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BEST WESTERN PLUS Independence Inn & Suites

2100 Swan Lake Boulevard, Independence, IA 50644-2760 (Formerly Country Inn & Suites Independence)
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Certificate of Excellence 2014
BEST WESTERN PLUS Independence Inn & Suites
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BEST WESTERN PLUS Independence Inn & Suites
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81 reviews from our community

Traveler rating
    56
    17
    3
    0
    5
See reviews for
28
19
2
27
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
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    (81)
  • Mar-May only
    (17)
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    (21)
  • Sep-Nov only
    (28)
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    (15)
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Independence, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

This was a very clean and quiet hotel. The free breakfast was excellent! The rooms were very clean and modern. The TV channel selection was very good!l The check-in employees were very helpful for check-in.

Review collected in partnership with Best Western

Was this review helpful? Yes
Manager16105, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

Thank you so much for the great review and all of the compliments about our hotel, we truly appreciate it very much!! We strive to be the best hotel with the cleanest rooms, best customer service, great breakfast, and a reasonable price. We hope that when anyone is visiting in or around the Independence area that we are their first... More 

Bettendorf, United States
1 review
4 of 5 stars Reviewed 1 week ago

I stay at the Best Western Plus in Independence when I travel home to visit family. I have always had a great experience. I think some of the rooms are a bit overpriced, but my experience has always been excellent.

Review collected in partnership with Best Western

Was this review helpful? Yes
Manager16105, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

Thank you for your comments. We are very fortunate to have so many great reviews here on TripAdvisor and I greatly appreciate you adding your experience. We are happy to hear that you visit us often while you are in Independence; it is our pleasure to be able to provide the guests our our town with a beautiful, comfortable place... More 

Des Moines, Iowa
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

Excellent. Rooms were clean, quiet and in good shape. Staff was very helpful (and recommended two very nice restaurants) and cordial. This will be a mainstay whenever I am in the area. I have recommended this motel to all my coworkers who also travel.

Was this review helpful? Yes
Manager16105, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

We really appreciate the generous compliments about our hotel and staff and we are happy to hear that your experience here was pleasant and cause to return again! Our number one goal is to provide a clean, comfortable room in a beautiful facility at a competitive rate and to provide outstanding customer service to each and every one of our... More 

Peoria, Illinois
Top Contributor
60 reviews 60 reviews
12 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is the second time we stayed here.Pretty much the same issues both times but this time two issues bothered us a little more.Let me start by saying overall it's a decent place.The Staff was always nice,Housekeeping was quick and did a good job. The issues that we did not like was the breakfast is so bad we will not... More 

Was this review helpful? Yes
Manager16105, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

Thank you so much for taking the time to post a review for us and give us your feedback; we count on our guests to be our eyes and ears for the hotel and let us know how we are exceeding expectations, as well as where we have room for improvements. We appreciate your suggestions and would like to take... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Recommended place to stay. Family see why it's the highest rated place to stay. 27 miles from UNI dome. Easy drive off of Hwy 20. Great atmosphere and clean rooms with NO chemical cleaning smell. Nice pool and hot tub and good breakfast. Great price and my family was pleased to stay here. Thanks!

Review collected in partnership with Best Western

Was this review helpful? Yes
Manager16105, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

Thank you so much for the positive review and generous compliments about our hotel and staff. Our number one goal is to provide travelers with a clean, comfortable, and beautiful place to stay while they are away from home. We strive to make sure that you all feel the warm greeting and comforts of home even though you are on... More 

Omaha, Nebraska
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We stayed there twice in one week because we came back through, we knew it was good after the first stay. Breakfast was outstanding! staff kept food replenished. Would stay there again. Clean and quiet.

Was this review helpful? Yes
Manager16105, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

We really appreciate your generous compliments and your loyalty to our hotel, as well as, the Best Western brand! We are so happy to hear that you experienced a pleasant comfortable stay and had a great breakfast to start your day! My staff and I are pleased to provide you with these things and our friendly customer service each time... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

easy access off i-20, comfortable and spacious rooms, friendly staff, updated wireless.. nice breakfast with a large pool and hot tub. Short drive into town for restaurants and gas. This Hotel. everything a traveler could want at a reasonable price.and I would stay here again.

Was this review helpful? Yes
Manager16105, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

We really appreciate your generous compliments about our hotel and we are happy to hear that we were able to provide you friendly customer service and the comforts and convenience of home while you were on the road. We welcome you to stay with us again when you return to the Independence area! Thanks again so much for your business... More 

Clear Lake, United States
2 reviews
5 of 5 stars Reviewed November 10, 2014

We were impressed by the facility- lobby, room, swimming, hot tub, breakfast; and the check-in experience. We were surprised to find such nice lodging in a city of 6,000 which I don't believe would be a destination for many.

Review collected in partnership with Best Western

Was this review helpful? Yes
Manager16105, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

Thanks so much for your generous compliments and positive review, we really appreciate it! Independence makes a great getaway for a quiet, relaxing weekend and we are glad to be able to provide our visitors with a beautiful, clean, comfortable hotel to stay in during their time here! We are happy to hear that you enjoyed your visit and we... More 

DesMoines, United States
1 review
4 of 5 stars Reviewed November 4, 2014

When I showed up I was pleasantly surprised. The lobby was very nice. The decor was very inviting. The pool was well kept. And the rooms were very clean. I enjoyed my trip and I would recommend this hotel to anyone that is planning a trip to Independence, IA.

Review collected in partnership with Best Western

Was this review helpful? Yes
Manager16105, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

Thanks so much for the great review! We are glad to have your business here in Independence and we will continue to do our best to provide a clean, beautiful hotel and friendly customer service for all of our guests! We hope to see you again when you return to the area! More 

2 reviews
5 of 5 stars Reviewed October 26, 2014

I travel for my job and am on the road Monday through Friday. Have stayed at many hotel chains and the Best Western PLUS Independence Inn & Suites is top notch. Very helpful, courteous, professional employees. Great hot tub, the jets are the strongest I have ever had and I love that. Great fitness room. Would definitely recommend it!!!

Review collected in partnership with Best Western

Was this review helpful? Yes
Manager16105, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

Thanks so much for the great review and positive things you have to say about our hotel and our staff! We will continue to work hard to provide our guests with great customer service, breakfast, rooms, and amenities. We are happy to hear that Independence is a pleasant stay while you are away from home. Hope to see you again... More 

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Additional Information about BEST WESTERN PLUS Independence Inn & Suites

Address: 2100 Swan Lake Boulevard, Independence, IA 50644-2760 (Formerly Country Inn & Suites Independence)
Phone Number:
Location: United States > Iowa > Independence
Price Range (Based on Average Rates): $
Number of rooms: 62
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Also Known As:
Best Western Plus Independence Hotel Independence
Best Western Plus Independence Inn And Suites
Country Inn Independence
Independence Country Inn
BEST WESTERN PLUS Independence Inn & Suites Iowa

17 photos of this hotel

Management photos: Courtesy of the property manager

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