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MainStay Suites

2.0 of 5
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1275 Associates Dr., Dubuque, IA 52002
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Ranked #13 of 17 Hotels in Dubuque
A recent review
3 of 5 stars reviewed 3 weeks ago
Rahul_M786 Pune, India
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40 reviews from our community

Traveler rating
    15
    10
    3
    2
    10
See reviews for
11
8
3
8
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
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    (40)
  • Mar-May only
    (12)
  • Jun-Aug only
    (7)
  • Sep-Nov only
    (13)
  • Dec-Feb only
    (8)
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Pune, India
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I had stayed for around six weeks in Dubuque starting 09 August to 18 Sep 2014. the service is average and staff provides cold response most of the staff are young students doping part time job struggling with English. I had to repeat multiple things same time to make them understand as they are effluent with Spanish. Morning Breakfast sucks.... More 

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mssdbq, General Manager at MainStay Suites, responded to this review

Thank you for taking the time to do a review on our Dubuque property. I would like to apologize on behalf of entire team. Your satisfaction is important to us and we will be using the feedback you provided to make improvements. Sincerely, Lisa General Manager More 

Nebraska
Contributor
15 reviews 15 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 9, 2015

Very nice place to stay! Comfortable bed, nice sized suites. Breakfast is good (orange juice is exceptionally good and I'm always in need of juice first thing in the morning.) Clean. Staff is very helpful. I'll stay again next year when I'm in town.

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mssdbq, General Manager at MainStay Suites, responded to this review

Thank you for your awesome review. I have shared it with my staff and they thank you. I agree with you I love our orange juice. A cup in the morning is the best thing to start my day too just like you. We look forward to seeing you next year. Sincerely, Lisa General Manager More 

Dubuque, Iowa
1 review
1 of 5 stars Reviewed October 20, 2014

I stayed for the entire summer and it was awful. I would have moved to another hotel but this was a business trip that my employer was paying for. The demeanor of the manager and some of the staff seemed to indicate that they knew I didn't have much choice about staying there. The walls are thin and I could... More 

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mssdbq, General Manager at MainStay Suites, responded to this review

I am sorry to hear about your bad experience at our hotel. That is not a typical stay at our hotel in Dubuque. I'm sorry you felt that we didn't take care of you. Usually when a guest asks to move rooms we are very accommdating if we have the availabilty to change you rooms. Our housekeepers do have a... More 

Omaha Area
Top Contributor
122 reviews 122 reviews
55 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed July 12, 2014

We were traveling and had stopped at several hotels in the area, one across the parking lot that wanted well over $120 a night, and Main Stay gave us a great rate just under $70 with taxes. The room was a small suite with a kitchen, living area and flat screen tv, plus bedroom with another flat screen. Our son... More 

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mssdbq, General Manager at MainStay Suites, responded to this review

Thank you for taking the time to complete a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience. Lisa General Manager More 

Sioux Falls, South Dakota
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed June 13, 2014

Once again we have stayed at the Mainstay Suites Dubuque and had an overall great experience. We gathered in Dubuque for my wife's birthday and, once again, General Manager Lisa availed the use of the hotel conference room for our celebration. Thank You Lisa. The rooms were comfy, the staff helpful and friendly, and the common areas are appealing. Just... More 

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mssdbq, Manager at MainStay Suites, responded to this review

We would like to thank you for taking the time to complete a review on our hotel. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future! Lisa More 

Dubuque
1 review
5 of 5 stars Reviewed May 28, 2014

Nice hotel with a good breakfast with lots of choices. It was clean and plenty of room. The bed was comfortable, plenty of closet space. It includes a refrigerator, stove and microwave. It has a counter and two chairs if you want to eat in your room. Nice place for an extended stay!

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mssdbq, General Manager at MainStay Suites, responded to this review

We would like to thank you for taking the time to complete a review. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Lisa More 

Ames, IA
Top Contributor
103 reviews 103 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed May 27, 2014

Recently stayed here for four nights while in Dubuque for business. The location of the hotel is very handy, especially if you are coming in from Hwy 20 west. Check in was prompt and the front desk staff friendly and helpful. Our room had a separate bedroom and living area, with the living area including a kitchenette with a full... More 

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mssdbq, General Manager at MainStay Suites, responded to this review

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. I have shared your comments with my staff and they thank you. Thank you so much for your business and... More 

Garner
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed May 25, 2014

Business & pleasure takes us to lodging ranging from Super 8 to Holiday Inn Express. For the dollar, Mainstay Suites in Dubuque is the best! Location?: Walking distance to Enterprise rentacar, 2 major restaurants and a main highway (U.S. #20). Spacious suites for price of a standard motel room elsewhere, good breakfast, popcorn in the evening AND great staff. What... More 

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mssdbq, Manager at MainStay Suites, responded to this review

We would like to thank you for taking the time to complete a review on our Dubuque MainStay Suites. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the... More 

Waterloo, Iowa
1 review
1 of 5 stars Reviewed December 22, 2013

This was our second visit to this motel. We came back because there was no road noise, thought it was a quiet hotel. However, our subsequent stay on November 10, 2013 was not quite so quiet. Could hear the adults in the next room, carrying on a normal conversation. (and "other" activities-as if there was an open door between the... More 

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mssdbq, General Manager at MainStay Suites, responded to this review

Thank you for taking the time to complete a review regarding your recent stay at MainStay Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the noise on your recent visit. We are sorry that you had to encounter that. Again, thank you for your time and valuable feedback. We sincerely appreciate... More 

Shorewood, Illinois, Usa
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 16, 2013

We stayed at Mainstay in Dubuque IA on Dec 12th, 2013. We were in room 123. Very large comfortable room with 1 queen bed. Oh my we slept like a log! That bed was so comfortable! The walk in shower was so convenient! Loved it! The room is actully nicer than I had expected from the pictures on the website.... More 

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Online_Relations12, Public Relations Manager at MainStay Suites, responded to this review

Tim and Beth, You're very welcome! Thanks so much for staying and leaving this review; we're thrilled to have made your stays so enjoyable and really appreciate your kind words. We hope you had a safe trip home and that you'll visit us again soon! Best, Sam, on behalf of MainStay Suites Dubuque More 

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