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BEST WESTERN PLUS Independence Inn & Suites

Certificate of Excellence
2.5 of 5
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2100 Swan Lake Boulevard, Independence, IA 50644-2760 (Formerly Country Inn & Suites Independence)
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1 room 1 guest
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BEST WESTERN PLUS Independence Inn & Suites
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105 Reviews from our TripAdvisor Community

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Traveler rating
    71
    23
    5
    1
    5
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38
23
3
34
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
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  • All months
    (105)
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    (25)
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    (33)
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    (28)
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    (19)
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Chesapeake, Virginia, United States
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This was a great hotel to stay at while visiting family for the week. Very nice and comfortable. Our suite was very roomy, which was great considering we were there for a week. All staff was helpful and friendly except for one older lady who kicked us out of the pool early one night for no reason and another night... More 

Was this review helpful? Yes
Lindsay B, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

Thank you so much for taking the time to give our hotel a positive review; we genuinely appreciate your comments and suggestions and are always trying to continuously improve on what we are doing. You have our sincerest apologies that your experience wasn't 100% superior though and I will definitely be having a conversation with the staff in regard to... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I must say I was NOT disappointed with this hotel! It was very nice and clean. It had great facilities on site (pool, fitness room, etc). The beds were very comfortable and there was a good amount of space in the suite we stayed in. The breakfast they served was wonderful! They had plenty of towels and wash clothes, which... More 

Was this review helpful? Yes
Lindsay B, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

WOW! So many great compliments in one review! We are so thankful for guests such as yourselves who go out and let the other travelers know that we have a great gem here in Independence Iowa and we would love to have more visitors! We really appreciate you taking the time to post such a generous review for us and... More 

Eastpointe, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

I would recommend this hotel to anyone traveling to the independence area. Close enough to downtown.. But far enough to enjoy the quiet. Anytime you are in town do look them up. They are comparable in pricing and definitely worth it in the long run.

Review collected in partnership with Best Western

Was this review helpful? Yes
Lindsay B, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

Thank you so much for the awesome review!!! We love to hear from our guests that we have created a positive and memorable experience for them and we greatly appreciate the compliments. The best we can get is you telling others to come see how great we are and we hope you will have an opportunity to come back and... More 

Georgetown, Texas
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 31, 2015

We visit family in Iowa yearly and stay at this hotel every year. It is always clean and the staff is very nice and helpful. The breakfast is ok for a few days. The hotel is small so it tends to be quiet.

Was this review helpful? Yes
Lindsay B, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

We really appreciate you taking the time to complete a review about our hotel and your recent stay here! Our number one goal is to lead the industry in superior customer care and this means a clean room and a great breakfast are part of that. We are happy to be able to provide a comfortable place to stay each... More 

Auckland Region, New Zealand
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 24, 2015

Our stay was fantastic! We didn't want to leave! Lovely decor, lovely staff. We went into town and had a great Mexican meal.The breakfast was very good with plenty of hot options. The linen and bedding were super soft and comfy. A quiet and tranquil place to stay.

Was this review helpful? Yes
Lindsay B, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

Wow, thank you so much for the great review!! We genuinely appreciate all of those wonderful compliments. My team and I work very hard to make the Best Western in Independence be a really great place to stay and it's all worth it when guests such as yourselves confirm that we are doing just that. We always appreciate suggestions and... More 

Dunkerton
1 review
5 of 5 stars Reviewed July 20, 2015

The location was great and this was a quiet stay. This was like being out in the country. The bed was comfortable and the room was very clean. Should the occasion arise I would definitely stay here again and would recommend this hotel to others.

Review collected in partnership with Best Western

Was this review helpful? Yes
Lindsay B, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

Thank you so much for the 5 star review!! Your generous compliments are much appreciated!! We are so happy to see that you mentioned all of the things that we feel it is most important to provide to our guests; a clean, comfortable room, a relaxing, quiet atmosphere, and 5 star service! Our entire team works hard to make sure... More 

Urbandale, Iowa, United States
Level Contributor
5 reviews
3 hotel reviews
4 of 5 stars Reviewed July 20, 2015

We were in town for a wedding and had a good experience at Best Western Plus. Good continental breakfast, pool facilities were nice although the hot tub was a little too hot for us. Nice big bathrooms and the A/C kept up nicely considering we had an extremely hot and humid day. Would recommend to others and would stay here... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Lindsay B, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

Thank you for taking the time to write a review about your positive experience at the Best Western in Independence! We really appreciate your generous compliments and we are happy to hear that you had such a great stay. We aim to be a quiet comfortable home away from home for our guests and we look forward to welcoming you... More 

illinois, United States
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed July 8, 2015

Was just there in May and gave an average rating. This time had a problem with the room and cleanliness. The refrigerator was not clean and some of the bathroom was not clean. To be fair to the young lady working, she did offer to move us, however my husband had already unpacked, so I cleaned it myself. My complaint... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Lindsay B, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

Thank you for responding regarding your recent stay with us, we appreciate the honest feedback and will definitely use it as a coaching tool with our entire team. We have always prided ourselves on providing our guests with a clean, comfortable room and superior customer care so we are disheartened to hear that the cleanliness of your room was not... More 

United States
1 review
5 of 5 stars Reviewed June 29, 2015

I stayed here for one night while in town for a wedding reception at the very close by Agribition Center. I didn't spend much time in my room. It was very clean. The AC worked well. The bed was comfy with four fluffy pillows. The WiFi worked. I did not use the pool or exercise room, nor did I eat... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Lindsay B, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

We appreciate your positive review of our hotel and I will be sure to share your compliments with my entire team! We are happy to hear that you enjoyed your stay with us and hope that the next time you return to Independence you will be able to stay with us and experience the rest of our great amenities! We're... More 

Madison, United States
1 review
5 of 5 stars Reviewed June 29, 2015

Staff and hotel were outstanding, as was the breakfast. I would strongly recommend this hotel for both business and personal travel as it is close to the highway and convenient to downtown Independence..

Review collected in partnership with Best Western

Was this review helpful? Yes
Lindsay B, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

Thanks so much for the awesome review!! My staff and I greatly appreciate the accolades for ourselves and our hotel; we go out of our way to lead the industry in superior customer care and sincerely hope that our guests' time here with us creates a loyal Best Western customer and that you will feel right at home while you... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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