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AmericInn Lodge & Suites Grimes

251 Gateway Circle, Grimes, IA 50111
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AmericInn Lodge & Suites Grimes
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Ranked #1 of 1 Hotels in Grimes
A recent review
5 of 5 stars reviewed 1 week ago
F5684UHdenisem Bellevue
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58 Reviews from our TripAdvisor Community

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Traveler rating
    30
    15
    3
    9
    1
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35
7
2
6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
  • All months
    (58)
  • Mar-May only
    (11)
  • Jun-Aug only
    (24)
  • Sep-Nov only
    (12)
  • Dec-Feb only
    (11)
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Bellevue
5 of 5 stars Reviewed 1 week ago

We recently booked 4 rooms here for a family outing. It was a great place to stay. Rooms were updated, clean and comfortable. We made great use of the pool and the hot tub. Loved that the pool was nice and warm and a great size.

Review collected in partnership with AmericInn Hotels and Suites

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 1 week ago

Very kind, accommodating & helpful staff. Very clean, very quiet. Will be staying again in the future! Came in very late staff was attentive, understanding and friendly.I had no problems with anything in the room, clean and comfortable.

Was this review helpful? Yes 1
AmericInn-Grimes-GM, General Manager at AmericInn Lodge & Suites Grimes, responded to this review

Dear Amanda, Thank you for taking the time to submit a review on your experience with us at the AmericInn Hotel & Suites of Grimes. Your comments on our performance were very generous and will be passed on to the staff members. It’s always gratifying to know that our efforts were effective and appreciated. We look forward to welcoming you... More 

Level Contributor
76 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago

I recently stayed at this location while on a business trip. The check in process went fast, and April was very friendly. My room was very clean, and the bed was also very comfortable. The only negative thing on this trip, was that the card with the TV channels was incorrect, making it hard to watch TV. Once this is... More 

Was this review helpful? Yes 1
AmericInn-Grimes-GM, General Manager at AmericInn Lodge & Suites Grimes, responded to this review

Dear Mogin1277, Thank you for such a kind review and your feedback. Your opinion is truly important to us and we work hard to make sure our guests can enjoy their stay with a comfortable clean room, great amenities, and 5 star service. I do know that recently we have had an issue with the television channels changing when we... More 

Johnston, Iowa, Usa
2 reviews
2 of 5 stars Reviewed 4 weeks ago

Staff unwilling to replace prepaid pool access with established proof of purchase and prior use. This disregard for a customer service issue for something this trivial (no cost to the hotel) is likely a symptom of low customer satisfaction priority at this specific property

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AmericInn-Grimes-GM, General Manager at AmericInn Lodge & Suites Grimes, responded to this review

Dear APT60, Thank you for reaching out to us and providing us with details on how we can improve our hotel. The feedback that you provided helps us to ensure that guests have everything they need and want to have a great experience. We always strive to provide the best customer service and I apologize that your situation was left... More 

Brighton, Colorado, United States
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Based on favorable Tripadvisor reviews we spent the night at this lodge on our way to the east coast. We are from Colorado so this was our first time at an AmericInn. I was very pleased with our stay. The lodge is a couple miles north of I-80 in a very quiet business district. The facility is clean and well... More 

Was this review helpful? Yes 1
AmericInn-Grimes-GM, General Manager at AmericInn Lodge & Suites Grimes, responded to this review

Dear Alfred S, Thank you for taking the time to share your comments regarding your recent stay at the AmericInn Hotel & Suites of Grimes, IA. Our top priority is creating an environment in which our guests can relax, renew and recharge. It is very easy to receive exceptional service and keep it to yourself. However, you took the time... More 

Waverly, Iowa
Level Contributor
36 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed June 27, 2015

My second trip to Des Moines this week took me to the northwest side of the metro, out toward Grimes, Iowa off Hwy 141, a suburb, so, 'what the heck,' try AmericInn again! This property is outstanding too, newer than the one on Fleur -- and get this, they serve beer and wine evenings in a quaint little bar at... More 

Was this review helpful? Yes 1
AmericInn-Grimes-GM, General Manager at AmericInn Lodge & Suites Grimes, responded to this review

Dear Bill W, Thank you for taking the time out of your busy schedule to complete a TripAdvisor review regarding your most recent stay. Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We are very grateful... More 

Saint Augustine
1 review
5 of 5 stars Reviewed April 30, 2015

The staff was most helpful during the reservation process and all the changes that were made to accommodate my family. Rooms were fine, breakfast was good, but most impressive was the staff at ll levels. The inn was booked for the entire weekend with weddings and ball tournaments, but everything ran smoothly. Only negative comment would be the lighting in... More 

Review collected in partnership with AmericInn Hotels and Suites

Was this review helpful? Yes 1
AmericInn-Grimes-GM, General Manager at AmericInn Lodge & Suites Grimes, responded to this review

Dear Elaine A, Thank you for taking the time to complete the TripAdvisor review on the AmericInn Hotel & Suites of Grimes, IA. We truly appreciate your kind remarks and your comments will be shared with the staff. In addition to your kind remarks, you mentioned that the lighting was not adequate in the sink area. I will be sure... More 

Polk City
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 6, 2015

The friendliness of the staff at this hotel is literally the best I have every had. They were warm & welcoming & accommodating all of our needs. The only issue was the rooms smelled a little & there were cigarette burns in our 'non-smoking' room bed spreads! :) But other than that cosmetic issue, we had a great experience!

Review collected in partnership with AmericInn Hotels and Suites

Was this review helpful? Yes 1
AmericInn-Grimes-GM, General Manager at AmericInn Lodge & Suites Grimes, responded to this review

Dear jnf2015, Thank you for your review regarding your recent stay at the AmericInn of Grimes. My top priority is creating an environment in which guests can relax and enjoy their stay. I am truly sorry that you had to experience a room that didn't smell fresh and cigarette burns on the bed scarf. Please accept my apologies for the... More 

Sacramento
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 11, 2014

I had a lovely stay at the AmericInn. I look forward to visiting next year . Some hotel members come into your room without your okay. If you don't answer the door , then come in. At AmericInn, they respect you and don't come in unless you say it is okay. Me and my boyfriend had the most awesome time... More 

Review collected in partnership with AmericInn Hotels and Suites

Was this review helpful? Yes 1
AmericInn-Grimes-GM, General Manager at AmericInn Lodge & Suites Grimes, responded to this review

Dear marisolmsd, Thank you for your kind TripAdvisor review of the AmericInn Hotel & Suites of Grimes, IA. We are so happy that you enjoyed your stay with us! It is very easy to receive exceptional service and keep it to yourself. However, you took the time to share your positive experience with our office and we truly appreciate your... More 

Oro Valley, Arizona
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed November 4, 2014

You better leave your room by 9am or your room won't get serviced. No elevator to 2nd floor, so if you have mobility issues, like my wife, tough luck. Better pray you can get a 1st floor room or you'll have to deal with the 15 steps to 2nd floor.

Review collected in partnership with AmericInn Hotels and Suites

Was this review helpful? Yes 2
AmericInn-Grimes-GM, General Manager at AmericInn Lodge & Suites Grimes, responded to this review

Dear AZGOLFMAN, I would like to thank you for taking the time to complete our survey on your recent stay at the Grimes AmericInn. As per our telephone conversation, I have visited with housekeeping staff to ensure they double check to see if rooms have a do not disturb sign on the door before leaving for the day. As yours... More 

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