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All 18 Dubuque hotels

Holiday Inn Express Hotel & Suites Dubuque-West

2.5 of 5 Hotel   |   2080 Holiday Drive, Dubuque, IA 52002
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Ranked #5 of 18 hotels in Dubuque
A recent review
3 of 5 stars reviewed 4 days ago
Karen M
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  • Reviews (108)
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108 people have reviewed this hotel

Traveler rating
    49
    30
    16
    9
    4
See reviews for
36
24
1
27
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
2 reviews
3 of 5 stars Reviewed 4 days ago NEW

This property is very well maintained. Room was exceptionally clean. Pool with good temp and very clean. Hot tub actually hot. Staff friendly and accomodating. Continental breakfast okay but not great in terms of choices. Breakfast room staff very unfriendly. Bedtime was unpleasant. Major noise disruptions. Adults stomping back and forth and children running in the room above. Loud voices... More

Was this review helpful? Yes
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, Thank your for your compliments that the “property is well maintained” and that the room was “exceptionally clean”. We encourage our guests to give us feedback and it is always beneficial to receive the positive as well as the areas of opportunity so we can improve. My apologies that your stay was, overall, less than satisfactory! We... More

Rockton, IL
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here from 8/1/14 to 8/5/14 with my husband and 3 teenaged boys. The beds are very comfortable. I came home to my own bed and wanted to be back in the hotel bed it was so comfortable. Our stay was pleasant. We were there during a weekend and at times it seemed like the breakfast staff couldn't keep... More

Was this review helpful? Yes
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, Thank you for bringing to our attention your observations at our hotel. I appreciate your awareness to these details and apologize for the concerns you mention throughout your review. It is our responsibility to evaluate our guests experience so we can rectify them properly, thank you for informing us of your valuable feedback. We are pleased you... More

Kemah, Texas
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Exercise room consist of 2 treadmills that did not work and 1 stationary bike. That's it! When we asked Emma at the front desk about treadmills she just shrugged and said I guess they are not working. Housekeeping made our bed but did not vacuum or clean bathroom. One day they took dirty towels( that I piled up) but left... More

Was this review helpful? Yes
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, My sincerest apologies that the staff did not investigate your problem! We have checked our treadmills and they are working just fine? The staff should have listened to your concerns and investigated it immediately so you could have been able to utilize the equipment while you were here. My apologies regarding your opinion of our housekeeping, breakfast... More

Chicago, Illinois
Contributor
12 reviews 12 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The motel was clean and modern. The staff was outstanding. So why was it just average? Like so many "pre-fab" pop-up hotels, it was really loud. Every time the wonder twin children upstairs wanted to run around in circles, we most definitely heard every stomp of it. This is also a pet "friendly" motel, and throughout the night we enjoyed... More

Was this review helpful? Yes
Lynette M, Front Office Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, Thank you so much for taking the time to review our hotel. Your candid comments are truly appreciated. I do apologize for the noise issues you experienced during your stay. We are always looking for fresh ideas to ensure quiet enjoyment for all our guests and your comments certainly will play a large role in helping us... More

Dana Point, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I was amazed that a Holiday Inn Express Suite hotel would provide so much value, as much as the higher end main brand hotels provided by Sheraton, Marriott and Holiday Inn. The hotel was new, well designed, efficient, clean, offered a friendly, knowledgeable staff that provided a cold bottle water at check in or whenever you asked, the rooms were... More

Was this review helpful? Yes 1
Lynette M, Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, We are so glad you enjoyed your stay here in Dubuque. We take great pride in providing our guests with the finest amenities and hospitality. We are also happy that you were able to take advantage of the ever-growing list of area restaurants who provide exclusive discounts to our guests. Your comments with be passed along to... More

Iowa City, Iowa
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 18, 2014

I come to Dubuque fairly often on business and usually stay on Dodge Street. I thought I would give this hotel and try and I am glad I did. From the moment I walked in I felt welcome. The front desk staff was friendly and funny and very helpful. On the way to my room the first thing I noticed... More

Was this review helpful? Yes 2
Lynette M, Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Thank you so much for choosing us. We are so glad you decided to give us a chance. We do our best to provide all of our guests with a perfect guest experience. Our staff will appreciate your great comments and we look forward to seeing you the next time you are in the area. Thanks for the great review.... More

Shippensburg
Senior Contributor
40 reviews 40 reviews
23 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed July 18, 2014

Wife and I were here for 1 night on stop over. We were on 3 1/2 week road trip through US. She still says this was the best night of sleep she had!! Beds were TERRIFIC. It was quiet and AC was tremendous. Best part was front desk person. She was new (forget name). Went out of her way to... More

Was this review helpful? Yes 2
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

We are so glad we were able to provide you with a memorable stay. Your comments are appreciated and will be shared with the staff. Thank you for kind words taking the time to share your guest experience. Sincerely, Jeremy Assistant General Manager More

pgh
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 13, 2014

I stayed here during a recent vacation. The hotel itself is beautiful and all areas,(even the parking lot) are well maintained. My room was clean,quiet,and comfortable,and the staff,from manager to housekeepers, made me feel welcome and appreciated. Big thanks to Front Office Manager Jeremy. I used a third party site to book my stay,and they messed up my reservation and... More

Was this review helpful? Yes 3
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, We are pleased to view your comments regarding your recent stay with us. It is nice to read your favorable remarks that the hotel itself is “beautiful” and that it is “well maintained”. We accommodate many guests and our goal is to make the Holiday Inn Express and Suites, Dubuque IA the hotel of choice for our... More

Laurens, South Carolina
Contributor
13 reviews 13 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 3, 2014

Our room was nice and what we have come to expect with the brand. The pool area was also nice. Several dining and shopping options nearby. We were on the Arterial side so at times it was noisy but no big deal. The only reason we aren't rating a 5 is no crib in our room despite calling a few... More

Was this review helpful? Yes 2
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, Thank you! Comments from our guest help us to improve our service and your observations will definitely be used in the future to help impress our guests. Your time to write is greatly appreciated and we hope to host you again the next time your travels bring you back to the Dubuque area. Sincerely, Lynette General Manager More

Mchenry
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 22, 2014

In Galena to visit friends. This was one of the few dog friendly hotels in area. Manager Jeremy treated us well. All other staff interactions were positive. Suite was very clean & bed comfy. Morning coffee enjoyable. Both humans and dogs enjoyed the visit and will likely be back!

Was this review helpful? Yes 3
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, Thank you for your approving review! Jeremy will be pleased to learn of your appreciation. We welcome humans and canines alike and are happy to hear you enjoyed staying at the Holiday Inn Express and suites, Dubuque! Sincerely, Lynette General Manager More

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Additional Information about Holiday Inn Express Hotel & Suites Dubuque-West

Address: 2080 Holiday Drive, Dubuque, IA 52002
Phone Number:
Location: United States > Iowa > Dubuque
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Dubuque-West 2.5*
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Also Known As:
Holiday Inn Express Hotel And Suites Dubuque-West
Holiday Inn Express Hotel & Suites Dubuque-West Iowa

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style
#3 Business Hotel in Dubuque
Hotel Class
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express & Suites Dubuque West. Dubuque s newest hotel located in the West End district. Our hotel is just minutes away from Dubuque s downtown featuring major attractions such as The National Mississippi River Museum, The Diamond Jo Casino, Grand River Center, Five Flags Civic Center, Star Brewery, and Dubuque Greyhound Park and Casino (Mystique). If you are traveling to Dubuque to enjoy one of our many fun filled events such as America s River Festival, Catfish Festival, Riverfest, Summerfest, and Dragonboat Festival, you ll find the Holiday Inn Express & Suites Dubuque West s convenient location perfect for shopping and dining. While visiting Dubuque, you may want to take a short drive to Galena IL for additional shopping and sight seeing General Grant s Home and other historical sights. The Holiday Inn Express & Suites Dubuque West is designed for business travelers featuring High Speed Internet, 24 hour business center, large work desks in every room, and meeting room for groups up to 50 people. We welcome guest visiting McKesson, A.Y. McDonald, McGraw Hill, and Quebecor, Eagle Window and Doors, and Kendall Publishing and John Deere. In addition, our proximity to Loras College, University of Dubuque, and Clark College makes us the ideal location during your campus visit.Stay Smart at the Holiday Inn Express & Suites Dubuque West! ... more   less 
Number of rooms
84

Questions & Answers

Questions? Get answers from Holiday Inn Express Hotel & Suites Dubuque-West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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