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Holiday Inn Express Des Moines/Drake University

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1140 24th Street, Des Moines, IA 50311
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1 room 1 guest
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Holiday Inn Express Des Moines\/Drake University
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107 Reviews from our TripAdvisor Community

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Traveler rating
    16
    53
    18
    10
    10
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33
13
7
35
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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Albuquerque, New Mexico
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed here while moving my daughter to Drake. The location is perfect, within walking distance of the university. The room was clean and quiet--even though the walls are quite thin all of the guests behaved themselves. Beds were comfy. However, this is just a sad hotel. It's dingy, old, and worn. The hallway carpets are stained and ugly. The... More 

Was this review helpful? Yes
ExpressDrake, General Manager at Holiday Inn Express Des Moines/Drake University, responded to this review

Thank you for your feedback regarding your stay with us. I am pleased you found our location to be ideal for you, and also your room to be clean, quiet and comfortable. Updates are continually being made to our property. Brand new hallway carpeting will be installed soon. The other less than desirable facets of your stay will all be... More 

Hamilton, Canada
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed July 26, 2015

I don't normally give such poor reviews but having internet that is unusable on a business trip is totally unacceptable. I tried it both in the evening and also about 5:30 AM. Not only was it slow, it would not even complete a speed test. Yes, wouldn't even complete. The other MAJOR issue was the bathroom door wouldn't close. The... More 

Was this review helpful? Yes
ExpressDrake, General Manager at Holiday Inn Express Des Moines/Drake University, responded to this review

I truly thank you for your feedback regarding your stay. What you experienced during your stay is clearly not acceptable, and I want to offer my sincerest apology to you. The issues you had are very concerning. Please trust me that they will all be corrected promptly. This does not make your stay with us any better, and I will... More 

Level Contributor
8 reviews
4 hotel reviews
4 of 5 stars Reviewed July 24, 2015

Hotel was comfortable, and clean, Complimentary breakfast was good, and the situation is excellent if you are a visitor to the University. The rooms are spacious and the WiFi is excellent. Very convenient to access most restaurants in the vicinity. Quick to reach from airport..

Was this review helpful? Yes
ExpressDrake, General Manager at Holiday Inn Express Des Moines/Drake University, responded to this review

Thank you for your feedback regarding your stay with us. I am thrilled you had such a wonderful stay and were able to enjoy our complimentary breakfast and WiFi. We look forward to your next visit to the University and stay with us. More 

Clarkston, Michigan
Level Contributor
87 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed July 13, 2015

This hotel has some pros and cons Pros: clean rooms, close to restaurants, check in was easy, easy access to freeways Cons: Lobby was dirty, dirty carpet in hallways, breakfast was awful The price is right for the area and the actual rooms were clean and comfortable so I would probably stay again, but the outside and the lobby/carpet is... More 

Was this review helpful? Yes
ExpressDrake, General Manager at Holiday Inn Express Des Moines/Drake University, responded to this review

Thank you for your feedback regarding your stay with us. I am glad we were able to achieve a clean and comfortable stay for you. Part of our planned renovations include new hallway carpeting, which I hope you can see first hand in a future stay with us. Until then please do take care. More 

Chicago, Illinois
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed July 12, 2015

We needed a place to stop overnight during a cross-country road trip, and the rate of $105 was better than other chain properties in the area. We liked the idea of staying on campus with our high schooler, even though we weren't on a college visit. Exhausted from the road, we were able to get a room around 11pm without... More 

Was this review helpful? Yes
ExpressDrake, General Manager at Holiday Inn Express Des Moines/Drake University, responded to this review

We appreciate your candid feedback regarding your stay with us. I am thrilled you were able to get checked in and to your room efficiently as you were exhausted from traveling. Also that you were able to enjoy our complimentary breakfast in the morning before heading back on the road. We take pride in the character our property has and... More 

Indiana
Level Contributor
52 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed June 14, 2015

We wanted a place to stay near downtown and the highway for one night. Prices were much higher than I expected. This hotel was more reasonable and a pleasant surprise. The staff at check-in was very pleasant and efficient. The room had everything we needed and was very clean. There is a small but well-equipped workout room which we used.... More 

Was this review helpful? Yes
ExpressDrake, General Manager at Holiday Inn Express Des Moines/Drake University, responded to this review

Thank you for your feedback regarding your stay with us. We are very pleased that you received top notch customer service as we pride ourselves on that. Until your next stay take care! More 

Overland Park, Kansas
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed March 26, 2015

This hotel is in a fantastic location for visiting Drake University! Unfortunately, the upkeep has not been maintained as well--there are always "wet paint" signs on doorways. The breakfast is usually very good, but on my recent visit the pancake machine wasn't working. Even when I requested help from the staff, it still wouldn't work, there was no sign displayed... More 

Was this review helpful? Yes 1
ExpressDrake, General Manager at Holiday Inn Express Des Moines/Drake University, responded to this review

Thank you for your feedback regarding your stay with us. I wan to sincerely apologize for the issues you encountered during breakfast. This is not typical for our property or staff. Your comments are crucial to us so we know where we need to be doing a better job. I trust on your next visit to Drake you give us... More 

Santa Fe, New Mexico
Level Contributor
102 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
4 of 5 stars Reviewed March 2, 2015

After a long day on the road we found this hotel. Greeted warmly at the desk. We requested restaurant suggestions and was offerer Woodys Smoke Shack (see review). The room was clean and comfortable. We did notice the cleaning staff was still busy at 6pm, with a vacuum going. Small business center with no privacy.

Was this review helpful? Yes
ExpressDrake, General Manager at Holiday Inn Express Des Moines/Drake University, responded to this review

Thank you for your feedback about your stay with us. It pleases me that you were able to enjoy a great meal at Woody's and found your room to be clean and comfortable. We loved having you as our guest. More 

Colon, NE, USA
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed March 2, 2015

I booked this hotel using Hotwire's mystery rate. I was pleasantly surprised to find a Holiday Inn with this special. To be honest I was hoping for a hotel within walking distance of downtown and with the special rate it didn't work out. Taxi service does run from the hotel to downtown area for a fairly cheap rate. Desk clerk... More 

Was this review helpful? Yes
ExpressDrake, General Manager at Holiday Inn Express Des Moines/Drake University, responded to this review

We appreciate your positive feedback regarding your stay with us. We strive to offer great customer service, and it thrills me to read we accomplished this for you. Thank you very much for your stay with us. More 

Newton, Iowa
Level Contributor
50 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed March 1, 2015

We used this hotel twice when bad weather or early morning activities at our nearby church made an overnight stay in Des Moines advisable. It is literally the only game in this part of town, and it's obvious. The first set of problems could have been dismissed as a fluke of one stay. That such things occurred twice suggests a... More 

Was this review helpful? Yes 1
ExpressDrake, General Manager at Holiday Inn Express Des Moines/Drake University, responded to this review

Thank you for your feedback regarding your stay with us. I want to sincerely apologize for the issues and the inconveniences these issues caused you during your stay. These issues will be resolved promptly. I am pleased to read about the positives you experienced during your stay. I am determined to make any future stay you have with us a... More 

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