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Hilton Garden Inn Dubuque Downtown

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1801 Greyhound Park Drive, Dubuque, IA 52001
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Hilton Garden Inn Dubuque Downtown
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351 Reviews from our TripAdvisor Community

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Lino Lakes, United States
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed 6 days ago NEW

This hotel is not only close to a casino, it is connected by a common hallway. I should have checked on this before I made my reservations because it smelled like smoke as soon as I walked in the hotel. I was given a room on a higher level but it still smelled like smoke. (I think people stay here... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Kay N
KenHaugen1, General Manager at Hilton Garden Inn Dubuque Downtown, responded to this review

Thanks for your comments regarding my hotel. We are connected to Mystique Casino, and are 100% non smoking hotel. The casino is in the process of a major renovation of the carpet and ventilation system to eliminate the smell of smoke. Please give us another opportunity to serve you. More 

Madison, United States
2 reviews
4 of 5 stars Reviewed 6 days ago NEW

We have stayed at this hotel multiple times to take advantage of things to do in the city. It is very comfortable and generally quiet with good service. The breakfast isn't free, even the continental breakfast, and isn't worth the cost.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Margaret C
KenHaugen1, General Manager at Hilton Garden Inn Dubuque Downtown, responded to this review

Thanks so much for your comments regarding my hotel. We do offer bed and breakfast packages that are inclusive of breakfast, please inquire at time of reservation for availability. Thanks again and see you soon! More 

williamsville, United States
1 review
4 of 5 stars Reviewed 1 week ago

Easy access to casino, was great for entertaining business clients. Casino is on the smaller side but very enjoyable. Casino is connected to the hotel which made it nice considering it was 9 degrees outside. Breakfast made to order, or you can do the buffet if your in a hurry. We had a party of six and everyone ordered their... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Aaron R
KenHaugen1, General Manager at Hilton Garden Inn Dubuque Downtown, responded to this review

Thank-you so much! I will share your compliments with my team and look forward to seeing you again soon! If I can be of personal service please let me know! More 

Madison, Wisconsin
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Guy at the front desk when we checked in needs to smile more and lose the attitude. Not very welcoming and as one who travels the world for business, I have seen much happier front desk staff in third world countries. Other than that, hotel is very nice.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Mastiff6
KenHaugen1, General Manager at Hilton Garden Inn Dubuque Downtown, responded to this review

Thanks for taking the time to review my hotel. I will be sure to visit with my team regarding guest service, and we look forward to seeing you soon. More 

Pickett, Wisconsin
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Pleasant experience from check-in to check-out. Lobby of hotel is attractive and welcoming with high ceiling and double-sided fireplace. Spent time in lobby close to fireplace doing work on computer rather than spending more time in room. Room is standard and nothing special,but adequate. We prefer not to have heat too high in room, because it often gets too dry,... More 

Helpful?
Thank dailywalker
KenHaugen1, General Manager at Hilton Garden Inn Dubuque Downtown, responded to this review

Thanks again for staying with us, we certainly look forward to seeing you again soon in Dubuque! More 

Altoona, IA
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed December 30, 2015

My wife, daughter and I headed to Dubuque to visit friends over the holiday weekend. We chose the Hilton Garden Inn partially because of the Hilton brand, and partially due to location. The hotel was clean and looked nearly new. Front desk staff were helpful and friendly. Onsite parking was plentiful and free. Our room was clean, although a bit... More 

Helpful?
Thank TREX22
KenHaugen1, General Manager at Hilton Garden Inn Dubuque Downtown, responded to this review

Thanks for taking the time to review my hotel. We are actually about to begin a complete guest room renovation of the entire hotel, and will address the mattress concerns. We look forward to seeing you again soon! More 

La Crosse, Wisconsin
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 30, 2015

Staff are all very helpful, courteous and concerned for a great experience. Rooms are quiet and well maintained. Breakfast have been there for years and always give wonderful service and great to talk with. Will stay here always when we are in Dubuque.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank WisconsinSioux
KenHaugen1, General Manager at Hilton Garden Inn Dubuque Downtown, responded to this review

Thanks for your compliments! I will share with my staff and look forward to seeing you soon!! More 

Clinton, United States
1 review
2 of 5 stars Reviewed December 23, 2015

I have stayed at this hotel 2 times now and both times I had king size beds and both times the beds were the most uncomfortable i have ever slept in . I reported the problem and they helped 1 time the next they just said we are doing a renovation so they will be better next time . The... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Bruce R
KenHaugen1, General Manager at Hilton Garden Inn Dubuque Downtown, responded to this review

Thanks for your comments Bruce. I have addressed your concerns with service, and we have discussed the bathroom fan is a continuous unit. Your bed concerns are taken seriously, and we do plan on a major guest room renovation in 2016. Thanks again for your feedback and we look forward to seeing you soon. More 

Hartford, Connecticut
Level Contributor
59 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed December 15, 2015 via mobile

The HGI in Dubuque is a great value for business travelers. It is centrally located near everything in town. The Mystique casino is on the property and another casino is within minimal driving distance. The lobby of the hotel has recently been updated and has a fresh look and feel. The rooms are standard with white bedding and comfortable pillows.... More 

Helpful?
Thank elizabethqueen
KenHaugen1, General Manager at Hilton Garden Inn Dubuque Downtown, responded to this review

Thanks for your compliments regarding your visit to our hotel! We look forward to seeing you soon! More 

Winnebago, United States
1 review
3 of 5 stars Reviewed December 3, 2015

We could not figure out how to use the coffee pot, so our morning was not good at all. Need to bring back Mr. Coffee !! And the breakfast had a lot to be desired. Every thing was cold. Surely not what you would expect from HIlton. We won't be back.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Alice H
KenHaugen1, General Manager at Hilton Garden Inn Dubuque Downtown, responded to this review

So sorry to hear of your experience. We have all new Keurig coffee makers in each guest room, I would have been happy to send someone to your room to assist. I also will ensure we are following steps to make sure we provide a guest experience at breakfast for all to enjoy. Thanks again for your feedback. More 

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