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AmericInn Lodge & Suites Grimes

251 Gateway Circle, Grimes, IA 50111
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AmericInn Lodge & Suites Grimes
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Ranked #1 of 1 Hotels in Grimes
A recent review
4 of 5 stars reviewed 4 days ago
Alfred S Brighton, Colorado, United States
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55 Reviews from our TripAdvisor Community

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Traveler rating
    28
    14
    3
    9
    1
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33
7
2
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (11)
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Johnston, Iowa, Usa
2 reviews
2 of 5 stars Reviewed 3 days ago NEW

Staff unwilling to replace prepaid pool access with established proof of purchase and prior use. This disregard for a customer service issue for something this trivial (no cost to the hotel) is likely a symptom of low customer satisfaction priority at this specific property

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AmericInn-Grimes-GM, General Manager at AmericInn Lodge & Suites Grimes, responded to this review

Dear APT60, Thank you for reaching out to us and providing us with details on how we can improve our hotel. The feedback that you provided helps us to ensure that guests have everything they need and want to have a great experience. We always strive to provide the best customer service and I apologize that your situation was left... More 

Brighton, Colorado, United States
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Based on favorable Tripadvisor reviews we spent the night at this lodge on our way to the east coast. We are from Colorado so this was our first time at an AmericInn. I was very pleased with our stay. The lodge is a couple miles north of I-80 in a very quiet business district. The facility is clean and well... More 

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AmericInn-Grimes-GM, General Manager at AmericInn Lodge & Suites Grimes, responded to this review

Dear Alfred S, Thank you for taking the time to share your comments regarding your recent stay at the AmericInn Hotel & Suites of Grimes, IA. Our top priority is creating an environment in which our guests can relax, renew and recharge. It is very easy to receive exceptional service and keep it to yourself. However, you took the time... More 

Waverly, Iowa
Level Contributor
32 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

My second trip to Des Moines this week took me to the northwest side of the metro, out toward Grimes, Iowa off Hwy 141, a suburb, so, 'what the heck,' try AmericInn again! This property is outstanding too, newer than the one on Fleur -- and get this, they serve beer and wine evenings in a quaint little bar at... More 

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AmericInn-Grimes-GM, General Manager at AmericInn Lodge & Suites Grimes, responded to this review

Dear Bill W, Thank you for taking the time out of your busy schedule to complete a TripAdvisor review regarding your most recent stay. Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We are very grateful... More 

Saint Augustine
1 review
5 of 5 stars Reviewed April 30, 2015

The staff was most helpful during the reservation process and all the changes that were made to accommodate my family. Rooms were fine, breakfast was good, but most impressive was the staff at ll levels. The inn was booked for the entire weekend with weddings and ball tournaments, but everything ran smoothly. Only negative comment would be the lighting in... More 

Review collected in partnership with AmericInn Hotels and Suites

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AmericInn-Grimes-GM, General Manager at AmericInn Lodge & Suites Grimes, responded to this review

Dear Elaine A, Thank you for taking the time to complete the TripAdvisor review on the AmericInn Hotel & Suites of Grimes, IA. We truly appreciate your kind remarks and your comments will be shared with the staff. In addition to your kind remarks, you mentioned that the lighting was not adequate in the sink area. I will be sure... More 

Polk City
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 6, 2015

The friendliness of the staff at this hotel is literally the best I have every had. They were warm & welcoming & accommodating all of our needs. The only issue was the rooms smelled a little & there were cigarette burns in our 'non-smoking' room bed spreads! :) But other than that cosmetic issue, we had a great experience!

Review collected in partnership with AmericInn Hotels and Suites

Was this review helpful? Yes 1
AmericInn-Grimes-GM, General Manager at AmericInn Lodge & Suites Grimes, responded to this review

Dear jnf2015, Thank you for your review regarding your recent stay at the AmericInn of Grimes. My top priority is creating an environment in which guests can relax and enjoy their stay. I am truly sorry that you had to experience a room that didn't smell fresh and cigarette burns on the bed scarf. Please accept my apologies for the... More 

Sacramento
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 11, 2014

I had a lovely stay at the AmericInn. I look forward to visiting next year . Some hotel members come into your room without your okay. If you don't answer the door , then come in. At AmericInn, they respect you and don't come in unless you say it is okay. Me and my boyfriend had the most awesome time... More 

Review collected in partnership with AmericInn Hotels and Suites

Was this review helpful? Yes 1
AmericInn-Grimes-GM, General Manager at AmericInn Lodge & Suites Grimes, responded to this review

Dear marisolmsd, Thank you for your kind TripAdvisor review of the AmericInn Hotel & Suites of Grimes, IA. We are so happy that you enjoyed your stay with us! It is very easy to receive exceptional service and keep it to yourself. However, you took the time to share your positive experience with our office and we truly appreciate your... More 

Oro Valley, Arizona
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed November 4, 2014

You better leave your room by 9am or your room won't get serviced. No elevator to 2nd floor, so if you have mobility issues, like my wife, tough luck. Better pray you can get a 1st floor room or you'll have to deal with the 15 steps to 2nd floor.

Review collected in partnership with AmericInn Hotels and Suites

Was this review helpful? Yes 2
AmericInn-Grimes-GM, General Manager at AmericInn Lodge & Suites Grimes, responded to this review

Dear AZGOLFMAN, I would like to thank you for taking the time to complete our survey on your recent stay at the Grimes AmericInn. As per our telephone conversation, I have visited with housekeeping staff to ensure they double check to see if rooms have a do not disturb sign on the door before leaving for the day. As yours... More 

Ida Grove, Iowa
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed October 8, 2014

Recently stayed a night at this hotel. It was a non-smoking room by signage. However, it was obviously smoked in based on the smell. The smoke detector was disconnect from the wall, which is tells me without a doubt someone had been smoking in the room. The carpet had not been vacuumed as proven by the dried out french fry... More 

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AmericInn-Grimes-GM, General Manager at AmericInn Lodge & Suites Grimes, responded to this review

Dear Ange J, Thank you for sharing your comments regarding your recent stay at the AmericInn Hotel & Suites of Grimes, IA. Our top priority is creating an environment in which our guests can relax, renew and recharge. We are truly sorry that your experience did not meet your expectations; please accept my apologies for any inconvenience you experienced during... More 

Level Contributor
42 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed October 1, 2014

We are very satisfied with all Americinn's we have stayed at. We have always tried to stay with Americinn motels whenever possible. This motel in Grimes met our standards with two very minor exceptions. The toilet kept running and the turnoff valve would not work, and the bath tub stopper was broken. The desk clerk assured me that both would... More 

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AmericInn-Grimes-GM, General Manager at AmericInn Lodge & Suites Grimes, responded to this review

Dear Charles P, Thank you for choosing the AmericInn Lodge & Suites in Grimes, Iowa for your recent visit to the Des Moines/Grimes area. I appreciate you taking the time to write a review regarding your experience during your stay. Let me assure you that all the information we receive regarding our guests stays are important to us. I sincerely... More 

Glenpool
2 reviews
3 of 5 stars Reviewed September 24, 2014

The room and the hotel and staff was great - but the handicapped bathroom needed to much more cleaning. It was black in the grout area. The rest of the bathroom and the room was clean and nice. But it made you feel dirty to use the shower.

Review collected in partnership with AmericInn Hotels and Suites

Was this review helpful? Yes
AmericInn-Grimes-GM, General Manager at AmericInn Lodge & Suites Grimes, responded to this review

Dear Brenda C, Thank you for your review. I have been working with my housekeeping staff on the grout in the handi-cap accessible rooms since I started last August! I can assure you that the bathrooms have been deep cleaned. Since your review, I have decided to hire someone to come in and replace the grout in the handi-cap accessible... More 

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