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AmericInn Hotel & Suites Johnston

5050 Merle Hay Road, Johnston, IA 50131
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AmericInn Hotel & Suites Johnston
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AmericInn Hotel & Suites Johnston
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63 reviews from our community

Traveler rating
    18
    19
    15
    7
    4
See reviews for
26
13
2
18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Vincent, Alabama
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel was very clean, super nice sheets and towels. Pool was large, clean and well maintained. Breakfast area was very clean and had a large selection of items. Staff was very friendly and courteous. Price was exceptionally reasonable.

Was this review helpful? Yes
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

Dear Janet I wanted to thank you for all your kind words about the hotel. I am so pleased that you we were able to exceed your expectations and I hope that when you return to the Des Moines area that you will choose our hotel again for your needs, I am will inform the staff of your gracious would... More 

Lombard, Illinois
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 of 5 stars Reviewed 3 weeks ago

Day 1- the bed cover had fresh blood on it. There is no way the person who made this bed could NOT have seen this. It was in plain sight. Yuck! There was no shower curtain. I had to go to the front desk for both. Day 2-Housekeeping was leaving a note on our door as we came back from... More 

Review collected in partnership with AmericInn Hotels and Suites

Was this review helpful? Yes
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

I truly do apologize for all the inconveniences that you endured during your stay. I can not apologize to you enough. The staff will also be made aware of your comments and will be very involved in the corrective action taken to prevent future issues; this is certainly a training opportunity for our guest services & housekeeping team. Once again... More 

Postville
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 17, 2014

Although nothing fancy, this motel was very clean and has been recently updated. The rooms are very clean and breakfast was adequate. No complaints. The staff was able to answer any questions we had. Location is super with quick access to Interstate 35/80.

Review collected in partnership with AmericInn Hotels and Suites

Was this review helpful? Yes 1
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

Thank you for your comments on your recent. stay with us. I am pleased that we met your expectations and look forward to doing so again next time you are in the Des Moines area More 

Ann Arbor, Michigan
1 review
2 of 5 stars Reviewed October 22, 2014

This was the worst internet I have had in the last ten years. Could not download e-mail and finally gave up. Free hot breakfast consisted of sausage gravy and biscuits or a waffle unless you consider toast a hot breakfast. There was no elevator to the second floor. There was a stale smokey smell in common areas. I will say... More 

Review collected in partnership with AmericInn Hotels and Suites

Was this review helpful? Yes
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

I am sorry that we did not meet your expectations. I took immediate action to address the situation. Staff was not made aware of the problems with their WI-FI in the guest room until after guest checked out. Upon notification of the problem, the front desk would have gladly moved guest to another room during their night stay. We do... More 

Sun City, Arizona
1 review
5 of 5 stars Reviewed October 18, 2014

My situations was truly unique. I reserved a room for 3 days, ended staying 6 weeks and my daughter staying a total of 2 mos. The reason this occurred was because my daughter fell the 2nd day we were there, broke her ankle, and the next week having surgery with plates, screws and pins. My daughter's house and bathroom were... More 

Was this review helpful? Yes
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

Thank you for taking the time to share your comments regarding your recent stay at the AmericInn in Johnston Iowa. Our top priority is creating an environment in which our guests can relax, renew and recharge. Sue, we appreciate your kind words, and we are glad that we could be there to help you through such a rough time. As... More 

Ottumwa
1 review
4 of 5 stars Reviewed October 10, 2014

When I checked in, I forgot to ask about the wi-fi password so I called down. The staff called me by name and answered my question even though if I'd looked it was written on my key sleeve. The next morning, she greeted me by name and made wished me a good day as I was leaving.

Review collected in partnership with AmericInn Hotels and Suites

Was this review helpful? Yes
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

Thank you for taking the time to share your comments regarding your recent stay at the AmericInn Johnston on October 10th, 2014. Our top priority is creating an environment in which our guests can relax, renew and recharge. It is very easy to receive exceptional service and keep it to yourself. However, you took the time to share your positive... More 

Cedar Falls
1 review
5 of 5 stars Reviewed October 7, 2014

Great hotel staff was very helpful and friendly. I would recommend it to family and friends. Easy access to major roads and close to places worth visiting. Why your review has to be 200 characters is beyond me.

Review collected in partnership with AmericInn Hotels and Suites

Was this review helpful? Yes
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

Thank you for taking the time to share your comments regarding your recent stay at the AmericInn in Johnston Iowa on date on October 7th, 2014. Our top priority is creating an environment in which our guests can relax, renew and recharge. It is very easy to receive exceptional service and keep it to yourself. However, you took the time... More 

New Brighton
1 review
2 of 5 stars Reviewed September 22, 2014

The motel was easy to find, being on Merle Hay Drive, and was decently clean. The breakfast drinks were luke-warm and weak, however, and there was inadequate parking. Moreover, our room, overlooking the pool, was very noisy. Not a place I would go again.

Review collected in partnership with AmericInn Hotels and Suites

Was this review helpful? Yes
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

Thank you for sharing your comments regarding your recent stay at the AmericInn Hotel in Johnston Iowa, on September 18th, 2014 Our top priority is creating an environment in which our Guests can relax, renew and recharge. We are truly sorry that your experience did not meet your Expectations; please accept my apologies for any inconvenience you experienced during your... More 

Carroll, Iowa
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 18, 2014

Hotel was nice. Clean. Comfy beds & pillows. Very reasonable for price. Hot tub not currently working. Needed extra towels and an extra blanket staff was happy to help even brought the blanket up to our room! 1 suggestion our room faced the pool the lights were bright even with the curtains closed can they be turned off after hours?... More 

Was this review helpful? Yes
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

Thank you for your kind words, I pleased that the staff was responsive to your needs and took care of you during your stay. I you were so inclined send me an e-mail we could discuss your concern and go to a conclusion that works for you. johnston.ia@americinn.com More 

Green Bay
1 review
4 of 5 stars Reviewed September 15, 2014

We enjoyed our 4 night stay. Everything worked well and everyone was very friendly. This is not a luxury hotel but it is well-run, clean and an excellent value. Our room was quiet. There are ample restaurants within two miles.

Review collected in partnership with AmericInn Hotels and Suites

Was this review helpful? Yes
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

It is very easy to receive exceptional service and keep it to yourself. However, you took the time to share your experience with our office and we truly appreciate your feedback. On behalf of our hotel staff I am writing to let you know how delighted we were to receive your kind words of praise. More 

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Additional Information about AmericInn Hotel & Suites Johnston

Address: 5050 Merle Hay Road, Johnston, IA 50131
Location: United States > Iowa > Johnston
Price Range (Based on Average Rates): $
Number of rooms: 89
Reservation Options:
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Also Known As:
Best Inn Johnston
Johnston Best Inn

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