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BEST WESTERN PLUS Independence Inn & Suites

Certificate of Excellence
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2100 Swan Lake Boulevard, Independence, IA 50644-2760 (Formerly Country Inn & Suites Independence)
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Best prices for: 1 room 1 guest
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BEST WESTERN PLUS Independence Inn & Suites
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BEST WESTERN PLUS Independence Inn & Suites
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92 reviews from our community

Traveler rating
    64
    19
    3
    1
    5
See reviews for
30
22
2
32
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
  • All months
    (92)
  • Mar-May only
    (24)
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    (21)
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    (28)
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    (19)
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Contributor
14 reviews 14 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed yesterday NEW

Stayed in a king room. The bed was super firm and you could feel the springs when you laid down. The full size towels all looked like they were 10 years old unraveling on all sides. Went down for breakfast- tried the biscuits, gravy and bacon. None of it was good. Biscuits were hard, gravy had no flavor and the... More 

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Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

Hot tub has very powerful jets and just what I need at the end of a long day on the road. Something hard to find in hotels. Also love the yogurt bar. Only hotel that has this and I have stayed in a lot of hotels in Iowa.

Review collected in partnership with Best Western

Was this review helpful? Yes
Manager16105, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

Thanks so much for the great compliments about our hot tub and the yogurt bar at breakfast! We try to add unique touches to our hotel to leave our guests pleasantly surprised and looking forward to coming back for another visit! We appreciate you taking the time post post an online review for us and we look forward to seeing... More 

Chicago Suburbs, Illinois
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 13, 2015

We stayed for 2 nights in a double queen suite, Room #312. There is nothing I can think of to complain about. : ) The property is very well taken care of. Not sure if it has been remodeled recently, but it seems like a brand new hotel. Very clean, nicely furnished, free breakfast with hot choices, free wifi that... More 

Was this review helpful? Yes
Manager16105, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

Thank you so much for taking the time to post such a great review! Your wonderful compliments are very much appreciated. Our entire team works hard to ensure that each guest is extremely satisfied. The goal is to have the guest walk away remarking about our clean rooms, amazing breakfast options, and friendly customer service. We are please we were... More 

Independence, IA, United States
2 reviews
5 of 5 stars Reviewed April 6, 2015

My husband and I travel to Iowa regularly to visit his family and we typically stay at the Best Western Plus-Independence. The staff is extremely attentive, the hotel is very neat and clean and the rooms are nice/good value. Free, self-service breakfast is provided. The pool and fitness room are nice, too.

Review collected in partnership with Best Western

Was this review helpful? Yes
Manager16105, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

Thank you so much for taking a moment to post such a positive review online about our hotel! We greatly appreciate all of your generous compliments and your willingness to share these great things so that others may come and stay with us as well! As always, our number one goal is to lead the industry in superior customer care... More 

DK, Denmark
1 review
4 of 5 stars Reviewed March 20, 2015

Nice and cosy hotel with very friendly and helpfull staff. Facilities not the most modern, however, everything is working and the hotel is clean. 15-20 minutes walk to the conference center - good morning exercise.

Review collected in partnership with Best Western

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Manager16105, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

Thanks for giving us a positive review about your stay at our hotel! We are excited to begin telling all of our travelers that this year we will be meeting with the Best Western professional Design Team to discuss brand new updates and renovations for the next year! We are looking forward to all of the fun and beautiful changes... More 

Des Moines, Iowa
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed March 19, 2015

Room was very clean (bathroom was exceptionally clean), desk staff (both day and night) were extremely pleasant, and breakfast was nice (I drink tea and they had an impressive selection!). Highly recommend!

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Manager16105, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

Thank you so much for your recent review about our hotel! We really appreciate your generous compliments and as tea drinkers ourselves, we LOVE that you noticed our wide variety and fun selection! We hope to see you again when your travels bring you to the Independence area! More 

Reedsburg, Wisconsin
1 review
5 of 5 stars Reviewed March 16, 2015

I have stayed here six nights in the past three months. The rooms are very modern and clean. The rooms are very quiet. The staff is always very friendly and helpful and I really enjoy there free breakfasts. It is a great place to stay and I would recommend it to anyone. Dan

Was this review helpful? Yes
Manager16105, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

Thank you so much for taking the time to post such an awesome review about our hotel!! Our entire team goes out of their way to ensure that each guest receives a clean, comfortable room and fantastic customer service! We are really happy to hear that you enjoyed the breakfast and we think this is one of the things that... More 

Independence, IA, United States
2 reviews
5 of 5 stars Reviewed January 28, 2015

My husband and I have stayed at this hotel every time we are in town to visit his family. We've never had a problem during our stay. Rooms are nice for a mid-priced hotel chain and staff has always been very attentive. Rooms are always VERY clean. Prices have increased during the past year - but it's still a decent... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Manager16105, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

Thank you so much for the generous compliments regarding our rooms and our front desk and housekeeping team! We take pride in offering our friends and family of Independence a great place to stay at an affordable price and as always we make sure that we maintain the highest standards of cleanliness and friendliness. The summer wedding season can get... More 

Independence, Iowa, United States
2 reviews
5 of 5 stars Reviewed January 12, 2015

staff was great! 2nd and 3rd shift front desk staff very helpful and tentative. Did not interact with 1st shift desk staff person but sure she was great as well. Always a great time and stay at the hotel! Will definitely be back!

Was this review helpful? Yes
Manager16105, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

Thanks so much for the great compliments about our hotel and staff, we thrive on providing each guest with a wonderful experience here while they are away from home! Our number one goal is for each guest to walk away remarking about our clean rooms, amazing breakfast options, and friendly customer service. We hope that we will have an opportunity... More 

DesMoines, United States
2 reviews
5 of 5 stars Reviewed December 29, 2014

The staff was very helpful. They assisted in my tv programming because my remote didnt work. Their workout room was clean. One of the pieces didnt work correctly which was of course the one I wanted to use but It was ok. They had several machines and the elliptical worked just fine.

Review collected in partnership with Best Western

Was this review helpful? Yes
Manager16105, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

Thank you for taking the time to write a review regarding your recent stay at our hotel and thank you for bringing to my attention the issues with the equipment in the fitness room so that I can have our servicer come a take a look at it. I am happy to hear that our front desk team was able... More 

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31 photos of this hotel

Management photos: Courtesy of the property manager

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Room/suite (11)
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Hotel & grounds (8)
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Pool/beach area (1)
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Business center/function rooms (2)
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Dining (2)
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Other (4)
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Prices are for 1 room, 2 adults
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