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Hilton Garden Inn Dubuque Downtown

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1801 Greyhound Park Drive, Dubuque, IA 52001
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Hilton Garden Inn Dubuque Downtown
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Hilton Garden Inn Dubuque Downtown
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296 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW

The staff was very nice and friendly. The room and the rest of the hotel were very typical of all Hilton Garden Inns. This was the host hotel for the marathon and they were very accommodating to the runners. It was nice that they offered a late check out option. They also had water and snacks set out for runners... More 

Was this review helpful? Yes
KenHaugen1, General Manager at Hilton Garden Inn Dubuque Downtown, responded to this review

Thanks so much for the compliments! Congratulations on your accomplishment of the Run 4 Troops marathon! With all the proceeds going to benefit families of troops deployed, we are very proud to be the host hotel and will grow our relationship with this event as it touches so many people! Thanks again and see you next year! More 

milwaukee
Level Contributor
60 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 stars Reviewed 1 week ago

Another great stay. Staff is still awesome. They remember me from past stays. The hotel always looks new. keep up the great work. the room is always excellent. The beds are good, water pressure good, and this is always just another great stay

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
KenHaugen1, General Manager at Hilton Garden Inn Dubuque Downtown, responded to this review

Thanks so much for your compliments! I will certainly share with my staff and look forward to seeing you soon! More 

Joliet, Illinois
Level Contributor
4 reviews
4 of 5 stars Reviewed 1 week ago

Pros: Nice, clean, relatively new hotel. Friendly staff. Connected to both a restaurant and the Mystique Casino. Cons: We were coming from Illinois and followed directions to a T . . . and still missed the turn into the hotel/casino property and went back across the river into Wisconsin. They really need better signage! As for our stay, my only... More 

Was this review helpful? Yes
KenHaugen1, General Manager at Hilton Garden Inn Dubuque Downtown, responded to this review

Thanks for your compliments and comments. I will share with my team and look forward to seeing you in the future! More 

Oconto Falls, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Our recent stay was one of the best hotel experiences ever. The roll-in shower was fantastic and the suite was roomy and super clean! The bed was extremely comfortable and the staff was really helpful.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
KenHaugen1, General Manager at Hilton Garden Inn Dubuque Downtown, responded to this review

Thanks so much for the compliments! I will share with my team, and we look forward to seeing you soon! More 

Cedar Rapids
1 review
2 of 5 stars Reviewed 3 weeks ago

The location of this hotel is convienent if you want to be near the casino, which is nice if you are on business travel and need a distraction for a couple hours. Upon arrival in my room, it had the distinct small of marijuana. I was in a hurry to get out to dinner with a colleague, so I opened... More 

Review collected in partnership with Hilton Garden Inn

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KenHaugen1, General Manager at Hilton Garden Inn Dubuque Downtown, responded to this review

Dear Lee Smith: Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. We hope you will consider staying with... More 

La Crosse, Wisconsin
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed May 26, 2015

We booked a handicapped room with shower twice at the hotel last time 5/24/15. Room on arrival had tub not shower difficult for wife to use who is in a wheelchair. On checking with the front desk they said that they had it listed 3 x 3 shower in it and were surprised that it did not have one only... More 

Was this review helpful? Yes
KenHaugen1, General Manager at Hilton Garden Inn Dubuque Downtown, responded to this review

Thank-you for your comments regarding your visit with us. I will address your concerns with the information loaded on our website regarding room amenities, however we do have one suite, room 115, with a roll-in shower and 3x3 transfer seat. Please feel free to contact me directly at 563-585-5204 to book this room directly for your next visit, all our... More 

Geneseo, Illinois
2 reviews
4 of 5 stars Reviewed May 22, 2015

Very nice hotel but pricey and the breakfast is an additional fee, which is too high. Room was nice and quiet and comfy, tho. We did not use in-room wi-fi or pool or gym or business center or eat at their restaurant since we always go across the highway to Catfish Charlie's. It would be nice if they included some... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
KenHaugen1, General Manager at Hilton Garden Inn Dubuque Downtown, responded to this review

Thank-you for your compliments regarding your stay with us. We do have a full service breakfast for $11.95, our HGI brand does have this amenity. We also offer packages that include breakfast for two, please inquire for one on your next visit. Thanks again and hope to see you soon. More 

Minneapolis, United States
1 review
4 of 5 stars Reviewed May 11, 2015

This is a very nice hotel. The rooms are clean and comfortable. I wish, however, that they had a bar in the hotel as the restaurant that is attached to the hotel seems to close earlier than most I've experienced. I'm guessing that this is because of the attached casino. I also wish their prices for rooms was a bit... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
KenHaugen1, General Manager at Hilton Garden Inn Dubuque Downtown, responded to this review

Thanks for your compliments regarding your visit with us! I certainly will share with my team and look forward to seeing you soon! More 

North of Chicago, IL
Level Contributor
130 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed May 9, 2015

Because they have a captive audience with the Mystique casino next door they charge a crazy rate. I couldn't find discounts any place and our room was $180 for a room with 2 queen beds, and that is with AAA. But aside from that the front desk people were really nice, the hotel is very clean and the room we... More 

Was this review helpful? Yes
KenHaugen1, General Manager at Hilton Garden Inn Dubuque Downtown, responded to this review

Thanks for the compliments regarding your visit! I will share with my team, and just as an FYI, we are about to begin a major entire room renovation, including the mattresses. Hope to see you soon! More 

Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed May 6, 2015

My wife and I decided to spend our anniversary in Dubuque as we had a wedding in a neighboring town the nest day. Nice clean hotel. Desk staff was good on check in. Pool was very nice, clean and not crowded at all. The bed was certainly not up to par. This hotel needs to spend some money on mattresses.... More 

Was this review helpful? Yes
KenHaugen1, General Manager at Hilton Garden Inn Dubuque Downtown, responded to this review

Thanks for the compliments regarding your stay! I will certainly share with my staff, we are about to begin a major guest room renovation, to include all new mattresses! Please feel free to call me directly to book your future reservations. More 

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