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Holiday Inn Express Hotel & Suites Dubuque-West

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2080 Holiday Drive, Dubuque, IA 52002
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Holiday Inn Express Hotel & Suites Dubuque-West
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Holiday Inn Express Hotel & Suites Dubuque-West
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158 Reviews from our TripAdvisor Community

Traveler rating
    83
    40
    21
    10
    4
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48
40
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38
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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    (53)
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    (41)
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There are newer reviews for Holiday Inn Express Hotel & Suites Dubuque-West
See the most recent reviews
Crystal Lake, Illinois
Top Contributor
51 reviews 51 reviews
8 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed April 8, 2013

I stayed here this past weekend for an overnight (Sat-Sun). I got a discount for this hotel because of a group I was with. I was with my wife and 2 stepkids (aged 9, 17). We got a "suite" which said it featured 2 rroms, 2 queen beds, and a pullout bed. Well--it was only one long room. So--no privacy.... More 

Was this review helpful? Yes
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, Thank you for posting your evaluation of your stay at the Holiday Inn Express & Suites, Dubuque, IA. We value your business and your feedback! We appreciate you confirming that your room was clean but feel badly about the noise issues you experienced. Please be assured we will be accessing the information you provided in an attempt... More 

Davenport, Iowa
2 reviews
4 of 5 stars Reviewed February 28, 2013

I have stayed at multiple hotels in Dubuque (Comfort Inn, Best Western, Hampton Inn, etc.,) and this is the best hotel for the value. I just recently discovered this hotel a couple months ago as I was content on staying at other hotels I got more rewards at, but I am switched at will stay at this location from here... More 

Was this review helpful? Yes
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, Thank you for sharing your opinion that the quality of the Dubuque Holiday Inn Express & Suites is “much better” than the other options in Dubuque and that our rooms are “much better” than the competition offering a similar price. We know there are many other options out there and hearing your gracious comments truly pleases us.... More 

Worthington
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 17, 2013

I have stayed at this hotel three times for two weeks each time, and every time the staff have taken great care of me and my colleagues. The staff are friendly and helpful (Brandy and Shawn come immediately to mind). The hotel is well-maintained. The only critique I could make is that they are a bit heavy-handed with the chlorine... More 

Was this review helpful? Yes 2
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, Again, on behalf of the entire staff, I extend the sincerest of congratulations to you on your accomplishments over the past two weeks in Dubuque! You have all been such a wonderful group of people to accommodate and we value your business and loyalty to our hotel. We will miss you very much and do look forward... More 

Council Bluffs, Iowa
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 3, 2013

Stayed in early December 7th and 8th for a 2 night reward stay. Asked upon arrival for a room upgrade with my Platinum status and was told that since I was staying on a reward night that the hotel policy doesn't allow for a room upgrade EVEN for Platinum. After being a Platinum for 2 years, this was the first... More 

Was this review helpful? Yes 1
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, I want you to know we do upgrade our Platinum Priority Club Members according to availability. We have reviewed your response and are checking the process of how these reservations are handled. Platinum Priority Club Members deserve special benefits and if an upgrade is available it should be granted upon arrival, reward night or not! Please be... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 18, 2012

Yay and thank you! My husband said this is a miracle after 400 miles....we are exhausted after packing up our Michigan Home and moving to Kansas City...Thank you Holiday Inn Express and Rachel! I just read that reviews must be 200hot plus characters...so I am just adding filler. Rachel came and fixed our air conditioner/ heater too.

Was this review helpful? Yes 2
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, You are welcome! Thank you for sharing your gratitude towards Rachel and the Holiday Inn Express & Suites Dubuque, IA. We are happy we could accommodate you during this very important transition in your life and hope you are enjoying your new home in Kansas City. Look forward to welcoming you again sometime soon. Sincerely, Lynette Montes... More 

Bloomington, Illinois
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 6, 2012

We stayed at this hotel on a visit to Galena, Il. We were very impressed with the friendly staff (Rachel & Brandy, as well as GM Lynette Montes). Our room, hallways and breakfast area were very clean. We would stay at this hotel again on future visits!

Was this review helpful? Yes 1
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, So happy to hear you were impressed with our customer service and that you will be staying at the Dubuque Holiday Inn Express & Suites again! It was a pleasure accommodating you and we look forward to hosting you upon your return. Sincerely, Lynette Montes General Manager More 

Top Contributor
58 reviews 58 reviews
52 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed October 21, 2012

I won this hotel for $50 a night on priceline. We stayed for 2 nights in October. The hotel is located about 1 1/2 miles norht of highway 20 in Dubuque. We arrived about 1:45p.m. and was told our room would not be ready for 30 minutes or so. A little disappointing but 3 p.m. is there posted check in... More 

Was this review helpful? Yes 1
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, Thank you for acknowledging our guaranteed check in time is 3pm. Although we do try our best to accommodate each of our guests special requests, check out time is not until 12 noon which may make it difficult if the room type reserved has not departed. Please do not hesitate to contact us prior to your arrival... More 

McLean, VA
Top Contributor
86 reviews 86 reviews
49 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed October 13, 2012

This has become our regular place to stay when visiting family in Dubuque. Rooms and facilities and very clean and nicely furnished. Staff is outstanding. Brandi and Amanda at the front desk deserve special recognition. We had an issue with IHG reservations desk and Brandi was a star trying to sort it out. While I'm an IHG Platinum, I've become... More 

Was this review helpful? Yes 1
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, First of all, as a Platinum member, you deserve special recognition! Thank you for “always” making an exception to stay with us at the Dubuque Holiday Inn Express & Suites. I would also like to apologize on behalf of the Priority Rewards and reservations desk for any subpar customer service experienced. You are very important to us... More 

Grayslake, Illinois
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 9, 2012

We stayed here in October because there were no hotels available in Galena. The room with the king bed and pull out couch had a lot of space, two flat screen tvs, and was very clean. The free breakfast was excellent. The pool is nice, fitness area is small but adequate. We ate at Sushi Thai which is in a... More 

Was this review helpful? Yes 1
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, Glad your stay was “great”! We appreciate your comments about the Holiday Inn Express & Suites, Dubuque and the surrounding area. We hope we will have the opportunity to serve you again in the near future. Sincerely, Lynette Montes General Manager More 

omaha
Senior Contributor
44 reviews 44 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 20, 2012

We stayed here on the way up north for our family vacation. We got the last available room and it was right next to the lobby and the breakfast area and elevator. I was afraid that we would have a ton of noise, but we put extra towels down by the door and kept the a/c on to buffer the... More 

Was this review helpful? Yes 1
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, Thank you so very much for your positive feedback regarding the Dubuque Holiday Inn Express & Suites. It is always a pleasure to receive quality information about the product and service we provide. We look forward to accommodating you again when you return to Dubuque. Sincerely, Lynette Montes General Manager More 

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