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Holiday Inn Express Hotel & Suites Dubuque-West

2.5 of 5 2080 Holiday Drive, Dubuque, IA 52002
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Holiday Inn Express Hotel & Suites Dubuque-West
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Holiday Inn Express Hotel & Suites Dubuque-West
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148 reviews from our community

Traveler rating
    76
    38
    20
    10
    4
See reviews for
45
37
5
36
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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Rock Island, Illinois
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

From check in to check out I can't say enough good things about this hotel. Breakfast server was friendly, housekeepers were friendly, check in desk staff were friendly. They had a great spa to relax in after a hard day of skiing and the beds were very comfortable.

Was this review helpful? Yes 2
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, Thank you for taking the time to reflect on your recent stay with us! We appreciate knowing your overall impression! It is always pleasing when a guest shares an enjoyable experience, please know your kind comments will be shared with the staff. We hope you are able to visit us again as we look forward to serving... More 

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Cincinnati, Ohio
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have stayed at this hotel several times. I have never had a reason to call the hotel directly- I always booked my room on the IHG website, stayed the weekend and returned home. The hotel is clean, check-in a breeze, and close to where I want to be in Dubuque. So, after reserving what I thought was the room... More 

Was this review helpful? Yes 4
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, Thank you so much for your taking the time to post such a complimentary review. We appreciate you choosing Holiday Inn Express and Suites for your lodging needs. It makes us extremely proud to have great employees like Jeremy and are pleased to know he exceeded your expectations while correcting your reservation. We hope this example of... More 

Paso Robles, California
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Came back for the holidays to visit my friends and relatives and once again was very pleased. Very clean and very friendly staff. Since my last visit they have added two types of pillows - soft and firm and they are clearly marked - I thought that was very cool. They also have added Greek yogurt to the breakfast buffet... More 

Was this review helpful? Yes 3
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, Thank you very much for taking time to share your recent experience at our hotel! We appreciate your loyalty and that you chose to visit us again! Your comments regarding our cleanliness, friendliness and recognition of our added amenities is greatly appreciated! I have shared your wonderful words with our staff and I am looking forward to... More 

1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I highly recommend this hotel when you stay in the Dubuque area! The rooms are clean and spacious. Everyone is very professional and friendly. I felt welcomed as soon as I walked in. Check in was quick and efficient. I will definitely go back.

Was this review helpful? Yes 4
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, Thank you for your positive response! We value your input and we value your business. It is a good feeling to know your opinion of our hotel and we definitely welcome you to come back! Sincerely, Lynette General Manager More 

Dubuque, Iowa
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was the first time I have been at your hotel, december 31,2014.I was impressed the moment i walked in the front door, the homey feeling i had to the cleanliness of the lobby, loved the colors of walls and art work...Staff were welcoming and friendly, my room was very very clean which is very important to me. As i... More 

Was this review helpful? Yes 6
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, Thank you for reviewing our property. We are happy to hear your highlights of our hotel and team! Our goal is to impress our guests so reading your compliments of accomplishing that is very rewarding! Thank you for your recommendations, we look forward to welcoming you back! Sincerely, Lynette General Manager   More 

Madison, Wisconsin
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I travel quite frequently for business and I rarely am impressed to the extent I was with the Holiday Inn Express in Dubuque. The staff was very friendly, the beds were great, the breakfast was good with decent selections and the hotel is convient to many good places to eat. I really enjoyed the complimentary drinks they provided at the... More 

Was this review helpful? Yes 3
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, Thank you for your feedback! We appreciate you recognizing our location as an asset. Creating an impressionable stay is important as we spend a lot of time creating the little extras you mention. Thanks again for staying and we look forward to you coming back. Sincerely, Lynette General Manager More 

Chicago vicinity
Top Contributor
177 reviews 177 reviews
51 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We used to stay at the Best Western Midway when in town, but no more. This HI Express is less costly, by 20%, for a similar room. Contemporary looking business class room. I absolutely loved the bed and pillows (with a thumbs up from my traveling partner, "the wife."). Although the hallways were very, very noisy with kids running to... More 

Was this review helpful? Yes 1
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, Thank you for taking the time to review our hotel. We appreciate your choice to now stay with us! It is a pleasure to know you were satisfied with our service and location. Please note at Holiday Inn Express and Suites we are not like all the rest and our signature is our pancake maker. I have... More 

Cleveland, OH
Contributor
20 reviews 20 reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed January 20, 2015

I have the fortunate blessing of travelling to this particular Holiday Inn once every year when I stay for about two weeks for my graduate studies. The location is clean and the area is safe. The pool and hot tub are nothing remarkable, but they are present, which can be nice on a chilly Iowa January day. The exercise facility... More 

Was this review helpful? Yes 1
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, Above all, thank you for choosing to stay at the Holiday Inn Express and Suites, Dubuque for your graduate studies! We appreciate you writing such a comprehensive and thorough review detailing your experience during the two weeks you were here. We are particularly thankful for your compliments regarding our dedicated staff. I want to personally apologize for... More 

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 19, 2015

I booked this hotel for an impromptu visit with my boyfriend to the Dubuque area. Our stay was not the greatest for reasons both in and out of the hotel's control. When we got there to check in there was sign staying the staff was in the pool area and to use the courtesy phone to call for them. So... More 

Was this review helpful? Yes 1
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, It greatly concerns me to read your review describing your experience here! I apologize for the issues you list and thank you for your gracious understanding. I know I would be very frustrated had I faced the list of events you mention! We value our guests and try to regulate such discomposure. Unfortunately, we were unable to... More 

Traer, Iowa
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 18, 2015

I spent most of the month of December at this hotel on business. My boss told me I would be spending all of next week at This Holiday Inn Express as well! This property knows how to treat a business traveler. From arranging my dry cleaning,recommending restaurants to keeping me in hairspray! The staff in every department I had dealings... More 

Was this review helpful? Yes 3
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, It has been a pleasure every time I have personally spoken with you and appreciate your kind review! We have all enjoyed getting to know you and are pleased you continue to choose to stay with us while you are here for business! Know your words will be shared with the entire staff as they, as well... More 

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Additional Information about Holiday Inn Express Hotel & Suites Dubuque-West

Address: 2080 Holiday Drive, Dubuque, IA 52002
Phone Number:
Location: United States > Iowa > Dubuque
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Dubuque-West 2.5*
Number of rooms: 87
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Dubuque-West
Holiday Inn Express Hotel & Suites Dubuque-West Iowa
Hotel Style:
#4 Business Hotel in Dubuque
#5 Family Hotel in Dubuque

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