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Hilton Garden Inn Dubuque Downtown

3.0 of 5 1801 Greyhound Park Drive, Dubuque, IA 52001
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Certificate of Excellence 2014
Hilton Garden Inn Dubuque Downtown
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Hilton Garden Inn Dubuque Downtown
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255 reviews from our community

Traveler rating
    128
    85
    20
    7
    15
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48
109
16
46
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Princeton
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

My sister reserved the room under her card. When I got there they took my card number down to get the room key. My parents stayed in a different room. They payed for separately. Hilton took their card down as well. They charged 1 room to all of our cards. How does that even happen...

Was this review helpful? Yes 1
KenHaugen, General Manager at Hilton Garden Inn Dubuque Downtown, responded to this review

Thank-you for bringing this to my attention. Please call me directly at 563-585-5204 to research and discuss. More 

Preston, Iowa
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

At this Hilton we also have a casino attached. So nice to have everything in one building! The hotel staff were great! Everything was so clean. Hats off to the housekeepers.. They also have a nice pool, we didn't get a chance to use it tho..

Was this review helpful? Yes
KenHaugen, General Manager at Hilton Garden Inn Dubuque Downtown, responded to this review

Thank-you for the nice compliments regarding our hotel and staff! We look forward to seeing you soon, More 

Chicago, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

First of all, we arrived and we were told that the pool is out of service today. Next, the first night was unbearable to sleep due to bad acoustics. Woken up to a noise of cleaning service in next room at 9 am. On top of that, I realized the the mattress is touching the ground because the bad was... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
KenHaugen1, General Manager at Hilton Garden Inn Dubuque Downtown, responded to this review

Dear Kinga Sumara: Thank you for taking a moment to share your experience. I do apologise for the pool, as we did have an issue to address to make sure it was safe for all guests to use. The noise I certainly will address with my staff, cleaning at 9am is typical, but will address the noise. Breakfast is $10.95,... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

Excellent place to stay when wanting to visit an attached casino. Breakfast is not included and even though is quite extensive it is pricey. Nice rooms but king beds seem smaller than some hotels but very comfortable.

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KenHaugen1, General Manager at Hilton Garden Inn Dubuque Downtown, responded to this review

Thanks again for your compliments regarding your stay at my hotel! We look forward to seeing you soon! More 

Dubuque, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Great value and quality. The room was very clean. The front desk and restaurant staff were all excellent. I would highly recommend this hotel for anyone considering a visit to Dubuque, IA or the Tri-State area for business or leisure.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
KenHaugen1, General Manager at Hilton Garden Inn Dubuque Downtown, responded to this review

Thanks so much for your compliments regarding my hotel and staff! We look forward to seeing you soon on your next visit to Dubuque! More 

Appleton, United States
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 weeks ago

Great staff. Small room and noisy for price and no free continental breakfast for price. Breakfast was additional 7/person. Room/Hotel was clean. Walls were thin and you could hear everything next door. Next time we'll stay in outlying town and commute into the city.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
KenHaugen1, General Manager at Hilton Garden Inn Dubuque Downtown, responded to this review

Thank-you for your comments regarding my hotel. I will share with my team and look forward to seeing you soon. More 

Stoughton, United States
1 review
5 of 5 stars Reviewed December 14, 2014

This Hilton has a very good feel. The rooms are clean and the bed is one that I am able to fall fast asleep and feel rested when I wake. They welcome you at the front desk with a warm smile and get you checked in fast.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
KenHaugen1, General Manager at Hilton Garden Inn Dubuque Downtown, responded to this review

Thank-you for your compliments regarding my hotel! We certainly do apprieciate your kind words, I will share with my staff and look forward to seeing you soon! More 

Saint Louis, Missouri
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 14, 2014

I normally love Hilton Garden Inns, and really any Hilton property. However, please do yourself a favor and stay away from the HGI in Dubuque. I had so many issues just checking in with multiple charges on my credit card and not being able to find my reservation. I had to fight with the housekeeping staff to get them to... More 

Was this review helpful? Yes 1
KenHaugen1, General Manager at Hilton Garden Inn Dubuque Downtown, responded to this review

I certainly do apologise for the issues you encountered at check-in. As an E-checkin, front desk should have realized you were already checked -in, handed you your keys, and you are all set. The second charge came when we created a second reservation, authorized your card again, and checked you in the second time. That was our mistake. I did... More 

Milwaukee, United States
2 reviews
3 of 5 stars Reviewed December 1, 2014

The property is a typical Hilton Garden Inn with an attached restaurant that serves lunch and dinner. The hotel offers continental and full breakfast service for fees. It's a nice property, yet nothing to go out of your way for.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
KenHaugen1, General Manager at Hilton Garden Inn Dubuque Downtown, responded to this review

Thanks again for staying with us! I will share your compliments and comments with my staff and look forward to seeing you soon! More 

Dubuque, Iowa
Contributor
16 reviews 16 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 30, 2014

We stayed in the 1 bedroom suite. The king size memory foam mattress is great. Ask for more pillows. The spa tub was fantastic with a separate shower. The suite was big but sparsely furnished. In fact the entire suite was kinda of bare. A good size room for family. The restaurants are in walking distance and good. We walked... More 

Was this review helpful? Yes
KenHaugen1, General Manager at Hilton Garden Inn Dubuque Downtown, responded to this review

Thank-you for your compliments regarding our hotel. We certainly will share with our team and look forward to seeing you soon! More 

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Additional Information about Hilton Garden Inn Dubuque Downtown

Address: 1801 Greyhound Park Drive, Dubuque, IA 52001
Phone Number:
Location: United States > Iowa > Dubuque
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Dubuque Downtown 3*
Number of rooms: 116
Reservation Options:
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Also Known As:
Hilton Garden Inn Dubuque Downtown Hotel Dubuque
Hilton Dubuque
Hilton Garden Inn Dubuque Downtown Iowa
Hotel Style:
#3 Romantic Hotel in Dubuque
#3 Business Hotel in Dubuque
#6 Family Hotel in Dubuque

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