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Grand Harbor Resort and Waterpark

Hotel website
350 Bell Street, Dubuque, IA 52001
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Titanic Exhibit Package
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Grand Harbor Resort and Waterpark
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562 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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chicago
Top Contributor
59 reviews 59 reviews
22 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed yesterday NEW

We stayed here in conjunction with the twilight riverboat cruise. While we had a great view of the river from our room, the room itself was pretty blah. The pictures over the bed did not even reflect the mighty river. The paint colors were not coordinated, furniture was worn. Lobby area very boring. It was clean, at least our room... More 

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Hong Kong, China
Top Contributor
97 reviews 97 reviews
12 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW

This place is a great value for what you pay. It is a perfect location to stay if you have children. The water park is not fantastic, but it is still a lot of fun. A plus for the parents is that they sell alcohol in the waterpark area!

Was this review helpful? Yes
sgeisz, General Manager at Grand Harbor Resort and Waterpark, responded to this review

Dear kaylaswanderlust, Thank you for your review and we are pleased you found our property at a good value. Thank you again for your comments and we look forward to your next visit. More 

Columbus, Wisconsin
1 review
3 of 5 stars Reviewed 1 week ago via mobile

The hotel itself was nice, sitting right on the Mississippi River was beautiful. However, we booked this for our children to enjoy the water park and they did - since they weren't concerned with the lack of lifeguards or the ones that were "working" twirling around kicking off their shorts - not taking the job seriously. Also I got splashed... More 

Was this review helpful? Yes
sgeisz, General Manager at Grand Harbor Resort and Waterpark, responded to this review

Dear Charmed_1919, Thank you for your recent review. I do apologize that our water park did not meet your expectations and your feedback will be reviewed with our entire water park team. We take great pride in our safety standards and I will be sure your concerns will be addressed immediately. Thank you. More 

Little Falls, Minnesota
Senior Contributor
27 reviews 27 reviews
26 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

We arrived on shore by riverboat and stayed overnight with a motor coach group. What a wonderful hotel! Outdoor entertainment, great rooms and an excellent staff at Tony Roma's restaurant where we had breakfast.

Was this review helpful? Yes
sgeisz, General Manager at Grand Harbor Resort and Waterpark, responded to this review

Dear mgaryblock, Wow thank you for the 5-star review. We will be sure to share your comments with our entire team. Thank you again. More 

Carpentersville, Illinois
1 review
4 of 5 stars Reviewed 1 week ago

Room is very clean, only issue is with the restaurant on site, customer service is under par. Needs improvement in this area. Trip was very enjoyable. Plenty of parking and the casino is across the parking lot, that's a plus for adults that gambles.

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sgeisz, General Manager at Grand Harbor Resort and Waterpark, responded to this review

Dear Rudy R, Thank you for you review and we are pleased you enjoyed our property. I will pass your feedback along to your restaurant so they can address your concerns. Thank you again. More 

Bellevue, Iowa
1 review
5 of 5 stars Reviewed 2 weeks ago

We stayed at Grand Harbor on a rainy Thursday night just to get out and have fun. I have three girls ages 10, 8 and 6. They had a blast--the waterpark is very nice and clean. Snacks/food and even drinks to enjoy while you sit there and watch the kids play. I'm always freezing cold and I'm happy to say... More 

Was this review helpful? Yes
sgeisz, General Manager at Grand Harbor Resort and Waterpark, responded to this review

Dear tabithal, Thank you for your 5-star review. We are extremely pleased you and your girls had a great time at our riverfront property. We look forward to your next visit. More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

We booked threw a third party which might have been our first mistake ! When we arrived at the hotel they had our reservation for a completely different day , well obviously we were there now and needed a room, the front desk lady said I can't do anything you will have to figure it out! Yes mam because my... More 

Was this review helpful? Yes 1
sgeisz, General Manager at Grand Harbor Resort and Waterpark, responded to this review

Dear Rogers 42810, Thank you for your review. It is clear we did not meet your expectations and I would personally like to discuss this we you further so we can get a better resolution and to hear your concerns in more detail. Please feel free to reach me directly at 563-690-3233. Thank you. More 

springfield, mo
Senior Contributor
37 reviews 37 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel was clean and very large. It sits on the banks of the Mississippi River. The rooms are not exceptionally large. The staff was courteous and helpful. We did not look into the attached waterpark.

Was this review helpful? Yes
sgeisz, General Manager at Grand Harbor Resort and Waterpark, responded to this review

Dear blacksmith88, Thank you for your review and the nice words. We will share you feedback with our team and we look forward to serving you again soon. More 

Rockford, Illinois
1 review
2 of 5 stars Reviewed 3 weeks ago

No one told us when we booked that there was no swimming pool as the water park was closed the days were there. We had a junior suite which amounted to 2 double beds with a sleeper sofa thrown in-all in the same room. The room was nothing special for the price we paid....Very disappointed

Was this review helpful? Yes
sgeisz, General Manager at Grand Harbor Resort and Waterpark, responded to this review

Dear 999larry, We sincerely apologize that we did not meet your expectations. Our water park has seasonal hours to reflect the school season and we do post our hours for the year on our website. More 

Palmyra, Wisconsin
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 3 weeks ago

We gathered at Grand Harbor Resort for a family reunion. Though the visit was short everyone had a great time. The kids loved the waterpark and arcade. The adults loved the closeness of the casino and the good food at Toni Romo's. Our room had a beautiful view of the river. Awesome time. All of the cleaning staff were friendly... More 

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Was this review helpful? Yes
sgeisz, General Manager at Grand Harbor Resort and Waterpark, responded to this review

Dear Tammy, Thank you for your review and our team enjoyed your family reunion as well. Thank you for visiting us and we hope to see you again next year! More 

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