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BEST WESTERN PLUS Independence Inn & Suites

Certificate of Excellence
2.5 of 5
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2100 Swan Lake Boulevard, Independence, IA 50644-2760 (Formerly Country Inn & Suites Independence)
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BEST WESTERN PLUS Independence Inn & Suites
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Ranked #1 of 2 Hotels in Independence
Certificate of Excellence
A recent review
5 of 5 stars reviewed 2 days ago
Gearing Georgetown, Texas
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102 Reviews from our TripAdvisor Community

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Traveler rating
    70
    21
    5
    1
    5
See reviews for
36
23
3
33
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
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Georgetown, Texas
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We visit family in Iowa yearly and stay at this hotel every year. It is always clean and the staff is very nice and helpful. The breakfast is ok for a few days. The hotel is small so it tends to be quiet.

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Auckland Region, New Zealand
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Our stay was fantastic! We didn't want to leave! Lovely decor, lovely staff. We went into town and had a great Mexican meal.The breakfast was very good with plenty of hot options. The linen and bedding were super soft and comfy. A quiet and tranquil place to stay.

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Lindsay B, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

Wow, thank you so much for the great review!! We genuinely appreciate all of those wonderful compliments. My team and I work very hard to make the Best Western in Independence be a really great place to stay and it's all worth it when guests such as yourselves confirm that we are doing just that. We always appreciate suggestions and... More 

Dunkerton
1 review
5 of 5 stars Reviewed 1 week ago

The location was great and this was a quiet stay. This was like being out in the country. The bed was comfortable and the room was very clean. Should the occasion arise I would definitely stay here again and would recommend this hotel to others.

Review collected in partnership with Best Western

Was this review helpful? Yes
Lindsay B, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

Thank you so much for the 5 star review!! Your generous compliments are much appreciated!! We are so happy to see that you mentioned all of the things that we feel it is most important to provide to our guests; a clean, comfortable room, a relaxing, quiet atmosphere, and 5 star service! Our entire team works hard to make sure... More 

Urbandale, Iowa, United States
Level Contributor
5 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

We were in town for a wedding and had a good experience at Best Western Plus. Good continental breakfast, pool facilities were nice although the hot tub was a little too hot for us. Nice big bathrooms and the A/C kept up nicely considering we had an extremely hot and humid day. Would recommend to others and would stay here... More 

Review collected in partnership with Best Western

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Lindsay B, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

Thank you for taking the time to write a review about your positive experience at the Best Western in Independence! We really appreciate your generous compliments and we are happy to hear that you had such a great stay. We aim to be a quiet comfortable home away from home for our guests and we look forward to welcoming you... More 

illinois, United States
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

Was just there in May and gave an average rating. This time had a problem with the room and cleanliness. The refrigerator was not clean and some of the bathroom was not clean. To be fair to the young lady working, she did offer to move us, however my husband had already unpacked, so I cleaned it myself. My complaint... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Lindsay B, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

Thank you for responding regarding your recent stay with us, we appreciate the honest feedback and will definitely use it as a coaching tool with our entire team. We have always prided ourselves on providing our guests with a clean, comfortable room and superior customer care so we are disheartened to hear that the cleanliness of your room was not... More 

United States
1 review
5 of 5 stars Reviewed 4 weeks ago

I stayed here for one night while in town for a wedding reception at the very close by Agribition Center. I didn't spend much time in my room. It was very clean. The AC worked well. The bed was comfy with four fluffy pillows. The WiFi worked. I did not use the pool or exercise room, nor did I eat... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Lindsay B, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

We appreciate your positive review of our hotel and I will be sure to share your compliments with my entire team! We are happy to hear that you enjoyed your stay with us and hope that the next time you return to Independence you will be able to stay with us and experience the rest of our great amenities! We're... More 

Madison, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Staff and hotel were outstanding, as was the breakfast. I would strongly recommend this hotel for both business and personal travel as it is close to the highway and convenient to downtown Independence..

Review collected in partnership with Best Western

Was this review helpful? Yes
Lindsay B, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

Thanks so much for the awesome review!! My staff and I greatly appreciate the accolades for ourselves and our hotel; we go out of our way to lead the industry in superior customer care and sincerely hope that our guests' time here with us creates a loyal Best Western customer and that you will feel right at home while you... More 

United States
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed June 22, 2015

Our room looked directly out at a lovely pond with a fountain and was a perfect relaxing scene. I liked the pictures in our room too - nicely done. The location is near a popular place for weddings so it was fun to see a bride coming down the stairs in the hotel as we were checking in.

Review collected in partnership with Best Western

Was this review helpful? Yes
Lindsay B, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

Thanks for taking a minute to write a positive review about our hotel and your experience here, we really appreciate the generous compliments!! We also agree that it is exciting to be situated between two wedding reception venues and get to see all of the beautiful flowers and dresses! We are happy to hear that you had a great stay... More 

Independence, United States
1 review
5 of 5 stars Reviewed June 12, 2015

Though Best Western may offer fewer consistencies as a brand between one property and another, this location is truly one of the better mid-price hotels. The service is terrific, the hot breakfast options are very good for a hotel of this size and price range, and the property is very clean and in good repair.

Review collected in partnership with Best Western

Was this review helpful? Yes
Lindsay B, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

We truly appreciate travelers such as yourself who get to see a wide variety of hotel products that are out there and then recognize a good one when they find it!! We make it our number one priority to provide our guests with superior customer care; along the way to that, a clean, comfortable room, great breakfast options, and a... More 

illinois, United States
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed May 28, 2015

This was originally a Country Inn and Suites, was always awesome service and quality for your dollar. Then it changed to Best Western and the new owners at the time were great, always felt I still got my moneys worth. it ahs changed owners again, maybe 2 years ago and it feels as though it is not being kept up... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Manager16105, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

Thank you so much for taking the time to respond about your recent stay at our hotel, we are always happy to hear from guests regarding what they are pleased with as well as where they feel we can improve. I am glad to be able to report to you that we are in the process of bringing in a... More 

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