MainStay Suites (Dubuque, Iowa) - Hotel Reviews

Also Known As:: Mainstay Suites Dubuque; Mainstay Dubuque; Dubuque Mainstay; MainStay Suites Dubuque, Iowa

Address: 1275 Associates Dr., Dubuque, IA 52002

Region: United States > Iowa > Dubuque

Amenities:

Business Center Fitness Center Free Breakfast Free Parking Kitchenette Pets Allowed Wheelchair access

Hotel Style:

Ranked #16 of 17 hotels in Dubuque

Price Range: $

Hotel Class:2 star (2*)

Official Description (provided by the hotel):: Your home away from home. We are an all suite property. Every room has a queen size bed, sitting area with sofa sleeper and FULLY equipped kitchen with dishes. We are located on the west side of Dubuque and close to all attractions. ... more less

Reservation Options:: TripAdvisor is proud to partner with Orbitz, Choice Hotels, Hotels.com, Expedia, Travelocity, Hotwire, Venere and Tingo so you can book your MainStay Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Dawn F

Dubuque, Iowa, United States

1 review

“Needed a getaway”

Reviewed March 25, 2013

The staff was really nice. This is our first stay at one of your properties. The only problem was the television was too low. We couldn't watch tv in the bedroom without sitting up. We will stay again

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Thanks so much for the review, Dawn! We're glad you enjoyed your stay and hope you DO stay again! Best, Sam, on behalf of MainStay Suites Dubuque More

Jennifer M

Mount Vernon, Iowa, United States

1 helpful vote

“Girls Weekend”

Reviewed January 23, 2013

I traveled to Dubuque to have a girls weekend with my friends from college from the area. We had an absolute wonderful stay at the MainStay. The staff was knowledgeable and friendly in giving us directions and ideas for dinner. We loved the nice kitchen area and room to hang out and have a few drinks while getting caught up.... More

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Thanks for the review, Jennifer M. We're ecstatic to hear your kind words about our hotel and are glad you and your friends had a good time here. We love hosting such get-togethers and, yes, we just got new, flat-screen TVs installed in our rooms! We hope to see you again! Regards, Sam, on behalf of MainStay Suites Dubuque More

Deb F

Minneapolis, Minnesota

Reviewer

4 reviews

Reviews in 2 cities

“Family weekend”

Reviewed November 11, 2012

This location was very clean and up to date and offered a lot of amenities for a reasonable price. It was great having 2 flat screen TVs to enjoy, in both the living area and the sleeping area and a kitchen to cook our own food if we chose to. The staff was very friendly and helpful and worked hard... More

Thanks for the review, Deb F. We're very happy you enjoyed your stay with us. We have new TVs in many of our rooms, so we're glad to hear that our guests like them is much as we do. We've also committed to providing only the best customer service, and hope to uphold that commitment for you and any other... More

mike s

Warrenville, Illinois

“Hell Night in Iowa”

Reviewed October 29, 2012

Cleaning cloth on table when we walked in. Fecal (that's poop folks) stains on bathroom wall next to toilet roll holder that was also broken and falling off the wall. Dark hair on sheets in bed. Found 6 bugs in bedroom and couple more in carpet of living area. Took picts and brought bugs to front desk and lady said... More

Thanks for the review, Mike. We hold our cleaning services to a high standard here, and anything below that standard and the standard of our fine guests is unacceptable. We had an internal meeting with our staff here about that standard, and we hope to fulfill it. Just a reminder to future guests -- if the cleanliness of your room... More

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HGF001

“Was OK, but..............................”

Reviewed October 15, 2012

My girlfriend and I were traveling for a girls weekend and stayed here. We checked in Friday night and the guy at the desk was NEW, had to call someone else to ask how to check us in! Gave us the wrong directions to our room and made us walk the length of the building in the pouring rain! Room... More

Thanks for the review, HGF001! We're sorry your stay wasn't up to our usually-high standard. All of the details regarding rooms, services and other information are presented at check-in, so you (or any of our other fine guests) ever have any questions or concerns about what's included, consult that packet! As for our new employee, we can assure you he'll... More

RinkerDSM

West Des Moines, Iowa

Senior Reviewer

7 reviews

Reviews in 3 cities

8 helpful votes

“Weekend Getaway”

Reviewed March 20, 2012

Although I had stayed at this property before, it had been awhile so I was little concerned by a couple of the reviews....our stay couldn't have been nicer! Room and hotel were clean, all the staff we encountered were very pleasant..from front desk to housekeeping to management. We had a problem with our door lock, but it was a mechanical... More

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See 4 more reviews by RinkerDSM for Dubuque

Thank you for your great review. We usually hear all the bad so it is refreshing for this. I have passed along your review to my staff. Thank you again and we hope to see you again soon. More

MissH80

Cedar Rapids, Iowa

4 helpful votes

“Do not stay here.”

Reviewed September 11, 2011

I was in Dubuque for work and I stayed here two nights. My room was dirty mainly the bathroom had hair,used dental floss in the drawers,they missed my wake up call,the coverlet was old and ripping,there were people yelling in the halls at 11:00 @night. The entire hotel had a stench of curry to it. I will NEVER stay here... More

We are committed to make each guests experience as enjoyable as possible. I am disappointed to learn that your stay was not satisfactory. I have addressed your concerns with our housekeeping department so this doesn't happen again. More

LowpointKathy

Lowpoint

5 hotel reviews

Reviews in 6 cities

“Great Value, Close to area ski resorts.”

Reviewed March 14, 2011

Intent was to stay in Galena, IL. Needed a Suite since we were traveling with another couple. Facility clean & friendly. Excellent location to both Galena and within 1 mile of Mall in Dubuque. "Gas cheaper on this side of river" Room nice size for two couples. 2nd bath would have made it better. Could have used one more chair... More

Thank you for your review. It was greatly appreciated. See you next time your in town. More

freshmn

aurora mn

5 reviews

4 hotel reviews

Reviews in 4 cities

3 helpful votes

“Great value for the dollar”

Reviewed January 1, 2011

I was very pleased with this hotel. It was spacious, very clean and had a firm, comfortable bed. It is also pet friendly and has a special area to walk dogs. The room was very quiet. Service was good also. The first room we were in had a heater that wasn't working properly so they gave us another room and... More

Thank you for your response. It was greatly appreciated. More

Family0f39

Dubuque, Iowa

“Worse menager Ever and poor Staff”

Reviewed September 24, 2010

Staff was really poor trained and verry rudy Manager. She also call me a lier. for the other guast complaint she is used to that! I also wasted my time to register a complaint but I have the same luck of the other guest , all the roads lead back to Lynch. As she even mention to me when I... More

I am sorry about your inconvenience with our hotel. That is not a typical stay at our hotel. More

1-10 of 21 reviews

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MainStay Suites Hotel, Dubuque, Iowa

MainStay Suites

21 reviews from our community

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