay Drive, and was decently clean. The breakfast drinks were luke-warm and weak, however, and there was inadequate parking. Moreover, our room, overlooking the pool, was very noisy. Not a place I would go again.

Review collected in partnership with AmericInn Hotels and Suites

Was this review helpful? Yes
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

Thank you for sharing your comments regarding your recent stay at the AmericInn Hotel in Johnston Iowa, on September 18th, 2014 Our top priority is creating an environment in which our Guests can relax, renew and recharge. We are truly sorry that your experience did not meet your Expectations; please accept my apologies for any inconvenience you experienced during your... More

Carroll, Iowa
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 18, 2014

Hotel was nice. Clean. Comfy beds & pillows. Very reasonable for price. Hot tub not currently working. Needed extra towels and an extra blanket staff was happy to help even brought the blanket up to our room! 1 suggestion our room faced the pool the lights were bright even with the curtains closed can they be turned off after hours?... More

Was this review helpful? Yes
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

Thank you for your kind words, I pleased that the staff was responsive to your needs and took care of you during your stay. I you were so inclined send me an e-mail we could discuss your concern and go to a conclusion that works for you. johnston.ia@americinn.com More

Green Bay
1 review
4 of 5 stars Reviewed September 15, 2014

We enjoyed our 4 night stay. Everything worked well and everyone was very friendly. This is not a luxury hotel but it is well-run, clean and an excellent value. Our room was quiet. There are ample restaurants within two miles.

Review collected in partnership with AmericInn Hotels and Suites

Was this review helpful? Yes
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

It is very easy to receive exceptional service and keep it to yourself. However, you took the time to share your experience with our office and we truly appreciate your feedback. On behalf of our hotel staff I am writing to let you know how delighted we were to receive your kind words of praise. More

Winona
2 reviews
3 of 5 stars Reviewed September 10, 2014

Slight musty smell when we entered the room. Smaller, awkward bathroom/ door area. Odd position of light switch entering room. Supportive bed. Slight gap in door to the hall- had the potential to be loud but it was quiet.

Review collected in partnership with AmericInn Hotels and Suites

Was this review helpful? Yes
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

I do apologize for inconveniences that you endured during your stay. The housekeeping staff is doing deep clean on all of rooms. so this issue doesn't arise again More

Georgetown, Texas
2 reviews
1 of 5 stars Reviewed September 4, 2014

We had stayed at AmericInn in another city/state before this and expected much more. First view was totally unkempt area around hotel. Grass/weeds must not have been cut for a month. Cigarette butts everywhere. Original room we were given had no hot water. Desk clerk changed us to another wing, but did admit that she knew the room across the... More

Was this review helpful? Yes
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

We are truly sorry that your experience did not meet your expectations. Please accept my sincere apologies for any inconvenience you experienced during your stay. Constructive feedback from our guests is crucial in our continued quest to provide unparalleled guest service and impeccably clean lodging accommodations. I have spoken with our guest representative staff and our maintenance staff about the... More

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Additional Information about AmericInn Hotel & Suites Johnston

Address: 5050 Merle Hay Road, Johnston, IA 50131 (Formerly Best Inn Des Moines)
Location: United States > Iowa > Johnston
Price Range (Based on Average Rates): $
Number of rooms: 89
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Also Known As:
Best Inn Johnston
Johnston Best Inn

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