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Holiday Inn Express Des Moines/Drake University

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1140 24th Street, Des Moines, IA 50311
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Holiday Inn Express Des Moines\/Drake University
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115 Reviews from our TripAdvisor Community

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Los Angeles, California
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

A good choice for an economical hotel in Des Moines that has a convenient location, clean and quiet room, easy and free parking, and friendly staff. We stayed there for five days. The building is actually quite attractive with a nice inner courtyard. The free breakfast has good coffee and juice, yogurt etc. to get you started on the day.... More 

Helpful?
Thank Elizabeth H
ExpressDrake, General Manager at Holiday Inn Express Des Moines/Drake University, responded to this review

Thank you for the feedback Elizabeth regarding your stay with us. We are extremely pleased that you found our property to be ideal for you. Hopefully you stay with us again when it isn't winter and you can enjoy our courtyard even more. Take care until then! More 

Chicago, IL
Level Contributor
127 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed January 1, 2016

We stayed at the Holiday Inn Express for a campus visit to Drake University. It was literally one block from campus and we easily walked to everything we needed. It is also adjacent to the little shops and restaurant by the campus. There was plenty of parking and there is a quaint diner next door for lunch. We had a... More 

Helpful?
1 Thank Jennie30
ExpressDrake, General Manager at Holiday Inn Express Des Moines/Drake University, responded to this review

We truly appreciate the wonderful feedback Jennie30. We are thrilled that our location was ideal for your travel needs. We look forward to your next visit should you be returning to the area. More 

Gillette, Wyoming
Level Contributor
174 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed December 17, 2015 via mobile

Always nice to stay at the HIE. Choice of pillows, clean, quiet and easy on off to highways. Places to fuel up nearby and right back onto your travels. Always stay at HIE's when traveling! See you again... No I didn't get to see Ben Carson! Coffee hot and assorted continental breakfast items.

Helpful?
2 Thank Dawn K
ExpressDrake, General Manager at Holiday Inn Express Des Moines/Drake University, responded to this review

Thank you for the wonderful feedback Dawn K. We are thrilled you enjoyed every facet of your stay with us. We appreciate your loyalty to the brand, and look forward to seeing you again! More 

Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed November 8, 2015

I normally only write positive reviews, but I was invited to review my stay here, so I feel I should and be honest about it. Frankly I was rather disappointed in this property. It was very convenient for my stay during business in the area, but had I been with my family, as I normally am, they would have given... More 

Helpful?
Thank drock534
ExpressDrake, General Manager at Holiday Inn Express Des Moines/Drake University, responded to this review

Thank you very much for the feedback regarding your stay with us. We truly appreciate your honesty in letting us know what areas we fell short in meeting your expectations when staying at a Holiday Inn Express. Every year we are improving the property in different ways. A brand new elevator and fitness room are two of the most recent... More 

Madison, Wisconsin
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed November 3, 2015

I stayed 1 night with a couple of friends. We had 2 rooms with an inter-connecting door. The beds were comfortable and nice option of soft or firm pillows right on the beds. The rooms were clean, and each had a mini-fridge in the room and free wifi. The bathtubs were older, but the showerhead had great water pressure with... More 

Helpful?
Thank mrocks1
ExpressDrake, General Manager at Holiday Inn Express Des Moines/Drake University, responded to this review

We appreciate the feedback regarding your stay with us. We are thrilled you had a comfortable stay! We truly apologize for the lackluster breakfast you experienced. These issues you had are not acceptable and will be quickly corrected. We look forward to having you as our guests again. More 

Lake Leelanau, Michigan
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed October 26, 2015

Last minute reservation while passing through Des Moines. Room was surprisingly large. Two queen beds with ample pillows (soft & firm), decent mattress, wi-fi, mini-frig & mini microwave. First floor room had sliding door to courtyard - so if you like to sleep with a window open, ask for a 2nd floor room. Complimentary breakfast had a nice selection of... More 

Helpful?
Thank JaniceL320
ExpressDrake, General Manager at Holiday Inn Express Des Moines/Drake University, responded to this review

We appreciate the feedback regarding your stay with us. We are pleased you had a comfortable stay and were able to enjoy our free hot breakfast. We pride ourselves on providing superior customer service so we very much appreciate the kind words about our staff. Safe travels and we hope to see you again! More 

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed September 11, 2015

Recently stayed here for one night. Sorry, the place is a dump. I had a one inch gap between the bottom of the door and floor. Put a towel there. Carpet is terrible throughout hotel - old, stained and not very inviting. Hotel is very very dated. It was cheap but not any place I would ever stay again. They... More 

Helpful?
1 Thank Catsrok
ExpressDrake, General Manager at Holiday Inn Express Des Moines/Drake University, responded to this review

Thank you for your stay and the valuable feedback regarding your stay with us. You and all future guests will be pleased to know that we have ordered brand new carpeting for the entire hotel. We also have many other upcoming renovations planned. We hope you can experience these renovations during a future stay with us, but if not we... More 

Albuquerque, New Mexico
Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed August 27, 2015

I stayed here while moving my daughter to Drake. The location is perfect, within walking distance of the university. The room was clean and quiet--even though the walls are quite thin all of the guests behaved themselves. Beds were comfy. However, this is just a sad hotel. It's dingy, old, and worn. The hallway carpets are stained and ugly. The... More 

Helpful?
Thank Heather H
ExpressDrake, General Manager at Holiday Inn Express Des Moines/Drake University, responded to this review

Thank you for your feedback regarding your stay with us. I am pleased you found our location to be ideal for you, and also your room to be clean, quiet and comfortable. Updates are continually being made to our property. Brand new hallway carpeting will be installed soon. The other less than desirable facets of your stay will all be... More 

Hamilton, Canada
Level Contributor
57 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
1 of 5 stars Reviewed July 26, 2015

I don't normally give such poor reviews but having internet that is unusable on a business trip is totally unacceptable. I tried it both in the evening and also about 5:30 AM. Not only was it slow, it would not even complete a speed test. Yes, wouldn't even complete. The other MAJOR issue was the bathroom door wouldn't close. The... More 

Helpful?
Thank Scott S
ExpressDrake, General Manager at Holiday Inn Express Des Moines/Drake University, responded to this review

I truly thank you for your feedback regarding your stay. What you experienced during your stay is clearly not acceptable, and I want to offer my sincerest apology to you. The issues you had are very concerning. Please trust me that they will all be corrected promptly. This does not make your stay with us any better, and I will... More 

Level Contributor
8 reviews
4 hotel reviews
4 of 5 stars Reviewed July 24, 2015

Hotel was comfortable, and clean, Complimentary breakfast was good, and the situation is excellent if you are a visitor to the University. The rooms are spacious and the WiFi is excellent. Very convenient to access most restaurants in the vicinity. Quick to reach from airport..

Helpful?
Thank HenryFW
ExpressDrake, General Manager at Holiday Inn Express Des Moines/Drake University, responded to this review

Thank you for your feedback regarding your stay with us. I am thrilled you had such a wonderful stay and were able to enjoy our complimentary breakfast and WiFi. We look forward to your next visit to the University and stay with us. More 

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