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Holiday Inn Express Hotel & Suites Dubuque-West

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2080 Holiday Drive, Dubuque, IA 52002
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Holiday Inn Express Hotel & Suites Dubuque-West
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158 Reviews from our TripAdvisor Community

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Traveler rating
    83
    40
    21
    10
    4
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48
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6
38
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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  • English first
  • Any
English first
  • All months
    (158)
  • Mar-May only
    (53)
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    (41)
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Near Chicago, Illinois, United States
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Business takes us to Dubuque several times a year. We can count on excellent, courteous service from the time we arrive until the time we depart. The staff are detail-oriented. We conversed with one of the employees about our plans while in the area. The employee excused himself and returned with complimentary passes (he was not aware that I am... More 

Was this review helpful? Yes 1
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, Thank you for your five star rating! We appreciate you continuing to choose to stay with us when your travels bring you to Dubuque! It is guests like you that make us strive to maintain the highest standards or service! We couldn’t be more proud of our staff and appreciate you recognizing their job well done! Thank... More 

Top Contributor
83 reviews 83 reviews
48 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

After driving all day, it was a delight to have the perfect room......it was perfect in so many ways. Primarily, the bed was comfy and I got a great night's sleep. Additionally, since I was travelng with my dogs, I was perfectly located in the first room inside the door and there was a large grassy area right there to... More 

Was this review helpful? Yes 1
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, Thank you for taking the time to review our hotel! Thank you also for your loyalty and choosing to stay with us again when your travels bring you back to town! We are happy to hear that you got a great night’s sleep and we look forward to seeing you during your next visit to the Dubuque,... More 

Wisconsin
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 20, 2015

I have come to expect that Holiday Inn Express locations are all going to be very good and mostly the same. Dubuque, Iowa just seemed to be a little bit better than usual. We were greeted by very friendly staff who were looking to make sure we were going to have a great experience here. It was very clean and... More 

Was this review helpful? Yes 3
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, Thank you for posting your review! We are pleased to read your visit was everything you have come to expect and more! Our team works very hard to ensure each guest has a superior stay and it is pleasing to hear you received just that! Thanks again for commenting about your satisfaction regarding our hotel and staff... More 

Minneapolis, Minnesota
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 20, 2015

Had occasion to stop in Dubuque for an event over the weekend, and as usual stayed at Holiday Inn Express & Suites. As always, the room was superior--clean, quiet, up to date, and filled with the amenities you'd expect from a hotel at twice the price. Had a slight bump at check-in with our reservation, but Brandy at the desk... More 

Was this review helpful? Yes 3
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, Thank you for taking the time to share your feedback with us regarding your recent stay at the Holiday Inn Express and Suites, Dubuque! It is gratifying to know we come highly recommended by you, despite your reservation error. We make it a point to strive for excellence in everything we do and certainly appreciate your validations.... More 

Dubuque, Iowa
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 9, 2015

We had an extended stay due to an out of state move. The staff was extremely friendly and very helpful. They did all they could to help us with our stay and also to become more familiar with the area. My family and I enjoyed our stay and would recommend staying there!

Was this review helpful? Yes 2
Lynette M, Front Office Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Hi Dana, Thank you for taking the time to share your experience. The entire staff greatly enjoyed the time your family spent with us during your relocation. We are glad we were able to meet your family needs and hope you are able to stop out for a visit (and cookies) very soon. Thanks again!! Jeremy Assistant GM More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 6, 2015

I've stayed here many times over the past 3-4 years. The staff are super friendly and the location can't be beat. If you're in the mood for good food, there are Chinese and Mexican restaraunts within a 10 minute walk or a 1 minute drive. Breakfast selection/quality can be tedious at times.

Was this review helpful? Yes
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, Thank you for your continued loyalty! We are happy you were pleased with our location and staff! All the feedback you provided is greatly appreciated and wait to welcome you back! Sincerely, Lynette General Manager More 

Senior Contributor
32 reviews 32 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 22, 2015

Very nice new motel with a great breakfast, offering a variety of both hot and cold items. The gentleman working the front desk was super friendly and very helpful in answering our questions about a day trip to Galena. The only downfall was for a new hotel the room could have been cleaner. Specifically the Microwave, it was smeared with... More 

Was this review helpful? Yes
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, Thank you for taking the time to share your experience! I am happy to hear your wonderful impression of our breakfast and staff! Please know we hold high housekeeping standards and appreciate you for bringing these details to our attention as well. It is a very high priority that this feedback is presented to our housekeeping staff... More 

Savage, MN
Contributor
13 reviews 13 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 14, 2015

Forgive my title. My family thinks I focus too much on food, and I have to admit: one of my main criteria in looking for a hotel is one that has a good breakfast included. And I found in my business travels that Holiday Inn Express typically has an expansive, tasty breakfast. So when I was looking for a place... More 

Was this review helpful? Yes 3
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, Thank you for your detailed review describing your stay at our hotel! We are delighted you thoroughly enjoyed our breakfast! It is always reassuring to read the qualities about our hotel our guests like so thank you for taking the time to mention them throughout your letter. We do, however, regret that we were not able to... More 

Appleton, Wisconsin
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 5, 2015

We had the best experience. We came to Dubuque for my Grandma's funeral so it was already a very difficult trip. When we originally called they only had 1 room, and needed 2. I called back a 2nd time and was able to get a another room. When we arrived, my mom was very ill with bronchitis. Even though we... More 

Was this review helpful? Yes 1
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, Thank you for your most kind compliments regarding your experience at our hotel! It is nice to know we were able to make your stay as pleasant as possible during such a difficult time for you and your family! Traveling can be very frustrating under any circumstances so it is uplifting to know the staff made sure... More 

Janesville, Wisconsin
Top Contributor
113 reviews 113 reviews
15 hotel reviews
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed March 4, 2015

I remember hearing a commercial years ago that had as its tag line, "We aim to please." That line could well be said of the Holiday Inn Express in Dubuque. The facility is top notch. It appears as if it is new or has been recently remodeled. The customer service is excellent. Warm. Friendly. Attentive. The breakfast was typical breakfast... More 

Was this review helpful? Yes 1
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, Thank you so very much for your wonderful review! It is one of the biggest compliments when a guest recognizes the intent of the hotel and I assure you everything we do is aimed with the intent to please our guests. Our staff makes us who we are and it is a delight to know how much... More 

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