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Clarion Highlander Hotel and Conference Center

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2525 North Dodge Street, Iowa City, IA 52245 (Formerly Quality Inn Highlander Conference)
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Clarion Highlander Hotel and Conference Center
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146 Reviews from our TripAdvisor Community

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New York
Level Contributor
111 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

First off we walked into our room and it was extremely cold, it took several hours (almost all night) to warm up. The temperature could not be set in degrees, just high or low so it took a lot of trial and error to get it comfortable. The beds are bouncy and floaty, not in a good way. There was... More 

Helpful?
Thank g-and-s-NYC
Jeffrey H, General Manager at Clarion Highlander Hotel and Conference Center, responded to this review

Hello, Thank you for taking the time to send us your comments on your stay. I apologize for the unfortunate experience in the hot tub. We are working to correct those issues and prevent future problems from occurring. Please allow me to contact you personally to follow up in regard to the restaurant experience. I appreciate your time and we... More 

East Dundee
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We had a late arrival on a cold January night....The rooms upon entering are out dated and some what of a stale smell possible smoke in a non - smoking room..Bathrooms are ok but seem to be out dated as well.. The room does have a sun light/heat which was nice. The beds were clean and the pillows are plentyful... More 

Helpful?
1 Thank Larkn5
Jeffrey H, General Manager at Clarion Highlander Hotel and Conference Center, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Jeffery Hickman... More 

Ames, Iowa
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

First time at this hotel, room was spacious, clean with easy access. The restaurant was amazing, best steak salad I have ever eaten. It was bitter cold and it did seem like the heater struggled some, the bed and pillows were very comfortable

Helpful?
Thank Debra_50154
Jeffrey H, General Manager at Clarion Highlander Hotel and Conference Center, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More 

Iowa City, Iowa
1 review
3 of 5 stars Reviewed January 1, 2016

This hotel isn't 4 stars but definitely met our needs. There was no microwave or fridge in the room we stayed which seemed unusual since most do. Breakfast was nothing to rave about but the normal cereal, oatmeal, muffins, waffles, eggs, etc. Perhaps it was a busy morning but there were no plates there, no sausages left and hardly any... More 

Helpful?
Thank JulesIowaCity
Jeffrey H, General Manager at Clarion Highlander Hotel and Conference Center, responded to this review

Thank you for taking time to do the online survey about your stay. We are constantly trying to improve, your feedback is greatly appreciated. Thank you for your Patronage, Have an Blessed Day! More 

Osage, Iowa
2 reviews
2 of 5 stars Reviewed November 2, 2015

My daughters wedding receptioin was held here. The room opened up late and our hostesses had to help set up the head table. The keg was not tapped when the room opened up 20 minutes after start and no money was at the bar for change. Food was cold for the last half of the guests. People left before the... More 

Helpful?
Thank penn066
Jeffrey H, General Manager at Clarion Highlander Hotel and Conference Center, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Travelers are raving about these Iowa City hotels

Solon, Iowa
1 review
5 of 5 stars Reviewed October 30, 2015

I recently attended a Gala banquet at this hotel. Upon entrance the hotel was clean, and I was greeted with a friendly face. The staff was professional, polite, and prompt with service, and handled the number of quests quite adequately. The rooms are spacious and the pool area is great, and actually would be a great place to host a... More 

Helpful?
Thank 52333mom
Jeffrey H, General Manager at Clarion Highlander Hotel and Conference Center, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More 

Mechanicsville, Iowa
1 review
4 of 5 stars Reviewed October 30, 2015

We held a fundraising masquerade gala with around 100 people attending. The room was beautiful and set up nicely for our use. The food was good, and the warmers were kept full. The hotel workers were helpful and polite. I asked hotel staff for a chair for a person who couldn't stand and they got 2 chairs right away and... More 

Helpful?
Thank Janice M
Jeffrey H, General Manager at Clarion Highlander Hotel and Conference Center, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More 

Kalona, Iowa
1 review
4 of 5 stars Reviewed October 30, 2015

I absolutely love the mirror room for all my adornable.u jewelry events! Have had a great experience with all the staff. They have exceeded my expectations with regard to needing gluten free options. They also helped offer a great drink special for our events.

Helpful?
Thank Susi319
Jeffrey H, General Manager at Clarion Highlander Hotel and Conference Center, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More 

Williamsburg, Iowa
1 review
5 of 5 stars Reviewed October 30, 2015

I want to personally thank the Clarion Highlander Hotel and Conference Center for allowing The Women's Power Networking to host a Masquerade Gala for 2 non-profit organizations, Shelter House in Iowa City and House of Hope in Cedar Rapids on Friday Night. As an organization of women, we see the growing need of charitable organizations across Eastern Iowa's Creative Corridor.... More 

Helpful?
Thank kimberliel725
Jeffrey H, General Manager at Clarion Highlander Hotel and Conference Center, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More 

Marshalltown, Iowa
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed October 27, 2015

Held a wedding reception for 300, although we were able to make the room look beautiful the dinner took over 2 hours to be served, was served haphazardly with some never served and food at the end cold and under cooked. They are not able to handle a large crowd even though advertising for 'groups up to 350' Banquet room... More 

Helpful?
3 Thank K M
Jeffrey H, General Manager at Clarion Highlander Hotel and Conference Center, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

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