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Holiday Inn Express Hotel & Suites Dubuque-West

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2080 Holiday Drive, Dubuque, IA 52002
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Holiday Inn Express Hotel & Suites Dubuque-West
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Holiday Inn Express Hotel & Suites Dubuque-West
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154 reviews from our community

Traveler rating
    79
    40
    21
    10
    4
See reviews for
48
39
5
37
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dubuque, Iowa
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We had an extended stay due to an out of state move. The staff was extremely friendly and very helpful. They did all they could to help us with our stay and also to become more familiar with the area. My family and I enjoyed our stay and would recommend staying there!

Was this review helpful? Yes 1
Lynette M, Front Office Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Hi Dana, Thank you for taking the time to share your experience. The entire staff greatly enjoyed the time your family spent with us during your relocation. We are glad we were able to meet your family needs and hope you are able to stop out for a visit (and cookies) very soon. Thanks again!! Jeremy Assistant GM More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

I've stayed here many times over the past 3-4 years. The staff are super friendly and the location can't be beat. If you're in the mood for good food, there are Chinese and Mexican restaraunts within a 10 minute walk or a 1 minute drive. Breakfast selection/quality can be tedious at times.

Was this review helpful? Yes
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, Thank you for your continued loyalty! We are happy you were pleased with our location and staff! All the feedback you provided is greatly appreciated and wait to welcome you back! Sincerely, Lynette General Manager More 

Senior Contributor
31 reviews 31 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very nice new motel with a great breakfast, offering a variety of both hot and cold items. The gentleman working the front desk was super friendly and very helpful in answering our questions about a day trip to Galena. The only downfall was for a new hotel the room could have been cleaner. Specifically the Microwave, it was smeared with... More 

Was this review helpful? Yes
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, Thank you for taking the time to share your experience! I am happy to hear your wonderful impression of our breakfast and staff! Please know we hold high housekeeping standards and appreciate you for bringing these details to our attention as well. It is a very high priority that this feedback is presented to our housekeeping staff... More 

Savage, MN
Contributor
13 reviews 13 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 14, 2015

Forgive my title. My family thinks I focus too much on food, and I have to admit: one of my main criteria in looking for a hotel is one that has a good breakfast included. And I found in my business travels that Holiday Inn Express typically has an expansive, tasty breakfast. So when I was looking for a place... More 

Was this review helpful? Yes 1
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, Thank you for your detailed review describing your stay at our hotel! We are delighted you thoroughly enjoyed our breakfast! It is always reassuring to read the qualities about our hotel our guests like so thank you for taking the time to mention them throughout your letter. We do, however, regret that we were not able to... More 

Appleton, Wisconsin
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 5, 2015

We had the best experience. We came to Dubuque for my Grandma's funeral so it was already a very difficult trip. When we originally called they only had 1 room, and needed 2. I called back a 2nd time and was able to get a another room. When we arrived, my mom was very ill with bronchitis. Even though we... More 

Was this review helpful? Yes 1
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, Thank you for your most kind compliments regarding your experience at our hotel! It is nice to know we were able to make your stay as pleasant as possible during such a difficult time for you and your family! Traveling can be very frustrating under any circumstances so it is uplifting to know the staff made sure... More 

Janesville, Wisconsin
Top Contributor
105 reviews 105 reviews
14 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed March 4, 2015

I remember hearing a commercial years ago that had as its tag line, "We aim to please." That line could well be said of the Holiday Inn Express in Dubuque. The facility is top notch. It appears as if it is new or has been recently remodeled. The customer service is excellent. Warm. Friendly. Attentive. The breakfast was typical breakfast... More 

Was this review helpful? Yes 1
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, Thank you so very much for your wonderful review! It is one of the biggest compliments when a guest recognizes the intent of the hotel and I assure you everything we do is aimed with the intent to please our guests. Our staff makes us who we are and it is a delight to know how much... More 

Rock Island, Illinois
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 21, 2015

From check in to check out I can't say enough good things about this hotel. Breakfast server was friendly, housekeepers were friendly, check in desk staff were friendly. They had a great spa to relax in after a hard day of skiing and the beds were very comfortable.

Was this review helpful? Yes 2
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, Thank you for taking the time to reflect on your recent stay with us! We appreciate knowing your overall impression! It is always pleasing when a guest shares an enjoyable experience, please know your kind comments will be shared with the staff. We hope you are able to visit us again as we look forward to serving... More 

Cincinnati, Ohio
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 6, 2015

I have stayed at this hotel several times. I have never had a reason to call the hotel directly- I always booked my room on the IHG website, stayed the weekend and returned home. The hotel is clean, check-in a breeze, and close to where I want to be in Dubuque. So, after reserving what I thought was the room... More 

Was this review helpful? Yes 4
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, Thank you so much for your taking the time to post such a complimentary review. We appreciate you choosing Holiday Inn Express and Suites for your lodging needs. It makes us extremely proud to have great employees like Jeremy and are pleased to know he exceeded your expectations while correcting your reservation. We hope this example of... More 

Paso Robles, California
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 3, 2015

Came back for the holidays to visit my friends and relatives and once again was very pleased. Very clean and very friendly staff. Since my last visit they have added two types of pillows - soft and firm and they are clearly marked - I thought that was very cool. They also have added Greek yogurt to the breakfast buffet... More 

Was this review helpful? Yes 3
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, Thank you very much for taking time to share your recent experience at our hotel! We appreciate your loyalty and that you chose to visit us again! Your comments regarding our cleanliness, friendliness and recognition of our added amenities is greatly appreciated! I have shared your wonderful words with our staff and I am looking forward to... More 

1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 29, 2015

I highly recommend this hotel when you stay in the Dubuque area! The rooms are clean and spacious. Everyone is very professional and friendly. I felt welcomed as soon as I walked in. Check in was quick and efficient. I will definitely go back.

Was this review helpful? Yes 4
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, Thank you for your positive response! We value your input and we value your business. It is a good feeling to know your opinion of our hotel and we definitely welcome you to come back! Sincerely, Lynette General Manager More 

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