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BEST WESTERN PLUS Independence Inn & Suites

2100 Swan Lake Boulevard, Independence, IA 50644-2760 (Formerly Country Inn & Suites Independence)
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Certificate of Excellence 2014
BEST WESTERN PLUS Independence Inn & Suites
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BEST WESTERN PLUS Independence Inn & Suites
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85 reviews from our community

Traveler rating
    59
    18
    3
    0
    5
See reviews for
30
20
2
28
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
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    (85)
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    (17)
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    (21)
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    (28)
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    (19)
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Independence, IA, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

My husband and I have stayed at this hotel every time we are in town to visit his family. We've never had a problem during our stay. Rooms are nice for a mid-priced hotel chain and staff has always been very attentive. Rooms are always VERY clean. Prices have increased during the past year - but it's still a decent... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Manager16105, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

Thank you so much for the generous compliments regarding our rooms and our front desk and housekeeping team! We take pride in offering our friends and family of Independence a great place to stay at an affordable price and as always we make sure that we maintain the highest standards of cleanliness and friendliness. The summer wedding season can get... More 

Independence, Iowa, United States
2 reviews
5 of 5 stars Reviewed January 12, 2015

staff was great! 2nd and 3rd shift front desk staff very helpful and tentative. Did not interact with 1st shift desk staff person but sure she was great as well. Always a great time and stay at the hotel! Will definitely be back!

Was this review helpful? Yes
Manager16105, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

Thanks so much for the great compliments about our hotel and staff, we thrive on providing each guest with a wonderful experience here while they are away from home! Our number one goal is for each guest to walk away remarking about our clean rooms, amazing breakfast options, and friendly customer service. We hope that we will have an opportunity... More 

DesMoines, United States
2 reviews
5 of 5 stars Reviewed December 29, 2014

The staff was very helpful. They assisted in my tv programming because my remote didnt work. Their workout room was clean. One of the pieces didnt work correctly which was of course the one I wanted to use but It was ok. They had several machines and the elliptical worked just fine.

Review collected in partnership with Best Western

Was this review helpful? Yes
Manager16105, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

Thank you for taking the time to write a review regarding your recent stay at our hotel and thank you for bringing to my attention the issues with the equipment in the fitness room so that I can have our servicer come a take a look at it. I am happy to hear that our front desk team was able... More 

Saint Louis, Missouri
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 29, 2014

Much nicer than expected for a small town close to bigger Waterloo/CF. Had King Suite. As nice as Embassy Suites. Good access to interstate. Decent hot breakfast. Pleasant helpful staff. Nice small workout room and pool/hot tub. Clean. No complaints. Will return.

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Manager16105, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

We really appreciate your compliments about our hotel! We work hard to provide our guests with each of the things you mentioned and we would like to thank you for taking the time to post about them online. We hope to see you back when your travels return you to the area! Have a Happy New Year! More 

Independence, United States
1 review
5 of 5 stars Reviewed December 12, 2014

This was a very clean and quiet hotel. The free breakfast was excellent! The rooms were very clean and modern. The TV channel selection was very good!l The check-in employees were very helpful for check-in.

Review collected in partnership with Best Western

Was this review helpful? Yes
Manager16105, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

Thank you so much for the great review and all of the compliments about our hotel, we truly appreciate it very much!! We strive to be the best hotel with the cleanest rooms, best customer service, great breakfast, and a reasonable price. We hope that when anyone is visiting in or around the Independence area that we are their first... More 

Bettendorf, United States
1 review
4 of 5 stars Reviewed December 11, 2014

I stay at the Best Western Plus in Independence when I travel home to visit family. I have always had a great experience. I think some of the rooms are a bit overpriced, but my experience has always been excellent.

Review collected in partnership with Best Western

Was this review helpful? Yes
Manager16105, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

Thank you for your comments. We are very fortunate to have so many great reviews here on TripAdvisor and I greatly appreciate you adding your experience. We are happy to hear that you visit us often while you are in Independence; it is our pleasure to be able to provide the guests our our town with a beautiful, comfortable place... More 

Des Moines, Iowa
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed December 6, 2014

Excellent. Rooms were clean, quiet and in good shape. Staff was very helpful (and recommended two very nice restaurants) and cordial. This will be a mainstay whenever I am in the area. I have recommended this motel to all my coworkers who also travel.

Was this review helpful? Yes
Manager16105, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

We really appreciate the generous compliments about our hotel and staff and we are happy to hear that your experience here was pleasant and cause to return again! Our number one goal is to provide a clean, comfortable room in a beautiful facility at a competitive rate and to provide outstanding customer service to each and every one of our... More 

Peoria, Illinois
Top Contributor
63 reviews 63 reviews
12 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed December 3, 2014

This is the second time we stayed here.Pretty much the same issues both times but this time two issues bothered us a little more.Let me start by saying overall it's a decent place.The Staff was always nice,Housekeeping was quick and did a good job. The issues that we did not like was the breakfast is so bad we will not... More 

Was this review helpful? Yes
Manager16105, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

Thank you so much for taking the time to post a review for us and give us your feedback; we count on our guests to be our eyes and ears for the hotel and let us know how we are exceeding expectations, as well as where we have room for improvements. We appreciate your suggestions and would like to take... More 

1 review
5 of 5 stars Reviewed November 24, 2014

Recommended place to stay. Family see why it's the highest rated place to stay. 27 miles from UNI dome. Easy drive off of Hwy 20. Great atmosphere and clean rooms with NO chemical cleaning smell. Nice pool and hot tub and good breakfast. Great price and my family was pleased to stay here. Thanks!

Review collected in partnership with Best Western

Was this review helpful? Yes
Manager16105, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

Thank you so much for the positive review and generous compliments about our hotel and staff. Our number one goal is to provide travelers with a clean, comfortable, and beautiful place to stay while they are away from home. We strive to make sure that you all feel the warm greeting and comforts of home even though you are on... More 

Omaha, Nebraska
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 22, 2014

We stayed there twice in one week because we came back through, we knew it was good after the first stay. Breakfast was outstanding! staff kept food replenished. Would stay there again. Clean and quiet.

Was this review helpful? Yes
Manager16105, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

We really appreciate your generous compliments and your loyalty to our hotel, as well as, the Best Western brand! We are so happy to hear that you experienced a pleasant comfortable stay and had a great breakfast to start your day! My staff and I are pleased to provide you with these things and our friendly customer service each time... More 

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Additional Information about BEST WESTERN PLUS Independence Inn & Suites

Address: 2100 Swan Lake Boulevard, Independence, IA 50644-2760 (Formerly Country Inn & Suites Independence)
Phone Number:
Location: United States > Iowa > Independence
Price Range (Based on Average Rates): $
Number of rooms: 62
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Also Known As:
Best Western Plus Independence Hotel Independence
Best Western Plus Independence Inn And Suites
Country Inn Independence
Independence Country Inn
BEST WESTERN PLUS Independence Inn & Suites Iowa

18 photos of this hotel

Management photos: Courtesy of the property manager

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