AmericInn Hotel & Suites Johnston (IA) - Hotel Reviews

Also Known As:: Best Inn Johnston; Johnston Best Inn

Address: 5050 Merle Hay Road, Johnston, IA 50131 (Formerly Best Inn Des Moines)

Region: United States > Iowa > Johnston

Amenities:

Fitness Center Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Suites Swimming Pool Wheelchair access

Hotel Style:

Ranked #3 of 4 hotels in Johnston

Price Range: $

Official Description (provided by the hotel):: The newly upgraded rooms at the AmericInn Johnston include updated furnishings, room décor, 32" flat screen TVs and cozy Serta® Perfect Sleeper beds. The AmericInn Johnston hotel is conveniently located just off Interstates I-80 and I-35 on the outskirts of Des Moines and right on the border of Urbandale, Iowa. Visitors can explore our neighboring cities and attractions like the Buccaneer Ice Arena and Metro Ice Arena in Urbandale or the Waveland Golf Course in Clive. In nearby Altoona, gaming enthusiasts can visit the Prairie Meadows Race Track and Casino. We have a nice bike trail conveniently located behind the hotel, great for biking or just a quiet relaxing walk. ... more less

Reservation Options:: TripAdvisor is proud to partner with Orbitz, AmericInn Hotels, Booking.com, Travelocity, Hotels.com and Priceline so you can book your AmericInn Hotel & Suites Johnston reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

51MarkE51

Madison, Wisconsin

1 review

“Great Stay”

Reviewed April 3, 2013

I always stay at this hotel whenever I am in the area. The staff is very freindly and hospitable. The rooms are very clean. I would highly recommend this hotel if you are looking for a great value for your stay

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Thank you for your kind comments on our hotel. I am pleased that our staff keep meeting your expectation and needs. We look forward to your next visit when you are in the Des Moines area More

Jkcollins108

Orange City, Iowa

“NO HOT WATER!!”

Reviewed March 9, 2013

I was greatly disappointed with my stay at the Americinn in Johnston. From the beginning it appeared to be a mediocre hotel. There is no elevator, only stairs to haul luggage up. The room was small and the bed not overly comfortable. The TV needed to be unplugged to use the coffee maker. The room temp was warm upon arrival.... More

We are truly sorry that your experience did not meet your Expectations; please accept my sincere apologies for the inconvenience you experienced during your Stay. Constructive feedback from our guests is crucial in our continued quest to provide unparalleled guest service and impeccably clean lodging accommodations. If you were so inclined to contact me at my email: johnston.ia@americinn.com and will... More

Julie H

Emmetsburg, Iowa, United States

“One of the best experiences ever!”

Reviewed March 4, 2013

Staying there one would say the over all look is OK. But I was pleasantly surprised with the customer service. They made my stay even better than I could ever expect. Karen and the staff were so nice and accommodating. I would truly recommend going there. All of them care about you.

It is very easy to receive expectional service and keep it to yourself, but you took the time to share your comments and I want to thank you for you gracious words and I will pass them on to all of our staff letting them know as well how delighted you were with their services. It is through the eyes... More

Hunter4574

“Not wanting to complain but this stay was not too pleasing...”

Reviewed March 2, 2013 via mobile

Firstly, the was great and they helped us a lot around town. With that being about the only positive thing to say about this hotel. Room was clean but it did not have a DVD player. What hotel has rooms without DVD players?! The hot water in my room was very sporadic, so taking a decent shower or bath was... More

I am disappointed that you had such an unpleasant stay with us, I truely apologize for this. We like our guest to enjoy all of the hotels emenities and relaxations from the moment they walk in until the moment they leave then dreed going back to there room and we obviously fell far from your expectations. I would like to... More

Mike M

Saint Louis, Missouri

“After two stays, I have 15 more planned this year!”

Reviewed February 21, 2013

Extraordinary front desk personnel; they couldn't have been more helpful or more friendly. The room is modern, quite, and clean with the all the amenities of a room that cost twice as much. Granite countertops, a comfortable chair and ottoman, nice flat screen TV, a comfortable "L" shape work space and, of course, a microwave and frig. The continental breakfast... More

Thank you for sharing your comments with us on our performance they were very generous and will be passed on to the appropriate staff members. It is very easy to receive exceptional service and keep it to yourself. However, you took the time to share your positive experience with us and we truly appreciate your feedback. It’s always gratifying to... More

Lattemom71

LeClaire

“Nice Place to Stay”

Reviewed January 29, 2013

Excellent reception at the front desk, comfortable, clean room, nice, typical continental breakfast. A minor issue with the room was addressed promptly and courteously. This was my second time to stay here and I will choose it again next time I am there on business.

Your comments on our hotel were very generous It’s always gratifying to know that our efforts were effective and appreciated. We are still striving for excellence. Our signiture Perk Breakfast items will be expanding in the near future. We will be having 2 hot items with a 3rd option as well, with scrambled eggs, sauage, biscuits & gravy everyday. If... More

jagoodbar

Clarkston, Michigan

Senior Contributor

39 reviews

10 hotel reviews

Reviews in 25 cities

17 helpful votes

“Great stay”

Reviewed January 19, 2013

The young man at the front desk was very polite and professional. The rate was fair and the free breakfast the next morning was more than adequate. If we are passing through this area again in need of a place to stay, this will be it.

We appreicate your kind words about our staff member. I am glad that he was caring and sensible for meeting your arrrival experience. It is easy to receive excellent service and keep it to yourself but you took the time to let us know that you received acceptable service. We look forward to your next visit with us when you... More

arla59

Cedar Falls, Iowa

“recent stay”

Reviewed December 25, 2012

I had a nice room. It was clean, convenient, and a good quality for the price. The front desk staff were helpful and friendly. There was a little microwave, fridge, and wifi was free. The breakfast was not great, as there was no fruit. If you like carbs, you are in luck. I would not stay here again, though, because... More

Thank you for taking the time to give us a review, it is through the eyes of our guest that we can accurately assess our services and accommodations. We appreciate your kind words on the hotel and our staff. I would like to sincerely apologize to you for the items unavailable. Our signature perk breakfast does offer fresh fruit. In... More

Sassygt

“Nice place to stay.”

Reviewed December 19, 2012 via mobile

Our room was nicely decorated, well kept, very clean. We got into town early and they allowed us an early check in. We did not join in the breakfast, but i did go in an get coffee and a pastry, they have the typical continental breakfast. The staff was very friendly and helpful. I will definitely stay here again.

Thank you for your kind words about the hotel and the staff. I want you to know that we value our guests opinion and comments; this is the best way to make sure we are giving our guests the best value and quality of service. Our breakfast will be changing we will be having two hot items scrambled eggs, sausgage... More

Jet06181983

Senior Reviewer

9 reviews

4 hotel reviews

Reviews in 8 cities

7 helpful votes

“Great service- nice pace”

Reviewed October 17, 2012

We received great, understanding front desk service. We had a few personal problems and the hotel staff did everything they could to make our visit better. Breakfast is workable in a fairly clean area. Could have been cleaner. Price was right.

I am glad that you had a pleasant stay with us. I am also pleased the front desk staff was sensible towards your needs and took the necessary steps to make you feel welcome. We greatly appreciate your specific comments on how we could have better maintained our breakfast area. This is definately a good training opportunity for our staff. More

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AmericInn Hotel & Suites Johnston

AmericInn Hotel & Suites Johnston

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