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BEST WESTERN PLUS Independence Inn & Suites

Certificate of Excellence
2.5 of 5
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2100 Swan Lake Boulevard, Independence, IA 50644-2760 (Formerly Country Inn & Suites Independence)
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1 room 1 adult
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BEST WESTERN PLUS Independence Inn & Suites
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120 Reviews from our TripAdvisor Community

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Hartland, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I stayed three nights for a business trip and had a very pleasant stay. Lindsey, the manager, and all the staff are first class! This hotel is situated in a beautiful setting overlooking a beautiful landscape with a pond. Wonderful morning breakfast, very clean rooms, and comfortable.

Review collected in partnership with Best Western

Helpful?
Thank Mike F
Lindsay B, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

Thank you so much for taking the time to write such a positive review for our team and our hotel!! We really appreciate your generous compliments; they made our day! Our number one goal is to provide our guests with a clean comfortable home away from home with friendly customer service and all of the amenities that a traveler could... More 

austin, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

I enjoy my stay at the independence of Iowa hotel I stay about 15+ times a year for work and I enjoy every stay. nice to be able to relax while I am in the area for work! I will continue to stay at this hotel! great environment and great rooms!

Review collected in partnership with Best Western

Helpful?
Thank Josh T
Lindsay B, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

Thank you so much for taking the time to post such a positive online review for us!! We greatly appreciate it when our guests let other travelers know what a great hotel we have. Our top priorities are cleanliness, comfort, and great customer service; we are happy to hear it sounds like you are receiving all of the above when... More 

Saint Paul, Minnesota
Level Contributor
47 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed December 28, 2015

Nice surprise to find this gem. Newer hotel or at least appears to be, clean, quiet, professional staff, and would recommend to my friends and family as a nice place to stay. I stay at hotels almost every night of the week and sometimes have concern about hotel conditions and safety, but absolutely nothing to worry about here! Would highly... More 

Helpful?
1 Thank Shelley R
Lindsay B, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

Thank you so much for writing such a generous review about our hotel and our team! We really appreciate the compliments and are very pleased to be considered a gem among the vast variety of great hotel choices out there! We hope that you will stop and stay again if your travels bring you back to the area! More 

1 review
4 of 5 stars Reviewed December 20, 2015

We needed a place to stay due to an unexpected death in our family. We were able to get a block of rooms at a reduced rate due to the situation. Several family members arrived at the same and there were suddenly several rooms that needed to get checked in all at the same time.All staff was welcoming and empathetic.... More 

Review collected in partnership with Best Western

Helpful?
Thank Deb C
Lindsay B, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

Once again, we extend our condolences to you on the loss of your family member and although I know there is nothing we can do to make this time easier, we are happy to be able to provide a place of comfort for you and your family to gather and relax. We very much appreciate your kind words and generous... More 

Independence, IA, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed December 3, 2015

Front desk staff went above and beyond to make our stay enjoyable. Check in/check out process was very speed. As a Best Western Rewards member, the expedited check-out is a nice touch. The rooms are in good condition and always very clean. Breakfast buffet is a nice little extra.

Review collected in partnership with Best Western

Helpful?
Thank Charlene T
Lindsay B, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

Thank you so much for sharing your positive thoughts about your experience at our hotel with everyone in the travel community. It is our top priority to provide each of our guests with a clean comfortable pleasant room, extra amenities, and a great breakfast at a fair price. We hope that you will visit us again when you have an... More 

Sanborn
2 reviews
5 of 5 stars Reviewed November 28, 2015

This is the place to stay while traveling highway 20 toward Dubuque, Iowa. Excellent facility, well kept amenities and super breakfast and overall a great experience. This is a very family friendly place that both parents and children will enjoy.

Review collected in partnership with Best Western

Helpful?
Thank Thomas C
Lindsay B, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

Wow! Thank you so much for the great compliments about your overall experience at our hotel; we strive to provide each of our guests with the comforts of home away from home. We hope that you will always find a clean comfortable room at an affordable rate, great amenities, including a big breakfast with both fresh and hot items, and... More 

Des Moines, Iowa
Level Contributor
8 reviews
6 hotel reviews
4 of 5 stars Reviewed November 26, 2015

This is a nice clean motel. I was given an early in which I appreciated. I found the staff to be helpful and courteous. When I experience a problem with my TV, the front desk clerk came down right away to fix the problem. The motel was very clean. The breakfast was good, although the fella in charge of maintaining... More 

Helpful?
Thank askmrg
Lindsay B, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

Thank you so much for taking the time to post such a positive review about our hotel! We sincerely appreciate your generous compliments about the staff, the cleanliness, and the great breakfast! When you are traveling in the area again, we hope to see you! Have a wonderful holiday season! More 

Imperial, United States
2 reviews
4 of 5 stars Reviewed October 26, 2015

Overall, hotel quality was very good. The rooms were updated and the comfort was quite good. The complimentary breakfast was not worth getting up for. The food quality was at best average and not very well attended to.

Review collected in partnership with Best Western

Helpful?
Thank Michael J
Lindsay B, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

Thanks so much for taking the time to give us your thoughts regarding our hotel and your recent stay here. We are happy to hear that you had a pleasant night and enjoyed our property, we continue to make changes and improvements to the rooms and amenities all of the time to insure our guests' satisfaction. I am sorry to... More 

1 review
4 of 5 stars Reviewed October 16, 2015

This hotel is clean and quiet. The staff is friendly. I had no problems with my stay at all. The beds are not the most comfortable I've ever used, but they were more than adequate. The hot breakfast was not spectacular, but very satisfactory. I would definitely stay here again if I was in the area.

Review collected in partnership with Best Western

Helpful?
Thank rachelbT5251HC
Lindsay B, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

Thank for taking the time to respond about your recent stay at our hotel! We appreciate the compliments and hope to see you back if you return to the area. More 

Readlyn, United States
1 review
4 of 5 stars Reviewed October 12, 2015

We thought the motel was very nice but we had alot of rooms booked for a wedding and we thought the price of the rooms were high. They said we were getting a discount but it was only like $3. Some of our guests didn't stay because of the price of the rooms.

Review collected in partnership with Best Western

Helpful?
Thank Nick T
Lindsay B, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

Thank you so much for taking the time to respond regarding your recent stay and for leaving the kind compliments about our hotel; we genuinely appreciate it. We hope that you and your family enjoyed the wedding celebration and the opportunity to gather together! I'm sorry to hear that you were disappointed by our rates; the next time you book... More 

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