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Holiday Inn Express Hotel & Suites Dubuque-West

2.5 of 5 2080 Holiday Drive, Dubuque, IA 52002
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Holiday Inn Express Hotel & Suites Dubuque-West
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Holiday Inn Express Hotel & Suites Dubuque-West
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141 reviews from our community

Traveler rating
    70
    37
    20
    10
    4
See reviews for
43
36
3
35
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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    (43)
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Cleveland, OH
Contributor
20 reviews 20 reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I have the fortunate blessing of travelling to this particular Holiday Inn once every year when I stay for about two weeks for my graduate studies. The location is clean and the area is safe. The pool and hot tub are nothing remarkable, but they are present, which can be nice on a chilly Iowa January day. The exercise facility... More 

Was this review helpful? Yes
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, Above all, thank you for choosing to stay at the Holiday Inn Express and Suites, Dubuque for your graduate studies! We appreciate you writing such a comprehensive and thorough review detailing your experience during the two weeks you were here. We are particularly thankful for your compliments regarding our dedicated staff. I want to personally apologize for... More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I booked this hotel for an impromptu visit with my boyfriend to the Dubuque area. Our stay was not the greatest for reasons both in and out of the hotel's control. When we got there to check in there was sign staying the staff was in the pool area and to use the courtesy phone to call for them. So... More 

Was this review helpful? Yes
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, It greatly concerns me to read your review describing your experience here! I apologize for the issues you list and thank you for your gracious understanding. I know I would be very frustrated had I faced the list of events you mention! We value our guests and try to regulate such discomposure. Unfortunately, we were unable to... More 

Traer, Iowa
1 review
5 of 5 stars Reviewed 1 week ago

I spent most of the month of December at this hotel on business. My boss told me I would be spending all of next week at This Holiday Inn Express as well! This property knows how to treat a business traveler. From arranging my dry cleaning,recommending restaurants to keeping me in hairspray! The staff in every department I had dealings... More 

Was this review helpful? Yes
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, It has been a pleasure every time I have personally spoken with you and appreciate your kind review! We have all enjoyed getting to know you and are pleased you continue to choose to stay with us while you are here for business! Know your words will be shared with the entire staff as they, as well... More 

Iowa
Contributor
15 reviews 15 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Water heater went out on New Year's Eve and thus needed a hotel. Shawn at the front desk was extremely helpful and deserves a raise based on his politeness and positive attitude. The room was fantastic for the price and the breakfast was great for a hotel of this price range. I will be bringing any future guests that come... More 

Was this review helpful? Yes
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, Thank you for your wonderful words describing your stay at the Dubuque Holiday Inn Express and Suites. We are happy to have had the opportunity to accommodate you and couldn’t agree with you more! Shawn is a great asset and we are lucky to have him working for our hotel. We deeply appreciate your business and look... More 

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

We were pleased to find a holiday inn express near the facility we would be spending New Years Eve. One thing that attracted us to this hotel was the access to a pool and work out facility. Upon check in, the front desk clerk (who was very pleasant), informed us that usually, quiet time at the hotel is anytime after... More 

Was this review helpful? Yes 1
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, I appreciate you taking the time to inform us of your experience! We try our best to deliver a promise for a restful stay and are sorry to hear we failed to meet this expectation! We thought we had taken preventative measures by scheduling additional staff for the occasion which is why it is so disappointing to... More 

IOWA
Contributor
18 reviews 18 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Picked up this hotel on Priceline for New Year's Eve. It was wonderful and very family friendly. Hotel staff were helpful, breakfast was good but busy because of the holiday, pool was great. We will return.

Was this review helpful? Yes 1
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, Your review is much obliged! Thanks for the positive feedback and Happy New Year! Sincerely, Lynette General Manager More 

Becker, Minnesota
Senior Contributor
38 reviews 38 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel was clean, quiet, and modern. The staff were very friendly. The breakfast was included and had a good selection of food. The location was on a busy road, the Northwest Arterial, but with the fan on, we couldn't hear outside noises. It is located on the west end of Dubuque and close to restaurants, just on the edge... More 

Was this review helpful? Yes
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, Thank you for contributing your opinions! We value your business and hope to accommodate you again when your travels bring you back to the area. Sincerely, Lynette General Manager More 

Davenport, Iowa
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I only live 70 miles away but since Sundown Ski Area was offering great early season rates I decided to make a weekend out it. I found this hotel on Sundown's website and they were offering great discounts for skiiers and were also the nearest hotel to Sundown at only 4 miles straight down the main road. I couldn't have... More 

Was this review helpful? Yes 1
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, It was a pleasure to read this complimentary review! We appreciate you sharing your experience at the Dubuque Holiday Inn Express and Suites and are grateful you were pleased with your stay! We hope to continue to do business with you and gladly welcome you back the next time you are in town. Sincerely, Lynette General Manager More 

Romeoville, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 1, 2014

The cleanliness, customer service, and general politeness of everyone at this hotel was wonderful! It was a very busy Thanksgiving weekend, but everyone there was very helpful. We will definitely be staying there again when visiting family.

Was this review helpful? Yes 1
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, We are elated to receive your review distinctly commending the hotels cleanliness and customer service. We are glad you enjoyed your time here during Thanksgiving and welcome your return when you come back to visit your family. Sincerely, Lynette General Manager More 

Omaha, Nebraska
Senior Contributor
47 reviews 47 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 18, 2014

The housekeeping staff were outstanding. They were friendly and did an amazing job. Comfortable bed and plenty of good pillows. The only problem was the noise. We stayed on the 3rd floor facing the front of the hotel. I could hear conversations in the parking lot as well as the construction across the street. In the evening you could hear... More 

Was this review helpful? Yes 1
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, Thank you for taking the time to write a review! We really appreciate you acknowledging the great service from the staff and cleanliness of the room! I do apologize for the sound issues you experienced while you were here but take great pride in knowing the quiet enjoyment and safety policies are being adhered! Thank you again... More 

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Additional Information about Holiday Inn Express Hotel & Suites Dubuque-West

Address: 2080 Holiday Drive, Dubuque, IA 52002
Phone Number:
Location: United States > Iowa > Dubuque
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Dubuque-West 2.5*
Number of rooms: 87
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Dubuque-West
Holiday Inn Express Hotel & Suites Dubuque-West Iowa
Hotel Style:
#4 Business Hotel in Dubuque
#7 Family Hotel in Dubuque

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