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All 17 Dubuque hotels

Holiday Inn Express Hotel & Suites Dubuque-West

2.5 of 5 Hotel   |   2080 Holiday Drive, Dubuque, IA 52002
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Ranked #5 of 17 Hotels in Dubuque
A recent review
4 of 5 stars reviewed 1 week ago
petefamx5 Omaha, Nebraska
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132 reviews from our community

Traveler rating
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    35
    18
    10
    4
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40
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Omaha, Nebraska
Senior Contributor
46 reviews 46 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The housekeeping staff were outstanding. They were friendly and did an amazing job. Comfortable bed and plenty of good pillows. The only problem was the noise. We stayed on the 3rd floor facing the front of the hotel. I could hear conversations in the parking lot as well as the construction across the street. In the evening you could hear... More

Was this review helpful? Yes 1
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, Thank you for taking the time to write a review! We really appreciate you acknowledging the great service from the staff and cleanliness of the room! I do apologize for the sound issues you experienced while you were here but take great pride in knowing the quiet enjoyment and safety policies are being adhered! Thank you again... More

East Hartford, CT 06118
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here for one night and I wish it could have been for more time. The entire hotel had a welcoming feeling especially with its fresh air diffuser system that greets you upon walking into the lobby that takes away a typical hotel stale smell. Our room was perfect: clean, good hot shower, all the amenities, comfy bed, loved... More

Was this review helpful? Yes 1
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, Your review means so much! We are very pleased to read your heartfelt words and appreciate knowing how welcomed the staff made you feel while you were here! It is very fulfilling to know we left such a memorable impression on you! Thank you for your recommendations and thank you for choosing to stay with us again... More

Northfield, Minnesota
Contributor
12 reviews 12 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We were on the first floor on the south end. While we out for the evening, when we returned at 10 pm, the noise level was still rather high. We could hear the parents and children in a nearby room. They were not speaking extraordinarily loud, just normal family interaction. We could also hear the entire telephone conversation a young... More

Was this review helpful? Yes
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, Thank you for taking the time to complete a review of our property! We appreciate the positive feedback regarding our staff and thank you for making it a point to mention this in your post! We do, however, regret hearing the other outlined problems you address and want you to know we take these concerns very seriously.... More

Coon Rapids, Minnesota
Senior Contributor
42 reviews 42 reviews
32 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 3 weeks ago

From check in to departure, all was great. We enjoyed our Girls Weekend in a very clean and comfortable hotel. Check in was easy and the front desk was very helpful, since we all arrived at various times from different cities. The front desk gave us plenty of options for dinner, places to check out for the weekend. Breakfast was... More

Was this review helpful? Yes 1
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, Thank you for your review complimenting your experience at our hotel! We appreciate you bringing to our attention all the positive impressions and perks of your stay and would like to apologize for the areas of opportunity you address as well. Thank you for your feedback as we will use it to fine tune our operations in... More

Council Bluffs
Top Contributor
60 reviews 60 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here with reward points because we were attending a function nearby. Room was clean and quite spacious. Breakfast was good and is always a plus when you are traveling. Beds are too soft for us due to our back problems but are probably quite comfy to others. The girl at the front desk seemed "put-out" she had to check... More

Was this review helpful? Yes
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, Thank you for your positive feedback regarding our breakfast and cleanliness of your guest room! We do have concern for our guests and regret the mattress problem and customer service you experienced. We accept full responsibility for these issues and assure you we are looking into how we can resolve them. If you have a moment we... More

Dana Point, California
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

This is my second stay at the hotel, my last stay was in July 2014 for 6 nights (vacation), this stay for business was for 5 nights, Oct 2014. The hotel, staff and amenities met or exceeded my expectations and even made improvements and upgrades to an already good hot breakfast served each morning. The hotel appeals to the business... More

Was this review helpful? Yes 1
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, Thank you for recognizing and sharing your perceived improvements! We strive to exceed our guest’s expectations every time they stay with us and receiving your feedback makes it all worthwhile! We hope you keep coming back and we also want you to know we truly appreciate your business! Sincerely, Lynette General Manager More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 19, 2014 via mobile

Great staff, clean rooms, awesome area and has all the amenities needed for an extended stay. Free breakfast in the mornings (depending on the time) it's horrid to grab something and sit.... Very limited seating. Honestly that's the only bad thing. Would definitely come back!

Was this review helpful? Yes 1
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, We are pleased to serve as your home away from home during this extended time. Your positive comments are greatly appreciated and we want you to know we value your feedback and hope we can improve the areas you have addressed. We will do our best to modify our operations to provide the service expected throughout your... More

Oshkosh, Wisconsin, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 19, 2014

Had an awesome time at this hotel. From the moment we walked in the door until we left the staff was very accommodating. They went out of their way every day to see if there was ANYTHING we needed and were very sincere about it. We travel quite a bit to Dubuque and have stayed at several hotels and this... More

Was this review helpful? Yes 1
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, Thank you for letting us know you had an “awesome” time at our hotel! It is reassuring to know you received such “sincere” service and we appreciate you staying with us when you come back. Thank you for taking the time to post your review. Sincerely, Lynette General Manager More

Chicago, Illinois, United States
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed October 14, 2014

When we found out Homecoming for our college was shared with two other colleges in the area, we had a really hard time finding a room at our usual hotels. I found Holiday Inn Express Dubuque West by searching around Trip Advisor and thankfully they had a room available. We were SO pleasantly surprised by our stay! Every employee we... More

Was this review helpful? Yes 1
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, I want to express our sincere thanks for your outstanding review! Taking the time to list all your favorable details from your stay is highly appreciated and we are honored you selected our hotel. Please come back and stay with us soon. Sincerely, Lynette General Manager More

Claremont, California
Top Contributor
73 reviews 73 reviews
24 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 5, 2014

The breakfast room was clean and the food variety and quality were adequate. The staff was friendly. The guest room had plenty of room. The bathroom supplies and amenities were excellent. TV reception and channel selection were excellent. This hotel is close to many good restaurants and is located near Highway 20.

Was this review helpful? Yes 2
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, On behalf of the entire staff, our sincerest thanks for choosing the Holiday Inn Express and Suites, Dubuque IA! We are pleased you enjoyed your stay at our hotel and appreciate the items you mention as being excellent. Sincerely, Lynette General Manager More

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Additional Information about Holiday Inn Express Hotel & Suites Dubuque-West

Address: 2080 Holiday Drive, Dubuque, IA 52002
Phone Number:
Location: United States > Iowa > Dubuque
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Dubuque-West 2.5*
Number of rooms: 84
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Also Known As:
Holiday Inn Express Hotel And Suites Dubuque-West
Holiday Inn Express Hotel & Suites Dubuque-West Iowa

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