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All 4 Johnston hotels

AmericInn Hotel & Suites Johnston

5050 Merle Hay Road, Johnston, IA 50131 (Formerly Best Inn Des Moines)
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AmericInn Hotel & Suites Johnston
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60%
Ranked #3 of 4 hotels in Johnston
A recent review
5 of 5 stars reviewed 2 days ago
WIFamilyTraveler555 Madison, WI
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  • Reviews (44)
  • Photos (15)
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44 people have reviewed this hotel

Traveler rating
    15
    12
    12
    3
    2
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17
11
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12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
Madison, WI
Contributor
12 reviews 12 reviews
7 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

The team was wonderful on the phone and in person. Rooms were clean, would happily stay here again. Really appreciate it being pet-friendly. It is near shopping and a few chain restaurants. It is in a slightly more remote location than many of the other motels in this price range, so it is quiet.

Was this review helpful? Yes
Illinois
1 review
3 of 5 stars Reviewed 3 weeks ago

It was an OK stay. The hot tub is apparently not working but still filled with water. The breakfast was different from other locations because there were not individual containers of milk or catsup which we prefer at a hotel. The milk was a gallon jug and the catsup in a bottle as purchased at a grocery store.

Review collected in partnership with AmericInn Hotels and Suites

Was this review helpful? Yes
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

I apologize for not having the individual packets of ketchup. it is not a requirement for the hotel but we like have it available. I will surely looking into purchasing the individualized packets and i due appreciate your comments and letting me know. The hot is no longer an amenity at this hotel, until we can get it enclosed we... More

Meridian
1 review
5 of 5 stars Reviewed 3 weeks ago

This hotel was a very nice place to stay. The staff was professional and friendly. They were very willing and helpful when we requested additional items like towels and pillows. Breakfast was pleasant and our beds were comfortable. At checkout we expressed a problem we'd had with wet carpet and they were apologetic and we were compensated very well.

Review collected in partnership with AmericInn Hotels and Suites

Was this review helpful? Yes
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

I truly appreciate your gracious words on our staff. All the staff will be informed of this review. I do apologize that the carpet was still damp . Our maintenance team was in there and shampoo'd the carpet. Hope you see you again when you are in the Des Moines area More

Iowa
Contributor
17 reviews 17 reviews
17 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 18, 2014

We've stayed at other AmericInns and this one was just ok in comparison. Rooms were small (though clean and comfortable). The pool was nice but cold and very disappointed that the hot tub was not functioning.

Review collected in partnership with AmericInn Hotels and Suites

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kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

I want to apologize to you for the temp of the pool we will do a better job of keeping on eye on it. Unfortunately the hot is no longer an enmity at the hotel.. We are doing our best to get any and all pictures of the hot tub removed from online, We do not want to mislead our... More

Dubuque
1 review
4 of 5 stars Reviewed June 6, 2014

I stayed one night for a business trip. The room was small but looks like it had just been remodeled. Everything was very clean. Bed was comfy. Room was quiet. Breakfast was good, staff was very helpful.

Review collected in partnership with AmericInn Hotels and Suites

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kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

Thank you for your gracious words, We have several larger rooms to reserve when you come into the Des Moines area. I hope to see you again More

Richfield
Top Contributor
64 reviews 64 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed May 28, 2014

We stayed here in April for a long weekend. For the most part our stay was fine and the people who worked there were helpful. But it is also clear this hotel is experiencing some unnecessary neglect. The room was "vacuum clean" - but clearly the staff missed somethings, like a candy wrapper under a chair. This always makes you... More

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kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

I am truly sorry that your stay with us was sub standard. We do appreciate your comments and the detail that show were we need to pay closer attention to detail and that was taken up with all of our staff. I do wish we could meet your expectations with a future to our hotel More

Denver
1 review
3 of 5 stars Reviewed May 28, 2014

For a quick one night stay it was fine for the price. The room was good. The breakfast was your average hotel breakfast. Had a family above our room that had kids jumping and making noise through early morning hours so hard to sleep.

Review collected in partnership with AmericInn Hotels and Suites

Was this review helpful? Yes
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

I do apologize for not meeting your expectations as well as not getting restful nights sleep. I hope that we may meet your expectations when you are in the Des Moines. Any suggestions on how we can improve please send an email to johnston.ia@americinn.com More

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 14, 2014

The hotel is located right next to I-35 and is on a main road (Merle Hay) which has lots of stores and places to eat. It's not much to look at on the outside but it is nicer than I expected on the inside. Rooms, lobby and breakfast area are very clean with decent furnishings and decorations...nothing really looked out... More

Was this review helpful? Yes
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

It is very easy to receive exceptional service and keep it to yourself. However, you took the time to share your experience with us and we truly appreciate your feedback. On behalf of our hotel staff I wanted to let you know how delighted we were to receive your kind words of praise. More

Omaha
1 review
3 of 5 stars Reviewed April 28, 2014

It was okay. Nicer than other hotels we have been to. Nothing spectacular. The location is great, right off the interstate. The hot tub did not work, which was disappointing. The room windows also did not have screens, which we found odd as the hotel is near a creek area. The weather was perfect to have the window open but... More

Review collected in partnership with AmericInn Hotels and Suites

Was this review helpful? Yes
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

Constructive feedback from our guests is crucial in our continued quest to provide unparalleled guest service and impeccably clean lodging accommodations. I hope that we can meet your expectation next you are in the Des Moines area More

Dumont
1 review
4 of 5 stars Reviewed April 22, 2014

Hotel staff was very friendly. Easiest check in I have had for a while. Room was clean. Had some noisey neighbors but that isn't the hotels fault. Breakfast was very good. Good place to crash after a long day. If your looking for a nice clean place to without all the bells and whistles, give this a try.

Review collected in partnership with AmericInn Hotels and Suites

Was this review helpful? Yes
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

It is very easy to receive exceptional service and keep it to yourself. However, you took the time to share your positive experience with us and we truly appreciate your feedback. Your comments on our performance were very generous and will be passed on to the appropriate staff members. It’s always gratifying to know that our efforts were effective and... More

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Additional Information about AmericInn Hotel & Suites Johnston

Address: 5050 Merle Hay Road, Johnston, IA 50131 (Formerly Best Inn Des Moines)
Location: United States > Iowa > Johnston
Price Range (Based on Average Rates): $
Reservation Options:
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Also Known As:
Best Inn Johnston
Johnston Best Inn

15 photos of this hotel

Management photos: Courtesy of the property manager

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Amenities

Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Official Description (provided by the hotel)
The newly upgraded rooms at the AmericInn Johnston include updated furnishings, room décor, 32" flat screen TVs and cozy Serta® Perfect Sleeper beds. The AmericInn Johnston hotel is conveniently located just off Interstates I-80 and I-35 on the outskirts of Des Moines and right on the border of Urbandale, Iowa. Visitors can explore our neighboring cities and attractions like the Buccaneer Ice Arena and Metro Ice Arena in Urbandale or the Waveland Golf Course in Clive. In nearby Altoona, gaming enthusiasts can visit the Prairie Meadows Race Track and Casino. We have a nice bike trail conveniently located behind the hotel, great for biking or just a quiet relaxing walk. ... more   less 
Number of rooms
89

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